Front Office Manager jobs at Concord Hospitality - 1415 jobs

Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship betwee Reservations, Supervisor, Reservation, Processing, Operations

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Employee Benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Ability to make a difference through our Corporate Social Responsibility activities like Planet 21. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description This role plays a crucial role in ensuring exceptional guest experiences and smooth front office operations. We are seeking an enthusiastic and detail-oriented Front Office Assistant Manager to join our team in Boston, United States. The Assistant Front Office Manager's is a key member of our team with the primary function to manage the daily operations of the front office. They are a supervisor to all Front Office personnel, assists with guest complaints, and represents Management in the front office. The Assistant Front Office Manager is responsible for the running of the daily operation of their shift, by providing support to the front desk staff and assisting in any guest challenges that may occur. Additionally, this role performs projects, reporting and daily operational initiatives on an as needed basis. Day to Day Duties and Functions may include: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotel's and Resorts grooming policy Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. Assist Guest Service Agents (GSAs) with check in and checkouts, confirming all standard operating procedures are followed properly. Supervise front desk agent with daily duties. Train new employees, help to develop and implement training programs Verify and adjust payroll for hourly staff Conduct interviews of potential candidates for GSA positions Coach and counsel GSAs, Operators and Bell staff on performance, communication and standards Maintain performance log for GSAs and perform disciplinary action as necessary. Authorize and sign adjustments and paid outs over the limit. Responsible for bank and maintaining it at the correct amount. Be up to date on all guest services, promotions, and events in the hotel. Handle guest complaints, react quickly, logging and notifying proper areas to service guests Coordinate timely availability of guestrooms with Housekeeping for check-in Oversee Bell and Door staff Confirm all daily duties are completed by Front Desk Agents, Operators, and Bell staff Must be able to perform all Front Desk duties. Brief staff daily on events of the day Assure entire staff is updated with new policies and procedures. Work with Front Desk staff to maintain and improve guest service scores Maintain a presence at hotel meetings and committees, as required Responsible for ongoing special projects and duties within the Front Office Log all absenteeism and employee lateness Oversee key inventory Complete special projects in a timely manner as required by FOM or GM Block rooms for special groups Other duties as required. Qualifications EDUCATION & EXPERIENCE: 1+ year of progressive Front Office supervisory experience in a hotel 2 or 4 year college degree preferred Experience in Front desk or customer service in a Hotel environment SKILLS & ABILITIES: Proficiency in hotel PMS systems (Opera knowledge a plus) Strong communication and problem-solving skills Ability to work well under pressure and maintain composure Capable of handling financial information and data Excellent customer service orientation PHYSICAL REQUIREMENTS: * Able to stand for extended periods * Capable of light work, including lifting up to 20 pounds occasionally OTHER: * Flexibility to work long hours as required * Proficient in using office equipment and software Salary Range: 72,000.00 - 74,000.00 USD Annually Additional Information All your information will be kept confidential according to EEO guidelines.

This role plays a crucial role in ensuring exceptional guest experiences and smooth front office operations. We are seeking an enthusiastic and detail-oriented Front Office Assistant Manager to join our team in Boston, United States. The Assistant Fr Office Assistant, Assistant Manager, Manager, Office Manager, Office Supervisor, Operations, Business Services

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury. With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings. Rate of Pay: $ 68,000.00 - $ 78,000.00 per annum Job Description What you will be doing: Reporting to the Rooms Operations Manager, responsibilities and essential job functions include but are not limited to the following: Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed Provides support for Reception, Operator Service, Concierge and Guest Services in the daily operational duties for these areas Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines Assist with bi-weekly payroll Participate and lead the hotel upgrade program Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects Assist guests regarding hotel facilities in an informative and helpful way Assist and follow up with any guest inconvenience Review processes and procedures, looking for area of opportunity and putting in place improvement plan Work with Rooms Operations Manager on action plan to increase employee engagement Follow departmental policies, procedures and service standards Follow all safety policies Other duties as assigned Qualifications Your experience and skills include: Previous leadership experience in a similar role required A minimum of two year's Front Office management system required Highly responsible and reliable University/College degree in a related discipline preferred Ability to work well under pressure in a fast-paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Physical Aspects of the Position (include but not limited to): Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs, ramps Additional Information Your team and working environment: * Opportunity to work with a diverse group, representative of over 20 countries worldwide * Experienced group of individuals to train and hone innate skills and abilities Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

Crescent Hotels & Resorts is searching for an experienced Hotel Manager to lead the VEN Embassy Row Hotel, a Marriott Tribute Portfolio property situated at Dupont Circle in Washington, DC. The hotel is renowned for its vibrant neighborhood, beautiful parks, historic architecture, and diverse community. At Crescent Hotels & Resorts, we value authenticity and celebrate individuality. We offer health & wellness programs, top‑class learning & development, travel discounts, and a supportive workplace where you can shine bright. Benefits Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Responsibilities Directly responsible for overseeing all departments and resort operation. Active participation in the Central Florida Hotel/Lodging Association. Represent the General Manager in his or her absence. Encourage the Executive Committee to deal in depth with the resort's challenges and opportunities. Effectively lead the Executive Committee utilizing a participative style - using effective communication, timely coordination, problem solving and follow‑up. Maintain a high level of loyalty to the resort and the company. Regularly communicate, counsel, and assist in problem solving with each manager. Through personal leadership and example establish a friendly, courteous, service‑oriented approach to guests that is exhibited by all hotel departments. Attend forecast, yield meetings and conduct weekly meetings with each EC member. Approve all purchase orders. Attend A/R meetings. Ensure budget goals are met and/or exceeded. Ensure all paperwork needed for daily assessment of monies spent daily is correct and given in a timely fashion to Accounting. Ensure the preparation and follow up of all service measurements. Participate in Safety Committee meetings. Proven management abilities in effectively. Planning short and long‑range goals. Forecasting. Total resort profit and loss analysis. Ability to identify trends and needs areas. Ability to display professionalism in handling sensitive or confidential matters. Proven record of commitment and professional in meeting the challenges and pressures of a 24/7/365 operation. Professional image as perceived by subordinates, peers, superiors, guests and community. Possess business maturity and be profit‑oriented. Problem‑solver. Self‑starter. Stronger leadership skills. Functions well under pressure. Effective verbal and written communications skills. Consistent performer/achiever. Ability to work on multiple projects at the same time. Ability to stand work for long periods of time. Education and/Or Experience Minimum 5 years' hotel experience directing a team at a full‑service hotel. Marriott brand experience highly desired. Union experience highly desired. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: Crescent Hotels & Resorts #J-18808-Ljbffr

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more... This position will be responsible for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities. Benefits Medical, Dental, Vision 401K - after one year Tuition Reimbursement Responsibilities Always treat guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Supervises the Front Office Department - Lobby Hosts. Conducts pre-shift meetings. Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings. Motivates and develops team members. Maximizes room sales, room revenue and profit. Delivers outstanding service and creates memorable experiences. Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins. Embraces and effectively lives Arlo Hotels values and culture. Assigns, coordinates, and supervises work activities of Lobby Hosts. Trains, mentors and develops Lobby Hosts. Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands. Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed. Conducts performance reviews with reporting team members. Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff. Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews. Manages same day rooms inventory and rate yielding. Takes personal responsibility for correcting service problems and creates memorable guest experiences. Education * Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Hospitality Diploma or Degree preferred. Minimum 2 - 3 years in a management position. Hospitality or customer service. Opera experience. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are looking for Reservations Supervisor to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description Job Purpose: Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos' culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano. Duties & Functions: Processing travel agent commissions. Processing of group request as well as blocking reservations. Processing of the company hotels, restaurants and nightlife reservation requests. Liaison between sales manager and operational managers. Answer all phone calls promptly and in a courteous manner in keeping with Forbes and Delano standards Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries. Know the layout of the hotels including all room types, suites and meeting rooms. Be aware at all times of the selling status of the hotel, availability and upsell opportunities. Have a complete knowledge of our special rates and packages and know which benefits are included in each. Secure all required information from the guest when making a reservation. Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest. Follow up on any guest or colleague requests to ensure satisfaction in a friendly and professional style. Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence via reservations inbox. Be aware of and adhere to the rules and regulations of the hotel and the Reservations department. Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas. Create and maintain positive relationships with all other departments and know how they relate to the reservations department. Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries. Assist with inputting weekend third party reservations such as internet and wholesale We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

San Francisco Proper Hotel is seeking a passionate Guest Experience Manager to elevate the guest journey through thoughtful service, proactive planning, and strong on-property leadership. Housed in a historic flatiron building in the heart of Mid-Market, San Francisco Proper offers a fresh interpretation of the urban hotel experience through timeless design, intuitive service, and meticulous attention to detail. Our 131 guest rooms are seamlessly layered among vibrant dining venues and dynamic public spaces, creating a truly immersive stay. Position Overview The Guest Experience Manager works closely with the Front Office team to ensure seamless daily operations, with a focus on VIP and group preparation, service recovery, and brand consistency. This role serves as Manager on Duty as needed and supports the Director of Front Office in driving operational excellence, guest satisfaction, and consistent brand execution. The position collaborates closely with Food & Beverage, Housekeeping, and Sales to ensure a cohesive, elevated guest experience across all touchpoints. Key Responsibilities Serve as Manager on Duty, providing visible leadership and support during hotel operations Support the Director of Front Office in maintaining operational excellence, guest satisfaction, and brand consistency across the Front Office and guest experience touchpoints Collaborate with Food & Beverage, Housekeeping, and Sales teams to ensure seamless coordination for VIPs, group arrivals, special requests, and service recovery Oversee and support guest arrivals and departures to ensure a smooth and welcoming experience Address guest needs, requests, and concerns in a timely, professional, and friendly manner Proactively manage service recovery through in-person interactions, Marriott GXP cases, emails, and guest feedback platforms Prepare for upcoming VIP and group arrivals, ensuring rooms, amenities, routing, and notes are accurately assigned and clearly communicated to all relevant departments Prepare and distribute daily VIP memos, sharing pertinent information with Front Desk and operational teams Conduct Proper Checks to ensure service standards, cleanliness, and brand presentation are consistently upheld across departments Support Front Desk operations during peak periods as needed Ensure timely and thoughtful responses to guest communications via Expedia, Booking.com, Revinate, and other platforms Assist with training, coaching, and development of Front Office team members Reinforce standard operating procedures and contribute to ongoing process improvements Ensure timecards and schedules are accurate and properly maintained in UKG Complete detailed shift notes and ensure clear handover communication Qualifications Prior experience in luxury or lifestyle hospitality preferred Minimum of two to three years of supervisory or management experience Strong organizational, planning, and problem-solving skills Excellent written and verbal communication skills Ability to lead calmly and confidently in a fast-paced environment Open availability, including weekdays, weekends, and holidays Salary $75,000-80,000 Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

DUTIES/RESPONSIBILITIES: Supervise assigned staff; provide administrative support for program staff; develop filing systems and maintain filing; perform clerical functions including reception and word processing as needed; order supplies. Responsible for copier and fax machine maintenance and repair; and general office coordination. Related duties as assigned. HOURS: Full-time, 37.5 hours per week * Monday - Friday 10am-6:30pm QUALIFICATIONS: High School diploma/GED required. Good written and verbal communication skills. Related experience required. Excellent organization, computer and typing skills, ability to use independent judgment. * Vaccination preferred but not required. MAKE AN IMPACT Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city. BENEFITS BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including: Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC. Tuition assistance and many training opportunities for career development. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

Front Desk Supervisor at The Ballantyne, A Luxury Collection Hotel Who we are: The Ballantyne, A Luxury Collection Hotel is where our guests experience southern hospitality and luxurious resort amenities such as our Destination Day Spa for Wellness and Relaxation. Plus, our Gallery Restaurant that has exceptional cuisine that creates unique experiences for our guests. We are looking for motivated individuals who are passionate about exceeding guests' expectations. Job Summary: The Front Desk Supervisor oversees all front desk operations at the hotel. This includes the role of resident expert on all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities. Job Duties Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and company policy, to include confirming reservations, assigning rooms, processing payment and issuing/activating room keys. Acts as a hotel ambassador by promptly and professionally greeting all guests. Promotes and enrolls guests in the Marriott Bonvoy membership program, ensuring that members are appropriately recognized and all Marriott standards are met. Provides assistance and answers guests' questions in person and via phone and email regarding the property, local areas of interest and area restaurants. Responds quickly to and resolves guests' concerns, to include resolving any late and/or disputed charges. Follows up to ensure guest satisfaction. Trains newly hired Front Desk Agents and conducts regular brand and job-related training. Generates a variety of reports related to front desk operations, including closing reports and the daily number of arrivals and departures. Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, room blocks, etc. Education and Experience High school diploma or equivalent; associates degree preferred 2+ years of hotel front desk experience Previous supervisory experience Experience using point of sale systems preferred Skills and Abilities Excellent verbal and written communication skills Detail oriented Ability to prioritize and organize work Strong time management skills Proficient computer skills using Microsoft Office Basic mathematical skills Ability to work a flexible schedule, including evenings, weekends and holidays Physical Requirements * Ability to stand for extended periods, sit, walk, talk, hear, reach, grasp and perform repetitive motions * Ability to push, pull, lift, carry or otherwise move up to 10 lbs. Benefits: 401k after 90 days, fully vested, company match to 3% Medical (4 plan choices) Dental (2 Plan choices) Vision Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Marriott Hotel Discounts Worldwide Northwood Hospitality Discounts Discounts at our Gallery Restaurant and Spa EEO and ADA Statements The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company's policies and security requirements are met Requirements Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus Guest Services No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Manager Essential Functions: All areas Welcome guests in a friendly, prompt professional manner at all times. Check guests in, issue room keys. Ensure required identification is taken from the guests at check-in line with local legislative requirements. Answer phones in prompt and courteous manner. Answer, record and process all guest call, messages, requests, questions or concerns. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Train front desk in all aspects of the front desk. Accurately bill and record payments of Accounts Receivables. Take action, solve problems/complaints using appropriate service recovery guidelines. Follow established safety protocols and procedures at all times. Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity. Creates schedules for front office staff. Makes sure time clock punches are correct. Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Fill in for the Breakfast/Lobby attendant when needed. Tools and Equipment: Bell stand luggage carts, hand truck Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: Interior and exterior of hotel in center of front drive. Physical Job Requirements Frequently standing up behind the front desk and front office areas. Carrying or lifting up to 50 pounds Handling objects, products and computer equipment. standing, stooping, lifting Climbing Climbing up to but not limited to one flight of stairs. Work Environment Inside 100% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift. Must be able to lift up to 50lbs. Must be willing to assist with Concierge & Front Desk Duties Visibly must be able to use computer for extended periods of time Must answer phones in a clear, understandable tone Must be able to push or pull a fully loaded bell cart full of luggage Must be able and willing to use stairs whenever necessary Background check is required.

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company's policies and security requirements are met Requirements Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus Guest Services No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Manager Essential Functions: All areas Welcome guests in a friendly, prompt professional manner at all times. Check guests in, issue room keys. Ensure required identification is taken from the guests at check-in line with local legislative requirements. Answer phones in prompt and courteous manner. Answer, record and process all guest call, messages, requests, questions or concerns. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Train front desk in all aspects of the front desk. Accurately bill and record payments of Accounts Receivables. Take action, solve problems/complaints using appropriate service recovery guidelines. Follow established safety protocols and procedures at all times. Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity. Creates schedules for front office staff. Makes sure time clock punches are correct. Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Fill in for the Breakfast/Lobby attendant when needed. Tools and Equipment: Bell stand luggage carts, hand truck Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: Interior and exterior of hotel in center of front drive. Physical Job Requirements Frequently standing up behind the front desk and front office areas. Carrying or lifting up to 50 pounds Handling objects, products and computer equipment. standing, stooping, lifting Climbing Climbing up to but not limited to one flight of stairs. Work Environment Inside 100% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift. Must be able to lift up to 50lbs. Must be willing to assist with Concierge & Front Desk Duties Visibly must be able to use computer for extended periods of time Must answer phones in a clear, understandable tone Must be able to push or pull a fully loaded bell cart full of luggage Must be able and willing to use stairs whenever necessary Background check is required.

Texican Court is located in Irving, Texas and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. JOB SUMMARY: The Front Office Manager at Texican Court oversees all front desk operations to ensure exceptional guest service and efficient hotel operations. This role is responsible for managing the front office team, optimizing occupancy and revenue, and maintaining high standards of hospitality in alignment with the hotel's unique brand identity. Duties AND Responsibilities: Display exceptional knowledge of guest rooms and amenities Complete injury/ incident reports for guests and employees Be on the lobby during peak hours and special events (7:30AM - 9:30AM, 4PM to 7PM) Review arrivals and departures for special requests and billing notes Complete MOD checklist on scheduled shifts Review the credit check report and additionally authorize as needed Perform lock out if authorization declines Ensure front desk agents complete the shift checklist Verify room inspections are on pace Review Out of Order/ Service rooms and verify if needed Verify all amenities are submitted in Alice and are completed Ensure room service orders taken at the front desk are entered per hotel standard Complete annual reviews for designated associates Participate in any off-site events Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety Schedule and host monthly Bravo meeting Front Desk Agents and Night Auditors Create and assign weekly trainings. Schedule monthly office deep clean Ensure lost and found items are appropriately logged and stored Storage to be cleaned out monthly Ensure staff is adhering to all service standards and codes of conduct Purchase gift shop and signature scent items Purchase office supplies for hotel staff Review financials on a daily/ weekly basis Input forecast into Hotel Effectiveness Schedule employees according to Hotel Effectiveness specifications Review Daily Check in Hotel Effectiveness daily and address any potential overages Communicate all special events to Front office staff Source and participate in events that help promote Texican Court and all outlets Schedule continuous staff training on liquor, beer, wine, and food Ensure room service and amenities are delivered according to company standards Qualifications Qualifications: Minimum of 4 years in hospitality industry High school or equivalent education required. Minimum one year experience preferred in either housekeeping or front office Valid Driver's license Communicates effectively with others Works productively with a team Contributes to team results. Ability to follow safety guidelines. Professional behavior, able to work for long periods of time. Ability to work under pressure in a fast-paced environment. Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl Be proficient in Microsoft Word, Excel, and PowerPoint BENEFITS: Medical, Dental, Vision, Life insurance Paid Time Off , Wellness days Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in all day-to-day aspects of the hotel operation. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 25% Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. 20% Observe Front Office Associates and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. 20% Direct and train Front Office Associates. Assist in new-hire and on-going training. Direct and assist Front Office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule. 20% Arrive at workplace on time in professional attire prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front office staff. 15% Produce department schedules in accordance with budget productivity standards and communicate the schedule to staff in a timely manner. Order supplies and any needed items while adhering to budget and ensuring staff receive all the necessary tools and supplies to work efficiently. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with assorted accounting tasks including Accounts Receivable, Accounts Payable, and Cash Handling/Bank Management. Provide support to the Housekeeping Department as needed inclusive of supply orders, scheduling, and setup of daily room assignment boards. Assist the food and beverage team with as-needed support inclusive of food running and guest relations needs. Any additional tasks assigned by the Operations Manager or General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills including proficiency in Microsoft Office Programs such as Word and Excel. Must have excellent leadership capability and customer relations skills. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. Qualifications Education High School Diploma Required Experience One to Three years Hotel Management Experience preferred Marriott brand experience highly desired. Licenses or Certificates Valid and Active Drivers License** Grooming All employees must maintain a neat, clean and well-groomed appearance per Cassara Carlsbad's standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa's owner or operator. **Driver Guidelines I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 3 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver's license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver's License in effect for at least 3 years. IV. No more of 25% of drivers should be under the age of 25 or over the age of 74. V. Violations include seat belt violations, but do not include such non‐moving violations as weight violations or improper or inadequately maintained equipment. Any unauthorized passengers, other than company employees, are not permitted Seat belts must be utilized when the vehicle is in motion The use of radar detectors is forbidden in all vehicles owned or used by the company Cargo will be secured and all doors locked while en route and while the vehicles are parked. Driving distractions must be avoided, which includes the use of cell phones, while operating a vehicle on behalf of the company.

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Responsible for managing all aspects of the Front Office and Guest Services function of the hotel, personally monitoring service and proactively identifying areas of opportunity, ensuring compliance with service and operational standards. Coordinates with all departments throughout the hotel to ensure guest and internal requests are properly fulfilled. Ensures department expenses are in line, maintaining budgeted productivity levels while maximizing guest satisfaction. ESSENTIAL DUTIES & FUNCTIONS Operational Responsibilities Responsible for planning the day-to-day operations of the Front Office and Guest Service department and executing goal. Provides a positive work environment through motivation, support, empowerment, and development for associates through teamwork and clear communication. Monitors and responds appropriately to guest service functions, ensuring service standards are maintained. Maintain budgeted expenses for the Front Office and Guest Service departments. Process and submit all invoices to accounting in a timely manner. Assist Front Desk Agents with check-ins and check-outs. Maintain and promote special guest programs and branded initiatives. Complete special projects in a timely manner as required. Monitor department to ensure the highest quality of guest relations. Identify opportunities for process improvements and operational efficiencies. Managerial Responsibilities Maintain a positive work environment and be a leading positive force in the team. Walk public spaces, including but not limited to Front Drive, Lobby, and public restrooms multiple times per shift to ensure the desired ambiance is up to company standards. Maintain the integrity of cost controls and proper maintenance of assets Responsible for assisting in the supervision and performance of all Front Office-related operations and personnel. Monitor and maintain Front Office quality and costs. Prepare the reports for and attend monthly AR meetings. Compile information regarding internet bookings and process billing accordingly. Managing billing for AR accounts as needed Monitor the time and attendance of employees through Paycom Schedule front office and guest services staff and ensure labor expenses are maintained according to budget and forecast, and service level is at the expected level. Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate. Be on call 24/7 for any emergency situations that may arise Be available to do Manager on Duty weekends as required. Any other duties assigned by your immediate supervisor Cover as shift Manager on Duty as needed Create and communicate weekly schedules and enter them in each system (Hotel Effectiveness and Paycom) Monitor labor productivity daily and adjust appropriately as needed Interview and hiring front office and guest service candidates. Guest Services Daily review guest feedback and immediately develop and execute a plan to improvement. Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate Make and receive calls regarding guest accounts Assist with customer service with the patrons at the desk, lobby or any other area of the hotel Exemplify and reinforce the company's service culture and positive work environment Ability to effectively receive and provide feedback Team Support and Training Relentlessly train and motivate customer service employees. Relentlessly rehearse the steps of service with the employees in the lobby daily Spent a significant amount of time in the lobby, engaging with customers, monitoring, and ensuring the highest level of service, and supporting and assisting the team as necessary. Assist in the training and motivation of front-of-house staff Consistently develop and execute new training topics based on staff and operations needs Always be available to assist other departments Attend and complete company-mandated training Attend and participate in company-organized training Participate in a book club Communication and Reporting Effectively manage all hotel communication, both internal and with guests, using communication platforms Effectively communicates and manages guest issues and follows up to ensure timely resolution. Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses. Report any incidents and create an incident report on the same day Review daily MOD pass on and communicate as needed Attend the Daily Stand up and Recovery meeting and communicate answers to any questions timely manner Review and respond to emails effectively without delay Effectively cooperate with and assist the Sales team on group billing Assist with accounting items such as monthly tax exemption/ guests billing inquiries Post all necessary information needed for employees on the communication board Safety & Compliance Maintain a safe, clean operating environment, ensuring compliance to all local health codes and regulations. Ensure to complete all required certifications, harassment, and safety and security training Ensure that all Front Office and Guest Services staff complete all required certification, harassment, safety and security training Ensure to monitor and promote a safe environment in the areas of responsibility, free of any safety and security hazards Ensure to provide a healthy and harassment-free environment for all employees BASICS Maintain cleanliness and organization in all work areas Display courteous behavior with guests and team members Report any unsafe conditions immediately Ensure hotel equipment is in proper working condition Perform any additional duties as assigned by the supervisor Always applies the principles of trust, honesty, respect, integrity, and commitment. Develops working relationships with vendors, contractors, city officials, and others to ensure the best interests of the hotel are a primary focus. Establishes confidence in the customer service throughout the hotel and throughout the Valencia Group. Physical Requirements Sitting: Completion of office work at an average of 2 hours a day. Standing/Walking: Frequent with 6 to 7 hours a day Lifting/Carrying: Occasionally 5lbs-50lbs Other Physical Requirements: Physical abilities, including bending, reaching, and the ability to operate by walking/standing in the lobby for 6 to 7 hours daily. They must also possess good vision and dexterity. Working Environment Interior: Working in a variety of interior spaces, including lobby areas, offices, guestrooms, hallways, storage, and meeting spaces. On occasion, in food and beverage areas such as restaurant/ bar/back of house kitchen areas. Exterior: Walking front drive, pavilion, pool areas, exterior walkways assisting with valet parking and guest luggage assistance when needed, while also dealing with weather conditions, customer service, and staff management. Qualifications CANDIDATE PROFILE Education and Experience Minimum of 2 years in a hotel leadership position Minimum of 3 years in the hospitality industry High School diploma or equivalent Minimum one year of experience preferred in either Front Office or Housekeeping Valid Driver's license preferred ESSENTIAL SKILLS AND QUALIFICATIONS Strong verbal and written communication skills Effective time management and problem-solving skills Proficiency in Microsoft Office Suite, Windows, and cloud-based applications, familiarity with Property Management Systems, handling online bookings and guest feedback Ability to work well with a team and demonstrate attention to detail Excellent organizational skills and interpersonal abilities Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team, and commits to a course of action with available information. Develop an understanding of all VGSOPs and LSOPs pertaining to Front Office and Guest Services, those impacted by Front Office and Guest Services, and VGSOPs and LSOPs pertaining to the hotel as a whole, effectively adhering to and/or putting those policies into practice. Establishes effective, two-way communication with all subordinates. Effectively coaches and develops all members of the Front Office and Guest Services team. Finds opportunities to develop all members of the Front Office and Guest Services team Effectively conveys operating standards to all members of the Front Office and Guest Services team. Holds all members of the Front Office and Guest Service team accountable for performing to standards. Communicates effectively with others Works productively with a team Contributes to team results. Ability to follow safety guidelines. Professional behavior, able to work for long periods of time. Ability to work under pressure in a fast-paced environment. BENEFITS: Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. Valencia Hotel Group has been named in Newsweek's list of America's Greatest Workplaces in these categories: America's Greatest Workplaces for Women 2024 America's Greatest Workplaces for Job Starters 2024

Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution of the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. The schedule for this position works primarily second shift (2pm-10pm). Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.

The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments. They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners. Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information. Requirements: Works directly with department managers to ensure a seamless workflow on a daily basis. Participates in mandatory training. Participates and ensures implementation in sales and marketing programs. Completes random guest-registry audit to assure accuracy and completeness. Maintains key control and loss prevention programs. Ensures that all, procedures, federal and state policies are followed. Reports aged open accounts to Support Office Accounting Department. Any other requests from the Corporate Office. Qualifications: Candidate must have previous work experience with Marriott FOSSE system. Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience. Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff. Candidate must be able to work evenings, weekends available for on call. Candidate must be knowledgeable in Marriott's Brand Standards.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.