Customer Service Associate jobs at County Market - 86 jobs

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Northern Lights Branch Starting Pay Range: $18.01 - $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness . Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule Monday & Tuesday 4:00pm-8:00pm, Thursday 2:00pm-6:00pm Alternating Friday/Saturday shifts 9:00am-6:00pm (as assigned) 2-in-5 Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: High School Diploma or G.E.D required. Ability to express self effectively and concisely, both orally and in writing. Knowledge of Internet and database services. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Requirements What We're Looking For 3 to 5 years of customer service experience, preferably supporting business-to-business customers in a manufacturing or operations-driven environment Previous experience working in an ERP system with confidence navigating orders, pricing, and customer data Strong computer skills including Excel and Outlook Excellent written and verbal communication skills Highly organized, detail-oriented, and proactive in solving problems Service-minded with a commitment to timely follow-up and accuracy Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities Salary Description $40,000 - $45,000 per year

Join a 120-year legacy and help us “Feed the World Like Family.” For 120 years, The Fremont Company has been building trusted relationships, delivering quality food products, and doing business the right way. We are proud of our history, but even more excited about where we are going. We are looking for an Order Entry & Customer Account Specialist to join our Corporate Headquarters in Fremont, Ohio and play a key role in supporting long-term, business-to-business customer relationships. This is not a back-office, heads-down order entry job. This is a relationship-driven role where you become a trusted partner to customers and an essential connector across our internal teams. If you love being the person who keeps everything moving, solves problems, and builds strong professional relationships, you will thrive here. Why This Role Matters From the moment an order is placed to the moment it ships, you ensure accuracy, communication, and follow-through. You will work cross-functionally with sales, operations, logistics, accounting, and quality to keep orders on track and customers confident in our partnership. What You'll Do Own customer orders from start to finish, delivering a seamless and professional B2B experience Enter and manage customer orders via email and EDI, verifying pricing, quantities, items, and delivery dates Serve as a primary point of contact for customer questions, requests, and issue resolution Build and maintain strong business-to-business relationships through clear communication and dependable follow-up Collaborate proactively with sales, production planning, logistics, accounting, manufacturing, and quality teams Monitor order status and shipment schedules to ensure on-time delivery Troubleshoot and resolve challenges related to product availability, minimum order quantities, and shipping timelines About The Fremont Company Founded in 1905, The Fremont Company is a 120-year-old, family-oriented consumer food products company headquartered in Fremont, Ohio. We manufacture, market, and distribute both store-brand and branded products to customers around the world. Our portfolio includes private brand ketchup, Frank's Sauerkraut, Mississippi BBQ Sauce, and Paisley Farms Bean Salad. Learn more at ********************** If you are looking for a role where relationships matter, your work has impact, and you can grow with a company that has stood strong for 120 years, we would love to connect with you. Requirements What We're Looking For 3 to 5 years of customer service experience, preferably supporting business-to-business customers in a manufacturing or operations-driven environment Previous experience working in an ERP system with confidence navigating orders, pricing, and customer data Strong computer skills including Excel and Outlook Excellent written and verbal communication skills Highly organized, detail-oriented, and proactive in solving problems Service-minded with a commitment to timely follow-up and accuracy Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities Salary Description $40,000 - $45,000 per year

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. HEALTH AND NUTRITION SERVICES SPECIALIST Job Location: Health and Nutrition Services Division Phoenix Location Posting Details: Salary: $64,000 - $70,000 Grade: 21 Closing Date: 01/29/2026 Job Summary: • This position is on the Onboarding, Renewal, and Point of Contact Team and serves as a subject matter expert and point of contact for program operators and provides technical assistance and support to sponsors and school food authorities (SFA) statewide for all of the USDA child nutrition programs. • The specialist reviews entity applications for participation and maintains all working documentation within established web-based technology systems. This position is responsible for reviewing budgetary, planning and service systems of new and existing program operators. • This position is also responsible for learning, interpreting and applying technical program regulations to assure compliance, primarily during the application and renewal phases of program participation and through the duration of the year. • Occasional in-state and out-of-state travel is required for this position. The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate. Job Duties: • Effectively apply knowledge of program regulations and procedures to review highly technical and fiscal information on program applications using web-based technology systems; acts as authorizing official for state-level program participation approval • Engage in a high degree of collaboration within the division to ensure high-quality services to operators and align the internal processes for program/grant application processing with other division initiatives and services, specifically in the areas of program improvement, growth, nutrition, budgeting and compliance; maintain awareness of program participation trends of program operators • Establish and maintain effective working relationships to provide program guidance and technical assistance to program operators daily via phone and written communication • Accurately and proactively compose professional correspondence regarding program information to assigned entities • Occasionally travel statewide to conduct on-site visits to ensure entity processes align with the program application information submitted to the state agency • Seek and absorb new information pertaining to technical program regulation/procedural changes, new funding opportunities, and recognize opportunities for program operators • Initiate professional learning of new information by attending team and agency meetings and participate in professional learning or training sessions at the local, state, and national level Knowledge, Skills & Abilities (KSAs): Knowledge in: • Federal regulations, state laws, and policies pertaining to all Child Nutrition Programs • Grant application processes and funding objectives • Federal or state-funded program administration • Budgeting and business finance practices • Programs and financial compliance for applications and budgets • A Bachelor's degree with emphasis in nutrition, dietetics, or public health; or equivalent experience to substitute for the degree, is required. Skills in: • Simplifying complex regulatory language to provide differentiated technical assistance and support • Interpersonal skills • Verbal and written communication • Intermediate skills in using Microsoft Excel, Word, Teams, SharePoint, and Outlook • Effective use of electronic file storage systems Ability to: • Manage a variety of different tasks and monitor progress • Deliver courteous, helpful customer service, and approach work as service-minded • Review, synthesize, interpret, and apply technical, specialized assistance • Collaborate successfully in a team environment • Perform to stated deadlines and produce expected results • Absorb highly technical, specialized knowledge related to the USDA Child Nutrition Programs and other federal, state, and local programs Selective Preference(s): Preference will be given to those applicants with: • Work experience in schools or child nutrition or health programs or other federal programs • Registered Dietitian (DTR) • School Nutrition Specialists (SNS) • Serve Safe certified Food Safety Manager Pre-Employment Requirements: • Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: • Affordable medical, dental, life, and short-term disability insurance plans • Top-ranked retirement and long-term disability plans • Ten paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Sick time accrued at 3.70 hours bi-weekly • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Deferred compensation plan • Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Health and Nutrition Services Specialist Type: Public Job ID: 131828 County: East Maricopa Contact Information: Arizona Department of Education 1535 W. Jefferson Phoenix, AZ 85007 District Website Contact: Human Resources Phone: ********** Fax: District Email Job Description: Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. Health & Nutrition Services Specialist Job Location: Health and Nutrition Services Division Phoenix Location Posting Details: Salary: $64,000 - $70,000 Grade: 21 Closing Date: 01/16/2026 Job Summary: * The Health and Nutrition Services (HNS) Specialist position is part of the Food Acquisition and Nutrition Systems team, which is dedicated to enhancing the quality of menus and serving strategies utilized in Child Nutrition Programs (CNPs) throughout Arizona. This team provides technical assistance to program operators concerning foodservice operations management, ensuring equitable access to nutritious food options. By collecting and analyzing operational metrics, the team ensures that all initiatives are guided by data-driven decisions. * In this role, the specialist will offer general procurement and food acquisition technical assistance to all CNP operators regarding the utilization and management of USDA Foods including Direct Delivery/Direct Ship, Processing Diversion, and DoD Fresh. * Occasional in-state and rare out-of-state travel is/may be required for this position. The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate. Job Duties: * Provide general procurement and food acquisition technical assistance to all CNP operators on USDA Foods (Direct Delivery/Direct Ship, Processing, and DoD Fresh) utilization and management as well as on commercial foods by supporting operators in writing technical requirements and specifications for solicitations or quotes, identifying vendors/distributors/suppliers, and incorporating new products in school meals * Determine the type and frequency of the foods that the state of Arizona, via HNS, will make available to Recipient Agencies (RAs) through the USDA Foods in Schools program or other initiatives * Contribute by analyzing trends, forecasting needs, assessing nutritional quality of foods, coordinating distribution, and placing orders as needed * Create resources and tools for use in operational assessment, strategic recommendations, and on-going technical assistance to CNP operators in the areas of food, finance, facilities, HR, and marketing with the goal of exceeding meal standards while maintaining a financially viable operation * Provide direct technical assistance to CNP operators with a focus on ensuring equitable access to domestic, local, and regional nutritious foods and promotion of positive feeding strategies for their CNPs * Lead efforts to strengthen the Arizona food system by supporting a fair, competitive, and resilient local food chain and expanding access to local foods Knowledge, Skills & Abilities (KSAs): Knowledge in: * Federal regulations, state laws, and policies pertaining to all child nutrition programs * National and local legislative and health and nutrition program issues * Federal, state, local, and tribal procurement laws and regulations * Food service operations * Arizona food system and supply chain * Federal Food Distribution Programs * A Bachelor's degree in nutrition/dietetics or a related field, or equivalent experience to substitute for the degree, is required. Skills in: * Effective written and oral communication * Active listening * Organization * Time Management * Analytical problem solving * Intermediate skill in using Microsoft Teams, Outlook, Word, Excel, and PowerPoint Ability to: * Research, review, and draw interpretations from public laws and rules * Establish and maintain interpersonal relationships * Think critically and make objective determinations * Conceptualize complex systems and interactions * Manage of multiple projects and tasks * Work well in a team and across disciplines * Efficiently use computer software programs and applications Selective Preferences: Preference will be given to those applicants with: * Master's degree * Registered Dietitian (RD) * Registered Dietitian Nutritionist (RON) * Experience administering or directing a Child Nutrition Program (CNP) * Experience with procurement Pre-Employment Requirements: * Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. * If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Driver's License Requirements. * All employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Benefits: The State of Arizona provides an excellent comprehensive benefits package including: * Affordable medical, dental, life, and short-term disability insurance plans * Top-ranked retirement and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans For a complete list of benefits provided by The State of Arizona, please visit our benefits page Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Call ************** for assistance. Other: Job ID: 537884- Job Closing Date - 01/16/2026- o Visit ********************************************** o Click on Current Openings o Select Department of Education from the Department drop down list o Click on desired position o Click Apply Now - Salary Range - $64,000 - $70,000

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Starting Pay Range: $18.01 - $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness. Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule Combination of mornings, afternoons, and evenings Alternating Friday/Saturday shifts (as scheduled) Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: High School Diploma or G.E.D required. Ability to express self effectively and concisely, both orally and in writing. Knowledge of Internet and database services. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Location: Canal Winchester Branch Starting Pay Range: $18.01 - $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness . Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule Combination of mornings, afternoons, and evenings Alternating Friday/Saturday shifts (as scheduled) Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: High School Diploma or G.E.D required. Ability to express self effectively and concisely, both orally and in writing. Knowledge of Internet and database services. Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Under general direction; supervises assessments and sewer permit issuance, and records, casement and right of way acquisitions; prepares reports as necessary; provides information to the public. Performs other related duties as required. Required Qualifications Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below. Bachelor's degree in Business Administration, Public Administration, Engineering or other related field plus two (2) years of customer service experience. Thorough knowledge of state and county laws pertaining to assessments; permit issuance procedures. Knowledge, Skills, and Abilities Advanced knowledge of department policies and procedures*; supervisory techniques; public improvement assessment practices and procedures; sewer line construction and inspection methods; public relations techniques; easement and right of way acquisition procedures. Thorough knowledge of state and county laws pertaining to assessments. Ability to understand public improvement assessments; understand permit issuance procedures; proofread technical materials, recognize errors and make corrections; establish a friendly atmosphere as supervisor of a work unit; resolve complaints from citizens and property owners; communicate effectively. (*Indicates developed after employment). Job Duties The duties listed below are intended to depict tasks performed by this classification. Supervises assessments, sewer permit issuance and records, casement and right of way acquisitions; ensures that work is performed accurately and within required time frames; recommends unit procedural changes and ensures that department policies and procedures are followed. Coordinates customer service activities with other departments; resolves significant problems regarding assessments permits, easement and right of way acquisitions; assists with negotiation of contracts with engineering firms regarding assessment of property for public projects. Processes easement and right of way acquisitions (e.g., explains past, current and future tap in charges, file old and new easement agreement, correct any levied assessment errors). Work Environment The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment. The employee may experience a customer's anger or frustration. Physical Demands The physical demands described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites, other offices and agencies, homes and institutions. * Job is physically comfortable. Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel. * May occasionally be required to reach with hands and arms and climb or balance. The employee must regularly lift up to 25 pounds and occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Work Schedule: Monday - Friday 7:30 am - 4:00 pm. Overtime may be required. Work Location: 1180 S. Main St, Akron, OH 44301 Pre-Employment Testing Requirements: Pre-employment Drug and Alcohol Testing, Criminal Background Check, Driving Record Check Position : 155075001 Code : 20261500-3 Type : INTERNAL & EXTERNAL Group : DSSS CLASS Job Family : CUSTOMER SERVICE Posting Start : 01/16/2026 Posting End : 01/28/2026 Details : Click for Benefits Info HOURLY RATE RANGE: $25.27-$30.95

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits Package and Generous Paid Time Off 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: February 2, 2026 WORK LOCATION: Job & Family Services 222 E. Central Parkway Cincinnati, OH 45202 WORK HOURS: Full-Time - 40 hours weekly (Potential for Hybrid Remote Work Schedule) SALARY: $23.59 hourly NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children's Services positions cannot provide foster care for children in the custody of Hamilton County. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): Bachelor's Degree in Public Relations public administration, business administration, Social Work, Psychology, Special Education, Therapeutic Recreation, Sociology, Criminal Justice, Human Services (including a clinical practicum of at least one year), or a related field from an accredited college or university; AND One (1) year of experience processing/resolving complaints and/or auditing work processes AGENCY-PREFERRED QUALIFICATIONS: Experience in Children's Services JOB DUTIES (SUMMARY): Performs customer service duties: responds to complaints/inquiries/requests for information by webmail, telephone, letter or in person for a variety of customers (e.g. agency customers, government officials, general public, courts, attorneys, agency administrative staff, State Clients Affairs Office); secures necessary pertinent information from casework and/or supervisory staff to determine if cases are handled according to agency procedures, and through guidelines established by the Ohio Department of Job & Family Services manuals Conducts quality reviews of existing procedures, policies, systems, and work products. Participates in ongoing development of intake and referral guidelines and data collection procedures and techniques Based on information and data acquired in customer service duties and quality reviews, furnishes information, explains program, runs required reports, and compiles statistical reports. Generates data on Hearing and outcomes. Collects data and generates reports on cases upon request; is responsible for assistance with creating quarterly and year-end reports. Attends meetings, conferences, workshops, and training sessions to receive information of techniques, policies and procedures sued during performance of assigned duties. Assists in organizing and conducting training activities and developing and producing educational materials for clients and staff. Attends conferences and training. Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment) Knowledge of: agency program areas, agency policies and procedures, business practices and principles; public relations; government structure and process; Skill In: decision making, organizing information and data, effective communication Ability to: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handle sensitive inquiries from public, government officials, support groups, and general public; ESSENTIAL JOB FACTORS: Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver's license issued by the state of residency and required auto liability insurance. POSITION SPECIFIC QUALIFICATIONS: Lift and carry children; lift and carry child car seats; lift and carry infant carrier; PHYSICAL and/or MENTAL REQUIREMENTS: Potentially reading/seeing and hearing traumatic events/situations Sitting for extended periods while working on the computer, home visits, court, meetings, etc. POSITIONS SUPERVISED: None BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS) State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years Ohio Bureau of Criminal Identification Investigation (BCI) FBI National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits Package and Generous Paid Time Off 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: February 2, 2026 WORK LOCATION: Job & Family Services 222 E. Central Parkway Cincinnati, OH 45202 WORK HOURS: Full-Time - 40 hours weekly (Potential for Hybrid Remote Work Schedule) SALARY: $23.59 hourly NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children's Services positions cannot provide foster care for children in the custody of Hamilton County. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): * Bachelor's Degree in Public Relations public administration, business administration, Social Work, Psychology, Special Education, Therapeutic Recreation, Sociology, Criminal Justice, Human Services (including a clinical practicum of at least one year), or a related field from an accredited college or university; AND * One (1) year of experience processing/resolving complaints and/or auditing work processes AGENCY-PREFERRED QUALIFICATIONS: * Experience in Children's Services JOB DUTIES (SUMMARY): * Performs customer service duties: responds to complaints/inquiries/requests for information by webmail, telephone, letter or in person for a variety of customers (e.g. agency customers, government officials, general public, courts, attorneys, agency administrative staff, State Clients Affairs Office); secures necessary pertinent information from casework and/or supervisory staff to determine if cases are handled according to agency procedures, and through guidelines established by the Ohio Department of Job & Family Services manuals * Conducts quality reviews of existing procedures, policies, systems, and work products. Participates in ongoing development of intake and referral guidelines and data collection procedures and techniques * Based on information and data acquired in customer service duties and quality reviews, furnishes information, explains program, runs required reports, and compiles statistical reports. Generates data on Hearing and outcomes. Collects data and generates reports on cases upon request; is responsible for assistance with creating quarterly and year-end reports. * Attends meetings, conferences, workshops, and training sessions to receive information of techniques, policies and procedures sued during performance of assigned duties. Assists in organizing and conducting training activities and developing and producing educational materials for clients and staff. * Attends conferences and training. * Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment) * Knowledge of: agency program areas, agency policies and procedures, business practices and principles; public relations; government structure and process; * Skill In: decision making, organizing information and data, effective communication * Ability to: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handle sensitive inquiries from public, government officials, support groups, and general public; ESSENTIAL JOB FACTORS: * Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver's license issued by the state of residency and required auto liability insurance. POSITION SPECIFIC QUALIFICATIONS: * Lift and carry children; lift and carry child car seats; lift and carry infant carrier; PHYSICAL and/or MENTAL REQUIREMENTS: * Potentially reading/seeing and hearing traumatic events/situations * Sitting for extended periods while working on the computer, home visits, court, meetings, etc. POSITIONS SUPERVISED: * None BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: * State Automated Child Welfare Information System (SACWIS) * State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years * Ohio Bureau of Criminal Identification Investigation (BCI) * FBI * National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits Package and Generous Paid Time Off 11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: February 2, 2026 WORK LOCATION: Job & Family Services 222 E. Central Parkway Cincinnati, OH 45202 WORK HOURS: 40 hours per week (Potential for Hybrid Remote Work Schedule) Annual Salary: $49,064 NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children's Services positions cannot provide foster care for children in the custody of Hamilton County. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): Bachelor's Degree in Public Relations public administration, business administration, Social Work, Psychology, Special Education, Therapeutic Recreation, Sociology, Criminal Justice, Human Services (including a clinical practicum of at least one year), or a related field from an accredited college or university; AND One (1) year of experience processing/resolving complaints and/or auditing work processes AGENCY-PREFERRED QUALIFICATIONS: Experience in Children's Services JOB DUTIES (SUMMARY): REGULAR AND PUNCTUAL ATTENDANCE IS REQUIRED TO PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS: Reviews, researches, and responds to external customer inquiries, third party requests, and subpoenas for Children's Services case record information for both open and closed cases. Redacts and copies confidential information and sensitive materials present in Children's Services records. Coordinates with agency leadership, Section Chief, Manager, and Caseworker as necessary. Provides written summaries of pertinent and allowable case information. Maintains necessary records of information released. Distributes, requires and maintains copies of the Authorization for Release of Information and Waiver of Claims and/or the Director Designee Authorization to Release. Prepares and sends correspondence including Requests for Case Information Letter, Request for Case Information form, the Private Agency Records Request and or the Subpoena Record Letter. Consults with the Prosecutor's Office regarding public records requests, as appropriate. Attends Court as necessary in the role of the HCJFS Records Custodian. Attends meetings, conferences, workshops, and training sessions to receive information of techniques, policies and procedures sued during performance of assigned duties. Assists in organizing and conducting training activities and developing and producing educational materials for clients and staff. Assist with scheduling Children's Services hearings. Collects data and generates reports on cases upon request; is responsible for assistance with creating quarterly and year-end reports. OTHER DUTIES AND RESPONSIBILITIES: Performs other related duties as assigned. Attends necessary approved training as required. KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment) Knowledge of: agency program areas, agency policies and procedures, business practices and principles; public relations; government structure and process; Skill in: decision making, organizing information and data, effective communication Ability to: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handle sensitive inquiries from public, government officials, support groups, and general public; PHYSICAL and/or MENTAL REQUIREMENTS: Potentially reading/seeing and hearing traumatic events/situations Sitting for extended periods while working on the computer, home visits, court, meetings, etc. BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS) State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years Ohio Bureau of Criminal Identification Investigation (BCI) FBI National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits Package and Generous Paid Time Off 11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: February 2, 2026 WORK LOCATION: Job & Family Services 222 E. Central Parkway Cincinnati, OH 45202 WORK HOURS: 40 hours per week (Potential for Hybrid Remote Work Schedule) Annual Salary: $49,064 NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children's Services positions cannot provide foster care for children in the custody of Hamilton County. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): * Bachelor's Degree in Public Relations public administration, business administration, Social Work, Psychology, Special Education, Therapeutic Recreation, Sociology, Criminal Justice, Human Services (including a clinical practicum of at least one year), or a related field from an accredited college or university; AND * One (1) year of experience processing/resolving complaints and/or auditing work processes AGENCY-PREFERRED QUALIFICATIONS: * Experience in Children's Services JOB DUTIES (SUMMARY): REGULAR AND PUNCTUAL ATTENDANCE IS REQUIRED TO PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS: * Reviews, researches, and responds to external customer inquiries, third party requests, and subpoenas for Children's Services case record information for both open and closed cases. Redacts and copies confidential information and sensitive materials present in Children's Services records. Coordinates with agency leadership, Section Chief, Manager, and Caseworker as necessary. Provides written summaries of pertinent and allowable case information. Maintains necessary records of information released. * Distributes, requires and maintains copies of the Authorization for Release of Information and Waiver of Claims and/or the Director Designee Authorization to Release. Prepares and sends correspondence including Requests for Case Information Letter, Request for Case Information form, the Private Agency Records Request and or the Subpoena Record Letter. * Consults with the Prosecutor's Office regarding public records requests, as appropriate. * Attends Court as necessary in the role of the HCJFS Records Custodian. * Attends meetings, conferences, workshops, and training sessions to receive information of techniques, policies and procedures sued during performance of assigned duties. Assists in organizing and conducting training activities and developing and producing educational materials for clients and staff. * Assist with scheduling Children's Services hearings. Collects data and generates reports on cases upon request; is responsible for assistance with creating quarterly and year-end reports. OTHER DUTIES AND RESPONSIBILITIES: Performs other related duties as assigned. Attends necessary approved training as required. KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment) Knowledge of: agency program areas, agency policies and procedures, business practices and principles; public relations; government structure and process; Skill in: decision making, organizing information and data, effective communication Ability to: operate agency networked personal computer, software and program operating systems; manage upset consumers, redirect frustration, define problems, collect data, establish facts and draw valid conclusions; deal with large number of variables and determine specific course of action; recognize errors and make corrections; write instructions; write specifications and training materials; gather, collate, and classify data, people or things; prepare meaningful, accurate and concise reports and position papers; handle sensitive inquiries from public, government officials, support groups, and general public; PHYSICAL and/or MENTAL REQUIREMENTS: * Potentially reading/seeing and hearing traumatic events/situations * Sitting for extended periods while working on the computer, home visits, court, meetings, etc. BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: * State Automated Child Welfare Information System (SACWIS) * State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years * Ohio Bureau of Criminal Identification Investigation (BCI) * FBI * National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Starting Pay Range: $18.01 - $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Combination of mornings, afternoons, and evenings * Alternating Friday/Saturday shifts (as scheduled) * Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Job Title: Customer Services Specialist (20/24 hr./Non-Exempt/Part-time) Starting Pay Range: $18.01 - $23.26 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Monday & Tuesday 4:00pm-8:00pm, Thursday 2:00pm-6:00pm * Alternating Friday/Saturday shifts 9:00am-6:00pm (as assigned) * 2-in-5 Sundays 1:00pm - 5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Provides supervision and control of inmates during booking, preliminary holdover, identification, confinement, recreation, visitation, release, and all other aspects of incarceration within a secure facility of the Dallas County jail system. Education, Experience and Training: Graduation from an accredited High School/GED program, or have twelve (12) hours from an accredited college or university with a grade “C” or better, and meet all other requirements listed on the current “Statement of Qualifications” sheet which must be signed by each job applicant. Special Requirements/Knowledge, Skills & Abilities: Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Must be at least 18 years of age. To start as a Detention Service Officer recruit, this position requires successful completion of a polygraph exam, psychological exam, and extensive background investigation. In order to become a full fledged Detention Service Officer, this position requires one year of experience as a jailer and the successful completion of a field training course and a course that includes instruction provided by the Dallas County on federal and state statutes that relate to employment management issues affecting jailers. Mandatory drug testing prior to employment, and will be subject to random, unannounced drug and/or alcohol testing during employment. Must be able to obtain and maintain all State and Sheriff's Department Commissioning requirements. Physical Requirements/Environmental Requirements: Must be able to perform defense tactics against individuals. Requires one or more of the following: prolonged sitting, standing, walking, running, ascending and descending of stairs, both inside and outside. Must be able to work varied days and shift schedules, to include weekends and holidays. Potential exposure to communicable diseases. 1. Performs initial physical search, confiscation and inventory of all personal and unauthorized items, recording of personal and medical information, finger-printing, taking of arrest photos and assuring inmates safety and security prior to processing into a housing unit or release on bond. 2. Handcuffs and removes specified inmates from holdover cells and escorts inmates to and from arraignments. 3. Classifies and compares fingerprints against computerized and hard copies of similar prints to establish the positive identification of each inmate. 4. Supervises the removal, bagging and storage of inmates' street clothes, issuance of jail clothing and bedding and the retrieval of street clothes and dressing of inmates for transfer to court or release from jail. 5. Supervises the authorized release and exchange of money and property to third parties outside the jail. 6. Monitors and controls inmates' behavior in holdover cells and housing unit cells and periodically conducts physical head counts. 7. Controls the operation of internal and external doors and elevators to maximize safety, security and inmate control 8. Supervises the serving of meals, laundering and exchange of clothing and bedding, as well as cleaning and sanitation within a secure facility. 9. Provides kitchen security during food preparation, transportation and cleanup. 10. Escorts inmates to and from the law library, recreation facilities, religious services, visitation and other functions, and assures that all individuals seeking to see inmates have signed in and are authorized visitors. 11. Searches inmates' incoming mail to identify, remove and document any contraband prior to delivering the mail. 12. Operates fire, riot and other equipment required to rapidly respond to jail emergencies and conducts unannounced detailed searches of inmates' cells and other jail facilities to locate and seize contraband. 13. Performs other duties as assigned.

The City of Hamilton is an EEO & AAE. Minorities and Women are encouraged to apply. This is responsible civilian police work performing a variety of specialized administrative, technical, scientific and/or administrative support functions for the City's Police Division as assigned. Work may include clerical, reporting and filing, prisoner handling and monitoring, information technology issues, customer service, social medial related issues, paperwork processing, property and evidence handling, and accreditation process handling. The work is performed under the general direction and supervision of designated personnel. Considerable leeway is granted for the exercise of independent judgment. The nature of the work requires an employee in this class to work directly and closely with sworn Police Officers, police and civilian supervisory personnel, and the general public on a regular and recurring basis. This specific position will focus on front desk-related needs. * Logs and stores all property held for various purposes in the police Property Room; * Assists in the maintenance of departmental equipment and property; * Handling and storing contaminated property and evidence; * Disinfecting contaminated property; * Assists in the maintenance and management of departmental equipment, property, vehicles, building and grounds; * Accountability for all property received by, or stored in, the property storage areas; * Maintaining property records in the departmental computer system and on the Property Log; * Releasing property that has been entered into the Property Log; * Responsibility for the proper intake and processing of drugs and vice-related evidence; * Setup, management, and maintenance of IT-related systems and equipment * Setup, management, and maintenance of network and system security and computer databases * Setup, management, and maintenance of servers, personal computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, and software deployment. * Promotes the department's crime prevention efforts, including neighborhood watch programs, safety training, and public presentations; * Assists public affairs, including public relations and media relations; * Encouraging citizen participation in reducing crime; * Overall responsibility for the department's community involvement function; * Participating in "Career Days" and "Recruitment Seminars"; * Coordinating crime prevention programs; * Acting as a liaison with community groups; * Handling telephone calls regarding vacant home checks; * Microfilms all vehicle impounds, fingerprint cards, and other work not scanned or processed via the computer database, and enters microfilm information on each report for retrieval of hardcopy as needed; * Checks names being entered into records against current names to avoid duplication of master names in order to maintain the integrity of name files; * Checks arrest reports with warrants for correct information and to determine if an arrest clears a previously open report and enters information as appropriate; * Checks reports for questionable information and returns for clarification if necessary; * Runs copies of complaint, arrest, accident and other reports as requested for police officers, detectives, various city departments, media representatives, state officials and the general public; * Answers front desk telephone and performs front desk duties as requested; * Responds to public inquiries for a variety of police reports and public records; * Processes warrants, looks up addresses, and enters the warrant into the computer; * Verifies warrants; * Processes prisoner paperwork and maintains jail log. * Monitors and observes prisoners and assists with prisoner intake as needed by performing pat down searches and manually recording regular prisoner checks; * Oversees the care of prisoners including oversight of medical needs and calling for medical assistance; * Procures meals for prisoners if needed; * Performs a variety of clerical duties including maintenance of various logs (jail log/extra duty log) and maintains supplies for both the desk and the jail; * Bonds prisoners at the main desk when the Municipal Court offices are closed; * Contacts on call detectives at the request of a supervisor * Disinfects the holding cell; * Releases impounded vehicles; * Performs criminal history research and compiles and updates records; * Processes fingerprint cards and various permits and tickets; * Receives payments for copies of traffic accidents and other public records and reports and submits bi-monthly report of cash received to the City's Finance Department. * Researches, collects and assembles data and information and prepares or participates in the preparation of a variety of reports as requested; * Maintains the Department's records and files in accordance with prescribed systems and procedures; * Attends meetings, conferences and workshops as requested and authorized; * Sorts, verifies all required work has been submitted; scans work and validates entries into the computer database all information and details from all police reports, including crime, accidents, patient runs, vehicle impounds, missing persons, stolen automobiles, offenses and complaints; * Verifies all field interview card entries made into the computer database; * Assisting the Public Information Officer during natural and man-made disasters or civil disturbances; * Performs other related duties as assigned by the Supervisor. * Thorough knowledge of computer software applications within the Police Division; * Thorough knowledge of established department record-keeping procedures and practices; * Thorough knowledge of police forms, terminology and records; * Thorough knowledge of department functions, procedures, policies and organization; * Good knowledge of state and federal police record-keeping and reporting requirements; * Good knowledge of business arithmetic, statistics and English composition and spelling; * Skill in the original composition, editing, proofreading and final preparation of written materials; * Skill in the assembly of numerical data and production of statistical reports; * Ability to type and enter data on a computer at a reasonable rate of speed; * Ability to establish and maintain clerical records and files and to prepare written reports from such information; * Ability to perform work with speed, accuracy and attention to detail; * Ability to make decisions in accordance with established policies and procedures; * Ability to independently solve problems within assigned areas of responsibility; * Ability to establish and maintain effective working relationships with other City employees, supervisory personnel and the general public; * Ability to communicate well with others, both orally and in writing. Minimum Qualifications: * Possession of a valid driver license [VERIFIED FOR FINALIST(S)] * Successful Completion of Background Investigation * Successful Completion of Polygraph (dependent upon assignment) * Experience with Windows based software such as Word and Excel * Ability to testify in court when necessary Preferred Qualifications: * Previous Law Enforcement Experience

For description, visit PDF: ************************ gov/Pre-Sentence Investigation Services Writer - Job Statement. pdf

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field. PRIMARY PURPOSE: Sets the precedent for exceptional human interactions with our fans by embodying a positive customer service attitude, collaborating cross-functionally, and being a passionate advocate for our fans. This is a Part-time, year-round role supporting our Events & Experience team. RESPONSIBILITIES & DUTIES: General Provide exceptional service both internally and externally in a professional and timely manner. Answer and appropriately direct high-volume of inbound communication via telephone calls, live chat, and email while providing service excellence during each interaction. Continuously evolve knowledge of policies and procedures of Progressive Field and the organization Perform necessary fan outreach to solve ongoing customer service issues and follow-ups. Responsible for having current game and company information readily available. Protect assets through compliance of company standards in-regards to credit cards, tickets, lost and found, etc. Assist with miscellaneous ticketing projects, including selling and servicing single game tickets over the phone. Maintain and be able to communicate knowledge on Ballpark seating locations and locations of hospitality and services. Participation in trainings pertaining to public health and appropriate public health-related protocols Assistance in application and enforcement of public health-related requirements, including (but not limited to) requirements pertaining to the wearing of masks and/or social distancing. Other duties, as assigned. Events & Experiences Collaborate cross-functionally with internal departments and teammates to coordinate and execute all logistics of assigned events and experiences. Act as on-site contact for designated events and experiences to ensure successful execution and an impactful experience for our fans. Communicate events and experiences information to key external clients in a timely, accurate, and proactive manner while providing excellent customer service. Maintain organizational service excellence to successfully recommend improvements on client retention, execute assigned events and experiences, and collaborate cross-functionally. EDUCATION & EXPERIENCE REQUIREMENTS: Energized and motivated to service fans utilizing organization's service excellence training. Eagerness to communicate both verbally, on the phone as well as in person, and in writing. Basic understanding of personal computers (Word, Excel, Internet, etc.). JOB SKILLS: Ability to work professionally with the public, in person, and over the phone. Ability to work on several tasks simultaneously. Good organizational skills. Eagerness to train on systems including ticketing software, lost and found software, Ballpark app, and software utilized when entering all information from fan interactions. Ability to learn the policies and procedures of Progressive Field and the Cleveland Guardians. Ability to providing the Cleveland Guardians organization with exceptional service both internally and externally in a professional and timely manner. Ability to work in a fast-paced environment and provide on-the-spot problem solving. Proactive communication with our fans and front office JOB REQUIREMENTS: Flexible schedule to allow for gameday and non-gameday event responsibilities, including weeknights, holidays, and weekends ORGANIZATIONAL REQUIREMENTS: Demonstrates the ability to read, speak, comprehend, and communicate effectively to perform job duties and interact with coworkers. Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the public. Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment. Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark. Adapt quickly and effectively to a fast-paced, dynamic, and diverse work environment. Ability to act according to organizational values and service excellence at all times. Willingness to work extended days and hours, including holidays and weekends. As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field. The expected hourly rate for this position is $15.45. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations. At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here. We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.

Job Title: Client Engagement Specialist Location/Schedule: Drop In Center, Cleveland, OH (Hybrid work), M-F 10:00am - 6:00pm Employment Type: Full-time, Non-Exempt About Cleveland Rape Crisis Center Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland's long-standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention. The Client Engagement Specialist (CES) is responsible for providing ongoing trauma-informed support and client engagement services to the guests of the Human Trafficking Drop-In Center. The CES position provides a broad range of services as the guests visit and engage in programming. Key Responsibilities Assure that all guests and visitors to the Human Trafficking Drop-In Center are greeted warmly Assist guests in a trauma-informed manner, provide information, crisis support, crisis intervention, and de-escalation Conduct engagement sessions including all necessary paperwork Create and maintain new and returning guest's client records Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development Assist Case Management with administrative duties to ensure quality of care Assist with developing curricula and facilitates training for guests Follow opening/closing procedures at the Drop-In Center Assist with ensuring that the drop-in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping) Interface with building-related providers as needed (e.g. plowing, landlord) Build connections with community partners and make presentations about CRCC's services Maintain the confidentiality of clients at all times Maintain client files, outreach, and activities in agency's database Outreach and Tabling Education, Experience, Licenses, & Certifications High school diploma/GED 2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop-in centers) May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position Salary & Benefits Salary Range: $42,000 - $44,000 annually Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities - for employees who meet benefit eligibility requirements This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.