Advanced Technical Support Specialist
Cornerstone Ondemand job in Portland, OR
The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team.
**In this role you will...**
+ Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement.
+ Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents.
+ Act as a dedicated point of contact for elite customers, developing deep knowledge of their environments, priorities, and use cases, and tailoring support accordingly.
+ Lead and participate in quarterly business reviews (QBRs), collaborating on customer success initiatives, KPI tracking, and service optimization strategies.
+ Research and replicate advanced configuration, compatibility, or product defect issues, documenting findings and driving resolution with limited oversight.
+ Facilitate real-time customer communications through calls, meetings, chat, and collaboration tools, ensuring stakeholder clarity-including C-level executives and engineering leaders.
+ Mentor, advise, and train other technical support team members, promoting knowledge dissemination and best practices.
+ Maintain an advanced understanding and serve as Subject Matter Expert for the Cornerstone product portfolio.
+ Author and maintain knowledge base articles; lead and support knowledge sharing initiatives.
+ Champion customer feedback, ensuring continuous improvement and implementation of relevant suggestions.
+ Communicate technical incidents in clear business terms, facilitating understanding and alignment across customer and internal teams.
+ Track and report on key performance indicators, including response times, resolution rates, customer satisfaction, and NPS for assigned enterprise accounts.
**You've got what it takes if you've got...**
+ Bachelor's degree in computer science, information systems, or related field, or equivalent experience.
+ At least 5 years' experience in a technical customer support role, with a minimum of 2 years supporting enterprise SaaS solutions, including LMS, HRIS, or LXP products.
+ Proven experience delivering high-touch, proactive support to large enterprise customers in a senior or lead capacity.
+ Expert written and verbal communication skills, with the ability to engage confidently with all levels of the organization.
+ Experience overseeing major enterprise incidents and providing escalation management in partnership with product, engineering, and account teams.
+ Exceptional organizational and multitasking skills; able to lead multiple engagements simultaneously for strategic accounts.
+ Customer-focused mindset with initiative and ownership, demonstrated ability to handle stressful situations calmly and professionally.
+ Skilled at facilitating large remote group conversations and translating technical topics for non-technical stakeholders.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
Senior Manager, Global Customer Support
Cornerstone Ondemand job in Portland, OR
**About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success.
**In this role you will...**
+ **Team Leadership:** Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions.
+ **Operational Excellence:** Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics)
+ **White Glove & Proactive Support:** Continuous improvement to existing "best in class" customer support package that exceed expectations for enterprise customers, focusing on proactive engagement, personalized solutions, and superior issue resolution.
+ **Data-Driven Management:** Gather, analyze, and report on critical support metrics: CSAT, NPS, first response time, resolution time, and more. Use data to drive continuous improvement, inform decisions, and demonstrate impact to leadership.
+ **Process Optimization:** Evaluate new technologies, tools, and best practices in support operations; identify opportunities for automation and efficiency.
+ **Cross-functional Collaboration:** Partner with product, engineering, account management, and sales teams to drive successful customer outcomes, fast-track issue resolution, and relay customer feedback for product improvements.
+ **Customer Advocacy:** Serve as a trusted advisor and escalation point for enterprise customers, advocating on their behalf internally and ensuring their voices are heard.
**You've got what it takes if you've got...**
+ Bachelor's degree in a relevant field and/or role aligned experience required.
+ 6+ years experience in customer support/operations roles, with at least 5 years leading teams in a SaaS environment.
+ Demonstrated expertise in enterprise-level support and white glove services.
+ Deep proficiency with customer support operational tools and CRM platforms.
+ Proven track record in data analysis and using metrics to drive decisions.
+ Experience designing and modeling customer support packages and service tiers for enterprise clients.
+ Excellent communication, leadership, and stakeholder management skills.
+ Ability to thrive in a fast-paced, customer-focused, and collaborative environment.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
Global Sales Leader - NDB (Nutanix Database Services)
Salem, OR job
Hungry, Humble, Honest, with Heart. **The Opportunity** Nutanix has always been known for bringing simplicity to the most complex of technology challenges, delivering it through beautiful engineering and simple, "one-click" software. As enterprises face an unprecedented acceleration in application development-fueled by cloud-native architectures, digital transformation, and the explosive impact of Generative AI-data has become both a critical asset and a major challenge.
Nutanix Database Service (NDB) is our answer to this complexity. It offers a unified, automated platform to manage all database operations-from provisioning and patching to scaling and lifecycle management-across hybrid and multicloud environments. NDB is already running in some of the world's largest enterprises, delivering mission-critical services that support accelerated application performance, ensure data governance, and help meet stringent regulatory compliance requirements. Uniquely, NDB supports the most popular database engines in the enterprise, including Oracle, SQL Server, PostgreSQL, and MongoDB, on a single, unified platform.
We are seeking a visionary Global Sales Leader to spearhead our NDB go-to-market strategy. This is a critical leadership role responsible for shaping our presence in the database market, driving revenue growth, and establishing Nutanix as a definitive thought leader in the DBaaS space.
**About the Team**
The NDB Specialist Sales Team sits at the center of one of Nutanix's most strategic growth areas and has been instrumental in our success with the world's largest companies.
+ **Global and Highly Collaborative:** The organization is global, with team members across North America, EMEA, and APJ. The team operates with a highly collaborative mindset, partnering closely with Product Management, Engineering, Product Marketing, Core Sales, and Channel teams.
+ **Mission-Driven and Customer-Centric:** The team is united by a shared mission: helping customers modernize their database estates, simplify operations, and accelerate digital transformation. We work directly with customers ranging from Fortune 100 enterprises to digital-native startups.
+ **Supportive Leadership & Culture:** You will join a group that values humility, transparency, and accountability. Our leaders are highly accessible and invested in professional development, mentorship, and team-based success.
**Your Role**
As the Global NDB Sales Leader, you will be at the forefront of the database industry's transformation. Your mission is to evangelize the value of NDB, build and lead a high-performing specialist sales organization, and drive strategic engagements with enterprise customers.
+ **Strategic GTM Leadership:** You will own the global strategy, go-to-market plan, and execution for the NDB business. You will be measured against pipeline generation, bookings targets, and customer adoption.
+ **Global Sales and Revenue Ownership:** Own the worldwide sales number, revenue targets, and sales projections for NDB. Your focus will be on increasing the value delivered to customers, shortening sales cycles, and successfully displacing competitors.
+ **Team Building and Leadership:** Lead a global matrixed team of highly skilled, seasoned database sales specialists. You will be responsible for hiring, coaching, and developing top talent in the market.
+ **Database Thought Leadership:** Act as the leading voice for Nutanix in the database market. Represent our vision and point of view at industry events, with analysts, and in high-level customer meetings. Drive our brand as an innovator in DBaaS.
+ **Ecosystem and Channel Development:** Collaborate with our ecosystem teams to build and execute a plan with key partners, including database vendors, cloud providers, OEMs, and GSIs, to multiply our market reach.
+ **Sales Enablement:** Partner with our enablement teams to implement a comprehensive training plan that ensures every seller can articulate the critical database challenges Nutanix solves and our key differentiators.
+ **Executive Collaboration:** Work closely with Product Management and Engineering to influence the NDB roadmap based on market feedback and customer needs, ensuring our offerings drive deal velocity and partner autonomy.
**What You Will Bring**
We are looking for an experienced, motivated, and entrepreneurial Senior Director to lead our Global NDB Sales organization. You will report to Global Sales leadership and be responsible for leading the go-to-market strategy and execution for Nutanix's premier database solution.
+ **Deep Database Domain Expertise:** Extensive experience in the database and Database-as-a-Service (DBaaS) market is essential. You must have a strong understanding of database technologies (e.g., Oracle, SQL Server, PostgreSQL, MongoDB), data management trends, and the competitive landscape.
+ **Proven Sales Leadership:** 10+ years of quota-carrying enterprise software sales experience and 5+ years in a senior sales leadership role (Director/VP level) in a fast-paced, global, matrixed environment.
+ **GTM Strategy and Execution:** Demonstrated track record of building and executing successful go-to-market strategies that resulted in significant revenue growth for a new or emerging product line within the enterprise software space.
+ **Thought Leadership Presence:** Proven ability to act as a market evangelist, with experience speaking at industry events, engaging with analysts, and building a strong brand presence. You are a storyteller who can rally customers and sellers around a forward-looking vision.
+ **Complex Deal Experience:** You have extensive experience negotiating large, complex software deals with enterprise customers.
+ **Entrepreneurial and Collaborative Spirit:** You are a humble leader with a bias for action, an entrepreneurial spirit, and an affinity for teamwork. You thrive in a role with limited direction and are a proven self-starter.
+ You hold a Bachelor's Degree or have equivalent work experience; an MBA is preferred.
+ Ability to travel up to 50% (domestic and international).
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
The **On-Target-Earnings (OTE) Pay Range** for this position at commencement of employment is expected to be between USD $ 368,000 and USD $ 552,000 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
Senior or Principal Program Manager (Technical)
Beaverton, OR job
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.
About the Team
The Product and Technology (P&T) Operations organization is the central function that powers execution excellence for all of P&T. We are the glue that connects vision to delivery!
While our P&T partners build, innovate, and maintain Workday's suite of cloud-based enterprise applications, we ensure their success by establishing the core planning frameworks and execution rhythms across the organization. We enable decisions, delivering data-driven insights that inform prioritization and facilitate critical decision-making.
As leaders, we are managing high-impact programs from initiation through delivery, defining the foundational tools, processes, and governance that allow P&T to scale its operations efficiently and consistently.
About the Role
As a Principal or Senior Program Manager in the P&T operations team, you act as a force multiplier. You are not just managing projects; you are implementing the processes and rhythms that enable executive success and systematic execution across P&T's software development lifecycle! You will function as a trusted advisor to P&T leadership on matters of execution health and strategic alignment and develop relationships to ensure unified execution of transformational programs.
You will establish and enforce the program disciplines required for successful delivery. This includes defining detailed schedules, managing critical dependencies, and leading all aspects of stakeholder management.
Responsibilities include:
* Design, implement, and run the core operating rhythms, encompassing all planning cycles, execution cadences, and business review forums.
* Proactively identify and eliminate systemic operational bottlenecks and friction points.
* Design and implement frameworks, processes, and tooling vital to scaling operations efficiently. Establish strong, systematic approaches to guide programs end-to-end, ensuring consistency and repeatability.
* Anticipate, identify, and manage strategic and operational risks across the portfolio, developing mitigation plans with organizational impact.
About You
Basic Qualifications - Principal Program Manager:
* 10 + years of experience as a program management leader, conceiving, defining, and delivering transformative operational and technical programs.
Basic Qualifications - Senior Program Manager:
* 7 + years of experience in program management, conceiving, defining, and delivering transformative operational and technical programs.
Other Qualifications:
* Outstanding ability to build influential relationships with senior leadership (VP/SVP levels), effectively driving alignment and unified execution for critical cross-functional programs.
* Highly skilled at guiding high-stakes program and operational decisions, contributing to long-term strategic planning, and developing proactive solutions to complex problems
* Deep expertise in crafting and implementing systematic risk management strategies within major programs, ensuring thorough mitigation planning and minimizing organizational exposure.
* Proven ability to provide strategic direction for the organization's most impactful programs, mastering the development of sophisticated schedules, critical dependency management, and documentation standards.
* Expert ability to lead and facilitate strategic discussions and critical decision-making forums with stakeholders, driving consensus and definitive outcomes for program success.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $185,000 USD - $277,400 USD
Additional US Location(s) Base Pay Range: $156,200 USD - $277,400 USD
Additional Considerations:
If performed in Colorado, the pay range for this job is $164,400 - $246,600 USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
12/18/2025
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
Auto-ApplySolution Consultant
Cornerstone Ondemand job in Portland, OR
We are seeking a Solution Consultant that will be responsible for working closely with Cornerstone's Sales Team and RVPs. The goal is to attract new customers, as well as, retain and expand existing customer relationships by matching our solutions to customer's business needs. It is essential that each Solution Consultant is current on industry and product knowledge. Additionally, each Solution Consultant is expected to work with the broader team to help relay knowledge and best practices.
In this role you will:
+ Demonstrate product functionality and clearly connect our value proposition
+ Assist in aligning client's needs, goals, and objectives
+ Understand clients' business environments
+ Verbally and accurately communicate simple and complex solutions
+ Communicate business requirements to project/implementation teams
+ Stay aware of competitors' solutions and be able to position effectively against them
+ Assist with RFP's/RFI's/RFQ's
+ Communicate with the Solution Consultant team regarding best practices
+ Consider privacy and security obligations
+ ... and being the rockstar you are, will be willing to take on additional responsibilities as needed
You've got what it takes if you have:
+ 3+ years of pre-sales experience
+ Desired Skills: SaaS, Human Capital Management, Effective Communication, Solution/Consultative Selling, Team Player, Accountability, Salesforce.com, Enterprise Software, Customer Engagement, Talent/HRIS/CRM Management Systems Knowledge
+ Highly developed presentation and product demonstration skills
+ Strong relationship-building expertise
+ Proven experience of translating product functionality into client value
+ Strong drive to achieve results with minimal supervision
+ Excellent communication, presentation, time management and organizational skills
+ The ability to work with a geographically dispersed team
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
AI Sales Specialist
Salem, OR job
**Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you a driven sales professional with a strong background in generative AI technologies and exceptional communication skills, looking to make a significant impact in the rapidly evolving AI space? Do you have an entreprenurial sprit? If so, you'll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to engage with top clients across the Americas, contribute to innovative AI solutions, and advance your career in a fast-paced, entrepreneurial setting.
**About the Team**
The AI Business Development team at Nutanix is a dynamic and collaborative group focused on pioneering AI initiatives across the Americas. Primarily based on the East Coast, from New York to Washington, D.C., as well as in Texas, the team fosters a culture of teamwork and innovation, operating with an entrepreneurial spirit akin to that of a startup. Their mission is to drive growth and visibility for Nutanix's AI products, engaging with clients through effective technical selling and support while maintaining a focus on ideal customer profiles and generating top-of-funnel opportunities.
You will report to the Sr. Director of AI Business Development (Portfolio Sales), who values open communication, candid feedback, and a collaborative approach among team members. The manager encourages team members to work independently while fostering a supportive environment where individuals can share insights and strategies. The work setup for this role allows for flexibility, with potential for remote or hybrid arrangements, depending on the candidate's region. Specific in-office days required will be confirmed during the hiring process.
This role requires moderate to high travel, with an expectation of 50 to 70% travel throughout the year. There will be spikes in travel during busier months like May and June, while travel may be less frequent during the holiday season in December, January, and February.
**Your Role**
+ Conduct technical selling and support sales efforts as a dedicated AI selling specialist.
+ Collaborate with account teams to generate top-of-funnel opportunities and engage with key clients.
+ Present sales pitches and technical demonstrations to prospective clients, showcasing AI solutions.
+ Manage moderate to high travel (50-70%) to meet clients and prospects across the Americas.
+ Develop and contribute to content for technical blogs and AI-related materials to improve market visibility.
+ Understand and communicate the value proposition of Nutanix's AI offerings to stakeholders.
+ Build relationships with cross-functional teams to ensure alignment and collaboration in sales efforts.
+ Set and achieve sales targets while contributing to the strategic direction of Nutanix's AI initiatives.
**What You Will Bring**
+ 5-10 years in sales or account executive roles with Entrepreneurial approach
+ 1 year of experience with generative AI technologies
+ Familiarity with key AI platforms such as AWS Bedrock, DataRobot, and NVIDIA AI Enterprise.
+ Strong presentation skills, comfortable speaking to large audiences (up to 1,000 people).
+ Ability to calculate ROI, TCO, and other financial metrics related to sales motions.
+ Excellent communication and collaboration skills to work effectively with cross-functional teams.
+ Active involvement in AI-related content creation, such as blogging or social media engagement.
+ Strong business acumen with the ability to engage stakeholders, including finance professionals.
**Work Arrangement**
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
The pay range for this position at commencement of employment is expected to be between USD $ 253,600 and USD $ 380,400 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
Staff Consultant - Database
Salem, OR job
**Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you a passionate and forward-thinking architect with a knack for hybrid cloud networks and security? If so, joining Nutanix as a Sr. Staff Consultant will empower you to tackle exciting challenges while collaborating with a talented team dedicated to delivering innovative solutions, furthering your career growth, and making a meaningful impact in a globally recognized organization.
**About the Team**
At Nutanix, the Professional Services Team is composed of talented professionals located across the AMER, EMEA, and APAC regions. This diverse and dynamic group collaborates closely with one another and our customers to implement and optimize Nutanix solutions. Our unique culture emphasizes teamwork, innovation, and a relentless focus on delivering exceptional customer service. Together, we provide the technical expertise, guidance, and support necessary for our customers to maximize the benefits of both Nutanix and VMware technologies, ensuring their success and satisfaction.
You will report to the Manager of Services. The work setup for this position is primarily remote, allowing for flexibility and work-life balance. While most of your collaboration and responsibilities can be managed from home, we do require that you come into the office for in-person engagements as needed. Additionally, the role may involve travel up to 40%, providing opportunities to meet with clients and engage with team members across various locations.
**Your Role**
+ Lead billable project engagements, ensuring successful completion and customer satisfaction.
+ Conduct interactive workshops with clients to showcase Nutanix products and their benefits.
+ Collaborate with internal teams to gather requirements for designing secure, scalable hybrid cloud solutions.
+ Design and implement enterprise virtualization and database solutions.
+ Provide pre-sales support as a Subject-Matter Expert to facilitate the sales process.
+ Develop comprehensive documentation, toolkits, and best practices to enhance team knowledge and resources.
+ Achieve first-year objectives by actively engaging clients and contributing to solution designs and whitepapers.
+ Foster a culture of continuous learning and skill development within the team and among clients.
**What You Will Bring**
+ Minimum **5** **+ years of experience** in virtualization, hybrid cloud, and database architecture.
+ Extensive experience engaging with **external customers** in technical or consulting roles.
+ Proven expertise in **cloud design and deployment** , including VMs, storage, networking, and databases.
+ Significant hands-on experience performing **database migrations using native tools** across multiple platforms.
+ Deep experience with **Microsoft SQL Server, MySQL, MongoDB, and PostgreSQL** .
+ **Familiarity with Nutanix Database Service (NDB)** is a plus.
+ **VCP certification** or equivalent experience preferred.
+ Strong understanding of **Azure and AWS** networking, security concepts, and best practices.
+ **Exceptional communication skills** , with the ability to whiteboard solutions and produce detailed technical documentation.
+ **Bachelor's or Master's degree** in Computer Science, Information Technology, or a related field.
**Work Arrangement**
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
The pay range for this position at commencement of employment is expected to be between USD $ 128,000 and USD $ 217,200 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
Director, Finance Planning and Analysis
Portland, OR job
SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we're looking for
We're looking for a Director of FP&A to lead the Corporate FP&A function at SurveyMonkey. Reporting to the VP of FP&A, this role will focus on enhancing SurveyMonkey's ability to track and forecast the financial impact of strategic changes. This high-profile role will involve partnering with executives, investor representatives, and finance team members to inform and communicate leadership's vision for the company. We're looking for people who are comfortable delivering investor-grade analysis and recommendations while developing a team of strong business partners.
What you'll be working on
Lead the execution of the company's core financial planning process, including annual, quarterly, and monthly planning and reporting
Manage a team of business partners who interface with C-level executives to understand and plan their expense management
Prepare financial presentations for investors and internal use
Analyze financial problems and interpret results
Develop financial infrastructure through process optimization and automation
Monitor and analyze monthly operating results against budget and forecast
Lead development of financial models to adjust forecasted results for changes in currency, headcount, and efficiency improvements
Maintain a unified understanding of the company's strategy, financial reporting, and plans for the future.
Leverage a strong GAAP foundation to bridge adjusted EBITDA to FCF and uFCF, clarifying run-rate calculations and key inclusions.
We'd love to hear from people with
7 years of experience in an accounting or finance role, with 5 years of experience managing a team
Demonstrated experience building financial models to address specific business needs
Experience with financial reporting and forecasting tools like Anaplan or NetSuite
Experience tracking, analyzing, and reporting employee headcount and other expenses
Proven ability to translate complex financial results and forecasts into actionable recommendations for non-financial executives and investor stakeholders, applying data-driven insights to influence decision-making at the highest levels.
Demonstrated success in hiring, developing, and mentoring high-performing finance professionals
The base pay provided for this position ranges from $173,400 / year - $234,600 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
#LI-remote
Why SurveyMonkey? We're glad you asked
At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Auto-ApplySenior Enterprise Sales Engineer - Majors Northwest
Portland, OR job
As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
Own technical engagement with customers during the trial phase. Communicate Datadog's value based on activities and work with customers on any identified issues or concerns to successful conclusion
Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
Deliver product and technical briefings / presentations to potential clients
Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape
Who You Are:
Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
Able to sit up to 4 hours, traveling to and from client sites
Able to travel via auto, train or air up to 45% of the time
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Auto-ApplySLED Systems Engineer (Presales)
Portland, OR job
Hungry, Humble, Honest, with Heart.
The Opportunity
Do you love discovering customers' business challenges and crafting unique solutions for them? Are you ready for an opportunity to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a knack for helping customers understand them; we want to talk to you!
Nutanix (NTNX) is looking for a passionate and enthusiastic Systems Engineer (SE) who will act as a trusted advisor to our customer's beginning as a presales activity while aiding the customer's transformational journey through the adoption of our solutions portfolio. Your primary responsibility is to partner with the sales team and provide technical knowledge around Nutanix solutions to our customers and prospects. You'll provide technical expertise through sales presentations, product demonstrations, and guide prospects through technical evaluations (POCs) which are critical to the deal's success. Additionally, you will work with various teams to resolve customer concerns, escalate product issues, and serve as an ambassador for our brand.
About the Team
Join our vibrant and dynamic State, Local, and Education (SLED) team at Nutanix! As part of our Systems Engineering & Solution Sales organization, you will be a key player among our 800+ customer-focused technical sales professionals. Working across various locations, our team members excel at identifying and matching technology opportunities with customer business issues and objectives. Our team culture is built on collaboration and expertise - we act as trusted consultants to Nutanix sales, customer success teams, business partners, and customers alike.
You will report to the Systems Engineering Manager who leads our SLED team with a focus on mentorship, guidance, and fostering a culture of continuous learning and development. The work setup for this role is remote, allowing for flexibility and work-life balance. There is no specific requirement for you to go into the office as the role can be effectively performed remotely.
The role does involve travel, and you must be prepared to travel up to 25% of the time, primarily within your territory and for various event-based opportunities.
Your Role
Demonstrate features and articulate benefits of Nutanix solutions to influence customer's purchases to drive business transformation
Size and configure Nutanix solutions
Navigate & build long-term relationships with customers & be seen and treated as their trusted/valued resource
Communicate customer feedback into the Nutanix ecosystem
Partner with sales counterparts in developing account plans, customer persona coverage models and proposal creation to recommend and design solutions based on Nutanix offerings
Collaborate with the wider presales team and obtain technical wins in the shortest and most professional manner
What You Will Bring
3 + years of experience in a customer-facing technical role
Bachelor's Degree, and working knowledge of Information Technology, or equivalent experience
Hands-on technical aptitude, and the agility to adapt according to market demands.
Team player with cross-functional collaboration experience.
Analytical approach to solving complex problems, with the ability to clearly describe the situation and suggest a solution strategy.
Excellent communication (written and verbal) and presentation skills in English.
Ability to manage multiple projects, determine project urgency, and execute detailed action plans.
Highest level of personal and professional ethics and integrity.
A desire to learn and be challenged, and continuously strive for excellence.
Ability to perform and execute a flawless proof of concept, which at times will require lifting up to 50 lb servers within the datacenter in order to rack and stack the hardware the proof of concept will be executed on.
Ability to tell a compelling story using a whiteboard, presentation and other media
Advanced virtualization knowledge and / or enterprise application expertise
Must be able to travel up to 25% of time predominantly in territory and event-based opportunities
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
The pay range for this position at commencement of employment is expected to be between USD $ 165,200 and USD $ 247,800 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
--
Auto-ApplyCloud Native Sales Director, Americas (NKP-Nutanix Kubernetes Platform)
Salem, OR job
**Hungry, Humble, Honest, with Heart.** **The Opportunity** Lead the Americas Cloud Native (NKP) Specialist Sales Team. Cloud Native technologies are among the most critical and strategic workloads for businesses today, accelerating digital transformation and enabling application modernization. Following our successful acquisition of D2IQ/Mesosphere, Nutanix is expanding our Cloud Native portfolio, which includes D2IQ technology and our existing NDK portfolio (Nutanix Data Services for Kubernetes). Today, that complexity has never been greater with the rise of containerization, microservices, and cloud-native architectures that organizations must navigate in a hybrid multi-cloud world. We have seen impressive adoption across our install base of approximately 30,000 customers, as well as attracting new customers to our platform.
**About the Team**
The Americas Cloud Native Team (NKP) sits at the center of one of Nutanix's most strategic growth initiatives, building a category-leading platform for containerized workloads in hybrid multi-cloud environments. This team has been purpose-built to drive Nutanix's long-term Cloud Native strategy by integrating best-in-class technology with Nutanix's existing Kubernetes data services (NDK) and core hyperconverged infrastructure (HCI) platform, forming the future platform for Nutanix.
**Highly Collaborative:**
The Americas Cloud Native Team members located across the Americas with proximity to both our customers and partners. The team operates with a highly collaborative mindset, partnering closely with our core account executives and account SE's, Cloud native sales specialists, Cloud native Specialist SE's, Partner and OEM Alliances Channel sales, Product Management, marketing and customer success
**Mission-Driven and Customer-Centric:**
Above all, the team is united by a shared mission: helping customers modernize applications, simplify operations, and accelerate digital transformation. The Cloud Native team works directly with customers ranging from Fortune 100 enterprises to digital-native startups, helping them navigate the complexity of containerization, multi-cloud architecture, and application modernization.
**Supportive Leadership & Culture:**
You'll be joining a group that values humility, transparency, and accountability. Leaders within the Cloud Native business are highly accessible and invested in professional development, mentorship, and team-based success. Nutanix's core values of Hungry, Humble, Honest, with Heart are not just words - they form the cultural DNA of this high-performing team.
**Your Role**
+ Lead the global go-to-market strategy for Nutanix's Cloud Native portfolio, targeting aggressive growth in a hybrid multi-cloud environment.
+ Implement analytical and operational methodologies to track growth and pipeline against team goals with operational effectiveness to effectively meet quarterly quotas for our Portfolio Products.
+ Build and maintain relationships with strategic customers.
+ Orchestrate complex deal structures with competitive knowledge, use case strategies, and expansion opportunities
+ Develop and implement a comprehensive sales strategy leveraging Solution Specialists and core sales teams to increase market share and customer adoption.
+ Drive annual revenue and pipeline targets, ensuring a clear alignment between sales efforts and organizational goals through effective performance measurement.
+ Hire, mentor, and develop a high-performing sales team focused on enterprise, commercial, and public sector accounts globally.
+ Collaborate with Product Management to create scalable offerings and drive product adoption while addressing customer needs for innovative Cloud Native solutions.
+ Foster strategic partnerships with channel and alliance partners to expand Nutanix's reach and effectiveness in the Cloud Native market.
+ Act as an industry ambassador by representing Nutanix at events and engaging with analysts to enhance brand recognition and market positioning.
+ Establish a culture of excellence that empowers teams, promotes collaboration, and drives performance through effective coaching and sales methodologies.
**What You Will Bring**
10+ years of sales and/or business development experience with a successful track record in quota-carrying roles.
5+ years of experience in high-level sales leadership and team management in a competitive environment.
+ Deep expertise in Cloud Native technologies, particularly Kubernetes, containers, and microservices.
+ Proven ability to negotiate complex deals with large clients and drive product adoption.
+ Strong understanding of go-to-market strategies and experience in executing successful GTM plans.
+ Excellent communication and interpersonal skills to collaborate effectively across organizational levels.
+ Entrepreneurial mindset with a focus on teamwork, results, and continuous improvement.
+ Bachelor's Degree required; MBA preferred
Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The pay range for this position at commencement of employment is expected to be between USD $368,000 and USD $552,000 per year. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
Senior Information Systems Engineer
Portland, OR job
SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we're looking for
We're seeking a Senior Systems Engineer to join our Business Systems Automation team to design, build, and optimize automation workflows that streamline business processes across the organization. As a key member of the Scrum team, you will lead the end-to-end delivery of automation initiatives, including supporting process discovery, completing solution design, development, deployment, and robust production support for automations and cloud-native data pipelines. This isn't just a development role; you'll partner closely with both technical and non-technical stakeholders to translate complex business challenges into impactful, measurable automation solutions. You'll play a crucial role in helping the team identify business benefits and help drive operational improvements.
What you'll be working on
Lead design and development of complex automation workflows and integrations across business systems.
Collaborate with stakeholders to analyze processes and identify automation opportunities.
Provide production support for existing and future automation and Lambda workflows, including monitoring, issue resolution, queue oversight, and user interactions
Write and maintain Python-based scripts to support automation, integration, and data transformation tasks
Collaborate closely with peers to maintain documentation, code hygiene, and continuous improvement cycles
Implement error handling, logging, and monitoring for all workflows to ensure operational reliability.
Work with IT security and governance teams to ensure all integrations comply with data privacy, security, and compliance standards.
Troubleshoot and resolve integration issues, ensuring minimal disruption to business operations. Provide technical mentorship to junior engineers.
Contribute to measurable productivity savings, write clear business use-cases, define business impact metrics, support and design solutions that reduce manual effort, improve data reliability, reduce costs, and scale business operations.
We'd love to hear from people with
5+ years of experience delivering automation solutions, workflows, and pipelines for stakeholders
Strong technical expertise with integration and automation/ AI platforms (e.g., Workato, MuleSoft, Glean, etc).
Ability to work effectively within an agile team environment and demonstrate strong ownership of assigned responsibilities and goals
Proficiency in Python or JavaScript for scripting and API integrations
Hands-on experience delivering solutions across ERP, CRM, HRIS, or other SaaS business applications.
Detail-oriented, able to prioritize multiple tasks under tight deadlines, and able to work in an efficient, quick, and organized manner
Experience mentoring junior staff and fostering team development.
System certifications (Workato, Mulesoft, etc) are a plus
Experience with UiPath is a plus
Experience working in a scrum environment
The base pay provided for this position ranges from $125,375 / year - $169,625 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
#LI-remote
Why SurveyMonkey? We're glad you asked
At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Auto-ApplySenior Technical Accounting Manager
Portland, OR job
SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we're looking for
SurveyMonkey is seeking an experienced Senior Technical Accounting Manager to lead our financial reporting and technical accounting team. This highly-visible role partners with senior leadership, external auditors, and cross-functional teams to ensure compliance with U.S. GAAP and our internal control framework. You will serve as the subject-matter expert on complex accounting matters and contribute to the development of reporting processes and financial policies in a private company environment. This position reports to the Senior Director of Accounting.
What you'll be working on
Leading preparation of consolidated financial statements, monthly and quarterly reporting packages, board materials, and compliance deliverables.
Researching and interpreting accounting standards; advising on complex transactions, including acquisitions, equity programs, lease modifications, and impairment assessments.
Maintaining and enhancing internal control frameworks to support compliance with lender requirements and best practices.
Preparing and reviewing disclosures, technical accounting memos, and management reporting analyses to support clarity and decision-making.
Partnering with SP&A, Treasury, Legal, and Accounting teams to ensure accurate financial data, including journal entries, reconciliations, and analysis related to debt (ASC 470), leases (ASC 842), equity compensation (ASC 718), capitalized software (ASC 350), and business combinations (ASC 805).
Managing, coaching, and developing one direct report, supporting technical growth and operational excellence.
We'd love to hear from people with
A bachelor's degree in Accounting or Finance; a master's degree is a plus.
CPA license (or equivalent certification).
7+ years of progressive accounting or audit experience, ideally including both public accounting and industry experience.
Strong knowledge of U.S. GAAP, internal control frameworks, and technical accounting research; IFRS exposure is helpful.
Experience leading technical accounting projects, communicating complex issues clearly, and driving process or reporting improvements, including use of ERP systems (NetSuite preferred).
The base pay provided for this position ranges from $133,450 / year - $180,550 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
#LI-remote
Why SurveyMonkey? We're glad you asked
At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Auto-ApplySolutions Architect: Nutanix Cloud Manager
Salem, OR job
**Hungry, Humble, Honest, with Heart.** **The Opportunity** Do you love discovering customers' business challenges and crafting unique solutions for them? Are you ready for an opportunity to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a knack for helping customers understand them, we want to talk to you!
Nutanix (NTNX) is looking for a passionate **Solutions Architect: Nutanix Cloud Manager** who will play a critical and pivotal role in driving the sales & customer adoption of Nutanix solutions and products. With the rapid growth Nutanix is achieving, you'll be our subject matter expert in providing technical expertise to make Nutanix's customers successful. You'll have the insight to make the connection between a customer's specific business problems and Nutanix's solution, and the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences. As the trusted technical advisor, you'll not only build demos and execute proofs-of-concept (POC) but also provide consultative assistance on architecture and implementation.
The position is a high-impact and high-visibility role, considered to be the pinnacle of Systems Engineering. Success in this role will be demonstrated by your strong technical aptitude and ability to communicate effectively and efficiently.
**About the Team**
Our Systems Engineering & Solution Sales organization is made up of 800+ customer-focused technical sales professionals who are responsible for identifying and matching technology opportunities with the customer's business issues and objectives, as well as channel partner training and enablement. This team also acts in a consultative fashion and is looked to as an expert in their field by Nutanix sales, customer success, business partners, and customers.
**Your Role**
+ Be the key subject matter expert and influencer in shaping customer decisions to adopt Nutanix technologies
+ Steer customer adoption initiatives and ensure ongoing satisfaction with the implemented solution
+ Have a love for solving complex operational challenges using automation
+ Present and demonstrate Nutanix technologies, drive customer engagements from early conversations to decision making evaluations.
+ Create long-term business relationships and become a trusted advisor within select accounts.
+ Create and deliver technical product & solution presentations and training sessions to customers, partners and field sales as needed.
+ Install, support and maintain Nutanix solutions during proofs of concept deployments.
+ Influence Nutanix go-to-market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers encountered
+ Stay well ahead of the learning curve in your area of expertise and related business trends
**What You Will Bring**
+ 10+ years of relevant experience in IT Operations, DevOps or technical sales with a proven track record of driving customer adoption of technology
+ Seasoned experience with Public Cloud solutions based on AWS, Azure or GCP.
+ Experience in scripting, coding in Python, Java, Go, or NodeJS, and Linux administration.
+ Deep understanding of containers and container orchestration systems such as Kubernetes, Mesos, DC/OS, Swarm and OpenShift.
+ Experience with infrastructure configuration and management tools such as Chef, Puppet, Ansible, Salt and Terraform.
+ Experience working in large environments with RDBMS, EDW, NoSQL.
+ Experience with monitoring tools such as Splunk, ELK.
+ Knowledgeable IT finance fundamentals (ROI/TCO conversations and public cloud cost)
+ Be a self-starter who can flourish in a dynamic technology company
+ Must be able to thrive in a fast-paced, ever-adapting environment, working with cross-functional teams and leveraging company resources to drive sales using a combination of top-down and bottom-up tactics.
+ Must be a well-adept communicator and presenter with excellent writing skills and a penchant for organization, constant follow-up and attention to detail.
+ Thorough understanding of technical discovery and proposal approval processes including ability to understand customer needs, overcome objections, assist in development of business cases and technically close deals.
+ Excellent oral and written communications skills, as well as excellent presentation skills
+ Ability to travel within the United States as required
+ Bachelor's degree or equivalent experience
The pay range for this position at commencement of employment is expected to be between USD $165,600 and USD $ 248,400 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
Senior Partner Operations Manager
Cornerstone Ondemand job in Portland, OR
We are looking for a strategic, analytical, and execution-focused **Senior Partner Operations Manager** to join Cornerstone OnDemand's GTM Strategy, Planning, and Operations team. This exciting and impactful role is central to shaping the frameworks, operating models, and insights that power Cornerstone's partner ecosystem across all major routes to market.
You will collaborate closely with leadership across Partnerships, Sales, Marketing, Product, and Finance to drive partner-led growth, strengthen operational discipline, and support strategic decision-making across global regions.
**In this role you will...**
**Partner Strategy & Planning**
+ Support the development and refinement of Cornerstone's global partner strategies across multiple routes-to-market and channel models, including but not limited to resellers, GSIs, and hyperscaler marketplaces (AWS, Azure, Google Cloud).
+ Contribute to long-term partner ecosystem planning, including segmentation, coverage models, and investment priorities.
+ Lead components of annual planning processes, including target-setting, performance tracking, and reporting.
**Programs, Governance & Operations**
+ Help design and evolve partner programs, incentives, and operational frameworks aligned to Cornerstone's GTM strategy.
+ Build and manage operating rhythms that bring visibility, alignment, and predictability across global partner motions.
+ Collaborate and guide the design, development, and deployment of an optimized PRM process and system
+ Work with Finance and Sales Operations to improve partner forecasting, data accuracy, pipeline hygiene, and performance reporting.
**Cross-Functional Leadership & Execution**
+ Serve as an operational thought partner to the Partnerships leadership team, connecting insights across cross-functional teams.
+ Support key initiatives that enhance partner experience, improve partner performance, and drive ecosystem revenue.
+ Develop data-backed insights, dashboards, and recommendations to guide leadership decisions and resource allocation.
**You've got what it takes if you've got...**
+ **5+ years of experience** in partner strategy, channel operations, GTM strategy, or similar roles within a SaaS environment.
+ Experience with multiple SaaS ecosystem routes-to-market and channel models, such as **resellers, GSIs, marketplaces, and technical partnerships.**
+ Demonstrated ability to build or improve partner operating mechanisms, program structures, and governance processes.
+ Strong analytical and problem-solving skills with experience turning data into actionable insights.
+ Demonstrable experience with partner engagement and management processes and systems, such as Salesforce and Zinfi
+ Excellent communication and stakeholder management skills across regions and functions.
+ Comfortable working in a fast-paced, global environment and balancing strategic and operational responsibilities.
+ **Must be based in the United States; Eastern Time Zone preferred** to support collaboration with GTM leadership in the United State and Europe.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
Senior Solution Consultant
Cornerstone Ondemand job in Portland, OR
We are seeking a Senior Solution Consultant that will be responsible for working closely with Cornerstone's Sales Team and RVPs. The goal is to attract new customers, as well as, retain and expand existing customer relationships by matching our solutions to customer's business needs. It is essential that each Senior Solution Consultant is current on industry and product knowledge. Additionally, each Senior Solution Consultant is expected to work with the broader team to help relay knowledge and best practices.
In this role you will:
+ Mentor and provide guidance to other Solution Consultants
+ Handle difficult and challenging customer situations
+ Demonstrate product functionality and clearly connect our value proposition
+ Assist in aligning client's needs, goals, and objectives
+ Understand clients' business environments
+ Verbally and accurately communicate simple and complex solutions
+ Transition accounts and communicate business requirements to project/implementation teams
+ Stay aware of competitors' solutions and be able to position effectively against them
+ Assist with RFP's/RFI's/RFQ's
+ Communicate with the Solution Consultant team regarding best practices
+ Consideration for privacy and security obligations
+ .. and being the rockstar you are, will be willing to take on additional responsibilities as needed
You've got what it takes if you have:
+ 5+ years of pre-sales experience
+ In depth knowledge and experience with Cornerstone or Saba Cloud
+ Minimum of 3 years pre-sales experience in a software company with a focus on HCM and SAAS
+ Desired Skills: SaaS, Human Capital Management, Effective Communication, Solution/Consultative Selling, Team Player, Accountability, Salesforce.com, Enterprise Software, Customer Engagement, Talent/HRIS/CRM Management Systems Knowledge
+ Highly developed presentation and product demonstration skills
+ Strong relationship-building expertise
+ Proven experience of translating product functionality into client value
+ Strong drive to achieve results with minimal supervision
+ Excellent communication, presentation, time management and organizational skills
+ The ability to work with a geographically dispersed team
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
Enterprise Sales Engineer
Oregon City, OR job
As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
Own technical engagement with customers during the trial phase. Communicate Datadog's value based on activities and work with customers on any identified issues or concerns to successful conclusion
Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
Deliver product and technical briefings / presentations to potential clients
Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape
Who You Are:
Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
Able to sit up to 4 hours, traveling to and from client sites
Able to travel via auto, train or air up to 45% of the time
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Auto-ApplySenior Software Engineer-II
Portland, OR job
SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we're looking for
We're seeking a full-stack developer to join a dedicated engineering team in Portland supporting SurveyMonkey's customer-facing teams. Our team works on a range of frontend and backend projects for both internal and external customers. Our charter includes developing outstanding Help Centers to scale our customer support, admin tools to drive internal efficiency, and a focus on product abuse to create a safer customer experience, as well as projects to support major company priorities.
We're looking for engineers who don't just love solving challenging technical problems, but care about whom we're solving these problems for. You'll work alongside engineers and product managers, iterating quickly to ensure we build the best solutions for our users. Our engineers contribute to the full application stack, from data and schema storage to interactive JavaScript, and everything in between.
What you'll be working on
Build and maintain a mission-critical web application, built primarily in Python and React
Own the development of new features, including crafting technical specs, writing readable and extensible code, and keeping tabs on post-release metrics
Actively contribute new ideas to a team that is committed to continuous improvement
Collaborate with and mentor other engineers on best practices
Work closely with product managers and stakeholders to ensure we are building the best solutions
Work in an Agile environment with frequent feedback and deployments
We'd love to hear from people with
8+ years of experience in web application development
Design and implement a web application from the ground up
Write complete, testable code with meaningful unit test coverage
Write tech specs clearly explaining planned work
Give and receive constructive feedback from peers and managers
Architect new full-stack features, including DB schemas, back-end models, API endpoints, and front-end implementation
Debug production software using application and server logs and monitoring tools.
Strong backend skills, particularly in Python, and comfort working across the stack
Proficient with React, TypeScript, and modern front-end tooling
Comfortable integrating with internal APIs using REST and GraphQL
Demonstrate proficiency with AWS, monitoring tools (e.g. Splunk, New Relic) and distributed queues (e.g. Kafka)
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.
#LI-remote
Why SurveyMonkey? We're glad you asked
At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Auto-ApplyGlobal Head of Deal Solutions and Pricing
Salem, OR job
**Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you an experienced leader with a proven track record in managing diverse teams, navigating complex negotiations, and implementing effective governance processes in a dynamic software environment? If so, you'll want to join our team as the **Global Head of Deal Solutions and Pricing** , where you will play a pivotal role in shaping our global strategy, driving collaboration across regions, and presenting key initiatives to executive leadership, all while being part of a supportive culture that values innovation and teamwork.
**About the Team**
The **Global Head of Deal Solutions and Pricing** role is part of the WW Deal Solutions team at Nutanix, which is dedicated to driving efficient deal processes and supporting sales teams across the globe. This team operates with a strong focus on collaboration, innovation, and accountability, fostering a culture of open communication and support. The mission of the team is to streamline deal structures and enhance governance processes, enabling the company to close larger and more complex deals effectively. Geographically, the team spans across EMEA, APJ, and AMER, with an emphasis on aligning efforts across various regions to achieve global success.
You will report to the Vice President of WW Deal Solutions, who is known for fostering a culture of trust, openness, and accountability within the team. The hiring manager leads by example and prioritizes regular two-way communication, ensuring the team is supported and motivated throughout their work.
The role will be remote, with the ideal candidate situated close to one of the main U.S. offices.
This role requires occasional travel, allowing for necessary face-to-face collaboration with regional teams and stakeholders. Travel will be primarily focused within the Americas region, with occasional international travel supporting the objectives of the Global Deal Desk and fostering relationships that enhance the overall effectiveness of deal management.
**Your Role**
+ Lead and manage the global Deal Desk teams across EMEA, APJ, and AMER regions.
+ Identify and resolve operational issues within the deal desk to streamline workflows.
+ Implement governance structures and processes to reduce last-minute escalations and enhance efficiency.
+ Collaborate with sales teams to design effective deal structures and pricing strategies.
+ Conduct early deal reviews and present opportunities to executive leadership and the board.
+ Foster a collaborative and motivated team environment, supporting diverse teams in multiple locations.
+ Drive the transformation of existing staff by promoting a growth mindset and innovative thinking.
+ Engage in periodic travel for stakeholder meetings and team support as required.
**What Will You Bring**
+ Senior Director level experience in a software company.
+ Strong communication and conflict management skills.
+ Proven ability to manage and motivate diverse teams across geographical locations.
+ Experience in governance and establishing process structures.
+ Capability to present to executive leadership and boards.
+ Proactive problem identification and resolution skills.
+ Experience with deal structures and pricing strategies.
+ Flexibility to adapt to changing needs and handle escalations.
**Work Arrangement**
**Remote:** This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.
The On Target Earnings pay range for this position at commencement of employment is expected to be between USD $195,200 and USD $391,200 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
Senior Technical Support Engineer
Portland, OR job
SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we're looking for
As a member of the Technical Support Engineering team, you'll tackle some of the most complex challenges impacting SurveyMonkey's customers. Your expertise in troubleshooting, customer-centric approach, and data-driven problem-solving will help resolve individual customer issues, improve internal processes, and influence product changes. You'll collaborate closely with product and engineering teams to triage issues, analyze trends in product quality, and provide insights that drive improvements. Additionally, you'll work directly with customers (including developers using our API) while also supporting initiatives that enhance troubleshooting skills and technical knowledge across the global Customer Operations team.
What you'll be working on
Helping to solve some of our toughest product issues, from debugging problems faced by developers using our API to troubleshooting complex customer challenges. Meeting customers at their most frustrated moments and guiding them to a resolution with clarity and empathy.
Improving the way we track and address technical issues by refining processes, systems, and collaboration with other teams.
Communicating clearly and adaptively in every situation. Whether it's providing customers with helpful context, sharing detailed reproduction steps with product and engineering, or keeping the team informed during outages.
Taking an active role in shaping team and company priorities, contributing to projects that drive meaningful improvements.
We'd love to hear from people with
3+ years of experience solving technical issues for customers.
2+ years supporting developers using an API.
Demonstrated experience building and owning relationships with internal or external collaborators across different disciplines.
Proven ability to take initiative on projects that grow or improve work at a functional, team, or business level, owning execution and accountability.
SaaS experience.
Proficient understanding of Salesforce.
Ability to communicate written and orally in English at the B2+ level.
Preferred Qualifications - Familiarity with one or more of the following:
Web technology (e.g. HTML, JavaScript, CSS, XML, PHP).
Platform/developer technology (e.g. API, SDK).
Logging technology (e.g. Splunk).
The base pay provided for this position ranges from $66,810.00 / year - $78,600.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI - Hybrid
Why SurveyMonkey? We're glad you asked
At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Auto-Apply