Guest Service Representative jobs at Danbury Hospital - 1137 jobs

ARS-Rescue Rooter Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. Customer Service Representatives can expect: Year-round work as we service multiple trades with multiple busy seasons. Competitive pay options based on your skill and availability. Paid orientation, paid training, and weekly direct deposit payroll. Clean office environment with great equipment and a strong team ready to grow along side of you. Comprehensive Training Opportunities provided by in-house Learning & Development team. Training including but not limited to technical, sales, safety, leadership, systems training. National Network to support professional growth & development and provide transfer opportunities. Pay: $18-$19 per hour Schedule: 12pm-8:30pm or 2pm-10:30pm Full-time, year-round work What We Offer: Weekly pay via direct deposit Paid training and onboarding Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Clean office environment with strong team culture Career growth opportunities within a national network Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office. **THIS IS NOT A REMOTE POSITION** Prior experience in a customer service or call center environment Proficiency with Microsoft Office and computer-based systems Ability to handle multi-line phones with accuracy and composure Must report daily to our office, this is not a work from home opportunity. Ability to work assigned shift and weekend rotation as required. (Discuss all schedule requirements at interview) Must pass background check and drug screening Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II, Customer Service Operations administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. + Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. + Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. + Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. + Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders. + Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/13/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ \#LI-DP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**SHIFT:** Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. + Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers + Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed + Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards + Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way + Explain our products and offerings to our customers to ensure compatible with customer conditions + Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **REMOTE DETAILS:** You will work from home, full-time. _As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._ **Internet requirements include the following:** Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are **_NOT_** acceptable. + _If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity._ Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming. Upload speed of (10Mbps - Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment **WHO WE ARE:** Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future. **Anticipated hourly range:** $15.75/hr. - $18.50/hr. **Bonus eligible:** NO **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/19/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Shift: Monday-Friday 8:00 am - 5:00 pm EST Pay: $20/hour Aeroflow Healthcare is taking the home health products and equipment industry by storm. We've created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you're looking for a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare. The Opportunity Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose - to provide great customer service to our new and current patients. As a customer account representative, you will focus on providing exceptional customer service to patients, healthcare professionals, and insurance companies. This is a fully remote position; however, it is not a flexible or on-demand schedule. To be successful in this role, you must be able to work in a quiet, distraction-free environment where you can handle back-to-back phone calls and maintain focus throughout your shift. Please note: Working remotely is not a substitute for childcare. Candidates must have appropriate arrangements in place to ensure they are fully available and able to respond to calls and tasks as they come in throughout the workday. Your Primary Responsibilities We are currently seeking a Customer Account Representative. CAR is typically responsible for: Handling a high-volume number of both incoming and outgoing phone calls daily Updating account information, such as: product needs, insurance, contact information, etc. Placing resupply orders for current patients that receive incontinence supplies and catheters Researching insurance payer requirements and understanding reimbursement procedures Troubleshooting equipment problems and offering product changes Maintaining HIPAA/patient confidentiality Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance Regular and reliable attendance as assigned by your schedule Other job duties as assigned Skills for Success Excellent Customer Service Skills Ability to Think Critically Exceptional Organization High Level of Compassion Outstanding Written and Verbal Communication Willingness to Make Decisions Independently Ability to Contribute to a Team Must Be Adaptable and Willing to Learn General Computer and Email Proficiency Required Qualifications High school diploma or GED equivalent 1 year of customer service experience preferred 1 year of call center experience preferred Excellent written and verbal communication skills Excellent critical thinking skills Excellent De-escalation skills Excellent active listening skills Ability to multitask - shifting between open applications as you speak with patients Ability to type 40+ words per minute with accuracy A reliable, high-speed internet connection is required, with a minimum download speed of 20 Mbps and minimum upload speed of 5 Mbps. Unstable or unreliable connectivity may impact performance expectations. Repeated internet or phone outages may result in the termination of remote work privileges at the discretion of Aeroflow Health management. You might also have, but not required: Knowledge with different types of insurance such as medicare, medicaid, and commercial plans DME supplies, specifically with incontinence and catheters What we look for We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes. What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: Family Forward Certified Great Place to Work Certified 5000 Best Place to Work award winner HME Excellence Award Sky High Growth Award If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

**SHIFT:** Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. + Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers + Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed + Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems + Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards + Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution + Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way + Explain our products and offerings to our customers to ensure compatible with customer conditions + Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **REMOTE DETAILS:** You will work from home, full-time. _As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._ **Internet requirements include the following:** Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are **_NOT_** acceptable. + _If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity._ Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming. Upload speed of (10Mbps - Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment **WHO WE ARE:** Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future. **Anticipated hourly range:** $15.75/hr. - $18.50/hr. **Bonus eligible:** NO **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/19/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

This role is called a Mood Lifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate. What is a Mood Lifter, you ask? Mood Lifters are the people who greet each o Front Desk Associate, Front Desk, Associate, Instructor, Hotel

The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience. Schedule: Remote Role / Monday - Friday 8am to 5pm. >> We offer our team the best Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims. Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors. Submit and follow up on HCHB Support Tickets. Assist in project tasks related to new agency acquisitions. Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues. Identifying trending issues and providing thorough research and documentation of findings. Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite. Ability to take assigned projects to successful completion. The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications. Position Requirements & Competencies: High school diploma or GED equivalent, some college preferred. No less than 2 years of recent HCHB software experience. Excellent written and oral communication skills. Excellent customer service skills. Computer proficiency required: including intermediate level knowledge in Microsoft Suite. Ability to analyze and interpret situations to complete tasks or duties assigned. Detail oriented, strong organizational skills. Team players who are passionate about their work and will actively contribute to a positive and collaborative environment. Quick learners with strong problem solving and creative thinking abilities. Driven individuals who remain engaged in their own professional growth. Ability to Travel: Heavy travel (varies and may exceed 50%) is required during acquisition phases. Some travel may be required on weekends or evenings. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9930 to ************ #ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry. THE ROLE: Customer Service Representative RESPONSIBILITIES: Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; Enter data into a specialized computer system; Dispatch AHA's Mobile Phlebotomists and Couriers; Track specimen collection and reporting; Trouble shoot missing, incomplete, and incorrect orders; Must have the ability to interact effectively and professionally with clients and coworkers always; Exceptional Customer Service skills, a must. Requirements QUALIFICATIONS: High School diploma 1-year of customer service experience in healthcare, preferred. Detail oriented with ability to multi-task daily. Knowledge of lab test orders; solid understanding of the importance of critical results. Excellent customer service and telephone etiquette skills required. Effective verbal and written communications, especially listening skills. 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy. Advanced computer skills. Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment. Ensure patient privacy, confidentiality, and HIPAA are upheld always. "Team Player" mindset a must! AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. January start date

Key Responsibilities: Serves as the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. ***Shift Details - 11:30pm - 8:00pm Minimum Requirements: High School Diploma or GED Required Skills: Ability to complete multiple activities while utilizing excellent customer service skills Demonstrate ability to communicate clearly in both written and oral communication Maintains all patient confidentiality Other duties and responsibilities as assigned by supervisor. Career Level - IC-Business Support - B1 Additional Information ALL ANSWERS MUST BE "YES" Do you have a High School Diploma or GED? Are you able/comfortable working from home?

Job Title: Guest Services Representative (Open) Department: 103915015 RGH INFORMATION DESK Location: Rochester General Hospital (RGH) 1425 Portland Avenue Rochester, NY 14621United States of America Hours Per Week: 40 hours a week Schedule: Monday - Friday 7am to 3:30 pm SUMMARY: Serves as point of entry contact person to welcome and assist patients and visitors to the Hospital. Provides superior customer service by modeling the mission and vision of Rochester Regional Health. RESPONSIBILITIES: •Anticipate customer needs and deliver courteous, helpful, welcoming services to all who visit the Hospital. •Assist with team member, patient, and visitor inquiries with a warm and welcoming attitude. •Register all visitors in CareConnect for those visiting patients. •Responsible for answering the department's phone line •Assist patients and guests in navigating their stay. Escort guests to their destination if needed, providing wheelchair or other assistance as necessary. •Assist guests by providing accurate and helpful connections and potential solutions within the hospital and throughout our local community. •Deliver mail, packages and flowers as needed. •Serve as a point person of for questions and service recovery; coach, train and guide volunteers as needed. •Collaborate with hospital departments to provide cohesive and seamless customer service experience. •Report patient safety issues through Safe Connect •Ensure that recurring patient impacting issues are brought to the attention of leadership for review. •Maintain wheelchair par levels by rounding for wheelchairs •Perform other duties as assigned, including special projects to support the team and facility. •Escorts patients and visitors to main waypoints, such as elevators, main hallways, etc. •Dependent upon assigned work location, assist staff (e.g., Clinical and/or Central Patient Transport) with patient discharges. This includes documenting patient drop off time, providing wheelchair assistance to patients being discharged, waiting with patients for transportation, and assisting patients to the vehicle. •Dependent upon assigned work location (e.g., Surgical Waiting Lunge and/or Cath Lab) check in patients and note their arrival time, round with patient support persons and address needs, questions as necessary. General housekeeping such as sanitize tables and straighten up waiting area. REQUIRED QUALIFICATIONS: • N/A PREFERRED ATTRIBUTES: • Associates degree preferred Excellent communication and computer skills. • Able to demonstrate the ability to deliver excellent customer service both internally and externally. • Able to adapt quickly to change and multi-task simultaneously. • Strong organizational and interpersonal skills. • Able to work flexible schedule. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations. PAY RANGE: $16.75 - $18.92 CITY: Rochester POSTAL CODE: 14621 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Join Our Pack! Front Desk Receptionist - Barkers Hotel & Purrington Inn Do you love animals and enjoy being the face of a vibrant, energetic team? Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly. This is more than just a receptionist role-you'll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door. What You'll Do: Client Interaction * Greet clients and pets with warmth, professionalism, and a smile-in person and on the phone * Answer questions about our services (boarding, daycare, grooming-you name it!) * Schedule reservations and appointments using our management software * Guide pet parents through smooth check-in/check-out procedures * Update and maintain pet medical and vaccination records Administrative Duties * Keep client and pet records organized and accurate * Process payments (cash, card, and digital) and issue receipts * Prepare and file intake forms and boarding agreements * Respond to emails and inquiries promptly-or forward to the right team member Facility Support * Communicate pet care details to our amazing kennel and grooming staff * Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared * Keep the lobby tidy, welcoming, and safe for both pets and people * Help manage front-desk supplies and retail pet product inventory What Makes You a Great Fit: * Excellent communication skills (verbal & written) * Super organized and able to juggle multiple tasks with a smile * Calm under pressure and in high-energy environments * Kind, compassionate, and patient with both animals and their owners * Reliable, punctual, and team-oriented A Few Physical Requirements: * Comfortable being on your feet-standing, walking, sitting-for extended periods * Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!) * Ok with barking, meowing, and the occasional furball or flying fluff Schedule & Availability: * Must be flexible to work weekends, holidays, and during peak seasons * Shifts may vary depending on business needs Your Background: * High school diploma or equivalent (required) * 1+ year of receptionist or customer service experience (preferred) * Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus! * Comfortable handling cats and dogs of all shapes, sizes, and sass levels * Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus Perks & Benefits: * Competitive pay * Medical, dental, and vision insurance * Paid vacation and sick days * 401(k) plan * Generous employee pet discounts (your pets will thank you!) Sound like a paw-some fit? If you're ready to bring your love for animals and people to a place where no two days are the same, we'd love to meet you! Current associates, please apply via Workday > Jobs Hub > Browse Jobs. Barkers Hotel & Purrington Inn is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees-veterans and individuals with disabilities included. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

** Join Our Pack! Front Desk Receptionist - Barkers Hotel & Purrington Inn ** Do you love animals and enjoy being the face of a vibrant, energetic team? **Barkers Hotel & Purrington Inn** , a premier pet boarding facility for dogs and cats, is looking for a **compassionate, organized, and friendly Front Desk Receptionist** to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly. This is more than just a receptionist role- **you'll be the heartbeat of our customer experience** , helping pets and pet parents feel at ease from the moment they walk through the door. ** What You'll Do:** **Client Interaction** + Greet clients and pets with warmth, professionalism, and a smile-in person and on the phone + Answer questions about our services (boarding, daycare, grooming-you name it!) + Schedule reservations and appointments using our management software + Guide pet parents through smooth check-in/check-out procedures + Update and maintain pet medical and vaccination records **Administrative Duties** + Keep client and pet records organized and accurate + Process payments (cash, card, and digital) and issue receipts + Prepare and file intake forms and boarding agreements + Respond to emails and inquiries promptly-or forward to the right team member **Facility Support** + Communicate pet care details to our amazing kennel and grooming staff + Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared + Keep the lobby tidy, welcoming, and safe for both pets and people + Help manage front-desk supplies and retail pet product inventory ** What Makes You a Great Fit:** + Excellent communication skills (verbal & written) + Super organized and able to juggle multiple tasks with a smile + Calm under pressure and in high-energy environments + Kind, compassionate, and patient with both animals and their owners + Reliable, punctual, and team-oriented ** A Few Physical Requirements:** + Comfortable being on your feet-standing, walking, sitting-for extended periods + Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!) + Ok with barking, meowing, and the occasional furball or flying fluff ** Schedule & Availability:** + Must be flexible to work weekends, holidays, and during peak seasons + Shifts may vary depending on business needs ** Your Background:** + High school diploma or equivalent (required) + 1+ year of receptionist or customer service experience (preferred) + Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus! + Comfortable handling cats and dogs of all shapes, sizes, and sass levels + Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus ** Perks & Benefits:** + Competitive pay + Medical, dental, and vision insurance + Paid vacation and sick days + 401(k) plan + Generous employee pet discounts (your pets will thank you!) ** Sound like a paw-some fit?** If you're ready to bring your love for animals and people to a place where no two days are the same, **we'd love to meet you!** _Current associates, please apply via Workday > Jobs Hub > Browse Jobs._ **Barkers Hotel & Purrington Inn** is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees-veterans and individuals with disabilities included. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

🐾 Join Our Pack! Front Desk Receptionist - Barkers Hotel & Purrington Inn 🐾 Do you love animals and enjoy being the face of a vibrant, energetic team? Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly. This is more than just a receptionist role-you'll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door. 🐶 What You'll Do: Client Interaction Greet clients and pets with warmth, professionalism, and a smile-in person and on the phone Answer questions about our services (boarding, daycare, grooming-you name it!) Schedule reservations and appointments using our management software Guide pet parents through smooth check-in/check-out procedures Update and maintain pet medical and vaccination records Administrative Duties Keep client and pet records organized and accurate Process payments (cash, card, and digital) and issue receipts Prepare and file intake forms and boarding agreements Respond to emails and inquiries promptly-or forward to the right team member Facility Support Communicate pet care details to our amazing kennel and grooming staff Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared Keep the lobby tidy, welcoming, and safe for both pets and people Help manage front-desk supplies and retail pet product inventory 🐕 What Makes You a Great Fit: Excellent communication skills (verbal & written) Super organized and able to juggle multiple tasks with a smile Calm under pressure and in high-energy environments Kind, compassionate, and patient with both animals and their owners Reliable, punctual, and team-oriented 🐾 A Few Physical Requirements: Comfortable being on your feet-standing, walking, sitting-for extended periods Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!) Ok with barking, meowing, and the occasional furball or flying fluff 📆 Schedule & Availability: Must be flexible to work weekends, holidays, and during peak seasons Shifts may vary depending on business needs 🎓 Your Background: High school diploma or equivalent (required) 1+ year of receptionist or customer service experience (preferred) Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus! Comfortable handling cats and dogs of all shapes, sizes, and sass levels Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus 🎁 Perks & Benefits: Competitive pay Medical, dental, and vision insurance Paid vacation and sick days 401(k) plan Generous employee pet discounts (your pets will thank you!) 🐾 Sound like a paw-some fit? If you're ready to bring your love for animals and people to a place where no two days are the same, we'd love to meet you! 🧑 💼 Current associates, please apply via Workday > Jobs Hub > Browse Jobs. Barkers Hotel & Purrington Inn is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees-veterans and individuals with disabilities included. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

"Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you." About Orlando Health Melbourne Hospital Orlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving the Brevard County Space Coast as a trusted healthcare provider since 2002. Conveniently located in Melbourne, the 119-bed hospital has all private rooms and is uniquely designed for your comfort and a positive patient experience. Our dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care. We provide a complete scope of care, with advanced technology and expertise in a number of specialties, including cardiovascular care, digestive health, emergency care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, and we are the first hospital in Brevard County to receive spine surgery certification for our specialized spine program. The Joint Commission's Gold Seal of Approval distinguishes healthcare organizations and programs that exemplify their commitment to using best practices to improve safety and quality for their patients, staff and community. As part of our commitment to quality care, we also are a participant in the American College of Cardiology CathPCI Registry for improved diagnostic cardiac catheterizations and percutaneous coronary interventions for heart patients. Click Here to Learn More About: Melbourne Hospital WHY ORLANDO HEALTH? Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (Starting on Day One) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Employee-centric Orlando Health has been selected as one of the "Top Places to Work in Healthcare" by Becker's Healthcare. Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned. Qualifications Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Shift Times 12:30pm -7 pm- Sa and Sun 7 PM- 9 pm Weekdays Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Shift Times 12:30pm -7 pm- Sa and Sun 7 PM- 9 pm Weekdays Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned.

Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned. Qualifications Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting.

Provides directions to guests/team members within the hospital system, and the Orlando area. Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned. Qualifications Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting. Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned.

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ORGANIZATIONAL SCOPE: is responsible for exceptional customer service in order to generate revenue. ESSENTIAL FUNCTIONS Handle guest registration and room assignments, accommodating special requests whenever possible. (10%) Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%) Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%) Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%) Cancel room reservations according to procedures. (2%) Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%) Show guests to room assisting them with their luggage. (45%) Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%) Check luggage for hotel guests both for day and overnight. (15%) NON-ESSENTIAL FUNCTIONS Inventory guest room keys according to policy and request re-keying as necessary. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment. Qualifications Knowledge and Skills: Education:High school education or equivalent experience. Experience:Three months to one full year of employment in a related position with this company or other organization(s). Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred. No. Of employees supervised: None. Travel Required:None. Hours Required: 8 hour shift; scheduled days and times may vary based on need. Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes. Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often. Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes. Mobility Describe the type(s) of mobility required to include distances and % of time involved. Continually walking, standing, lifting or pulling, 90-95% of time, large step into van. Continuous Standing Describe the reasons to include time period and frequency. Continuous standing 95% of time. Climbing Stairs Up to approx. 120 steps 10% of 8 hour shift. Hearing: Moderate Explain: One-on-one communication with guests. Vision: Moderate Explain: Read reports, verify reservations, work with computers. Speech: Moderate Explain: One-on-one communications with guests. Literacy: Critical Explain: Read reports, reservations, analyze, investigate. Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. Brass/glass cleaner. No special handling required. Protective Clothing: None Required. Equipment Operation List type of equipment and frequency of use. Computer use 75%, telephone use 25%, computer printer 25%, calculator 10%, of shift.

The Guest Services Representative provides all customers with caring and personalized service when responding to all incoming and outgoing calls. Greets and directs visitors to their destination and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and ensures the highest level of service excellence. Provides exceptional customer service with every interaction. Responsibilities: 1. Operates multi-position console and other communication systems to process calls and ensures accurate and timely hospital communications are facilitated. 2. Provides exceptional customer service and answers all calls in a prompt and professional manner, utilizing the approved greeting. 3. Performs emergency procedures in a calm and timely manner answering emergency code calls within 2 rings. Uses the paging and announcement systems appropriately. Demonstrates a high sense of urgency when communicating with departments and physicians. 4. Acknowledges all guests entering the lobby with a sincere greeting, always projecting an approachable and professional image. 5. Maintains the privacy and confidentiality of all patients and guests. 6. Directs calls to the correct department and individual. Utilizes the provided web-based system when directing calls to a patient room. 7. Ensures department logs are up to date and accurate. 8. Able to prioritize tasks and work collaboratively with coworkers and leadership. 9. Capable of multi-tasking and working in an environment where interruptions cannot be controlled. 10. Responsible for remaining compliant, current and knowledgeable with department policies and procedures. 11. Demonstrates regular, reliable and predictable attendance. 12. Maintain and Model Nuvance Health Values. 13. Performs other duties as required. Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Generally pleasant working conditions Company: Sharon Hospital Org Unit: 1958 Department: Information Desk Exempt: No Salary Range: $17.00 - $21.00 Hourly We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.