Customer Relationship Management Representative I/II
Collections representative job in Canton, MI
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
This position is eligible for a hybrid work schedule.
This position is not eligible for relocation.
Purpose and Scope
This position exists to provide customer service and support to customers regarding their orders.
Responsibilities
* Order Management
* Process PO changes initiated by the customer with high-level of data integrity.
* Perform contract validation
* Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
* Create and maintain in a positive relationship with our customers
* Customer and Contact Data management
* Customer contract, forecast and product line awareness
* New opportunity processing / process inquiries along with inquiry assessment
* Communicate re-promises, dispo, shortages and overages to customer
* Provide accurate sales forecasts
* Enter short term (this week & next) customer ship schedules into SAP
* Shipment availability & release
* Customer Service Interface - portal training, leads, call reports
* Initiate continuous improvement
* Participate in SOX audits as appropriate
* May be required to provide data to management and provide information for KPIs as needed.
* Communicate customer volume requirements timely and bring deviations to attention of DP
* Lead continuous improvement efforts
* Resource on IT projects that impact to our area
* Train the team on changes that impact our area
* Update training documents as appropriate
Technical Skills
* Problem solving skills that lead to continuous improvement of processes and procedures.
* Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
* Strong communication skills.
* SAP experience preferred
Minimum Qualifications
* High School Diploma or GED with at least 2 years of customer service experience or related
Preferred Qualifications
* High School Diploma or GED with at least 4 years of customer service experience or related
* Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
Billing Coordinator
Collections representative job in Troy, MI
Salary: $ 50,000.00
We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested.
Prioritized Must Have Skills for the Billing Coordinator:
#1. Must have Microsoft Office experience.
#2. Preferred accounting experience.
Responsibilities of the Billing Coordinator:
Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner.
Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted.
Have direct contact with clients to expedite processing as needed.
Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems.
Update billing information in billing system as needed.
Distribute month-end reports.
Assist with cost recovery and trust accounting functions.
Track Pre-bills and inform attorneys of missed deadlines.
Assist with billing questions and projects.
Email and/or mail invoices.
Share responsibilities to answer and respond to calls received on the collection line.
Share responsibilities to answer inquiries from clients to general email account.
Assist with collection efforts as needed.
Assist with other accounting projects.
Requirements of the Billing Coordinator:
Law firm experience preferred, but not required.
Proficiency with Microsoft Office.
Ability to learn new accounting software.
Excellent computer skills a must.
Accounting experience preferred.
Bachelors degree in accounting preferred, but not required.
Other Key Requirements:
100% in office
No sponsorships or visa holders. No Corp-to-Corp.
Benefits of the Billing Coordinator:
Medical Insurance
Dental Insurance
401(k)
About the Company:
Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.
Billing Coordinator
Collections representative job in Plymouth, MI
Helm is looking for an entry-level Billing Coordinator to join our Accounting and Billing team. This role ensures accurate billing, timely invoicing, and smooth cash application for multiple clients and programs. The Billing Coordinator will handle vendor invoices, job costs, client invoices, and cash application tasks, while assisting with month-end billing. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment.
Key Responsibilities:
Prepare and submit invoices for various programs and clients, ensuring accuracy and timeliness.
Administer financial management programs, including co-op, incentive programs, and promotional allowances.
Process vendor invoices, including EDI files, to clear accounts payable and generate customer invoices.
Audit job costs and transportation costs for compliance and accuracy.
Process credit memos and maintain detailed records of incoming costs.
Collaborate with sales, merchandising, and finance teams to resolve billing discrepancies.
Perform cash application tasks, including applying customer payments, reconciling accounts, and resolving unapplied or misapplied payments.
Monitor accounts receivable and follow up on outstanding invoices
Assist with month-end closing processes and reporting.
Take ownership of billing procedures, address complex billing matters, and ensure timely invoice creation.
Communicate effectively with staff across all levels of the organization.
Requirements
Education & Experience:
High School Diploma with a minimum of 2 years of billing and accounting experience required.
Knowledge of modern accounts payable/receivable practices, invoicing, job posting, and cash application procedures.
Proficiency in Microsoft Office (Excel, Word, Outlook).
NetSuite ERP experience strongly preferred.
Required Competencies:
Proficient computer skills, including Microsoft Excel
Strong organizational skills and attention to detail
Sense of urgency
Automotive Biller
Collections representative job in Troy, MI
Automotive Biller - Title Clerk Job Description
AUTOMOTIVE BILLER / TITLE CLERK
Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE POSITION: The Automotive Biller / Title Clerk processes car deals and prepares legal transfer of documents for the Department of Motor Vehicles (DMV).
THE PERKS:
Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay
Skills & Qualifications:
General Telephone Skills
Typing
Documentation Skills
Good Verbal and Written Communication
Dependability
Attention to Detail
Education and Experience:
High School Diploma or GED.
1 year of office clerical work and automotive dealership experience preferred but will train the right person.
Essential Duties & Responsibilities:
Processes all new and used vehicles for registration in the state in which they will be titled.
Computerized Vehicle Registration (CVR) process for new and used car purchases.
Prepares tax and title documents.
Submits all legal transfer work to the Department of Motor Vehicles (DMV).
Verifies that funds have been collected and the correct lienholder paid off before processing title applications.
Checks for accuracy in the application and ensures that all information is complete.
Prepares payoff checks for new vehicles and trade-ins.
Bills out all dealer trades and prepares Certificates of Origin.
Maintains a system to verify out-of-state titles.
Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month.
Signs over titles for all wholesalers who have paid in full. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work.
Prepares stock cards for new and used vehicles.
Posts vehicle sales and purchases.
Processes/registers all vehicle warranties and extended service contracts, maintaining a log of all contracts processed and mailed.
Processes yearly renewal of dealer tags in conjunction with comptroller.
Stays abreast of title regulations. Attends seminars held by local licensing bureaus and any available training on title regulations.
Cross-trains others to handle title clerk daily responsibilities.
Conducts periodic training sessions for F&I managers and sales personnel regarding title regulations and procedures and issues a written memo to managers and all sales personnel whenever regulations change.
Directs title runner in daily routines.
Prepares invoices listing items sold and service provided, amounts due and credit terms.
Issues credit memorandums to indicate returned or incorrectly billed merchandise.
Prepares credit forms for customers or finance companies.
Posts transactions to accounting records such as worksheet, ledger, and computer files.
Accesses computer files and compiles reports as requested.
Other tasks as assigned.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 10 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
THE COMPANY:
Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It's the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer's specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it's not just what you get, it's how you feel. Visit ****************** for additional details.
Our Mission:
To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values:
Accountability
,
Responsibility
,
Respect
,
Communication
,
Teamwork
,
Passion.
LaFontaine Automotive Group is an equal opportunity employer.
TIER1
Early Morning Associate 5am-10am-Somerset Collection
Collections representative job in Troy, MI
Who are we? Victoria's Secret & Co. (NYSE: VSCO) is a Fortune 500 specialty retailer of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, athleisure, and swim, as well as award-winning prestige fragrances and body care. VS&Co comprises two market-leading brands - Victoria's Secret and PINK - that share a common purpose of inspiring and uplifting our customers in every stage of their lives.
Our Mission
We are committed to empowering our more than 30,000 associates across a global footprint of approximately 1,360 retail stores in approximately 70 countries. We provide our customers with products and experiences that make them feel good inside and out while driving positive change through the power of our products, platform, and advocacy.
Position Overview: Selling Associate
The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.
What We Offer
* 40% Associate Discount
* Free Mental Health (EAP) benefits for you and those who live with you
* Free Product
* Flexible Schedule
* Competitive Pay
Key Responsibilities:
When assigned to the sales floor:
* Drives store sales and growth by personally selling to customers
* Proactively engages with customers, reads cues and responds effectively
* Provides customers with the perfect bra fit by asking effective questions
* Converting returns, offers and other promotions into larger sales
When assigned to the cash wrap:
* Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
* Reinforces customer buying decisions at checkout and encourages purchase of additional items
* Recovers cash wrap selling zone and "go-backs"
When assigned to processing and replenishment:
* Processes merchandise to be floor ready and maintains back room and under stock to brand standards
* Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
* Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
When assigned to floorset activity:
* Executes floorset proficiently
* Understands and adheres to brand standards
* Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
All associate roles at Victoria's Secret are responsible for:
* Driving top line store sales results and growing the business through action and productivity
* Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
* Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
* Taking initiative to recover and replenish merchandise, so it is available to sell
* Understanding and adhering to visual merchandising brand standards
* Assisting in housekeeping of sales floor and communicating maintenance issues
* Keeping an awareness of, and building personal capability in, loss prevention
* Reinforcing store strategy to reduce shrink
* Supporting all activities related to providing a safe working environment
* Understanding and demonstrating Company values
* Building loyalty through our Rewards Program
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks
Click here for benefit details related to this position.
Minimum Salary: $13.00
Maximum Salary: $15.75
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Exhibits an authentic desire to exceed the customer's expectations
* Proven ability to meet or exceed goals preferred
* Demonstrates a sense of urgency
* Has a healthy, competitive spirit, while maintaining a team focus
* Is resilient and bounces back quickly from setbacks
* Pursues opportunities to take on more responsibility
* Seeks out coaching from leaders and peers to improve productivity; leads own learning
* Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Customer Service
Collections representative job in Saline, MI
Pets 'n' Things at 541 E. Michigan Ave. in Saline, Michigan is looking for a friendly, pet-loving customer service associate to join our team. Our ideal candidate is attentive, motivated, and engaged. We have a part-time position with 15-30 hours available with. Weekend availability is necessary.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Clean work area as needed to maintain a tidy work environment
Provide daily care to the animals
Qualifications
Friendly attitude when dealing with guests and co-workers
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Dog, cat, & exotic pet experience preferred, but not required
We are looking forward to receiving your application! Thank you.
Collections Representative
Collections representative job in Detroit, MI
Responsible for all activities associated with the collection of receivables within established corporate guidelines by performing the following duties for $DivisionAbbr$: • Monitors accounts receivable summary for delinquency through related reports on a regular basis.
• Initiates appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Receives and posts payments, and notifies concerned parties of payments received.
• Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment and assesses charges to account.
• Receives and responds to collection related inquiries in a prompt manner.
• Creates and maintains proper response letters on computer for various incoming correspondence.
• Performs other related duties as assigned.
Collector
Collections representative job in Warren, MI
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
This is a tremendous opportunity for those seeking full-time employment with a fiscally responsible, technologically superior, international transportation and logistics provider who continues to grow. If you enjoy an energetic, team-oriented environment and would like the chance to be a part of a fast- paced, top performing transportation company, we want to hear from you.
Job Responsibilities:
· Locate and notify customers with delinquent accounts via phone/email/mail
· Documenting efforts and contact to help determine appropriate next steps
· Maintaining and notating all necessary information regarding customer and account status
· Addressing billing inquiries
· Building and maintaining a positive relationship with customers
· Working effectively with other team members
· Communicating with sales team members as needed regarding account status
· Providing overall collections support as necessary
The ideal candidate will possess the following:
· Superior communication skills including listening, speaking, reading and writing
· Strong attention to detail and sense of urgency
· Ability to maintain professional demeanor at all times
· Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
· Strong attention to detail and ability to follow up consistently
· Affinity for detailed note taking and investigation/research
· Positive outlook/team player
· Call center/customer service/collections experience is preferred, but not required
· Associate's degree in a Business or Accounting related field is preferred but not required
· Current students that are able to work full time are encouraged to apply!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Auto-ApplyDental Billing Specialist
Collections representative job in Detroit, MI
In this vital role, the Dental Billing Specialist will be responsible for managing the complete billing process, ensuring accurate and timely submission of claims, and optimizing revenue cycle management. Your expertise will help streamline operations, improve cash flow, and enhance patient satisfaction by providing clear communication and efficient billing services. This position offers an exciting opportunity to utilize your medical billing skills in a fast-paced, patient-focused environment dedicated to delivering exceptional dental care.
Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain's Detroit Business honoring her exceptional contributions to the health and well-being of our community.
Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.
Our Core Values: CCH is guided by a set of values in fulfilling our mission.
Some of our values include:
* An environment that supports health and recovery.
* Person centered principles in the delivery of care.
* An environment characterized by cultural sensitivity, integrity, teamwork and trust.
* A commitment to service excellence and continuous quality improvement.
* Persons served take both an active part in their treatment and the organization.
* An atmosphere of welcoming and accessibility to people seeking our services that assures "no wrong door."
You Get:
* 14 Paid Holidays Annually.
* 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
* Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability.
* Company-Paid Life Insurance.
* Retirement Savings 403(b).
* Tuition Reimbursement.
* Continuing Education Allowance
Job Summary:
In this vital role, the Dental Billing Specialist will be responsible for managing the complete billing process, ensuring accurate and timely submission of claims, and optimizing revenue cycle management. Your expertise will help streamline operations, improve cash flow, and enhance patient satisfaction by providing clear communication and efficient billing services. This position offers an exciting opportunity to utilize your medical billing skills in a fast-paced, patient-focused environment dedicated to delivering exceptional dental care.
Responsibilities:
* Prepare and submit dental insurance claims using electronic medical record.
* Review patient records to verify coverage details, and eligibility.
* Apply appropriate coding standards and other medical coding conventions.
* Reconcile payments received from insurance companies and patients.
* Follow up on unpaid or denied claims through effective medical collections.
* Maintain detailed and organized medical records related to billing transactions.
* Communicate proactively with insurance providers to resolve claim issues.
* Assist patients with billing inquiries, payment plans, and explanation of benefits.
* Stay updated on changes in medical billing regulations and coding updates.
Education & Experience:
* Proven experience in medical billing within a dental or healthcare setting.
* Strong knowledge of CPT coding, ICD-9/ICD-10 coding systems.
* Experience working with EMR systems and EHR platforms for accurate data entry.
* Solid understanding of medical terminology, medical records management.
* Excellent communication skills for interacting with insurance companies.
* Ability to analyze claims data critically to identify discrepancies.
* Knowledge of medical collection procedures.
"This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required."
If you are interested, please email your resume to **************************
Easy ApplyCollections Specialist 2
Collections representative job in Southfield, MI
The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. * Uses automated internal systems to identify and monitor overdue accounts
* Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
* Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations
* Prepare customer accounts for Final Notice and Cancel Non-pay
* Reconcile payment history
* Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
* Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
* Collects and posts payments to customer accounts
* Records pertinent data on collection efforts and customer financial status in database
* Research misapplied payments
* Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
* Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience:
* Excellent verbal and written communication skills
* Proficient in Microsoft Office Suite or related software
* Basic understanding of local, state, and federal debt collection laws
* Basic understanding of principles and processes of customer service
* Ability to perform customer needs assessments and to consistently meet service quality standards
* Excellent time management skills
* Ability to identify issues and creatively solve problems
* Ability to learn and use relevant machinery and technology
* Associate degree in Business or related field or equivalent working experience required
* Inbound/Outbound call with ACD phone tree experience required
* Three years of experience in credit and collections work preferred
Collections Specialist 2
Collections representative job in Southfield, MI
The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
Uses automated internal systems to identify and monitor overdue accounts
Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations
Prepare customer accounts for Final Notice and Cancel Non-pay
Reconcile payment history
Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
Collects and posts payments to customer accounts
Records pertinent data on collection efforts and customer financial status in database
Research misapplied payments
Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience:
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Basic understanding of local, state, and federal debt collection laws
Basic understanding of principles and processes of customer service
Ability to perform customer needs assessments and to consistently meet service quality standards
Excellent time management skills
Ability to identify issues and creatively solve problems
Ability to learn and use relevant machinery and technology
Associate degree in Business or related field or equivalent working experience required
Inbound/Outbound call with ACD phone tree experience required
Three years of experience in credit and collections work preferred
Collection Specialist
Collections representative job in Southfield, MI
GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.
Key Responsibilities:
Daily collection calls (Outbound/Inbound)
Contact customers regarding overdue accounts and determine reasons for non-payment
Maintain accurate records of all collection activities, conversations, and payment commitments with customers
Monitor customer accounts for non-payment, late payment and other irregularities
Process credit card payments
Use skip tracing techniques to locate customers
Research/investigate historical data and resolve payment discrepancies and provide backups to customers
Respond to customer questions and requests and resolve those questions/issues
Complying with applicable laws, regulations, policies and procedures
Overcome stall tactics and objection by suggesting different options for debt payment
Follow company policies, procedures, and directives from supervisors/managers
Perform other duties and responsibilities as required or requested by management
Knowledge, Skills and Competencies:
At least two years (2) of collection experience
Working knowledge of Microsoft Office-Outlook, Word and Excel
Must be able to work a flexible schedule
Proficient computer and math skills
Self-starter with the ability to manage multiple tasks and meet deadlines
Proven interpersonal, organizational, analytical and problem-solving skills
Strong communication with outstanding phone etiquette and interpersonal skills
Able to work efficiently as a part of a team as well as independently
Possess strong logic, ability to take initiative and able to negotiate
Working Conditions:
Work in indoor office environment Hybrid schedule
Noise level is usually moderate.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
Dental Biller
Collections representative job in Dearborn, MI
Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Dental Biller.
Job Description:
Our team members perform various day-to-day patient account functions for our Dental program. Under supervision of Dental Billing Manager, the Dental Biller performs patient and third-party billing, remittance advice and payment processing, problem resolution, statement processing, old balance review, and account inquiry.
Responsibilities:
* Reviews encounters to ensure accuracy and completeness prior to claims submission, taking the necessary action to correct charge entry errors by contacting the provider of services, front desk staff, or reviewing charts for proper codes.
* Corrects and rebills clearinghouse-initiated rejections.
* Posts third party payments and denials.
* Appeals and rebills third party denials.
* Follows-up on outstanding A/R.
* Frequently works various queues within medical practice management software to correct registration, charge entry, and ledger errors.
* Matches patient payments for prepaid services to appropriate charges in practice management software.
* Processes and mails monthly patient statements.
* Assists patients with resolution of account balance discrepancies.
* Using a retrospective eligibility report, identifies and rebills accounts found with active coverage.
Administrative / Accounts Receivable
* Reconciles the self-pay payments between the bank statements and practice management software.
Inter-Departmental Coordination
* Provides feedback to front staff and/or clinic managers regarding registration error trends.
* Participates in training the clinical and administrative staff on billing functions, such as insurance eligibility verification and patient payment posting.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each of the above responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or work style required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school diploma or equivalent
* Experience in the use and review of electronic health records is a requirement.
* Thorough understanding of the health care revenue cycle
Preferred Qualification:
* Experience with Dentrix (EHR) is ideal, not mandatory
* Related coursework in accounting, billing, and coding is highly desired.
* Working knowledge of Medicaid and commercial billing regulations
Position Criteria:
* Teamwork-- Must be able to work independently and collaboratively within a team environment
* Problem Sensitivity-- The ability to tell when something is wrong or is likely to go wrong and identify optimal solutions. Excellent problem solving skills
* Active Listening-- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Service Orientation -- Actively looking for ways to help people.
* Speaking-- Talking to others to convey information effectively. Able to communicate and interact with co-workers.
* Time Management-- Managing one's own time and the time of others. Ability to multi-task and meet deadlines
* Required Language: English; Spanish fluency a plus
Job Type: Full-time
At Covenant we offer our employees:
* Comprehensive Benefit program
* Vacation, Sick, and Personal time (VSP)
* Paid holidays
* 401K
* Life insurance, long term and short term disability
Candidates must successfully complete a criminal background check and TB test as part of the hiring process.
Accounts Receivable
Collections representative job in Detroit, MI
Accounts Receivable Specialist
Company: Neighborhood Service Organization
Neighborhood Service Organization (NSO) is a non-profit organization dedicated to providing comprehensive and compassionate services to individuals and families in need. We are seeking an experienced Accounts Receivable Specialist to join our growing team. The ideal candidate will have a strong understanding of accounting principles, excellent communication skills, and a passion for making a positive impact in our community.
Key Responsibilities:
- Maintain and manage the Accounts Receivable system, ensuring accurate and timely processing of payments
- Monitor and follow up on any outstanding balances, working with clients to resolve payment discrepancies and outstanding invoices
- Prepare and submit invoices and statements to customers in a timely manner
- Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted
- Collaborate with other departments to resolve any billing or collection issues
- Prepare monthly reports on collection activity, aging reports, and cash flow projections
- Assist with the development and implementation of new policies and procedures to streamline the accounts receivable process
- Respond to customer inquiries and provide exceptional customer service
- Maintain accurate and complete records of all transactions and interactions with customers
- Keep track of any delinquent accounts and initiate collections procedures as needed
- Other duties as assigned.
Qualifications:
- Minimum of 2 years of experience in accounts receivable or related field
- Strong understanding of accounting principles and procedures
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office and experience with accounting software
- Ability to multitask and meet tight deadlines
- Strong attention to detail and accuracy
- Experience working with non-profit organizations a plus
- Bachelor's degree in Accounting or related field preferred.
Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Generous paid time off and holidays
- 401(k) retirement plan
- Professional development opportunities
- Positive and supportive work environment.
NSO is an equal opportunity employer. We value diversity and inclusivity in our workforce and encourage people of all backgrounds to apply. Join our team and make a difference in the lives of those in our community. Apply now!
Collector - Full Time
Collections representative job in Auburn Hills, MI
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI.
Position Purpose:
Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained.
Job Duties (include but not limited to):
Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts
Maintain delinquency notices and contact members to resolve their delinquent status
Maintain follow-up on delinquent accounts
Performs skip tracing activities
Qualifications:
High school graduate or equivalent
Minimum 3 years of related collection experience
Skills/Abilities:
Accuracy and thoroughness in work
Excellent communication, telephone and public relation skills
Ability to work well independently
Ability to work well in stressful situations
Ability to operate related computer applications and business equipment
Benefits:
Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Paid Tuition to $5000 per year
Holiday pay at 8 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share
Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran
Auto-ApplyCollections Specialist
Collections representative job in Wixom, MI
Description We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.
Responsibilities:
- Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.
- Monitor and track debt using Excel to ensure accurate and up-to-date records.
- Collaborate with internal teams to process cash applications and resolve payment discrepancies.
- Maintain detailed documentation of collection activities and ensure compliance with company policies.
- Communicate effectively with customers to negotiate payment plans and resolve disputes.
- Analyze aging reports to prioritize collection efforts and meet recovery targets.
- Provide regular updates to management on collection progress and challenges.
- Utilize relevant software tools to streamline collection processes and improve efficiency. Requirements - Proven experience in commercial collections, with a strong understanding of collection processes.
- Proficiency in using Excel for tracking and analyzing debt-related data.
- Familiarity with cash application processes and resolving payment discrepancies.
- Excellent communication and negotiation skills to manage customer interactions effectively.
- Strong organizational abilities to prioritize tasks and meet deadlines.
- Attention to detail to ensure accuracy in documentation and reporting.
- Ability to work independently in a fast-paced, on-site environment.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Accounts Receivable Specialist
Collections representative job in Plymouth, MI
Absopure is an equal opportunity employer.
This position is primarily responsible for the collection of accounts receivable, clearing deductions and assisting customers.
Understand the company's business activity, Accounts Receivable and Billing System.
Daily invoicing and cash receipts entry and posting.
Follow-up on delinquent A/R and resolve problems.
Follow-up on unauthorized deductions.
Document all conversations with customers.
Update Marketing & Sales Authorization forms with bill-back, advertising, and other deductions taken.
Reprint customer requested invoices and mail/fax as necessary.
Prepare monthly Broker commissions reports & interact with brokers and customers.
Other Duties as assigned
We offer an excellent benefits package that includes Health Insurance, Dental Insurance, Vison Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
Auto-ApplyCollector
Collections representative job in Ann Arbor, MI
Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts. Why join the UMCU Team?
Work with a high energy and collaborative group of supportive professionals.
We are committed to helping you own your career and grow professionally and personally.
Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
Tuition reimbursement and a student loan debt repayment program
Our Fidelity 401k program with employer match is one of the most generous you'll find.
From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What will you be doing in this role?
Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current
Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed.
Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements
Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and
Maintains high level of professionalism in regard to confidentiality and service in collection efforts
Monitor Fraud Software
Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts.
Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off
Continues collection efforts on previously charged-off loans
Assists in providing training to other department team members
Demonstrates responsibility for security of member information
Contributes to the improvement of credit union processes and procedures
Provides reports of collection activities
Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc.
Other duties as assigned
What you will need for this role:
Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required
1 year of credit union collection experience is desirable
Sensitivity to confidential matters and ability to exercise discretion
Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook
Strong verbal and written communications skills
Must be a team player and possess a high energy “can do” attitude
Physical Demands/Work Environment
The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision
Billing Specialist - Long-Term Care, Full Time
Collections representative job in Chelsea, MI
Long-Term Care Billing Specialist The ideal candidate for this position is detail-oriented, able to multitask, and enjoys working with customers. A successful Pharmacy Billing Assistant enjoys working with others in an effective manner, strives to always improve themselves, who is flexible and adaptable, provides quality service to customers, and understands what it means to be professional. As a Pharmacy Billing Assistant, your typical day would include:
Working as a collaborative team member to meet the service goals of the pharmacy
Create a welcoming environment by greeting all customers and providing quick and efficient service
Accurately enter patient information into the pharmacy database to assist with proper billing
Maintain a safe pharmacy environment by adhering to health code guidelines and corporate standards.
Knowledge of dispensing and data entry functions.
Thorough knowledge of Billing Department manual
Corrections to insurance rejections, reverse and rebill claims as necessary.
Understanding of insurance companies, billing practices, eligibility checks, secondary pay sources, Medicare (A vs. B vs. D vs. Advantages plans), prior authorizations.
Working knowledge of accounts receivable, including crediting, posting payments and charges, COD policy.
Work with facilities and responsible parties to get appropriate paperwork to maintain patient files.
Handle deposits, send paperwork (invoices/packing slips, etc.) to home office following appropriate procedures.
Skills that are an absolute must include:
Outstanding Customer Services Skills
Effective Communication Skills
Attention to detail
Time Management
Organization Skills
Basic Computer Skills
Willingness to learn new skills
Benefits of working for HomeTown Pharmacy:
Competitive Wages
Benefits
Work Life Balance
Accounts Receivable Specialist
Collections representative job in Clinton, MI
Job Description
SUMMARY: The overall function of the Accounts Receivable Specialist is to process and manage payments received and to provide related accounting and administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
· Maintain up-to-date billing system.
· Prepare, verify, and process invoices.
· Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax, or mail.
· Carry out billing, collection, and reporting activities according to specific deadlines.
· Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
· Monitor customer account details for non-payments, delayed payments, and other irregularities.
· Research and resolve payment discrepancies.
· Review AR aging to ensure compliance.
· Maintain accounts receivable customer files and records.
· Process credit card payments and prepare bank deposits.
· Generate monthly, quarterly, or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity.
· Assist with month-end closing.
· Protect organization's values by keeping information confidential.
· Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001
Follows all safety, housekeeping (5S) and company policies and procedures.
Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School Diploma or GED; Associates Degree equivalent from a two-year college or technical school preferred. Minimum of one to three years' experience in an accounts receivable role. Knowledge of general accounting principles, regulatory standards, and compliance requirements. Ability to calculate, post, and manage accounting figures and financial records. Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs. High degree of accuracy, attention to detail, and ability to contain confidentiality. Excellent analytical, problem solving, and decision-making skills.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly spend long hours sitting and using office equipment and computers. Regularly spend long hours in intense concentration reviewing and entering financial information into a computer. Occasionally lift 5-10 pounds.
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