Collections representative jobs in Mack, OH - 424 jobs

*About the Role* Join a collaborative team of 11 professionals dedicated to delivering exceptional customer experiences! As a *Customer Service Representative*, you'll assist customers with banking-related inquiries via phone and email-everything from checking and savings accounts to troubleshooting online access. You'll handle *30-40 straightforward calls per day*, and when challenges arise, you'll have the support of your team through a real-time chat feature. During downtime, you'll complete video learnings and stay engaged with email communications. *What You'll Do* * Answer customer inquiries about banking products and services through phone, email, and digital channels. * Assist with account transactions and maintenance activities accurately. * Troubleshoot issues such as login problems and account navigation. * Strive for *first-contact resolution* and deliver outstanding service. * Recognize sales opportunities and refer clients to the appropriate team. * Stay current on policies, procedures, and product knowledge. * Escalate complex requests when necessary. *Performance Expectations* * *Quality:* 8 random calls reviewed monthly; target score of 95%. * *Hold Time:* Keep customer hold times under 3 minutes when possible. * *Queue Time:* Limited time away from the call queue. * *Support:* Biweekly touch bases with your manager to track progress and growth. *What We're Looking For* * Strong communication and customer service skills. * Ability to multitask and maintain attention to detail. * Previous experience in *customer support or call center* roles preferred. * Tech-savvy with basic computer skills and familiarity with banking tools. *Top Skills:* Customer support, problem-solving, adaptability, and professionalism. *Job Type & Location*This is a Contract to Hire position based out of Greensburg, IN. *Pay and Benefits*The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Greensburg,IN. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't. We write admitted products in all 50 states and have a premium volume of $2.2 billion. Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home. Purpose: The Customer Service Representative provides quality customer service to policyholders, agents, and lienholders by providing answers to customers inquiries and quotes. Focuses on an excellent experience for customers by displaying a knowledgeable, helpful, and positive attitude. Roles & Responsibilities: Answer incoming contacts volume for our policy holders, agents, lenders, and strategic accounts for all lines of business. Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc. Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products. Use multiple computer applications; scheduling system, policy management systems, and various tools to assist. Ensure positive interdepartmental relationships while supporting department initiatives and goals. Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need. Ensure a distraction-free and professional work environment. Deliver a personalized customer experience by addressing the specific needs of each caller and developing a thoughtful solution. Required Qualifications: Proficient understanding of the company products. Flexible with skillsets, consisting of but not limited to; Onboarding, Partner Assistance, Click to Chat, and Processing based on training and business need. Knowledgeable in multiple product lines with the ability to process a variety of transactions. Ability to multi-task and work independently in a fast-paced environment with a high volume. Ability to operate in a fast-paced, ever-changing environment while supporting key corporate initiatives Flexibility with assisting policyholders, agents, and lenders in a multiple channel environment. Demonstrates a willingness to do things differently and with an open mind. Proficient in Microsoft Office and computer applications for servicing/quoting all products. Proficient in utilizing knowledge management tools and resources. Flexible and versatile in workflow to manage different incoming lines through various platform. Installation and usage of required equipment, including hardwiring into a router via ethernet cord. Can meet required internet speeds based on department requirements. Competencies: customer focus, ensures accountability, nimble learning, interpersonal savvy, situational adaptability, time management We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits: Two options for your health insurance plan (PPO or High Deductible) Prescription drug coverage (included in your health insurance plan) Vision and dental insurance plans Short and Long Term Disability coverage Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children) Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity) In addition to the above insurance offerings, our employees also enjoy: A robust 401k plan with up to a 5% employer match A retirement savings plan that is 100% company funded Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries Eligibility to receive a yearly bonus as a Munich Re employee A variety of health and wellness programs provided at no cost A hybrid environment that gives you a choice in where and how you get work done A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop An on-site complimentary workout facility as well as walking trails on campus grounds On-site wellness center complete with nurse practitioner Financial assistance for adoptions and infertility treatment Paid time off for eligible family care needs Tuition assistance and educational achievement bonuses Free parking A corporate matching gifts program that further enhances your charitable donation Paid time off to volunteer in your community At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply Now Save job

Country USA State Ohio City Milford Descriptions & requirements About the role: As a Billing and Payment Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution, and customer-specific billing processes. You will play a vital role in TQL's continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners. This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati's leading companies Who we're looking for: * You are driven by helping customers and others * You are organized and detail-oriented * You can resolve issues with a calm, professional demeanor * You have great communication skills * You are a team player * You are professionally driven and career motivated * You are coachable - some office, clerical, or billing experience is preferred but not required What you'll do: * Process incoming paperwork for billing and accounts payable * Review all documents for accuracy while ensuring they are filled out completely * Make outbound calls to resolve paperwork issues * Communicate with sales teams and customers to help resolve any billing discrepancies * Answer incoming calls and connect them to the appropriate team What's in it for you: * Starting pay: $16.50/hour * Unmatched career growth potential with structured paths and mentorship for advancement * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Up to $5,000/year tuition reimbursement * Employee referral bonuses * Certified Great Place to Work with 800+ lifetime workplace award wins Where you'll be: 1701 Edison Dr, Milford, OH 45150 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Why Us? Inverse Technology Solutions is a Telecom Technology Consulting Firm since 1974 and the architect of the TEM industry, helping companies save on their telecom and technology spend. Our professional team comes from the technology industry providing auditing, TEM, consulting, software and technology support services. We offer great starting salaries, retirement plans, health benefits, and bonuses. Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family. About Inverse Technology Solutions Inverse is a Telecom Technology Consulting Firm since 1974 and the architect of the TEM industry, helping companies save on their telecom and technology spend. Our professional team comes from the technology industry providing auditing, TEM, consulting, software and technology support services. Job Description: Telecom Billing Analyst Perfect job for those looking to make a career in an established ever-growing technology company. A telecom billing analyst looks at the telecom invoicing and the different categories of expense on the invoices / accounts of customers billing to ensure that they receive the correct charges to their account. Should there be a mistake in billing, you review the information and recommend making adjustments to the bills, offering credit to the account and cost reduction measures. You must perform ongoing audits regularly to identify potential discrepancies and billing issues. Carrier billing miscalculations constantly occur, so your duties are to catch and correct them. Telecom Billing Analyst will assist the TEM telecom billing process and be responsible for the entry of telecom invoices / expense entry into a TEM billing system. Which includes the auditing of the Telecom bills, identifying errors, filing disputes and confirming complete bill accuracy. The Telecom Billing Analyst will analyze telecom invoices, validate invoice data and enter into billing system manually and electronic imports. Duties will include; Enter invoices both manually and from carriers billing portals via electronic loading process following establish format and customer specific business rules. Perform invoice analysis to identify errors, discrepancies, and opportunities for cost savings. Process monthly recurring invoices, scan to upload, allocate and forward to responsible markets to be entered into our system and apply to appropriate cost centers. Responsible for auditing/approving telecommunication service provider invoices for payment processing. Maintain telecom circuits inventory database and reconcile telecom inventory to invoicing. Work with A/P to investigate unusual charge trends, determine corrective actions and work with team to help implement remedial action plan. Identify and implement automation processes and billing audit improvements to increase efficiency and accuracy. Preferred Qualifications: Advanced level skills in Microsoft Office (Excel, Outlook and Access) Candidate needs to know how to run V-Lookups and Pivot Tables Ability to self-motivate, multi-task and multi-task. Ability to self-motivate, multi-task, be proactive, attention to detail, and have a passion for auditing and saving our clients' money. Work Remotely No Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Education: High school or equivalent (Required)

Job Description CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support. The primary responsibility of this position is to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This responsibility includes the resolution of all billing and collection issues while providing excellent customer service to both internal and external customers. During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. Schedule: Monday-Friday 8am to 4:30pm Responsibilities Review, adjust, reconcile and send monthly invoices to assigned commercial account customers. Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve. Determine proper payment allocation as required or requested by A/R processing personnel. Resolve short payment discrepancies that customers claim when making payment. Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately. Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice. Resolve and clear credit balance invoices before such invoices age 60 days. Prepare monthly collection reports to be submitted to Management. Qualifications 2-3 years or more of accounting /collection, or customer service experience. Collections experience preferred. Commercial collections experience is ideal. High school diploma or equivalent. Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations. Basic math and analytical skills Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette. Ability to multi-task and prioritize while speaking with customer. Demonstrates good active listening skills, telephone skills and professional email communication skills. Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel. Must possess average keyboarding speed with a high level of accuracy.

The VMS Billing Specialist position is within Prolink's Finance department and partners with key stakeholders to complete activities throughout the billing process, including data entry, allocation, approvals, and adjustments. RESPONSIBILITIES * Collaborate and communicate effectively with internal and external teams * Create and update Standard Operating Procedures * Understand and review client contracts * Respond timely to email requests * Participate in training sessions and webinars * Dispute and follow up on exceptions within contracted timeframes * Timely invoicing to clients based upon contract specifications and client requirements * Complete root cause analysis to prevent variances * Process adjustments (e.g. credits, debits) in an accurate, efficient manner to maintain accurate A/R balances.) * Work with assigned stakeholders to meet weekly cash goals * Review remittance for cash applications in timely manner * Complete Month End reconciliations * Perform other related duties as assigned REQUIREMENTS * Experience with vendor management systems and billing * 2+ years of experience in a related field * Excellent attention to detail, critical thinking, and communication skills * Able to work independently and with a team in a fast-paced environment * Able to prioritize job duties and efficiently organize work responsibilities * Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment * Able to use a variety of business or technical programs to complete tasks * High level of integrity, motivation, accountability, perseverance, and alignment with Prolink's values PREFERENCES * Proficiency in Workday and Dynamics Candidates with additional and relevant experience, education, licensing, or certification beyond the role's requirements and/or specific to the nature of Prolink's business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration. Internal Job ID: 318 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law. For more information, please review our policy and resources HERE.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required documentation. Primary Duties /Responsibilities: * Engage with the Technical Customer Advisor to understand when a job has been carried out. * Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor. * Escalate to Technical Customer Advisor for speedy resolution in the event of issues. * Create and issue the invoice. * Respond to any billing queries (that would first come through the Customer Technical Advisor). Qualifications Education / Experience / Background: * Invoicing and/ or other financial experience * Experience of using computer invoicing systems or similar * Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding * High School Diploma Knowledge / Skills / Abilities: * Very numerate * High attention to detail * Very organized and efficient * Knowledge of, or ability to build knowledge of, the hazardous waste business * Able to work collaboratively across different functions and to secure help from colleagues Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Description Licensed Insurance Customer Service / Sales - P&C Required Already licensed? Join a successful State Farm Agent office. Salary + bonus/commission, PTO, growth opportunity. In-office role West Chester, OH.

OneQuest Health Billing and Insurance Specialist Department: Billing Services Director of Billing Services n/a Profile Last Updated: December 5, 2025 QUALIFICATIONS Minimum of 2 years' experience working in verification of insurance benefits. Familiarity with behavioral health services preferred but not required. Experience with CareLogic electronic health record system preferred. Experience in billing and coding is preferred but not required. Demonstrated history of successfully building relationships with insurance companies and their representatives. Self-motivated and able to prioritize and identify processes that need to be implemented and/or improved, and tasks that need completion. Above-average organizational and time management skills, with great attention to detail. Strong verbal and written communication skills. Demonstrated proven sensitivity to the various cultural and socioeconomic characteristics of the OneQuest Health clients and staff. Valid drivers' license or other ability to travel between OneQuest Health sites in a timely manner required. POSITION SUMMARY The Billing and Insurance Specialist is responsible for verifying insurance coverage, benefits, pricing estimates, setting up payment plans for commercial and self-pay clients for OneQuest Health services programs as a priority. Other duties will utilize this position as a backup for other responsibilities in the department such as claim denials and utilization management. Responsibilities include uploading appropriate documentation into the CareLogic EHR system, verification of required insurance coverage and benefits, providing cost estimates for clients, providing back up support in department as needed, contacting clients/guarantors to set up payment arrangements, working with clients with older and larger balances to set up payment plans, and working with other departments as needed to communicate necessary information. ESSENTIAL JOB FUNCTIONS Upload documentation into the EHR. Input insurance information into the EHR and verify insurance coverage/benefits and coordinate primary and secondary benefits. Participating in verifying patient insurance benefits Provide insurance coverage breakdown of costs, including co-payments, co-insurance, and services needing pre-authorization. Contact insurance companies to gather necessary information for verification and coordination of benefits. Perform as a subject matter expert in reading, understanding, interpreting VOBs (verification of benefits) to advise the team on policies that will not pay enough to cover the daily operation cost per patient. Manage the resolution of insurance billing errors. Back up to other team members in department when needed. Verify Medicaid and other client insurance eligibility monthly or as required. Contact clients/guarantors to set up payment plans prior to services or on past due balances. Send client statements out monthly. Provide back up support to Director of Revenue Cycle Management for insurance concerns. Provide support for other functions in department as needed. Participate in agency Performance Quality Improvement and Quality Assurance Committee activities. Must be able to perform the essential functions of this position with or without reasonable accommodation. Attend training as required. Other duties as assigned.

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is an onsite position at our Mason office. Compensation: $16-$22/hour based on experience Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 7A-4P CST Production Schedule: After training and nesting - the production schedule is 8am-5pm 4 days a week and 10am-7pm 1 day a week Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due student loan accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed Internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The work environment is primarily indoors. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Collections Representative needs 2+ Years collections experience Collections Representative requires: SAP MS Office Collections Representative duties: • Responsible for providing excellent customer service to internal and external customers (see “communications with others” below) Responds to phone calls and/or emails from customers, research questions and/or problems and bring resolution to those items Ensure that the Customers' needs are being met Return phone calls and/or emails within 24 hours Additional Information $18/hr 6 months

Job Description BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers. The Collections Specialist is responsible for managing and maintaining an assigned accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing customers, all while providing excellent customer service. Essential responsibilities include: Accounts Receivable Management Follow effective collection strategies Analyze client accounts and identify high-risk receivables. Monitor customer account details for non-payment, delayed payments and other irregularities. Manage assigned account book thru timely collections calls Reconcile statements with vendors to ensure accurate record keeping Release system held customer orders when necessary Maintain a clean AR Aging report for assigned account book Calculate monthly finance charges in accordance with credit policy Research and resolve payment discrepancies and negotiate payment plans with delinquent accounts. Coordination and Collaboration: Collaborate with sales teams to resolve disputes and negotiate payment plans. Work in coordination with management to handle contentious cases. Regularly communicate with management on the status of receivables and collection performance. Gather and complete information required for audits Participate in various accounting projects Reporting and Analysis: Analyze client payment trends and propose corrective actions. Maintain accurate records of all collection activity and correspondence in the customer database. Prepare regular reports and inform management of potential write-offs and bad debt risks. Prepare financial analysis as requested. Compliance and Regulation: Ensure compliance with local and international regulations regarding collections. Ensure compliance with company's credit and collection policies and procedures. Assist in other areas of the office as needed Job Requirements: 3-5 years of recent, relevant collections experience required, greater length of experience preferred Bachelor's or Associates Degree in Accounting, Finance, or Business Administration preferred, but not required Proven experience in credit and collections, with a strong understanding of credit laws and regulations. Excellent communication, negotiation, and problem-solving skills. Ability to work under pressure and manage multiple tasks simultaneously Strong organizational skills and attention to detail. Ability to work independently and prioritize tasks. Proven computer skills including accounting software (Oracle), and Strong Excel skills Confirmed team player with good superior and peer relationship skills. Successful record of effective customer relations skills. Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement Equal Opportunity Employer/Veterans/Disability.

Job Description FBT Gibbons is currently searching for a full-time E-Billing Specialist to join our firm. This position will play a crucial role in managing the e-billing process, ensuring accurate and timely submission of invoices, and resolving any issues that arise. Key Responsibilities: Collaborate with billing assistants, attorneys, LPAs, and clients for e-billing setup, rate management and accrual submissions. Enforce client e-billing guidelines by proactively setting up rules and constraints within financial software used by the firm. Utilize FBT Gibbons software solutions to address and correct rates and other e-billing issues before invoices reach the prebill stage. Work with FBT Gibbons software solutions to create and submit e-billed invoices via BillBlast, or manually with Ledes files directly onto vendor e-billing sites. Collaborate with billing assistants to ensure successful resolution of all e-billing submissions. Track, report, and provide deduction reports to attorneys on all appeal items for assigned attorneys and or billing assistants and work through appeal submissions of same. Follow up promptly on rejected or pending e-bills to ensure timely resolution. Create and revise basic spreadsheet reports. Track all e-billing efforts in ARCS, exporting email communication and critical information on history of e-billing submissions through resolutions. Coordinate with the Rate Management Specialist to update rates for e-billed clients. Assist with e-billing email group and profile emails in e-billing software as needed. Assist with other special e-billing requests. Conduct daily review of Intapp forms to ensure proper setup in Aderant, including invoicing requirements, rates, special billing requirements, and approval processes. Qualifications: College degree or commensurate experience with high school diploma. 3+ years of billing experience. Legal billing experience strongly preferred. Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone, email or in person to provide information with ordinary courtesy and tact. Must have attention to detail with an eye for accuracy. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Knowledge of Aderant Software a plus. Proficiency in Microsoft Office products such as Word, Excel, Outlook. FBT Gibbons offers a competitive salary and a comprehensive benefits package including medical (HSA with employer contribution or PPO options), dental, vision, life, short- and long-term disability, various parental leaves, well-being/EAP, sick and vacation time as well as a generous 401k retirement package (with matching and profit-sharing benefits). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. FBT Gibbons is fully committed to equality of opportunity in all aspects of employment. It is the policy of FBT Gibbons to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States. Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$20.00 per hour, based on relevant experience, with uncapped bonus potential. The office is located at 2300 Litton Lane, Suite 200, Hebron, KY 41048, and the role is fully onsite for the first 90 days of employment, with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM. Benefits Health insurance Vision insurance Dental insurance 401(k) Paid time off Responsibilities of Debt Collectors Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them. Record accurate and detailed notes; update account status and card members' information into the computer system Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives Comply with policies and procedures of Zwicker & Associates, P.C. Comply with FDCPA and state consumer protection laws Other duties as assigned Requirements Above-average administrative and phone skills Debt collectors must have strong negotiation skills Excellent communication skills Well-organized, results-driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing. Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace. Please review our Applicant Privacy Notice: ****************************************************** Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

Career Opportunity: Billing & Coding Analyst Reports to: Chief Financial Officer Founded in 1967, The HealthCare Connection was Ohio's first Federally Qualified Health Center (FQHC). Our mission is to provide quality, culturally sensitive and accessible primary healthcare services. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women's Health, and Pharmacy. Benefits: * Health Insurance and Rewards Program * Dental, and Vision Insurance * Free Life & Short-Term Disability Insurance * 403(b) Retirement Plan with employer match * Comprehensive Paid Time Off (PTO) * 10 Paid Holidays Position Summary: The Billing & Coding Analyst is responsible for accurate coding, charge review, risk‑adjustment support, and claims coordination within an FQHC environment. This role facilitates communication and workflows with the third‑party billing company, ensures compliance with FQHC billing requirements, supports providers with documentation improvement, and participates in revenue cycle special projects. Key Responsibilities: * Perform coding review of encounters to ensure accurate CPT, HCPCS, and ICD‑10 coding in compliance with payer and FQHC rules. * Ensure accurate capture of risk‑adjusting diagnoses (HCC) and communicate documentation needs to providers. * Conduct ongoing coding audits and maintain documentation of findings, trends, and corrective action steps. * Collaborate with the third‑party billing company to resolve coding‑related denials, edits, and claim rejections. * Assist in monitoring A/R trends, denial rates, and vendor performance metrics. * Review charge data for completeness, accuracy, and compliance prior to submission. * Support month‑end close activities including coding reconciliation and reporting. * Participate in special projects such as workflow redesign, EHR template optimization, payer audits, and regulatory updates. * Provide coding and documentation guidance to providers and clinical departments. * Develop and host coding and documentation training sessions for providers and clinical staff to improve coding accuracy, documentation quality, risk-adjustment capture, and compliance. * Ensure adherence to HRSA, UDS, Medicaid/Medicare, HIPAA, and other regulatory requirements. Qualifications: * High school diploma required; associate degree in health information, billing, or related field preferred. * Certified coder required (CPC, CCS, or equivalent). * Experience or training in risk‑adjustment coding; CRC preferred or willingness to obtain within 12 months. * Minimum 2 years of medical billing and coding experience; FQHC experience strongly preferred. * Knowledge of CPT, HCPCS, ICD‑10, PPS/GFQHC billing rules, Medicaid, Medicare, and commercial payer requirements. * Strong communication skills, attention to detail, and ability to collaborate with clinical, administrative, and external teams. * Proficiency with EHR and billing software systems. Preferred: * Risk‑adjustment coding certification (CRC). * Experience coordinating with external billing vendors. * Experience with NextGen and EPIC. Equal Employment Opportunity/Drug-Free Workplace: The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability. THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.

JOB SUMMARY: The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations. The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Essential Job Functions % of Time for Each Function 1. Communicate with debtors in regards to the repayment of their delinquent debt. 40% Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken - specified by line of business) Make required number of phone calls daily as determined by management Profile debtors and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. 2. Perform skip tracing to locate debtors 30% Use skip-tracing tools to locate the debtor in the most efficient manner Locate required number of skip accounts as determined by management Effectively communicate with third parties to obtain location information Profile accounts that are determined unlocatable or exhausted 3. Ensure all accounts are worked within client standards and Federal Regulations. 20% Maintain specified file of accounts per client standards Work within FDCPA, state regulations, department/division & DMO Compliance Policies Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications 4. Maintain continuing education, training in industry career development 5% Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management Integrate information obtained through training sessions and policy changes immediately into daily routine Other Job Functions % of Time for Each Function 1. Other duties assigned by management 5% % of Time for Essential and other Job Functions Combined Must Total 100% Decision-making Latitude 1. The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department. Qualifications A. EDUCATION: Check the level of education typically required to perform the responsibilities of the position and list the preferred area(s) of study. X High School Some College Bachelor's Degree Master's Degree Other (specify) May additional equivalent experience above the required minimum substitute for the checked level of education? yes X no B. EXPERIENCE: Minimum of six months of progressive work experience preferred. MUST HAVE: PC experience in a windows environment Basic keyboarding skills Must be able to obtain required License for collecting ACA certification preferred May additional equivalent education above the required minimum substitute for the checked level of experience? yes X no C. OTHER HELPFUL EDUCATION OR EXPERIENCE: Previous sales or customer service experience D. KNOWLEDGE, SKILLS and ABILITIES: Effective written and verbal communication skills Strong listening skills, ability to follow written and/or verbal instructions Good mathematical skills including calculator skills Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Negotiation, counseling and problem solving skills Reliable, ability to work flexible day, evening and weekend hours as required Ability to learn company collections computer system and phone system Persistent, ability to overcome objections, ability to remove barriers Team player

CPC Billing Specialist Principal Functions - Responsible to review, analyze, and correcting the coding of diagnostic and procedural information based on provider documentation to adhere to coding and compliance standards. Essential Duties - Perform a comprehensive review of patient records, CPT, and ICD10 coding before billing payers. Post charges and submit electronic claims. Post line-item payments to the practice management system. Communicate with providers and clinical staff to obtain information to process clean claims. Review and follow up on unpaid claims. Resolve any claim rejections. Review, correct, and re-bill insurance claim denials. Research and resolve all zero-payment EOB obtain claim payments and initiate adjustments. Review Credit balance accounts for refunds. Review denial trends and work on improvements. Evaluated reimbursement for services and amounts expected. Review and recommend updates to policies and procedures, update protocols, and identifies areas of improvement related to the revenue cycle process. Highly motivated and able to work independently. Ability to create documentation that meets current standards, policies, and procedures promptly. Other duties assigned. Education and/or Experience - High School Diploma or High School Equivalency (HSE), with 3-5 years of job-related experience in a healthcare setting. FQHC billing is a plus. CPC or AHIMA Coding Certification English is required. Spanish is desired. Hours 8:00 am to 5:00 pm Monday thru Friday Paid Holidays This is NOT a remote position. The selected applicant will report on-site for work.

Job Title - Accounts Receivable Credit Analyst General Responsibilities: The AR, Collections and Claims Analyst is responsible for processing customer payments, applying cash and creating deductions. The Analyst is also responsible to retrieve back up documentation, validate customer claims and issue credit to offset the deduction. Examples of Typical Activities: Access vendor portals to obtain payment remittance and deduction details Pay invoices and create appropriate deductions Reconcile customer accounts Run deduction reports Determine types of claims and pull appropriate documentation Make copies of the shipping documentation in a shortage situation Pull documentation for penalty situation Validate claims, or create charge back to the customer Obtain routing guides for shortages, penalties, allowances, advertising, freight, pricing, etc. Communicate repetitive charge backs to appropriate department Applied advanced Excel functions to enhance the accuracy and efficiency of claims processing. Required Experience A minimum of 2-3 years of experience in Accounts Receivable and Credit Collections HS Diploma Required Technical Competencies Excellent Verbal and Written Communication Skills Computer Skills (Excel, Word, ability to navigate the internet) Required Behavioral Competencies Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. Builds Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. Initiates Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Manages Work - Effectively managing one's time and resources to ensure that work is completed efficiently. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. EEO-M/F/DISABLED/VETS

BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers. The Collections Specialist is responsible for managing and maintaining an assigned accounts receivable portfolio, ensuring timely collections of outstanding invoices, and assessing credit risk of potential and existing customers, all while providing excellent customer service. Essential responsibilities include: Accounts Receivable Management Follow effective collection strategies Analyze client accounts and identify high-risk receivables. Monitor customer account details for non-payment, delayed payments and other irregularities. Manage assigned account book thru timely collections calls Reconcile statements with vendors to ensure accurate record keeping Release system held customer orders when necessary Maintain a clean AR Aging report for assigned account book Calculate monthly finance charges in accordance with credit policy Research and resolve payment discrepancies and negotiate payment plans with delinquent accounts. Coordination and Collaboration: Collaborate with sales teams to resolve disputes and negotiate payment plans. Work in coordination with management to handle contentious cases. Regularly communicate with management on the status of receivables and collection performance. Gather and complete information required for audits Participate in various accounting projects Reporting and Analysis: Analyze client payment trends and propose corrective actions. Maintain accurate records of all collection activity and correspondence in the customer database. Prepare regular reports and inform management of potential write-offs and bad debt risks. Prepare financial analysis as requested. Compliance and Regulation: Ensure compliance with local and international regulations regarding collections. Ensure compliance with company's credit and collection policies and procedures. Assist in other areas of the office as needed Job Requirements: 3-5 years of recent, relevant collections experience required, greater length of experience preferred Bachelor's or Associates Degree in Accounting, Finance, or Business Administration preferred, but not required Proven experience in credit and collections, with a strong understanding of credit laws and regulations. Excellent communication, negotiation, and problem-solving skills. Ability to work under pressure and manage multiple tasks simultaneously Strong organizational skills and attention to detail. Ability to work independently and prioritize tasks. Proven computer skills including accounting software (Oracle), and Strong Excel skills Confirmed team player with good superior and peer relationship skills. Successful record of effective customer relations skills. Self-motivated, with a proactive attitude towards work and demonstrated belief in continuous improvement Equal Opportunity Employer/Veterans/Disability.