Community Outreach Specialist
Community health worker job in Thibodaux, LA
Community Outreach Specialist
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals because we know that health requires care for the whole person. Its no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Healths presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Healths offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required:
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self-motivated with the ability to work independently and meet outreach goals
Comfortable with fast-paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors:
Engagement:
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Resilience:
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adaptability:
Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.
Team Collaboration:
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Efficiency:
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.
Compassion:
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Cultural Competency:
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies:
Communication:
Ability to clearly and persuasively communicate Upward Healths services and benefits to potential patients, making complex information easy to understand.
Patient Engagement:
Skilled in enrolling patients into Upward Healths programs and ensuring they have a smooth onboarding experience.
Customer-Centric:
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.
Problem Solving:
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Time Management:
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.
Data Management:
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the companys systems.
Community Knowledge:
Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel
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Community Health Worker III, STRIVE
Community health worker job in Covington, LA
The Community Health Worker will function as a member of a multidisciplinary team that conducts participant support to help postpartum moms who use Women, Infant, and Children (WIC) services achieve good health practices around diabetes prevention. Primary responsibilities include enrolling participants, health coaching, data collection, collaboration with other team members to coordinate schedules for different team members for recruitment and follow-up across WIC clinics, support in training other community health workers, and coordination with other partners within the community.
* Knowledge of community resources and experience working with a variety of community-based organizations preferred.
* Demonstrated ability to use Microsoft Office Word, Access, Excel, electronic medical records (EMR), and various other software programs is required
* This role involves travel most days to WIC clinics (one location per day) in Covington, Bogalusa, Amite, Franklinton and potentially other regional clinics.
* Act as a health coach leading group sessions on diabetes prevention to encourage participants to achieve desired health behaviors.
* Assist participants with navigation of the health care system and processes.
* Facilitate referrals for appropriate health information and services as recommended by the provider and health plan.
* Speak with diverse populations about cardiovascular health risk in a sensitive and culturally competent manner.
* Advocate for participants to ensure health care program compliance.
* Provide participants with community resources as needed.
* Maintain data and files for participants own records, as well as program reporting.
* Following training, collect research data from study participants.
* Ability to support planning and coordinating schedules of other team members across WIC clinics.
* Support training of other staff members in health coaching and data collection
* Fulfill other duties, as assigned.
Required Background Check, Physical, and Drug Screening for Incumbents Who Have Contact or Exposure to Animals or Animal Tissues:
Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation, required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.
* High School Diploma or GED required.
* Four years of health/clinical experience or equivalent health-related education required.
* Bachelor's Degree
* Research and/or data collection experience
* Experience in training colleagues
Community Health Worker
Community health worker job in New Orleans, LA
This position is responsible for outreach to Veterans and individuals in the community that are in need rapid re-housing and homeless prevention services. Referring persons served in need of housing services to available resources. Initial assessment of housing support services including conducting strength-based needs assessment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Outreach services between 12-8:30pm
Connect individuals with benefits and supports of case management team and intake/data specialist
Communicate effectively with Outreach Supervisor regarding community needs and direction towards coverage of the 16 parishes VOASELA cover.
Conduct outreach in the 16 parishes VOASELA cover via landlord communication and connections to that region resources and homeless shelters
Verify homelessness of veterans and individuals in the community that are in need of services.
Provide support and direct assistance to tenants based on an individualized housing support plan and engagement of resources in the 16 region parishes we cover
Assist with Transportation, communication, and self-advocacy as needed for Veterans and individuals in the community
Assist other team members as needed.
Advocate for veterans' services in problem-solving conflicts and advocate including people who are served in the community & need VOASELA referrals and resource engagement
Attend Stand-Down events and other community organized events as scheduled
Connect with the local VA offices and GPD sites for assistance as needed. This also includes local CoC, shelters, street outreach and visits to all housing aspects including but not limited to apartments/facilities etc.
Visit the Community Resource Referral Center as scheduled by Outreach Supervisor
Perform other duties as assigned
ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)
Adhere to the designated dress code as stipulated for the specific role.
SUPERVISORY DUTIES:
None
KEY CONTACTS
Maintains critical relationships with the following:
Serves as primary representative of the Agency with respect to third party vendors providing training-related products and services
Utilizes the Relias Learning Management System to maintain compliance with all required training courses Page Brea
KNOWLEDGE, SKILLS AND ABILITIES:
This position requires knowledge, skills and abilities equivalent to:
High school diploma required
Community Health workers (CHW) preferred certification
Must self-identify as have a disability and receive or currently receiving services
Demonstrated basic writing skills
Demonstrated skills necessary to engage a diverse group of individuals
Demonstrated ability to work in a team environment.
Veterans are preferred for this position.
Must have:
Current driver's license issued by state of residence
Current Vehicle Inspection decal
Current vehicle insurance
Current vehicle registration in state of residence
Satisfactory Motor Vehicle Report
Must be able to pass a criminal history investigation
PHYSICAL REQUIREMENTS:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in normal office environment interacting with staff, candidates, and outside vendors. May be subjected to multiple interruptions throughout the workday.
While performing the duties of this job the employee is frequently required to sit, stand, walk, use hands to finger, handle, or feel and talk or hear, or carry light training materials and/or equipment.
The employee is occasionally required to lift up to 25 pounds when preparing/transferring training materials and equipment.
Visual acuity necessary to operate computers, audiovisual and other digital equipment
Community Health Worker
Community health worker job in New Orleans, LA
Job Description
Reporting directly to the Client Services Manager, the Community Health Worker (CHW) will have significant responsibility in providing a variety of healthcare case management services to residents that reside in HANO communities. The CHW will assess resident's needs, situations, strengths, and support network to determine their healthcare related needs and plans to improve their quality of life and overall health and wellness with the support of grant partners/stakeholders. This position is a grant funded, temporary appointment that will be in effect based upon the terms of the grant and funding availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Provides direct healthcare case management services to HANO residents/clients that are referred for assistance.
Responsible for outreach to HANO residents/clients and classifying their healthcare needs according to the case management triage criteria.
Communicates with HANO residents/clients, families and providers to keep the entire team focused on meeting patient-centered care goals.
Encourages and supports HANO residents/clients to make concrete steps toward promoting their health and managing their chronic illnesses (e.g., diabetes, asthma, vascular disease, etc.).
Offers appropriate suggestions and insights to providers for bridging barriers to goal achievement.
Communicates with a specified number of residents on a scheduled basis both in person (clinic or community) and via phone.
Facilitates communication and coordinate services between providers and the clients/patients.
Works within his/her scope of work by referring residents to appropriate clinic resources as necessary.
Utilizes Client Services Data Management system to track client success/opportunities for improvement.
Creates care coordination and care transitions for clients (residents).
Assists HANO residents/clients with enrollment in programs and benefits for which they are eligible.
Encourages cultural competence among health care professionals serving vulnerable populations (consult with physicians at the client's request).
Advocates for vulnerable populations within the health care system and the community at large.
Builds capacity within the community at large to address health issues.
Creates connections between vulnerable populations and the health care system.
Works with residents to establish a plan of action and referrals to healthcare service providers.
Tracks client progress through consistent guidance and follow up.
Advocates for and helps clients get resources that would improve their overall health and well-being.
Researches and refers clients to community health resources.
Responds quickly and appropriately in crisis situations.
Ensures data quality, accuracy of client files and records, completes paperwork and maintains case management database.
Develops outreach strategies to ensure residents are well informed about health related programs and services.
Continuously expands knowledge and understanding of community resources and services.
Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
Complies with all federal, state and local laws and applicable grant and HANO rules in the daily transmission of positional duties.
Performs other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Problem Solving:
Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations. Uses reason even when dealing with sensitive topics and/or irate customers.
Customer Service
: Meets/exceeds the expectations and requirements of internal and external customers; Manages difficult or sensitive customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service; responds to requests for service and assistance.
Interpersonal Skills:
Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting.
Teamwork
: Balances team and individual responsibilities. Contributes to building a positive team spirit; Puts success of team above own interests.
Professionalism:
Approaches others in a tactful manner; reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Competencies
Openness to working closely with clients who struggle with issues related to physical or mental illness as well as addiction at all levels.
Respectful sensitivity and non-judgmental attitude towards clients who may suffer from multiple traumas and/or disabilities.
Strong interpersonal and social skills with an ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.
Understanding of client care/case management computer database systems.
Knowledge of and the ability to abide by HIPAA regulations in providing healthcare navigator supportive services to residents including maintaining confidentiality.
Excellent organization, communication, customer service and computer skills.
Ability to analyze clinical and psycho-social aspects of patient care needs and integrate into individual care plans.
Ability to coordinate a wide variety of services and activities, maintain effective working relationships with other providers and promote activities.
Ability to possess the knowledge of the aging process, elder services, disability services, drug and alcohol abuse by the elderly, and mental health issues.
Ability to demonstrate working knowledge of supportive services and other resources for youth, adults, senior citizens, and/or non-elderly people with disabilities available in the local area.
Ability to demonstrate ability to advocate, organize, problem-solve, and provide results for low-income families, the elderly, and/or people with disabilities.
Ability to demonstrate effective communication skills in a manner that is effective for persons with disabilities and persons with limited English proficiency (LEP).
Ability to present ideas and information in a clear and concise manner, both orally and in writing.
Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, professionals, and residents.
Thorough knowledge of area social service providers and community health resources available to assist the low-income population.
Thorough knowledge of case management practices and documentation required to support program activities.
Ability to exercise independent judgment in a consistent and effective manner and perform work related activities with little supervision or oversight.
Education and/or Experience
High school diploma or GED with at least 3 years of experience directly related to the duties and responsibilities specified (i.e. health/social services experience) is required. A degree from an accredited college or university in public health, social work, counseling, human/social services or a related field that is above the minimum education requirement may be substituted for experience on a year for year basis. A CHW Certification is highly desired and preferred.
Mandatory Requirements
Must have a valid Louisiana Driver's License and meet the eligibility requirements for coverage under HANO's fleet auto insurance.
Technical Skills
Ability to learn and use in house, HANO software and databases. Proficient with preparing and executing high-quality written deliverables as well as the accurate and honest completion of grant reports/deliverables. Proficient with personal computers and PC based software such as Microsoft Word, Excel, Project, PowerPoint and Access. Excellent written and verbal communication skills and analytical skills, with the ability to read, interpret, and develop statistical reports and calculations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee's work is performed both indoors and outdoors, and involves numerous visits to housing developments, residents' homes, the offices of other agencies, community centers and meeting halls. The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects weighing up to and more than 25 pounds, such as boxes of canned food, tables, or a resident who must be helped into and out of a vehicle. The employee may be required to work unusual hours. The employee may be exposed to weather extremes and to the usual hazards associated with housing developments.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
EEO POLICY STATEMENT
HANO provides equal employment opportunity to all individuals regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, religion, physical or mental disability, sex (including pregnancy, childbirth, or related medical conditions), gender identity, or gender expression results of genetic testing, or service in the military or veteran status or any other status protected under applicable federal, state or local law. Discrimination of any type will not be tolerated.
Health Educator
Community health worker job in New Orleans, LA
GENERAL JOB DESCRIPTION
Serve as a Competent Professional Authority (CPA) for the WIC Program, including determining eligibility for WIC, evaluating lab values, nutritional requirements and prescribing a food package. Schedule appointments according to policy.
DUTIES & RESPONSIBILITES
Perform nutritional assessments of individuals or families by evaluating anthropometrics measurements, nutritional (diet histories), medical and social histories. Networks with other health professionals, such as private, physicians/nurse, in the development and implementation of interagency information/referral systems to identify patients with nutritional problems and needs.
Complete all required WIC trainings as identified by the WIC State agency office and Ascension DePaul Services.
Conduct mandatory outreach (health and medical organizations, religious/community agencies, social service agencies) to improve access to the Louisiana WIC Program and Ascension DePaul Services.
Develops care plans, prescribes food packages, counsels and monitors the progress of intervention in ADS Health clinics.
Assist in preparing the nutrition education displays in accordance to the topics and handouts provided by the WIC State Agency Office.
Conduct federally mandated vendor monitoring of Louisiana WIC approved vendors by: Visiting the stores to document the inventory for compliance with minimum stock levels of approved WIC foods; Assuring adherence to WIC Food Instrument redemption procedures; Providing training to management and cashier staff regarding food packaging changes or any policy changes relative to WIC Food Instrument redemption; Securing a vendor or designated staff signatures; Gathering information regarding grocer/patient complaints or allegations of fraud; Forwarding information to the Vendor Manager in the Nutrition Services central office in the Office of Public Health when applicable.
Conduct and participate in self-assessments, self-audits and management evaluations.
Properly document in all WIC required Logs - Formula logs, Breast Pump logs and Hospital Breast pump loan logs.
Prepare and purchase special formula orders, requisition forms for nutrition education and office
supplies.
Provides breastfeeding support to WIC participants and women as needed by WIC and non-WIC participants.
PHYSICAL DEMANDS
Lifting, twisting, standing, bending and some activities that involve walking will be required to be performed. Employee will be required to travel from time to time and must be required to work various shifts to accommodate needs of various sites and community events.
WORK ENVIRONMENT
This position involves a sedentary work environment. Work is normally performed in clinic setting, WIC office with Computer System, nutrition education materials and displays. Outreach Work will require working in various temperatures outside or other designated facilities.
MINIMUM QUALIFICATIONS
A baccalaureate degree in nutrition, dietetics, human ecology, home economics, family and consumer science, health promotion, community health, pre-medicine or nursing.
Degree in Nutrition or must have 18-20 hours of nutritional courses
PREFERRED QUALIFICATIONS
The applicant must have the ability to work well with people displaying a pleasant, professional personality. Also must have excellent communication and computer skills.
HEALTH EDUCATOR
Position Description: Complete nutrition assessments for WIC participants, nutrition care plans, certifies and recertifies participants, prescribes and prints food packages, reviews/evaluate prescriptions for approval of WIC special formula. Participates in breastfeeding promotions and other WIC sponsored activities throughout the year. Other duties as assigned.
POSITION REQUIREMENTS :
· Minimum qualifications.
· A baccalaureate degree in nutrition, dietetics, human ecology, home economics, family and consumer sciences, health promotion, pre-medicine, or nursing OR
· An associate degree in nutrition, dietetics, human ecology, home economics, family and consumer sciences, health promotion, pre-medicine, or nursing, PLUS 2 years of experience working as a WIC Clinic Nutrition Educator OR
· Twelve semester hours in food and nutrition or dietetics PLUS 3 years of experience working as a WIC Clinic Nutrition Educator OR
· Twelve semester hours in food and nutrition or dietetics PLUS 3 years of experience working in patient care.
Auto-ApplyProgram Evaluator
Community health worker job in New Orleans, LA
The Program Evaluator will lead all evaluation components for the Louisiana Cancer Prevention & Control ( LCP ) programs including the following: development and implementation of evaluation plans; development of evaluation reports; and the development and implementation of quality improvement (QI) feedback and assessment plans and tools. He/She will also lead epidemiological initiatives through knowledge of emerging best practices.
Practice Integration Liaison
Community health worker job in New Orleans, LA
GLAUKOS - PRACTICE INTEGRATION LIAISON How will you make an impact? The Practice Integration Liaison's objective is to improve patient access and experience with the Glaukos family of products by assisting ophthalmology groups remove operational and organization barriers.
The Practice Liaison is responsible for the coordination and execution of educational resources and product support related to the Glaukos products within the assigned territory. This will be accomplished by leveraging approved programs, tools, trainings and resources to help customers develop better internal processes to overcome the organizational and operational barriers that may impede patient access to Glaukos treatments and/or prevent optimal patient outcomes.
What will you do?
* Provides product support to target customers and their practice teams, based on identified needs and using approved tools and resources spanning clinical and other office processes integral to the safe and effective use of the Glaukos family of products.
* Develop a highly structured regional business plan to ensure targeted practices are supported, educated, and provided approved and appropriate tools to ensure patient needs are met while demonstrating effective ability to hold others accountable for team results without direct authority.
* Train and educate internal Glaukos colleagues (iGBMs, iBMs, RL's, peers, management) on relevant and appropriate product-related subject matter. Build excellent internal cross-functional relationships with a broad base of groups and individuals (i.e. sales, reimbursement, marketing, training, payer access, legal, compliance, etc.)
* Develop and maintain key relationships with ophthalmology leaders within assigned territory including influential MDs, ODs, practice administrators and large group leaders.
How will you get here?
Experience
* A minimum of eight (8) years successful experience in at least two of the following areas:
* Sales/ Sales management
* Medical Device or Pharmaceutical reimbursement
* Business consulting (or equivalent) in a health-related field
* Ophthalmology practice administration (senior level with emphasis on clinical operations and cross functional leadership)
* An in-depth and up-to-date knowledge of the health care environment, including physician practice operations and practice dynamics, including a strong understanding of the medical device and/or pharmaceutical regulatory environment.
* Experience with surgical devices.
* Strong working knowledge of medical office operations.
* Experience in a role required to lead without authority; influential management.
Education
* Bachelor degree; MBA preferred.
Essential Skills
* Comfortable in an environment of ambiguity and thrives with the opportunity to learn new experiences.
* Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision.
* Excellent time management and project management skills.
* Demonstrated experience managing dynamic environments.
* Excellent communication skills, including written & verbal.
* Excellent presentation, facilitation and training skills. Proficient in PowerPoint and Excel.
* High emotional intelligence and maturity. Advanced listening skills. Good judgement and a positive attitude.
* Ability to approach account management from a strategic, long-term perspective.
* Ability to travel with approximately 60%+ overnight travel including some weekend work.
* Ability to conduct all business within provided legal and compliance guidelines.
* Total Targeted Cash Compensation: $275K + RSU*
#GKOSUS
#LI-REMOTE
UltraCare Liaison, Rare Disease Field Sales, Bone (New Orleans)
Community health worker job in New Orleans, LA
Why Join Us?
Be a hero for our rare disease patients
At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won't go - challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth - so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team
.
Position Summary:
ultra
focused - Work together to fearlessly uncover new possibilities
We are looking for an experienced UltraCare Liaison (UCL) that will represent Ultragenyx in Rare Disease. Ultragenyx is preparing for the potential commercialization of a potential breakthrough rare disease monoclonal antibody therapy for the treatment of Osteogenesis Imperfecta. We are seeking driven individuals with the desire to run their own business within a specified geography. These individuals will have strong business acumen, be able to drive change through innovative approaches, demonstrate excellent communication skills and consistently deliver sales results.
Work Model:
Field: Officially documented as working as a member of the Ultragenyx field team, generally interacting with third parties on behalf of Ultragenyx.
Responsibilities:
Serve as territory business owner with a focus upon impact and territory analysis. Other key areas of focus include optimizing: i) patient diagnosis and care through HCP education, ii) educating HCPs about Ultragenyx approved products post launch , iii) assisting with treatment fulfillment post launch
Ability to develop and nurture effective business relationship management with key stakeholders, including HCPs, Registered Dieticians, Pharmacists, RNs/NPs/Pas and related support staff
Proactively builds effective working relationships with internal/external stakeholders; can drive agreement/decisions from multiple stakeholders; ability to understand people's emotions and flex communication style. Can adjust their approach based on different stakeholder needs, concerns, or audience member to drive alignment and meet their work goals.
Develop and maintain a strategic territory business plan focused on key academic centers, community targets within priority specialties, territory opportunities and challenges.
Determine and implement suitable travel schedule and call plan on a daily/weekly basis to ensure both adequate and highly effective coverage for all key accounts.
Execute programs, high impact in-services, and other educational opportunities for their territory.
Timely completion of compliance trainings, internal product & disease state trainings, Veeva administration, monthly expense reports, and all other administration expectations.
Requirements:
Bachelor's Degree required
8 years with 5+ years being in the healthcare/biotech industry, inclusive of 3 years of field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred.
Experience launching biopharma/pharma products successfully is preferred
Documented track record of field sales success
Strategic business acumen and cross-functional and collaborative leadership with internal stakeholders including; marketing, medical, clinical operations, and patient services.
Demonstrated experience effectively presenting clinical/scientific information required
Approximately 50 - 60% (dependent on geography) travel is required; overnight travel is required as needed
Must live in territory geography. Territory includes: Louisiana, Mississippi. Territory subject to change based on business need
#LI-MD1 #LI-Remote
The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location.
This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.
Pay Range
$156,900 - $193,800 USD
Full Time employees across the globe enjoy a range of benefits, including, but not limited to:
· Generous vacation time and public holidays observed by the company
· Volunteer days
· Long term incentive and Employee stock purchase plans or equivalent offerings
· Employee wellbeing benefits
· Fitness reimbursement
· Tuition sponsoring
· Professional development plans
* Benefits vary by region and country
Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at ********************************.
See our
CCPA Employee and Applicant Privacy Notice
.
See our
.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to
:
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.
Auto-ApplyPractice Integration Liaison
Community health worker job in New Orleans, LA
GLAUKOS - PRACTICE INTEGRATION LIAISON
How will you make an impact?
The Practice Integration Liaison's objective is to improve patient access and experience with the Glaukos family of products by assisting ophthalmology groups remove operational and organization barriers.
The Practice Liaison is responsible for the coordination and execution of educational resources and product support related to the Glaukos products within the assigned territory. This will be accomplished by leveraging approved programs, tools, trainings and resources to help customers develop better internal processes to overcome the organizational and operational barriers that may impede patient access to Glaukos treatments and/or prevent optimal patient outcomes.
What will you do?
Provides product support to target customers and their practice teams, based on identified needs and using approved tools and resources spanning clinical and other office processes integral to the safe and effective use of the Glaukos family of products.
Develop a highly structured regional business plan to ensure targeted practices are supported, educated, and provided approved and appropriate tools to ensure patient needs are met while demonstrating effective ability to hold others accountable for team results without direct authority.
Train and educate internal Glaukos colleagues (iGBMs, iBMs, RL's, peers, management) on relevant and appropriate product-related subject matter. Build excellent internal cross-functional relationships with a broad base of groups and individuals (i.e. sales, reimbursement, marketing, training, payer access, legal, compliance, etc.)
Develop and maintain key relationships with ophthalmology leaders within assigned territory including influential MDs, ODs, practice administrators and large group leaders.
How will you get here?
Experience
A minimum of eight (8) years successful experience in at least two of the following areas:
Sales/ Sales management
Medical Device or Pharmaceutical reimbursement
Business consulting (or equivalent) in a health-related field
Ophthalmology practice administration (senior level with emphasis on clinical operations and cross functional leadership)
An in-depth and up-to-date knowledge of the health care environment, including physician practice operations and practice dynamics, including a strong understanding of the medical device and/or pharmaceutical regulatory environment.
Experience with surgical devices.
Strong working knowledge of medical office operations.
Experience in a role required to lead without authority; influential management.
Education
Bachelor degree; MBA preferred.
Essential Skills
Comfortable in an environment of ambiguity and thrives with the opportunity to learn new experiences.
Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision.
Excellent time management and project management skills.
Demonstrated experience managing dynamic environments.
Excellent communication skills, including written & verbal.
Excellent presentation, facilitation and training skills. Proficient in PowerPoint and Excel.
High emotional intelligence and maturity. Advanced listening skills. Good judgement and a positive attitude.
Ability to approach account management from a strategic, long-term perspective.
Ability to travel with approximately 60%+ overnight travel including some weekend work.
Ability to conduct all business within provided legal and compliance guidelines.
*Total Targeted Cash Compensation: $275K + RSU*
#GKOSUS
#LI-REMOTE
Auto-ApplyCommunity Liaison
Community health worker job in Thibodaux, LA
Job Description
DEPARTMENT: Administration
SUPERVISOR: Corporate Marketer or Designee
The purpose of the Community Liaison position is to build, grow, and maintain positive, meaningful relationships with community referral sources to increase/ maintain census. Informing the community of the services we can provide in a professional, courteous manner. The Community Liaison will also be a liaison between referring personnel and the facility.
DUTIES AND RESPONSIBILITIES:
The following represents the essential functions of the Community Liaison's role. This list is intended to be a general description of duties and responsibilities; however, it is subject to change according to the needs of the facility determined by the Corporate Marketer or Designee.
Routinely visit and call referral sources to maintain quality relationships.
Inform referral sources of changes in services and contracts as well as achievements, building or equipment upgrades, goals met, and activities taking place at the nursing home.
Assist the Internal Admissions person in making the transition into our facility smooth and positive.
Assess possible admissions to deem appropriateness for placement.
Communicate with marketing team, referral sources, residents, residents' representatives, and the facility to coordinate smooth admission and/ or re-admission into our facility.
Work with nursing team for clinical approval or valid reason for denial. Request further information upon the request of the clinical team. Ex: wound care notes, therapy notes, respiratory notes, behavior details, etc.
Focus on facility census goals- meet and maintain them.
Build relationships with new admissions and make sure facility staff are addressing any concerns they may have.
Verify the referral has an insurance source that covers nursing home placement and is appropriate for the services they are expecting to receive.
Confirm the 142 has been issued within the last 30 days.
Log, track, and trend referrals in the appropriate application.
Address trends for denial and see if there is any accommodations or solutions the facility can come up with to expand the cliental, we are able to serve.
Ensure clinical and financial approval of referrals before notifying referring party of acceptance.
May assist with completion of admissions paperwork with the resident or their representative(s).
Inform the Interdisciplinary Team (IDT Team) of anticipated admission and obtain room number.
If in the facility, check resident's room for readiness prior to arrival: cleanliness, odors, bed made, working call light, water pitcher and overbed table present, all light bulbs working, soap and paper products stocked, walls, floors, and ceilings in good repair, etc.
May coordinate or participate in facility tours with potential admissions/referrals.
Follow up with new admissions or their responsible party to ensure satisfaction shortly after admission and thereafter (until resident becomes acquainted with new environment).
Maintain open communication lines with residents and their representatives after completion of the admissions process. Help refer them to the appropriate staff member for issues or concerns. Also, a friendly call to give an update on their loved one is impactful.
The Community Liaison may participate in Daily QA (morning) Meetings, Monthly/ Quarterly QA, Resident Council Meetings if requested, Care Plan Meetings upon request, in-service trainings, continuing education programs, and all other meetings called by Legacy or licensing entities.
Member of the Interdisciplinary Team (IDT Team).
Participate in community/ marketing events.
Must be always be available via telephone with reasonable response time (not exceeding 2 hours) or notify Supervisor, corporate designee, or appropriate facility staff prior to unavailability.
Must act in ways that promote professional and positive representation of the facility to the community.
Communicates in a professional and courteous manner using effective verbal and non-verbal communication skills with residents, their families, co-workers, and vendors.
Maintains confidentiality of department, resident, employee information, communication, and documentation as well as compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
Records working hours per company policy. Clocks in and out for all working/training hours.
Uses marketing supplies and works within budget constraints to promote Legacy in the community.
Maintain compliance with Legacy's Compliance program and plan.
Adhere to Legacy's Code of Conduct and Dress Code.
These duties are not all-inclusive but provide minimum performance expectations which will be reviewed in the evaluation process. Supervisor may edit, alter, add to, or exclude duties and responsibilities based on the needs of the facility.
QUALIFICATIONS/ EXPERIENCE/ REQUIREMENTS:
Minimum Qualifications
Freedom from illegal use of drugs.
Freedom from use and effects of drugs and alcohol in the workplace.
Anyone found guilty by a court of law of abusing, neglecting or mistreating individuals in a healthcare-related setting are ineligible for employment in the position.
Education and/or Experience
College degree preferred, but not required.
Experience in Long-Term care setting preferred but not required.
Admissions or Marketing Experience preferred as well as working knowledge of medical and billing terminology.
Certifications, Licenses, Registrations:
None
Assessment Coordinator
Community health worker job in Gretna, LA
Jefferson RISE opened in 2015 with its founding 6th grade class of 120 students. Currently located in Gretna, Jefferson RISE provides a middle and high school education to students on the Westbank of Jefferson Parish. For the 2019-20 school year, RISE enrolls students in 6th through 10th grade. By 2021, RISE will have full enrollment in grades 6-12. On the Westbank, less than 1/3 of our incoming students are on grade level in ELA and Math. By focusing on preparing our students for the most rigorous colleges and careers, we will ensure that every student leaves RISE prepared for his or her future. While there are Advanced Academies and private schools, RISE is the only 6-12 open enrollment option. Jefferson RISE provides a college preparatory curriculum to students in Jefferson Parish. Our school day and school year are longer to be sure our students get access to core subjects and electives. We know this is hard work, but with our dedicated, driven, and talented team, we are confident that we will change the lives of students on the Westbank.
Position Overview
The Assessment Coordinator is responsible for scheduling and coordinating tests and exams for students who require small group and individual accommodations or for students who previously missed an exam while absent. Reporting to the Head of School, the Assessment Coordinator is responsible for ensuring that all student accommodations are met. The Assessment Coordinator will be held accountable by the Head of School in regard to his/her performance and growth. The Assessment Coordinator is a part-time position with an immediate start date.
Essential Functions
1. Scheduling Assessments
1.1. Identify accepted assessments within the calendar and appropriately schedule testing blocks.
1.2. Determine students and accommodations by scheduling block.
1.3. Communicate assessments with the Assessment Proctor(s).
1.4. Troubleshoots scheduling issues as needed.
2. Administering Assessments
2.1. Administers exams as needed (if all proctors are unable), including but not limited to: state tests, unit exams, quizzes, make-up tests.
2.2. Assist students with understanding testing requirements, procedures, and protocols.
2.3. Documents and records any testing irregularities and reports to the Assessment Coordinator.
2.4. Troubleshoots issues with testing software and hardware, including but not limited to: Kurzweil, headphones, chromebooks.
3. Preparing for Assessments
3.1. Uploads all modified and non-modified tests into Kurzweil.
3.2. Maintains hardware for testing (accommodation bags, chromebooks, etc.).
3.3. Ensures all students with pull-out testing accommodations are present.
3.4. Communicates with the Assessment Proctor to ensure all needs are met.
4. School Culture
4.1. Embody and teach the mission, vision, and strategic direction of the school
4.2. Design and implement programs that promote positive student behavior, and that motivate students to exhibit the leadership values of the school
4.3. Build school community by investing families in students' academic success and development of strong character and leadership traits
Qualifications
• High School Diploma
• Bachelor's Degree (preferred)
• Technological proficiency in Excel, Word, and PowerPoint
• Excellent communication skills
• High level of personal organization and planning
• Commitment to the mission and organizational success of Jefferson RISE
• Ambition and desire to grow as a leader
• Openness to feedback, a willingness to take personal responsibility for the affairs of the school
• Entrepreneurial spirit
• Personal and professional integrity
• Team player (flexible, willing to jump in)
Additional Information
Jefferson RISE Charter School is an Equal Employment Opportunity (EEO) employer, and makes all employment decisions based on qualifications to perform the work without regard to race, color, age (40 and above), sex, pregnancy, religion, national origin, disability, genetic information, veteran status, or any other characteristic protected by law. All employment decisions at Jefferson RISE are made in a non-discriminatory manner, and are based on the qualifications, abilities, and merits of each individual applicant.
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The above job description is not exhaustive. It may be changed at any time at the sole discretion of the Head of School at Jefferson RISE.
In compliance with the Immigration Reform and Control Act, you will be required to provide documented evidence of identity and eligibility to work in the United States. Please be advised that all offers are contingent upon clearing a criminal background check and meeting all application requirements.
Regional Echo Liaison
Community health worker job in New Orleans, LA
You're driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature. You'll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.
Responsibilities: The Regional Echo Liaison (REL) is responsible for identifying disease and product related medical needs in a defined geography. The primary role of the REL is to develop and maintain relationships with Thought Leaders (TL) and Healthcare Providers (HCP) within their healthcare system. The purpose of their interactions is to engage in meaningful scientific exchange that will ensure patients have access to manufacturer's medicines, to ensure their safe and appropriate use through peer-to-peer discussions aligned with medical strategies and needs expressed by external stakeholders. The REL also serves as the medical resource for external stakeholders in the community.
Essential Requirements:
* Graduate of accredited ultrasound program required which includes echocardiography,
* Registry in cardiac ultrasound (RDCS or RCS) required
* Minimum of 5 years of adult echo experience required, HCM experience a must
* Ability to translate scientific or clinical data into an understandable and valuable form to help Echo & Sonography personnel best serve their patients.
* Office is home based. Must be willing to travel 50-70% of the time, including overnights and weekends. Ability to drive and/or fly to meetings is required.
Desired Requirements:
* Bachelor's degree preferred
* HCM disease area knowledge required w/ understanding of scientific publications.
* Excellent English skills, written and spoken.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At?Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
Regional Account Liaison - BioPlus Specialty Pharmacy- Louisiana
Community health worker job in Metairie, LA
Be Part of an Extraordinary Team
BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.
Build the Possibilities. Make an Extraordinary Impact.
Title: Regional Account Liaison - BioPlus Specialty Pharmacy
Location(s): Louisiana
Sales Territory: Ideal candidates will reside within the stated territory and are comfortable traveling approximately 50% of the time.
This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Regional Account Liaison is responsible for developing and executing the regional sales strategy to drive the adoption and utilization of BioPlus Specialty Pharmacy for specialty medications with a core focus in but not limited to Oncology, Dermatology, Rheumatology, Gastroenterology.
Primary duties may include, but are not limited to:
Maintains sales effectiveness within the assigned territory through regular in-person meetings and support for healthcare providers and staff.
Utilizes databases, Salesforce, and other tools to identify key accounts, document sales activity, and analyze performance metrics to maximize referral potential.
Develops and fosters account relationships, ensuring effective communication and exemplary customer service.
Maintains and documents a call cycle.
Build and maintain strong relationships with key stakeholders, including providers, biologic coordinators, medical assistants, clinical teams, and pharmaceutical partners.
Supports all specialty pharmacy activity, including providing educational resources and reimbursement processes.
Partners with the leadership team to formulate and execute business objectives and communicates all information about competitors, issues, and business threats.
Attends and participates in sales meetings, conferences, training programs, conventions, and engages in necessary travel within the designated region.
Minimum Requirements:
Requires a BA/BS and a minimum of 6 years of relevant experience within the pharmaceutical, specialty pharmacy, or healthcare industry; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Experience in the following core therapies: Oncology, Gastroenterology, Dermatology, and /or Rheumatology, highly preferred.
Willingness to travel strongly preferred.
Understanding of specialty pharmacy strongly preferred.
Job Level:
Non-Management Exempt
Workshift:
Job Family:
SLS > Sales - Field
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Auto-ApplyCourt Liaison
Community health worker job in Picayune, MS
Pine Belt Mental Healthcare Resources is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). To read more about this, view the EEO is THE LAW poster. Start Over with Job Search Returning Applicant? Login Now Court Liaison Job Code:2025-PR-COURT-LIAISON-12.03 County:Pearl River City:Picayune FT/PT Status:Regular Full Time Education:Master's Degree
Summary: Pine Belt Mental Healthcare Resources is actively seeking a dedicated and caring clinician able to conduct evaluations for hospitalizations and work closely with the Pearl River County Court. The ideal candidate would be mission-focused; proactive, creative in problem-solving approaches; ensures the provision of services to underserved populations as part of career goals; and are comfortable providing therapeutic services to a population who may have limited resources.
For 50 years, Pine Belt Mental Healthcare Resources has served individuals throughout the Pine Belt. Through an extensive continuum of care, we strive to enable adults with serious mental illnesses, children with serious emotional disturbances, and individuals with an addiction or developmental disability to live, work, learn, and participate fully in their communities. Our eighteen county service area includes Amite, Franklin, Forrest, Hancock, Harrison, Jones, Lamar, Lawrence, Covington, Greene, Jeff Davis, Marion, Pearl River, Perry, Pike, Stone, Walthall, Wayne Counties.
Pine Belt Mental Healthcare Resources offers a competitive benefits package including employer paid life insurance and LTD, along with optional Health, Dental, Vision, FSA and HSA, and 403(b) plan.
Requirements: Master's degree in behavioral health field required Must be able to obtain Clinical license or DMH Therapist certification within 90 days of hire Behavioral health internship required Must have valid driver's license with satisfactory driving record Good communication skills, relationship building skills, and time management skills required Working knowledge of mental health symptoms preferred
Responsibilities: Completes assessments and provides diagnoses; formulates a plan of treatment which provides development and maintenance of individual goals designed to facilitate individual growth, improved social interaction, and ability to manage mental illness and live independently. Monitors and maintains record of client services within electronic medical records in accordance to PBMHR, DMH, and CARF standards. Participates in team staffings and functions as a member of the interdisciplinary treatment team. Provides clinical therapy services and emergency services to individuals and their families.
Infectious Disease NP/PA -Community Health Center
Community health worker job in New Orleans, LA
Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!
Odyssey House Louisiana, Inc. is seeking a full-time Nurse Practitioner/Physician Assistant Infectious Disease Provider to lead clinical oversight for HCV testing, treatment, and cure efforts within an integrated behavioral health and primary care setting. This role will participate in the day-to-day clinic services as a Provider and serves as a clinical consultant for patients with coexisting conditions such as HIV, advanced liver disease, or significant comorbidities. The Infectious Disease Provider will monitor outcomes, ensure data integrity for the HCV cascade of care, and guide prevention and reinfection reduction strategies.
DUTIES & RESPONSIBILITES
It is the duty and responsibility of the Infectious Disease Provider to:
provides direct care and clinical oversight for individuals with communicable diseases, including Hepatitis C and HIV.
supports screening, treatment, and prevention efforts, collaborating with interdisciplinary teams, and ensures care aligns with current evidence based guidelines;
Provides diagnosis and treatment for infectious diseases, including HIV, Hepatitis C, and STIs;
provide direct care to patients within the Scope of Practice for which the provider is licensed;
provide direct care to clients/patients to support the agency's departments i.e. Community Health Center (CHC), Detox, Residential, Transitions, etc.;
manage patient care under Best Practices, UDS recommendations, and as prescribed to maintain accreditation;
conduct thorough documentation of visits and medical orders to support billing charges;
complete billing components of the visit to optimize revenue within dictated time frames;
oversee care delivered by medical support staff by providing feedback on immediate care activities and reporting to direct supervisor on concerns that expose the agency or endanger a patient's health outcomes;
participate in webinars and conference calls;
implement and manage Best Practices initiated by Quality Improvement/Quality Assurance staff;
identify and prioritize medical decision making with a fiscally minded approach to care;
coordinate and supervise the completion of daily tasks related to direct patient care on matters related to Health Outcomes (i.e. referrals, lab orders, lab review, and medical records review);
organize and implement workflow strategies to support provider visits, billing, and patient care as part of the feedback to CHC leadership during One on Ones and other meetings;
coordinate with CHC leadership in the implementation of Quality Insurance measures to ensure data integrity and outcomes are met;
ensure support staff document all pertinent health-related information in the client's electronic medical chart as instructed and as part of standards of practice designed to improve patient care, support billing, and meet Quality Improvement goals;
observe Occupational Safety and Health Administration during all elements of daily operations, including but not limited to phlebotomy, in-house testing, medical interventions, medical waste, and managing infection control;
observe Health Insurance Portability and Accountability Act compliance;
meet regularly for One on Ones with the Lead Nurse Practitioner;
participate in regularly scheduled meetings in the CHC;
timely respond to the CHC Chief Medical Officer, Director, Nurse Practitioner Supervisor, and Clinic Managers;
ensure timely completion of all assigned administrative reports;
keep licensure current and meets credential requirements;
update the CHC Chief Medical Officer, Director, Nurse Practitioner Supervisor, and Clinic Managers on the practice and trends, changes, alerts, concerns, and all matters which impact patient care, services rendered, or billing;
attend continuing education programs that provide updated information on health topics pertinent to patient care and effective clinic practice;
participate in the implementation and support of Quality Improvement/Quality Assurance initiatives; and
perform other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum qualifications include the following:
Nurse Practitioner/Physician Assistant licensed in Louisiana
Board certified in Infectious Disease
Current good standing with regulating National Certifying Board
At least 1 year of clinical experience
At least 1 year of Electronic Health Records experience
CPR certification
Proficient in MS Office 365
Excellent communication skills
Ability to exercise patience, approachability, and consistency in a stress high-stress environment
PREFERRED QUALIFICATIONS
Preferred qualifications include the following:
At least 1 year of FQHC and medical home model experience
Suboxone certification
Odyssey House Louisiana, Inc. is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Health and Wellbeing Coach
Community health worker job in New Orleans, LA
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This role requires travel across Oxfordshire so access to own vehicle and valid driving license is required. Travel expenses/time is paid.
This role will require working 1/2 day on Saturdays and up to 3 evenings per week (sessions are until 8/8:30pm).
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
Healthy Eating and Nutrition
Physical Activity
Weight Management.
As a Health and Wellbeing Coach with Beezee Oxfordshire, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life. The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
Triage and assessment
Agenda setting
Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
Problem solving
Motivational interviewing
Goal setting
Signposting
Deliver multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
Face-to-face, telephonic, and digital health coaching
Multi-mix communications methods including in-app messaging, text, and email.
Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation
Advocate the use of behaviour tracking tools (online or offline)
Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change
A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards, national / government guidelines, and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately - inclusive on supporting onward referral to wider services.
Support with outreach community engagement work inclusive, but not limited to:
Community and stakeholder events
External meetings and networks
Roadshows and pop-ups
To deliver services in line with quality standards, national / government guidelines and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately - inclusive on supporting onward referral to wider services.
Work in line with business and contract performance requirements including:
Implementing Standard Operating Procedures (SOP)
Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding
Participate in regular audits and performance observations, with a pro-active commitment to providing high quality services and continuous professional development
A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators KPIs.
To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure:
Caseloads can be managed efficiently, effectively and at scale
Team members are able to support in population behaviour change as required and in line with need
Wider informal and formal care givers / specialists can complement and enhance the behaviour change journey
Service users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer a comprehensive and coordinated supportive services
Data audits accurately capture activity, productivity, utilisation, and outcomes.
Salary £24,570 - 28,700 DOE.
Qualifications & Experience
Essential
Relevant health coaching qualification or an accredited health coaching skills programme
A minimum of six months of direct health coaching delivery
Experience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
Evidence of supporting vulnerable individuals through a change process
Experience of caseload management demonstrated via the use of a Case Management System
Experience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplace.
Experience of supporting vulnerable individuals through a change process
Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard.
Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle Desirable:
Membership of professional body (ICF, EMCC, AoC, UKHCA)
Experience of managing and supervising individuals and teams
Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc.
Experience of supporting people remotely / telephonically / digitally
Evidence of working with individuals with long term health conditions.
Individual Competencies
Essential
A strong understanding of the social determinants of health
A strong understanding of population-based approaches including segmentation and risk stratification.
A strong understanding of behaviour change principles and methodology including the COM-B model and behaviour change wheel.
Excellent oral and written communication skills with people from a wide variety of backgrounds.
Demonstrable core skills and competencies as set out in best practice standards including:
Select and apply a range of health coaching models, conversation frames and techniques.
Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self efficacy, intrinsic motivation, and assets-based approaches.
Detailed understanding of self management support and associated techniques.
Advanced skills development incorporating practice, reflection and planning for the application of learning to practice.
Excellent internal and external stakeholder engagement and management.
Good understanding of principles of confidentiality and safeguarding.
Strong written and verbal communication skills with the ability capture essential information that supports effective case management.
A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships.
Effective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
Confident in the use of evolving digital technologies to support people through behaviour change processes.
The ability to manage time independently and effectively and work to deadlines.
Effective safe and sensitive data management in line with information security standards.
Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes.
Commitment to personal development / training.
Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age.
Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements.
Desirable
Experience of delivery health screening services (e.g., NHS Health Check)
Effective delivery of programmes in line with contractual requirements and SLAs.
Key Business Priorities
Internal
Co-workers, managers, and wider team
Health Division colleagues
Maximus central division
Maximus companies and associates
Colleague forums
External
Local Authority
Integrated Care Partnerships / Boards
Community and Voluntary sector
Population being served / supported
Sub-contractors and key partners
Community stakeholders
Co-location cooperatives
Venue providers
Healthcare settings including GP Practices / Primary Care Networks
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
24,570.00
Maximum Salary
£
28,700.00
Onsite Health Coach
Community health worker job in Saint Rose, LA
**$5000 Sign on bonus offered** **Work location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.**
**100% onsite at client's location in Bossier, LA.**
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
**Work schedule: M-F 8:00am to 5:00pm EST**
The **Onsite Health Coach** is responsible for providing health coaching to members, across all brands, with chronic diseases.
**How you will make an impact:**
+ Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs.
+ Coordinates specific health coaching as directed by nurse case manager to address objectives and goals as identified during assessment.
+ Implements coaching plan by using behavior change principles to identify member barriers and develop ways to overcome those barriers.
+ Coordinates with the nurse case manager to provide feedback on member goal attainment and clinical issues.
+ Monitors and evaluates the interventions and modifies.
**Minimum Requirements:**
+ Requires BA/BS in appropriate field of specialization (examples such as Health Education, Exercise Physiology, Respiratory Therapy or Dietician) and minimum of 3 years of related experience in health education, exercise instruction, or patient education; or any combination of education and experience, which would provide an equivalent background.
+ Certification, advanced certification, and/or license appropriate to field of specialty as required.
**Preferred Capabilities, Skills and Experiences:**
+ Prior experience in health coaching, disease management and knowledge of behavioral and/or clinical assessment techniques, health and/or patient education and behavior change techniques.
+ Understanding of disease management principles.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Community Health Worker I, STRIVE (Full-Time)
Community health worker job in Covington, LA
The Community Health Worker I will function as a member of a multidisciplinary team that conducts participant support to help postpartum moms who use Women, Infant, and Children (WIC) services achieve good health practices around diabetes prevention. Primary responsibilities include enrolling participants, health coaching, data collection and coordination with other partners within the community.
* Knowledge of community resources and experience working with a variety of community-based organizations preferred.
* Demonstrated ability to use Microsoft Office Word, Access, Excel, electronic medical records (EMR), and various other software programs is required.
* Willing to travel to WIC clinic cites in and around the Covington, LA region.
* Act as a health coach leading group sessions on diabetes prevention to encourage participants to achieve desired health behaviors.
* Assist participants with navigation of the health care system and processes.
* Facilitate referrals for appropriate health information and services as recommended by the provider and health plan.
* Speak with diverse populations about cardiovascular health risk in a sensitive and culturally competent manner.
* Advocate for participants to ensure health care program compliance.
* Provide participants with community resources as needed.
* Maintain data and files for participants own records, as well as program reporting.
* Fulfill other duties, as assigned.
Required Background Check, Physical, and Drug Screening for Incumbents Who Have Contact or Exposure to Animals or Animal Tissues:
Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, a drug screening will also be required. The background investigation, required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.
* High School Diploma or GED required.
* Two years of health/clinical experience or equivalent health-related education required.
* Bachelor's Degree.
* Research and/or data collection experience.
Community Health Worker
Community health worker job in New Orleans, LA
Reporting directly to the Client Services Manager, the Community Health Worker (CHW) will have significant responsibility in providing a variety of healthcare case management services to residents that reside in HANO communities. The CHW will assess resident's needs, situations, strengths, and support network to determine their healthcare related needs and plans to improve their quality of life and overall health and wellness with the support of grant partners/stakeholders. This position is a grant funded, temporary appointment that will be in effect based upon the terms of the grant and funding availability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Provides direct healthcare case management services to HANO residents/clients that are referred for assistance.
Responsible for outreach to HANO residents/clients and classifying their healthcare needs according to the case management triage criteria.
Communicates with HANO residents/clients, families and providers to keep the entire team focused on meeting patient-centered care goals.
Encourages and supports HANO residents/clients to make concrete steps toward promoting their health and managing their chronic illnesses (e.g., diabetes, asthma, vascular disease, etc.).
Offers appropriate suggestions and insights to providers for bridging barriers to goal achievement.
Communicates with a specified number of residents on a scheduled basis both in person (clinic or community) and via phone.
Facilitates communication and coordinate services between providers and the clients/patients.
Works within his/her scope of work by referring residents to appropriate clinic resources as necessary.
Utilizes Client Services Data Management system to track client success/opportunities for improvement.
Creates care coordination and care transitions for clients (residents).
Assists HANO residents/clients with enrollment in programs and benefits for which they are eligible.
Encourages cultural competence among health care professionals serving vulnerable populations (consult with physicians at the client's request).
Advocates for vulnerable populations within the health care system and the community at large.
Builds capacity within the community at large to address health issues.
Creates connections between vulnerable populations and the health care system.
Works with residents to establish a plan of action and referrals to healthcare service providers.
Tracks client progress through consistent guidance and follow up.
Advocates for and helps clients get resources that would improve their overall health and well-being.
Researches and refers clients to community health resources.
Responds quickly and appropriately in crisis situations.
Ensures data quality, accuracy of client files and records, completes paperwork and maintains case management database.
Develops outreach strategies to ensure residents are well informed about health related programs and services.
Continuously expands knowledge and understanding of community resources and services.
Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
Complies with all federal, state and local laws and applicable grant and HANO rules in the daily transmission of positional duties.
Performs other duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations. Uses reason even when dealing with sensitive topics and/or irate customers.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; Manages difficult or sensitive customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service; responds to requests for service and assistance.
Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting.
Teamwork: Balances team and individual responsibilities. Contributes to building a positive team spirit; Puts success of team above own interests.
Professionalism: Approaches others in a tactful manner; reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Competencies
Openness to working closely with clients who struggle with issues related to physical or mental illness as well as addiction at all levels.
Respectful sensitivity and non-judgmental attitude towards clients who may suffer from multiple traumas and/or disabilities.
Strong interpersonal and social skills with an ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.
Understanding of client care/case management computer database systems.
Knowledge of and the ability to abide by HIPAA regulations in providing healthcare navigator supportive services to residents including maintaining confidentiality.
Excellent organization, communication, customer service and computer skills.
Ability to analyze clinical and psycho-social aspects of patient care needs and integrate into individual care plans.
Ability to coordinate a wide variety of services and activities, maintain effective working relationships with other providers and promote activities.
Ability to possess the knowledge of the aging process, elder services, disability services, drug and alcohol abuse by the elderly, and mental health issues.
Ability to demonstrate working knowledge of supportive services and other resources for youth, adults, senior citizens, and/or non-elderly people with disabilities available in the local area.
Ability to demonstrate ability to advocate, organize, problem-solve, and provide results for low-income families, the elderly, and/or people with disabilities.
Ability to demonstrate effective communication skills in a manner that is effective for persons with disabilities and persons with limited English proficiency (LEP).
Ability to present ideas and information in a clear and concise manner, both orally and in writing.
Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, professionals, and residents.
Thorough knowledge of area social service providers and community health resources available to assist the low-income population.
Thorough knowledge of case management practices and documentation required to support program activities.
Ability to exercise independent judgment in a consistent and effective manner and perform work related activities with little supervision or oversight.
Education and/or Experience
High school diploma or GED with at least 3 years of experience directly related to the duties and responsibilities specified (i.e. health/social services experience) is required. A degree from an accredited college or university in public health, social work, counseling, human/social services or a related field that is above the minimum education requirement may be substituted for experience on a year for year basis. A CHW Certification is highly desired and preferred.
Mandatory Requirements
Must have a valid Louisiana Driver's License and meet the eligibility requirements for coverage under HANO's fleet auto insurance.
Technical Skills
Ability to learn and use in house, HANO software and databases. Proficient with preparing and executing high-quality written deliverables as well as the accurate and honest completion of grant reports/deliverables. Proficient with personal computers and PC based software such as Microsoft Word, Excel, Project, PowerPoint and Access. Excellent written and verbal communication skills and analytical skills, with the ability to read, interpret, and develop statistical reports and calculations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee's work is performed both indoors and outdoors, and involves numerous visits to housing developments, residents' homes, the offices of other agencies, community centers and meeting halls. The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects weighing up to and more than 25 pounds, such as boxes of canned food, tables, or a resident who must be helped into and out of a vehicle. The employee may be required to work unusual hours. The employee may be exposed to weather extremes and to the usual hazards associated with housing developments.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
EEO POLICY STATEMENT
HANO provides equal employment opportunity to all individuals regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, religion, physical or mental disability, sex (including pregnancy, childbirth, or related medical conditions), gender identity, or gender expression results of genetic testing, or service in the military or veteran status or any other status protected under applicable federal, state or local law. Discrimination of any type will not be tolerated.
Auto-ApplyCommunity Outreach Specialist
Community health worker job in Thibodaux, LA
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!
Job Title & Role Description:
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health's presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health's offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Skills Required:
Strong verbal communication and persuasive abilities
Excellent interpersonal skills with the ability to build trust and rapport quickly
Strong organizational and multitasking skills to manage a personal caseload efficiently
Self-motivated with the ability to work independently and meet outreach goals
Comfortable with fast-paced environments and adapting outreach methods to various situations
Proficient in using computer systems for documentation, communication, and managing outreach activities
Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
Fluent in English; Spanish proficiency is a plus
Key Behaviors:
Engagement:
Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.
Resilience:
Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.
Adaptability:
Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.
Team Collaboration:
Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.
Efficiency:
Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.
Compassion:
Approaches patient interactions with empathy, ensuring each patient feels heard and understood.
Cultural Competency:
Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.
Competencies:
Communication:
Ability to clearly and persuasively communicate Upward Health's services and benefits to potential patients, making complex information easy to understand.
Patient Engagement:
Skilled in enrolling patients into Upward Health's programs and ensuring they have a smooth onboarding experience.
Customer-Centric:
Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.
Problem Solving:
Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.
Time Management:
Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.
Data Management:
Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company's systems.
Community Knowledge:
Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.
Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
Upward Health Benefits
Upward Health Core Values
Upward Health YouTube Channel