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  • Customer Success Representative

    Smarsh 4.6company rating

    Collections representative job in Portland, OR

    Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh. We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute? Respond to inbound customer calls in a prompt manner Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need Track activity in Salesforce and accurately logs outcomes of customer discussions Process customer account or billing adjustments Consistently meet or exceed time to resolution targets Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. What will you bring? 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines Excellent communication, listening, influencing, and training skills High-reaching, tenacious and results driven Validated ability to work both independently and in a group environment Excellent organization, documentation, and time management skills Experience using Salesforce or equivalent CRM solution is a plus The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
    $56k-83k yearly est. 11d ago
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  • Commercial Data Collector

    Marion County, or 3.4company rating

    Collections representative job in Salem, OR

    The Marion County Assessor's Office is seeking a qualified, dedicated individual to serve as Data Collector. The Assessor's Office is responsible for assisting customers with their property taxes and exemptions, setting and defending property valuations. The Data Collector is an integral part of the valuation process, gathering permit data from county and city planning offices, analyzing blueprints, and using software programs to sketch the building diagrams and create data points for use in the field. The right person for this job has the utmost commitment to customer service, and possesses excellent interpersonal, technology, oral and written communication, and organizational skills. GENERAL STATEMENT OF DUTIES Performs administrative support activities of a complex or technical clerical nature, which requires advanced skills, independent judgment and discretion. SUPERVISION RECEIVED Works under the general supervision of a supervisor/manager or professional employee, who assigns work, establishes goals, and reviews results obtained for compliance with department and program policies, procedures and goals. SUPERVISION EXERCISED Supervision of other employees is not a responsibility of positions in this classification. * Maintains responsibility for independently obtaining plans associated with building permits from local building departments and associating these with the correct Assessor accounts for accurate and efficient use by the appraisers and others. * Inputs data regarding building permits and construction characteristics in the CAMA system and various other programs. * Draws building diagrams by computer program. Uses basic math, algebra and geometry to calculate areas of properties. Follows strict standards to insure uniformity of the drawings. * Collects information on real and personal property in the field and on the internet for use by appraisers in the valuation process. Converts and files the information based on strict guidelines to insure easy retrieval. * Locates properties in a variety of specific geographic locations. Performs inspections on various types of terrain and in all weather conditions. Records characteristics including size, shape, topography, etc. * Photographs properties; downloads the digital images into the computer; and attaches photos to appropriate assessment records. Edits photographs to comply with confidentiality requirements. * Scans documents and attaches them to applicable assessment records. * Verifies sales information and collects income and expense data in person, in the field, by letter, or by telephone. * Prepares maps, appraisal cards, building permits, and tagged accounts for field assignments. * Learns type and quality of construction; detects structural and other faults; writes legibly; writes routine and concise reports and correspondence; calculates figures, percentages, area, and circumference; applies concepts of basic algebra and geometry; applies common sense in carrying out instructions furnished in written, oral, and diagram form. * Maintains knowledge of: modern office practices, procedures, and techniques; English composition, spelling and grammar; general record keeping practices; modern office equipment; word processing skills with accuracy at an acceptable rate of speed; computer skills. * Operates a calculator/10-key adding machine and makes mathematical calculations of a basic nature; establishes and maintains effective working relationships with other staff and the public with emphasis on being a team player and providing excellent customer service; utilizes all resources to gain knowledge and provide accurate information to the public; works at a computer terminal for extended periods of time. * Enters miscellaneous data into the computer as needed. * Provides backup customer service or clerical support in all sections of the office, as required. * Attends meetings & various training modules, as required. * This position works in the office and at various locations throughout Marion County, so driving is required. * Performs other duties as assigned by the supervisor. EXPERIENCE AND TRAINING * High school diploma or equivalent; AND * Two years of general office experience; including one year of experience utilizing a variety of computer software programs; OR * Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County. SPECIAL REQUIREMENTS * Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: ********************************** * Final candidate must provide own transportation and must provide and maintain proof of personal automobile liability insurance, at a minimum, in the amount required by Oregon Law (ORS Chapter 806). Work-related mileage will be reimbursed at the current Marion County rate, upon approval by the supervisor. * The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position. * This position is represented by a union. * This is a full-time position, which is eligible for overtime. * Typical Work Schedule: Monday-Friday 8:00 a.m. - 5:00 p.m. KNOWLEDGE, SKILLS, AND ABILITIES Considerable knowledge of accepted modern office practices, procedures and techniques; English composition, spelling, and grammar; arithmetic, clerical/accounting principles and processes; some knowledge of techniques of supervision and training; concepts and techniques of prioritizing/organizing work; applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities. Substantial skill and ability to independently, accurately and effectively perform assigned tasks and duties following established procedures and program policies; meet and assist the public, staff, clients, and other personnel of other businesses in a courteous, professional manner; comprehend and adhere to stated oral and written instructions, communications and procedures; apply principles, policies and procedures to specific work assignments; provide training to others; give and prioritize work assignments. PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; bends forward; stoops; climbs 1 floor of stairs; crawls; turns neck and twists body 180 degrees; walks; reaches overhead; lifts, pushes, and pulls up to 35 lbs.; carries up to 20 lbs.; operates a keyboard; speaks clearly and audibly; reads an 8 pt. font; distinguishes colors and shades; hears a normal level of speech; works in areas that may be exposed to heat, cold, humidity, dust, smoke, vibration, noise, chemicals, and blood/body fluids; works in areas that may be wet or uneven; uses ladders and scaffolding.
    $32k-36k yearly est. 6d ago
  • Customer Representative Specialist / Bureau of Motor Vehicles

    Secretary of State 4.1company rating

    Collections representative job in Portland, OR

    If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department: Secretary of State - BMV Location: Portland, Maine Schedule: Monday - Friday Job Class & Grade: 6604 - 16 Salary: $18.76 - $27.03 Closing Date: January 29, 2026 This position starts at step 3 $20.75 Join Our Team at the Department of the Secretary of State At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team. About the Position: The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver's license. Travel to other branch locations may be required on business needs. Milage reimbursement is provided in accordance with State Policy. You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues. Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year. What We're Looking For: Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public. High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism. Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace. Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve. Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction. Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand. Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor. Professionalism: Consistently represent the Department with respect, integrity, and accountability. Key Competencies We Value: Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact. Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness. Time Management: Prioritize tasks and complete assignments accurately and on time. Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust. Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development. In This Role You Will: Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services. Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services. Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services. Accurately collect fees and process transactions. Assist with requests for address changes, driving records, and processing disability placard applications. Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care. Minimum Qualifications: Training, education, and/or experience in office and administrative support work that demonstrates: Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component. The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures The ability to deal effectively with customers and maintain composure in stressful customer-service situations. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. Why Join Our Team? We believe in supporting our workforce's health and well-being with a valuable total compensation package, including: • Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. • Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. • Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). • Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Contact information: Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email *********************** Application Instructions: To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time. Need a paper application? Download one [HERE] or call ************. Submit paper applications, cover letter, and resume before the closing date to: Office of Human Resources Secretary of State, Office of Human Resources 101 Hospital Street Augusta, ME 04330 Fax: ************ We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
    $18.8-27 hourly Auto-Apply 6d ago
  • Service Center Accountant

    Gills Point S Tire & Auto

    Collections representative job in Portland, OR

    Job DescriptionDescription: Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers while ensuring each employee feels valued, respected, and engaged in contributing to the success. Our strong reputation for family values and operational ethics makes us eager to add more team members who want to grow with us. The Service Center Accountant is responsible for bookkeeping-level accounting related to Point of Sale (POS) transactions and vendor receipts. This role supports retail and warehouse managers by ensuring the accuracy and proper documentation of financial transactions for assigned locations. The Service Center Accountant also validates vendor receipts, ensures accurate posting into NetSuite, and troubleshoots any bookkeeping issues that arise. Responsibilities: Maintain and reconcile POS transactional data and vendor receipts for assigned locations. Assist retail and warehouse managers with financial record-keeping and bookkeeping tasks. Validate and ensure accuracy of vendor receipt postings into NetSuite from the POS system. Ensure proper documentation is attached to financial transactions for compliance and audit purposes. Identify and troubleshoot discrepancies or errors in bookkeeping functions. Collaborate with internal departments to resolve financial data inconsistencies. Support month-end closing processes as needed. Requirements: Qualifications & Skills: Experience: Previous bookkeeping or accounting experience, preferably in retail or service center environments. Technical Skills: Proficiency in accounting software, especially NetSuite, and familiarity with POS systems. Detail-Oriented: Strong attention to detail to ensure accuracy in financial records. Problem-Solving: Ability to troubleshoot and resolve bookkeeping-related issues efficiently. Communication Skills: Ability to effectively work with retail and warehouse managers to support financial accuracy. Preferred Qualifications: Experience working with POS systems and vendor invoice processing. Prior knowledge of NetSuite or similar ERP systems. Strong organizational and time-management skills. Ability to act as liaison / coach when working with service center managers
    $29k-36k yearly est. 18d ago
  • Collections Customer Service Representative

    Lithia & Driveway

    Collections representative job in Tigard, OR

    Dealership:L0238 Driveway Finance CorporationDriveway Finance Corporation Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance! Hiring Now: Collections Customer Service Representatives Schedule: Monday - Friday, 10:00 AM - 7:00 PM Pay: $21.00/hr. Location: Tigard, OR. (Hybrid - 3 days in office required) 9020 SW Washington Sq. Rd. Start Date: February 9th Industry leading benefits and career development opportunities! The DFC Collections Customer Service Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. Responsibilities Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income Process, follow up, and resolve inbound collection and customer service telephone inquiries Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered Meet or exceed established call volume and account action requirements Other duties as assigned Skills and Qualifications Basic knowledge of installment loans, consumer collections, and collections regulations & laws, nice to have Previous collections experience preferred but not required Prior experience working in a customer service/retail/collections type of role is helpful Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $21 hourly Auto-Apply 21d ago
  • Billing Specialist - AD042

    Native American Rehabilitation Association of The Northwest, Inc. 4.1company rating

    Collections representative job in Portland, OR

    Title: Billing Specialist - AD042 Schedule: Mon-Fri 9-5p Wage Range: $21.50-$27.00 non-exempt, hourly If you are a motivated and dedicated Billing Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference. Company Mission: The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. About the Company: At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. Position Overview: The Billing Specialist enters medical, mental health, and addictions charges for all NARA NW facilities by auditing authorizations, diagnosis, copayment, payment allocation, insurance option, and eligibility of coverage. Researches and resolves denied and rejected insurance claims. The Billing Specialist processes payments and refunds. What you will do: * Follows up on outstanding insurance A/R accounts. * Reviews EOBs, researches, and resubmits claims. * Verifies eligibility using online websites. * Keys in tickets and reviews associated reports. * Enters traceable tracks/notes on work tickets. * Bills secondary carriers. * Directs work to a specific batch for processing. * Files batches. * Processes bad debt write-off tickets. * Submits and files claims to DSHS. * Trains and gains proficiency on new and updated internal and external systems and databases. * Works collaboratively, and maintains professional boundaries with clients, other NARA staff, team members, and treats everyone with respect and dignity at all times. OTHER DUTIES AND RESPONSIBILITIES: * Processes other revenue cycle projects and tasks as requested. * Performs other duties as assigned.
    $21.5-27 hourly 23d ago
  • Billing Specialist III

    The Neil Jones Food Company 3.5company rating

    Collections representative job in Vancouver, WA

    The Neil Jones Food Company is an industry leader, processing superior quality fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Headquartered in Vancouver, Washington, NJFC has been providing our nation's discerning foodservice, retail, industrial and institutional customers with the finest quality canned and pouched products for over 50 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA. We are looking for an Accounting Billing Specialist III to be responsible for the timely and accurate billing of warehouse orders. This role will be responsible for post-billing auditing of orders, monitoring open orders to ensure that orders are processed and timely filed at our corporate headquarters in Vancouver, WA. For additional information, please see our “About Us” video, Our Story - Neil Jones Food Company Key Responsibilities: Match BOLs and accurately bill shipped orders from warehouses for invoicing. Work with Supply Chain, Customer Service and warehouses to resolve inventory/billing issues. Monitor unbilled orders to ensure all shipped orders are billed in a timely manner. Complete daily open order reports for management. Assist Claims, Customer Service, and Management with credit memos, manual billing and invoicing corrections. Requirements : Associate's degree in accounting, finance or business preferred; or any equivalent combination of training, experience and education that demonstrates the ability to perform the key responsibilities of this position. 3 years' related experience in high volume business to business in an ERP billing environment and associated functions. Ability to accurately produce and maintain a variety of financial and accounting reports, documents and other supporting material using computer software. Ability to use a calculator or Excel to complete moderately complex calculations, including mathematical conversions of weights and measures, and operate 10-key by touch with high level of accuracy. Ability to pass a pre-employment drug test, background check including employment and educational verification, credit check, and to work extended schedule when needed. Compensation: The wage range is $28.00 - $32.00, based on experience and qualifications. Benefits: Medical, Dental, & Vision coverage 401(k) match with Traditional & Roth options available Company paid Life and AD&D insurance 10 paid vacation days, 9 paid holidays, and separate sick time Employee Assistance Program Numerous other voluntary insurance products available Convenient location, 2 miles west of downtown Vancouver Free parking Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) The Neil Jones Food Company participates in E-Verify E-Verify Participation If You Have the Right to Work, Don't Let Anyone Take It Away We are an Equal Opportunity and Fair Chance Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, age, citizenship status, genetic information, military or veteran status, and other protected status under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $28-32 hourly Auto-Apply 14d ago
  • Billing Specialist - Generator Sales

    Peterson 4.7company rating

    Collections representative job in Hillsboro, OR

    It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters! Job Description Peterson Power Systems has a need for a Generator Sales Billing Specialist at our Hillsboro, OR location. SUMMARY The Billing Specialist manages the full billing process by preparing accurate invoices, maintaining client accounts, and updating charges and payments. This role verifies billing data for accuracy, handles customer inquiries to resolve discrepancies promptly, identifies and implements process improvements to increase efficiency, and ensures accurate, organized, and consistent record keeping of all billing activities. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Generate and issue accurate invoices for generator sales, installation, and maintenance services to data center clients. Review sales contracts, purchase orders, and service agreements to ensure billing aligns with negotiated terms. Track project milestones and coordinate with sales and operations teams to ensure timely billing Monitor accounts receivable and follow up on outstanding balances. Reconcile billing discrepancies and resolve clients' billing-related inquiries professionally. Maintain detailed billing records and customer account data in enterprise resource planning (ERP) systems. Support internal and external audits with required documentation. Ensure compliance with company billing policies, industry billing standards, and client-specific billing requirements. Use electronic billing system to approve and code vendor invoices. Maintain client accounts; update charges, payments, and overages; and track account balances. Identify and implement process improvements to enhance efficiency and accuracy in the billing process. Collaborate with Accounting department on sales promotions, inventory documentation, and vendor cost calculations. Collaborate with Credit department on unpaid invoices and ensure alignment between customer account data and resale documentation. and reporting. Assist with month-end close processes, including revenue recognition. Assist with ordering equipment and other sales coordination functions as directed. Maintain punctual, regular, and predictable attendance. QUALIFICATIONS Bachelor's degree in Accounting, Finance, or other closely related field and a minimum of three (3) years of directly related experience in billing and/or accounting, preferably in a heavy industrial or business-to-business (B2B) environment; or an equivalent combination of education and work experience. Proficiency in accounting software and Microsoft Excel Strong attention to detail and organizational skills Excellent communication and customer service skills Ability to manage multiple priorities and meet deadlines in a dynamic environment Familiarity with generator sales, service contracts, or construction billing is highly preferred Experience with ERP systems and CRM platforms is preferred Knowledge of project-based billing and revenue recognition is preferred Understanding of data center industry billing practices is preferred Familiarity with tax implications related to equipment sales and services is preferred #INDjobs Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
    $35k-42k yearly est. Auto-Apply 60d+ ago
  • Billing Coordinator

    PT Northwest 4.6company rating

    Collections representative job in Salem, OR

    Founded in 1977, PT Northwest is a locally owned, nationally recognized leader in physical rehabilitation with 11 clinic locations. Our team of physical, occupational, and speech therapists and athletic trainers is passionate about helping our patients restore their active lifestyles. PT Northwest is a 4-time Oregon Top Workplace. PT Northwest's vision is to be the foremost progressive and comprehensive physical rehabilitation provider. For immediate consideration, please apply online or email your resume to *********************. Job Description PT Northwest is looking for a Billing Coordinator, where you'll play a vital role in ensuring smooth financial and administrative processes across our clinics. Answer incoming calls and assist patients with billing inquiries Post payments and manage daily charge audits Bill insurance claims and send patient statements Handle accounts receivable and collection accounts Credential therapists and maintain compliance documentation Perform quality assurance checks on charts Compile statistics from patient surveys and clinic performance Train new support staff and manage independent programs Order supplies for clinics and process insurance/patient refund Qualifications Experience in medical billing or healthcare administration Strong understanding of insurance claims and reimbursement processes Excellent communication and customer service skills Proficiency in Microsoft Office and billing software Ability to analyze data and compile reports Organizational skills with attention to detail Experience training staff and managing multiple tasks independently Familiarity with credentialing processes (preferred) Additional Information Company Perks: Excellent benefits package, including 401k, health, dental, and generous paid time off Multiple opportunities for professional development, specialization, and leadership Employee discount plans Employee Assistance Program (EAP) Family-friendly work environment Investment from a company that wants you to succeed and thrive The anticipated base salary range for this position is $21.00 - $23.00/ hr. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.
    $21-23 hourly Easy Apply 20d ago
  • CCMC Biller (Patient Account Representative)

    OHSU

    Collections representative job in Portland, OR

    To bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due to University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations. Function/Duties of Position * Billing to all non-government payors (including medical insurers, auto insurers, workers compensation insurers, managed care contracts, special grants, government agencies) * Prepare timely and accurate online and paper claims (UB-92's, 1500's, and dental bills) to third party payors. * Research any missing or incorrect data using Document Imaging, LCR, PMS, and Signature. Request copies of medical record as necessary. * Review all claims for electronic edits (to include CPT, HCPC'S, and ICD-9 coding) and accuracy and make corrections as appropriate. * Inpatient, inpatient interims, and outpatient bills over $500 are to be billed on the same day as printed. * Outpatient claims under $500 must be billed within 5 days of printing or be documented as to delay and resolution. * Document the billing on all inpatient, day surgery, observation, and ED cases. * Process up front contractual allowances using cheat sheets, contracts, and Ascent. * Bill secondary payors using the different rules for COB as dictated by state regulations and contractual agreements. * Prepare special billing documents as needed by agencies. * Document all non-covered services forms. * Complete all work following HIPAA regulation. * Review web based eligibility systems (USSP, ODS Benefits Tracker, etc) to confirm eligibility and correct insurance plan coding. Updates accounts as necessary. * Third party follow-up and collection. * Review previous admissions/accounts and/or make phone calls to verify the validity of the insurance plan code. * Review claims that are returned due to incomplete or incorrect addresses. * Other duties as assigned. Required Qualifications * Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR * Four years of general collection, billing or customer service experience; OR * Equivalent combination of education and experience. * Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. Preferred Qualifications * Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using Word, spreadsheet construction in Excel. * Experience in billing Hospital claims or UB-04 claims. * Knowledge of and experience in interpreting managed care contracts. * Familiarity with DRG, CPT, HCPC and ICD-10 coding. * Ability to type 45 wpm. * Ability to use multiple system applications. * Demonstrated ability to communicate effectively verbally or in writing. * Demonstrated ability to process detail oriented and analytical work. * Demonstrated ability to prioritize and accomplish multiple tasks in a fast-paced environment; consistently adhering to defined due date. Additional Details 1-2 days per week in office, otherwise remote position. Deal with hostile, grieving or angry people on a daily basis. Benefits * Healthcare for full-time employees covered 100% and 88% for dependents. * $50K of term life insurance provided at no cost to the employee. * Two separate above market pension plans to choose from. * Vacation - up to 200 hours per year dependent on length of service. * Sick Leave - up to 96 hours per year. * 9 paid holidays per year. * Substantial Tri-Met and C-Tran discounts. * Employee Assistance Program. * Childcare service discounts. * Tuition reimbursement. * Employee discounts to local and major businesses. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
    $50k yearly Auto-Apply 37d ago
  • CCMC Biller (Patient Account Representative)

    Bicultural Qualified Mental Health Associate (Qmhp

    Collections representative job in Portland, OR

    To bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due to University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations. Function/Duties of Position Billing to all non-government payors (including medical insurers, auto insurers, workers compensation insurers, managed care contracts, special grants, government agencies) Prepare timely and accurate online and paper claims (UB-92's, 1500's, and dental bills) to third party payors. Research any missing or incorrect data using Document Imaging, LCR, PMS, and Signature. Request copies of medical record as necessary. Review all claims for electronic edits (to include CPT, HCPC'S, and ICD-9 coding) and accuracy and make corrections as appropriate. Inpatient, inpatient interims, and outpatient bills over $500 are to be billed on the same day as printed. Outpatient claims under $500 must be billed within 5 days of printing or be documented as to delay and resolution. Document the billing on all inpatient, day surgery, observation, and ED cases. Process up front contractual allowances using cheat sheets, contracts, and Ascent. Bill secondary payors using the different rules for COB as dictated by state regulations and contractual agreements. Prepare special billing documents as needed by agencies. Document all non-covered services forms. Complete all work following HIPAA regulation. Review web based eligibility systems (USSP, ODS Benefits Tracker, etc) to confirm eligibility and correct insurance plan coding. Updates accounts as necessary. Third party follow-up and collection. Review previous admissions/accounts and/or make phone calls to verify the validity of the insurance plan code. Review claims that are returned due to incomplete or incorrect addresses. Other duties as assigned. Required Qualifications Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR Four years of general collection, billing or customer service experience; OR Equivalent combination of education and experience. Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. Preferred Qualifications Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using Word, spreadsheet construction in Excel. Experience in billing Hospital claims or UB-04 claims. Knowledge of and experience in interpreting managed care contracts. Familiarity with DRG, CPT, HCPC and ICD-10 coding. Ability to type 45 wpm. Ability to use multiple system applications. Demonstrated ability to communicate effectively verbally or in writing. Demonstrated ability to process detail oriented and analytical work. Demonstrated ability to prioritize and accomplish multiple tasks in a fast-paced environment; consistently adhering to defined due date. Additional Details 1-2 days per week in office, otherwise remote position. Deal with hostile, grieving or angry people on a daily basis. Benefits Healthcare for full-time employees covered 100% and 88% for dependents. $50K of term life insurance provided at no cost to the employee. Two separate above market pension plans to choose from. Vacation - up to 200 hours per year dependent on length of service. Sick Leave - up to 96 hours per year. 9 paid holidays per year. Substantial Tri-Met and C-Tran discounts. Employee Assistance Program. Childcare service discounts. Tuition reimbursement. Employee discounts to local and major businesses. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
    $36k-49k yearly est. Auto-Apply 37d ago
  • Blood Collection Specialist, Associate

    Bloodworks Northwest 4.3company rating

    Collections representative job in Vancouver, WA

    Starting pay $23.82-$25.49/DOEJoin Bloodworks and help save lives every day! Are you committed to providing excellent Customer Service and have a strong attention to detail? Then our Associate Blood Collection Specialist may be the right opportunity for you. This incumbent will perform whole blood procedures from blood donors with an uncompromising commitment to quality standards, the safety of the blood supply, and the donor experience. This position offers 8 weeks of paid on-the-job training. The Associate Blood Collection Specialist position has career advancement opportunities to Blood Collection Specialist I, II, III, and IV levels. Principal responsibilities include, but are not limited to: Screen and take vital signs of potential donors/patients and evaluate their eligibility following Bloodworks' policies/procedures Answer donor questions to ensure they are giving informed consent to donation and blood testing Perform donor identification, properly label blood components for venipunctures for whole blood, and test tubes Perform whole blood collection procedures on donors Monitor/care for donors with adverse reactions to the donation process Seal blood units and prepare blood component shipment Follow universal precautions and bio-hazard safety standards for handling blood Properly document and perform quality controls to uphold Bloodworks and FDA standards to maintain the safety of the blood supply Interact with team members and donors knowledgeably and professionally. Position Requirements include: High School education or GED equivalent required One year of strong customer service work experience Previous healthcare and blood banking experience is a plus Additional healthcare-related certifications are desirable Possess and maintain a valid State Driver's License in the State of residence with an acceptable driving record for at least 2.5 years. Ability to stand for prolonged periods, bend and reach to perform repetitive motions, lift and carry up to 60 pounds Work flexible shifts with the Ability to travel to various work locations within a 50-mile radius. Ability to fulfill Washington State Health Care Assistant Certification (category A at a minimum) requirements. Ability to attend an 8-week training program Excellent verbal and written communication skills Ability to follow SOP and have a strong attention to detail. Proficiency with Microsoft Office programs: Word, Excel, Outlook Bloodworks is a community-supported non-profit organization; as such, from time to time, incumbents can expect to work with volunteers. Benefits and Perks: Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 - 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus* *Conditions apply Starting Pay: $25.23-$27.00 base, with an additional $3.50 for the Float position. Are you interested in making a difference in the lives of others? Have you ever considered starting or pursuing a career in the healthcare field? Are you detail-oriented, committed to customer service, and enjoy meeting people? Then our Associate Blood Collection Specialist (Phlebotomist) may be an excellent opportunity for you! We have multiple positions for great candidates! Join our fantastic team that helps support our surrounding communities! About the Associate Blood Collection Specialist role: The Blood Collection Associate will perform whole blood procedures on blood donors, demonstrating a strong commitment to quality standards, the safety of the blood supply, and the donor experience. This position offers 8 weeks of paid on-the-job training. The Associate Blood Collection Specialist position has career advancement opportunities to Blood Collection Specialist I, II, III, and IV levels. Additional Details: Responsibilities include, but are not limited to: Screening and taking vital signs of potential donors/patients and evaluating their eligibility following Bloodworks' policies/procedures Answering donor questions to ensure they are giving informed consent to donation and blood testing Performing donor identification, properly labeling blood components for venipunctures for whole blood, and test tubes Performing whole blood collection procedures on donors Monitoring/caring for donors with adverse reactions to the donation process Sealing blood units and preparing blood component shipments Follow universal precautions and bio-hazard safety standards for handling blood Properly documenting and performing quality controls to uphold Bloodworks and FDA standards to maintain the safety of the blood supply Interacting with team members and donors in a knowledgeable and professional manner Position Requirements: High School education or GED equivalent required One year of strong customer service work experience Possess and maintain a valid State Driver's License in the State of residence with an acceptable driving record for at least 2.5 years. Previous healthcare and blood banking experience is a plus Additional healthcare-related certifications are desirable Ability to stand for prolonged periods, bend and reach to perform repetitive motions, lift and carry up to 60 pounds Work flexible shifts with the Ability to travel to various work locations within a 50-mile radius Ability to fulfill Washington State Health Care Assistant Certification (category A at a minimum) requirements. Ability to attend an 8-week training program Excellent verbal and written communication skills Ability to follow SOP and have a strong attention to detail with proficiency in Microsoft Office programs: Word, Excel, Outlook Bloodworks is a community-supported non-profit organization; as such, from time to time, incumbents can expect to work with volunteers. Benefits and Perks: Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 - 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus* *Conditions apply
    $23.8-25.5 hourly 60d+ ago
  • Billing Specialist

    Smartcaresolutions

    Collections representative job in Hillsboro, OR

    PureMist, a Smart Care company, is a growing company based out of Hillsboro, OR and have immediate openings for service technicians in the Pacific Northwest region. We service commercial water filtration, hydration and food safety equipment. This is a great opportunity for someone who likes to work independently and enjoys a job where every day is different. RESPONSIBILITIES: Answer inbound phone calls from service techs closing out of service calls Ensure proper checklists and paperwork are attached to service tickets after work is complete Work with service managers and techs to research issues on service tickets to ensure customers are billed properly Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms Create quotes and email to customers for approval for follow-up service calls Coordinate with parts department to order necessary parts for follow-up calls Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner Assist with emergency service requests by being a part of the evening and weekend on-call rotation REQUIREMENTS: Ability to multitask in a fast-paced, ever-changing environment Strong verbal & written communication skills Must be able to have multiple interruptions per day while maintaining focus and attention to detail Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information Proficient in Microsoft (Word, Excel, & Outlook) Strong work history with excellent references Adaptable to change and good with technology Ability to retain new information and pick up on new processes and programs quickly Strong team player with a positive attitude Excellent time management skills Demonstrated ability to make sound decisions under pressure Ability to take initiative to make things happen Previous customer service experience required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.
    $34k-44k yearly est. Auto-Apply 37d ago
  • Billing Coordinator

    U.S. Physical Therapy 4.3company rating

    Collections representative job in Salem, OR

    Founded in 1977, PT Northwest is a locally owned, nationally recognized leader in physical rehabilitation with 11 clinic locations. Our team of physical, occupational, and speech therapists and athletic trainers is passionate about helping our patients restore their active lifestyles. PT Northwest is a 4-time Oregon Top Workplace. PT Northwest's vision is to be the foremost progressive and comprehensive physical rehabilitation provider. For immediate consideration, please apply online or email your resume to *********************. Job Description PT Northwest is looking for a Billing Coordinator, where you'll play a vital role in ensuring smooth financial and administrative processes across our clinics. * Answer incoming calls and assist patients with billing inquiries * Post payments and manage daily charge audits * Bill insurance claims and send patient statements * Handle accounts receivable and collection accounts * Credential therapists and maintain compliance documentation * Perform quality assurance checks on charts * Compile statistics from patient surveys and clinic performance * Train new support staff and manage independent programs * Order supplies for clinics and process insurance/patient refund Qualifications * Experience in medical billing or healthcare administration * Strong understanding of insurance claims and reimbursement processes * Excellent communication and customer service skills * Proficiency in Microsoft Office and billing software * Ability to analyze data and compile reports * Organizational skills with attention to detail * Experience training staff and managing multiple tasks independently * Familiarity with credentialing processes (preferred) Additional Information Company Perks: * Excellent benefits package, including 401k, health, dental, and generous paid time off * Multiple opportunities for professional development, specialization, and leadership * Employee discount plans * Employee Assistance Program (EAP) * Family-friendly work environment * Investment from a company that wants you to succeed and thrive The anticipated base salary range for this position is $21.00 - $23.00/ hr. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.
    $21-23 hourly Easy Apply 60d+ ago
  • Vending Route Collector

    CSC Serviceworks

    Collections representative job in Portland, OR

    The CSC ServiceWorks Story CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships. Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service. At CSC, we're in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation. Overview **Vending Route Collector** _Monday - Friday_ As a CSC **Vending Route Collector** , You will be responsible for **collecting and securing coins and currency from equipment** on an assigned route, visiting a variety of locations around town. A career as a Route Collector is great for those who crave a change of scenery, appreciate opportunities to learn through exposure to many parts of our business, and value a work environment that supports your success in your career and life. + You will be assigned a company vaulted vehicle and can leave directly from your home to start your day. + Collect coins and currency from company-owned, rented, and/or leased air vending and laundry equipment. (Note these coin bags can be up to 75lbs in weight and transported up/down stairs or to/from vaulted company vehicle) + Transport currency from machines to the vehicle vault, and from the vehicle vault to the Branch reliably, and with care. Benefits & Perks + Work Life Balance! + 75% Employer Contribution to Medical, Dental, and Vision insurance + Health Savings Account with Employer Contribution + Year-round Work & Paid Training + Company Paid Life, Short-term, and Long-term Disability Insurance + 401k with generous Company Match + Paid Time Off (PTO) & Holiday Pay + Flexible Spending & Health Savings Account + Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! + Education Reimbursement Program + Paid employee Referral program CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities. What we're looking for + Valid driver's license + Ability to pass pre-employment screening + High school diploma or equivalent. + Strong organizational skills and attention to detail. + Basic mechanical aptitude to perform minor maintenance tasks. + Customer service-oriented with excellent communication skills. + Ability to work independently and manage time effectively. + Physical stamina to lift and move heavy products and coins. + Integrity and honesty in handling cash and maintaining accurate records. CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status. CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
    $33k-42k yearly est. 2d ago
  • Collections Analyst (Temporary)

    Twist Bioscience 4.4company rating

    Collections representative job in Portland, OR

    (Tuesday, Wednesday, Friday Onsite in Wilsonville Facility) Reporting to the Global Collections Manager, the Collections Analyst will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic account and internal cross-functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will be aiding the Accounts Receivables team with key projects in obtaining customer contact information and sales tax exemption certificates. The ideal candidate will be a proven strong communicator and creative problem solver. You will be an integral part of the process of managing timely customer payments, trend analysis, root cause identifications, and the influencing of internal and external customers. What You'll Be Doing Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy Influence and hold customers accountable to payment terms; drive toward positive key performance indicators (Aging, Days to Pay, DSO) Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the account Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed Communicate risks and key account information or behavior changes to leadership and cross-functionally as appropriate Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval Prepare weekly 60+ Day past due report commentary for leadership visibility Participate in collection projects which improve collection results, DSO and delinquency Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivables Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration Participate in the fostering of teamwork and collaboration built on mutual accountability and respect. What You'll Bring to the Team Bachelor's or Associate's degree in a relevant field, or 2-3 years of proven experience in commercial collections SAP experience preferred Strong problem analysis and solving skills Strong communication skills, both written and verbal. Ability to effectively articulate and “tell the story” to all audience levels and influence others Demonstrated process improvements and innovative thinking skills Proven collection skills, negotiation skills Ability to professionally manage difficult customer communications Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets Ability to contribute to objectives & goals Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty Track record of working effectively with peers throughout the organization Drives business results through clear communication and collaboration Well-organized, extreme attention to detail and a self-directed individual Strong work ethic, unquestionable integrity
    $53k-67k yearly est. Auto-Apply 60d+ ago
  • Accounts Receivable Specialist

    Life Flight Network 4.3company rating

    Collections representative job in Wilsonville, OR

    Job Description Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground. Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise. Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight! JOB SUMMARY: The Accounts Receivable Specialist is responsible for completing follow up on patient accounts to reduce delays in reimbursement. This includes calling responsible parties, accessing insurance websites/payment portals, health care facilities, and government agencies to reach resolution. The Accounts Receivable Specialist is responsible for ensuring progress is being made and accounts are advancing through the billing cycle. The Accounts Receivable Specialist identifies when accounts require escalation and ensure proper escalation protocols are followed. This role is essential in maintaining overall quality goals for transport billing. QUALIFICATIONS: Bachelor's degree preferred, high school degree or equivalent required. May substitute direct years of experience in similar position for educational years. Minimum 3 years of claims, billing and collection experience Prior collections or medical billing experience with a basic understanding of ICD10, HCPCS, and medical terminology preferred Certified Ambulance Coder Certification, Certified Coder and/or Ambulance Billing experience preferred Excellent written and verbal communication skills and ability to communicate clearly and concisely Ability to work in fast paced environment; provide vision and the ability to execute goals and objectives with a high degree of accuracy Strong interpersonal skills and the ability to communicate at all levels of the organization and external customers; can-do attitude, willingness to ‘dig in' where needed Ability to multitask; able to prioritize tasks by levels of importance and urgency Understanding of HIPAA rules and compliance Working knowledge of Medicaid, Medicare, and Commercial Insurers' billing processes and requirements GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS: Make telephone calls to patients/hospitals/insurances/facilities/attorneys as needed to research claims or obtain claim specific information Contact insurance carriers to inquire upon the status of past due accounts Follow up on self-pay accounts, which includes, but is not limited to, contacting patients by telephone to inquire about insurance coverage or establish payment plans Maintaining established workflow to keep aging accounts at a minimum. This includes, but is not limited to, daily follow up on unpaid claims as well as follow up on accounts that have reached collections Utilize systems to locate claim specific information Ability to review provided documentation and determine appropriate actions Process the various determinations received from payors and route claims to promote progression through the billing process. This includes, but is not limited to, appeals, corrected claims, utilization review and redeterminations. ???? Benefits That Go Above and Beyond At Life Flight Network, we believe our team members deserve more than just a job - they deserve a rewarding, supported, and balanced life. That's why we offer a thoughtful benefits package that truly sets us apart: Compensation & Retirement Competitive pay 401(k) with a 100% vested employer contribution - your future grows from day one Tenure bonuses to reward your loyalty and long-term commitment Health & Wellness Comprehensive Medical, Dental, and Vision coverage Company-paid Life and AD&D Insurance Company-paid Short & Long-Term Disability Insurance for peace of mind Wellness Reimbursement Program to support your health goals Complimentary Life Flight Network Membership for you and your household Family & Lifestyle Paid Parental Leave to support growing families Adoption Assistance for those building families in new ways Bereavement Leave (including for pets) - because every family member matters Paid Volunteer Time - make a difference in the community, on us Generous Paid Time Off, starting at nearly 4 weeks annually for full-time employees Growth & Recognition Tuition and Training Reimbursement to invest in your professional development Employee Recognition Awards celebrating your impact and achievements Multilingual Stipend to honor the value of diverse communication skills Join Life Flight Network and be part of a team that takes care of those who care for others - both in and out of the workplace. All candidates are subject to drug screening and background investigation. Life Flight Network is an equal opportunity employer.
    $34k-44k yearly est. 6d ago
  • Accounts Receivable Specialist, Customer Service Operations

    Cardinal Health 4.4company rating

    Collections representative job in Salem, OR

    ** **Hours: Monday - Friday, 8:00 AM - 4:30 PM EST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $28.80 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-28.8 hourly 36d ago
  • Customer Success Representative

    Smarsh 4.6company rating

    Collections representative job in Portland, OR

    Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh. We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests. How will you contribute? * Respond to inbound customer calls in a prompt manner * Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem * Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need * Track activity in Salesforce and accurately logs outcomes of customer discussions * Process customer account or billing adjustments * Consistently meet or exceed time to resolution targets * Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. What will you bring? * 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry * Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines * Excellent communication, listening, influencing, and training skills * High-reaching, tenacious and results driven * Validated ability to work both independently and in a group environment * Excellent organization, documentation, and time management skills * Experience using Salesforce or equivalent CRM solution is a plus $27 - $34 an hour The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
    $27-34 hourly 7d ago
  • Collections Analyst (Temporary)

    Twist Bioscience Corporation 4.4company rating

    Collections representative job in Wilsonville, OR

    (Tuesday, Wednesday, Friday Onsite in Wilsonville Facility) Reporting to the Global Collections Manager, the Collections Analyst will be responsible for timely collections across a portfolio of accounts, including fostering relationships with strategic account and internal cross-functional partners. This person is a key player in collaboration to maximize revenue and cash flow, minimize bad debt exposure, while focusing on the customer experience. Additionally, you will be aiding the Accounts Receivables team with key projects in obtaining customer contact information and sales tax exemption certificates. The ideal candidate will be a proven strong communicator and creative problem solver. You will be an integral part of the process of managing timely customer payments, trend analysis, root cause identifications, and the influencing of internal and external customers. What You'll Be Doing * Monitor and review the customer aging, identifying overdue accounts and ensuring they are handled per our collection policy * Influence and hold customers accountable to payment terms; drive toward positive key performance indicators (Aging, Days to Pay, DSO) * Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs * Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns between Twist and the account * Apply critical thinking and professional judgement toward data to determine the appropriate next actions. Assess portfolio and recommend account strategies as needed * Communicate risks and key account information or behavior changes to leadership and cross-functionally as appropriate * Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval * Prepare weekly 60+ Day past due report commentary for leadership visibility * Participate in collection projects which improve collection results, DSO and delinquency * Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices * Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of the past due receivables * Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration * Participate in the fostering of teamwork and collaboration built on mutual accountability and respect. What You'll Bring to the Team * Bachelor's or Associate's degree in a relevant field, or 2-3 years of proven experience in commercial collections * SAP experience preferred * Strong problem analysis and solving skills * Strong communication skills, both written and verbal. Ability to effectively articulate and "tell the story" to all audience levels and influence others * Demonstrated process improvements and innovative thinking skills * Proven collection skills, negotiation skills * Ability to professionally manage difficult customer communications * Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets * Ability to contribute to objectives & goals * Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably * Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty * Track record of working effectively with peers throughout the organization * Drives business results through clear communication and collaboration * Well-organized, extreme attention to detail and a self-directed individual * Strong work ethic, unquestionable integrity
    $53k-67k yearly est. Auto-Apply 60d+ ago

Learn more about collections representative jobs

How much does a collections representative earn in Forest Grove, OR?

The average collections representative in Forest Grove, OR earns between $30,000 and $47,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Forest Grove, OR

$37,000
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