Collections Agent
Collection agent job at CornerStone Staffing
Job Description
CornerStone Staffing is seeking Collections Agentswith a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!
Collections Agent
Location Whiteville, NC | Onsite
COMPENSATION & SCHEDULE
• $15.00/hourly
• Flexible for any 8 hour shift, Monday-Sunday, 8:00am-8:00pm with mandatory overtime
• EOM schedule: Bell to Bell (8:00am-8:00pm with two 1-hour lunches)
• Sunday Dialer: 1-2 per quarter, with potential for additional shifts based on month-end
• Holiday availability required for temporary staff
ROLE IMPACT: This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.
KEY RESPONSIBILITIES
• Follow established procedures to collect delinquent accounts with professionalism
• Achieve metrics including call volume, contact percentage, and promises kept
• Negotiate repayment plans based on client capability and intent
• Maintain accurate and professional documentation in the collection system
• Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure
MINIMUM QUALIFICATIONS
• 1+ year of call centerexperience - Required
•3 years of customer service experience - Required
• High School Diploma or equivalent (GED) - Required
• Stable work history with at least 1 year in all previous roles
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Outlook, Word, Excel)
• Collection management systems
• Telephony/dialer systems
PREFERRED SKILLS
• Bilingual proficiency - Highly preferred
• Strong verbal and written communication
• Sound decision-making and time management
• Team collaboration in high-pressure environments
COMPLIANCE REQUIREMENTS
• Must pass criminal background check and drug screening
• Provide two verifiable employment references
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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Billing Analyst
High Point, NC jobs
📍 Corporate Office | High Point, NC
🏢 Environmental Air Systems (EAS)
Who We Are
At Environmental Air Systems (EAS), we design and build innovative HVAC and mechanical solutions for complex commercial and industrial projects.
The Opportunity
We are seeking a detail-driven Billing Analyst to join our Accounting team. This is a high-profile, cross-functional role that partners closely with Operations, Project Management, and Leadership to ensure accurate, timely billing and collections across multiple construction projects.
If you're organized, analytical, and thrive in a fast-paced environment, this role offers strong visibility and growth potential.
What You'll Do
Prepare and process project billings including T&M, Lump Sum, GMP, work orders, and sales tax
Create supplier schedules to support customer pay applications
Generate, track, and collect vendor and subcontractor lien waivers
Collaborate with Operations to review and update billing activity
Enter and maintain billing data in COINS (ERP system)
Investigate and resolve billing and collection discrepancies
Follow up with customers regarding documentation, approvals, and payment status
Confirm receipt of billings and maintain accurate accounting records
Support additional accounting and A/R functions as assigned
What You Bring
High school diploma or GED required
Associate or Bachelor's degree in Accounting or Finance preferred
Construction industry billing experience strongly preferred
Experience with customer billing portals a plus
Knowledge of COINS ERP or another integrated ERP system preferred
Working knowledge of Google Workspace and Microsoft Office
Beginner to intermediate Excel skills (Pivot Tables, SUM functions, VLOOKUP/XLOOKUP)
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Excellent communication and interpersonal skills
Team-oriented mindset with a strong sense of accountability
Why EAS
Growth-focused company
Collaborative, people-first culture
Exposure to complex, high-impact construction projects
Opportunity to grow within Accounting and Finance
Stable organization with long-term career potential
✨ Join a company where your work matters and your contributions are seen.
Apply today and become part of the EAS team.
Credit Collections Analyst
Charlotte, NC jobs
Job Title: Credit & Collections Analyst
The Credit & Collections Analyst will serve as the primary point of contact for credit, collections, customer service, and cash application activities for an assigned customer portfolio. This role is responsible for managing customer accounts in a high-volume, fast-paced environment and supporting the achievement of cash collection and DSO goals. The position focuses on dispute resolution and account analysis rather than front-end collections.
Key Responsibilities
Manage collection activities for an assigned portfolio, ensuring consistent and timely follow-up in accordance with responsible collection practices
Act as a customer-facing contact to resolve payment issues through proactive identification and resolution methods
Investigate and resolve invoice discrepancies, deductions, claims, and disputes, including Fortune 500 customer accounts
Analyze customer invoices to ensure compliance with contract terms and conditions
Perform cash application and account adjustments as provided by Treasury backup
Respond to customer email and phone inquiries within a 24-hour turnaround time
Research and resolve customer claims using limited information and sound judgment
Provide daily updates on unresolved issues and escalations
Gather credit and collections reference information as needed
Complete ad hoc projects and support departmental initiatives
Effectively manage competing priorities under tight deadlines
Required Qualifications
3-5 years of experience in Credit & Collections or Accounts Receivable within an accounting or finance environment
Strong experience with dispute resolution, including researching claims, deductions, and chargebacks
Experience supporting high-volume, B2B or commercial accounts
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas required)
Strong understanding of billing, collections, and cash application cycles
Excellent written and verbal communication skills
Strong negotiation skills with the ability to drive payment commitments
Ability to work effectively under pressure while maintaining a professional demeanor
Preferred Qualifications
Experience handling Fortune 500 customer accounts
Experience using Oracle AR or other ERP systems (SAP, PeopleSoft, etc.)
Background in a multi-company or matrixed organization
Bachelor's degree in Accounting, Business, or related field (or equivalent experience)
Patient Account Representative
Chapel Hill, NC jobs
The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Key Responsibilities
Greet and assist patients and visitors in a courteous and professional manner
Answer incoming calls and direct inquiries to the appropriate department or team member
Respond to patient billing questions, explain statements, and provide basic account information
Accept and process patient payments; provide receipts and documentation as needed
Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
Collaborate with billing, clinical, and administrative staff to resolve patient account issues
Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
Ensure desk and waiting area remain clean, organized, and professional
Qualifications
Education & Experience:
High school diploma or GED required
1-2 years of experience in a healthcare, medical, dental, or customer service setting
Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
Background in both dental and medical billing environments strongly preferred
Skills & Competencies:
Strong interpersonal and verbal communication skills
Professional demeanor and commitment to providing excellent customer service
Ability to manage multiple tasks and prioritize in a busy environment
Proficient in Microsoft Office and comfortable working with databases and digital records
Detail-oriented with strong problem-solving and organizational abilities
Knowledge of HIPAA and patient confidentiality requirements
Patient Account Representative
Dallas, TX jobs
Patient Account Resolution Specialist (100% On-Site)
Join a growing healthcare organization with a thriving, supportive culture! We're looking for a Patient Account Representative to be the go-to resource for patients, resolving billing questions, processing payments, and ensuring every interaction is smooth, professional, and positive. This is a hands-on, impactful role where you can make a real difference every day.
Key Responsibilities
Manage a high volume of incoming and outgoing patient communications related to medical billing, account balances, insurance coverage, and payment options
Provide clear, patient-friendly explanations of billing statements, insurance determinations, and financial responsibility
Review, verify, and update insurance information and patient account details
Post and process patient payments while ensuring accurate account documentation
Maintain detailed and timely notes of all patient interactions within the billing system
Partner with internal billing and coding teams to research and resolve account discrepancies
Respond to patient questions through multiple channels, including phone, email, voicemail, and patient portals
Support statement generation, refunds, audits, and other ad hoc projects as assigned
Adhere to all HIPAA, privacy, and compliance standards always
Qualifications
Strong customer service mindset with clear, confident communication skills
Team-oriented, proactive, and willing to go above and beyond
1+ year of medical billing or patient-facing healthcare experience
Solid understanding of insurance plans, medical terminology, CPT/HCPCS codes, and EOBs
Highly organized with the ability to prioritize in a fast-paced environment
Comfortable navigating billing systems and Microsoft Office tools
If you're organized, patient-focused, and ready to make a difference in a fast-paced, growing healthcare environment, we'd love to hear from you!
Accounts Receivable Reconciliation Specialist
Carrollton, TX jobs
We are seeking an highly detail-oriented Accounts Receivable Reconciliation Specialist to support our financial operations in Carrollton, TX. This onsite role requires strong A/R reconciliation, advanced Excel skills, and in-depth experience with SAP, SAP FSCM, SAP Disputes, and Salesforce. The ideal candidate will ensure accurate billing, payment processing, and dispute resolution while collaborating closely with internal teams and customers.
Key Responsibilities
Collaborate with internal departments and customer organizations to ensure billing, statements, disputes, and returns meet customer expectations.
Conduct detailed customer payment analysis to determine appropriate actions for resolving disputed items.
Identify errors, correct billing documentation, and process final billing.
Assist in training and mentoring new personnel to ensure successful onboarding.
Review large and high-profile accounts to ensure accuracy and timely issue resolution.
Serve as a team-oriented resource for system-related inquiries and operational challenges.
Identify payment discrepancies and initiate the dispute resolution process with appropriate follow-up.
Maintain frequent communication with internal and external customers to resolve payment, dispute, and return issues.
Partner with Collections and Customer Service teams to ensure accurate application of customer credits.
Process requests for the return of customer credit balances promptly and accurately.
Generate and distribute operational reports to internal and external stakeholders.
Required Qualifications
Bachelor's degree in Business Administration, Accounting, Finance, or a related field, or an equivalent combination of education and experience.
Minimum 3+ years of B2B or B2G collections and dispute resolution experience.
At least 5 years of progressively responsible Accounts Receivable or related experience.
Intermediate to advanced Excel proficiency, including pivot tables, XLOOKUP/VLOOKUP, and formulas.
Strong A/R reconciliation skills and a solid understanding of general accounting principles.
Hands-on experience working with SAP, SAP FSCM, SAP Disputes, and Salesforce.
Exceptional analytical, mathematical, and organizational skills with a high attention to detail.
Strong interpersonal skills and the ability to communicate effectively in both verbal and written form.
Proven ability to problem-solve, resolve issues quickly, and escalate matters appropriately.
About BrickRed Systems:
BrickRed Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.
With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Legal Collections Agent
Houston, TX jobs
Job Description
Radius Global Solutions LLCis currently hiring 1st Party Litigation Collectors to join our team. Our client is a large multinational bank and the First Party Litigation Collectors will initiate the appropriate action to collect past due balances while partnering with our Legal Administrative team and attorneys to initiate legal action where necessary. Responsibilities include, but are not limited to, inbound and outbound telephone calls to consumers regarding delinquent accounts and managing accounts according to Company and Client work standards by:
Correctly setting up new collection accounts as assigned
Utilizing and employing necessary collection tools in accordance with company procedures (i.e. systems, letters, skip tracing, etc.)
Gaining an understanding of the consumer's reason for delinquency and sources of payment
Negotiating payment arrangements.
Accurately and thoroughly updating accounts in the collection system
Quickly making knowledge-based decisions to resolve the issues related to unpaid accounts.
Reviewing accounts to be recommended by legal referral.
* Qualifications*
High School diploma or equivalent required, post-secondary education a plus.
Previous collections, litigation, customer service, sales, or telemarketing experience required.
Previous legal collections experience preferred.
Motivated, self-starter, with the ability to thrive in an incentive and goal oriented environment.
Proficient PC skills including navigation within the collection system and other interfaces and excellent typing skills.
Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal).
Demonstrated ability to communicate professionally with customer, clients and coworkers.
Ability to adhere to attendance policies and schedules
**Background checks and drug-screens are performed.
EEO Disabled/Veteran
Legal Collections Agent
Houston, TX jobs
Radius Global Solutions LLCis currently hiring 1st Party Litigation Collectors to join our team. Our client is a large multinational bank and the First Party Litigation Collectors will initiate the appropriate action to collect past due balances while partnering with our Legal Administrative team and attorneys to initiate legal action where necessary. Responsibilities include, but are not limited to, inbound and outbound telephone calls to consumers regarding delinquent accounts and managing accounts according to Company and Client work standards by:
Correctly setting up new collection accounts as assigned
Utilizing and employing necessary collection tools in accordance with company procedures (i.e. systems, letters, skip tracing, etc.)
Gaining an understanding of the consumer's reason for delinquency and sources of payment
Negotiating payment arrangements.
Accurately and thoroughly updating accounts in the collection system
Quickly making knowledge-based decisions to resolve the issues related to unpaid accounts.
Reviewing accounts to be recommended by legal referral.
* Qualifications*
High School diploma or equivalent required, post-secondary education a plus.
Previous collections, litigation, customer service, sales, or telemarketing experience required.
Previous legal collections experience preferred.
Motivated, self-starter, with the ability to thrive in an incentive and goal oriented environment.
Proficient PC skills including navigation within the collection system and other interfaces and excellent typing skills.
Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal).
Demonstrated ability to communicate professionally with customer, clients and coworkers.
Ability to adhere to attendance policies and schedules
**Background checks and drug-screens are performed.
EEO Disabled/Veteran
Auto-ApplyCollection Agent
Dallas, TX jobs
Benefits:
Life Insurance
Monthly Performance Bonus
IRA with company match
Competitive base salary + industry-leading commission structure
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.
What You'll Do:
Manage outbound and inbound calls to recover outstanding balances
Utilize skip-tracing tools and techniques to locate customers
Negotiate and set up payment arrangements with consumers and businesses
Maintain accurate and up-to-date account documentation
Provide excellent customer service with professionalism and empathy
Ensure compliance with FDCPA and internal policies
What We're Looking For:
Bilingual in Spanish (preferred but not required)
Minimum 3 years of experience in third-party collections
Proven negotiation and sales skills
Strong communication and interpersonal abilities
High energy, friendly demeanor, and a professional appearance
Self-motivated with the ability to work independently and as part of a team
Detail-oriented with excellent time management and organizational skills
Proficient with Microsoft Office and collection software platforms
Compensation: $16.00 - $20.00 per hour
Who We Are Headquartered in Dallas, Texas, and licensed nationally, Williams Rush & Associates has been providing compliant collection services since 2011. WRA is not only an experienced company dedicated to quality and compliance but also a stable company that will give the personalized service and attention you expect in a collection partner.
Our “positive collections” approach has made us a proven collection industry leader. WRA is equipped to provide management and staff with superior service that surpasses all compliance requirements and delivers top debt recovery performance.
WRA is part of the better business bureau, as well as a member of ACA and RMA.
Our Mission We are a motivated team of collection professionals who continually strive to redefine our success by our resolute commitment to meeting or exceeding the expectations of our diverse client base in the field of accounts receivables management.
Auto-ApplyCollection Agent
Dallas, TX jobs
Job DescriptionBenefits:
Life Insurance
Monthly Performance Bonus
IRA with company match
Competitive base salary + industry-leading commission structure
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.
What Youll Do:
Manage outbound and inbound calls to recover outstanding balances
Utilize skip-tracing tools and techniques to locate customers
Negotiate and set up payment arrangements with consumers and businesses
Maintain accurate and up-to-date account documentation
Provide excellent customer service with professionalism and empathy
Ensure compliance with FDCPA and internal policies
What Were Looking For:
Bilingual in Spanish (preferred but not required)
Minimum 3 years of experience in third-party collections
Proven negotiation and sales skills
Strong communication and interpersonal abilities
High energy, friendly demeanor, and a professional appearance
Self-motivated with the ability to work independently and as part of a team
Detail-oriented with excellent time management and organizational skills
Proficient with Microsoft Office and collection software platforms
Collections Specialist
Raleigh, NC jobs
Are you detail-oriented, enjoy working across teams to strengthen client relationships with customer service experience? S&ME is looking for a Collections Specialist to support company-wide collection efforts from our headquarters in Raleigh, North Carolina. This hybrid position offers the best of both worlds: collaborative in-office time with our Finance team and the flexibility of remote work. Join us at S&ME!
As a Collections Specialist, you will play a critical support role in ensuring the company's financial health by managing and pursuing collections for past-due invoices. Your experience in customer service, organization, and attention to detail will directly impact the efficiency of our accounts receivable process. This position requires strong interpersonal skills to collaborate with Operations, Shared Services, and clients, while maintaining professionalism in challenging situations. By leveraging your ability to communicate effectively and stay organized, you will help accelerate collections, improve cash flow, and support the overall success of the company.
Your Day-to-Day:
Pursue Collections: Contact clients regarding past-due invoices in alignment with contract terms and collaborate with project managers to resolve issues.
Document Efforts: Accurately record all collection activities and client interactions in the AR dashboard for transparency and tracking.
Follow Up Consistently: Maintain regular communication with project managers and clients until overdue invoices are paid.
Provide Backup Support: Assist with daily cash receipt processing and address BST Help Desk tickets when needed.
Escalate Accounts: Identify and accelerate collection efforts for clients with excessive past-due balances.
What You Bring:
A High School Diploma or GED
An Associate degree in accounting, a plus, OR equivalent combination of education and experience
A minimum of 3 years of customer service and collections experience
Good organization and data entry skills with minimal errors
A general understanding of the double-entry record-keeping system
Basic knowledge of Microsoft Office
We Are S&ME:
At S&ME, we're committed to your growth, professionally and personally. With over 50 years of experience delivering innovative solutions in geotechnical, civil, environmental, and construction materials engineering, we've built a strong foundation for long-term careers. Our team of 1,000+ employee-owners across 10+ states works together to create meaningful impact for our clients and communities. When you join S&ME, you become part of a collaborative, honest, and people-focused culture that invests in your success. We offer exciting project opportunities, ongoing training, and a comprehensive benefits package to support you and your family. This is more than a job; it's a place to grow, thrive, and build a future.
Here's what you can look forward to:
Medical, Dental & Vision Plans with HSA and FSA options - with no medical premium increase in 2026
Wellness Program - $50 off per month on your 2027 premiums!
Pet Insurance
Term Life & Long-Term Care Coverage - available Spring 2026
100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
401(k) Retirement Plan
Paid Holidays and Paid Time Off (PTO) - with rollover options
Paid Maternity & Paternity Leave
Mentorship & Career Development Programs
Credential Incentive Program - get rewarded for advancing your skills
Tuition Reimbursement
Employee Recognition Program
Company Vehicle & Fuel Card - for project-based roles
$2,000 Employee Referral Bonuses - and more!
If you are seeking a challenging and rewarding career with a firm committed to our employees and providing quality service to our clients, join our team!
This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.
Collections Specialist
Greensboro, NC jobs
Job Title: Bilingual Outbound Collections Specialist Are you a motivated professional with a background in collections, banking, or finance? We're hiring dependable Outbound Collection Specialists to join our growing team! This is a temp-to-hire opportunity with potential for bonuses, advancement, and a transition to fully remote work (based on performance). Ideal candidates have at least 1 year of tenure in each past role, with strong experience in collections and/or the finance industry.
Job Requirements:
Minimum 1 year of experience in collections, banking, or financial services
Fully Bilingual - English / Spanish
Demonstrated tenure of at least 1 year in each prior position
Strong communication and negotiation skills
Professionalism and adherence to State and Federal collection laws
Key Responsibilities:
Make outbound collection calls to recover delinquent consumer debt
Review account status and determine appropriate next steps
Negotiate payment plans or collect in full when possible
Maintain accurate records in the Finvi/Artiva account management system
Why Join Us?
Temp-to-hire position with opportunity for long-term career growth
Commission and bonus potential based on performance
Supportive training environment with clearly defined success metrics
Opportunities for advancement within the Collections Department
Ready to take the next step in your collections career? Apply now and be part of a team that values your experience and supports your professional growth.
Click Apply Online to submit your resume or application. For further information, call or text us at ************.
Collections Specialist
San Antonio, TX jobs
Collections Specialist
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Finance
Level of Experience: Entry-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Shift: Workdays/hours Monday - Friday (08:00 AM - 05:00 PM).
Note: Hybrid Role - we work on a schedule of 3 days in the office/2 days remote and usually on a 3-week rotation schedule but knowing teams/associates can come in for meetings that require in-person collaboration.
Job Description:
In this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables in order to maximize revenue management for client.
Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.
Primary Duties/Responsibilities:
Proactively monitor and reconcile customer accounts
Identify, and facilitate the resolution of, disputed receivables.
Provide exceptional customer support, responding to account queries in a timely and professional manner
Maintain a detailed understanding of customer contracts and how they impact the collections process
Maintain accurate and up to date customer account documentation.
Proactively escalate to internal support partners and Sr Management as appropriate.
Identify, and communicate process improvement opportunities to Manager as appropriate.
Qualifications Required:
2+ years in commercial collections.
Strong analytical/problem solving skills.
Excellent communication skills (written and oral).
Superior customer service skills.
Good Administrative skills.
Strong attention to detail and goal oriented.
Ability to prioritize and manage multiple responsibilities.
Contract Analysis.
Knowledge of collection techniques (i.e., skip tracing).
Strong Microsoft Excel skills.
High School Degree or equivalent.
Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.
Preferred:
Direct experience with SAP.
Working knowledge of Microsoft Office.
Experience working in a shared service center.
Bachelor's Degree in Finance / Accounting / Economics.
Collection Specialist - Entry Level
San Antonio, TX jobs
Collection Specialist
Duration : 12 Months
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Accounting/Finance
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description:
In this role, the Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables in order to maximize revenue management for client.
Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns, and assisting with resolution of escalated collection issues.
Primary Duties/Responsibilities:
Proactively monitor and reconcile customer accounts
Identify, and facilitate the resolution of, disputed receivables.
Provide exceptional customer support, responding to account queries in a timely and professional manner
Maintain a detailed understanding of customer contracts and how they impact the collections process
Maintain accurate and up to date customer account documentation
Proactively escalate to internal support partners and Sr Management as appropriate
Identify, and communicate process improvement opportunities to Manager as appropriate
Qualifications
Required:
2+ years in commercial collections
Strong analytical/problem solving skills
Excellent communication skills (written and oral)
Superior customer service skills
Good Administrative skills
Strong attention to detail and goal oriented
Ability to prioritize and manage multiple responsibilities
Contract Analysis
Knowledge of collection techniques (i.e. skip tracing)
Strong Microsoft Excel skills
High School Degree or equivalent
Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.
Preferred:
Direct experience with SAP
Working knowledge of Microsoft Office
Experience working in a shared service center
Bachelor's Degree in Finance / Accounting / Economics
Collection Specialist - Entry Level
San Antonio, TX jobs
Collection Specialist - Entry Level
Duration : 12 Months
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Accounting/Finance
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description:
Position Reports to (Title): Customer Financial Service Team Lead
Broad Scope and Purpose of Position:
Sr. Collection Specialist is responsible for increasing cash flow by ensuring customers are paying within terms and recovering overdue payments on customer accounts.
Impact on Results:
Degree Of Accountability:
Sr. Collection Specialists are responsible for the overall monitoring of the AR, ensuring customers are paying within terms, identifying overdue payments and escalating customer accounts that pose a financial risk to client.
Financial Impact:
High
Responsible for the oversight and collections of on average $31M dollars across 42 active accounts.
Quality Impact: High - Significant level of customer facing activities
Scope of Responsibility
Primary Duties / Responsibilities
To monitor the collection portfolio to ensure customers are paying within credit terms and to identify overdue payments
Report account receivable status by updating accurate records and documenting collection activity/efforts
Monitor collection portfolio and identify underlying issues that may be causing customers to pay invoices outside of terms, and escalate them through the appropriate channels.
Interact with external customers, business controllers, Channel Management, sales force, customer service and related transactional groups in order to assist with resolution of outstanding billing issues
Sphere of Influence
Supervision received: Minimal
Supervision exercised: Moderate
Example of Team Membership: IDN account team, Six Sigma/Lean, Cross Functional projects
Examples of Internal Contacts: Claims, Rebates, Customer Service, Tax, Contracts, MDO, Sales Team, Collections Team, Cash Application Team
Examples of External Contacts: Distributors, Hospitals, Labs, Medical Centers, Universities, Government customers
Required Skills and Knowledge:
Preferred:
Direct experience with JDE
Strong Microsoft excel skills
Experience working in a shared service center
1+ yrs in commercial collections
Bachelor's Degree in Finance / Accounting / Economics
Required:
Strong analytical/problem solving skills
Solid Communication and interpersonal skills
Superior customer service skills
Working knowledge of Microsoft Office
Knowledge of billing procedures and collection techniques
High School Degree or Equivalent.
Skills:
Other relevant information:
Must have the ability to work independently and in a team environment, multitask, set own priorities, and adapt to a changing environment.
Collection Specialist
Houston, TX jobs
The Collection Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. ESSENTIAL FUNCTIONS: •Independently produces A/R aging and delinquency reports in applicable operating systems.•Documents all assigned customer accounts in applicable operating system with collection notes regarding customer contact, payment promises and next stepsto resolve delinquency or required escalation points.•Reviews open accounts for collection efforts•Makes outbound collection calls in a professional manner while keeping and improving customer relations•Resolves client-billing problems and reduces delinquency, applying good customer service in a timely manner•Collects customer payments in accordance with payment due dates•Identifies issues attributing to account delinquency and discuss them with management•Reviews and monitors assigned accounts and all applicable collection reports•Required to meet or exceed Company DSO guidelines of 90 days or less on assigned Portfolio of Collection Accounts.•Provides timely follow-up on payment arrangements•Mails correspondence to customers to encourage payment of delinquent accounts•Faxes documents to accounts and provides follow up•Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.•Other duties as assigned. COMPETENCIES, SKILLS AND ABILITIES •Proficient in Microsoft Office products required•Strong to advanced excel skills required•Demonstrated leadership in teamwork, special projects, and complex assignments•Must be a positive team player and be able to communicate with team members•Ability to analyze complex issues and articulate solutions•Excellent organizational skills•Deadline-oriented and ability to multi-task•Excellent written and verbal communication skills; ability to communicate with all levels of personnel in a large organization.•Clear, concise written and verbal communications with customer/client is paramount. EDUCATION / EXPERIENCE •Associates degree preferred•A minimum of two years prior collections experience, including interaction with a large customer base•Experience with cloud-based software such as NetSuite, Intacct, Microsoft Dynamics, or QuickBooks•Flexibility to work in rapidly growing environment•Attention to detail, good organization, communication, and problem-solving skills•Experience working in a multi-function, multi-geography environment preferred SUPERVISORY RESPONSIBILITIES: This role does not have supervisory responsibilities. LANGUAGE SKILLS Ability to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. TRAVEL REQUIREMENTS This position does not require travel. OTHER DUTIES Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice. AAP/EEO STATEMENT Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled.
If you require reasonable accommodation in the application process, please contact Human Resources at *********************** for assistance. All other applications must be submitted online.
Auto-ApplyCollection Specialist
Houston, TX jobs
The Collection Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
ESSENTIAL FUNCTIONS:
•Independently produces A/R aging and delinquency reports in applicable operating systems.
•Documents all assigned customer accounts in applicable operating system with collection notes regarding customer contact, payment promises and next steps
to resolve delinquency or required escalation points.
•Reviews open accounts for collection efforts
•Makes outbound collection calls in a professional manner while keeping and improving customer relations
•Resolves client-billing problems and reduces delinquency, applying good customer service in a timely manner
•Collects customer payments in accordance with payment due dates
•Identifies issues attributing to account delinquency and discuss them with management
•Reviews and monitors assigned accounts and all applicable collection reports
•Required to meet or exceed Company DSO guidelines of 90 days or less on assigned Portfolio of Collection Accounts.
•Provides timely follow-up on payment arrangements
•Mails correspondence to customers to encourage payment of delinquent accounts
•Faxes documents to accounts and provides follow up
•Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all
HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
•Other duties as assigned.
COMPETENCIES, SKILLS AND ABILITIES
•Proficient in Microsoft Office products required
•Strong to advanced excel skills required
•Demonstrated leadership in teamwork, special projects, and complex assignments
•Must be a positive team player and be able to communicate with team members
•Ability to analyze complex issues and articulate solutions
•Excellent organizational skills
•Deadline-oriented and ability to multi-task
•Excellent written and verbal communication skills; ability to communicate with all levels of personnel in a large organization.
•Clear, concise written and verbal communications with customer/client is paramount.
EDUCATION / EXPERIENCE
•Associates degree preferred
•A minimum of two years prior collections experience, including interaction with a large customer base
•Experience with cloud-based software such as NetSuite, Intacct, Microsoft Dynamics, or QuickBooks
•Flexibility to work in rapidly growing environment
•Attention to detail, good organization, communication, and problem-solving skills
•Experience working in a multi-function, multi-geography environment preferred
SUPERVISORY RESPONSIBILITIES:
This role does not have supervisory responsibilities.
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
TRAVEL REQUIREMENTS
This position does not require travel.
OTHER DUTIES
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice.
AAP/EEO STATEMENT
Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled.
If you require reasonable accommodation in the application process, please contact Human Resources at *********************** for assistance. All other applications must be submitted online.
Auto-ApplyCollections Specialist - L1
Raleigh, NC jobs
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Key Accountabilities/Responsibilities:
Collection and accounts receivable management for AR trade customers
Ensure the complete and timely collection of accounts receivable
Analyze aged trial balance of accounts receivable
Communicate with customers and negotiate repayment terms
Respond to customer inquiries on a timely basis
Reconciliation of accounts receivable
Prepare special reports as required
Prepare and recommend credit files
Monthly reporting and journal entries
JD Edwards and other system support for the Credit Department
Credit department processes support and improvement
Qualifications
Knowledge/Skills Required
Outstanding customer service
Outstanding communication and negotiation skills
Excellent analytical skills
Ability manage time effectively and efficiently
Ability to handle multiple assignments and high stress situations with professionalism
Credit and accounts receivable experience preferred
Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
College degree or equivalent experience is required and University degree is an asset
Accounting knowledge (university course or equivalent)
Additional Information
For more information, Please contact
Shobha Mishra
************
sent me your resume shobha.mishra ATartechinfo.com
Collections Specialist - L1
Raleigh, NC jobs
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Key Accountabilities/Responsibilities:
Collection and accounts receivable management for AR trade customers
Ensure the complete and timely collection of accounts receivable
Analyze aged trial balance of accounts receivable
Communicate with customers and negotiate repayment terms
Respond to customer inquiries on a timely basis
Reconciliation of accounts receivable
Prepare special reports as required
Prepare and recommend credit files
Monthly reporting and journal entries
JD Edwards and other system support for the Credit Department
Credit department processes support and improvement
Qualifications
Knowledge/Skills Required
Outstanding customer service
Outstanding communication and negotiation skills
Excellent analytical skills
Ability manage time effectively and efficiently
Ability to handle multiple assignments and high stress situations with professionalism
Credit and accounts receivable experience preferred
Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
College degree or equivalent experience is required and University degree is an asset
Accounting knowledge (university course or equivalent)
Additional Information
For more information, Please contact
Shobha Mishra
************
sent me your resume shobha.mishra ATartechinfo.com
Collections Specialist (Credit Manager)
Dallas, TX jobs
Dallas, TX, USKansas City, MO, USWashington DC, DC, USChicago, IL, USAtlanta, GA, US Dec 25, 2025 Dentons US LLP is currently recruiting for a Collections Specialist (Credit Manager). This position will communicate directly with key personnel within the Firm and our clients and their organizations to identify issues and promote solution-based problem solving. This position reports to the DUS Senior Credit Manager and communicates regularly with the Firm's management team.
**Responsibilities**
+ Manages the Firm's collection processes/account maintenance at a regional level.
+ Provide excellent and thoughtful client service to hundreds of Firm clients
+ Works closely with the Firm's billing attorneys and professional staff to bring resolution to the Firm's most sensitive and complicated collection issues.
+ Is in direct contact with the Firm's clients, including their highest level of management.
+ Act as a resource to other Credit Managers.
+ Partner with collections/accounting staff in other Dentons Offices for updates on open items.
+ Other duties as may be assigned to fully meet the requirements of the position.
**Experience & Qualifications**
+ Bachelor Degree or equivalent experience required.
+ Preferred background includes interaction with senior management personnel.
+ Business collection or law firm experience would be a plus.
+ Expertise with Elite Enterprise, 3E, Aderant, EHUB preferred
+ Expertise with ARCS recommended
+ Proficient in Microsoft Excel and Word
+ Ability to build solid working relationships with Firm professionals while accomplishing the Firm's financial goals
+ Must demonstrate the strong problem solving, interpersonal and analytical skills necessary to unravel complicated accounts and issues
**Salary**
Chicago Only DOE: $95,840 - $119,800
Washington, DC Only DOE: $99,680 - $124,600
Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.
_Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records._
_If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at *************** or contact us at *************************************._
**About Dentons**
Redefining possibilities. Together, everywhere. For more information visit ***************
**Nearest Major Market:** Dallas
**Nearest Secondary Market:** Fort Worth