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Collections representative jobs in Lakeland, FL

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  • Bilingual Medicaid Customer Service Representative

    Leeds Professional Resources 4.3company rating

    Collections representative job in Tampa, FL

    FLSA STATUS: Not-Exempt About Leeds Resources: At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process. We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis. About our Client Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need. The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment. Job Qualifications: Bilingual in English and Spanish Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience Successful completion of applicable background screening required
    $20k-29k yearly est. 2d ago
  • Customer Service Representative

    Leviat In North America

    Collections representative job in Riverview, FL

    Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. The company employs nearly 3,000 diverse, talented employees at 60 locations globally. Leviat's engineered products and innovative construction solutions are used in a variety of market segments from residential, non-residential and infrastructure, enabling users to build better, stronger, safer, and faster. We stand together to REINVENT THE WAY OUR WORLD IS BUILT. Job Summary Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner. This is primarily an inbound position where you are working with customers to process orders, resolve issues, billing and supporting the outside sales reps etc. Ideally, we would like to find someone that is familiar with construction and/or industrial manufacturing business but are willing to train someone that has the right attitude. Job Location This role will work from our Riverview, FL facility. Job Responsibilities Answers incoming customer telephone calls in a courteous and professional manner Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner Receives, records, and routes customer orders/changes in appropriate manner Answers customer inquiries and provides appropriate technical and/or product-related information Researches and resolves customer complaints and/or billing issues Contacts customers when necessary to follow-up on customer issues or orders/quotes Obtains customer feedback information Effectively communicates customer issues and concerns to all applicable internal staff members Documents all contacts, actions, and responses in customer database Route qualified opportunities to the appropriate sales executives for further development and closure. Organizes and maintains file system: files correspondence and other records Maintains working knowledge of products and/or services Prepares reports and correspondence as needed Performs other duties as assigned by supervisor Job Requirements Previous experience in outbound call center, insides sales, or related sales/customer service type role is a plus Excellent customer service skills Continuous operation of computer and telephone to answer customer inquiries Excellent verbal and written communication skills Proficient on [Microsoft Word and Excel] Commitment to excellence and high standards Strong organizational skills; able to manage priorities and workflow Ability to work independently and as a member of various teams and committees Ability to understand and follow written and verbal instructions Acute attention to detail Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Ability to perform diversified clerical functions and basic accounting procedures. Ability to effectively communicate with people at all levels and from various backgrounds. Bilingual skills a plus. ERP - AX a plus Transportation System - Lima a plus What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Leviat, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
    $24k-32k yearly est. 3d ago
  • Account Representative

    Opus Business Consulting

    Collections representative job in Kissimmee, FL

    Opus Business Consulting is expanding and looking to hire a Customer Representative to assist our sales team! Our company has a longstanding reputation in the area helping customers and helping our employees reach their goals. Our focus is on coaching and developing our team in high level communication and negotiation skills. Opus Business Consulting is a sales and marketing firm hired by nationwide corporations to mediate between clients' professional services and their account holders. Opus works to acquire and retain business clients to increase market share. As the company continues to grow and add more responsibilities, more and more management roles need to be filled. We are hiring individuals to be trained in all company areas to prepare for the expansion and the upcoming management roles. Our comprehensive training program will equip you with the skills and knowledge you need to succeed. It will begin with client acquisition, retention, and sales negotiation and expand to public speaking, human resources, marketing management, finance management, and leadership training. At Opus Business Consulting, we believe in recognizing and rewarding performance, not seniority. As a Sales Representative, you will start at the same level as your peers. However, your career progression will be based on your performance within the company rather than your resume. We value what you can do for us in the present and future, not just what you have done in the past. This approach ensures that your hard work and dedication are recognized and rewarded. Responsibilities for our Sales Representative: Customer Acquisition Account Retention Sales Negotiation One-on-one presentations Benefits for a Sales Representative: Competitive Pay Uncapped Commissions In House Training No Seniority Unlimited Growth Rapid Advancements Based on Performance, not credentials Performance Bonuses Daily and Weekly Performance Reviews one-on-one with the Manager Requirements of a Sales Representative: Because we have an excellent training program, we don't require experience. What we want most in a candidate is a positive attitude, an entrepreneurial spirit, and a willingness to learn and grow personally and professionally. While a four-year degree is preferred, we also consider candidates who are in the process of completing their degree. Qualifications Bachelor's degree in a related field Proven experience in account management and sales Strong leadership and communication skills Ability to negotiate effectively Experience in business development and B2B sales Familiarity with marketing strategies Proficiency in Salesforce or similar CRM systems Technical sales experience is a plus Strong analytical skills Comfortable with warm calling Public speaking experience would be beneficial
    $28k-43k yearly est. 60d+ ago
  • Customer Service - Part-Time

    Rbglobal

    Collections representative job in Davenport, FL

    We're looking for a Part-time Customer Service Representative, is Davenport, FL , and is considered a fully on-site role. Responsibilities • Process Bidder Payments • Contact successful bidders to advise payments, appointment booking, and pickup process. • Track interactions relating to customer requests and proactively reports areas of customer concerns. • Ensure confidentiality while dealing with bidders and consignors. • Provide customers with information about upcoming auctions and auxiliary services. • Ensure that superior customer service is delivered at all times to all customers. • Provide additional administrative support as needed Qualifications • Previous in person customer service work experience. • Experience using computers, and the ability to learn new technology/software. • Excellent keyboarding skills. • A commitment to providing fantastic customer service. • Able to work well with others and maintain a positive attitude in high-pressure situations. • A friendly, outgoing, patient personality. • You thrive working as part of team, pitching in wherever you're needed most. • You don't mind working hard, and you like to have fun
    $22k-28k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Banko Overhead Doors LLC

    Collections representative job in Tampa, FL

    Banko Overhead Doors is searching for a friendly and highly analytical and sales success driven Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department management and lead roles. A top-notch Customer Success Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction. Customer Success Specialist Responsibilities: Promptly responding to customer queries via email, phone and in-person channels. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, empathetic, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarizing yourself with new products and services as they are introduced. Attending meetings as required. Providing training to new customer service agents. Respecting client confidentiality at all times. Customer Success Specialist Requirements: High school diploma or GED. Bachelors degree in business, communications, or a related field may be advantageous. Practical experience with help desktop software (i.e. Microsoft Suite), and CRM software. Previous experience in a customer service role is preferred. The ability to respond appropriately under pressure. Sound judgment and excellent problem-solving skills. The ability to speak a second language may be advantageous. A positive attitude and the ability to build relationships with clients. The flexibility to work irregular hours, when required. (specific role hours 10am-7pm) Superb written and verbal communication skills. It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities. {Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. } Compensation details: 21-22 Hourly Wage PI35109138ea1a-31181-38847255
    $24k-32k yearly est. 8d ago
  • Residential Curbside Collection Specialist

    Polk County 4.3company rating

    Collections representative job in Winter Haven, FL

    (Solid Waste) Pay Range: $23.49/hr. - $34.06/hr. $1000.00 Sign on Bonus available. ** Internal candidates should apply via Polk One- Me Section ** Employee Benefits Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic Must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below: MAJOR FUNCTIONS Residential Drivers operate heavy-duty trucks and are responsible for the collection of residential household waste or recyclable material. Driver will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity. Driver safely maneuvers vehicles in residential environments. Navigates high traffic and congested roadways, driveways, alleyways, and lots. ILLUSTRATIVE DUTIES To perform this job successfully, an individual must be able to perform the following tasks. Operates collection vehicle in accordance with Polk County Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state, and federal laws. May operate Heavy Equipment such as front-end loader, roll-off, haul truck, water truck, roller, and forklift. Performs pre- and post-trip inspections of assigned vehicle and documents checks utilizing the standard VCR (Vehicle Condition Report). Operate heavy-duty truck and collect residential household waste and/or recyclable material. Immediately reports all unsafe situations or service-related issues to Waste & Recycling Shop Supervisor. Attends and participates in all scheduled training programs, briefings, and meetings as required and/or directed by Management. Works closely with Data Analyst to improve route efficiencies and identify best practices. Notifies Management of any incidents, accidents, injures, or property damage. Notifies Management of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards. Communicates customer requests to Customer Service and the Data Analyst. Completely collects all receptacles and leaves the customer's location clean and free of debris/litter. Follows route assignments as directed and completes end of day documentation and check out process. Lead team members to assist with the collection of residential household waste and/or recyclable material. Maintain & support team initiatives through effective leadership. Performs all duties as scheduled by Management and assisting other drivers as directed to meet customer needs. Operates required technology for reporting of “improper set out”, “Bulk”, “Yard Waste”, “Cart Repair/Replace”, or other GPS and Routing feature(s). KNOWLEDGE, ABILITIES AND SKILLS Proficiency in the operation of heavy equipment and understanding of facility operations; Demonstrable skills and knowledge to ensure safe and efficient operations at the facility. Physical, developmental, and mental ability to perform assigned job tasks, work efforts, responsibilities, and duties. Knowledge of the operation, maintenance, and use of assigned equipment. Advanced knowledge of landfill, recycling centers and/or transfer station operations and master construction concepts. Ability to follow plans of construction and maintenance of access/haul roads. Ability to work flexible hours and days, under various weather and environmental conditions, to ensure safe and efficient operations of the facility. Ability to adhere to work schedule and follow through on challenges as they arise. Ability to adhere to county policies and rules set forth; Ability to be a leader in promoting the facility's safety standards and not take inappropriate risks. Demonstrate knowledge retention as it relates to Federal/State/County laws, ordinances, and permit regulations. Ability to follow through on all assignments and tasks. Ability to adhere to work schedule and follows through on challenges as they arise. Ability and skills to display a feeling of pride in work and achieve all goals. Ability to demonstrate equipment uptime optimization through general troubleshooting of potential maintenance failures during the performance of operation. Ability to assist in preventative maintenance and minor repairs of assigned equipment. Outstanding customer services skills to meet and exceed the division and customers' expectations, acting in a professional, courteous, and cooperative manner toward customers and co-workers. Demonstrate continuous effort to improve operations, decrease turnaround/cycle times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. MINIMUM QUALIFICATIONS Must hold a valid CDL A or B Commercial Florida Driver's License with an air-brake endorsement at the time of employment. 5 years' experience in Residential Curbside Waste Collection (ASL or REL). SPECIAL REQUIREMENTS Must have and maintain a home telephone or immediate access to communication to and from workplace at time of employment. 10 years' experience in residential curbside collection, to include adherence landfill and transfer station policies and procedures. SPECIAL PREFERENCES This position shall be required to report for work as directed when a declaration of emergency has been declared in Polk County.
    $23.5-34.1 hourly Auto-Apply 51d ago
  • Cookie Baker and Customer Service

    Crumbl Cookies

    Collections representative job in Pinellas Park, FL

    Come make cookies every day and be a part of a fun, fast growing company! Our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. Good customer service is essential! We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus!
    $22k-28k yearly est. 60d+ ago
  • Collections Specialist

    Mid Florida Finance 4.1company rating

    Collections representative job in Lakeland, FL

    Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships. $500.00 monthly training bonus potential for the first 60 days. You can earn up to $3000.00 monthly bonus. Responsibilities: Provide excellent customer service while meeting collection goals Manage a daily call queue. Takes payments and assists management with requests for due date/deferments. Light skip tracing on accounts Identifies and recommends accounts for repossession. Performs other essential functions as assigned. Minimum qualifications: Strong negotiation skills with proven ability to effectively handle difficult customers. Ability to work in a fast-paced environment. Able to adapt to change. Problem Solving Drive for Results Basic computer skills with the ability to type 30 wpm Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred) Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required) Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Mid Finance Florida is an equal opportunity employer and a drug free work environment.
    $40k-44k yearly est. Auto-Apply 60d+ ago
  • Consumer Collector

    Resident Interface

    Collections representative job in Tampa, FL

    About UsAt Resident Interface, we're transforming the financial landscape of property management by simplifying delinquent rent recovery with a thoughtful, compliant, and community-focused approach. With 30+ years of industry expertise, we help property managers recover delinquent rent-from current to former residents-while protecting relationships, preserving reputation, and improving the bottom line. Our solutions streamline recovery and safeguard communities every step of the way.We are seeking a Consumer Collector who is bilingual in Spanish to join our team! The RoleOur third party collections entity Hunter Warfield is seeking motivated individuals to join our Consumer Collections team. In this role, you will be responsible for resolving outstanding past due balances on behalf of our clients through outbound and inbound phone communication. You will manage a portfolio of accounts, maintain contact and collection productivity, and ensure compliance with company and legal guidelines. 💥 No prior collections experience is required - just drive, professionalism, and a willingness to learn!Compensation & Bonus Potential 💵 Average annual earnings: $50,000-$70,000 💰 Uncapped bonus potential based on individual performance 🎯 Guaranteed $300/month bonus for the first 2 months post-training What You'll Do Make and receive outbound/inbound collection calls, including participation in automated dialer campaigns Adhere to work schedules and call expectations consistently Follow established scripts, motivators, and rebuttals with professionalism Comply with FDCPA, FCRA, and all other applicable regulations and internal procedures Conduct skip tracing to locate updated contact information for debtors Accurately document account activity including disputes, bankruptcies, and attorney representation Manage and follow up on promises to pay and maintain up-to-date work-in-progress (WIP) Maintain production standards related to calls, contacts, fees, and promises on a daily, weekly, and monthly basis Meet or exceed minimum required quality assurance scores (minimum 4.0 or higher) What We're Looking For High school diploma or equivalent required 2+ years of third-party collections experience preferred, but not required Bilingual in Spanish Strong negotiation and communication skills Ability to multitask and manage time effectively in a high-paced environment Comfortable working in a phone-intensive, performance-driven setting Basic computer proficiency and familiarity with CRM/collection systems a plus Success Traits Self-motivated and goal-oriented Detail-oriented with excellent documentation habits Resilient and comfortable handling objections Professional, respectful, and driven to meet performance metrics Compensation, Perks & Benefits Health, dental, and vision insurance 401(k) with company match Paid time off, holidays, and wellness support Collaborative and mission-driven team culture Work Hours & Environment This is a full-time on site/remote (hybrid) position based in Tampa, FL Candidates must reside within a commutable distance and be able to work on-site Normal working hours are 8am-5pm EST Candidates must be able to work one shift per week from 12pm-9pm EST Candidate must be able to work one Saturday shift per month from 8am-12pm EST Quiet to moderate office environment with typical office equipment exposure Disclaimer The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Employees may be required to perform other duties as assigned to meet the ongoing needs of the organization. Additionally, we are unable to provide visa sponsorship at this time.
    $50k-70k yearly Auto-Apply 59d ago
  • Bilingual Inbound Toll Collections Agent (Entry-Level)

    Onemci

    Collections representative job in Tampa, FL

    LOCATION Tampa, FL JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We're hiring Bilingual (English/Spanish) Collections Agents to support inbound calls and walk-in inquiries related to toll operations for the Tampa Hillsborough Expressway Authority. In this role, you'll be the friendly face and voice assisting customers with toll account issues, payment processing, and general inquiries. If you're detail-oriented, tech-savvy, and love working with people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service Handle inbound phone calls and walk-up inquiries regarding toll balances, account discrepancies, and payment options Process payments using secure, computerized systems Resolve customer complaints and concerns with professionalism and empathy Collaborate with team members to enhance the overall customer experience Perform end-of-day deposits and generate balancing reports Maintain accurate records and follow all operational procedures Adhere to scheduled shifts and attendance requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: Must be 18 years or older High School Diploma or equivalent Fluent in English and Spanish (spoken and written) Experience with data entry and computer-based systems Strong communication skills both written and verbal Ability to work flexible shifts aligned with toll operations hours Experience with non-cash payment processing systems Problem-solving mindset with a knack for conflict resolution and negotiation Customer-first attitude: empathetic, patient, and responsive Ability to multi-task, stay organized, and manage time independently Team-oriented with excellent interpersonal skills CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
    $23k-39k yearly est. Auto-Apply 60d+ ago
  • Medical Billing Specialist

    Mindful Behavioral Healthcare 4.2company rating

    Collections representative job in Kissimmee, FL

    Job Description The MEDICAL BILLING SPECIALIST performs clerical and accounting functions for patient billing, including verification of invoice information, maintenance of third-party billing records, and resolution of problems. Follows up on submitted and patient billing; resubmit claims or corrects inaccuracies. May handle cash items and accounts receivable posting. Works with others in a team environment. PRINCIPAL DUTIES AND RESPONSIBILITIES: Psychiatry Office.Processes billing to patients and third-party insurance companies. Maintains supporting documentation files and current patient addresses. Researches and responds by telephone and/or in writing to patient inquiries regarding billing issues and problems. Monitors submitted claims, follows up on unpaid claims, and initiates dialogue with insurance companies. Resubmit claims to insurance companies as necessary. May receive and receive cash items and third-party reimbursements Posts and reconciles payments to patient ledgers. Balances daily batches and reports. Maintains patient demographic information and data collection systems. Identifies and resolves patient billing complaints Follows and reports the status of delinquent accounts. Performs various collection actions, including contacting patients by phone, and correcting and resubmitting claims to third-party payers. Performs miscellaneous job-related duties as assigned. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. Insurance Verification. Referrals PREFERRED EXPERIENCE: Prior medical billing and administrative experience in a private medical office. Customer service Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: ICD-10: 1 year (Preferred) This position requires the individual to undergo and pass an L2 Background check through AHCA (Florida Agency for Healthcare Administration) before their first day of employment. This process includes fingerprinting. If you do not possess an active/eligible L2 background check, we are unable to offer the job. Please note that the individual may be charged $89.15 to complete the fingerprinting process through DTIS (Digital Trusted Identity Services).
    $28k-40k yearly est. 18d ago
  • Medical Collections Specialist

    Healthcare Support Staffing

    Collections representative job in Tampa, FL

    HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description You, as the Medical Collections Specialist will perform designated billing and collection activities for assigned agencies to ensure receivables are reimbursed in an accurate and timely manner. You'll also be working directly with the payer and internal and external customers towards efficient and effective collection results. •Ensures the coordination of billing and collection activities for designated agencies, leading to the timely reimbursement of receivables using available resources including databases, internet, and telephone. •Researches and identifies root cause of denials/rejections received daily, which have not passed payer edits. May utilize various agency/vendor systems and payer websites. •Determines and initiates action to resolve denied/rejected invoices and prepares payer corrections and/or appeals using electronic and paper processes. •Communicates with agencies to educate them concerning the importance of clean claims. •Analyzes and clears payment variances. May prepare adjusted and corrected bills, adjust accounts receivable entries, or prepare refunds in accordance with existing operating procedures. •Obtains appropriate clinical documentation and billing information to substantiate services provided and provide copies of documentation to payers as requested. •Provides input on accounts receivable plans and process improvement, assisting in their implementation. •Prepares special handling and/or reconciliation spreadsheets for payers and/or clients. •Adheres to and participates in Company's mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices. Qualifications •HS Diploma or GED •2+ years' Collections experience - Commercial Insurance, Medicare or Medicaid •Experience with the following systems is preferred - AllScript, McKesson, Cerner, Soneto •Excel knowledge Additional Information Are you an experienced Medical Collections and Billing Representative with Medicare and/or Commercial Insurance experience looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining an outstanding organization? If you answered “yes" to any of these questions - this is the position for you! If you are interested, reach out to me at 407-478-0332 ext 116. The greatest compliment to our business is a referral.If you know of someone looking for a new opportunity, please pass along my contact information!
    $32k-38k yearly est. 60d+ ago
  • Collection Management Analysis Specialist

    Innovative Reasoning, LLC 3.7company rating

    Collections representative job in Tampa, FL

    The Collection Management Analysis Specialist coordinates MARCENT collection priorities across multiple intelligence disciplines to enhance operational awareness and support the commander's decision-making . This role identifies intelligence gaps, develops and submits collection requirements for tasking, and tracks reporting to ensure results meet operational needs. The specialist collaborates with CENTCOM, joint service partners, and interagency organizations to synchronize collection planning, ensuring efforts are integrated and responsive to theater-level objectives . Additionally, the role provides analysis and recommendations to align collection efforts with MARCENT's stated priorities, supporting both current operations and future planning. By combining knowledge of joint collection management with strong analytical and coordination skills, the Collection Management Analysis Specialist ensures intelligence resources are directed where they have the greatest impact. *THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD* Responsibilities/Duties: * Identify collection gaps and submit requirements for tasking. * Track and report on collection taskings and results. * Collaborate with CENTCOM and other services to synchronize planning. * Ensure collection planning supports commander's stated intelligence priorities. Supplemental Duties: * Support preparation of collection management briefings for leadership. * Contribute to updating SOPs for requirement submission and tracking. Administrative Duties: * Maintain compliance with MARCENT administrative procedures and reporting timelines. * Ensure collection management documentation and records are archived in accordance with security and records management policies. Supervisory Responsibilities: None. Education/Experience/Qualification: * Bachelor's Degree in IT or related field required. * 5-7 years of intelligence/collection management experience. * COMSEC briefing and Local Element Management Certifications required. * TS/SCI clearance required. * Experience with CRATE, COLISEUM, PRISM, GIMS, UNICORN, MATS, and MKG systems. * Demonstrated ability to understand intelligence requirements and align them with collection requirements. Additional Skills: * Ability to analyze collection requirements against operational priorities. * Proficiency with Microsoft Office Suite and intelligence requirement tracking tools. * Strong communication and liaison skills for coordinating with CENTCOM, joint services, and interagency partners. * Attention to detail in tracking and reporting on collection taskings. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. May involve coordination with external agencies and secure facility operations. Physical Demands: Primarily sedentary work with extensive computer use and classified document handling. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card. Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support collection management coordination.
    $30k-44k yearly est. 13d ago
  • Billing Clerk

    Lakeland Chrysler Dodge Jeep 3.8company rating

    Collections representative job in Lakeland, FL

    We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. Job Summary The Billing Clerk is responsible for accurately processing vehicle sales transactions and ensuring all required documentation is complete and compliant with company policies. This position plays a critical role in the accounting department by supporting daily operations and ensuring timely and accurate billing for new and used vehicle sales. Responsibilities: Accurately process and post all new and used vehicle sales, ensuring detailed breakdowns of each deal. Review all deal information for accuracy, completeness, and adherence to company policies. Reconcile accounting schedules and verify the accuracy of deal postings. Record and apply customer payments, ensuring correct allocation to corresponding accounts. Prepare and issue payoff checks for trade-in vehicles, coordinating with financial institutions as needed. Provide general office and administrative support as needed. Comply with all company policies, procedures, and safety standards. Other duties as assigned. Qualifications: Minimum of 1 year of automotive dealership accounting or billing experience preferred. Previous experience in a fast-paced office environment is a plus. Proficient in computer applications and basic math. Excellent communication and problem-solving skills. A positive, team-oriented attitude with a willingness to learn and grow. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Vehicle Purchase Discounts Employee Discounts on Parts and Service Repairs Aggressive Employee Referral Program with Bonus Opportunities You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.
    $25k-29k yearly est. Auto-Apply 60d+ ago
  • Collections Specialist

    Zwicker & Associates, P.C 4.2company rating

    Collections representative job in Tampa, FL

    Description: We are seeking results-driven and professional Collectors to join our team. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with consumers to resolve outstanding debts in a respectful and compliant manner. The ideal candidate is persuasive, empathetic, and able to maintain a firm yet courteous tone under pressure. Zwicker & Associates is currently seeking Collections Specialists to join our team. Several openings are available. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $18.50-$20.00 per hour, depending on relevant experience, with the potential for uncapped bonuses. The office is located at 14055 Riveredge Dr., Suite 400, Tampa, FL 33637, and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM. Responsibilities of Collections Specialists Contact customers via phone, email, or mail regarding past-due accounts Negotiate Payment Plans: Work with debtors to create manageable repayment arrangements, such as lump-sum settlements or installment plans within company guidelines Maintain Records: Track all communications, payment agreements, and progress in recovering debts. Follow legal and company procedures regarding debt collection and data privacy Meet daily, weekly, and monthly performance targets Collaborate with internal departments to resolve disputes or escalate issues when necessary Provide exceptional customer service while maintaining professionalism and compliance Comply with policies and procedures of Zwicker & Associates, P.C. Follow Regulations: Adhere to laws like the Fair Debt Collection Practices Act (FDCPA), which governs how and when collectors can contact debtors Other duties as assigned Requirements: Above-average administrative and phone skills Debt collectors must have strong negotiation skills Excellent communication skills Well-organized, results-driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing. Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: ****************************************************** Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply. #ZR
    $18.5-20 hourly 24d ago
  • Collector I

    Akumincorp

    Collections representative job in Tampa, FL

    The Collector I contacts payers for status of payment of outstanding claims, including commercial and government carriers, and patient liabilities in the appropriate time frame. Responsible for rebilling of all claims as needed, including correction of missing/inaccurate data, and appeals of denied claims with appropriate documentation for processing and payment. Identifies and submits appropriate and accurate adjustments to accounts. Identifies and refers uncollectible accounts to outside collection agencies or bad debt write off. Specific duties include, but are not limited to: Initiate follow-up with insurance companies for payments of pending claims. Appeals denied claims with insurance carriers. Research credit balances to determine if a refund is due. All EOB's have to be pulled and a check request form is given to Management for approval before a check is cut. Reviews and interprets contracts and billing. Takes incoming calls from providers or patients meeting service level standards. Process payments over the phone. Learn the collection system (Intergy) and work flow between other department business partners. Other duties as required. Position Requirements: High School Diploma or Equivalent Experience Minimum of 6 months prior medical billing/collections experience. Experience in healthcare/medical industry preferred. Proven experience in using multiple computer screens and applications simultaneously to navigate, type, and access information. Experience navigating insurance company web portals. Strong multi-tasking abilities. Strong verbal and written communication skills. Team player with ability to communicate at all levels in the organization and with different types of customers. Physical Requirements: Standard Office Environment. More than 50% of the time: Sit, stand, walk. Repetitive movement of hands, arms and legs. See, speak and hear to be able to communicate with patients. Less than 50% of the time: Stoop, kneel or crawl. Climb and balance. Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). Residents living in CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, and DC click here to view pay range information. #LI-remote Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
    $28k-39k yearly est. Auto-Apply 47d ago
  • Debt Collector Bilingual Agent/Cobrador de deudas Agente bilingue

    Credit Control LLC 4.1company rating

    Collections representative job in Tampa, FL

    Descripcin de funciones: Si est buscando una verdadera oportunidad de carrera con una empresa que est creciendo rpidamente con un gran potencial de ingresos, Credit Control es el lugar para usted! -Jornada completa Actualmente estamos buscando profesionales experimentados que puedan hablar ingls y espaol para unirse a nuestro equipo! Credit Control, LLC es una agencia de cobro bien establecida, exitosa y compatible. Nuestros clientes incluyen telecomunicaciones, atencin mdica, 1st party y los clientes financieros ms grandes de la nacin! Adems, Credit Control LLC ha sido galardonada por 3er ao consecutivo como "Mejores lugares para trabajar" por una entidad independiente de 3rdparty para 2022. De hecho, Credit Control ocup el puesto # 1 en general debido a las encuestas enviadas por nuestro personal. Como cobrador de deudas con nosotros, recibir un pago competitivo por hora, una lucrativa estructura de bonificacin de hasta $ 3,000 mensuales, bonificaciones de pateador del departamento y ser elegible para concursos mensuales.Como empleado productivo, usted ser elegible para un aumento salarial cada seis meses! Ofrecemos una tarifa competitiva por hora + bono mensual de hasta $ 5,500 que puede variar de $14.00- $18.00 ( $1.00 diferencial para hispanohablantes)oportunidad de salario!!! Los beneficios incluyen: Mdico/Dental/Visin Seguro de vida Tiempo libre pagado Vacaciones pagadas Formacin remunerada 401k con coincidencia de la compaa Requisitos del trabajo-Los candidatos deben tener las siguientes calificaciones: Preferido pero no requerido: Al menos dos aos de experiencia en cobro de deudas, ventas o telemarketing. Preferido pero no requerido: Conocimiento de la FDCPA y otras regulaciones que rigen el cobro de deudas. Excelentes habilidades de comunicacin escrita y verbal. Habilidades excepcionales de negociacin y servicio al cliente. Experiencia con Microsoft Excel y conocimientos generales de informtica. Diploma de escuela secundaria o equivalente. Debe pasar la verificacin de antecedentes. Tipo de trabajo: Ofrecemos una tarifa por hora competitiva + bonificacin mensual de hasta $ 5,500 que puede variar de $ 31,00 a $ 95,000 de oportunidad salarial!!! Tipo de trabajo: Tiempo completo Salario: $14.00- $18.00 ($1.00 diferencial para hispanohablantes) Beneficios: 401(k) Coincidencia 401(k) Seguro dental Programa de asistencia al empleado Horario flexible Seguro de enfermedad Seguro de vida Tiempo libre pagado Formacin remunerada Programa de referidos Seguro de la vista Entorno fsico: Centro de llamadas Oficina Horario: Turno de 8 horas Turno de da Lunes a Viernes No hay fines de semana Tipos de pago suplementario: Pago de bonificacin Pago de comisiones Bono mensual Posibilidad de desplazarse/reubicarse: 9929 Racetrack RoadTampa, Florida 33626 Lugar de trabajo: En persona Debt Collector Agent Job Description: If you are looking for a real career opportunity with a company that is rapidly growing with great earning potential, Credit Control is the place for you! We are currently looking for experienced professionals to join our team! Credit Control LLC is a well-established, successful, and compliant collection agency. Our clients include telecom, healthcare, 1st party, and the largest financial clients in the nation! In addition, Credit Control LLC has been awarded for the 3rdconsecutive year as a Best Places to Work by an independent 3rdparty entity for 2022. In fact, Credit Control ranked #1 overall because of the surveys submitted by our staff. As a debt collector with us, you will receive competitive hourly pay, a lucrative bonus structure up to $3,000 monthly, department kicker bonuses, and be eligible for monthly contests.As a productive employee, you will be eligible for a pay increase every six months!! Benefits include: Medical/Dental/Vision Life Insurance Paid time off Paid holidays Paid training 401k with company match Job Requirements-Candidates should have the following qualifications: Preferred but not required: At least two years of debt collections, sales, or telemarketing experience. Preferred but not required: Knowledge of the FDCPA and other regulations governing debt collections. Excellent written and verbal communication abilities. Exceptional negotiation skills and customer service. Experience with Microsoft Excel and general computer skills. High School diploma or equivalent. Must pass background check Job Type: Full-time Salary: $14.00- $18.00 ($1.00 differential for Spanish Speaking) Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Paid training Referral program Vision insurance Physical setting: Call center Office Schedule: 8-hour shift Day shift Monday to Friday No weekends Supplemental pay types: Bonus pay Commission pay Monthly bonus Ability to commute/relocate: 9929 Racetrack RoadTampa, Florida 33626 Experience: Customer Service: 1 year (Preferred) Work Location: In person
    $30k-39k yearly est. 19d ago
  • Accounts Receivable Specialist

    Reliaquest 3.5company rating

    Collections representative job in Tampa, FL

    Why it's worth it: As a key member of the team, the Accounts Receivable Specialist will perform various responsibilities related to customer invoicing and collections. This person will be hands-on with all accounts receivable transactions and processes at ReliaQuest. The everyday hustle: * Prepare customer invoices, statements and payment reminders * Assist with customer collections and prioritize collection efforts * Record payments received * Monitor and reconcile customer accounts to ensure accuracy and prompt payment * Work closely with internal stakeholders and customers to ensure timely payments * Perform monthly close tasks * Prepare financial information for management * Assist in preparing documentation for the annual financial audits * Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable Do you have what it takes? * 0-2 years' experience related to accounts receivable processes * Bachelor's degree in accounting, finance, or a related field * High attention to detail and well organized * Excellent written and verbal communication skills * Strong analytical and problem-solving skills * Strong Microsoft Excel skills and proficient in other Microsoft core applications * Ability to work in a fast paced and team-oriented environment * Willing to independently take on projects and tasks and take full ownership * Results-driven with a sense of urgency * Ability to balance multiple tasks with changing priorities
    $40k-53k yearly est. Auto-Apply 60d+ ago
  • Specialist, Collections

    Whitecase

    Collections representative job in Tampa, FL

    Specialist, Collections Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers and staff operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work. It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages. Position SummaryWhite & Case is seeking a Collections Specialist to support the Firm's cash flow activities. This role involves regular communication with clients to ensure accurate and timely collection of aged receivables. Responsibilities include following up on past due invoices, setting targets and payment plans, researching discrepancies, and resolving disputes. The Specialist will generate aging reports for partners, inventory managers, and Firm management to monitor collections against targets. Additionally, the role requires collaboration with these internal parties to address and resolve challenges in collecting balances on time. Effective A/R management, with a sensitivity toward client services, is essential at both the partner and client levels. The ideal candidate will possess strong critical thinking, problem-solving, and time management skills, with a proven ability to handle multiple responsibilities in a fast-paced environment. Proficiency in professional communication via email, mail, and phone with individuals at various levels, especially clients, is crucial. The successful candidate will play an integral role in helping the firm reduce aged A/R and meet collection targets. Duties and Accountabilities1Monitor and analyze aged receivables, including amounts held in suspense or unallocated Regularly contact clients, by email, mail and phone, to inform of due balances and follow up status of past due invoices Work with clients to set commitment dates and help establish payment plans Collaborate with partners and inventory teams to research and resolve disputes, including variances between billed and paid amounts Work with partners and revenue teams to understand issues in collecting due balances and support the development of strategies to decrease the turn around time of our collections Generate reports for partners, inventory teams, Firm management and other internal parties to track collections against targets Address and respond to inquiries from internal and external parties regarding the collections and credit activities Support internal and external audits Maintain process documentation Other ad hoc requests and projects, as requested by management Education and QualificationsBachelor's degree or equivalent experience required Experience in collections, credit analysis, billing and/or cash receipts preferred Law firm experience preferred Thorough understanding of billing, collections and receivable processes and procedures Strong communication skills, able to interact at all levels Exceptional attention to detail Ability to articulate thoughts and concepts adeptly Ability to critically think through issues Ability to see an issue through from start to finish Ability to organize work flow and use time efficiently Ability to anticipate work needs and follow through with minimum direction, follow up on own intiative Exceptional determination, self-motivation and interpersonal skills and resolve Intermediary knowledge of MS Excel and Powerpoint Knowledge of 3E or Elite Enterprise preferred Location & ReportingThis role is based in our Tampa office. This role reports to the Senior Manager, Revenue. Note to Recruitment AgenciesOur Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team. Equal OpportunitiesWhite & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. Applicants who are interested in applying for a position and require an accommodation during the process should contact talent. acquisition@whitecase. com. BenefitsWhite & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible. 1The above is only a general description of the essential duties associated with this position. It is not an exhaustive or comprehensive list of all duties of the individual holding such position. Primary Location: United States-Tampa Expected Workplace: Hybrid Job Posting: Oct 28, 2025, 2:58:53 PM Refer a friend for this job Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend
    $29k-39k yearly est. Auto-Apply 5h ago
  • Collections Specialist

    Zwicker & Associates 4.2company rating

    Collections representative job in Tampa, FL

    Requirements Above average administrative and phone skills Debt collectors must have strong negotiation skills Excellent communication skills Well organized, results driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic computer skills. Basic math skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. Physical Qualifications Be able to lift five pounds or more Be able to sit 90% of the work day at times Be able to bend at the waist and be mobile when needed Be able to read and comprehend position-specific documents and correspondence Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources. This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match. No phone calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: ****************************************************** Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
    $31k-40k yearly est. 60d+ ago

Learn more about collections representative jobs

How much does a collections representative earn in Lakeland, FL?

The average collections representative in Lakeland, FL earns between $23,000 and $41,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.

Average collections representative salary in Lakeland, FL

$30,000
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