Scheduler jobs at Danbury Hospital - 32 jobs

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion.*Title:* Medical Practice Coordinator - NHMP Danbury Gyn/Oncology - Danbury, CT. Full time/40 hours, 8-hour shifts 8:00am - 4:30pm, Monday - Friday. *Summary: *Responsible for providing leadership and oversight to their assigned medical practice in conjunction with practice leadership. Works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and enhance the patient experience. Supports the staff's ability to provide safe, efficient, and patient-centered care. Responsible for assisting in managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance. *Responsibilities:* 1. Coordinates the day-to-day operations of the medical practice including oversight of clerical support staff and serves as a resource person to all staff. 2. Participates in the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business. 3. Assists practice leadership in managing provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards. 4. Participates in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action. 5. Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner. 6. Assists with training and educating staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations. 7. Assists with ensuring that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing. 8. Participates in monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members. 9. Works collaboratively with practice leadership to develop action plans for meeting or exceeding KPIs. 10. Collaborates with practice leadership to manage expenses support for the operating budget. 11. Assist practice leadership to manage and maintain medical practice physical plant, equipment, and inventory control. 12. Assists with oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department. 13. Provides assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable. 14. Maintains and Model the Organizations values. 15. Fulfills and adheres to all compliance responsibilities related to the position. 16. Performs other duties as required. *Other Information:* *Requirements: *High School Diploma/GED, 2 years medical office experience, preferably in a supervisory role.Strong interpersonal, telephone and computer skills (Microsoft Office Suite required). Working knowledge of practice management and electronic medical record software systems. Knowledge of medical terminology preferred. Strong written and verbal communications skills. Ability to travel between practices as needed. Salary Range: $19.54 - $37.94 hourly (Pay per years of relative experience) With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Surgical Scheduler is responsible for scheduling surgeries for Physicians and Advanced Practice Clinicians and ensures all registration and insurance authorization processes are followed prior to and following all surgeries. Serves as a liaison between patient and medical staff. Advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital EEO/AA/Disability/Veteran Responsibilities * 1. Pre-Operative Tasks * 1.1 Contacts patients to schedule surgical procedures in a courteous and professional manner * 2. Coordinates surgical procedures with Hospital Operating Rooms or Surgical Centers * 2.1 Verifies receipt of medical and/or cardiac clearance * 3. Post-Operative Follow Up Care * 3.1 Schedules follow-up appointments * 4. Maintain HIPAA requirements * 5. All other duties as assigned * 6. May assist and/or perform chaperone duties for patient medical procedures as needed. Qualifications EDUCATION High school diploma or general education degree (GED) required EXPERIENCE Two (2) to three (3) years' work experience in a hospital /physician office with emphasis on registration, surgical scheduling, medical billing and all aspects of medical insurance and eligibility requirements required. LICENSURE N/A SPECIAL SKILLS Strong Computer Skills required, specific proficiency with Microsoft Office, EPIC or other EMR platform Excellent interpersonal skills Strong working knowledge of medical insurance terminology, current CPT and ICD-10 codes Skilled in intricacies of surgical scheduling, medical billing and insurance procedures Ability to work independently and as a team Practices high reliability, strong time management skills, exceptional organizational and coordination ability and exhibits the YNHHS Standards of Professional Behavior Excellent verbal and written communication skills Detail oriented; ability to multi-task and use problem solving skills YNHHS Requisition ID 162810

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Schedules patients for clinic visits, ultrasounds, testing, and evaluation through referrals from physicians offices and in-house staff. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment. EEO/AA/Disability/Veteran Responsibilities * 1. Schedules appointments and exams for patients as requested by referring physicians, utilizing IDX system. * 1.1 Answers telephone in a courteous manner by identifying self and department 100% of the time. * 2. Performs all functions to ensure accurate, prompt, and effective scheduling for the Department of Maternal-Fetal Medicine. * 2.1 Routinely completes scheduling requests for the Department Qualifications EDUCATION High School graduate courses in medical terminology helpful. EXPERIENCE One (1) to two (2) years experience in the medical field utilizing computers and medical terminology preferred. Previous Business Associate experience preferred. SPECIAL SKILLS Specific skills related to IDX scheduling preferred. Ability to work independently, problem solving, organizing and prioritizing according to need and urgency. The individual must possess excellent telephone etiquette and value customer service. Scheduling of new patients to include confirmation letters phone calls, scheduling return visits and ultrasounds, following through with re-booking of missed appointments and cancellations, coordinating and following through with pre-certification prior to visit. Utilization of the IDX system for all scheduling issues. YNHHS Requisition ID 167531

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Connection Center Scheduler serves as the primary point of entry for patients into the Yale New Haven Health System (YNHHS) aligned clinician enterprise and delivers high-quality customer service by communicating with patients, caregivers, and other key stakeholders over the phone. The Connection Center Scheduler is responsible for requesting information related to coordinating and scheduling clinical provider office visits, and other procedures/treatments within the YNHHS aligned clinician enterprise. The Connection Center Scheduler interacts directly with callers to guarantee smooth access and coordination of clinical provider office visits, procedures, and exams. EEO/AA/Disability/Veteran Responsibilities * 1. Promptly delivers quality and accurate customer service by answering a high volume of incoming calls and obtains all required information from the caller. * 2. Schedules patient appointments, procedures, and/or exams within the YNHHS aligned clinician enterprise and resolves scheduling conflicts, in compliance with scheduling protocols. * 3. Greets callers professionally, provides necessary information/instruction, educates them on appointment/exam preparation, answers inquiries and concerns, and provides guidance related to insurance referrals or authorizations as needed. * 4. Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, and/or exams. * 5. Reschedules or cancels appointments as requested and notifies and/or confirms the change based on patient or provider request. * 6. Utilizes various computer applications and scheduling software, to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities. * 7. May perform other duties as assigned. * 8. Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed. Qualifications EDUCATION High school graduate or GED required. EXPERIENCE Minimum of one (1) year experience in a high-volume patient scheduling customer service environment or comparable administrative experience required. Prior experience working within a physician's office/medical practice, hospital, or health system and familiarity with a call center and appointment scheduling preferred. SPECIAL SKILLS Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to comply with the Health Insurance Portability and Accountability Act (HIPAA) while discreetly handling confidential and sensitive patient information. Ability to work effectively and efficiently within a team. Intermediate knowledge of medical terminology and understanding of different payor types (Medicare, Medicaid, PPO, HMO, etc.). Excellent organizational, multi-tasking, communication, interpersonal, problem-solving, customer service, and listening skills with a strong attention to detail. General knowledge of office procedures and operations and knowledge of working within an Electronic Medical Records (EMR) system. Demonstrates professional, accurate, effective, and tactful written, verbal, and nonverbal communication with patients, providers, colleagues, and other departments/areas within the YNHHS aligned clinician enterprise. Accepts and handles unexpected situations and changes calmly and with confidence; adapts in a positive and productive manner. Ability to accurately prepare and maintain records, files, reports, and correspondence with minimal errors. PHYSICAL DEMAND Work is performed in a remote or office-based environment and requires the ability to operate standard office equipment. YNHHS Requisition ID 170751

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Connection Center Scheduler serves as the primary point of entry for patients into the Yale New Haven Health System (YNHHS) aligned clinician enterprise and delivers high-quality customer service by communicating with patients, caregivers, and other key stakeholders over the phone. The Connection Center Scheduler is responsible for requesting information related to coordinating and scheduling clinical provider office visits, and other procedures/treatments within the YNHHS aligned clinician enterprise. The Connection Center Scheduler interacts directly with callers to guarantee smooth access and coordination of clinical provider office visits, procedures, and exams. EEO/AA/Disability/Veteran Responsibilities * 1. Promptly delivers quality and accurate customer service by answering a high volume of incoming calls and obtains all required information from the caller. * 2. Schedules patient appointments, procedures, and/or exams within the YNHHS aligned clinician enterprise and resolves scheduling conflicts, in compliance with scheduling protocols. * 3. Greets callers professionally, provides necessary information/instruction, educates them on appointment/exam preparation, answers inquiries and concerns, and provides guidance related to insurance referrals or authorizations as needed. * 4. Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, and/or exams. * 5. Reschedules or cancels appointments as requested and notifies and/or confirms the change based on patient or provider request. * 6. Utilizes various computer applications and scheduling software, to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities. * 7. May perform other duties as assigned. * 8. Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed. Qualifications EDUCATION High school graduate or GED required. EXPERIENCE Minimum of one (1) year experience in a high-volume patient scheduling customer service environment or comparable administrative experience required. Prior experience working within a physician's office/medical practice, hospital, or health system and familiarity with a call center and appointment scheduling preferred. SPECIAL SKILLS Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability to comply with the Health Insurance Portability and Accountability Act (HIPAA) while discreetly handling confidential and sensitive patient information. Ability to work effectively and efficiently within a team. Intermediate knowledge of medical terminology and understanding of different payor types (Medicare, Medicaid, PPO, HMO, etc.). Excellent organizational, multi-tasking, communication, interpersonal, problem-solving, customer service, and listening skills with a strong attention to detail. General knowledge of office procedures and operations and knowledge of working within an Electronic Medical Records (EMR) system. Demonstrates professional, accurate, effective, and tactful written, verbal, and nonverbal communication with patients, providers, colleagues, and other departments/areas within the YNHHS aligned clinician enterprise. Accepts and handles unexpected situations and changes calmly and with confidence; adapts in a positive and productive manner. Ability to accurately prepare and maintain records, files, reports, and correspondence with minimal errors. PHYSICAL DEMAND Work is performed in a remote or office-based environment and requires the ability to operate standard office equipment. YNHHS Requisition ID 170683

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Data Coordinator is responsible for supporting Ongoing Professional Practice Evaluation (OPPE) for all Medical Staff including preparing, running and formatting all reports and data related to OPPE as well as an ad hoc reports as requested by the Medical Staff Quality and Data Program Manager. Disseminates OPPE reports at the direction of the Program Manager and tracks their return and compliance with required regulatory timeframes. Updates and maintains tables and other information in Morrisey to ensure consistency and integrity of data particularly related to demographic and contact information. EEO/AA/Disability/Veteran Responsibilities * 1. Ongoing and Focused Professional Practice Evaluation * 1.1 Extracts Departmental/Section based data on physicians from the Vizient database and prepares all reports for Medical Staff OPPE. Coordinates dissemination and timely return of collaborating/supervising physician OPPE evaluations for advanced practice practitioners. Completes all in a timely manner to ensure compliance with regulatory deadlines. * 2. Medical Staff Quality Data Reporting * 2.1 Develops and maintains working knowledge of aspects of the Vizient Physician Data base to support all OPPE, FPPE and medical staff quality reporting. Participates in any Vizient training and education sessions related to changes or updates to the information available to remain up dated as to the information available in this resource and an understanding of its meaning. * 3. Responsible for conducting and documenting monthly monitoring and documentation consistent with regulatory and department requirements. * 3.1 Conducts and documents monthly query of U.S. Office of Inspector General, EPLS and DSS for Medicare, Medicaid and other government sanctions. Produce monthly print out and compare against previous month to identify discrepancies. * 4. Responsible for Morrisey Medical Staff Database Reporting * 4.1 Develops and maintains an understanding of data fields in Morrisey. Generates basic reports as requested. * 5. Other Duties * 5.1 Performs other general administrative duties related to Departmental data management as requested by the Program Manager. Qualifications EDUCATION High school graduate, associates degree preferred. EXPERIENCE A minimum of 2 years in an acute care hospital setting either in the quality improvement or medical staff services departments or equivalent experience in an other healthcare setting involving physician performance data; sufficient experience to demonstrate evidence of knowledge of physician specialties and medical staff organization. LICENSURE None required. SPECIAL SKILLS Proven ability to work with high levels of accuracy and attention to detail; documented experience in using Microsoft Excel to manipuate data and create reports. Clear and appropriate verbal and written communication skills. Demonstrated ability to critically review and analyze data to identify trends, issues, discrepancies, etc. Strong interpersonal and customer service skills. Must be able to recognize the importance of, and maintain confidentiality in, all aspects of work. High level of professionalism in interactions with all staff including physicians and clinical leaders. HIgh level of responsiveness and recognition of sense of urgency of requests. PHYSICAL DEMAND Must be able to sit at a computer for long periods of time and also physically capable of walking around campus as necessary to assist in the disemmination and pick up of confidential physician reports. YNHHS Requisition ID 163074

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist - OP is responsible for all the Patient Financial Access Facilitator functions and responsibilities as well as provides support with complex scheduling in more than one outpatient service area . Utilizing effective communication and effective use of technology, performs a variety of functions including accurate patient identification while adhering to Red Flag procedures to ensure patient safety. Obtains and updates the patient's demographic and financial information utilizing multiple computer systems to assure timely processing of the patient's visit. Functions as the liaison between the physician and the patient in managing appointment and procedure scheduling for both internal and external patient appointments. This individual works closely with patients , physicians and nurse professionals within the clinic setting and is responsible for accurately managing and making decisions related to sequencing of complex procedures, physician appointments, infusion/chemotherapy and other multifaceted services. Communicates directly with the patient and/or the physician office to ensure instructions, preparations or laboratory test requirements prior to the procedure /appointment have been met. Coordinates multiple patient appointments and manages patient and insurance demographics to ensure appropriate reimbursement for services provided. This individual will be responsible for making decisions around exams ordered as they relate to meeting Medical Necessity and follow up with patient and/or physician when a Waiver or ABN is required. Individual is cognizant of imaging and other satellite sites across the System and appropriately aligns appointments with patient locations. A major focus in completing these responsibilities will rely on the individual 's attention to detail, specificity and accuracy as it relates to the procedure, the appointment or the chemotherapy, the supporting documentation and an extraordinary level of patient sensitivity and compassion. Position requires the individual to maintain a high awareness of Service Excellence representing "I am YNHH" at all times and in all locations. Performs certain statistical and QA functions. Helps develop new procedures and participates in the planning , implementation, and training of system improvements to enhance the operating functions of the department. EEO/AA/Disability/Veteran Responsibilities * 1. Patient Throughput: Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting. * 1.1 Accurately schedules patient follow-up physician appointments in the appropriate scheduling system using guidelines and requirements identified within the system. * 2. Insurance: Demonstrates a solid understanding of the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account. * 2.1 Exhibits a comprehensive understanding of the online eligibility and insurance website systems including understanding patient's eligibility, determining benefits and co-pay amount due. Documents appropriate computer system according to departmental policies. * 3. Complex Appointment Scheduling: Coordinates and supports tasks related to patient appointment scheduling. * 3.1 Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time sensitive appointment types. * 4. Resource Management/Quality Assurance (QA): In collaboration with Supervisor/Manager, provides support in the other outpatient service department and routinely provides coverage as necessary to maintain skill sets. * 4.1 Independently optimizes time related to patient appointment scheduling. * 5. Customer Service: Provides service excellence as outlined in the Health System Standards of Professional Behavior. * 5.1 Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior. * 6. Template Management - Addendum: Works with the clinical staff to maintain Epic Templates for various locations. * 6.1 Meets with clinical team to plan and create scheduling templates for various disciplines in the Epic System. * 7. Performs other duties as assigned by Management. * 7.1 As needed, reviews and updates all training materials and provides training to other staff members. Qualifications EDUCATION High school diploma or GED required. Associate degree preferred. EXPERIENCE Two (2) to three (3) years' work experience in a customer service environment preferably in hospital /physician office with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements preferred. LICENSURE NA SPECIAL SKILLS Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families. Must be able to multitask and reprioritize in response to fluctuations in volume . Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs. Excellent investigative, critical thinking and problem solving skills. Intermediate computer skills and the ability to adapt to various programs/systems. Demonstrated proficiency in understanding registration work queues that affect workflow. Must be able to provide training or in -service to other staff and areas within the department and Hospital. Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines. YNHHS Requisition ID 165061

Job DescriptionJoin Yale New Haven Health Urgent Care as a Medical Receptionist and Make a Difference Every Day! Are you committed to delivering exceptional patient care and ready to thrive in a fast-paced, supportive healthcare environment? Yale New Haven Health Urgent Care is seeking dedicated Medical Assistants to join our dynamic team across Connecticut and New York! Why You'll Love Working With Us: Empowered Environment: Be part of a team that values your skills and supports your growth. Career Development: Gain hands-on experience and access to continuous learning opportunities. Collaborative Culture: Work alongside top-tier providers and healthcare professionals in a positive, team-oriented setting. Your Role as a Medical Receptionist: Telephone and Front Desk Reception: Answer phones, receive patients and visitors, sign in and out patients, verify insurance and workers comp information, collect co-pays, deductibles, co-insurances, manage patient charts, and general filing and clerical duties. Patient Sign-in and Verifying Payment Information: Take demographic, insurance information and input patient appointments into the computer, register patient into EMR system, verify insurance, if workers comp case gets authorization to treat and claim number, create and manage patient charts following office protocol, ensure that all patients have a known mechanism to pay their bills. Administrative Support: Collect fees, issue receipts, and counsel patients concerning their accounts, when necessary, respond to requests for copies of patient records according to office policy, fax documents as needed, ensure there are adequate registration/HIPAA forms prepared and available. Charts Management: Create and manage patient charts according to office policy, retrieve and file medical records, letters, reports, and miscellaneous items as requested as per office policy. Miscellaneous Duties: Responsible for maintaining a clean, organized and welcoming waiting room during business hours. What We're Looking For: High School graduate or GED equivalent is preferred but not required. 2 years' experience preferred but not required. Excellent communication and organizational skills. Knowledge of medical terminology insurance and worker's comp billing information. Skill in obtaining and maintaining accurate records in all aspects of medical office. Ability to initiate and complete tasks related to job duties without direct request of supervisor. Ability to work well with others and be willing to help when needed. Maintains strictest confidentiality of patient information. Ability to multi-task with patients and other responsibilities in an environment of continued improvement. Familiarity with EHR and EMR records systems. What We Offer: Comprehensive Benefits: Competitive compensation and benefits to support your well-being. Flexible Scheduling: Shifts that support work-life balance, including evenings and weekends. Inclusive Culture: A welcoming environment where every team member is valued and respected, and where all voices are heard. Feedback is encouraged and embraced as a vital part of our continuous improvement. Ready to Take the Next Step? Are you a compassionate, motivated individual eager to grow your career in urgent care? We'd love to meet you. Join a welcoming, high-performing team delivering exceptional care in collaboration with Yale Health. Backed by their clinical excellence, we're reimagining urgent care and making a real difference in our communities-apply today and help shape what's next. Compensation Range $20-26+ hourly (based on experience) Yale New Haven Health Urgent Care is an equal-opportunity employer. We recognize and celebrate our inclusive work environment and encourage candidates of all backgrounds and perspectives to apply. At Yale New Haven Health Urgent Care, we're committed to maintaining an inclusive and transparent environment where every voice is heard and acknowledged. The Yale New Haven Health Urgent Care team embraces our differences and knows that our diverse culture is a strength that drives our success.

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the supervision of the Manager, the Credentialing Specialist is responsible for the execution of all activities related to the appointment or re-appointment of Members and Affiliated Members of the Medical Staff. This includes thorough evaluation of the application upon receipt against the Medical Staff Bylaws to determine eligibility and troubleshooting all steps throughout the processing of each application to ensure completeness and compliance with Medical Staff Bylaws, Department Policies and Procedures, Joint Commission (JC), State of Connecticut Department of Public Health (DPH), Centers for Medicare and Medicaid Services (CMS) and National Committee on Quality Assurance (NCQA) regulations. The Credentialing Specialist is also responsible for the completeness and accuracy of all data entry including demographic and clinical privilege information which is used both in the Department of Physician Services and hospital-wide. EEO/AA/Disability/Veteran Responsibilities * 1. New Medical Staff Applications * 1.1 Receives and reviews all new applications and communicates with applicant regarding outstanding required documentation within five (5) working days of receipt. * 2. Medical Staff Re-Appointments * 2.1 Responsible for ensuring that re-appointment applications are appropriately prepared and distributed to eligible Medical Staff six (6) months prior to re-appointment due date. * 3. Expirables Management / OPPE Support * 3.1 Responsible for conducting monthly verification of outdating CT State Licenses, DEA certificates and other certifications, maintaining appropriate documentation in Medical Staff database ensuring that all licenses/certifications are current. Notifies individuals in a timely manner of outdating documents. Notifies Manager in a timely manner about individuals who have not renewed in accordance with requirements. Ensures appropriate electronic documentation. Qualifications EDUCATION Bachelor of Arts or Bachelor of Science Degree with a concentration in liberal arts or science strongly preferred. Experience in a hospital, medical group practice, or other similar health care environment and familiarity with physician specialties required. Previous experience in credentialing preferred. EXPERIENCE Two to three years experience in the healthcare industry supporting an understanding of physicians and physician specialties required., CPMSM or CPCS desirable but not required. SPECIAL SKILLS Ability to work with a high level of accuracy involving extreme levels of detail. Must have a high level of customer service skills and professionalism. Must be able to perform responsibilities with minimal direct supervision. Must have exemplary organizational, communication and customer service skills. Must have strong writing skills and be able to compose written/electronic appropriate communication independently. Must have a general understanding of medical terminology. Must be able to work under pressure and towards strict deadlines while concurrently keeping track of multiple processes in multiple stages of completion. Strong computer skills particularly in Microsoft word. Experience with credentialing software system desirable. Must be able to use appropriate discretion and maintain strict confidentiality with respect to all physician information as applicable. PHYSICAL DEMAND Works in a office setting. Must be able to sit at a desk for extended periods of time and work at a computer. Must be able to walk as position routinely requires the delivery and pick up of documents throughout the Medical Center. Must be able to file. YNHHS Requisition ID 152699

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist - Clinical Scheduling functions as the liaison between the referring physician and the patient in managing appointment, procedure and surgery scheduling across multiple departments. This individual works in collaboration with patients, physicians, nurse professionals and YM/NEMG in order to accurately manage and make decisions related to the sequencing of complex physician and surgery scheduling. Schedules patients for surgery and coordinates operating rooms, schedules of surgeons, equipment and assistants needed for the procedure. Is familiar with standard concepts, practices, and procedures within a particular field in order to comply with scheduling requirements and distribute pre and post -operative information to patients. Communicates directly with the patient and /or the referring physician office to ensure instructions, preparations or laboratory test requirements prior to the procedure/appointment have been met. Coordinates multiple patient appointments and manages patient and insurance demographics to ensure appropriate reimbursement for services provided. A major focus in completing these responsibilities will rely on the individual 's attention to detail, specificity and accuracy as it relates to the surgery, the supporting documentation and an extraordinary level of patient sensitivity and compassion. Position requires the individual to maintain a high awareness of Service Excellence representing 'I am YNHH' and exhibiting the Standards of Professional Behavior at all times and in all locations. Performs certain statistical and QA functions to aid in the developing of new procedures and participates in the planning and implementation of these to enhance the operating functions of the department. Works independently under limited supervision, requiring a certain degree of creativity and latitude in order to successfully navigate complex scheduling and ensure a positive patient experience. EEO/AA/Disability/Veteran Responsibilities * 1. Patient Throughput: Ensures all required information is obtained from referring physicians and providers in clinical areas and provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting. * 1.1 Accurately sequences complex procedures across multiple departments/locations. * 2. Surgery Scheduling: Coordinates and supports tasks related to patient surgical scheduling. * 2.1 Gathers booking sheets and consents from the clinic, completing them when necessary. Provides CPT codes and documents surgical procedures prior to scheduling. * 3. Utilizes a variety of software applications, reports and statistical data: Utilizes all applicable computer systems such as but not limited to Epic, OR at a Glance, One Line Eligibility to accomplish tasks and in the appropriate scheduling of the patient. Manages changes in process in order to service our patients and clinicians and always maintains high productivity standards. * 3.1 Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time sensitive appointment types. * 4. Resource Management/Quality Assurance (QA): In collaboration with Supervisor/Manager, provides support in other outpatient service departments and routinely provides coverage as necessary to maintain skill sets. * 4.1 Independently optimizes time related to patient appointment scheduling. * 5. Customer Service: Provides service excellence as outlined in the Health System Standards of Professional Behavior. * 5.1 Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior. * 6. Performs other duties as assigned by Management. * 6.1 As needed, reviews and updates all training materials and provides training to other staff members. Qualifications EDUCATION High school diploma or GED required. Associate degree preferred EXPERIENCE Two (2) to three (3) years' work experience in a customer service environment preferably in hospital /physician office with high call volumes and low abandonment rates. Experience in maintaining and scheduling physician and testing services while making decisions to ensure patient satisfaction is achieved. SPECIAL SKILLS Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families. Must be able to multitask and reprioritize in response to fluctuations in volume. Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs. Basic understanding of medical terminology. Excellent investigative, critical thinking and problem solving skills. Intermediate computer skills and the ability to adapt to various programs /systems. Demonstrated proficiency in understanding registration work queues that affect workflow. Must be able to provide training or in-service to other staff and areas within the department and Hospital. Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines. YNHHS Requisition ID 163121

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist - OP is responsible for all the Patient Financial Access Facilitator functions and responsibilities as well as provides support with complex scheduling in more than one outpatient service area . Utilizing effective communication and effective use of technology, performs a variety of functions including accurate patient identification while adhering to Red Flag procedures to ensure patient safety. Obtains and updates the patient's demographic and financial information utilizing multiple computer systems to assure timely processing of the patient's visit. Functions as the liaison between the physician and the patient in managing appointment and procedure scheduling for both internal and external patient appointments. This individual works closely with patients , physicians and nurse professionals within the clinic setting and is responsible for accurately managing and making decisions related to sequencing of complex procedures, physician appointments, infusion/chemotherapy and other multifaceted services. Communicates directly with the patient and/or the physician office to ensure instructions, preparations or laboratory test requirements prior to the procedure /appointment have been met. Coordinates multiple patient appointments and manages patient and insurance demographics to ensure appropriate reimbursement for services provided. This individual will be responsible for making decisions around exams ordered as they relate to meeting Medical Necessity and follow up with patient and/or physician when a Waiver or ABN is required. Individual is cognizant of imaging and other satellite sites across the System and appropriately aligns appointments with patient locations. A major focus in completing these responsibilities will rely on the individual 's attention to detail, specificity and accuracy as it relates to the procedure, the appointment or the chemotherapy, the supporting documentation and an extraordinary level of patient sensitivity and compassion. Position requires the individual to maintain a high awareness of Service Excellence representing "I am YNHH" at all times and in all locations. Performs certain statistical and QA functions. Helps develop new procedures and participates in the planning , implementation, and training of system improvements to enhance the operating functions of the department. EEO/AA/Disability/Veteran Responsibilities * 1. Patient Throughput: Ensures all required information obtained from referring physicians and providers in clinical areas are provided to the third party payers to ensure reimbursement for services delivered within the outpatient setting. * 1.1 Accurately schedules patient follow-up physician appointments in the appropriate scheduling system using guidelines and requirements identified within the system. * 2. Insurance: Demonstrates a solid understanding of the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account. * 2.1 Exhibits a comprehensive understanding of the online eligibility and insurance website systems including understanding patient's eligibility, determining benefits and co-pay amount due. Documents appropriate computer system according to departmental policies. * 3. Complex Appointment Scheduling: Coordinates and supports tasks related to patient appointment scheduling. * 3.1 Maintains a strong working knowledge of the Epic system with the ability to schedule complex and time sensitive appointment types. * 4. Resource Management/Quality Assurance (QA): In collaboration with Supervisor/Manager, provides support in the other outpatient service department and routinely provides coverage as necessary to maintain skill sets. * 4.1 Independently optimizes time related to patient appointment scheduling. * 5. Customer Service: Provides service excellence as outlined in the Health System Standards of Professional Behavior. * 5.1 Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients and visitors to the department following the YNHHS Standards of Professional Behavior. * 6. Template Management - Addendum: Works with the clinical staff to maintain Epic Templates for various locations. * 6.1 Meets with clinical team to plan and create scheduling templates for various disciplines in the Epic System. * 7. Performs other duties as assigned by Management. * 7.1 As needed, reviews and updates all training materials and provides training to other staff members. Qualifications EDUCATION High school diploma or GED required. Associate degree preferred. EXPERIENCE Two (2) to three (3) years' work experience in a customer service environment preferably in hospital /physician office with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements preferred. LICENSURE NA SPECIAL SKILLS Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate for patients and their families. Must be able to multitask and reprioritize in response to fluctuations in volume . Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs. Excellent investigative, critical thinking and problem solving skills. Intermediate computer skills and the ability to adapt to various programs/systems. Demonstrated proficiency in understanding registration work queues that affect workflow. Must be able to provide training or in -service to other staff and areas within the department and Hospital. Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines. YNHHS Requisition ID 158990

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a variety of patient care, clerical, and computer functions that support the patient care provider, physician and other staff demonstrating professional and timely service . This includes but is not limited to escorting the patient throughout the hospital and clinics utilizing a computerized patient transport system. Use of a computerized transport system enhances the timely delivery of the patient to and from their destination within established service standards. Responsible for maintaining all unit par levels of equipment and related type of supplies EEO/AA/Disability/Veteran Responsibilities * 1. Escorts/transports patients safely, professionally, courteously and in a timely manner throughout the hospital while meeting or exceeding established service and employee productivity standards. Follows standard operating protocols and procedures regarding unit and technologist notification, patient identification and proper equipment usage. Receives direction/assignment in a positive and professional manner. * 2. Provides transfer assistance to nursing and patient care staff. Follows established SOP's with pre calling the floor to alert unit staff of upcoming transport, speaks directly to the nurse as necessary to ask for any additional critical information, When arriving to the floor, obtains, reads and fills the ticket to ride, obtains the patient's medical record, introduces themselves to the patient, checks the patient's ID with 2 patient identifiers. Utilizes the correct standard precautions as they apply to the patient condition. As observed, practices proper hand hygiene techniques. Uses proper body mechanics, lift devices, patient positioning techniques and equipment correctly while moving or transporting patients. * 3. Properly uses and maintains equipment including routinely and consistently checking equipment for cleanliness and safety. Lowers stretchers and beds to lowest levels to ensure patient safety. Inspects and cleans equipment prior to each patient transport. Identifies and reports defective equipment to Lead to ensure patient safety and comfort. As assigned or independently, conducts equipment rounds collecting abandoned equipment to avoid clutter throughout the hospital. Maintains a clean and safe workplace environment * 4. Understands and uses Patient tracking system to identify and mark all milestones events during the transport of each patient or material movement within the system. As necessary, appropriately and with discretion identifies any delays or conflicts within the patient tracking system. Works with care provider and Lead to avoid and resolve delays as quickly as possible bringing the patient to their destination in a timely manner ensuring patient satisfaction and optimum patient throughput. * 5. Exhibits a professional, courteous and positive demeanor at all times to the patient, the staff, visitors and fellow hospital employees while honoring the privacy of others. Uses established scripts to greet, handoff and close with the patient to ensure a friendly, safe, caring experience. Adheres to both Hospital and department policies of conduct including but not limited to proper dress code, phone etiquette, attendance/punctuality, adhering to the posted lunch/break schedule. Keeps in contact with the lead for job assignment and is in the work area and available for work assignments during idle time. Displays ID badge at all times. Attends staff meetings and a minimum of two in-services/seminars throughout the year to enhance personal and professional growth. Qualifications EDUCATION A minimum of a high school graduate or GED. EXPERIENCE A minimum of 1 year general experience in Customer Service (preferably Healthcare). Computer experience helpful. Patient care experience preferred. SPECIAL SKILLS Data entry, enhanced telephone service skills. Ability to work effectively and respectfully with patients, physicians, co-workers, and departmental personnel. Should exhibit strong verbal communication skills. Individual must have pleasant, professional demeanor with ability to work effectively in a high demand/high volume service department in a positive and courteous posture. PHYSICAL DEMAND Ability to lift 40 lbs and utilize proper body mechanics in moving and lifting patients and files. Position requires extensive pushing, pulling, lifiting and walking. YNHHS Requisition ID 168669

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned. EEO/AA/Disability/Veteran Responsibilities * 1. Maintain appointment schedule template (alterations, deletions, additions). * 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers. * 2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient. * 2.1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures * 3. Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary. * 3.1 Maintain proper telephone etiquette when speaking with patients/companies and healthcare team. * 4. When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures. * 4.1 Track referrals coming into the practice. * 5. Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures. * 6. Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail. * 6.1 Forwards phones to answering service and notifies answering service about the physicians on-call status. * 7. Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures. * 8. Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities. * 8.1 Attend and actively participate in staff meetings * 9. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. * 9.1 Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs. * 10. Performs all other related/additional tasks as requested by physicians and/or management. * 10.1 Provide cross coverage as needed * 11. May assist and/or perform chaperone duties for patient medical procedures as needed. * 12. May assist and/or perform chaperone duties for patient medical procedures as needed. Qualifications EDUCATION High School degree or equivalent required. EXPERIENCE 1 year of administrative healthcare experience or 2 years of administrative office experience required. SPECIAL SKILLS Excellent, organizational, communication, customer service and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft office applications required. Core philosophy or values consistent with a patient-centered approach to care. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image. YNHHS Requisition ID 158433

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Performs a variety of patient care, clerical, and computer functions that support the patient care provider, physician and other staff demonstrating professional and timely service . This includes but is not limited to escorting the patient throughout the hospital and clinics utilizing a computerized patient transport system. Use of a computerized transport system enhances the timely delivery of the patient to and from their destination within established service standards. Responsible for maintaining all unit par levels of equipment and related type of supplies EEO/AA/Disability/Veteran Responsibilities * 1. Escorts/transports patients safely, professionally, courteously and in a timely manner throughout the hospital while meeting or exceeding established service and employee productivity standards. Follows standard operating protocols and procedures regarding unit and technologist notification, patient identification and proper equipment usage. Receives direction/assignment in a positive and professional manner. * 2. Provides transfer assistance to nursing and patient care staff. Follows established SOP's with pre calling the floor to alert unit staff of upcoming transport, speaks directly to the nurse as necessary to ask for any additional critical information, When arriving to the floor, obtains, reads and fills the ticket to ride, obtains the patient's medical record, introduces themselves to the patient, checks the patient's ID with 2 patient identifiers. Utilizes the correct standard precautions as they apply to the patient condition. As observed, practices proper hand hygiene techniques. Uses proper body mechanics, lift devices, patient positioning techniques and equipment correctly while moving or transporting patients. * 3. Properly uses and maintains equipment including routinely and consistently checking equipment for cleanliness and safety. Lowers stretchers and beds to lowest levels to ensure patient safety. Inspects and cleans equipment prior to each patient transport. Identifies and reports defective equipment to Lead to ensure patient safety and comfort. As assigned or independently, conducts equipment rounds collecting abandoned equipment to avoid clutter throughout the hospital. Maintains a clean and safe workplace environment * 4. Understands and uses Patient tracking system to identify and mark all milestones events during the transport of each patient or material movement within the system. As necessary, appropriately and with discretion identifies any delays or conflicts within the patient tracking system. Works with care provider and Lead to avoid and resolve delays as quickly as possible bringing the patient to their destination in a timely manner ensuring patient satisfaction and optimum patient throughput. * 5. Exhibits a professional, courteous and positive demeanor at all times to the patient, the staff, visitors and fellow hospital employees while honoring the privacy of others. Uses established scripts to greet, handoff and close with the patient to ensure a friendly, safe, caring experience. Adheres to both Hospital and department policies of conduct including but not limited to proper dress code, phone etiquette, attendance/punctuality, adhering to the posted lunch/break schedule. Keeps in contact with the lead for job assignment and is in the work area and available for work assignments during idle time. Displays ID badge at all times. Attends staff meetings and a minimum of two in-services/seminars throughout the year to enhance personal and professional growth. Qualifications EDUCATION A minimum of a high school graduate or GED. EXPERIENCE A minimum of 1 year general experience in Customer Service (preferably Healthcare). Computer experience helpful. Patient care experience preferred. SPECIAL SKILLS Data entry, enhanced telephone service skills. Ability to work effectively and respectfully with patients, physicians, co-workers, and departmental personnel. Should exhibit strong verbal communication skills. Individual must have pleasant, professional demeanor with ability to work effectively in a high demand/high volume service department in a positive and courteous posture. PHYSICAL DEMAND Ability to lift 40 lbs and utilize proper body mechanics in moving and lifting patients and files. Position requires extensive pushing, pulling, lifiting and walking. YNHHS Requisition ID 168504

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The patient grievance coordinator ensures that the organization is in compliance with regulatory body requirements for the management of patient complaints and grievances. Works closely with patient relations leadership to ensure that patient representatives maintain compliance with the Center for Medicare and Medicaid Services (CMS) standards in documentation and grievance follow-up. Serves as the lead person for the investigation, reporting, and resolution of patient grievances. Is responsible for ensuring that the hospital is in compliance with CMS Conditions of Participation related to patient grievance management. Serves as liaison between patients, families, visitors, hospital staff, and medical staff. Enhances patient and family awareness of the institution's responsiveness to concerns. Displays the hospital's overall commitment to exceptional delivery of patient care by imparting a caring attitude and prompt responsiveness, which is critical to the continued success of the organization. Serves as an institutional leader in patient relations. Is responsible for regular reports to the patient grievance committee and for the preparation and distribution of the patient grievance committee agenda and meeting records. EEO/AA/Disability/Veteran Responsibilities * 1. Manages the patient grievance process, ensuring that CMS guidelines and health system/physician enterprise polices are adhered to and that patients are responded to within CMS designated time frames, with adequate detail to address concerns. * 2. Ensures that patient representatives adhere to patient grievance process and timelines. * 2.1. Manages the daily flow of all patient grievances. * 2.2. Makes personal contact with patients who have filed grievances. 2.3. Investigates all patient grievances by researching concerns with medical staff, nursing staff, and other pertinent staff, including the review of medical records and other records as needed. 2.4. Serves as role model for collaborative, cooperative interactions with all persons, both within and outside the department * 3. Facilitates and coordinates the patient grievance committee meetings by scheduling, facilitating, and providing meeting records for distribution among committee members. * 4. Responsible for written responses to patient grievances, according to CMS guidelines for content and timeliness. Reviews responses drafted by patient representatives and ensures that responses are well-written and reflect investigation of each issue presented by grievant. * 5. Provides monthly reports to patient grievance committee, including trending and analysis of patient concerns through grievances. Prepares annual summary of patient grievance activity for reporting to administration. * 6. Facilitates patient and family meetings with hospital personnel to resolve patient grievances. Prepares hospital personnel for meetings and provides written resolution to patients/families. * 7. Makes referrals as appropriate to patient experience and engagement managers for possible patient and family advisors. * 8. Other duties as assigned. Qualifications EDUCATION Bachelor's Degree in Human Services, Public Relations, Communication, or related field required. Master's Degree highly preferred. EXPERIENCE Five (5) to seven (7) years? experience in a healthcare setting which includes extensive experience in patient relations/patient satisfaction. Demonstrated experience in complaint resolution, coordination and interaction with senior staff and the medical community. SPECIAL SKILLS Excellent interpersonal, verbal, and written communication skills. Demonstrated emotional maturity in interaction with others. Ability to work independently. Proven history of ability to handle sensitive and highly confidential issues. Must have proven history of exemplary customer service skills, including de-escalation techniques. Must demonstrate understanding and be able to communicate clearly regarding billing issues as related to quality of care. PHYSICAL DEMAND While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. They are frequently required to reach with hands and arms. They are also required to stand and walk. They must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate. Must be able to adhere to the requirements of the role. Incumbents, as well as external and internal applicants who become disabled, must be able to perform the essential job functions with or without the assistance of reasonable accommodation as determined on a case-by-case basis YNHHS Requisition ID 164515

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion. Title: Medical Practice Coordinator - NHMP Danbury Gyn/Oncology - Danbury, CT. Full time/40 hours, 8-hour shifts 8:00am - 4:30pm, Monday - Friday. Summary: Responsible for providing leadership and oversight to their assigned medical practice in conjunction with practice leadership. Works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and enhance the patient experience. Supports the staff's ability to provide safe, efficient, and patient-centered care. Responsible for assisting in managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance. Responsibilities: 1. Coordinates the day-to-day operations of the medical practice including oversight of clerical support staff and serves as a resource person to all staff. 2. Participates in the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business. 3. Assists practice leadership in managing provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards. 4. Participates in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action. 5. Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner. 6. Assists with training and educating staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations. 7. Assists with ensuring that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing. 8. Participates in monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members. 9. Works collaboratively with practice leadership to develop action plans for meeting or exceeding KPIs. 10. Collaborates with practice leadership to manage expenses support for the operating budget. 11. Assist practice leadership to manage and maintain medical practice physical plant, equipment, and inventory control. 12. Assists with oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department. 13. Provides assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable. 14. Maintains and Model the Organizations values. 15. Fulfills and adheres to all compliance responsibilities related to the position. 16. Performs other duties as required. Other Information: Requirements: High School Diploma/GED, 2 years medical office experience, preferably in a supervisory role. Strong interpersonal, telephone and computer skills (Microsoft Office Suite required). Working knowledge of practice management and electronic medical record software systems. Knowledge of medical terminology preferred. Strong written and verbal communications skills. Ability to travel between practices as needed. Salary Range: $19.54 - $37.94 hourly (Pay per years of relative experience) With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! Share: Share with Email Share on Twittershare to twitter Share on Facebookshare to facebook Share on LinkedInshare to linkedin

at Nuvance Health Implements and maintains WCHN credentialing department processes and standards to assure compliance with all third party payers including Commercial, Medicare and Medicaid programs. Credentials and re-credentials all WCHN physicians and allied professionals. Responsible for providing credentialing reporting and ongoing support to WCHN administration and providers. Responsibilities: 1. Responsible for the credentialing, re-credentialing process and notification of changes including privileges, specialty, contact information, demographic information, and/or provider identification numbers. Ensures that credentialing records are maintained in an accurate and 100% complete status at all times. Work with third party payers to insure that provider rosters and locations are current. Responsible for reporting payer credentialing status to WCHN management. Makes suggestions for enhancements/changes to comply with any changes in federal or other accreditation agency requirements as appropriate. 2. Ensures that organization is in compliance with all credentialing regulatory requirements and national standards established by various third party payers including CT Department of Health Services and regulatory requirements for the Centers for Medicare & Medicaid services and state requirements. This includes completing Commercial payer, Medicare and Medicaid applications for all WCHN providers as well as those community providers that serve in WCHN clinics. 3. Development of standardized reporting, data collection and verification. Updates all credentialing dashboards and reporting, including WCMG provider roster and demographic info, payer credentialing/contracting guidelines, maintains and distributes all credentialing status updates, maintains Pecos/Nppes NPI reporting, as well as any other reporting requests from WCHN leadership. Maintains Med Kinetics provider enrollment database with all required information. 4. Responsible for maintaining delegated status for all commercial payers i.e. Aetna, United/Oxford, Anthem, Cigna, etc. and delegated credentialing agreements signed by WCHN to assure timely participation in their respective provider networks. 5. Participates in WCHN payer meetings to resolve outstanding issues or disputes related to credentialing. Responsible for reviewing claim issues involving payer and WCHN credentialing holds and/or payer issues. 6. Group and individual CT & NY Medicare enrollments and revalidations and Medicaid enrollment/re-enrollment. CT license updates for New York Medicaid for the Pathology and Hospitalist providers. 7. Serves as resource to the WCHN departments and physician offices in regard to standards and requirements of credentialing. Enhances professional growth and development through participation in educational programs, current literature, in-house meetings and workshops. 8. Athena responsibilities include maintenance of credentialing enrollment table, client enrollment dashboard, credentialing reporting, and correspondence dashboard. 9. Responsible for CAQH attestations and Meaningful Use registrations. 10. Fulfills all compliance responsibilities related to the position. 11. Performs other duties as assigned. Education: ASSOCIATE'S LVL DGRE Other Information: Required: Associate Degree and minimum of three years of job-related experience. High School Diploma and 7+ years experience in lieu of Associates Degree. Desired but not required: NAMSS Certified Provider Credentialing Specialist (CPCS) Certification Minimum Experience: three years Desired: In-depth understanding of physician credentialing process. Understanding of Joint Commission and NCQA requirements related to credentialing. Excellent organizational and record keeping skills. Company: Nuvance Health Org Unit: 1784 Department: Payer Relations Exempt: No Salary Range: $20.86 - $38.73 Hourly

at Western CT Health Network Inc Responsible for ensuring the timely and efficient credentialing, including initial appointment, reappointment and privileging of all new and standing medical staff members in order to be in compliance with regulatory bodies (Joint Commission, NCQA, URAC, CMS, federal and state), as well as the Medical Staff Bylaws, Rules and Regulations, policies and procedures and delegated contracts. Responsibilities: 1. Prepares, disseminates, collects, reviews and processes applications for appointment and reappointment, and accompanying documents, ensuring applicant eligibility. 2. Conducts thorough background investigation, research and primary source verification of all components of the application file, including retrieval of National Practitioner Database Reports in accordance with the Health Care Quality Act. 3. Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow-up and closure. 4. Prepares and completes credential files for review by the appropriate department chair and presentation at relevant Medical Staff Committees, ensuring file completion within time periods specified. 5. Reviews and processes request for change in privileges, ensuring compliance with the Medical Staff Bylaws, Credentials Policy, and criteria outlined in clinical privilege descriptions. 6. Reviews and processes requests for change in staff status, ensuring compliance with the Medical Staff Bylaws and Credentials Policy 7. Responds to inquiries from other healthcare organizations, interfaces with internal and external customers on day-to-day credentialing and privileging issue as they arise. 8. Assists with credentialing audits by internal and external surveyors. 9. Utilizes the credentialing database, optimizing efficiency, and performs data entry, query, report and document generation. 10. Adheres to the credentialing and privileging process for assigned medical staff members, ensuring compliance with regulatory bodies (Joint Commission, NCQA, URAC, CMS, federal and state), as well as the Medical Staff Bylaws, Rules and Regulations, policies and procedures and delegated contracts. 11. Creates, updates, and disseminates to relevant individuals within the organization, detailed reports on credentialing activities. 12. Collects appointment and reappointment application fees, annual medical staff dues and reappointment fines. 13. Performs miscellaneous job-related duties as assigned. 14. Fulfills all compliance responsibilities related to the position. 15. Performs other duties as assigned. Education: HS GRAD/EQUIVALENT Other Information: Required: Proficiency in the use of credentialing databases and MS Word, Excel and Outlook. Ability to: communicate effectively, both orally and in writing; work effectively in a team environment; plan, prioritize and work multiple actives and tasks effectively, to produce work in high quantity and quality; to analyze, interpret and draw inferences from research findings and to prepare reports; to use independent judgment to manage and impart confidential information. Must have knowledge of related accreditation and certification requirements, to have knowledge of medical credentialing and privileging procedures and standards, working knowledge of clinical and /or hospital operations and procedures, database entry and management skills including querying, reporting and document generation. Minimum Experience: three years Desired: Associate's degree desired. Working Conditions: Manual: significant manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force Physical Environment: Generally pleasant working conditions Credentials:CPCS Company: Western CT Health Network Inc Org Unit: 305 Department: MCA - Credentialing Exempt: No Salary Range: $20.86 - $38.73 Hourly

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion. *$500 Sign on Bonus (External Hires Only)* * ***On average this office sees 125 - 150 patients per day with 500 - 700 phone calls. This is a very large and fast paced office. Must be able to handle a busy workflow of incoming phone calls in our call center. Looking for an outgoing go-getter/team player.** **** *Title:* Medical Practice Patient Representative (Clerical Assistant) - NHMP Danbury Primary Care (Call Center) - Danbury, CT. Full Time/40 hours per week, Variable 8 hour shifts 7:00am - 7:00pm, Monday - Friday. *Summary:*Provides clerical and administrative support and coordinates the patient care activities for physician practice. *Responsibilities:* 1. Ensures accuracy of patient's information, including demographics and insurance. 2. Performs reception of customers and communicates pleasantly and effectively. 3. Answers phones, routes calls, take messages, conveys information, and assures accurate communication. 4. Registers, verifies and schedules patient appointments, testing, and referrals. 5. Reschedules cancelled, no show, tickler appointments. 6. Processes record requests, including the copying, billing, charging and recording. 7. Collects co-pays and reconciles moneys for deposit. 8. Obtains and coordinates record retrieval for new and established patients. 9. Completes audits as assigned. 10. Performs intake and processing of medical records and other documentation and correspondence via eFax. 11. Presents a professional appearance and image. 12. Fulfills all compliance responsibilities related to the position. 13. Performs other duties as assigned. *Other information:* *Education Required:*High School Diploma/GED or equivalent - 1 year customer related experience required - Preferred: 1+ years of healthcare experience Salary Range: $18.13 - $34.50 Hourly (Based on years of relative experience) EOE, including disability/vets. With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at ************ (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.