How to hire a customer relations coordinator

How to hire a customer relations coordinator, step by step

Here's a step-by-step customer relations coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer relations coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer relations coordinator
• Step 8: Go through the hiring process checklist

What does a customer relations coordinator do?

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1. Identify your hiring needs

   Before you post your customer relations coordinator job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer relations coordinator for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer relations coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer relations coordinator that fits the bill.

   This list shows salaries for various types of customer relations coordinators.

   Type of Customer Relations Coordinator	Description	Hourly rate
   Customer Relations Coordinator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-25
   Customer Account Representative	A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base... Show more	$12-22
   Customer Support Representative	A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services... Show more	$13-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Relations
   • Customer Satisfaction
   • Customer Complaints
   • Credit Card Payments
   • Inbound Calls
   • Customer Inquiries
   • Outbound Calls
   • Collection Procedures
   • Problem Resolution
   • Customer Interaction
   • Front Desk
   • Customer Care
   • Customer Accounts

   Check all skills

   Responsibilities:

   • Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
   • Cash handling and POS experience.
   • Cash handling, knowledge of basic POS system
   • Possess knowledge of multiple technical applications, ability to troubleshoot, identify root cause issues and escalate to SME.
   • Diagnose, troubleshoot and resolve a range of connectivity issues with residential services for internet, cable and telephone services.
   • Produce proposals, PowerPoint presentations, correspondence, and finalize documents.

   More customer relations coordinator duties

3. Make a budget

   Including a salary range in your customer relations coordinator job description helps attract top candidates to the position. A customer relations coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a customer relations coordinator in Ohio may be lower than in Alaska, and an entry-level customer relations coordinator usually earns less than a senior-level customer relations coordinator. Additionally, a customer relations coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average customer relations coordinator salary

   $37,953yearly

   $18.25 hourly rate

   ---

   Entry-level customer relations coordinator salary

   $27,000 yearly salary

   Updated January 22, 2026

   Average customer relations coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$51,186	$25
   2	Washington	$47,124	$23
   3	Rhode Island	$47,015	$23
   4	Massachusetts	$46,753	$22
   5	New Jersey	$45,270	$22
   6	New York	$44,738	$22
   7	Colorado	$44,655	$21
   8	Maryland	$44,322	$21
   9	Minnesota	$43,390	$21
   10	Illinois	$43,080	$21
   11	Pennsylvania	$43,000	$21
   12	Oregon	$42,275	$20
   13	Delaware	$42,166	$20
   14	Texas	$41,200	$20
   15	Arizona	$40,179	$19
   16	North Carolina	$39,486	$19
   17	Indiana	$38,952	$19
   18	Virginia	$38,378	$18
   19	Florida	$38,052	$18
   20	Tennessee	$37,660	$18

   Average customer relations coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	World Fuel Services	$54,915	$26.40
   2	Sutter Health	$52,798	$25.38	14
   3	Bio-Rad Laboratories	$45,926	$22.08	2
   4	Clover Sonoma	$45,327	$21.79
   5	All American Group	$44,019	$21.16
   6	Boston Solar	$43,858	$21.09
   7	University Of Minnesota Physicians	$43,030	$20.69	1
   8	Prologis	$42,257	$20.32	3
   9	Pearson	$41,764	$20.08	55
   10	RPM Group	$40,225	$19.34
   11	Marriott International	$39,994	$19.23	28
   12	Compass Group USA	$39,856	$19.16	88
   13	Crawford & Company	$39,048	$18.77	3
   14	Boston Scientific	$39,041	$18.77	3
   15	Dutch's	$38,784	$18.65
   16	Ferguson Enterprises	$38,580	$18.55	37
   17	Renewable Energy Group	$37,706	$18.13
   18	Revolution Foods	$37,606	$18.08
   19	Moss Bros.	$37,505	$18.03	1
   20	Texas A&M International University	$36,906	$17.74	6

4. Writing a customer relations coordinator job description

   A job description for a customer relations coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a customer relations coordinator job description:

   Customer relations coordinator job description example

   Serves as a “customer advocate” by improving new customer activation, pickup performance and responsiveness to customer issue resolution at assigned station(s). Communicates with various internal and external resources, responding to requests and issues to ensure a positive pickup experience and improved service quality index (SQI). Supports ongoing implementation of new and enhanced Customer Pickup Coordination (CPC) processes with various stakeholder audiences by providing information and updates. Essential Functions
   
   • Provides internal and external customer service and issue resolution within defined timeframes and according to quality standards and expectations. • Establishes new and updates existing FedEx Ground scheduled pickups, which requires communication and coordination with sales, customers, Independent Contractor (IC)/Independent Service Provider (ISP) business contacts and station management. Creates and maintains pickup files. • Responds to daily inquiries and requests for assistance from IC/ISP business contacts when contingencies are exhausted to support service recovery. Performs requested pickup transfers and obtains customer approval for pickup window change to help provide an optimal pickup experience and ensure on-time pickups. • Monitors customer service requests related to on-road package status and coordinates customer communication to IC/ISP business contact/driver for notification and response. • Investigates calls regarding customer-perceived missed pickups and facilitates resolution. Provides timely customer follow-up on disposition and documents for station management to be able to conduct appropriate business contact follow-up. • Surveys new shippers regarding first scheduled pickup experience and follows up with appropriate departments as necessary to ensure expectations are met . • Contacts customers with non-productive pickup status to determine opportunities for schedule changes. • Reinforces and reiterates changes to CPC processes with IC/ISP and station management while working on daily pickup activity. • Executes CPC plans including those for holiday and contingency situations. • Visits assigned station(s) to establish and build professional relationships and review opportunities to improve the customer and pickup experience. Minimum Education
   
   • High school diploma or GED required; Bachelor's degree in Business, Logistics, Communications or related area preferred Minimum Experience
   
   • One (1) year customer service, transportation sales, pickup and delivery administration or management, transportation dispatch or directly related experience required. Bachelor's degree in Business, Logistics, Communications or related area is accepted in lieu of required experience Required Skills, Abilities and / or Licensure
   
   • Verbal and written communication skills necessary to effectively explain various information and data to a variety of audiences • Customer service skills necessary to effectively and professionally respond to requests; demonstrated customer issue resolution experience required, via phone preferred • Ability to build collaborative working relationships; experience working in a team environment to accomplish goals preferred • Ability to influence others without authority • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals • Ability to compile data to support service improvement and cost reduction recommendations • Software skills, including use of Microsoft Office software and web-based applications • Ability to successfully complete required CPC new hire and recurrence technical training Other Job Description Information
   Other Vacancy Specific Information :
   This position may be eligible for the Geographic Pay Differential Program.
   
   Candidates must be open to working 8 hour rotating shifts between 7:00am - 7:00pm.
   
   Some local travel may be required.
   
   Hours may include Saturday and/or Sunday working hours as needed. % of Travel for the Position: 0%-25%
   Address: 8333 Central Avenue
   City: Newark
   State: California
   Zip Code: 94560
   Domicile Location: FXG-US/USA/P943/Fremont Colocation
   Position Type: Full time
   Employee Type: Non-Exempt
   EEO Statement
   FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Administrative
   Communications
   Customer Service
   General

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right customer relations coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your customer relations coordinator job on Zippia to find and recruit customer relations coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit customer relations coordinators, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer relations coordinator

   Once you've decided on a perfect customer relations coordinator candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new customer relations coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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