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  • Customer Service Representative

    Aegis Worldwide 4.2company rating

    Collections representative job in North Aurora, IL

    We are seeking a Customer Service Representative to join a tenured, collaborative organization that is actively developing its next generation of leadership. This is a hands-on, tactical role focused on order entry, customer communication, and cross-functional coordination. The position supports the Customer Service Lead and plays a key role in ensuring a smooth customer experience from order placement through delivery. Key Responsibilities Communicate with customers via phone and email to respond to inquiries, place orders, and provide order updates Accurately enter and maintain customer orders, POs, and data in order entry systems Track orders through manufacturing and delivery; proactively update customers and internal teams Partner cross-functionally with Operations, Engineering, Sales, and Shipping to resolve customer issues Escalate issues as appropriate and follow standard operating procedures Develop and maintain working knowledge of company products and services Qualifications 2-3 years of customer service or inside sales experience Candidates with ~1 year of experience will be considered if coming from a manufacturing environment Manufacturing experience preferred; open to blue-collar environments such as warehousing or logistics Strong computer skills with experience in order entry, POs, and basic production/forecast planning concepts Comfortable spending a significant portion of the day working on a computer and managing data Nice to Have Associate's or Bachelor's degree (not required) Experience handling and de-escalating frustrated customers Inside sales experience or interest in growing into an inside sales role Why This Role This is a strong long-term opportunity within a stable organization that values tenure, training, and internal growth. The right candidate will have the chance to build a challenging and rewarding career as the company continues to invest in emerging leadership. Small-company atmosphere (≈ 80 total employees; ~20 office staff) with the backing of a larger organization - meaning you'll get autonomy without bureaucracy. Leadership is focused on growth and innovation: this group is looking for “new blood” - energetic, ambitious individuals who want to build a career path, not just fill a seat. Real potential for career advancement: start in customer service - evolve into inside sales, and possibly into broader management roles as leadership retires in the next 2-5 years. If you're energized by customer interaction, order management, and the opportunity to grow into sales and beyond - and you want to help shape the future of a stable, growing manufacturing business - we want to hear from you.
    $27k-32k yearly est. 3d ago
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  • Billing Coordinator

    Intren, LLC 4.5company rating

    Collections representative job in Union, IL

    INTREN, Inc. Job Description Job Title: Billing Coordinator Reports To: Project Manager FLSA Status: Non-Exempt The primary responsibility for this position is to support billing functions and ensure billing is submitted in a timely fashion. ESSENTIAL FUNCTIONS: Familiar with all aspects of client billing, including client specific billing requirements and guidelines; communicates changes to department/billing coordinators. Provides feedback on improving Billing process internally via internal protocols and maintain current written procedures manual. Collaborates with other administrative departments, as necessary, to discuss billing guidelines and processes. Prepares bills as assigned; maintains paper and electronic organized records. Prepares all bills in accordance with established policies, procedures and timelines. Provides complete administrative support in the production and delivery of bills, including transmittal documents, PDF assembly. Communicates and follows instructions effectively from a diverse group of clients, attorneys and staff. Provides information in person, via email or by phone with courtesy and professionalism. Follows up with appropriate parties to communicate billing status. Troubleshoots and communicates issues with billing; coordinates with the Data Processing and Accounting departments. Periodically handle tasks from the Controller and Director of Support Services. Keeps Supervisor informed of the status of billing work; maintains a calendar of billing deadlines; prepares bills in advance of due dates. Performs other duties as needed. DESIRED MINIMUM QUALIFICATIONS: Requires effective oral and written communication skills, excellent interpersonal skills and strong computer literacy. Good problem-solving skills and the ability to multi-task are essential. Must be a self-starter and have the ability to organize and prioritize work. Minimum of two years billing experience in a self-starter environment required. Proficient in Microsoft Office applications, specifically Excel and Word. Excellent interpersonal skills. Self-motivated, pro-active and responsible individual able to work under minimal supervision. Good written and oral communication skills and ability to self-edit documents. Highly organized with strong attention to detail. Teamwork oriented individual. Ability to complete projects within required time frame. Ability to organize and prioritize numerous tasks and complete them under time constraints. Intren is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $39k-54k yearly est. 3d ago
  • Customer Service Representative

    Patient's Choice Medical

    Collections representative job in Rolling Meadows, IL

    Patient's Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products. We are looking for a new member of our team to support our Sales Staff out in the Field. The company was founded in 2007 in Rolling Meadows, IL and is a leader in the Durable Medical Equipment Industry. This is a full-time employment position with great benefit package. We are looking for someone that has some background and/or aptitude to learn Medicare and Medicaid Policy as it relates to the Home Medical Equipment market. This individual would support the Sales Reps in the field along with Customer Service. Responsibilities Full-time Position - comes with full Benefits Package + Incentives Aptitude to multi task and have a highly self-disciplined work ethic Must be highly organized, focused, and motivated to work in our "Rolling Meadows " office -working with our own Sales Representatives in their process of working referrals to making the delivery and helping our patients improve their mobility needs. Due to Medicare / Medicaid Policy changing frequently is critical to stay relevant. Require individual to be an excellent communicator. Activities includes phone calls to/from our patients, assist with scheduling deliveries, & support the paperwork workflow. Work in a collaborative environment where we learn and apply as a team. Qualifications and Compensation EXPERIENCE & EDUCATION Some College Preferred or Experience with Administrative Tasks COMPENSATION Salary is commensurate with experience Medical and Dental - (Full Time) 401K - Company Matching (Full Time) FSA - Flexible Spending Account (Full Time) Vacation and Holidays (Full Time) PC Gains - Profit Sharing We look forward to meeting serious candidates that have the aptitude to continue to learn. Please submit resume and references if you feel you would be a good match for this position. Best regards, Patient's Choice Management
    $29k-38k yearly est. 1d ago
  • Personal Lines Customer Service Representative

    ÁRachas Group

    Collections representative job in Bartlett, IL

    About Us Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work. Personal Lines Customer Service Representative Position Summary The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies. Responsibilities: Respond promptly and professionally to client inquiries via phone, email, and in-person. Process policy changes, endorsements, renewals, cancellations, and billing inquiries. Educate clients on policy coverage, limits, and options to ensure they have appropriate protection. Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests. Maintain accurate and up-to-date client records in the agency management system (Applied Epic). Identify opportunities to cross-sell or upsell additional personal lines products. Assist with new business quoting and application processing as needed. Ensure compliance with all regulatory requirements and internal procedures. Other duties as assigned. Qualifications: High School Diploma or equivalent required; Associate or Bachelor's Degree a plus Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment 1-2 years of experience in personal lines insurance or a customer service role Strong knowledge of personal lines insurance products and industry practices Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook) Excellent communication, interpersonal, and problem-solving skills Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Ability to pass a criminal background check as permitted by law Schedule: Monday-Friday, 8:30am-5:00pm Office Location: 852 W Bartlett Road, Bartlett, IL 60103 Benefits: Competitive Compensation Commensurate with Experience Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $29k-38k yearly est. 3d ago
  • Customer Service Representative

    Connect Search, LLC 4.1company rating

    Collections representative job in Naperville, IL

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $30k-37k yearly est. 1d ago
  • Call Center Customer Service Representative

    Bcforward 4.7company rating

    Collections representative job in Chicago, IL

    Role: Customer Service Representative Onsite Pay rate: $21 - 22/h The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Demonstrate consistent good quality and performance results. Provide consistent service that is customer focused and professional. Supporting Field Sales agents with insurance product information SKILLS • Ability to effectively communicate and build strong partnerships with newer employees. • Basic computer skills and knowledge of database software. • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. • Demonstrated attention to detail, organizational skills, and time management skills. • Ability to work a flexible schedule to meet the needs of the business and performance requirements. Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work experience in a contact center environment preferred.
    $21-22 hourly 1d ago
  • Billing & Eligibility Coordinator

    Haymarket Center 4.0company rating

    Collections representative job in Chicago, IL

    Job DescriptionDescription: The Billing and Eligibility Coordinator plays a key role in supporting the accuracy, timeliness, and efficiency of billing and authorization processes across all Haymarket Center service lines. This position bridges the work of the Client Benefits Navigators and the Revenue Cycle team to ensure client eligibility, authorizations, and billing data are complete and aligned prior to claim submission. The Coordinator ensures billing operations run smoothly across behavioral health, residential, and FQHC programs, while maintaining compliance with payer and regulatory requirements. This position requires strong attention to detail, coordination across departments, and a proactive approach to identifying and resolving billing or eligibility issues. Requirements: Education, Work Experience and Skills Required; · Associate's degree required, Bachelor's degree in Healthcare Administration, Accounting, or related field preferred. · Minimum 2 years of experience in healthcare billing, revenue cycle, or insurance verification. · Experience in behavioral health, FQHC, or Medicaid/MCO billing highly preferred. · Working knowledge of healthcare billing, insurance verification, and revenue cycle operations (Medicaid and MCO experience preferred). · Familiarity with electronic health record systems (NextGen preferred) and billing/clearinghouse platforms. · Understanding of payer authorization and eligibility requirements for behavioral health and primary care services. · Strong attention to detail, organizational skills, and ability to manage multiple tasks and deadlines. · Effective communication and collaboration skills across departments. · Ability to maintain confidentiality and exercise discretion with sensitive information. · Proficiency in Microsoft Excel and basic data tracking or reporting.
    $38k-45k yearly est. 1d ago
  • Senior Collections Specialist

    Hub Group 4.8company rating

    Collections representative job in Oak Brook, IL

    Major Responsibilities: • This role requires the ability to work well with all levels within Hub Group including collections, Account Managers, CAOs, EVPs, VPs, external customers and Payco's. • Be able to resolve all disputes, invoice problems, IT issues, pricing or fuel issues in a timely manner. • Through effective internal and external communication, this position supports on boarding new customers and new processes, company billing, documentation challenges, credit challenges and cash application goals while providing stellar customer service. • Be responsible for a portfolio of $5 Million to $40 Million of customer AR at one time. • This individual must be diligent, organized, strategic, and analytical. They need to able to analyze data through spreadsheets in Exel using formulas, V-Lookups and pivot tables that data to provide solutions based on the findings. • Position requires the ability to motivate internal customers and external customers to complete the necessary tasks for Hub Group to collect funds that are owed. • The Senior Collection Specialist must provide recommendations to correct issues and guidance of next steps, which will require understanding the scope of the issue and the stakeholders. • Time management and organization is key to the success of this role as is a clear understanding of daily goals and the ability to prioritize. • Ability to learn and to work in different operating systems simultaneously. • Verify payment status of outstanding invoices, summarize and share results and provide next steps and actions that are needed. Document interactions with customers, internal teams and Payco's but providing the issues, actions, owners and dates. • Make collection calls and recommend actions for slow/poor paying customers. • Prepare and maintain demand letters as well as work with legal to provide needed documentation. • Resend invoices and customer statements as required. Human Resources 062023 Page 2 • Review daily cash application report for discrepancies and need for remittance advices. • A senior is expected to mentor the collection staff, be an expert trainer on Paycos and be the go-to when manager is out. • Maintain their portfolio in good order and current. • Duties, responsibilities and activities may be assigned or changed from time to time. Minimum Qualifications: • Five years of collections experience is preferred • Experience in the transportation industry is preferred • Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel • Must be able to multi-task and work in a fast-paced environment • Proficiency with software programs such as MS products • Proficiency in Excel a must, as well as data entry skills are required • Must be a team player with high energy and strong organizational and problem solving skills • Must be able to work with minimal supervision and focus on goals of the department Salary: $25.00/hr- $29.00/hr This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays
    $29 hourly Auto-Apply 7d ago
  • Dental Billing Coordinator

    Arch Dental

    Collections representative job in Deerfield, IL

    Job Description MeTa Endodontics, a Deerfield-based practice, takes pride in delivering exceptional dental care within a welcoming and sustainable office environment. They are seeking a Dental Billing Coordinator to support smooth front office operations, including handling insurance claims, patient billing, and assisting with care coordination as needed. This role is ideal for a detail-oriented, organized professional who is passionate about helping patients navigate their treatment and financial options. MeTa Endodontics values professionalism, teamwork, and a patient-centered approach, providing a supportive environment where staff can grow and thrive. The Coordinator will collaborate with front desk and clinical teams to enhance efficiency and the overall patient experience. Benefits for the Dental Billing Coordinator: Paid Time Off Paid Holidays 1 Hour Lunch Period Schedule for the Dental Billing Coordinator: Monday - Friday: 8:30 AM - 4:30 PM *End time may vary slightly depending on patient flow or end-of-day responsibilities. Responsibilities and Requirements of the Dental Billing Coordinator: Minimum of 3 years of experience in dental billing or front office operations Verify dental insurance benefits, answer patient questions regarding claims, and assist with claim follow-ups Handle billing tasks, including processing mailed payments, past-due balances, deposits, and payments due at time of service Send electronic claims and follow up as needed Complete end-of-day processes, including balancing and posting transactions Assist in coordinating patient care, reviewing treatment plans, and explaining recommended care and financial expectations Participate in morning huddles, reviewing daily production and schedule overview Maintain a clean, organized waiting area and support the team with general office upkeep
    $36k-51k yearly est. 8d ago
  • Billing Coordinator

    Sinars Slowikowski

    Collections representative job in Chicago, IL

    The Billing Coordinator is responsible for ensuring the accurate and timely preparation, submission, and tracking of client invoices in accordance with firm and client billing guidelines. This position requires strong attention to detail, precision in data management, and the ability to coordinate multiple billing processes efficiently. The ideal candidate possesses excellent organizational and communication skills, thrives in a fast-paced environment, and can work independently while providing strong support to the billing and accounting team. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Create and maintain billable client and matter records in accordance with specific billing guidelines. Organize and enter attorney travel expenses and client costs into the billing system. Match and reconcile expenses to ensure billing accuracy. Generate, review, and distribute billing drafts/pre-bills. Apply edits and revisions provided by bill reviewers in a timely manner. Prepare invoices and organize mailings to clients and insurance companies. Assist with the preparation of weekly and monthly billing reports. Provide administrative support to the billing and accounting team and assist with special projects as needed. Additional duties may be assigned to support firm operations. E-Billing Responsibilities: • Set up e-billing matters within client billing systems, including mapping matters and obtaining timekeeper/rate approvals. • Edit LEDES invoice formats as necessary (e.g., case or claim numbers). • Submit invoices accurately and in a timely manner, ensuring compliance with client requirements. • Verify invoice acceptance and monitor rejections or adjustments. • Provide regular updates to the Billing Manager regarding invoice rejections, appeals, and status tracking. Competencies: • Strong organizational skills and attention to detail. • Excellent time management and ability to prioritize efficiently. • Clear and professional written and verbal communication. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). • Ability to work independently and collaboratively in a fast-paced environment. • Solutions-oriented and able to adapt to change effectively. Required Education and Experience: • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. • 0 - 3 years of previous law firm experience strongly preferred; legal billing experience highly desirable. • Advanced proficiency in Microsoft Office Suite, particularly Excel. • Ability to manage multiple tasks while meeting daily, weekly, and monthly deadlines. • Strong organizational, written, and oral communication skills. • Ability to maintain focus in a fast-paced environment and adapt to changing priorities. • Detail-oriented, self-motivated, and capable of working independently with minimal supervision. • Commitment to delivering exceptional client service and supporting the department effectively. Compensation and Benefits Overview: $57,000-$65,000 (DOE) The pay offered for this role may vary based on factors such as job-related knowledge, skills, and experience. Eligible employees may also receive bonus opportunities and other forms of compensation, contributing to a comprehensive total rewards package. Benefits offerings may differ based on location. In addition to monetary compensation, employees are provided with a robust selection of benefits, including: Comprehensive medical insurance plans (PPO, PPO HSA (with an HSA contribution up to $2000), and HMO provided by BCBSIL) Dental insurance plans (PPO and HMO provided by Guardian) Vision insurance plan (PPO provided by EyeMed) Access to a retirement savings plan (We match 100% of the first 3% of salary deferral plus 50% of the next 2% of salary deferral) Paid time off (PTO) Parental leave Commuter benefits Short-term and long-term disability coverage Accidental death coverage Other leave programs Eligibility Requirements: Participation in certain compensation programs and benefits is subject to specific eligibility criteria, which will be communicated during the hiring process. Our firm is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Military status, or Veteran status. Salary Description $57,000-$75,000
    $57k-75k yearly 60d+ ago
  • Billing Coordinator, Legal, On-site

    Swanson, Martin and Bell

    Collections representative job in Chicago, IL

    Job Description Swanson Martin & Bell, LLP is looking for a Billing Coordinator to ensure the company tracks and collects debts consistently and correctly. This position is key to safeguarding our revenues. Billing coordinators are equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference in client relationships. The ideal candidate is energetic, detail-oriented, and able to work independently, as well as collaborate in a team environment. Responsibilities include but are not limited to, solely coordinating the billing process, drafting bills, editing time entries, and finalizing bills that include e-billing. Required Experience & Skills: Minimum of 3 years of legal billing, including e-billing. Multi-payor experience is a plus. Attention to detail is a must, including verbal and written communication. Must possess organizational and time management skills. A high degree of proficiency in Microsoft Word, Outlook, and Excel. Works well independently and/or with a team to assist attorneys. Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, Metra reimbursement, life insurance, vacation and sick time, and holiday pay, and 401(k). Compensation: $65-70k, DOE
    $65k-70k yearly 2d ago
  • Collections Specialist (Revenue Cycle)

    Philips Healthcare 4.7company rating

    Collections representative job in Chicago, IL

    Job TitleCollections Specialist (Revenue Cycle) Job Description Your role: Working with various commercial insurnace payers to resolve claims and denials. Escalating payor issue trends for leaderships consideration along with possible solutions. Providing daily follow-up on insurance correspondence to ensure claim payments are made in a timely manner. Developing and maintaining updates for any problematic payers and assisting in identifying, evaluating and developing systems /procedures to address issues. Determining patient eligibility along with basic benefit verification (qualifying diagnoses, prior testing and authorization requirements) and reading eligibility of benefits, to determine claim processing by insurance carriers. You're the right fit if: You've acquired 2+ years of experience in Revenue Cycle Management, specifically within Collections or Reimbursement Services. Your skills include: Experience with denial management, claim follow up, overturning denials and identifying payer issue trends. Knowledge of insurnace payers, including Medicare, Medicaid, Blue Cross Blue Shield and commercial plans. You have the ability to navigate through various systems to pull information. Experience with Soarian is a plus. You have a high school diploma or GED (required). You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You're a strong verbal communicator with both internal/external partners How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Malvern, PA and Chicago, IL is $23.00 to $37.00 hourly. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA or Chicago, IL. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
    $23-37 hourly Auto-Apply 16d ago
  • Collections Specialist

    Parts Town 3.4company rating

    Collections representative job in Addison, IL

    at Parts Town What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks Parts Town Pride - check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at a Glance The Collections Specialist (Internally known as Revenue Retriever) works closely with a portfolio of our valued customers to ensure payments are made within payment terms and to follow up with customers when payments are past due. The role also requires ability to take payments from customers, complete account reconciliations, do account research and the ability to establish strong relationships with customers. A passion for delighting both internal and external customers are crucial to the success of this role. A Typical Day Engage with our valued customers through phone calls and emails to collect on payments owed. Work closely with team members to create ways to bring in cash and future revenues. Perform account reconciliations as needed to ensure Parts Town and customer accounting records are aligned. Solve problems quickly and create resolutions that collect cash from revenue on a regular basis. To Land This Opportunity You are self-motivated and customer centric. You display exceptional conflict resolution skills. You enjoy talking on the phone to customers and making sure they are always taken care of. You have 2-5 years of collections experience. You have amazing MS Office skills. You pay close attention to detail, as far as you're concerned anything worth doing should be done right. You have fantastic communication skills & you're proficient in English (verbal and written) You have experience with SAP or other ERP software, if not, no problem! About Your Future Team We're glad to be here and it shows. While we keep things chill with a casual dress code and friendly way of doing things, we take the success of our team seriously, making sure to recognize every win. Whether it's a potluck or an impromptu trivia game we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, cars, video games, animals or gardening we can't wait to get to know you! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,632.36-$58,380.61 ($20.98-$28.07 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status
    $43.6k-58.4k yearly Auto-Apply 60d+ ago
  • Resume Collector - Leadership

    Chicago Collegiate Charter School 4.1company rating

    Collections representative job in Chicago, IL

    If you would like to submit your resume to express interest in future leadership roles, e.g., assistant principal, dean of students, or restorative justice coordinator, that may open at our school, please select "Apply Now." A member of our hiring team will reach out in the future if any roles fit your skillset or may be of interest to you.
    $34k-40k yearly est. 60d+ ago
  • Collections Specialist (Accounts Receivable)

    Kehe Food Distributors 4.6company rating

    Collections representative job in Naperville, IL

    Why Work for KeHE? * Full-time * Pay Range: $15.72/Hr. - $26.50/Hr. * Shift Days: , Shift Time: * Benefits after 30 days * Health/Rx * Dental * Vision * Flexible and health spending accounts (FSA/HSA) * Supplemental life insurance * 401(k) * Paid time off * Paid sick time * Short term & long term disability coverage (STD/LTD) * Employee stock ownership (ESOP) * Holiday pay for company designated holidays Overview Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! Primary Responsibilities The Collections Specialist monitors the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis. They accomplish monthly team productivity goals and currency objectives. As with all positions at KeHE, we expect all actions will be consistent with KeHE's Mission, Vision and Values. Essential Functions DUTIES, TASKS AND RESPONSIBILITIES: * Monitor and maintain a portfolio of accounts, including but not limited to resolution process development, account adjustments, and credit risk analysis. * Establish or maintain account reconciliations using an analytical approach and present effectively. * Work directly with customers regarding delinquent payments, investigate discrepancies, and negotiate repayment. * Provide professional service regarding sensitive issues, effectively answering questions and resolving both internal and external customer concerns. * Make recommendations and escalate issues with customer accounts to Accounting and Sales Management with timely follow-ups. * Accomplish monthly team productivity goals and currency objectives. * Other duties and projects as assigned. Minimum Requirements, Qualifications, Additional Skills, Aptitude SKILLS, KNOWLEDGE AND ABILITIES: * Intermediate to Advanced Microsoft Excel skills required for VLOOKUPS along with various formulas, sorting, filtering, conditional formatting, and pivot tables. * Ability to coordinate and prioritize a high volume of work and meet pressing time requirements. * Requires broad conceptual judgment, initiative, and ability to deal with complex A/R aging. * Must perform all functions in a self-driven manner with a positive and customer service focused attitude. * Ability to interact with a diverse group of individuals and contribute to a collaborative work environment. * Knowledge of collection procedures, policies and standards are essential. * Knowledge of General Accounting Principles and the ability to analyze and interpret financial data. * Ability to communicate effectively both verbally and written. EDUCATION AND EXPERIENCE: * High school diploma or general education degree (GED) required. * Bachelor's degree in finance, accounting, or other business-related fields preferred. * At least 1 year of experience in accounts receivable/accounts payable required. * Experience with customer service, transportation systems, proof of delivery, shortages, damages and deduction resolution a plus. Requisition ID 2025-26121 Equal Employer Opportunity Statement KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.
    $15.7-26.5 hourly Auto-Apply 60d+ ago
  • Collections Specialist

    The Dolins Group

    Collections representative job in Northbrook, IL

    Job DescriptionSalary: 25.00 - 30.00 per hour Does working in a busy, fast paced environment appeal to you? The Dolins Group is a high energy, rapidly expanding CPA firm based in Northbrook. Were searching for a detail-oriented, personable professional with a passion for numbers and client service to join our internal accounting team. As a Collections Specialist youll play a critical role in ensuring timely and accurate payment processing, maintaining strong client relationships, and improving collection performance. Your work will help keep our financial operations efficient and our clients satisfied. The selected individual will support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts, communicating discrepancies, identifying slow-paying clients, and recommend clients to collections and assist in streamlining the accounts receivable process by identifying areas for performance improvement. Responsibilities: Maintain accurate records of all incoming payments. Contact clients via email and phone to resolve outstanding invoices. Drive collection performance goals and reduce bad debt. Collaborate with accounts payable and internal accounting staff to ensure financial accuracy. Investigate and resolve payment discrepancies and irregularities. Keep accounts receivable aging current; apply credits and collections, clear differences. Record daily A/R transactions (credit card, ACH, and check payments) in accounting software. Identify opportunities to streamline A/R processes and improve efficiency. Required skills and qualifications Prior experience in collections and accounts receivable. Strong mathematical and analytical skills. Excellent client service and telephone communication skills. Understanding of basic bookkeeping principles. Exceptional time management and attention to detail. Proficiency with QuickBooks is a plus. Experience driving process improvements. Ability to thrive in a fast-paced, dynamic environment. Professionalism, maturity, and discretion. We offer an outstanding compensation and benefits package. If youre ready to make an impact and grow with us, apply today!
    $30k-40k yearly est. 30d ago
  • Pathology Collector

    Healius Ltd.

    Collections representative job in Griffith, IN

    Role type: Permanent, Part time. Must be available to work weekends. Why You Will Be Excited About This Role At Laverty Pathology (a part of Healius), we all have one thing in common, we are passionate about making a difference to the health of Australians. As a Pathology Collector, you will be at the forefront of this. You will be the friendly face behind the first hello, the warm welcome that will create a lasting impression, and the caring assurance to let our customers know that they are in good hands. You will be able to do what you do best - provide quality patient care - with the support and resources provided, whilst also building strong connections and being integral to the local communities you work in. You will be a part of something pretty special as you join our network of passionate pathology collectors and our mission to be the best pathology provider in Australia. About Us Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions. Why You Will Like Working Here There are some exciting things happening at Laverty Pathology and the wider Healius business as we transform the way we work. As a Pathology Collector, we offer a range of different roles to work around you - full time, part time and casual, available across local clinics, meaning a short commute to work and more time spent with your loved ones. You will be supported and given the resources to thrive in your job, this means regular check ins from your manager and ongoing support. You will be recognised for your contribution & the impact you make to the lives of our customers with our Reward & Recognition program, and milestones will be celebrated, (many of our collectors have worked with us for 5+, 10+ and even 20+ years!). Looking to grow your career? We have clear career progression paths that include advancement to business managerial roles across broader areas, including ongoing education and support to attain this. What You Will Be Doing As a Pathology Collector (Phlebotomist), you will be collecting blood & coordinating specimen samples from patients, using your empathy and drive to deliver great customer service and quality healthcare. Your key responsibilities will include: * Collecting samples (blood and non-blood) with care and attention * Keeping meticulous records for every patient and sample * Delivering documentation within strict turnaround times * Preparing and packaging specimens for transport and testing * Liaising with a range of different people including customers, clinic staff and couriers What Type of Person Will Be Successful To be successful in this role, you will be an experienced Pathology Collector, or will have gained a Cert III and looking to embark on your Pathology Collection career! You could also be a Registered Nurse looking to swap the weekend & overnight work for regular daytime shifts. No experience in Pathology Collection but have a customer service focus & a background in healthcare? We can support you to grow a rewarding career as a Pathology Collector by providing you with fully paid training and mentoring. Bring the right attitude and interest and we will bring the rest. These are the type of attributes & skills you would possess: * A demonstrated experience and knowledge in Phlebotomy/ Certificate III in Pathology Collection or a healthcare background * Excellent customer service and communication skills, with a high level of empathy * You are organised, with strong time management and attention to detail * You are able to work autonomously, sometimes working independently in a solo clinic * You hold a valid Driver's license and have flexibility to travel to multiple clinics * You hold a working with Children's Check or be willing to obtain one * You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful. Vaccination Requirements * Vaccine preventable disease evidence such as Hepatitis B is a requirement of this role * Other vaccinations based on location may be required / setting . Benefits, Perks and Wellbeing As part of working for Healius, you will have access to a range of benefits & perks including: * Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays). * Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate. * Corporate health insurance discounts, banking benefits and novated leasing salary packaging. * Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform. * Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members. Our Commitment to Diversity And Inclusion Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity. Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply. How To Apply Please click the 'Apply Now' button to complete the pre-screening questions and submit your application. If you would like further details please email *******************.au. See more of our jobs at ********************** and follow us on LinkedIn. Healius is committed to responding to every applicant.
    $29k-39k yearly est. Easy Apply 3d ago
  • Experienced Collectors

    Atlas Contacat Center Staffing & Consulting

    Collections representative job in Addison, IL

    Nationwide finance company located in North Dallas seeks experienced collectors. Must have extensive experience in collecting monthly payments from consumers on delinquent accounts. This position requires some PM availability. Making outbound calls to and receiving inbound calls from customers on delinquent accounts Negotiating Payments Skip Tracing to locate consumer information Maintaining performance results (daily, weekly & monthly) Following documented procedures Working knowledge of MS Office and Databases Requirements 3 Years collections experience Skiptrace experience Call center experience Experience with auto,loans,mortgage, 3rd party Experience with TLO or Lexisnexis a plus Pass background check Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"10051230","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"76"},{"field Label":"Client Name","uitype":4,"value":"FCC FINANCE COMPANY"},{"field Label":"Account Manager","uitype":8,"value":"LaLumia Nena"},{"field Label":"Assigned Recruiter(s)","uitype":80,"value":"LaLumia Nena"},{"field Label":"Target Date","uitype":24,"value":"04\/16\/2021"},{"field Label":"Job Opening Status","uitype":2,"value":"In\-progress"},{"field Label":"Country","uitype":2,"value":"United States"},{"field Label":"Industry","uitype":2,"value":"Financial Services"},{"field Label":"Created By","uitype":20,"value":"LaLumia Nena"},{"field Label":"Salary","uitype":1,"value":"$18.00 $20.00"},{"field Label":"Number of Positions","uitype":32,"value":"1"},{"field Label":"Work Experience","uitype":2,"value":"3\-4years"},{"field Label":"City","uitype":1,"value":"Addison"},{"field Label":"State\/Province","uitype":1,"value":"TX"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"75001"}],"header Name":"Experienced Collectors","widget Id":"165848000000122217","is JobBoard":"false","user Id":"165848000000028001","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"165848000001346024","FontSize":"12","google IndexUrl":"https:\/\/atlasteams.zohorecruit.com\/recruit\/ViewJob.na?digest=rHMKUVnFGet4xiHfSJfVRimsdAYZ6a1pZ4r.FCI2Yfg\-&embedsource=Google","location":"Addison","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $31k-41k yearly est. 60d+ ago
  • Collections Specialist

    Evergreen Bank Group 3.1company rating

    Collections representative job in Hinsdale, IL

    Job Title: Collections Specialist Department: Early-Stage Collections Reports To: Collections Team Lead, Officer FLSA Status: Non-Exempt (Hourly) Essential Duties and Responsibilities include the following. Other duties may be assigned. Locate and notify customers of delinquent accounts (early stage, 11-34 days) by telephone or email to solicit payment on motorsport loans. Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts). Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies). Answer incoming calls. Answer customer questions, take payments and service current accounts. Perform office duties such as coordinating correspondence, answering emails and creating internal reports. Ensure operational integrity through compliance with all policies, procedures and regulations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. One to three years of collections experience, auto or motorsports collections preferred, with demonstrated oral/written communication, negotiation and active listening skills. Strong attention to detail while also maintaining accuracy and speed in fast paced office environment. Basic knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques. Ability to maintain strict confidentiality. Ability to remain calm and professional in stressful situations. Willing to work flexible schedule, weekends and overtime as necessary to meet business needs. Bilingual (English & Spanish) preferred Computer Skills Proficient in Microsoft Word, Excel, and Outlook. General working knowledge of internet-based applications or Jack Henry SilverLake desired. Supervisory Responsibilities This position has no supervisory duties. Equal Opportunity Employer Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability. Federal Deposit Insurance Corporation Evergreen Bank Group is Member FDIC
    $33k-38k yearly est. Auto-Apply 60d+ ago
  • Billing Coordinator, Legal, On-site

    Swanson Martin and Bell LLP

    Collections representative job in Chicago, IL

    Swanson Martin & Bell, LLP is looking for a Billing Coordinator to ensure the company tracks and collects debts consistently and correctly. This position is key to safeguarding our revenues. Billing coordinators are equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference in client relationships. The ideal candidate is energetic, detail-oriented, and able to work independently, as well as collaborate in a team environment. Responsibilities include but are not limited to, solely coordinating the billing process, drafting bills, editing time entries, and finalizing bills that include e-billing. Required Experience & Skills: Minimum of 3 years of legal billing, including e-billing. Multi-payor experience is a plus. Attention to detail is a must, including verbal and written communication. Must possess organizational and time management skills. A high degree of proficiency in Microsoft Word, Outlook, and Excel. Works well independently and/or with a team to assist attorneys. Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, Metra reimbursement, life insurance, vacation and sick time, and holiday pay, and 401(k). Compensation: $65-70k, DOE Swanson Martin & Bell, LLP is looking for a Billing Coordinator to ensure the company tracks and collects debts consistently and correctly. This position is key to safeguarding our revenues. Billing coordinators are equipped with knowledge of billing procedures and great attention to detail. Their analytical ability is a valuable asset, while their communication skills can make a difference in client relationships. The ideal candidate is energetic, detail-oriented, and able to work independently, as well as collaborate in a team environment. Responsibilities include but are not limited to, solely coordinating the billing process, drafting bills, editing time entries, and finalizing bills that include e-billing. Required Experience & Skills: Minimum of 3 years of legal billing, including e-billing. Multi-payor experience is a plus. Attention to detail is a must, including verbal and written communication. Must possess organizational and time management skills. A high degree of proficiency in Microsoft Word, Outlook, and Excel. Works well independently and/or with a team to assist attorneys. Swanson Martin & Bell, LLP offers an excellent benefits package, including medical, dental, vision, Metra reimbursement, life insurance, vacation and sick time, and holiday pay, and 401(k). Compensation: $65-70k, DOE
    $65k-70k yearly 60d+ ago

Learn more about collections representative jobs

How much does a collections representative earn in Glenview, IL?

The average collections representative in Glenview, IL earns between $24,000 and $39,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Glenview, IL

$31,000
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