Senior User Experience Designer jobs at CVS Health - 534 jobs

About the Role We're looking for a mid-level to senior graphic designer who can help bring our brand to life across all customer touchpoints. You will work closely with our Design Director to design emails, packaging, marketing materials, and various brand elements across both print and web platforms. This position involves using your creative chops to effectively communicate the science and benefits of our products to customers and solve problems creatively - whether that's through visual design, UX design, or copywriting. Being in a fast-paced environment with multiple projects progressing simultaneously, our ideal candidate must be a self-motivated individual who excels at multitasking, can effectively manage their time, and produces high-quality designs on tight deadlines. As a company that relies on metrics to make business decisions, you must understand the importance of creating materials that support the data and drive conversions. Therefore, in the battle of form vs function, function must always come before form, while also adhering to brand standards. Ultimately, we are looking for someone who is a fast learner, passionate about the industry & design, is driven to create a direct & lasting impact, and not only wants to advance their own experiences, skills, and role but motivates their teammates to help them advance theirs. If this sounds like you, we can't wait to hear from you! You should already have: 3-5+ years of relevant experience in design & copywriting at agencies or in-house creative teams Ability to present a strong, cohesive body of work across multiple channels Experience in Adobe Photoshop, InDesign, & Illustrator Experience in Figma for UX design Experience in packaging design, working with dielines Experience in digital marketing (email, SMS, paid social) and creative best practices Strong knowledge or experience in CPG, retail, or high-growth industries is a plus Klaviyo experience is a plus Webflow experience is a plus Photography experience is a plus You would make a great team fit if you have: Excellent project management, organizational, time management, and prioritization skills Strong conceptual thinking Highly productive with the ability to execute quickly with limited direction A solid understanding of how creativity can achieve business objectives while adhering to brand standards Clear and effective written, verbal, and visual communication skills Exceptional attention to detail Ability to learn from teammates and business stakeholders; receiving feedback and adapting work Optimism and excitement for your work, a love for the next big challenge, and a passion for your impact on the business Responsibilities: You'll collaborate closely with our Design Director to manage the brand while supporting the organization's various design needs across eCommerce, social media marketing, and retail departments. Print/Promotional Materials Responsible for creating artwork, approving proofs, and ordering appropriate quantities for: Packaging inserts Swag items (koozies, t-shirts, pint glasses, stickers, etc.) Corporate gifting initiatives (quarterly newsletter boxes) Promotional or educational materials Trade show materials (booth displays, handouts, promotional items for industry events) Advertising/Marketing Assist in copywriting for all materials Create and optimize Amazon product listings (A+ content, product images, storefront design, insert updates, and Amazon-specific graphic requirements) Design product listing assets for retail partner websites and TikTok Shop Create static images and graphics for social media marketing campaigns Maintain marketing & content calendar Write, design, send, and manage email & SMS campaigns (on average 3 per week) Maintain email flows for specific customer triggers (i.e. abandoned cart, order confirmation, refer-a-friend) Create retailer-facing email/SMS communications for each sales period Ensure FDA/FTC compliance across all marketing materials Packaging Manage vendor relationships and oversee production timelines, including retrieving die lines, creating materials, managing proof approval and maintaining brand quality control for: Bottles/jars Single serve sachets Chipboard boxes Shipper/corrugated boxes Labels Retail displays (endcap, gravity boxes, shelf-ready trays, etc) Website Design pages/elements for A/B tests and conversion rate optimization Create landing pages and sign up units Other Create sales materials including 1-pagers, handouts, publications, and presentation decks for retailers, potential partnerships, and wholesale opportunities Design and produce monthly investor update communications Design booth materials and displays for trade shows as needed Support various internal design requests (email signature graphics, Linkedin graphics, etc.) About Cheers Whether you've had one, or one too many, everyone who drinks alcohol knows that all-too-familiar feeling of waking up the next day less than 100%. As we get older, the need for taking on life's responsibilities gets more crucial, as does the need to prioritize health - and that's where we come in. At Cheers, we know alcohol and its intersection with the health-conscious, responsible consumer. To date, we've helped over 700,000 people enjoy alcohol on their own terms (40m+ doses sold!), and we're just getting started. Founded in 2017 with our hero product to help people feel great after drinking (Cheers Restore), we've since expanded to products that support one's overall alcohol-related health - ranging from liver supplements to rehydration formulas. Mission: Advancing smarter drinking for fun, responsible adults. Vision: A world where everyone can enjoy alcohol throughout a long, healthy, & happy lifetime. Evident in our Mission & Vision is the belief that alcohol can serve a beneficial role in society through its ability to bring people together, but that this role is limited to proper use, and if misused, problems will arise. Thus, our core goal is to promote the positives of alcohol while also decreasing its negatives - which we do through our products, our content & education, and our brand positioning as responsible drinkers. Facts About Cheers 75% YoY growth rate 40m+ total doses sold to-date $20m+ spent to-date on social media advertising 30k+ total retail locations nationwide 7,500+ 5-star ratings & reviews on Amazon.com 700k+ Cheers customers 50k+ followers on Instagram & 40k+ followers on TikTok As seen on Shark Tank, Buzzfeed, The Washington Post, Inc., USA Today, & more The Company We Keep We believe a thriving culture is about working alongside people with mutual respect & trust toward a common goal. Our culture is the main reason we consider ourselves a truly exceptional company, and it's our people who shape and grow it. We're proud to have assembled a team whose collective passion and ambition make no task seem too lofty and implement creative solutions to adapt to the changing DTC landscape. We're always looking for people to join our team who have the same motivation to keep moving the ship forward and get excitement from learning new things and improving their skillset. APPLICATION REQUIREMENTS To be considered, please email the following to *********************: Resume Portfolio (PDF or link) Subject line: "Designer Application - [Your Name]" Applications without these materials will not be reviewed.

Agilent is seeking a meticulous and collaborative Digital UI Production Designer to join our Agilent.com UX Team. This role plays a key part in improving the user experience across our global e-commerce platform through data-driven design experimentation and continuous optimization. If you're passionate about pixel-perfect execution, accessibility, and flawless designer-developer teamwork, we'd love to hear from you. Key Responsibilities Transform approved design concepts into production-ready UI assets using Figma, ensuring transparency and precision for developers. Lead designer-developer handoff with interactive prototypes, adaptable breakpoints, and clear documentation of animations and edge cases. Maintain and evolve the design system by reusing and extending components, tokens, and patterns. Ensure accessibility compliance (WCAG 2.x Level A) across all design variants. Collaborate daily with UX designers, developers, IT, and product teams to deliver high-impact A/B test variants. Coordinate and maintain version control in Figma for efficient tracking and reuse. Support experiment launches with rapid iterations and design QA feedback. Qualifications Bachelor's or Master's degree or equivalent experience. 1+ years of experience in UI or production design for adaptable web or e-commerce platforms. Advanced proficiency in Figma (components, variants, auto layout). Familiarity with front-end technologies (HTML/CSS) for effective developer communication. Experience working with design systems and maintaining scalable UI libraries. Strong understanding of accessibility standards (WCAG 2.1/2.2). Portfolio showcasing pixel-perfect execution and collaborative delivery. Bonus: Experience with Adobe Target, Storybook, Jira, or automated visual regression testing. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 11, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $76,080.00 - $142,650.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Marketing

UX/UIDesigner Compensation, Benefits and Duration Minimum Compensation: USD 44,000 Maximum Compensation: USD 154,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post.

As a UI Designer, you will collaborate with cross-functional teams to design responsive desktop and mobile experiences for Agilent's corporate website. You are innovative, detail-oriented, and passionate about creating clear, user-friendly digital experiences. This role will have an emphasis on ecommerce designs on Agilent.com, and will work in close collaboration with a UX designer and a development team. This role operates on a US East Coast time Monday-Thursday every week schedule to align with team collaboration and project workflows. What You'll Do: Collaborate with product owners, stakeholders, and designers to create user-centered solutions that meet business and technical goals. Turn approved test concepts into production-ready UIs with accurate Figma files, style specs, and assets. Design responsive, visually engaging interfaces for desktop and mobile B2B/B2C commerce. Apply and refine the Agilent Design System for consistent typography, color, branding, and imagery. Build wireframes, mockups, and prototypes to effectively communicate design ideas and rationale. Solve complex problems with clean, intuitive design solutions that improve user experience. Evolve and document design system tokens, components, and patterns for scalable consistency. Advocate for design best practices and contribute to the digital style guide. Keep up with UI trends, tools, and technologies to deliver modern design solutions. Engage in Agile workflows, including discovery, planning, testing, and post-launch design support. Qualifications 1+ years of UI or visual design experience for B2B/B2C websites or web applications. Knowledge of responsive web and mobile design principles. Deliver pixel-perfect designs with precision in alignment, typography, and responsiveness. Experience designing for B2B and B2C commerce platforms. Proficient in Figma; Adobe Creative Cloud preferred. Familiar with design systems, reusable components, and design patterns. Understanding of web development concepts and cross-platform design. Strong visual design skills and awareness of user interaction. Effective problem-solving, communication, and collaboration abilities. Detail-oriented and capable of managing multiple priorities Preferred Qualifications: Experience using Keynote, FigJam, or Miro for ideation and presentation. Knowledge of accessibility standards and guidelines. Experience working in Agile/Scrum with tools like JIRA. Ability to create journey maps, lead brainstorming sessions, and generate strategic design ideas. Understanding of web optimization and cross-browser compatibility. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 12, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $76,080.00 - $142,650.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: Marketing

Are you an EFDA looking for a new dental home? Are you looking for a path for growth? Or, are you looking for some extra money an you just want to sub? We are looking for an EFDA for our high-energy, forward-thinking dental practice. We are a stable, non-corporate, private practice that has been in business for nearly 50 years. Last year, we produced over $10 million in sales and we are looking to grow. You can work flexible days and hours...early morning, evening, and weekend opportunities if you'd like to supplement your current job or if you are looking for full-time hours. Full-time position: base rate + bonus + health insurance, vision insurance, dental, life insurance, 401(K), 401(K) match. If this sounds "like you", please send your resume today!

City/State Virginia Beach, VA Work Shift First (Days) Sentara Virginia Beach General Hospital is hiring a Full-time Patient Experience Consultant.Shift/Hours: Full-time, 40 hours a week, working Day Shift from 8 a.m. to 4:30 p.m., with flexibility to come in earlier or stay later as needed for special events. The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming.Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise.Supports patient experience programming for the division. Participates in strategic planning, assists in coordinating execution of the annual patient experience plan, and leads multiple projects from inception to launch. Collaborates to champion and manage continual patient experience improvements.Education Bachelor's Degree (Required) Experience 3 years of Project Management experience required 3 years of Customer Relations experience required 3 years of Healthcare experience required Coaching experience preferred Data Analysis experience preferred Keywords: Patient Experience, Planning, Strategic Planning, Projects, Project Management, Programming . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave • Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down - $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance • Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region's only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Key Responsibilities: Design end-to-end user experiences for web platforms, from user flows and wireframes to final UI mockups and prototypes. Translate business and user requirements into intuitive, scalable web interfaces using responsive and accessible design principles. Collaborate with cross-functional teams including product owners, frontend/back-end developers, and QA to ensure design feasibility and consistency. Conduct user research, usability testing, and competitive analysis to validate and iterate design decisions. Leverage data insights (e.g., heatmaps, analytics, A/B testing) to refine user interfaces and optimize engagement. Advocate for the user throughout the design and development process; maintain high standards for usability and visual design. Maintain and contribute to the design system or component libraries to ensure consistent visual language across digital products. Deliver design specifications and assets to development teams and support them during implementation to ensure pixel-perfect delivery. Required Skills & Experience: 5+ years of experience in UX/UI design for web-based products or digital platforms. Proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, InVision, etc. Strong understanding of responsive web design, accessibility (WCAG standards), and modern UI trends. Ability to create personas, journey maps, wireframes, prototypes, and design documentation. Experience working closely with product teams and developers in Agile/Scrum environments. Familiarity with HTML/CSS concepts to communicate effectively with developers (coding not required). Strong portfolio demonstrating user-centric design thinking and web implementation experience. Excellent visual communication, attention to detail, and a passion for clean, usable design. Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is not available for independent contractors No applications will be considered if received more than 120 days after the date of this post

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride. Your Role at Baxter The Baxter Human-Centered Product Design team partners with global development groups to deliver interaction, visual, and industrial design supported by research and usability testing. Designers collaborate with stakeholders and customers to create differentiated experiences for clinicians and patients. We're seeking someone who works well with R&D and cross‑functional teams, can operate independently, and contributes to industrial design, user research, and end‑user testing. The ideal candidate is a strong communicator, creative problem solver, and passionate designer who applies user‑experience principles to address real user needs. What You'll Do Communicate design intent through sketching, 3D CAD, rendering, user stories, and prototypes from low‑fidelity concepts to final design assets Balance the needs of cross‑functional stakeholders, including Engineering, Marketing, Clinical Affairs, and Quality If you want, I can make it even more concise or tailor the tone to match a specific company style Contribute to usability testing and customer research activities Facilitate design or research sessions as needed Collaborate effectively as part of a multidisciplinary team with strong written and verbal communication skills Use Adobe Creative Suite and a range of design, prototyping, and wireframing tools (e.g., Figma, Sketch, Photoshop, Illustrator) What You'll Bring Bachelor's degree or higher 1-3 years of professional experience Background in UX, visual, industrial, or design research disciplines Skilled with Adobe Creative Cloud Familiar with CAD tools such as SolidWorks, Fusion 360, and Rhino Capable with 3D modeling in Blender Comfortable using simulation tools like Autodesk Fusion 360 Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $88,000-$121,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. #LI-TV1 US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: * Basic Keyboarding Skills * Microsoft Excel * Microsoft Power Point * Microsoft Word * Ability to analyze and interpret data * Ability to communicate verbally * Ability to compile complex reports and develop presentations * Ability to compose letters and memorandums * Ability to deal calmly and courteously with people * Ability to deal with stressful situations * Ability to finish tasks in a timely manner * Ability to follow oral and written instructions and established procedures * Ability to function independently and manage own time and work tasks * Ability to lead work teams * Ability to maintain accuracy and consistency * Ability to maintain confidentiality * Ability to negotiate, persuade and establish direction * Ability to perform basic filing, office procedures and word processing * Ability to organize workflow * Ability to plan, coordinate and develop multiple projects * Ability to work as an effective team member * Skilled job requiring high level of adaptability & interpersonal skills Preferred: * Access * Qualtrics Key Responsibilities: * PEOPLE CENTERED CARE: * Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. * Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. * ENGAGED COLLEAGUES: * Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. * Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. * Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. * OPERATIONAL EXCELLENCE: * Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. * Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. * Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. * Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. * Grievance writing and ensuring policy is always followed. * PHYSICIANS and CLINICIANS: * Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. * Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. * Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. * LEADERSHIP NATIONALLY: * Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. * Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. * Develops best practices and presents at the system and national level. * Submits one presentation annually in partnership with a supported department/service line. * EFFECTIVE STEWARDSHIP: * Achieves or exceeds organizational objectives regarding cost management. * Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. * Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Patient Experience Consultant - (250002MU) Description Join Our Team as a Patient and Family Experience Consultant!Are you passionate about enhancing patient experiences and driving quality improvement? We are seeking a dynamic individual with expertise in Press Ganey patient experience surveys, coaching skills, and a creative thinker when it comes to improvement strategies. As a Patient Experience Consultant, you will lead multidisciplinary improvement activities, collaborate with various departments, and ensure the highest quality outcomes for our patients and families. If you have a background in healthcare, a knack for data-driven decision-making, and a commitment to excellence, we want to hear from you!The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital. A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys. Serves as a role model and authority utilizing a variety of performance improvement strategies. This individual will assist leadership across all service lines to improve patient experience scores. Qualifications Minimum EducationBachelor's Degree Healthcare or Business related (Required) Master's Degree (Preferred) Minimum Work Experience3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience) (Required)2 years hospital operations, performance improvement, or project management (Preferred) Required Skills/KnowledgeKnowledge of the healthcare industry trends Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict. Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills Functional AccountabilitiesPerformance Improvement:Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork Establishes and maintains project implementation plans and project status reports EducationUses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps. Trains staff and leaders through process assessment and redesign associated with experience strategy Mentors staff and leaders through training and project work. Responsible for successful closure of projects. Data ManagementAssists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans. Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement. Creates measurements to fit processes that can be used to monitor effectiveness and further improvements. Organizational AccountabilitiesOrganizational Commitment/IdentificationPartner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer ServiceAnticipate and responds to customer needs; follows up until needs are met Teamwork/CommunicationDemonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: District of Columbia-WashingtonWork Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job: Non-Clinical ProfessionalOrganization: Patient ServicesPosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 9-5Job Posting: Oct 24, 2025, 2:02:24 PMFull-Time Salary Range: 81993. 6 - 136656

Join Our Team as a Patient and Family Experience Consultant! Are you passionate about enhancing patient experiences and driving quality improvement? We are seeking a dynamic individual with expertise in Press Ganey patient experience surveys, coaching skills, and a creative thinker when it comes to improvement strategies. As a Patient Experience Consultant, you will lead multidisciplinary improvement activities, collaborate with various departments, and ensure the highest quality outcomes for our patients and families. If you have a background in healthcare, a knack for data-driven decision-making, and a commitment to excellence, we want to hear from you! The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital. A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys. Serves as a role model and authority utilizing a variety of performance improvement strategies. This individual will assist leadership across all service lines to improve patient experience scores. Minimum Education Bachelor's Degree Healthcare or Business related (Required) Master's Degree (Preferred) Minimum Work Experience 3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience) (Required) 2 years hospital operations, performance improvement, or project management (Preferred) Required Skills/Knowledge Knowledge of the healthcare industry trends Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict. Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills Functional Accountabilities Performance Improvement: * Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline * Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign * Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork * Establishes and maintains project implementation plans and project status reports Education * Uses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps. * Trains staff and leaders through process assessment and redesign associated with experience strategy * Mentors staff and leaders through training and project work. Responsible for successful closure of projects. Data Management * Assists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans. * Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement. * Creates measurements to fit processes that can be used to monitor effectiveness and further improvements. Organizational Accountabilities Organizational Commitment/Identification * Partner in the mission and upholds the core principles of the organization * Committed to diversity and recognizes value of cultural ethnic differences * Demonstrate personal and professional integrity * Maintain confidentiality at all times Customer Service * Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication * Demonstrate collaborative and respectful behavior * Partner with all team members to achieve goals * Receptive to others' ideas and opinions Performance Improvement/Problem-solving * Contribute to a positive work environment * Demonstrate flexibility and willingness to change * Identify opportunities to improve clinical and administrative processes * Make appropriate decisions, using sound judgment Safety * Speak up when team members appear to exhibit unsafe behavior or performance * Continuously validate and verify information needed for decision making or documentation * Stop in the face of uncertainty and takes time to resolve the situation * Demonstrate accurate, clear and timely verbal and written communication * Actively promote safety for patients, families, visitors and co-workers * Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Key Responsibilities: Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity “focus areas”. Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. Collaborate with local leaders to prioritize initiatives and facilitate work teams. Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. Participate in “voice of the customer” capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. Serve as a resource for performance improvement efforts in support of the local patient experience strategy. Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. Maintain strong working relationships with PE vendors and user groups. Requirements: Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. The ability to inspire and initiate innovative thinking surrounding PE at MHS. Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. Superior written/verbal communication and interpersonal skills. Ability to design and deliver impactful presentations to broad audiences. An ability to work collaboratively in a fast-paced team environment. A demonstrated ability to effectively manage projects through their life-cycle. Must be able to prioritize, manage, and execute simultaneous tasks. Strong critical thinking skills and the ability to work independently. The ability to apply change management methods to assigned projects. Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. Master's degree in nursing, business management, hospitality, health care administration, or related discipline. Proficiency in analyzing and interpreting customer experience data. Certified Patient Experience Professional, or able to be certified within six months of employment Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: TIME magazine Best Companies for Future Leaders, 2025 Great Place to Work Certified™, 2025 Glassdoor Best Places to Work, 2025 PressGaney HX Pinnacle of Excellence Award, 2024 PressGaney HX Guardian of Excellence Award, 2024 PressGaney HX Health System of the Year, 2024

At WHOOP, we're on a mission to unlock human performance and healthspan. Our products empower members to optimize their daily lives and long term health through a deeper understanding of their bodies. As a Senior Industrial Designer specializing in accessories and soft goods, you will shape the future of our wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into daily routines while pushing innovation in performance, comfort, and form. This role calls for a visionary, detail-oriented designer with a proven track record in accessories, textiles, and wearables. You will lead design initiatives, mentor junior designers, and drive concept-to-launch execution across a wide range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design of Various Projects Within Accessories & Soft Goods: Spearhead the creation of performance-oriented wearables, bands, charging accessories, cases, travel gear, packaging, and related products. Drive Concept Through Production: Own Design of projects from early research and sketching through prototyping, refinement, and final production confirmation. User-Centric Innovation: Develop solutions grounded in user behavior, insights, and physiological needs, with an emphasis on ergonomics, materials, and performance. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Product Marketing, Hardware, Sourcing, and Development teams to create holistic and consistent product experiences. Material & Process Expertise: Innovate with fabrics, trims, soft constructions, and hybrid hard/soft assemblies. Bring deep knowledge of industrial sewing, lamination, molding, bonding, and scalable production methods. Mentor & Elevate: Guide and inspire junior designers while raising the bar for the team's creative output and design thinking. Visual Storytelling: Produce compelling visuals, renderings, and presentations for internal alignment and executive communication. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. QUALIFICATIONS: 5-8 years of industrial design experience, with a strong focus on accessories, soft goods, and/or wearable tech. Portfolio showcasing sophisticated form development, user-centered solutions, and a high standard of execution in soft goods. Proficiency in 2D tools (Illustrator, Photoshop, Figma,) and 3D tools (Solidworks, Keyshot, 3D printing platforms). Proficiency in AI design tools. Deep understanding of performance textiles, construction techniques, and soft-hard integration. Demonstrated ability to lead complex design programs with minimal oversight. Experience managing vendor relationships and guiding offshore manufacturing processes. A balance of hands-on craft, design vision, and collaborative mindset. Highly organized and comfortable operating in a fast-paced, growth-stage environment. Boston-based, 4 days in office. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

At WHOOP, we're on a mission to unlock human performance and maximize healthspan. Our products empower members through deeper physiological understanding, enabling smarter decisions in training, recovery, sleep, and daily life As a Senior Industrial Designer specializing in hard goods, you will shape the future of the WHOOP wearables ecosystem-creating elevated, member-centric products that integrate seamlessly into how people live, move, and perform. You will bring rigor, beauty, and innovation to objects worn 24/7 while setting a high bar for craft, performance, and design systems thinking. This role calls for a visionary, detail-obsessed designer with a strong background in consumer electronics and wearables. You will lead complex programs, mentor designers, and drive concept-to-launch development across a broad range of physical products that bring the WHOOP experience to life.RESPONSIBILITIES: Lead Design Across Hard Goods Categories: Spearhead the design of performance-oriented wearables, charging systems, bands, accessories, packaging, and related ecosystem products. Drive Concept Through Production: Own projects from early research and sketching through prototyping, refinement, DFM, and final production confirmation, ensuring design intent carries through to the final product. User-Centered, Performance-Driven Innovation: Develop solutions grounded in user behavior, wearability, physiology, and ergonomic data. Translate insights into designs that elevate comfort, durability, and 24/7 performance. Rapid Prototyping & Experimentation: Use in-house and external prototyping resources to validate ergonomics, fit, usability, and CMF hypotheses quickly and iteratively. Material, CMF, & Process Expertise: Innovate with materials, hybrid soft/hard assemblies, and scalable manufacturing methods. Define CMF strategy across product categories ensuring consistency, durability, sustainability, and premium brand expression. Cross-Functional Collaboration: Partner closely with Apparel & Accessories, Hardware, Engineering, Product Marketing, and Development teams to deliver cohesive and seamless physical product experiences. Deep Engineering & Manufacturing Integration: Collaborate with mechanical engineering and manufacturing partners to drive DFM, assess risk, and maintain design integrity throughout the development process. AI-Integrated Design Workflow: Leverage AI tools to accelerate concept generation, form exploration, CMF studies, and design iteration. Mentor & Elevate: Guide junior designers, raise the bar for craft and creativity, and contribute to a culture of high performance, clarity, and continuous improvement. Visual Storytelling & Communication: Create compelling visuals, renderings, decks, and storytelling artifacts for alignment across stakeholders, including leadership and executive teams. Global Production Interface: Collaborate with overseas manufacturing partners to ensure execution meets WHOOP's quality, innovation, and aesthetic standards. Contribute to the WHOOP Design System: Help develop the long-term physical product design language and ecosystem strategy across generations of WHOOP hardware and accessories. QUALIFICATIONS: 7-10 years of industrial design experience, with a strong focus on consumer goods, wearables, and electronics. Exceptional portfolio demonstrating sophisticated form development, high-performance product design, and elevated execution. Mastery of 2D tools (Illustrator, Photoshop, Figma) and 3D tools (SolidWorks, Keyshot, 3D printing workflows). Proficiency with AI design tools for concepting and design acceleration. Proven ability to lead complex design programs with minimal oversight. Experience partnering with engineering teams on DFM and navigating offshore manufacturing processes. Deep knowledge of materials, CMF strategy, molding, lamination, bonding, and scalable production processes. Strong understanding of ergonomics, human factors, and products worn on the body. Highly organized, self-directed, and comfortable operating in a fast-paced, growth-stage environment. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success. The U.S. base salary range for this full-time position is $104,000-$156,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements. Learn more about WHOOP.

requires a senior-level usability specialist. -Candidates should possess a deep understanding of both qualitative and quantitative user experience research methods. -Experience in the design and usability of financial services web products is preferred. -As part of the Digital Design team, the successful candidate will lead usability studies, and provide usability consultation. Responsibilities: -Develop research plans, conduct usability tests and cognitive walkthroughs, and report outcomes. -Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the user experience. -Craft documentation to help communicate the experience to the project team, UX team, and prototyping team. -Core Competency Requirements -Solid skills understanding interface design and usability principles and best practices, and the ability to speak to the specifics and benefits of the user-centered design process. -Experience leading tests both in the lab and remotely -Experience creating online studies using tools such as Qualtrics, SurveyGizmo, and Optimal Workshop -Ability to influence business partners and colleagues through effective leadership and demonstrated expertise. -Experience in moderating qualitative usability sessions, designing quantitative research studies/methods, and conducting exploratory user research methods(ethnographic research, personas, design games, etc.) -Ability to evaluate technology alternatives and make strategic technical decisions. Qualifications Experience & Skills Requirements: -7+ years of experience in a senior usability engineer or analyst role. -Evaluate project requirements to generate research and user-testing plans and estimates. -Vast experience with usability improvements and design efforts. -Mastery-level user experience research and analysis skills with ability to quickly synthesize reports of findings. -Create and lead the passion for being the voice of the user and experience building user centric solutions. -Strong verbal and visual communication, written communication, interpersonal and presentation skills. -Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities -Experience leading usability improvements and design efforts. -Experience guiding and mentoring senior software engineers and test engineers. -Proven ability to document requirements, designs, and project status. -The following skills are helpful but not required: -Ensure our client's digital properties are in compliance with WCAG 2.0 and Section 508 web accessibility standards. -Through the project lifecycle, identify accessibility defects by testing with automated tools and assistive technology. -Build empathy and awareness within the organization by educating project teams about the challenges disabled individuals have with various user interfaces -Develop web accessibility training programs for user experience practitioners, developers and other pertinent roles within the organization. -Create documentation to help communicate web accessibility requirements and recommendations to project teams. Experience & Qualifications: -A Bachelor's Degree in HCI, Human Factors, Interaction Design, Cognitive/Experimental Psychology, Cognitive Science or related degree. Masters Degree or additional training a plus. -Demonstrated experience with project methods such as Waterfall SDLC and Agile. -Sample work that displays a firm understanding of user research methods and best practices, reporting, and recommendations. Additional Information All your information will be kept confidential according to EEO guidelines.

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. California Pay Range $41,000 - $74,000 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

Employment Type:Full time Shift:Day ShiftDescription: Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: Basic Keyboarding Skills Microsoft Excel Microsoft Power Point Microsoft Word Ability to analyze and interpret data Ability to communicate verbally Ability to compile complex reports and develop presentations Ability to compose letters and memorandums Ability to deal calmly and courteously with people Ability to deal with stressful situations Ability to finish tasks in a timely manner Ability to follow oral and written instructions and established procedures Ability to function independently and manage own time and work tasks Ability to lead work teams Ability to maintain accuracy and consistency Ability to maintain confidentiality Ability to negotiate, persuade and establish direction Ability to perform basic filing, office procedures and word processing Ability to organize workflow Ability to plan, coordinate and develop multiple projects Ability to work as an effective team member Skilled job requiring high level of adaptability & interpersonal skills Preferred: Access Qualtrics Key Responsibilities: PEOPLE CENTERED CARE: Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. ENGAGED COLLEAGUES: Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. OPERATIONAL EXCELLENCE: Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. Grievance writing and ensuring policy is always followed. PHYSICIANS and CLINICIANS: Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. LEADERSHIP NATIONALLY: Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. Develops best practices and presents at the system and national level. Submits one presentation annually in partnership with a supported department/service line. EFFECTIVE STEWARDSHIP: Achieves or exceeds organizational objectives regarding cost management. Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Job DescriptionNow Interviewing for a Member Experience Consultant Workout Anytime - Shepherd We are now Hiring a Member Experience Consultant to work in one of the fastest-growing Fitness Franchises that is genuinely about changing lives with passion, Workout Anytime! If you have the desire to start a CAREER in Fitness, this is a unique and powerful opportunity. If you are a TEAM player, enjoy working in a positive environment, interacting with people, and looking for opportunities for advancement. READ ON! This is an AMAZING opportunity FOR YOU to work for a RESULTS FOCUSED organization within the Fitness Industry where we pay commissions and bonuses on your performance! Responsibilities will include, but are not limited to: Becoming a great ambassador & promoter of Workout Anytime; our brand, our clubs, and our services. Greeting and checking in with all members, making them feel welcome and essential. Answering phones in a courteous, helpful, and professional manner. Selling and setting up new memberships and gaining referrals from existing members. Conducting guest tours. Assisting with the clubs daily maintenance and other tasks as assigned by management. Creating relationships inside and outside the gym. Participating in or managing various marketing events. Learning and adhering to our processes and procedures. Following up on your portioned incoming leads from the web, renewals, and other lead lists via phone and email. Candidate Requirements: Always display a positive, upbeat, outgoing, and courteous personality. Desired candidates will have some experience in direct customer-facing positions, fitness industry, or sales and can work in a cooperative, interactive gym setting. A flexible work schedule is preferred with availability to work weekends. Previous gym experience is preferred but not required. We are looking for candidates who are PASSIONATE about fitness and helping others achieve their goals. We are interested in hardworking and committed individuals who can thrive in a team environment and want to build a solid career while changing lives! The customer service of a Workout Anytime Member Experience Consultant must be outstanding! Our entire TEAM will work together to provide support and a cheering section for each client, making Workout Anytime - Shepherd the gym of choice for our Members. ***Future promotional opportunities will be available to those who demonstrate excellence and leadership capabilities***

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. **POSITION SUMMARY** CVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, our team is seeking a Senior Manager - Digital UX Design who will be an individual contributor while also managing a small team of experienced designers to deliver accessible, high-impact healthcare solutions. This role combines hands-on coaching, team development, and delivery management-ensuring design quality, consistency, and user-centered outcomes. The Senior Manager partners closely with cross-functional teams to guide direct reports in applying user research and analytics to design decisions, supports experience and product roadmaps through design thinking, and champions the evolution of UX practices-all while fostering a human-centered culture that enhances usability and end-user satisfaction. _Expectations for the Role:_ + Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth + Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team + Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs + Negotiate project priorities and timelines, balancing user needs with business and technical constraints + Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning + Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy + Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive + Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards + Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards + Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery + Model and coach accessibility skills-ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery + Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution + Allocate resources and manage team workload to deliver high-quality work on schedule and within scope + Model resilience, adaptability, and a growth mindset-supporting the team through challenges and change **REQUIRED QUALIFICATIONS** + 7+ years of professional experience + 5+ years leading design teams, both as a technical lead and a people leader + 5+ years of hands-on design experience supporting both mobile and web, preferably within a retail or pharmacy domain + 3+ years of advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery **PREFERRED QUALIFICATIONS** + Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions + Strong project management, facilitation, and cross-functional collaboration skills + Experience leading teams through change, balancing delivery with colleague development and well-being + Excellent communication, feedback, and storytelling abilities + Experience in an Agile environment **EDUCATION** Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience) **BUSINESS OVERVIEW** Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. **Pay Range** The typical pay range for this role is: $106,605.00 - $284,280.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 02/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.