Assistant Store Manager jobs at Cottonwood Financial - 599 jobs
AI-Driven Growth & Brand Strategy Leader
Escalon Services, Inc. 4.1
Chicago, IL jobs
A dynamic business services firm is seeking a Head of Marketing Innovation & AI Strategy to define and scale its brand and marketing strategy. This leadership role, which reports to the CEO, involves leveraging data and AI to drive growth, building a team, and optimizing marketing initiatives. Ideal candidates will have a strong B2B marketing background, experience in technology sectors, and a track record of successful demand generation strategies. The role offers flexibility, with a focus on remote work, and an attractive compensation package.
#J-18808-Ljbffr
Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Wheeling Work Hours per Week 37.5 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Wheeling Work Hours per Week 37.5 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
$38k-62k yearly est. 2d ago
Chemicals Plant Manager
Aris Amplify 3.1
Cincinnati, OH jobs
The Plant Manager is responsible for leading all aspects of plant operations to ensure safe, efficient and profitable production. This role provides hands-on leadership across production, safety, quality and continuous improvement, while maintaining full compliance with environmental, health and safety regulations. The Plant Manager will drive operational excellence through effective production planning, process optimization and people development, while supporting long-term growth and scalability of the facility.
This position plays a critical role in translating business objectives into operational execution, fostering a culture of accountability, continuous improvement and high performance across the organization.
Key Responsibilities
Production & Operational Leadership
Lead and oversee all daily plant operations to achieve production targets, quality standards and cost objectives.
Develop, execute, and optimize production schedules to maximize throughput, efficiency and on-time delivery.
Track and analyze key performance indicators (KPIs) including yield, downtime, throughput and overall equipment effectiveness (OEE).
Safety, Quality & Regulatory Compliance
Champion a strong safety culture and ensure compliance with OSHA, EPA and all applicable environmental, health and safety regulations.
Establish and enforce safe operating procedures and chemical handling standards across the facility.
Ensure ongoing training and certification programs are in place for all plant personnel.
Process Optimization & Continuous
Improvement Identify and implement opportunities for process improvements, cost reduction and operational efficiency.
Lead Lean Manufacturing, Six Sigma and continuous improvement initiatives to drive measurable performance gains.
Implement best practices in chemical manufacturing, process control and operational discipline.
People Leadership & Development
Lead, coach and develop supervisors, operators and technical staff to build a high-performing team.
Drive performance management, workforce planning and succession development.
Foster a culture of accountability, teamwork and continuous improvement.
Financial & Strategic Oversight
Manage plant budgets, operating expenses and capital projects to meet financial targets.
Partner with senior leadership on capacity planning, capital investments and long-term operational strategy.
Support business growth initiatives through effective scale-up of production and operational capabilities.
Additional Responsibilities
Perform other duties as required to support operational excellence and business objectives.
Qualifications
Bachelor's degree in chemical engineering, mechanical engineering or comparable engineering field
8 years in chemical engineering
5 years in a management role
About Aris Amplify
This search is being conducted by Aris Amplify, a Charles Aris Inc. company. We specialize in connecting top-tier talent with growth-oriented companies across the country in accounting and finance, engineering and operations, sales and marketing, and HR and executive support - all on a contingent basis. We are committed to creating meaningful connections between exceptional talent and dynamic organizations through a focused, efficient and personalized recruiting process. Learn more about our approach at charlesaris.com/aris-amplify-recruiting-services.
Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Wheeling Work Hours per Week 37.5 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
$38k-60k yearly est. 2d ago
BRANCH MANAGER I- East Region Float
Dollar Bank, FSB 4.1
Cleveland, OH jobs
The Branch Manager Trainee participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for building and leading a high-performing sales and service team, ensuring that each member contributes to the branch's success through a consultative sales approach.
A key focus of the Branch Manager Trainee is developing team members through individualized coaching sessions and holding them accountable for overall performance. Additionally, this role actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank's East Branches. These branches include Beachwood, Eastlake, Euclid, Maple, Mayfield, Mentor, Painesville, Richmond, University Heights. Travel reimbursement is provided after a specific mileage threshold is met.
Qualifications:
* Bachelor's Degree with two years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals. Will consider High School Diploma/GED with six years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
* Retail Banking and business development experience preferred.
* Ability to travel as needed to training.
* A valid driver's license and access to a reliable vehicle is required.
* Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
Principal Activities and Duties:
* Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values.
* Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
* Actively support customer engagement by adhering to the Bank's service behaviors.
* Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
* Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
* Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
* Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
* Consistently achieve all established customer service goals and targets.
* Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
* Arithmetic skills to count money accurately.
* Computer literacy to access account information and process transactions.
* Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
* Maintain a professional appearance and conduct yourself in a professional manner at all times.
* Maintain the highest level of professional integrity and ethics.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Compensation Range:
Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Wheeling Work Hours per Week 37.5 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
$39k-61k yearly est. 2d ago
Card Services Manager - Card Services - Bowie, MD
Wesbanco Bank Inc. 4.3
Bowie, MD jobs
Back Card Services Manager - Card Services #61-8630 Bowie, Maryland, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Mid-Atlantic Work Hours per Week 40 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
ADDITIONAL INFORMATION:
The wage range for the Card Services Manager position is $60,000 - $65,000 annually. The position includes 22 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays and 1 float holiday.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Bowie, Maryland, United States
Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Wheeling Work Hours per Week 37.5 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
$39k-62k yearly est. 2d ago
Branch Manager
First National Bank of Pennsylvania 4.5
Brookfield Center, OH jobs
Primary Office Location:7120 Warren-Sharon Road. Brookfield, Ohio. 44403.Join our team. Make a difference - for us and for your future.
Branch Manager
Business Unit: Retail
Reports to: Varies Based on Assignment
Position Overview:
This position is primarily responsible for the overall sales and operations management of the branch. The incumbent is the directing sales manager for the branch. The primary focus is the origination and expansion of new to bank customers and performance coaching of the branch team. The incumbent oversees daily branch activities, performs market and business development duties, processes loan requests, solicits new accounts, ensures effective operations of branch staff and facilities. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.
Primary Responsibilities:
Performs market and business development duties by generating high value customer relationships through leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships. Active member in the community. Execute and coach sales strategies to achieve financial goals. Incorporate FNB digital products and services into customer interactions.
Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Additionally, the Manager is responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
Manage and coach branch team and facility to ensure the branch is operating according to FNB standards. People: conduct daily sales meetings, execute all HR responsibilities, participates in ongoing education for themselves and team, and lead sales camps according to Market Manager. Facilities: ensure branch meets all quality standards through the direction and coaching of branch team.
Accountable for the operational integrity of the branch and ensuring adherence to audit, compliance, security, and operational requirements. Assigns team operational responsibilities and performs various operational duties according to established policies and procedures as needed.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
BA or BS preferred.
Experience in a related position.
Knowledge of banking audit policies and procedures preferred.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$45k-53k yearly est. 1d ago
Manager, Culture & Experience
Mariner Wealth Advisors 4.4
Remote
We are hiring a Manager, Culture and Engagement to lead and operationalize strategic initiatives that strengthen Mariner's culture, enhance associate engagement, and improve organizational effectiveness. This role functions as a strategic execution partner to HR leadership-similar to a chief of staff-with responsibility for driving key priorities forward, establishing structure and operating rhythms, and ensuring initiatives deliver measurable outcomes.
Approximately 75% of the role focuses on strategic initiatives, internal communications, program management, organizational design support, and change management. The remaining 25% centers on performance management processes and enabling leadership effectiveness. This role is not focused on events, perks, or social programming; rather, it builds the systems, frameworks, and workflows that enable culture at scale.
This position is open to candidates in any location. It is an exceptional opportunity for a current or former management consultant or strategy/project leader who thrives in fast-moving environments, excels at bringing clarity to ambiguity, and is motivated by delivering high-impact execution.
Responsibilities Strategic Initiatives & Organizational Effectiveness (Majority of Role)
Lead and manage key strategic initiatives that advance culture, engagement, and organizational effectiveness across the firm.
Develop structured frameworks, plans, and operating models to bring clarity, prioritization, and rigor to complex or ambiguous workstreams.
Establish project governance, milestones, roadmaps, and communication cadences that ensure consistent progress and accountability.
Conduct structured problem-solving and analysis to synthesize insights, articulate recommendations, and support decision-making.
Manage the annual HR operating calendar, ensuring alignment, visibility, and timing of major programs and enterprise-wide deliverables.
Develop internal HR and leadership communications that convey strategic priorities, change initiatives, and program updates with clarity and impact.
Partner with cross-functional leaders to align on goals, risks, dependencies, and execution plans.
Organizational Design & Change Management
Support organizational design efforts including documentation of structures, roles, workflows, and decision-rights.
Drive change management planning and execution, including stakeholder engagement, adoption strategies, training materials, and communication frameworks.
Contribute to building scalable systems and processes that enable culture, employee experience, and organizational health.
Performance Management (Approx. 25% of Role)
Manage planning, coordination, and execution of the firm's annual and midyear performance management cycles.
Support development and refinement of performance tools, frameworks, and guidance for leaders and associates.
Coordinate communications, training materials, and timelines to ensure a consistent and effective experience across the organization.
Stakeholder Engagement & Execution Excellence
Serve as a trusted execution partner to HR leadership, acting as an extension of the team to ensure critical initiatives move forward.
Build strong relationships with leaders and associates to drive alignment, surface insights, and remove barriers to progress.
Prepare executive-ready presentations, reporting, and strategic updates that translate complex information into clear narratives.
Handle high-priority or strategic operational tasks as needed to support HR leadership.
Qualifications
Bachelor's degree required.
3-5 years of experience in management consulting, strategy, PMO, organizational effectiveness, or a similar execution-focused role.
Demonstrated ability to apply structured problem-solving, develop frameworks, and drive projects from concept through execution.
Strong analytical, communication, and presentation skills, with the ability to influence and partner across levels and functions.
Proven ability to operate effectively in environments with ambiguity, competing priorities, and multiple concurrent workstreams.
High level of professional polish, judgment, and discretion.
Proficiency in Microsoft PowerPoint and Excel; experience with project management tools a plus.
No prior HR background required; interest and learning agility in people strategy and organizational effectiveness are essential.
Skills and Knowledge
Strategic thinker with a strong execution orientation and ability to structure complex problems.
Strong project and program management capabilities with attention to detail and operational rigor.
Ability to synthesize data, stakeholder input, and organizational insights into clear recommendations.
Ability to influence without authority and build productive relationships across functions.
Exceptional written and verbal communication skills, including creation of executive-level materials.
Commitment to confidentiality and professionalism in handling sensitive information.
We welcome your interest in being a part of the Mariner team. We offer our associates an innovative and challenging place to work with camaraderie and teamwork. We are a growth-oriented, entrepreneurial culture that respects people and values talent, experience and ambition.
About the Team
At Mariner, the people behind the people make all the difference. That's why our advisors have access to an in-house team of support for taxes, insurance, estate planning and more. In this role, you will partner closely with HR leadership and cross-functional stakeholders to advance strategic initiatives that drive organizational culture, engagement, and effectiveness.
Our compensation reflects the cost of talent across multiple US geographic markets. The base pay for this position across all US geographic markets ranges from $99,000.00/year to $130,000.00/year. Pay is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Eligibility to participate in an incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. Roles may also be eligible for additional compensation and/or benefits.
#LI-JS1
#LI-REMOTE
EOE/M-F/D/V
$99k-130k yearly Auto-Apply 11d ago
District Manager - Remote Kansas
Electrolux 4.3
Kansas jobs
Join us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you'll be:
Remote Role! Based in Kansas with Travel Required
All About the Role:
The District Manager is responsible for driving profitable sales growth with major retail partners by developing strategic plans, managing product mix, and ensuring budget alignment. This role requires strong relationship-building skills, analytical thinking, and the ability to collaborate across internal teams and customer stakeholders to deliver exceptional results. Success depends on clear communication, problem-solving, and a proactive approach to managing sales performance and operational excellence.
Key Responsibilities:
Develop and execute sales strategies to achieve topline growth and profitability
Collaborate with retail partners and internal teams to expand product assortment and support new product introductions (NPI)
Analyze trends and performance metrics to create actionable plans that maximize sales and margin
Coordinate training initiatives for retail sales teams to strengthen brand advocacy
Partner with merchandising and marketing teams to develop promotional plans and improve key customer metrics
Monitor open orders and backlogs to ensure timely fulfillment and customer satisfaction
Prepare and deliver persuasive presentations and reporting for internal and external stakeholders
Minimum Qualifications
High school or GED
3 years of experience in sales, account management, or business
Strong merchandising and consultative selling skills with a proven ability to close deals in B2B environments
Ability to travel within assigned territory
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
************************************************************** Electrolux Group Careers: ********************************************
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through ******************************. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
#LI-OG1
$71k-125k yearly est. Auto-Apply 45d ago
District Manager - North Central East
Falcon Farms 3.2
Columbus, OH jobs
Job Title: District Manager
Reports to: Regional Manager
Job Type: Full-time, Exempt
Salary: Commensurate with experience
Territory Covered: Around New York State, Pennsylvania, Ohio and West Virginia area. (No relocation allowance covered)
Job Description
The District Manager position will oversee the commercial floral account with a high concentration on strategy and planning. Responsibilities will include (but are not limited to) being responsible for the profit and loss of your area, utilizing data to identify areas of growth and opportunity, visiting your team regularly in the field to ensure policies and initiatives are being implemented and followed up on, as well as developing strong relationships with your team and your accounts; creating plans to meet organizational goals, identifying new talent to bring to your team and overall ensuring the quality of the fresh-cut flowers being provided for our customers.
We are looking for District Manager with a strong work ethic, proven multi-location management experience in the retail/merchandising industry, as well as proven ability to grow and develop a team.
We are looking for a highly motivated and qualified candidate to be District Manager within the North Central East area to represent Falcon Farms to our customers and floral accounts with 100+ locations throughout the area.
Major Responsibilities:
Responsible for the success and profitability of all locations within assigned area by analyzing P&L, manage budgets and other operating statements
Develop business plans and execute to ensure company goals are met through efficient flow processes
Effectively use tools for superior inventory presentation and management of portfolio
Track overall area performance, develop effective ways to fill in gaps between actual performance and company projections, prioritize store performance issues and create action plans to meet organizational goals.
Cultivate business relationships with store leaders, Field Supervisors, Sales team, and peers through productive business meetings.
Identify new business opportunities with operational area; distribution flow, merchandising and schematic plans, recruiting strategy, training and development, employee relations and customer service
Spends a minimum of 40% time in the field with their Field Supervisor team to ensure proper execution of company initiatives, policies, and procedures. Responsible to follow up in the field on all agreed plans to ensure proper execution, advice and adjust plans as needed
Actively network to identify outside talent and bring to the team. Will work closely with supervisor team to hire great candidates
Develop and mentor the field team. Participate in career path plans, oversee implementation of training programs. Provide continuous coaching to guide and motivate the field team
Cultivate and grow a committed team of Field Supervisors that will maintain profit margin and implement business plan
Ensure all contractual agreements for each customer is met
Safeguard quality of product, inventory levels, staffing, and safety
Qualifications:
Bachelor's degree in business, Marketing, or related field
People management experience as a Field supervisor within the Company.
Strong leadership and decision-making skills
Business development and strategy implementation knowledge
Entrepreneurial mindset
Ability to sell, manage and drive growth
Excellent customer relationship management skills
Working experience in Excel and Microsoft
Essential Functions:
Ability to travel to multiple locations across North Central East using own vehicle
Ability to interface with associates and customers
Must be able to work long and flexible hours
Open availability, weekends required
Physical Demands:
Able to push and pull freezer doors weighing up to 50 lbs.
Ability to lift 20-50 pounds
Unload trucks occasional
Bending, lifting, stooping, walking, standing, twisting
Repetitive hand/wrist/finger movements
Limited sitting
Ability to drive long distances
Associate reporting to this position:
Field Supervisor
Career Path:
Regional Manager
$86k-151k yearly est. 8d ago
Full Time Store Manager - Easton Town Center
Store 3.8
Columbus, OH jobs
At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential.
Responsibilities:
Serve as a role model leader, embodying the values and standards of the organization
Recruit, hire, and train a high-performing store team
Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
Responsible for the development and growth of their store team
Ensure the store maintains a visually appealing and engaging environment
Responsible for overseeing all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
Develop and execute strategies to increase sales, control expenses, and achieve financial targets
Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build-A-Bear established guidelines
Provide leadership support to ensure that all team members understand and adhere to the organization's service standards
Required Qualifications:
2 years of storemanagement experience with a proven, successful history in a customer-centric business, preferably in specialty retail
High school diploma or GED equivalent
Basic understanding of POS, payroll, and applicant tracking systems
P
referred Qualifications:
2-4 years of storemanagement experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
Associate's (or higher) degree in business, management, or a related field
Proficiency with Store Force, UKG, POS System, Microsoft Outlook
Behavioral Traits for Success:
Motivated to build high performing people and teams
Thrives in creating a fun and interactive experience for employees and guests
Enjoys meeting and interacting with new people
Ability to connect with diverse employees to inspire results
Exercises good judgment in ambiguous situations
Displays strong initiative and self-direction
Unites teams to deliver strong results
Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
Maintains a positive outlook when encountered by challenging circumstances
Working Environment:
Active retail storemanagement requires the ability to sit, stand, and move around for at least eight hours a day
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Ability to work a typical retail schedule including days, evenings, weekends, and holidays
Lifting > 25 pounds
Your Performance Will Be Measured On:
Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
Consistent execution of operational standards
Ability to foster team collaboration, communication, and performance
Decision-making, judgment, and execution
Consistently meet financial objectives
Ability to inspire their team to deliver exceptional customer service and uphold operational excellence
Ability to address situational, factual, and interpersonal issues
Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
$30k-61k yearly est. 60d+ ago
Customer Experience Manager
Unified Bank 4.1
Dover, OH jobs
UNIFIED BANK, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK's Customer Experience & Sales Executive.
Responsibilities include, but are not limited to:
Leading the Dover Banking Center according to the Bank's culture, The UNIFIED Way.
Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
Maintains compliance with Bank and Regulatory policies and procedures.
Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
Coaches, develops and reviews performance, regularly, with all branch Team Members.
Generates, processes and closes non-complex consumer loans.
Motivates Team Members to build relationships with customers and offer Bank products and services.
Monitors progress and works with staff to attain Banking Center achievement objectives.
Resolves customer concerns in a professional, tactful manner.
Responsible for the Banking Center's vault cash, ordering of currency, balancing and adherence to internal security controls.
Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.
Job Requirements:
2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
Excellent business communication skills, both written and verbal.
Ability to lead, develop and motivate branch team to achieve branch objectives.
Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
Associates Degree OR equivalent related work experience is required.
UNIFIED BANK is an Equal Opportunity Employer.
$34k-66k yearly est. Auto-Apply 14d ago
Customer Experience Manager
Unified Bank 4.1
Dover, OH jobs
UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales Executive.
Responsibilities include, but are not limited to:
Leading the Dover Banking Center according to the Bank's culture, The UNIFIED Way.
Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
Maintains compliance with Bank and Regulatory policies and procedures.
Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
Coaches, develops and reviews performance, regularly, with all branch Team Members.
Generates, processes and closes non-complex consumer loans.
Motivates Team Members to build relationships with customers and offer Bank products and services.
Monitors progress and works with staff to attain Banking Center achievement objectives.
Resolves customer concerns in a professional, tactful manner.
Responsible for the Banking Center's vault cash, ordering of currency, balancing and adherence to internal security controls.
Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.
Job Requirements:
2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
Excellent business communication skills, both written and verbal.
Ability to lead, develop and motivate branch team to achieve branch objectives.
Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
Associates Degree OR equivalent related work experience is required.
UNIFIED BANK is an Equal Opportunity Employer.
$34k-66k yearly est. Auto-Apply 16d ago
Digital Services Manager
Honda Federal Credit Union 3.3
Marysville, OH jobs
Legal Entity: Honda Federal Credit Union Business Unit: Honda Federal Credit Union Department: Digital Services
Division: 1CU Shift: 1st Workstyle: Remote Eligible up to 20%
Career Level: 5
Job Grade: Exempt-4
Job Purpose
The Digital Services Manager (DSM) oversees the digital banking strategy for Honda Federal Credit Union (HFCU), which encompasses online and mobile offerings to the benefit of HFCU members. The DSM is directly responsible for the overall performance of digital banking initiatives ranging from new product development, establishing digital banking key performance indicators, improving the member's online banking experience, aligning the strategic direction of the Digital Services department with HFCU's strategic objectives, securing the digital banking environment as well as performing complex data structuring and analysis. As a department manager, the DSM establishes operational digital banking standards and determines the priorities of the digital banking project pipeline. This position sets the policies and procedures for digital banking activities, ensures adherence to state and federal regulations, and identifies best practices to identify and mitigate risk associated with HFCU's digital banking environment.
Key Accountabilities
Develops and meets Digital Service department goals, budget and objectives as outlined in HFCU's annual strategic plan. Budget development and achievement requires an understanding of financial trends which impact digital banking strategies, member experience, and production objectives. Regularly reports variances and explanations for the variances to HFCU's Senior Management Team
Actively participates in project implementation, including attending project team meetings, managing assigned projects and completing project deliverables. Identifies and creates strategic project initiatives to meet the changing technological landscape related to digital banking, artificial intelligence, and portfolio analytics. Creates new member-facing products or modifies current products to enhance HFCU value-added offerings
Ensures compliance with all applicable laws, regulations, and best practices related to digital banking by developing internal policies and procedures. Keeps informed of changes in economic or market conditions that might impact the regulatory environment. Reviews and interprets regulatory changes and administers solutions or strategies to address laws impacting the digital banking environment
Build and leverage relationships with external Business Partners and cross-functional stakeholders to both gain understanding of business objectives/obstacles and to facilitate execution of strategic direction Manage related Digital Services Business Partner recommendations, selection & assist with controlling costs
Provides coaching, leadership and guidance to direct reports to maximize efficiency and effectiveness Talks with and listens to Associates and members, answers questions, addresses complaints, and resolves situations while using good judgment and instilling good will. Identifies goals and evaluates progress of Digital Services staff
Manage the members digital interactions through Digital Banking and related mobile app review/ratings along with applicable member surveys and adjust the roadmap based on related analysis and actionable data
Qualifications, Experience, and Skills
Bachelor's degree in business, finance, information technology or a related field required
MBA or equivalent work experience is preferred
5 or more years of experience in a financial institution in a digital banking, information technology, information security, or an operations environment
3 or more years of leadership experience in a financial institution or a technological organization
2 years of experience in business partner & vendor management ensuring products/services align with performance service level agreements, business goals and contractual commitments
2 years of experience around fintech/SaaS/cloud services, it network architecture, credit union business operations & related integrated touch points
Ability to organize and effectively direct subordinates
Ability to read, analyze, and interpret common financial and technical journals, financial reports and legal documents. Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to respond to common inquiries or complaints from credit union stakeholders
Good oral and written communication skills, interpersonal skills, organizational skills required with a desire to maintain attention to detail and accuracy
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply such concepts to practical retail situations
Self-starter, able to work autonomously
Strong research, project management, business analyst & journey mapping skills
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
$45k-55k yearly est. 7d ago
Manager of Retail Services
Wayne Savings 3.9
Canfield, OH jobs
Main Street Bank is growing again! We are looking for an experienced, dynamic Retail Banking leader to join our extremely talented staff in the Canfield, OH market area. Ideal candidates will possess savvy business and sales acumen, retail banking experience, and a customer-first mindset. This is a new opportunity to be a part of a growing, dynamic team in the Canfield, OH market.
Excellent compensation package, full benefits, generous PTO and 401(k) match. candidates must be able to pass a background and credit check and meet or exceed requirements listed in the full job description below.
Think you might be a great fit? Let's start the conversation - apply today. Interviews begin the week of January 5th and will continue until we find our next amazing Team Member for this role!
The Retail Services Manager supports the Director of Retail Services in overseeing and optimizing the daily operations of the bank's retail network, while also acting as a Market Development Manager for their own territory. This dual role focuses on driving sales initiatives, enhancing customer service standards, ensuring efficient branch operations, and developing targeted market growth strategies. This role also is responsible for the supervision of Administrative Bankers to provide top-tier administrative and customer support across branch operations, and drive operational excellence.
Essential Duties and Responsibilities:
Branch Operations & Administrative Management
* Assist in implementing operational policies and procedures across branches to enhance efficiency and ensure compliance.
* Oversee daily administrative operations within branches, ensuring all tasks, documentation, and procedures are completed accurately and efficiently.
* Manage and mentor Administrative Bankers, providing guidance, training, and performance feedback to enhance their effectiveness.
* Collaborate with branch leadership to address operational challenges and drive continuous improvements.
Sales & Customer Service Enhancement
* Support the development and execution of retail sales strategies, including cross-selling initiatives and customer engagement programs.
* Work with branch teams to improve customer service delivery, ensuring an exceptional banking experience.
* Analyze sales data and customer feedback to identify trends and opportunities for growth.
Territory Market Development
* Act as a Market Development Manager for your territory by developing and executing targeted strategies to drive branch performance and customer acquisition.
* Conduct market research and competitive analysis within the territory to identify growth opportunities, emerging trends, and potential areas for expansion.
* Build and maintain relationships with community organizations, local business leaders, and key influencers to support market growth initiatives.
* Represent the bank at local community events and forums, promoting brand awareness and engaging with potential customers.
* Collaborate with internal teams to tailor product offerings and marketing campaigns to meet the needs of the territory.
* Prepare regular reports on market development initiatives, campaign effectiveness, and community impact for senior management review.
Business Services Support
* Assist in developing and delivering solutions tailored to the needs of business customers, ensuring their financial requirements are met.
* Collaborate with business banking teams to support relationship management and growth initiatives among commercial clients.
* Provide guidance and support to business customers regarding the bank's products and services, helping them optimize their financial operations.
* Gather and analyze feedback from business customers to improve service delivery and inform strategic decision-making.
Strategic Support & Reporting
* Collaborate with the Director of Retail Services to develop and implement strategic initiatives that enhance branch performance and customer satisfaction.
* Assist in budgeting, resource planning, and performance analysis to support retail initiatives and operational improvements.
* Prepare regular reports on branch performance, customer service metrics, administrative operations, market development activities, and business services support for senior management review.
Supervisory Responsibilities:
☒ Yes ☐ No
Work Experience Qualifications:
Minimum of 5 years of experience in retail banking or financial services, with a strong background in branch operations and customer service. Prior experience supervising administrative or support staff is required. Demonstrated experience in market development, business development, or community engagement is preferred. Experience in supporting business or commercial customers is a plus.
Preferred Skills and Qualifications:
* Excellent organizational, communication, and interpersonal skills.
* Strong leadership abilities with experience in mentoring and managing teams.
* Ability to analyze performance metrics and implement process improvements.
* Proficiency in Microsoft Office Suite and banking software.
* High attention to detail and a commitment to delivering superior customer service.
* Ability to conduct market research, develop targeted growth strategies, and build effective community relationships.
* Understanding of business banking products and customer needs.
Education Requirements:
Bachelor's degree in marketing, business administration, finance, or a related field is required.
Licensing or Certification Requirements:
Notary required. Required to obtain registration with NMLS
$23k-62k yearly est. 21d ago
Assistant Store Manager
Community Choice Financial Family of Brands 4.4
Cincinnati, OH jobs
Your Opportunity
AssistantStoreManager CheckSmart Cincinnati, OH
As an AssistantStoreManager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's fast-paced, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.
What We Offer
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
A relaxed, business casual dress code that includes jeans and sneakers!
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What You'll Do - Essential Duties and Responsibilities
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
What We're Looking For - Qualifications and Skills
A high school diploma or equivalent.
Minimum one year's experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'll thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
$35k-43k yearly est. Auto-Apply 3d ago
Manager of Retail Services
Main Street Bank 3.6
Ohio jobs
Main Street Bank is growing again! We are looking for an experienced, dynamic Retail Banking leader to join our extremely talented staff in the Canfield, OH market area. Ideal candidates will possess savvy business and sales acumen, retail banking experience, and a customer-first mindset. This is a new opportunity to be a part of a growing, dynamic team in the Canfield, OH market. Excellent compensation package, full benefits, generous PTO and 401(k) match. candidates must be able to pass a background and credit check and meet or exceed requirements listed in the full job description below. Think you might be a great fit? Let's start the conversation - apply today. Interviews begin the week of January 5th and will continue until we find our next amazing Team Member for this role!
The Retail Services Manager supports the Director of Retail Services in overseeing and optimizing the daily operations of the bank's retail network, while also acting as a Market Development Manager for their own territory. This dual role focuses on driving sales initiatives, enhancing customer service standards, ensuring efficient branch operations, and developing targeted market growth strategies. This role also is responsible for the supervision of Administrative Bankers to provide top-tier administrative and customer support across branch operations, and drive operational excellence.
Essential Duties and Responsibilities:
Branch Operations & Administrative ManagementAssist in implementing operational policies and procedures across branches to enhance efficiency and ensure compliance.
Oversee daily administrative operations within branches, ensuring all tasks, documentation, and procedures are completed accurately and efficiently.
Manage and mentor Administrative Bankers, providing guidance, training, and performance feedback to enhance their effectiveness.
Collaborate with branch leadership to address operational challenges and drive continuous improvements.
Sales & Customer Service Enhancement
Support the development and execution of retail sales strategies, including cross-selling initiatives and customer engagement programs.
Work with branch teams to improve customer service delivery, ensuring an exceptional banking experience.
Analyze sales data and customer feedback to identify trends and opportunities for growth.
Territory Market Development
Act as a Market Development Manager for your territory by developing and executing targeted strategies to drive branch performance and customer acquisition.
Conduct market research and competitive analysis within the territory to identify growth opportunities, emerging trends, and potential areas for expansion.
Build and maintain relationships with community organizations, local business leaders, and key influencers to support market growth initiatives.
Represent the bank at local community events and forums, promoting brand awareness and engaging with potential customers.
Collaborate with internal teams to tailor product offerings and marketing campaigns to meet the needs of the territory.
Prepare regular reports on market development initiatives, campaign effectiveness, and community impact for senior management review.
Business Services Support
Assist in developing and delivering solutions tailored to the needs of business customers, ensuring their financial requirements are met.
Collaborate with business banking teams to support relationship management and growth initiatives among commercial clients.
Provide guidance and support to business customers regarding the bank's products and services, helping them optimize their financial operations.
Gather and analyze feedback from business customers to improve service delivery and inform strategic decision-making.
Strategic Support & Reporting
Collaborate with the Director of Retail Services to develop and implement strategic initiatives that enhance branch performance and customer satisfaction.
Assist in budgeting, resource planning, and performance analysis to support retail initiatives and operational improvements.
Prepare regular reports on branch performance, customer service metrics, administrative operations, market development activities, and business services support for senior management review.
Supervisory Responsibilities:
☒ Yes ☐ No
Work Experience Qualifications:
Minimum of 5 years of experience in retail banking or financial services, with a strong background in branch operations and customer service. Prior experience supervising administrative or support staff is required. Demonstrated experience in market development, business development, or community engagement is preferred. Experience in supporting business or commercial customers is a plus.
Preferred Skills and Qualifications:
Excellent organizational, communication, and interpersonal skills.
Strong leadership abilities with experience in mentoring and managing teams.
Ability to analyze performance metrics and implement process improvements.
Proficiency in Microsoft Office Suite and banking software.
High attention to detail and a commitment to delivering superior customer service.
Ability to conduct market research, develop targeted growth strategies, and build effective community relationships.
Understanding of business banking products and customer needs.
Education Requirements:
Bachelor's degree in marketing, business administration, finance, or a related field is required.
Licensing or Certification Requirements:
Notary required. Required to obtain registration with NMLS