Senior Business Analyst jobs at CVS Health

**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. We are seeking a highly skilled **Business Analyst** with expertise in **ServiceNow** **Configuration Management Database (CMDB), ServiceNow Discovery and Service Now Service Mapping** . In this role, you will act as a bridge between business stakeholders and technical teams. **Key Responsibilities** **Requirements Gathering & Analysis** + Collaborate with stakeholders to gather and analyze business requirements for CMDB, Discovery and ServiceMapping + Create process flows, data models, and wireframes to document requirements clearly. + Translate business needs into functional and technical specifications and create user stories in ServiceNow Agile. + Collaborate with developers to ensure requirements are clear and concise for development **Testing, Documentation and Training** + Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off. + Maintain documentation including workflows, data dictionaries, and training materials. + Leverage business knowledge to drive process improvements and enhance system usability. + Provide trainings to stakeholders **ServiceNow Expertise** + Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards. + Support CI lifecycle management and maintain accurate CI relationships. + Work closely with ServiceNow developers and architects to implement solutions. + Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes. **_Qualifications_** + 4-8 years of experience, preferred as a Business Analyst in ITSM environments preferred. + Bachelor's degree in related field, or equivalent work experience, preferred + Minimum 2 years hands-on experience with **ServiceNow** **CSDM** , **CMDB, Discovery and Service Mapping preferred** + ServiceNow certifications (CSA, CIS for CMDB/Discovery). + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Strong analytical, problem-solving, and communication skills. + Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like Google Drive. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $93,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/5/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. We are seeking a highly skilled **ServiceNow Business Analyst** to support the analysis, design, and enhancement of various ServiceNow implementations. In this role, you will act as a bridge between IT/business stakeholders and technical teams to gather requirements, define solutions, support the full project lifecycle and drive value outcomes. **Key Responsibilities** **Requirements Gathering & Analysis** + Collaborate with stakeholders to gather and analyze business requirements for ServiceNow enhancements, integrations, new/modify catalogs and projects. + Create process flows, data models, and wireframes to document requirements clearly. + Translate business needs into functional and technical specifications and create user EPICS and Stories in ServiceNow Agile. + Collaborate with developers to ensure requirements are clear and concise for development **Testing, Documentation and Training** + Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off. + Maintain documentation including workflows, data dictionaries, and training materials. + Leverage business knowledge to drive process improvements and enhance system usability. + Provide trainings to stakeholders **ServiceNow and Agile Expertise** + Proficient knowledge and hands-on experience with ServiceNow suites ITSM, ITOM or ITAM. + Work closely with ServiceNow developers to implement solutions. + Monitor and support sprint and project activities, ensuring timely delivery + Facilitate communication among stakeholders and resolve conflicting requirements + Proficient in test case planning, QA/QC reviews. + Experience maintaining sprint backlogs and supporting Agile ceremonies. **_Qualifications_** + 4-8 years of experience with IT SDLC processes preferred. + Proficient knowledge and hands-on experience with various ServiceNow applications such as: ITSM, ITAM, SPM, Service Catalog, SecOps and Agent Chat + Bachelor's degree in related field, or equivalent work experience, preferred + ServiceNow certifications (CSA, CIS-ITSM) is a plus. + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Skilled in facilitating large group meetings and mediating conflicting requirements + Strong analytical, problem-solving, and communication skills. + The successful candidate will have excellent management and influencing skills, with a strong understanding of ITIL processes + Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like MS Teams or Google Drive. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $93,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/5/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Business Analysis contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Business Analysis serves as a liaison between the organization's businesses and IT systems development teams to align business strategies and capability needs and to ensure IT systems enable their desired value. This job family identifies and analyzes business needs, defines requirements and objectives, and makes recommendations for solutions using new and existing technologies. This job family researches and documents relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) and translates business requirements into application requirements. **_Job Summary_** Partners with business leaders and project teams to identify business needs and deliver Information Technology solutions. The Senior Consultant defines project scopes in order to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals. Through business process improvements and activation of new capabilities, this job enables business units to achieve their operational and commercial objectives. Given the high degree of experience and knowledge required for the role, the Senior Consultant may lead discussions with senior leaders and serve as a solution owner on a project team. **_Responsibilities_** + Manage projects, develop project plans, and monitor performance. + Lead requirements gathering & analysis. + Ensure solutions meet business needs and requirements. + Conduct meetings and presentations to share ideas and findings. + Lead user acceptance testing. + Work closely with clients, technicians, and managerial staff in the United States and India. + Update, implement, and maintain procedures. + Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions. + Lead ongoing reviews of business processes and develop optimization strategies. + Effectively communicates insights and plans to cross-functional team members and management. + Gather critical information from meetings with various stakeholders and produce useful reports. + Provide leadership, training, coaching, and guidance to junior staff. + Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts. + Promotes problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages. + Applies knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 8-12 years of experience, preferred + Proficiency in Microsoft Office products + Experience working with Salesforce, highly preferred + Experience with JIRA, preferred + Self-starter with excellent documentation skills + Strong oral and written communication skills, ability to ask probing questions, lead cross-functional meetings and provide clear status reports to both technical and non-technical team members and executives **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $105,100-$135,090 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#LI-SP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Data Analytics brings to Cardinal Health:_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. We are currently hiring for a **Senior Data Analyst** within **Navista - Data & Advanced Analytics** team to support the growth of our Navista Application Suite and the Integrated Oncology Network (IoN). As a **Senior Data Analyst** , you will work cross-functionally to solve problems by performing analysis, recommending solutions, and building analytic and predictive products to enable better decision making in the following areas: + Revenue Cycle Management + Practice Performance Insights + Metrics/Performance reporting At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. True to our name, our experienced team is passionate about helping oncology practices navigate the future. **_Responsibilities_** + Applies knowledge of business processes, systems, data, and analytical tools to explore and identify root causes of problems. + System monitoring to ensure processes are executing as expected and correcting issue to ensure purchase orders and receiving not impacted by errors. + Partner with cross-functional project teams to ideate, develop, and recommend solutions. Listen to partners and ask questions to clearly define and document business problems. + Perform exploratory analysis to determine root causes of problems and confirm / reject hypotheses. + Apply advanced analytics methodologies to model, analyze and clean datasets + Recommend solutions. Summarize the financial and operational impact of the recommendation and pros/cons of alternatives considered. + Work with Data Engineers to create data models for analysis, reporting and help create standard reporting of metrics. + Lead analytics projects and initiatives that drive meaningful ROI. Guide business teams/partners towards solving their analytical problems. + Acts as a mentor to less experienced colleagues + Independently determines method for completion of new projects + Works on or may lead complex projects of large scope + Self-Starter, team player, high EQ. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 8-12 years of experience, preferred + 5+ years of experience in Business Intelligence tools such as Power BI, preferred. + Healthcare analytics, value-based care experience, preferred + Experience in writing complex SQL queries, stored procedures, etc. + Have excellent verbal and oral communication skills + Experience in Agile methodologies preferred + Experience in Version control and CI/CD pipelines + Oncology data experience + RCM experience + Multi-Cloud Experience (Azure, GCP) **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $105,100 - $150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/15/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Sales Tools/Productivity Improvement contributes to Cardinal Health_** Sales Administration/Operations is responsible for supporting the sales organization and driving operational excellence in order to achieve the strategic and sales objectives established by the sales organization. This includes sales tools/productivity improvement, customer contract administration, business metrics/analytics, and rewards architecture. Sales Tools/Productivity Improvement is responsible within the sales organization for program/project management relative to the development of sales tools for productivity improvement, including budget, schedule and scope constraints and risk mitigation; ensures the effective enabling of process and methodologies to improve sales results. **_Responsibilities_** + Aggregate and harmonize data from multiple sources (e.g., Salesforce, Trella Insights, Definitive Healthcare, claims feeds, internal CRM/ERP) to deliver clear, actionable insights that increase sales reach & frequency, new patient CGM capture, and resource allocation efficiency. + Build dashboards and self-serve tools for Directors and Regional Sales Managers, surface market opportunities and coverage gaps + Ensure HIPAA/privacy safeguards and appropriate minimum necessary use of PHI/claims. + Define and operationalize Reach (# of targeted HCPs/accounts touched) and Frequency (# of effective touches per period) across channels. + Build coverage heatmaps and gap analyses to align field activity with priority targets and patient opportunity. + Use Trella Insights to analyze referral patterns, leakage, market share, and growth headroom by HCP, facility, and system. + Identify and automate manual reporting to remove work from the field, freeing sellers to focus on growth. + Deliver clear storytelling with data: what happened, why it happened, and what to do next (prioritized actions). + Conduct enablement sessions to drive adoption of insights and tools. + Champion Salesforce.com hygiene (accounts, contacts, activities, opportunities) and Trella usage standards. **_Qualifications_** + 8-12 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3-6+ years in Sales Analytics / Commercial Insights / Market Access / Healthcare Data Analytics preferred (CGM/diabetes, med tech, specialty pharmacy, or payer/provider a plus). + Proficiency with claims analytics and provider/facility data (Trella, Definitive Healthcare; IQVIA/DRG/Komodo/Clarivate a plus). + Strong BI tools (Power BI and/or Tableau); advanced Excel + Experience with Salesforce.com reporting, data models, and embedding dashboards. + Clear communicator able to translate complex datasets into actionable field guidance. + Solid understanding of HIPAA/data privacy and de identification practices. **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $87,700 - $125,300 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/04/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Customer Pricing Support is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer pricing, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment. **_Responsibilities_** + Group mailbox routing and management + Manage customer escalations + Provide support to teammates onshore and offshore + Handle projects by meeting deadlines and providing constant communication with the customer + Works collaboratively to respond to non-standard requests + Demonstrates knowledge of financial processes, accounting policies, systems, controls, and workstreams + Demonstrates experience working in a transactional finance environment coupled with strong internal controls + Possesses an understanding of service level goals and objectives when providing customer support **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Strong oral and written communication skills + Intermediate Microsoft Office Suite skills + Strong critical thinking skills and ability to navigate ambiguity effectively + High sense of urgency and responsiveness + Strong organizational skills + Demonstrated accountability and ownership of responsibilities + Experience with SAP, preferred **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Pricing Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Pricing Operations has a significant and direct impact on the customer experience and company financial performance by using sound judgement in decision making when operationalizing customer, manufacturer, and group purchasing contracts. The Implementation Team within Medical Pricing Services is responsible for customer contract administration, as well as administering and reviewing pricing initiatives as deemed appropriate. This team is tasked with researching and problem-solving contract and eligibility issues while onboarding new Cardinal Health distribution customers and/or assist customers with Group Purchasing Organization (GPO) transitions and acting as a liaison with internal and external key stakeholders. Develops and manages customer relationships within pricing and contract implementation process. **_Responsibilities_** + Coordinate with internal and external stakeholders to align pricing with customers, onboarding, GPO transfers or disengages from Cardinal + Manage customer relationships throughout the pricing and contract implementation processes + Communicate updates and resolutions to stakeholders + Manages case plans, resources, and commitments to the customer + **Analytical Thinking** + Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces + Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue + Applies hypotheses and an understanding of cause and effect when analyzing a complex process, situation, or issue or discerning data patterns + Identifies advanced implications/conclusions from the logical analysis of a complex situation or issue + **Customer Experience** + Ensures that clients have a positive experience; commits to meet or exceed client expectations + Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently + Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly + Adopts customers' perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities + Integrates knowledge of Cardinal Health's organizational structure into solutions development + **Operational Excellence** + Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost-effectiveness + Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity + Maintains a strong focus on delivering high quality work; holds self to high quality standards **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Excellent written and verbal communication skills + Customer facing experience highly preferred + Strong organizational skills + The ability to effectively communicate with leadership, stakeholders, and customers + Computer proficiency in Microsoft Office products (Excel, Outlook, OneNote, PowerPoint, Word) + Customer service, problem solving, relationship building, and analytical skills required **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/02/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#LI-SP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

What Business Analysis contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Business Analysis serves as a liaison between the organization's businesses and IT systems development teams to align business strategies and capability needs and to ensure IT systems enable their desired value. This job family identifies and analyzes business needs, defines requirements and objectives, and makes recommendations for solutions using new and existing technologies. This job family researches and documents relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) and translates business requirements into application requirements. Job Summary The Senior Consultant, Business Analysis partners with business leaders and project teams to identify business needs and deliver effective Information Technology solutions. This role defines project scope, facilitates requirements gathering, and ensures solution development, implementation, and change management activities achieve the intended business outcomes. This position is responsible for deeply understanding the business in multiple functional areas and across business units, as well as understanding the application landscape and its capabilities. Business Analysts maintain strong relationships with the business and helps answer and solve problems the team is having with the systems. Systems leveraged by the team include Alteryx, Tableau, Custom SQL, Business Objects, SAP, BigQuery, Manhattan (Score and Warehouse Management). Responsibilities * Develop and refine strategies for purchasing systems, aligning them with long-term business and technology goals. * Identify, diagnose, and resolve issues across both IT and business teams using data mining, system knowledge, anomaly detection, business analytics, and predictive analytics techniques. * Mediate across different IT teams utilizing knowledge of IT roles and responsibilities within the organization. * Find ways to improve processes and create solutions that help larger teams achieve goals. * Lead and prioritize work for IT partner teams, ensuring alignment with business priorities, constraints, and timelines. * Lead complex projects, including cross-functional initiatives impacting multiple business units. * Stay current on industry trends and emerging technologies, applying this knowledge to system strategy, modernization efforts, and process improvements. * Communicate effectively across cross-functional teams using diagonal communication to connect stakeholders at multiple organizational levels. * Focus on process analysis and re-engineering, with an understanding of technical problems and solutions in both current and future-state environments. * Provide data support for projects, including advanced analytics, pattern detection, and insight generation for decision-making. * Build, maintain, and enhance reports, dashboards, and metrics. * Participate in the solutions development process by defining requirements, objectives, and technical business specifications for IT partners. Qualifications * 8+ years of experience, preferred * Bachelor's degree in related field, or equivalent work experience, preferred * Strong analytical, technical, and problem-solving skills, including experience with data mining, business analytics, predictive analytics, or anomaly detection preferred * Demonstrated ability to lead complex initiatives, build cross-functional relationships, and drive strategic outcomes preferred What is expected of you and others at this level * Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects * Participates in the development of policies and procedures to achieve specific goals * Recommends new practices, processes, metrics, or models * Works on or may lead complex projects of large scope * Projects may have significant and long-term impact * Provides solutions which may set precedent * Independently determines method for completion of new projects * Receives guidance on overall project objectives * Acts as a mentor to less experienced colleagues Anticipated salary range: $105,100 - $135,000 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. * Medical, dental and vision coverage * Paid time off plan * Health savings account (HSA) * 401k savings plan * Access to wages before pay day with my FlexPay * Flexible spending accounts (FSAs) * Short- and long-term disability coverage * Work-Life resources * Paid parental leave * Healthy lifestyle programs Application window anticipated to close: 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

**_What Business Analysis contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Business Analysis serves as a liaison between the organization's businesses and IT systems development teams to align business strategies and capability needs and to ensure IT systems enable their desired value. This job family identifies and analyzes business needs, defines requirements and objectives, and makes recommendations for solutions using new and existing technologies. This job family researches and documents relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) and translates business requirements into application requirements. **_Job Summary_** The Senior Consultant, Business Analysis partners with business leaders and project teams to identify business needs and deliver effective Information Technology solutions. This role defines project scope, facilitates requirements gathering, and ensures solution development, implementation, and change management activities achieve the intended business outcomes. This position is responsible for deeply understanding the business in multiple functional areas and across business units, as well as understanding the application landscape and its capabilities. Business Analysts maintain strong relationships with the business and helps answer and solve problems the team is having with the systems. Systems leveraged by the team include Alteryx, Tableau, Custom SQL, Business Objects, SAP, BigQuery, Manhattan (Score and Warehouse Management). **_Responsibilities_** + Develop and refine strategies for purchasing systems, aligning them with long-term business and technology goals. + Identify, diagnose, and resolve issues across both IT and business teams using data mining, system knowledge, anomaly detection, business analytics, and predictive analytics techniques. + Mediate across different IT teams utilizing knowledge of IT roles and responsibilities within the organization. + Find ways to improve processes and create solutions that help larger teams achieve goals. + Lead and prioritize work for IT partner teams, ensuring alignment with business priorities, constraints, and timelines. + Lead complex projects, including cross-functional initiatives impacting multiple business units. + Stay current on industry trends and emerging technologies, applying this knowledge to system strategy, modernization efforts, and process improvements. + Communicate effectively across cross-functional teams using diagonal communication to connect stakeholders at multiple organizational levels. + Focus on process analysis and re-engineering, with an understanding of technical problems and solutions in both current and future-state environments. + Provide data support for projects, including advanced analytics, pattern detection, and insight generation for decision-making. + Build, maintain, and enhance reports, dashboards, and metrics. + Participate in the solutions development process by defining requirements, objectives, and technical business specifications for IT partners. **_Qualifications_** + 8+ years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Strong analytical, technical, and problem-solving skills, including experience with data mining, business analytics, predictive analytics, or anomaly detection preferred + Demonstrated ability to lead complex initiatives, build cross-functional relationships, and drive strategic outcomes preferred **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **Anticipated salary range:** $105,100 - $135,000 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

What Business Analysis contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Business Analysis serves as a liaison between the organization's businesses and IT systems development teams to align business strategies and capability needs and to ensure IT systems enable their desired value. This job family identifies and analyzes business needs, defines requirements and objectives, and makes recommendations for solutions using new and existing technologies. This job family researches and documents relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) and translates business requirements into application requirements. Job Summary The Senior Consultant, Business Analysis partners with business leaders and project teams to identify business needs and deliver effective Information Technology solutions. This role defines project scope, facilitates requirements gathering, and ensures solution development, implementation, and change management activities achieve the intended business outcomes. This position is responsible for deeply understanding the business in multiple functional areas and across business units, as well as understanding the application landscape and its capabilities. Business Analysts maintain strong relationships with the business and helps answer and solve problems the team is having with the systems. Systems leveraged by the team include Alteryx, Tableau, Custom SQL, Business Objects, SAP, BigQuery, Manhattan (Score and Warehouse Management). Responsibilities Develop and refine strategies for purchasing systems, aligning them with long-term business and technology goals. Identify, diagnose, and resolve issues across both IT and business teams using data mining, system knowledge, anomaly detection, business analytics, and predictive analytics techniques. Mediate across different IT teams utilizing knowledge of IT roles and responsibilities within the organization. Find ways to improve processes and create solutions that help larger teams achieve goals. Lead and prioritize work for IT partner teams, ensuring alignment with business priorities, constraints, and timelines. Lead complex projects, including cross-functional initiatives impacting multiple business units. Stay current on industry trends and emerging technologies, applying this knowledge to system strategy, modernization efforts, and process improvements. Communicate effectively across cross-functional teams using diagonal communication to connect stakeholders at multiple organizational levels. Focus on process analysis and re-engineering, with an understanding of technical problems and solutions in both current and future-state environments. Provide data support for projects, including advanced analytics, pattern detection, and insight generation for decision-making. Build, maintain, and enhance reports, dashboards, and metrics. Participate in the solutions development process by defining requirements, objectives, and technical business specifications for IT partners. Qualifications 8+ years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred Strong analytical, technical, and problem-solving skills, including experience with data mining, business analytics, predictive analytics, or anomaly detection preferred Demonstrated ability to lead complex initiatives, build cross-functional relationships, and drive strategic outcomes preferred What is expected of you and others at this level Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects Participates in the development of policies and procedures to achieve specific goals Recommends new practices, processes, metrics, or models Works on or may lead complex projects of large scope Projects may have significant and long-term impact Provides solutions which may set precedent Independently determines method for completion of new projects Receives guidance on overall project objectives Acts as a mentor to less experienced colleagues Anticipated salary range: $105,100 - $135,000 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 1/16/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

**_What Transportation contributes to Cardinal Health_** Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning. Transportation is responsible for the movement of materials and products between suppliers, manufacturing, warehousing and the customer. Management of transportation assets and systems to gain greater service, cost efficiency and optimization of processes. **OptiFreight Logistics** is an undisputed industry leader in delivering savings via third-party freight management. Annually, OptiFreight manages over 20 million shipments for over 2,000 customers, generating collective savings of $535M. OptiFreight has begun to expand our footprint to incorporate Same Day / Courier as well as other modalities of transportation management. Our goal is to offer full suite transportation management to cover ALL transportation needs of healthcare providers. Our proven methods and innovation have led to unique volume-driving capabilities to that support the ability to drive capture and mange more shipments and freight spend than anyone in this space. Ultimately, our ability to deliver value comes through people (highly consultative), scale (breadth of experience and shipments managed), and insights (data driven actions that lead to value). **_Responsibilities_** + Supporting pharmaceutical and medical customers within same day and next day transportation model. + Responsible for proactively handling customer, shipper, and carrier service requests and related inquiries. + Ensure that all planned service activities are entered in the appropriate technology and assigned / dispatched to the appropriate carrier service provider. + Serve as the primary point of contact for carrier service providers for all questions regarding routing, service expectations, and successfully completing transportation requests + Monitors the status of all planned activities and proactively contacts carrier service providers to resolve pickup or delivery issues + Proactively communicates with customers to create awareness about potential service disruptions and communicate details about recovery plans + Tracks, analyzes, and reports on relevant data and metrics as needed or requested + Works with business leadership to define, develop, implement, and continually improve business processes and technology that are necessary + Assists with other tasks or projects as assigned **_Schedule_** + Remote, work from home + M-F 10:30 am - 7:00 pm EST **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years experience in transportation planning or shipping activities preferred + Prior experience working in freight brokerage company or transportation industry preferred + Experience or knowledge working within TMS (Transportation Management System) preferred + Excellent communication and interpersonal skills + Proficient in Microsoft office + Prior customer service or support experience preferred **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated hourly range:** $27.40 per hour - $39.30 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. **_Job Summary_** The job will be supporting mostly the WaveMark Supply Management & Workflow Solutions which is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based software including an analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible. The IT Analyst plays a critical role in protecting the organization's digital assets by working cross-functionally to design, implement, monitor, and enforce security processes and procedures. This position collaborates with software and hardware engineering, compliance, and other business units to ensure robust security practices are integrated across applications and operations. The analyst is responsible for developing and implementing mitigation strategies and maintaining compliance with industry standards and regulations. **_Responsibilities:_** + Application Portfolio Management (APM): + Manage and maintain APM records (Wavemark, MarginAnalysis), ensuring data accuracy. + Track APM resiliency deadlines and update relevant systems (worksheets, ServiceNow). + Monitor Archer dashboards for upcoming deadlines and past-due remediations. + Facilitate status calls with stakeholders regarding application resiliency, exemptions, and remediation. + Collaborate with IT and business teams for APM record updates and reporting. + Application Security & Compliance: + Analyze security threats, vulnerabilities, and audit findings to prioritize remediation. + Collaborate with product management and development teams to plan and schedule security fixes that align with business objectives. + Support the integration of application logs into the SIEM and develop monitoring and alerting systems to detect potential application attacks and resiliency issues. + Develop and implement testing/validation processes for security system effectiveness. + Ensure adherence to enterprise security processes, business, regulatory, and legal requirements. + Assist in security incident response using SIEM and other detection platforms. + Review policies, procedures, system designs, and security controls against frameworks (e.g., NIST Cybersecurity Framework). + Support implementation and configuration of application security tools. + Monitor and ensure compliance with established application security standards. + Assist the Incident Response team with application security investigations. + Develop custom tools to help software teams embed security into their development processes when off-the-shelf solutions are unavailable. **_Qualifications_** + 2-4 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Knowledge of SDLC and DevSecOps concepts such as CI/CD pipelines preferred + Experience with common application security controls including WAF preferred + Understanding of standard security control frameworks, including NIST Cybersecurity Framework (800-53) preferred + Strong analytic, troubleshooting skills; can problem solve, organize, and manage multiple tasks and projects in a health information system environment preferred + Able to stay objective and independent when completing assignments and consistently demonstrate the ability to hold information in confidence preferred + Ability to learn new software and hardware packages and adapt to changes in technology preferred. + Strong technical, process, and interpersonal skills to effectively analyze information systems, research and validate risks preferred. + Knowledge of common patterns for AuthN and AuthZ preferred + Experience in understanding SCA/SAST scan results and working with development teams to establish remediation plans preferred + Experience in creating dashboards in Splunk, Rapid7 or other equivalent tools to measure and guide application security work preferred + Experience with Veracode preferred + One or more Information Security Certifications preferred: CISSP, CISM, CCSP, CISA preferred **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $80,500 - $103,410 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 01/24/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

What Transportation contributes to Cardinal Health Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning. Transportation is responsible for the movement of materials and products between suppliers, manufacturing, warehousing and the customer. Management of transportation assets and systems to gain greater service, cost efficiency and optimization of processes. OptiFreight Logistics is an undisputed industry leader in delivering savings via third-party freight management. Annually, OptiFreight manages over 20 million shipments for over 2,000 customers, generating collective savings of $535M. OptiFreight has begun to expand our footprint to incorporate Same Day / Courier as well as other modalities of transportation management. Our goal is to offer full suite transportation management to cover ALL transportation needs of healthcare providers. Our proven methods and innovation have led to unique volume-driving capabilities to that support the ability to drive capture and mange more shipments and freight spend than anyone in this space. Ultimately, our ability to deliver value comes through people (highly consultative), scale (breadth of experience and shipments managed), and insights (data driven actions that lead to value). Responsibilities Supporting pharmaceutical and medical customers within same day and next day transportation model. Responsible for proactively handling customer, shipper, and carrier service requests and related inquiries. Ensure that all planned service activities are entered in the appropriate technology and assigned / dispatched to the appropriate carrier service provider. Serve as the primary point of contact for carrier service providers for all questions regarding routing, service expectations, and successfully completing transportation requests Monitors the status of all planned activities and proactively contacts carrier service providers to resolve pickup or delivery issues Proactively communicates with customers to create awareness about potential service disruptions and communicate details about recovery plans Tracks, analyzes, and reports on relevant data and metrics as needed or requested Works with business leadership to define, develop, implement, and continually improve business processes and technology that are necessary Assists with other tasks or projects as assigned Schedule Remote, work from home M-F 10:30 am - 7:00 pm EST Qualifications Bachelor's degree in related field, or equivalent work experience, preferred 2-4 years experience in transportation planning or shipping activities preferred Prior experience working in freight brokerage company or transportation industry preferred Experience or knowledge working within TMS (Transportation Management System) preferred Excellent communication and interpersonal skills Proficient in Microsoft office Prior customer service or support experience preferred What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated hourly range: $27.40 per hour - $39.30 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

**_What Customer Success contributes to Cardinal Health_** Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals. The Customer Experience Engineer supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The engineer should understand business priorities and the relative importance of their projects. This engineer should be able to identify multiple approaches to problem solving and recommend the best-case solution. Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients. **_Responsibilities_** : + Assist frontline analysts with escalation and resolution of complex technical issues reported by customers + Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications. + Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices + Translate requirements, produce feasibility reports and design solutions to improve productivity and efficiency + Manage flow of data between Cardinal Health, its customers and other 3rd Party vendors. + Coordinate and report on project progress, obstacles and accomplishments to key Business and IT stakeholders. **_Qualifications_** + 2-4 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Must be flexible with being in office based on location or team needs + Must participate in testing activities outside of normal working hours + Must be willing to visit customer sites + Windows OS (all versions) and Microsoft Office expert, preferred + Hardware and Networking proficiency, preferred + Experience with tablets and printers + Understanding of DNS server and basic IP routing, preferred + Windows Server (Server 2008 and up) familiarity preferred + General knowledge of EDI + Experience with healthcare or pharmacy workflows or IT software, preferred + Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred + Ability to communicate free of technical language to the business and end-user + Demonstrate strong analytical and project management skills + Demonstrate IT knowledge and expertise in the areas being developed or enhanced + Strong collaboration, multi-tasking, and organization skills + Strong oral and written English communication skills + Demonstrate thorough knowledge of the industry and trends **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $ 68,500-$88,020 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/18/2026*if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications. Job Summary The job will be supporting mostly the WaveMark™ Supply Management & Workflow Solutions which is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based software including an analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible. The IT Analyst plays a critical role in protecting the organization's digital assets by working cross-functionally to design, implement, monitor, and enforce security processes and procedures. This position collaborates with software and hardware engineering, compliance, and other business units to ensure robust security practices are integrated across applications and operations. The analyst is responsible for developing and implementing mitigation strategies and maintaining compliance with industry standards and regulations. Responsibilities: Application Portfolio Management (APM): Manage and maintain APM records (Wavemark, MarginAnalysis), ensuring data accuracy. Track APM resiliency deadlines and update relevant systems (worksheets, ServiceNow). Monitor Archer dashboards for upcoming deadlines and past-due remediations. Facilitate status calls with stakeholders regarding application resiliency, exemptions, and remediation. Collaborate with IT and business teams for APM record updates and reporting. Application Security & Compliance: Analyze security threats, vulnerabilities, and audit findings to prioritize remediation. Collaborate with product management and development teams to plan and schedule security fixes that align with business objectives. Support the integration of application logs into the SIEM and develop monitoring and alerting systems to detect potential application attacks and resiliency issues. Develop and implement testing/validation processes for security system effectiveness. Ensure adherence to enterprise security processes, business, regulatory, and legal requirements. Assist in security incident response using SIEM and other detection platforms. Review policies, procedures, system designs, and security controls against frameworks (e.g., NIST Cybersecurity Framework). Support implementation and configuration of application security tools. Monitor and ensure compliance with established application security standards. Assist the Incident Response team with application security investigations. Develop custom tools to help software teams embed security into their development processes when off-the-shelf solutions are unavailable. Qualifications 2-4 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred Knowledge of SDLC and DevSecOps concepts such as CI/CD pipelines preferred Experience with common application security controls including WAF preferred Understanding of standard security control frameworks, including NIST Cybersecurity Framework (800-53) preferred Strong analytic, troubleshooting skills; can problem solve, organize, and manage multiple tasks and projects in a health information system environment preferred Able to stay objective and independent when completing assignments and consistently demonstrate the ability to hold information in confidence preferred Ability to learn new software and hardware packages and adapt to changes in technology preferred. Strong technical, process, and interpersonal skills to effectively analyze information systems, research and validate risks preferred. Knowledge of common patterns for AuthN and AuthZ preferred Experience in understanding SCA/SAST scan results and working with development teams to establish remediation plans preferred Experience in creating dashboards in Splunk, Rapid7 or other equivalent tools to measure and guide application security work preferred Experience with Veracode preferred One or more Information Security Certifications preferred: CISSP, CISM, CCSP, CISA preferred What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated salary range: $80,500 - $103,410 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 01/24/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved. **Job Responsibilities:** + Resolves and/or provides technical advice on complex or critical issues that have been escalated from Senior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor forthe most complex and critical issues, questions, or problems. + Supervises daily activates of all team members for scheduled shift and provides feedback and coachingof team members according to quality standards. Reports any necessary issues or concerns to GroupSupervisor. + Plans, prioritizes, organizes, and completes work to meet established objectives. + Monitors trends and notifies Group Supervisor of recurring or high priority issues. + Maintains records of customer and/or client interactions, records details, complaints, comments, andaction taken. Responds to escalated inquiries or to notify them of investigation results and plannedadjustments. + Continues to look for ways to improve current processes with enhancements and ideas. + Monitors team member performance by observing employee demeanor, technical accuracy, andconformity to company policies. Improves performance of the department by building team morale,motivating team members, and using constructive coaching. + Identifies areas where additional development is needed and makes recommendations on how toachieve necessary results. + Responsible for ensuring compliance with federal, state, and local laws, as well as company and facilitypolicies and procedures. Maintains standards of performance in accordance with policies andprocedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, requiredproductivity levels, timeliness expectations, etc.). **About Walgreens** **Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.** **Job ID:** 1717899BR **Title:** Function Lead, Fulfillment Center (Second Shift) **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 6275 WINCHESTER BLVD,CANAL WINCHESTER,OH 43110 **Full District Office Address:** 6275 WINCHESTER BLVD,CANAL WINCHESTER,OH,43110-00000-01408-M **External Basic Qualifications:** + High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment. + Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license. + Experience in identifying operational issues and recommending and implementing improvements to resolve problems. + Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. + Must be fluent in reading, writing, and speaking English (except in Puerto Rico). + Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online). **Preferred Qualifications:** + Bi-lingual in English and Spanish. + Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified. + Process improvement, Lean or Six Sigma experience in a logistics setting. + Experience in a facility that utilizes pharmacy dispensing technology + Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. + Experience building and maintaining relationships within a team. We will consider employment of qualified applicants with arrest and conviction records. Shift: 2nd Shift: Sunday-Thursday 4pm-Midnight. **Shift:** **Store:**

What Customer Success contributes to Cardinal Health Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals. The Customer Experience Engineer supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The engineer should understand business priorities and the relative importance of their projects. This engineer should be able to identify multiple approaches to problem solving and recommend the best-case solution. Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients. Responsibilities : Assist frontline analysts with escalation and resolution of complex technical issues reported by customers Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications. Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices Translate requirements, produce feasibility reports and design solutions to improve productivity and efficiency Manage flow of data between Cardinal Health, its customers and other 3rd Party vendors. Coordinate and report on project progress, obstacles and accomplishments to key Business and IT stakeholders. Qualifications 2-4 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred Must be flexible with being in office based on location or team needs Must participate in testing activities outside of normal working hours Must be willing to visit customer sites Windows OS (all versions) and Microsoft Office expert, preferred Hardware and Networking proficiency, preferred Experience with tablets and printers Understanding of DNS server and basic IP routing, preferred Windows Server (Server 2008 and up) familiarity preferred General knowledge of EDI Experience with healthcare or pharmacy workflows or IT software, preferred Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred Ability to communicate free of technical language to the business and end-user Demonstrate strong analytical and project management skills Demonstrate IT knowledge and expertise in the areas being developed or enhanced Strong collaboration, multi-tasking, and organization skills Strong oral and written English communication skills Demonstrate thorough knowledge of the industry and trends What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated salary range: $ 68,500-$88,020 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 1/18/2026*if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position SummaryThis role is responsible for onboarding the complex/variable pharmacy needs of our diverse client base. You will be responsible for consulting the client on what products, solutions and strategy are most appropriate and viable for the plan design. This individual will be responsible for producing a world-class experience that helps retain and grow the MPS block of business. Strong communication and coordination with internal/external parties to deliver on client deadlines and expectations is key. Individual must adapt well to process changes and have a customer-centric mindset. Required QualificationsA minimum of 2 years of product/health plan implementation experience. A minimum of 1 year of healthcare administration experience. Ability to organize and schedule people and tasks to develop action plans. Strong communications skills, both verbal and written. Strong computer skills and experience with MS office products. Detail orientated with the ability to manage high level volume of details within a short and inflexible timeframe. Ability to work in a fast paced, dynamic organization. Ability to work with little engagement from direct manager/senior leadership. Preferred QualificationsFamiliarity with Pharmacy Benefit Management space EducationBachelor's Degree or a combination of education and professional work experience. Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$54,300. 00 - $159,120. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 01/10/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved. Job Responsibilities: * Resolves and/or provides technical advice on complex or critical issues that have been escalated from Senior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor for the most complex and critical issues, questions, or problems. * Supervises daily activates of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards. Reports any necessary issues or concerns to Group Supervisor. * Plans, prioritizes, organizes, and completes work to meet established objectives. * Monitors trends and notifies Group Supervisor of recurring or high priority issues. * Maintains records of customer and/or client interactions, records details, complaints, comments, and action taken. Responds to escalated inquiries or to notify them of investigation results and planned adjustments. * Continues to look for ways to improve current processes with enhancements and ideas. * Monitors team member performance by observing employee demeanor, technical accuracy, and conformity to company policies. Improves performance of the department by building team morale, motivating team members, and using constructive coaching. * Identifies areas where additional development is needed and makes recommendations on how to achieve necessary results. * Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.). About Walgreens Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications * High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment. * Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license. * Experience in identifying operational issues and recommending and implementing improvements to resolve problems. * Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. * Must be fluent in reading, writing, and speaking English (except in Puerto Rico). * Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online). Preferred Qualifications * Bi-lingual in English and Spanish. * Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified. * Process improvement, Lean or Six Sigma experience in a logistics setting. * Experience in a facility that utilizes pharmacy dispensing technology * Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. * Experience building and maintaining relationships within a team. We will consider employment of qualified applicants with arrest and conviction records. Shift: 2nd Shift: Sunday-Thursday 4pm-Midnight. Salary Range: $23.5 - $31.35 / Hourly