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Customer Support Specialist
Adecco Us, Inc. 4.3
Customer service specialist job in Beaverton, OR
**Order Manager**
As part of a customer-first strategy, the Order Manager plays a critical role as one of the first points of contact for customers. This position directly impacts customer satisfaction, retention, and purchasing decisions. The Order Manager ensures high-quality customer interactions while serving as a key liaison between internal teams and customers.
In this role, you will become a subject-matter expert on products, services, and business processes, while ensuring compliance with company policies. Using active listening and problem-solving skills, you will identify customer needs, advocate on their behalf, and help deliver exceptional customer experiences that drive long-term success.
**Key Responsibilities**
+ Serve as a front-line customer contact, delivering exceptional service throughout the order lifecycle
+ Recommend appropriate products and solutions based on customer needs
+ Assist with software installation support and parts research
+ Create accurate quotes and process customer orders efficiently
+ Proactively track order status and communicate updates or delays to customers
+ Collaborate with sales, credit, logistics, manufacturing, and supply chain teams to resolve order issues
+ Manage orders from booking through shipment, including holds management
+ Execute order management processes in accordance with company policy
+ Complete export compliance screening as required
+ Respond promptly to internal and external customer inquiries
+ Identify and create sales leads through customer interactions
+ Contribute to continuous process improvement and a positive team culture
**Essential Capabilities**
+ Experience in order management or customerservice; motivated by helping customers succeed
+ Strong customer-first mindset with a desire for continuous learning and improvement
+ Ability to partner effectively with technical and field sales teams
+ Proven problem-solving skills and ability to identify process gaps
+ Experience using ERP systems (Oracle preferred) for quoting and order entry
+ Experience with CRM systems (Microsoft Dynamics 365 preferred)
+ Exceptional verbal and written communication skills
+ Strong organizational skills and attention to detail
+ Ability to multitask effectively in a fast-paced environment
+ Flexible and collaborative team player
**Work Experience**
+ 1-2 years of experience in order management, customerservice, technical support, or inside sales
+ Oracle ERP experience preferred
+ Microsoft Dynamics 365 experience preferred
**Education**
+ Bachelor's degree in Business Administration preferred
+ High school diploma or equivalent with relevant experience will be considered
**Pay Details:** $20.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$20-24 hourly 8d ago
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Substance User Engagement Specialist
Outside In 4.0
Customer service specialist job in Portland, OR
The Substance User Engagement Specialist provides safer substance use and injury and infectious disease prevention services to over 200 clients a day. These services include Hepatitis C and HIV disease testing, as well as education and safer use counseling for substance users. The Substance User Engagement Specialist will also train clients and community members on using naloxone to prevent overdose. They will direct new or returning clients to appropriate Outside In programs and educate clients on how to access available services and resources in the community. This position will also help ensure a safe, peaceful neighborhood by monitoring agency buildings and public spaces. The Substance User Engagement Specialist will support staff in respectfully enforcing rules and assisting with intervention and de-escalation when there is problematic behavior. We are an equal opportunity employer dedicated to a workforce that is reflective of the communities served.
Essential Duties
* Provide safer substance use services.
* Provide HIV and Hepatitis C prevention education and testing.
* Conduct overdose prevention and Naloxone trainings.
* Supervise and support volunteer staff.
* Provide Oregon Health Plan support to people who are using substances.
* Engage with clients of Outside In's Youth Department, Medical Clinics, and Substance User Engagement Services.
* Monitor drug-related behavior, camping, and sleeping in the neighborhoods, passageways, and common spaces of Outside In's buildings.
* Be aware of exclusion and incident reporting procedures. Assist staff in issuing and following up on exclusions and incident reporting paperwork.
* Assume other duties as requested by the Program Manager (?)
Technical Requirements:
* Microsoft Office Suite (Word, Excel, Outlook)
* Windows Server
$44k-53k yearly est. 23d ago
Front Desk Customer Service and Security
Careoregon 4.5
Customer service specialist job in Portland, OR
---------------------------------------------------------------
Estimated Hiring Range:
$22.82 - $27.89
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
---------------------------------------------------------------
Job Summary
The Security and Front Desk CustomerService Representative is the initial point of in-person contact for employees, members and visitors of CareOregon. The position provides customerservice by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering CareOregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The position provides other routine physical security services, including alarms monitoring, incident response, access control monitoring, providing basic first aid, etc.
Essential Responsibilities
* Greet and direct members, contractors, and visitors to CareOregon facilities.
* Provide initial security screening of all people entering CareOregon facilities.
* Understand local and state laws related to physical security and unauthorized individuals.
* Maintain situational and community awareness for potential threats or risks to CareOregon employees, members, visitors, and property.
* Maintain and monitor access control at CareOregon facilities, including employee access badges.
* Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate.
* Provide customers with professional, timely and competent service; escort visitors as needed.
* Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services.
* Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.
* Create clear, concise incident reporting documentation.
* Provide scene assessment of emergencies and perform basic first aid as needed.
* Support internal employee parking garage administration.
* Cross matrix and support work within other departments, including but not limited to, Mail Room, Facilities, Safety and Disaster Preparedness.
* Support High Rise Building Evacuation Team as needed during drills and emergencies.
* Provide proactive, value-added service by identifying and reporting building issues.
* Consistently meet or exceed Department and Company standards and expectations including but not limited to quality, production, and attendance.
* May need to provide notary services, depending on office location.
Organizational Responsibilities
* Perform work in alignment with the organization's mission, vision and values.
* Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
* Strive to meet annual business goals in support of the organization's strategic goals.
* Adhere to the organization's policies, procedures and other relevant compliance needs.
* Perform other duties as needed.
Experience and/or Education
Required
* Minimum 1 year experience in security and customerservice roles
* Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification OR qualify for DPSST Temporary Work Permit at time of hire
* Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date
* First Aid and CPR certified upon hire or obtained within 90 days of hire
* Private security staff must be at least 18 years of age
* Medford, Oregon Location Only: authorized notary for state of Oregon or ability to obtain within 30 days of hire
Preferred
* More than 1 year of security and customerservice experience in a health care, call center, claims and/or hospitality environment
Knowledge, Skills and Abilities Required
Skills and Abilities
* Ability to make rapid assessments of escalating situations
* Ability to articulate complex issues in an easy-to-understand manner
* Ability to contribute ideas and information in department meetings
* Ability to educate, give concise information and directions, and follow instructions
* Ability to work in a fast-paced environment and manage multiple tasks
* Excellent communication and customerservice skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person
* Strong active-listening and problem-solving skills
* Effective written communication skills
* Strong organizational skills
* Ability to attend to detail and be accurate
* Effective time-management skills; ability to meet deadlines
* Ability to use Microsoft Word, Outlook, Excel, SharePoint
* Ability to use cloud-based access control software system
* Ability to use online Call Tracking system to document all activities and communication with members
* Ability to use cloud-based visitor management system
* Ability to learn and utilize new software and technology
* Ability to use two-way radio to effectively communicate during routine security checks, drills and emergencies
* Ability to integrate with an existing team and share best practices
* Ability to contribute to department improvements
* Ability to commit to improving quality and productivity
* Ability to adhere to a set schedule and demonstrate excellent attendance
* Ability to work effectively with others in an environment with diverse individuals and groups
* Familiarity with the Incident Command System
* Possess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and others
* Ability to work effectively with diverse individuals and groups
* Ability to learn, focus, understand, and evaluate information and determine appropriate actions
* Ability to accept direction and feedback, as well as tolerate and manage stress
* Ability to see, read, hear, and speak clearly for at least 6 hours/day
* Ability to stand, walk, sit, and perform repetitive finger and wrist movement for at least 3-6 hours/day
* Ability to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours/day
Working Conditions
Work Environment(s): ☒ Indoor/Office ☐ Community ☒ Facilities/Security ☒ Outdoor Exposure
Member/Patient Facing: ☐ No ☐ Telephonic ☒ In Person
Hazards: May include, but not limited, to physical, ergonomic, chemical, and biological hazards
Equipment: General office equipment, multiple line telephone, portable radio, first-aid equipment, AED
Travel: This position may include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.
Schedule: 4, 10 hour days during business hours Monday - Friday, 7:00 AM to 6:00 PM
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
$22.8-27.9 hourly Auto-Apply 7d ago
Employee Engagement Specialist
Princeton Property Management 4.3
Customer service specialist job in Portland, OR
We are seeking an experienced Mid-level Employee Relations Specialist who is passionate about employee relations, compliance, and building strong partnerships with leaders and employees alike. At Princeton Property Management, we believe strong communities start with strong people. Our mission is rooted in integrity, accountability, and operational excellence, and our Human Resources team plays a vital role in supporting the employees who make that possible. Compensation:
Wage: $33.00-$35.00 per hour, depending on experience Phone Reimbursement: $85.00 monthly Why This Role This is a hands-on HR role for a professional who enjoys being the primary point of contact for employees, navigating complex employee situations, and owning key HR programs. You'll have the opportunity to make a direct impact on employee experience, compliance, and organizational success in a multi-site environment. Key Responsibilities
Serve as a trusted HR partner to employees and leaders on employee relations, coaching, conflict resolution, and disciplinary action
Manage and facilitate paid and unpaid leaves, including state-paid leave programs
Administer benefits enrollment and annual open enrollment, including benefits reporting and census management with Lockton
Build, maintain, and update benefits integration files and system feeds
File and manage workers' compensation claims with SAIF and maintain OSHA 300/300A logs
Support and assist with the Safety Committee and safety initiatives
Manage employee files, required notices, and HR document compliance
Handle unemployment responses and filings
Manage ACA tracking and ACA reporting
Assist with HR system troubleshooting, updates, and training
Manage employee communications, including weekly employee updates
Support recruiting marketing and employer branding across career sites
Qualifications
3+ years of progressive HR Generalist experience
Strong experience in employee relations, benefits administration, and leave management
Working knowledge of workers' compensation, OSHA, ACA, and unemployment
Experience working with HRIS systems and benefits integrations
Ability to handle sensitive matters with discretion and professionalism
Strong organizational skills and attention to detail
Preferred
Multi-state HR experience
Experience in property management, real estate, or multi-site operations
Experience working with vendors such as Lockton and SAIF
What We Offer
Competitive compensation
Comprehensive benefits package
A collaborative, mission-driven culture
Opportunity to own meaningful HR programs and make a real impact
Professional growth within a stable, values-driven organization
Schedule Mon-Thurs 9 Hour Days Friday Half Days'
Potential Remote Day - One Day a Week
$33-35 hourly 42d ago
Customer Service/Sales Professional
Mac's List
Customer service specialist job in Portland, OR
Join Our Team at Househappy: Home ServicesCustomerService/Sales Professional (Full-Time) Househappy is seeking a dynamic and results-driven Home ServicesCustomerService/Sales professional to join our growing team. If you are passionate about helping homeowners and have a background in construction or home improvement, we want to hear from you!
Key Responsibilities:
* Job Management: Schedule and oversee home maintenance and improvement service jobs from start to finish to achieve monthly team and departmental targets.
* Communication Excellence: Ensure timely and effective communication with homeowners and service providers, keeping everyone informed and satisfied.
* Proactive Workload Management: Assess and prioritize tasks to meet company goals efficiently.
* Process Adherence: Follow established procedures and best practices for communication and service operations.
* Bid Review: Accurately proof bid requests and estimates upon acceptance.
* Relationship Building: Foster strong business relationships with both new and existing customers and service providers by setting clear expectations and communicating effectively.
* Customer Satisfaction: Balance achieving results with delivering exceptional customerservice.
Qualifications:
* Experience: 3+ years in Sales, Home Improvement/Home Services, or related fields with a strong customerservice focus.
* Tech-Savvy: Proficiency in CRM software for managing customer interactions, bid requests, and job closure.
* Multitasking Skills: Ability to manage multiple priorities efficiently to meet set objectives.
* Communication Skills: Exceptional verbal and written communication skills to maintain a positive customer experience.
* Team Collaboration: Strong teamwork and collaboration abilities, working effectively with other team members and reporting to the Director of Home Services.
* Motivation: Driven to achieve individual and team monthly goals, eager to embrace new challenges.
* Professionalism: A strong work ethic, integrity, and reliability, with a positive attitude toward problem-solving.
* Location: Remote role, with annual travel to Portland, Oregon required. Preference for candidates located in Oregon or SW Washington.
Key Benefits:
* Incentives: Performance-based incentives and monthly bonuses.
* Time Off: Generous PTO program and 10 paid holidays per year.
* Health Benefits: Comprehensive health, dental, and vision insurance.
* Retirement Savings: 401K plan (no company match at this time).
If you're ready to take your career to the next level and make a significant impact in the home services industry, apply today to join the Househappy team!
Listing Type
Jobs | Hybrid | On-Site | Remote
Categories
Construction/Facilities
Position Type
Full Time
Experience Level
Entry Level | Mid Level
Employer Type
Direct Employer
Salary Min
50000
Salary Max
75000
Salary Type
/yr.
$34k-69k yearly est. 9d ago
(INSTORE) Teller/Branch Service Specialist - Hazel Dell
Onpoint Credit Union 4.0
Customer service specialist job in Vancouver, WA
We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members, and our community.
OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, we invite you to explore and grow your career with us!
Job Summary:
As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union.
Responsibilities:
Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
Processes and accurately document all teller transactions according to established procedure.
Understands and determines acceptability of negotiable items and member identification.
Identifies and addresses members' questions and concerns to offer solutions.
Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
Maintains cash drawer and balances within guidelines established by Credit Union.
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Perform any additional duties as required by the Management Team.
Actively work to meet or exceed product and service cross-sale goals.
Knowledge, Skills & Abilities:
Ability to coordinate a variety of assignments simultaneously and prioritize work.
Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills.
Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
Ability to comprehend and adhere to compliance requirements.
Physical Requirements:
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Demonstrates a sense of urgency when assisting members.
Job Qualifications:
High School graduate or GED required.
A minimum of 6 - 12 months prior Teller experience within a financial institution, retail sales, or a customerservice position involving cash handling experience required.
Bilingual skills are highly desired.
Additional Information:Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be be required to work a combination of hours throughout the workweek M- Sat. Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months' sales and/or customerservice experience required.This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.
Benefits
Comprehensive medical, dental, and vision coverage
Employer-matched 401(k) up to 5%
Paid time off + 11 company-paid holidays
Tuition reimbursement
Paid volunteer hours
See what it is like to be a Teller at OnPoint: **********************************************
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need accommodation during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure fair and inclusive experience.
$22 hourly 1d ago
Parenting Call Specialist
Native American Rehabilitation Association Northwest 4.1
Customer service specialist job in Portland, OR
The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473).
We are mission driven and spirit led!
Job Description
Position Summary:
The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting.
Essential Job Duties:
· Provide phone and/or video support to parents, families, and the local community.
· Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation.
· Assess suicide risk for callers and take necessary steps to ensure safety
· Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver.
· Monitor food and housing security
· Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting
· Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources
· Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs
· Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired
· Provide a warm hand off for consumers who are being referred out to resources
· Maintain logs and clinical records documenting support calls, follow-up, and outcomes
· Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer
· Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved
· Connect with parent and family community centers, resources, and disabled services public care delivery system as needed
· Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings.
Qualifications
· Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire.
· Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred.
· Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset.
· Desire to serve children and families in a supportive capacity.
· Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred.
· Understanding of common health and behavioral health issues for children and families.
· Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing.
· Initiative to communicate effectively in coordinating care.
· Excellent communication skills.
· Knowledge and skill in working in a multi-cultural environment.
· Good understanding of professional role and boundaries
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-44k yearly est. 60d+ ago
Customer and Channel Partner Experience (CCPE) Consultant IV
Kaiser Permanente 4.7
Customer service specialist job in Portland, OR
Overview: This is a non-clinical position. Customer and Channel Partner Experience (CCPE) is a multimillion-dollar initiative led by the National Health Plan in partnership with KPIT to improve the experience and make it easy for our business employers, brokers, general agents and consultants to do business with KP. We do this by deploying next generation digital experiences, improving our service and support models to be simple, fast, and personalized, and developing capabilities to show up as a single national health plan. As a result, this work improves brokers- willingness to sell KP and drives growth and retention for KP.
Job Summary:
Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.
Essential Responsibilities:
* Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
* Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
* Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across one or more functional tracks or workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating tough issues to stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to various senior level audiences.
* Develops requirements for complex business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions; and leading team members in the development process as appropriate.
* Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies.
* Contributes to business strategy and supports organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing assigned initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
* Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
* Manages complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
* Participates in and may lead change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
* Performs data analyses to support business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis.
* Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
* Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.
$45k-60k yearly est. 15d ago
Customer Service Advisor
Radius Recycling
Customer service specialist job in Vancouver, WA
Responsibilities include working as part of a retail sales team to provide best in class customer care. The CustomerService Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
$31k-39k yearly est. 12d ago
Customer Sales & Service Representative
DTS Fluid Power 3.6
Customer service specialist job in Portland, OR
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customerservice representative (CSR) in Portland, OR. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Qualifications:
1+ year customerservice or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred
Attention to detail
Written and verbal communication skills, including English grammar
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$45k-60k yearly est. Auto-Apply 60d+ ago
Customer Representative Specialist / Bureau of Motor Vehicles
Secretary of State 4.1
Customer service specialist job in Portland, OR
If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.
Department: Secretary of State - BMV
Location: Portland, Maine
Schedule: Monday - Friday
Job Class & Grade: 6604 - 16
Salary: $18.76 - $27.03
Closing Date: January 29, 2026
This position starts at step 3 $20.75
Join Our Team at the Department of the Secretary of State
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
About the Position:
The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver's license. Travel to other branch locations may be required on business needs. Milage reimbursement is provided in accordance with State Policy.
You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues.
Exceptional customerservice is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.
What We're Looking For:
CustomerService Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Key Competencies We Value:
Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
In This Role You Will:
Deliver exceptional customerservice in person and by phone while assisting customers with motor vehicle services.
Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services.
Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
Accurately collect fees and process transactions.
Assist with requests for address changes, driving records, and processing disability placard applications.
Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.
Minimum Qualifications:
Training, education, and/or experience in office and administrative support work that demonstrates:
Proficiency in applying a solid knowledge of the principles and practices of quality customerservice to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
The ability to deal effectively with customers and maintain composure in stressful customer-service situations.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
Why Join Our Team?
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Contact information:
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email ***********************
Application Instructions:
To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.
Need a paper application? Download one [HERE] or call ************.
Submit paper applications, cover letter, and resume before the closing date to:
Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: ************
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background
.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
$18.8-27 hourly Auto-Apply 12d ago
Client Specialist
Barry's 3.7
Customer service specialist job in Portland, OR
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customerservice in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
CustomerService:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$41k-63k yearly est. 60d+ ago
Customer Service Representative
Creative Financial Staffing 4.6
Customer service specialist job in Oregon City, OR
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Company: Confidential Pay: $22-$25 per hour (DOE)
Location: East Portland Metro Area
Are you eager to learn, grow, and build a long‑term career with an organization experiencing significant growth? Our client stands out in their industry for delivering top‑quality customerservice, and they are looking for someone who shares that same commitment to excellence.
We are seeking a highly organized, customer‑focused professional to support Domestic and International B2B customers. This role is ideal for someone who enjoys problem‑solving, and is motivated by helping customers succeed.
Position Overview
In this role, you will support customers by providing timely communication, managing logistics, and ensuring accurate documentation for domestic and international shipments. You will collaborate with cross‑functional teams, navigate country‑specific requirements, and help resolve customer challenges-all while maintaining a high level of integrity and professionalism.
Key Responsibilities
Provide timely and professional communication regarding order status, availability, pricing, shipping details, credit issues, returns, and general customer needs
Route domestic and international shipments using the most reliable and cost‑effective methods
Plan international shipment routes while considering freight forwarder and country-specific requirements
Enter accurate shipment handling instructions
Assist customers with documentation and regulatory compliance
Pre‑advise destinations for shipments requiring special attention (import permits, formal entry, etc.)
Resolve customer challenges, including delays, missing shipments, or price adjustments, with urgency
Support the creation and review of proposals, contracts, sales orders, and purchase orders
Determine product classifications and export license requirements
Required Skills & Competencies
Proven customerservice experience
Strong written and verbal communication skills
Professional phone and email etiquette
Creative problem‑solving and conflict‑resolution abilities
Ability to work effectively with cross‑functional teams
Technical Skills
Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word
Strong typing and data entry skills
ERP experience, ideally with Navision
Experience & Education
2-3 years of customerservice experience
High School Diploma or GED required
Associate's or Bachelor's Degree a +
Compensation & Benefits
Pay: $22-$25 per hour
Medical and dental insurance
Life and disability insurance
Paid vacation and sick leave
401(k) with company match
Opportunity to grow with a company that values internal development
$22-25 hourly 1d ago
Court Liaison / Customer Service Agent
2 Watch Monitoring Inc.
Customer service specialist job in Vancouver, WA
RESPONSIBILITIES
2WM is a preferred service provider for the State of WA for incarceration services, including monitoring
and reporting.
This position serves as front line contact for clients of the court and for program participants of the
courts. Will do registration, intake, specimen collection for drug testing, collect payments, data entry,
and administer regulated processes to participants in court-ordered programs. Also responsible for
updating records and answering phones.
QUALIFICATIONS
High School Diploma or equivalent
Must be comfortable observing and handling biological specimens.
Must be able to give and receive verbal and written instructions
Working at a fast pace with the ability to multi-task
Ability to concentrate on the task at hand
Ability to work in a rapidly changing environment
Demonstrates good organizational, communication, and interpersonal skills; ability to manage concerns of customers in a professional manner
Must be able to make decisions based on established procedures and exercise good judgment
Physical Requirements:
Light to moderate physical effort (lift/carry up to 25 lbs)
Repetitive motions and/or prolonged computer use
CONDITIONS OF EMPLOYMENT
Successfully pass pre-employment Washington State Criminal History Background check
Successfully pass pre-employment drug screening
Requirements:
$29k-37k yearly est. 7d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service specialist job in Portland, OR
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$32k-39k yearly est. 10d ago
Automotive Customer Service Advisor - 2231
Tupeloms
Customer service specialist job in Sandy, OR
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerService Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
**
Job Summary
The CustomerService Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
$33k-41k yearly est. 1d ago
Cold Calling Specialist
Weather Built Homes LLC
Customer service specialist job in Vancouver, WA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Join the Winning Team at Weather Built Homes!
Location:Onsite in Vancouver, WA
Schedule: Part-Time | MondayFriday, 8:00 AM 2:30 PM
Pay: $18$20/hour (based on experience) + Uncapped Bonus Opportunities
Were looking for a motivated Cold Calling Specialist to join our team! This role is 100% focused on outbound cold callingyoull be the first point of contact with homeowners, introducing our services and sparking their interest.
What Youll Do
Make daily outbound calls to homeowners
Introduce our company and services in a professional, friendly manner
Record clear and accurate notes from each conversation
Follow scripts and rebuttals while adding your own personality and style
What Were Looking For
Previous cold calling experience (required)
Strong communication skills and a confident phone presence
Comfortable handling objections
Self-motivated, reliable, and able to work independently
Someone who can let rejection roll off their back and persevere with a great attitude
What We Offer
Competitive hourly pay (based on experience)
Supportive team environment with training provided
Opportunities for growth within the company
If you have cold calling experience and love connecting with people over the phone, wed love to hear from you!
$18 hourly 12d ago
Customer Service Agent - Clackamas
Oregon Beverage Recycling Cooperative 4.2
Customer service specialist job in Happy Valley, OR
Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Position Summary
Dive into a role where every call or email is an opportunity to make a difference. At OBRC, we're on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing with OBRC and BottleDrop customers. The CustomerService Agent will identify customers' needs, clarify information, research any issues, and provide solutions. Superior organizational skills and accuracy must be demonstrated consistently. As a CustomerService Agent, you'll often engage in online information retrieval and work with word processing, spreadsheets, our in-house software, and Outlook.
Schedule
Monday through Thursday 7:45am until 6:15pm.
What You'll Do
Master the art of juggling by managing a high volume of inbound and (occasional) outbound calls and emails, ensuring every customer feels heard and valued.
Assist with email requests, providing each customer with prompt and detailed responses tailored to their needs.
Follow communications “scripts” to ensure consistent and accurate responses across various topics.
Tap into available tools and databases to source the required information for each customer inquiry.
Consult company policies to decide if an issue can be quickly resolved or needs managerial review.
Ensure timely follow-up with customers to resolve outstanding issues.
Maintain confidence and protects operations by keeping information confidential
Other duties as assigned
Qualifications
Excellent customerservice in person, on the phone, and via email
Strong phone and verbal communication skills along with active listening
Knowledge of generally accepted office practices and procedures
Experience in organizing and maintaining accounts and files
Ability to follow general instructions and understand directions for completing assigned projects
Computer experience, particularly with word processing and excel spreadsheets
Upbeat positive attitude and professional demeanor
Must be reliable and able to work independently
Pre-Employment drug screen. Does not include THC testing.
Perks of Joining Our Team
Location: Our office is based out of our Clackamas Headquarters, providing a central and accessible location for all team members.
Coffee Lovers Rejoice: Enjoy unlimited access to our state-of-the-art coffee machine in the break room. Whether you're a fan of espressos, lattes, or a classic cup of joe, we've got you covered - all for free!
Comprehensive Health Benefits: We prioritize the well-being of our employees. Choose from our health insurance packages, including vision and dental. While these benefits are employee-funded, we've ensured they are both comprehensive and competitive.
Friendly Coworkers: Join a team of supportive and friendly colleagues who are passionate about their work and always ready to collaborate.
401(k) Matching Program: After 60 days of employment, enjoy a 100% match on contributions up to 4% of your compensation, plus an additional 50% match for the next 2%.
$29k-35k yearly est. 17d ago
Access Services Specialist
George Fox University 4.1
Customer service specialist job in Newberg, OR
George Fox University's Library Department is seeking a team player with excellent organizational skills to serve as our Access ServicesSpecialist.
About the Job:
The Access ServicesSpecialist oversees and coordinates interlibrary loan services and assists in providing access service to patrons.
Job responsibilities include, but are not limited to:
Managing all interlibrary loan processes (lending and borrowing). This includes quality and copyright control, daily maintenance and updating of records, ordering and returning patron requests. (65%)
Communicating effectively and courteously with others, including coworkers, employees, students, and the public in a spirit of teamwork, respect and customerservice. (10%)
Training, supervising, and evaluating student employees. (10%)
Answering questions, resolving problems and assisting with Summit processing when the head of access services is absent. (10%)
Fielding information questions, and answering phones when needed. (5%)
Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customerservice.
By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
Demonstrated experience working cross culturally with respect, appreciation and humility.
Other duties as assigned.
A Day in the Life of This Position:
The Access ServicesSpecialist's day includes managing interlibrary loan processes including quality and copyright control, daily maintenance and updating of records, ordering and returning patron requests. Other duties include documenting delivery control, data entry, and contacting other institutions regarding materials.
We're looking for candidates who have:
A High School Diploma or the equivalent.
Two or more years of relevant library experience.
The ability to sit and work at a computer for a prolonged length of time.
Proficiency in Microsoft Office or Google equivalent.
The ability to relate effectively with library patrons.
Strong interpersonal and teamwork skills.
Strong organizational skills, detail oriented, reliable.
Legal authorization to work in the United States. This position does not offer visa sponsorship; therefore, only applicants who do not require sponsorship for employment visas, now or at any point in the future, should apply.
A commitment to the University's Theology of Racial and Ethnic Diversity.
A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.
Preference Will be Given to Those Who Have the Following Attributes:
Two or more years of college.
Job information:
Hours Per Week: 20 hours per week
Primary Work Location: Newberg Campus
Working Conditions: Physical requirements are those of a normal office environment.
Supervisor: Library Director
George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.
Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.
As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. In seeking to become a more inclusive community, we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community.
What is most appealing about working at George Fox University?
Faith-friendly: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.
Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.
Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.
Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do.
For your personal well-being we offer:
A strong Christian vision and mission-led organization with opportunities for your growth and contributions.
Wonderful Christian peers and a vibrant student population.
A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by.
Free Fitness Center membership.
Free parking.
Rich employee benefit package.
Application Procedures -
kindly apply only through this website
When completing the online application, please upload the following as Word or .pdf documents in the section marked
Letter of Interest and Curriculum Vitae or Resume
:
Letter of Interest
Curriculum Vitae (CV) or Resume
Other supporting materials may be requested at a later stage of the review process.
Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.
We invite you to Be Known at Oregon's largest private and nationally recognized Christian University!
**This position is subject to close at any time, regardless of the date on the posting.
**Have questions or need assistance with our application process? Contact ******************************
Equal Employment Opportunity Policy
The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination.
George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills.
In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.
$30k-34k yearly est. 1d ago
Parenting Call Specialist
Native American Rehabilitation Association Northwest 4.1
Customer service specialist job in Portland, OR
The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473).
We are mission driven and spirit led!
Job Description
Position Summary:
The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting.
Essential Job Duties:
· Provide phone and/or video support to parents, families, and the local community.
· Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation.
· Assess suicide risk for callers and take necessary steps to ensure safety
· Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver.
· Monitor food and housing security
· Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting
· Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources
· Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs
· Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired
· Provide a warm hand off for consumers who are being referred out to resources
· Maintain logs and clinical records documenting support calls, follow-up, and outcomes
· Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer
· Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved
· Connect with parent and family community centers, resources, and disabled services public care delivery system as needed
· Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings.
Qualifications
· Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire.
· Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred.
· Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset.
· Desire to serve children and families in a supportive capacity.
· Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred.
· Understanding of common health and behavioral health issues for children and families.
· Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing.
· Initiative to communicate effectively in coordinating care.
· Excellent communication skills.
· Knowledge and skill in working in a multi-cultural environment.
· Good understanding of professional role and boundaries
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a customer service specialist earn in Vancouver, WA?
The average customer service specialist in Vancouver, WA earns between $28,000 and $47,000 annually. This compares to the national average customer service specialist range of $26,000 to $42,000.
Average customer service specialist salary in Vancouver, WA
$37,000
What are the biggest employers of Customer Service Specialists in Vancouver, WA?
The biggest employers of Customer Service Specialists in Vancouver, WA are: