Senior Operations Manager jobs at Deciphera Pharmaceuticals

This role will be responsible to develop strategy, oversee enterprise-wide, multiple complex projects spanning development and commercial, guiding teams to achieve organizational goals, managing budget, risks and resources while ensuring alignment with business strategy and stakeholder satisfaction. This role is ideal for a detail-oriented and adaptable person who enjoys working across diverse teams and contributing to the successful delivery of initiatives throughout the product lifecycle. This individual will act as a business partner with the tenacity of an investigative reporter, holding themselves accountable for the planning and execution of corporate strategic initiatives and goals. This person will mentor junior team members and lead PMO improvement efforts. Responsibilities Effectively lead high profile program teams in a collaborative environment, completing program deliverables per target timelines, scope and budget. Coordinate and facilitate cross-functional meetings, ensuring follow-ups and accountability Deliver concise updates to all layers of the organization that include executives, VPs, technical and non-technical stakeholders Track progress against project milestones and proactively escalate risks or delays Partner with strategic leaders and key stakeholders to ensure alignment across workstreams and functions. Prepare project summary reports, develop project plans, manage RAID logs and communicate mitigation activities Coordinate and communicate with international teams to prepare and execute global launch activities. Contribute to continuous improvement efforts and project delivery processes. Adhere to all regulatory agency standards, company quality standards and corporate policies. Required Skills and Competencies Proficiency in Medical device program management across technical and commercial workstreams Strong organizational and communication skills (written and verbal) Ability to effectively communicate both internally and externally Ability to foster teamwork to work cooperatively and effectively with team members Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment Understanding and demonstrated experience in Agile/SAFe methodology Proficient in the following computer software applications: MS Office products, Outlook, Word, Excel, PowerPoint, Smartsheet, Teams, SharePoint, and Project Helpful to have working knowledge or familiarity with SAP, Arena, Salesforce, Clarity, JIRA, and Polarion Knowledgeable of relevant functions (e.g. manufacturing, supply chain, R&D, software development, UX, cybersecurity, clinical affairs, market access, regulatory, QMS compliance, and packaging and labeling) Preferred Skills and Competencies Project management certification preferred Knowledgeable of the Global Medical Device and Drug Delivery Regulations Experience leading development, testing, and commercial launch of complex innovative hardware, software, and cloud connected medical devices Education and Experience Bachelor's Level of Degree in Business or technical field preferred 10+ years of total work experience (5 years of demonstrated experience in program management) Proven track record leading multiple large cross functional teams in consumer products/medical devices Additional Information Travel is estimated at 15% but will flex depending on business needs. NOTE: This position is eligible for hybrid working arrangements and requires on- site work from an Insulet office. #LI-Hybrid Additional Information: Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $112,050.00 - $168,075.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

This role will be responsible to develop strategy, oversee enterprise-wide, multiple complex projects spanning development and commercial, guiding teams to achieve organizational goals, managing budget, risks and resources while ensuring alignment with business strategy and stakeholder satisfaction. This role is ideal for a detail-oriented and adaptable person who enjoys working across diverse teams and contributing to the successful delivery of initiatives throughout the product lifecycle. This individual will act as a business partner with the tenacity of an investigative reporter, holding themselves accountable for the planning and execution of corporate strategic initiatives and goals. This person will mentor junior team members and lead PMO improvement efforts. Responsibilities * Effectively lead high profile program teams in a collaborative environment, completing program deliverables per target timelines, scope and budget. * Coordinate and facilitate cross-functional meetings, ensuring follow-ups and accountability * Deliver concise updates to all layers of the organization that include executives, VPs, technical and non-technical stakeholders * Track progress against project milestones and proactively escalate risks or delays * Partner with strategic leaders and key stakeholders to ensure alignment across workstreams and functions. * Prepare project summary reports, develop project plans, manage RAID logs and communicate mitigation activities * Coordinate and communicate with international teams to prepare and execute global launch activities. * Contribute to continuous improvement efforts and project delivery processes. * Adhere to all regulatory agency standards, company quality standards and corporate policies. Required Skills and Competencies * Proficiency in Medical device program management across technical and commercial workstreams * Strong organizational and communication skills (written and verbal) * Ability to effectively communicate both internally and externally * Ability to foster teamwork to work cooperatively and effectively with team members * Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment * Understanding and demonstrated experience in Agile/SAFe methodology * Proficient in the following computer software applications: MS Office products, Outlook, Word, Excel, PowerPoint, Smartsheet, Teams, SharePoint, and Project * Helpful to have working knowledge or familiarity with SAP, Arena, Salesforce, Clarity, JIRA, and Polarion * Knowledgeable of relevant functions (e.g. manufacturing, supply chain, R&D, software development, UX, cybersecurity, clinical affairs, market access, regulatory, QMS compliance, and packaging and labeling) Preferred Skills and Competencies * Project management certification preferred * Knowledgeable of the Global Medical Device and Drug Delivery Regulations * Experience leading development, testing, and commercial launch of complex innovative hardware, software, and cloud connected medical devices Education and Experience * Bachelor's Level of Degree in Business or technical field preferred * 10+ years of total work experience (5 years of demonstrated experience in program management) * Proven track record leading multiple large cross functional teams in consumer products/medical devices Additional Information * Travel is estimated at 15% but will flex depending on business needs. NOTE: This position is eligible for hybrid working arrangements and requires on- site work from an Insulet office. #LI-Hybrid Additional Information: Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $112,050.00 - $168,075.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off (PTO) * And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Discover a Technology career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere, every day. As our Senior Manager of Server Operations, you will be responsible for overseeing the operational management of the organization's server infrastructure. This includes ensuring high availability, scalability, security, and performance of server systems to support business operations and technology initiatives. The role requires a dynamic leader who can effectively manage a global team, drive innovation, and ensure adherence to best practices in server operations. Key Responsibilities: Leadership & Strategy: Participate in the development and implementation of the strategic vision for server operations in alignment with organizational goals and IT infrastructure objectives. Lead and mentor a team of server administrators, engineers, and support staff, fostering a culture of collaboration, innovation, and accountability. Provide technical leadership to drive improvements in server architecture, performance, and reliability. Server Infrastructure Management: Oversee the design, deployment, maintenance, and optimization of physical and virtual server environments (on-premises and cloud-based). Manage server capacity planning, resource allocation, and utilization to ensure scalability and cost-efficiency. Ensure the proper configuration, patching, and updating of operating systems, applications, and server hardware. Performance Monitoring & Troubleshooting: Implement robust monitoring systems to proactively identify performance bottlenecks, potential failures, and security vulnerabilities. Lead root cause analysis and resolution of complex server-related issues, minimizing downtime and ensuring business continuity. Develop key performance indicators and other metrics to demonstrate operational effectiveness, adherence to service level agreements, and demonstrate value of service Security & Compliance: Enforce server security policies, procedures, and controls to protect organizational data and systems. Ensure compliance with industry standards, regulations, and internal policies (e.g., GDPR, HIPAA, ISO 27001, etc.). Collaborate with the cybersecurity team to address emerging threats and implement preventive measures. Vendor & Stakeholder Management: Manage relationships with hardware, software, and cloud service providers to ensure optimal service delivery and cost-effectiveness. Partner with cross-functional teams, including application development, networking, and cybersecurity, to align server operations with broader IT objectives. Documentation & Reporting: Develop and maintain documentation for server architecture, configurations, policies, and procedures. Provide regular reports to senior leadership on server performance, operational metrics, and project progress. Required Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 8 years of progressive experience in server operations, IT infrastructure management, or related fields. At least 3 years in a leadership role managing server operations teams Proven expertise in managing hybrid environments (on-premises and cloud-based servers) Advanced certifications (e.g., MCSE, RHCE, AWS Certified Solutions Architect, VMware Certified Professional) are a strong plus Deep knowledge of server technologies (Windows Server, Linux, UNIX), virtualization platforms (VMware, Hyper-V), and cloud services (AWS, Azure, Google Cloud). Experience with monitoring and automation tools (e.g., Solarwinds, LogicMonitor, Automox, etc ) Strong understanding of networking protocols, storage systems, and disaster recovery solutions. Exceptional problem-solving and decision-making abilities. Strong communication and interpersonal skills to collaborate with technical and non-technical stakeholders. Ability to manage multiple priorities and projects in a fast-paced environment. The annualized base salary range for this role is $137,800 to $229,700 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand. Why Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. If you have the right skills and experience, apply today! #LI-RF1 #LI-Management Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for overseeing the clinical operations and quality management of the Central Sterilization Processing department and ensuring the safe, efficient, and effective processing and sterilization of medical instruments and equipment. Does this position require Patient Care? No Essential Functions * Oversee the day-to-day operations of the Central Sterilization Processing department, ensuring adherence to established policies, procedures, and regulatory requirements. * Monitor instrument processing workflow, instrument sterilization, and distribution processes. * Develop and implement quality management systems to ensure the highest standards of instrument processing and sterilization. * Establish and monitor key performance indicators, conduct audits, and implement corrective actions to maintain compliance with regulatory agencies and accreditation bodies. * Recruit, train, and manage a team of central sterilization processing professionals. * Provide leadership, mentorship, and performance feedback to promote a positive and productive work environment. * Identify and address training needs to ensure staff competency and professional development. Qualifications Education: High School Diploma or Equivalent required and Bachelor's Degree Nursing required Can this role accept experience in lieu of a degree? No Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required Experience: Clinical Operations/Sterile Processing Experience 5-7 years required and Management Experience 3-5 years required Knowledge, Skills and Abilities * Knowledge of aseptic technique principles. * Extensive knowledge of methods of cleaning, disinfection and sterilization. * Extensive knowledge of operation and troubleshooting of all equipment used in reprocessing. * Understanding of the principles and commitment to all standards of the OSHA Blood-borne pathogens standard. * Knowledge of and ability to use Windows based applications such as database, spreadsheet, word processing and materials management software. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $84,905.60 - $123,552.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

011150 CCA-Network Contracting The LTSS Program Manager is responsible for overseeing relationships and performance with community-based Long-Term Services and Supports (LTSS) provider organizations that serve One Care and Senior Care Options (SCO) members across Massachusetts. This role manages the performance of Commonwealth Care Alliance's (CCA) contracted community-based organizations (CBOs), including Aging Services Access Points (ASAPs) and Long-Term Services Coordinators (LTSC) agencies, ensuring alignment with CCA's model of care and strategic objectives. The Manager fosters effective clinical and programmatic collaboration with provider partners, communicates performance expectations and outcomes, and leads performance evaluation and improvement efforts. Through reporting, data analysis, and partnership management, the LTSS Program Manager ensures that providers meet contractual, regulatory, and quality standards that optimize member outcomes and operational efficiency. This role is accountable for ensuring that external provider relationships are high-performing, well-coordinated, and fully integrated with CCA operations so that members' LTSS needs are met in a manner that supports quality, independence, and cost-effective community-based care. The Manager also ensures providers are educated on CCA policies, processes, and structures to enhance collaboration and service quality. This position offers broad exposure across multiple organizational areas and requires close collaboration with internal leadership, operations teams, and external provider partners. The ideal candidate demonstrates strong organizational, analytical, and relationship-management skills, with the ability to engage diverse stakeholders to identify opportunities and drive both program-wide and provider-specific performance improvement. The LTSS Program Manager reports to the Senior Director of Delegation Partnerships and Provider Engagement. The Provider Engagement team is responsible for building and maintaining relationships with key provider partners to advance CCA's network partnership, quality, and performance objectives. **Supervision Exercised:** + No, this position does not have direct reports. **Essential Duties & Responsibilities:** **Provider Engagement and Relationship Management** + Serve as the primary liaison for assigned community-based LTSS provider organizations, with a focus on ASAPs, LTSCs, and GSSCs. + Build and maintain strong, collaborative relationships with provider partners to promote transparency, accountability, and mutual success. + Conduct regular provider meetings (virtual and in-person) to review performance, discuss program updates, and address operational challenges. + Represent CCA's LTSS model of care and ensure provider alignment with contractual, operational, and quality expectations. + Partner with internal teams to address provider issues and ensure timely resolution. **Performance Management** + Oversee onboarding, training, and ongoing engagement of CCA's LTSS network, including ASAP and LTSC agencies. + Lead the monitoring and analysis of provider performance using utilization, quality, and member experience metrics. + Collaborate with Business Intelligence, Finance, Quality, and Contracting to develop and disseminate performance reports and dashboards. + Develop, implement, and track provider performance improvement plans in partnership with internal and external stakeholders. + Ensure compliance with all regulatory and contractual requirements related to LTSS provider reporting and quality standards. + Maintain ownership of provider guidance materials, ensuring accuracy and consistency across policies, procedures, and training tools. + Support pay-for-performance and value-based contracting programs through data analysis and performance oversight. **Program Operations and Development** + Support the design, implementation, and continuous improvement of LTSS program operations, policies, and workflows related to ASAPs and LTSCs. + Collaborate with cross-functional teams to ensure operational alignment and data accuracy, including roster reconciliation, payment processes, and reporting. + Manage special projects related to program development, process redesign, and strategic growth. + Maintain an organized reporting inventory and ensure consistent and timely dissemination of performance data to providers. + Support the development and communication of SOPs, reference guides, and workflows to enhance operational efficiency across LTSS partners. + Coordinate updates and maintain LTSS provider materials on CCA's Extranet/SharePoint to ensure accurate and accessible resources. **Cross-Functional Collaboration and Continuous Improvement** + Work collaboratively with internal departments-including Clinical Operations, Contracting, Network Management, Utilization Management, and Business Intelligence-to align LTSS performance priorities and initiatives. + Support Provider Engagement leadership in advancing enterprise-wide initiatives related to provider partnerships, care coordination, and program integration. + Contribute to quality improvement projects, audits, and performance reviews to strengthen LTSS provider engagement and member outcomes. + Identify and share best practices to enhance provider collaboration and the overall member experience. **Working Conditions:** + This is a remote or hyrbrid role with the expectation of working according to Commonwealth Care Alliance's standard operating hours of 8:30am-5pm Monday-Friday. Ability to travel to provider offices and access to reliable transportation. **Required Education (must have):** + Bachelor's degree **Desired Education (nice to have):** + Bachelor's degree in public health, health management, social work, or a related field preferred. **Required Licensing (must have):** **Desired Licensing (nice to have):** **MA Health Enrollment** **(required if licensed in Massachusetts):** + No, this is not required for the job. **Required Experience (must have):** + 5+ years + Experience with Medicaid and Medicare products and programs + Experience or knowledge of community based services for seniors and disabled individuals, including knowledge of ASAPs.and Disability Networks **Desired Experience (nice to have):** + Experience with dual-eligible (SCO or One Care) populations preferred. + Experience in healthcare program management, provider relations, or network management + Knowledge of Massachusetts LTSS landscape, including ASAPs, GSSCs, LTSCs, and ILCs **Required Knowledge, Skills & Abilities (must have):** + Proven experience in program management and performance monitoring initiatives or relevant position within healthcare or community-based service settings + Demonstrated ability to analyze performance, utilization, and quality data, interpret insights, and translate findings into actionable strategies. + Proficiency in Microsoft Office Suite (especially Excel and PowerPoint); comfort with data dashboards, reporting tools, and learning new systems and databases. + Excellent project management and organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate across diverse internal and external stakeholders. + Exceptional written and verbal communication skills, with the ability to present complex information clearly and effectively to a wide range of audiences, including senior leadership and external partners. + Strong relationship management and collaboration skills, with the ability to build trust, influence others, and work effectively in a matrixed environment. + Professional presence, sound judgment, and diplomacy in managing sensitive or high-stakes provider relationships. + Excellent organizational, time-management and problem-solving skills + Proactive in identifying issues and developing effective solutions. + Adaptable and able to thrive in high-pressure environments, adjust to shifting priorities, and manage multiple deadlines. + Results-oriented and self-motivated, with the ability to work independently and as part of a team to meet departmental goals. + Demonstrates empathy, self-awareness, and the ability to navigate sensitive conversations diplomatically. + Must be able to work collaboratively and create an atmosphere of trust and respect within project teams and with external partners + Strong tactical performer + Must be able to exercise a high level of diplomacy to recognize politically sensitive issues + Ability to multi-task and switch gears quickly / effectively **Required Language (must have):** + English **Desired Knowledge, Skills, Abilities & Language (nice to have):** + Familiarity with care management and utilization management systems and workflows for populations with complex medical, behavioral health, and/or social needs. + Strong understanding of **Medicare, Medicaid (MassHealth), and dual-eligible program operations** , including regulatory and compliance requirements. + Demonstrated ability to describe and assess a simple business problem + Demonstrated ability to define a solution to a simple business problem and develop a plan for resolution + Familiarity with and full support of independent living, recovery, and person-centered planning philosophy and strategies; **Compensation Range/Target:** **$99,600 - $149,400** Commonwealth Care Alliance takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. EEO is The Law Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.

The Elevator Pitch Imagine the world you can help us build-one that leverages cutting-edge technology and innovative thinking to realize our vision of safer places to live, work, learn, and play. We are looking for a few more great minds to join our team as we continue to grow the world's leading AI-enabled weapons detection company. If you join Evolv in this newly created position as our Director of Contract Manufacturing Operations, you will lead our outsourced manufacturing strategy and execution. You will work cross-functionally to ensure our contract manufacturing partners deliver high-quality products on time and at scale. As Evolv's manufacturing operations lead, you will drive operational excellence, supplier performance, and production readiness while building a scalable manufacturing infrastructure. What does success in the role look like? Execute and manage Evolv's contract manufacturing strategy that supports scalability and cost-effectiveness. Specific responsibilities include product cost, manufacturing variances, inventory management, Within the first 30 days you will: * Establish relationships with key internal stakeholders (Engineering, Quality, Supply Chain, Finance, Legal) and contract manufacturing partners. * Conduct a comprehensive assessment of current outsourced manufacturing operations, identifying immediate risks and opportunities. * Define initial KPIs for supplier performance, production efficiency, and cost metrics. * Begin development of a scalable manufacturing operations roadmap aligned with company growth goals. * Gain proficiency in internal systems including Salesforce, Arena PLM, and NetSuite. Within 90 days you will: * Implement a supplier performance dashboard with real-time metrics (e.g., on-time delivery rate, defect rate, throughput). * Launch a pilot continuous improvement initiative with at least one contract manufacturer, targeting a 5-10% efficiency gain. * Finalize and begin executing a cost-down strategy with measurable targets (e.g., reduce product cost by 3-5% over 6 months). * Align production planning processes with demand forecasts to ensure 95%+ production continuity. * Establish a cross-functional cadence for reporting operational performance to executive leadership. Within the first 12 months you will: * Achieve a sustained 98%+ on-time delivery rate across all contract manufacturing partners. * Reduce manufacturing variances and inventory discrepancies by at least 15% through process optimization. * Fully integrate manufacturing operations with Salesforce, Arena PLM, and NetSuite for end-to-end visibility. * Build and lead a high-performing team (production planning, test engineering, repair/refurbishment) with clear roles and development plans. * Launch a formal risk management program that proactively mitigates production disruptions, with quarterly risk assessments. * Support at least one successful new product introduction with a seamless production ramp-up and zero major delays. * Deliver quarterly executive reports with actionable insights and progress against strategic manufacturing goals. The Work: What type of work will you be doing? As Evolv's first Contract Manufacturing Operations lead, you will have the opportunity to define and build the outsourced manufacturing function from the ground up. This role is both strategic and hands-on, requiring a balance of long-term planning and day-to-day execution. Strategic & Operational Leadership * Develop and execute a scalable outsourced manufacturing strategy aligned with company growth. * Lead cross-functional initiatives to improve supplier performance and production readiness. * Translate business goals into actionable manufacturing roadmaps and KPIs. * Balance long-term strategic planning with hands-on operational execution. Work closely with internal stakeholders to forecast demand and ensure production continuity. Data-Driven Decision Making * Define and monitor supplier performance metrics such as on-time delivery, defect rates, and throughput. * Analyze production data to identify trends, inefficiencies, and cost-saving opportunities. * Align production planning with demand forecasts to ensure 95%+ production continuity. * Use dashboards and reporting tools to communicate performance insights to executive leadership. Technical & Systems Proficiency * Gain proficiency and integrate operations with Salesforce, Arena PLM, and NetSuite for end-to-end visibility. * Apply lean manufacturing and Six Sigma principles to reduce variances and optimize processes. * Support new product introductions with seamless production ramp-up and zero major delays. * Ensure compliance with contractual and regulatory requirements in manufacturing operations. Supplier & Partner Management * Manage top-tier contract manufacturers to meet contractual obligations and performance standards. * Launch and oversee continuous improvement initiatives targeting 5-10% efficiency gains. * Develop and execute cost-down strategies to reduce product costs by 3-5% over six months. * Conduct quarterly risk assessments and implement mitigation plans to prevent production disruptions. Compensation and Transparency Statement The base salary range for this full-time position is $160,000- $200,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location. In accordance with state and local pay transparency laws-including those in California, Colorado, Massachusetts, New York, New Jersey, and others-we disclose salary ranges in all job postings and provide additional information upon request. During the hiring process, your recruiter will share: * The specific salary range for your preferred location * A general overview of our benefits and equity offerings * Insights into how compensation decisions are made, including factors that influence starting pay We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values. What is leadership like for this role? The Director of Contract Manufacturing Operations will report to Evolv's Head of Supply Chain and Procurement. The initial focus will be on building a robust outsourced manufacturing infrastructure to support rapid growth and innovation. As the company scales, the operations team may expand to include program managers, production planners, and manufacturing engineers. We offer a collaborative, mission-driven environment where innovation thrives, careers grow, and every employee plays a vital role in protecting lives through technology. Where is the role located? This role is based in our headquarters in Waltham, Massachusetts. Due to the nature of our software-enabled hardware products, this position requires daily on-site work, where the majority of our Engineering, Manufacturing, and Field and Tech Support teams are based. There is approximately 20% anticipated domestic travel required for supplier visits.

Title: Vice President, Clinical Operations Reports to: Chief Medical Officer Vedanta Biosciences is a late-stage biopharmaceutical company developing medicines for the treatment of gastrointestinal diseases. The company's lead assets include potential first-in-class oral therapy VE303 in a Phase 3 trial for recurrent C. difficile infection. Vedanta's pipeline has been built using the company's industry-leading product engine for the development of therapies based on defined consortia of bacteria grown from pure clonal cell banks. The product engine, supported by foundational IP, includes one of the largest libraries of bacteria isolated from the human microbiome, vast clinical datasets, proprietary capabilities in consortium design, and end-to-end CGMP manufacturing capabilities at commercial launch scale. The Role: The Vice President, Clinical Operations has deep expertise in the operational processes involved in clinical-stage drug development. This leader is responsible for managing the people and activities of Clinical Operations, including the planning, execution, and management of Vedanta's global clinical program(s). Responsibilities include oversight of Clinical Operations budgets and timelines, including planning and forecasting. Additionally, this individual will own the relationship between Vedanta and contracted research organizations (CROs) and other vendors working on Vedanta's clinical programs. Specifically, they will ensure CRO deadlines and deliverables are met, risks are proactively identified, and the CRO and Vedanta are seamlessly integrated. This individual will lead future CRO selection processes as needed. The Vice President, Clinical Operations will prioritize and embrace their role as people manager and mentor. They will guide and lead the development, training, resourcing, and management of the Clinical Operations team. They must be an adept team-builder, able to identify and grow high-caliber contributors. The person in this role must thrive in a fast-paced environment and bring a well-honed, flexible, and adaptable mindset. This individual will serve in a leadership position, working with a high level of independence and cross-functionally with executives and other department leaders. In addition to these internal-facing responsibilities, the Vice President, Clinical Operations must be able to effectively represent the company externally. Here's What You'll Do: Provide strategic and operational oversight of Vedanta's clinical trials to ensure they are completed on time, within budget, in accordance with Good Clinical Practice (GCP), and in compliance with all relevant regulations, including ICH and CFR guidelines Develop and manage the Clinical Operations budget and resource forecast Serve as a member of the corporate Operations Leadership Team Ensure that goals and objectives of the development programs are met by providing strategic and tactical input into the planning and execution of clinical trials Develop, maintain, and manage relationships with CROs and other vendors to support clinical trials Work with team members to ensure that Trial Master File (TMF)-related documentation is current, filed at the appropriate locations, and ready in a timely manner for TMF audits or inspections Lead, manage, train, and develop the Clinical Operations team to function effectively and cohesively Partner with CMC and Clinical Supply teams to ensure adequate and timely clinical supply to clinical sites Collaborate with Medical Affairs to align on clinical study design, data dissemination strategies, and scientific communication initiatives Oversee and participate in the preparation of clinical study documents including protocols, investigator brochures, informed consent forms, and clinical study reports; plan and execute investigator meetings Develop and report key executional metrics for the oversight of clinical trials In collaboration with Clinical Quality Assurance, develop and revise (as needed) corporate and functional area policies, standard operating procedures, work instructions, and other job aids Requirements: BS, RN, MS degree or higher, plus at least 15 years of experience in the pharmaceutical industry with at least 10 years of Clinical Research or Clinical Operations leadership experience Extensive knowledge of GCPs governing the conduct of clinical trials; working knowledge of FDA, EMA, and ICH guidelines In-depth experience in selecting CROs and key vendors, negotiating key terms, and managing these relationships Deep drug development experience, with a track record of success in the execution of clinical trials in Phases 1-3 Experience in developing SOPs, risk mitigation plans, and clinical operations metrics Strong leadership skills in a matrix environment; demonstrated ability to lead, manage performance, mentor, and build clinical operations teams Must be self-motivated, highly organized, detail-oriented, and able to multi-task while delivering high-quality work Excellent oral and written communication skills If not local, ability to travel to the office in Cambridge approximately once monthly for onsite meetings, coordination, and team-building Willingness and ability to travel occasionally (anticipated The base pay range for this position is expected to be $275,000 - $330,000 annually; however, the base pay offered may vary depending on market dynamics, experience, internal equity, and job-related knowledge, skills, and capabilities. The total compensation package for this position also includes stock options, a target annual bonus, and benefits. Our Vision: Pioneering microbiome therapeutics by using Defined Bacterial Consortia to transform the lives of patients with serious diseases Vedanta is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Vedanta will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Vedanta Biosciences requires all employees to be fully vaccinated against COVID-19 and newly hired employees must be fully vaccinated prior to their employment start date. Vedanta Biosciences will consider accommodations for individuals who are unable to be vaccinated against COVID-19 due to a qualifying medical condition or disability or a sincerely held religious objection.

The Vice President, Market Operations is responsible for developing the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market. Essential Functions: Develop the overall market program strategy and business objectives; lead the alignment and collaboration to establish CareSource as the industry leader in member and provider engagement, member and provider experience, and plan management in the market Primary responsibility for translating business/program vision and strategy into operational tactics and building the necessary organizational support and infrastructure In new markets, lead program implementation, allocate implementation team resources, and facilitate ongoing operations; establish post-implementation strategy and goals to mitigate program risks Ongoing responsibility for day-to-day program operations for market, including establishing and overseeing controls to ensure requirements are in place Responsible for leading regular market business reviews with various stakeholder groups (including, but not limited to, human resources, information technology, finance, Business Partner Group, quality improvement, and Care Management) to ensure market requirements are being met Develop, translate and execute key strategies or functional/operational requirements for market Facilitate leadership team in the establishment of organizational goals and priorities to align and focus the organization Ensure market operations achieves its short- and long-term strategic priorities with maximum effectiveness and efficiency Oversee allocation of staffing resources and responsibilities for market operations Initiate and oversee operational plans and initiatives to create cross-functional capabilities required across key functional areas In collaboration with corporate compliance, escalate key issues and work to resolve to maintain contract compliance and responsiveness, develop and maintain in-depth knowledge of the company's regulatory environment, and assist in transforming regulatory procedures into polices, plan changes, reporting or other operational outcomes Collaborate with Finance and Data Management to develop internal reporting for ongoing management as well as production of external reporting for compliance Work with management to oversee departmental finances/budget and sales forecast/budget are met Perform any other job duties as requested Education and Experience: Bachelor of Science degree in finance, business, or health care field or equivalent work experience is required Master's degree is preferred Five (5) years of health plan operations (IE - claims, enrollment, provider agreements, etc.) experience is required Five (5) years of leading division and corporate initiatives to drive systemic change and consumer adoption of health insurance and engagement initiatives is required Five years of management experience in managed care setting is required Competencies, Knowledge and Skills: Intermediate proficiency level with Microsoft Office Knowledge of full range of product requirements from regulatory, operations, clinical, reporting and compliance Critical listening and systematic thinking skills Ability to attract, manage and develop team members; Inspirational Leadership Ability to maintain confidentiality and act in the company's best interest Oral, written, and interpersonal communication skills Leadership experience and skills Energetic, enthusiastic, and politically astute Ability to act with diplomacy and sensitivity to cultural diversity Responsive to a changing environment Health Plan Financial & Administration Management Acumen Strategic management skills Conflict resolution skills Planning, problem identification and resolution skills Licensure and Certification: To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process. Working Conditions: General office environment; may be required to sit or stand for extended periods of time Ability to travel as required by the needs of the business Compensation range $150,000-$300,000. CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Energize and Inspire the Organization Influence Others Pursue Personal Excellence Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-SW2

The Director of Legal Operations will lead Dana-Farber Cancer Institute's efforts to enhance operational efficiency and business processes within the Office of General Counsel (OGC); oversee an outside counsel management program; identify, select, implement and optimize tools and technology; and partner closely with OGC's Intellectual Property team and the Innovations Office to manage the costs of maintaining Dana-Farber's extensive patent portfolio. This role will also manage a core team of legal operations and administrative professionals and drive continuous improvement using Lean Six Sigma methodologies. In partnership with Finance, the Director will manage and track legal spend across multiple cost centers and oversee monthly accruals of legal fees to support month-end close, reporting, and forecasting. This position reports directly to the Senior Vice President and General Counsel and collaborates with leaders across Innovations, Finance, Human Resources, Information Technology, and other teams across Dana-Farber. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Strategic Legal Operations & Process Excellence: Advise the General Counsel and senior leadership on the operational and strategic management of the department; lead process improvements and implement Lean Six Sigma methodologies to reduce costs and increase efficiency; establish and maintain data-driven metrics and analytics to maximize resources and performance; define and standardize workflows and governance; provide guidance across the organization as a member of multidisciplinary project teams; and serve on the legal leadership team to foster strong internal communications, high team performance, and team member well-being across the OGC. * Outside Counsel Management: Oversee a comprehensive outside counsel management program that harmonizes engagement and performance, improves efficiency, and reduces costs; optimize the use of e-billing/legal spend and matter management technologies, including alignment of internal business processes and tools to drive efficiency, better decision-making, and cost reduction; and collaborate with internal counsel, external law firms, and benchmarking data to manage outside counsel performance, rates, and spend in accordance with firm guidelines and service-level expectations. * Legal Finance, Budgeting & Accruals: Serve as the Legal Department's primary liaison with DFCI's Finance Department and the Innovations Office on finance matters; partner closely with Finance to manage budgeting, forecasting, monthly accruals, and budget variance analysis on legal spend; manage and track legal spend and ensure accurate allocation, in partnership with Finance and other stakeholders; coordinate with Finance to ensure accurate month-end close, reporting, and forecasting of legal fees; and support strategic short and long-term projects focused on efficient use of internal and external legal resources. * Legal Technology, Data & Knowledge Management: Serve as the Legal Department's primary liaison with DFCI's Information Technology (IT) Department; partner with IT to assess, select, deploy, and maintain information systems, programs, and tools that support knowledge management and legal operations; ensure effective data governance and system integrations across platforms; and collaborate with IT to develop and implement dashboards and reporting that enhance information sharing, transparency, and decision-making. * Leadership, Engagement & Well‑Being: Manage and develop a high-performing team of legal operations and administrative professionals; set clear goals and performance metrics; provide coaching, mentoring, and professional development opportunities; optimize resource planning and workload management; and cultivate an inclusive, collaborative culture focused on excellence, continuous improvement, and well-being. SUPERVISORY RESPONSIBILITIES: * Directly manages team of administrative and legal operations professionals. Qualifications * Bachelor's degree required in a related field of study such as Pre‑Law, Political Science, or Paralegal Studies; or Business Administration or Management. * 8 years of substantive legal operations and project management experience required in corporate legal department or law firm, including outside counsel management, financial management and legal technology selection and implementation. * Demonstrated experience using formal project management and process improvement tools and techniques (e.g., Lean Six Sigma). * Experience with e-billing/legal spend management, matter management, contract lifecycle management, extranets/online data rooms, collaboration tools, and SharePoint. * A continuous improvement mindset with the willingness to challenge assumptions and propose bold, practical solutions. * People leadership experience, including building, coaching, and developing high-performing teams. * Change management experience preferred. * Project Management Professional (PMP) or Six Sigma certification is strongly preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Deep legal operations expertise across outside counsel management, legal spend management, matter management, contract lifecycle management, and knowledge management. * Strong financial acumen, including GAAP concepts, accruals, forecasting, and variance analysis. * Proven ability to manage budgeting, forecasting, accruals, and variance analysis; familiarity with finance principle and month-end close processes. * Advanced data literacy with the ability to define KPIs, build and interpret dashboards, and use benchmarking to drive performance and decision‑making. * Proven process improvement capabilities (e.g., Lean Six Sigma), including process mapping, workflow design, and governance establishment to reduce cost and increase efficiency. * Demonstrated ability to design and manage an outside counsel program: rate benchmarking, alternative fee development, RFPs/panel selection, performance scorecards, and enforcement of outside counsel guidelines. * Proficiency with legal operations technologies and related integrations (e-billing/legal spend platforms, matter management, CLM, collaboration tools, SharePoint), and ability to partner with IT on requirements, selection, implementation, UAT, and change adoption. * Demonstrated ability to function as a change agent, champion continuous improvement, and lead organizational adoption of new processes, tools, and operating models. * Excellent oral and written communication skills, including creating executive-level‑ presentations and clear, actionable reports. * Strong analytical skills and facility with numbers; advanced Excel and comfort with BI/reporting tools to translate data into insights. * Ability to build relationships and function in a highly matrixed, consensus-driven, and academic environment. * Excellent stakeholder management skills. * Strong analytical skills and data literacy, including the use of metrics, dashboards, and benchmarking to drive performance. * A continuous improvement mindset with the willingness to challenge assumptions and propose bold, practical solutions. * Ability to collaborate effectively across cross-functional teams of legal executives and business partners. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $170,500-$203,400 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Legal Operations Manager to streamline, scale, and optimize our Legal function in support of a rapidly growing and dynamic business. This role will play a critical part in improving operational efficiency, driving process innovation, and enabling the legal team to focus on strategic priorities. You will collaborate cross-functionally across WHOOP, helping to design and implement systems, workflows, and tools that increase legal impact while reducing friction for internal stakeholders.RESPONSIBILITIES: Develop, implement, and continuously optimize processes and systems that support the Legal team's delivery of services to the business Own and manage the lifecycle of legal technologies, including contract lifecycle management (CLM), e-billing, and matter management systems Partner with Legal and cross-functional teams (including Finance, People, Product, and Security) to drive operational initiatives, legal risk management, and compliance Analyze legal operations metrics, provide dashboards and insights, and inform decision-making with data Manage legal vendor relationships, budgets, and outside counsel engagements Lead knowledge management efforts, including the development of internal playbooks, templates, and process documentation QUALIFICATIONS: 4+ years of experience in Legal Operations within a high-growth technology company Proven track record managing legal tech tools and legal process optimization initiatives Strong analytical and project management skills, with an ability to manage multiple priorities and stakeholders Excellent communication skills and the ability to translate legal requirements into business-friendly solutions Experience with contract lifecycle management systems and other legal operations tools Familiarity with legal budgeting, spend management, and vendor optimization Bachelor's degree or equivalent experience Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

As the Senior Operations Manager of IDEXX's NORTH GRAFTON, MA veterinary reference lab, you will be overseeing the direct management and day to day operations of one of our Core North American labs. The focus on enhancing the lives of people and pets starts with our own employees; empowering them to achieve their goals by focusing on continuous improvement and supporting the strong collaboration and inclusiveness that exist in our team. In this role… You will serve as a big-picture people leader to a staff of 100+ people, with a goal and mission to drive results and help people embrace change. You will leverage your leadership abilities to coordinate day to day lab operations, including business planning, people management, and delivering results. You will be joining an innovative and fast-paced work environment with a strong focus on employee culture and development. You will manage the overall business goals and results of IDEXX's busiest North American Reference Lab. You will have overall responsibility for achieving revenue and profitability goals. You will manage staffing, including a supervisory staff of 10: assigning work, establishing performance metrics, monitoring activities, and evaluating performance. You will lead the development of laboratory budget, policies, and procedures. You will develop and implement strategies to increase efficiency, maintain quality and ensure continuous improvement of policies, systems, and procedures. What do you need to succeed? You will have in-depth (5-7+ years) experience overseeing or managing a large, fast-paced, high-volume work environment across multiple shifts. A bachelor's degree in a related field (business or science) preferred. You have proven successful track record of managing a large team with a focus on employee performance, empowerment, and development skills. You're an experienced change agent, preferably with Lean experience, and you have applied/implemented this experience in a Lean manufacturing/operations environment You can adapt departmental plans and priorities to address resource and the operational challenges of a global company. You excel at organizing, prioritizing and directing work activities. You have a track record of successful project management skills and abilities. You have strong communication skills, both verbal and written, with an ability to effectively present information to various audiences including senior management and those who report to you. You are proficient in the use of Excel, Word and other PC applications and are comfortable with high computer use. Multi-tiered leadership experience is a must Strategies in place for keeping frontline employees engaged Candidates must be open to a flexible schedule; our labs run 24 hours a day, 7 days a week. You may be asked to work during 1st, 2nd or 3rd shift for different periods of time. What You Can Expect From Us: Yearly Salary targeting $170K+, depending on experience and skillset Opportunity for annual cash bonus Opportunity for performance based annual merit increase Health / Dental / Vision Benefits Day - One 5% matching 401k Generous PTO benefits Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. Is this the role for you? Apply today! #IND-LAB #LI-JO1

Why Join Intellia? Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to excel and succeed together. We believe in the power of curiosity and pushing boundaries. We welcome challenging thoughts and imagination to develop innovative solutions. And we know that patients are counting on us to make the promise a reality, so we must maintain high standards and get it done. We want all of our people to go beyond what is possible. We aren't constrained by typical end rails, and we aren't out to just “treat” people. We're all in this for something more. We're driven to cure and motivated for change. Just imagine the possibilities of what we can do together. How You Will Achieve More: The Associate Director of Field Excellence and Data Operations will support the building and operations of Intellia's broader Commercial data and field support ecosystem. This role sits at the center of technology, business planning and field execution and will report to the Senior Director of Commercial Data and Operations. This role will necessitate close interaction across the enterprise including; IT, Sales, Insights and Analytics, Marketing, Field/Home Office based employees, etc., and a unique blend of technical and people skills and a willingness to learn. The Associate Director of Field Excellence and Data Operations will support commercial excellence by synthesizing data, influencing decisions and directing sales execution. Experience managing systems like CRM is a plus, but more important is knowing how it achieves commercial objectives. There will be wide exposure within the organization and a broad opportunity to build skills, competencies and a network for career growth. In partnership with IT this role will support the management the commercial data warehouse and adjacent systems that support CRM, Reporting, MDM, data governance etc. and will be well supported by IT. Additionally this role will partner with sales to deliver solutions that support sales execution like Incentive Compensation, Field Sales Reporting, Targeting, etc. Responsibilities: Partner with IT and cross functional partners to design and implement a commercial data environment Develop and maintain Veeva CRM best practices Manage vendor support for commercial data integration activities Utilize commercial data sources to provide recommendations and insights Support data governance and MDM best practices Coordinate and integrate digital & multi-channel marketing data into a commercial data environment Support and advance field focused business needs (targeting, alignment, segmentation, call planning) Support the Incentive Compensation process (design and administration) Serve as a lead for commercial field effectiveness and operational inquiries Manage territory alignments Identify enhancements of field platforms including CRM, dashboards and processes geared at providing deeper more actionable insights Ensure field employees have necessary information, data and insights About You: Results-driven self-starter with a strong sense of accountability, performance orientation, and the ability to collaborate effectively across functional teams Ability to build relationships across internal and external stakeholders Organized and logical with a high degree of flexibility and adaptability Ability to operate in a fast-paced, entrepreneurial and collaborative environment with strong interpersonal skills and ability to work positively with others Bachelor's degree in business, Marketing, Life Sciences, or related fields 7+ years of life science industry or relevant consulting experience Broad experience across numerous pharmaceutical data sources Salesforce, data warehouse and data management experience Field planning and commercial operations experience Managing of vendor relationships #LI-SV1 #LI-Hybrid Covid-19 Vaccination Policy: All Intellia employees, regardless of work location, are expected to follow all applicable federal, state, and local public health regulations and guidelines, and are strongly encouraged to follow all public health recommendations, including being vaccinated for COVID-19. EEOC Statement: Intellia believes in a diverse environment, and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applications are accepted on a rolling basis, and will continue to be accepted until the position is filled at which point the position will be taken down. The base salary for this position is expected to range between $189,000.00 - $231,000.00 USD per year. The salary offered is determined based on a range of factors including, but not limited to, relevant education and training, overall related experience, specialized, rare or in-demand skill sets, internal comparators and other business needs. Upon joining Intellia, your salary will be reviewed periodically and additional factors such as time in role and performance will be considered. Intellia may change the published salary range based on company and market factors. Additional compensation includes a performance-based annual cash bonus, a new hire equity grant, and eligibility to be considered for annual equity awards the value of which are determined annually at the Company's discretion. For more information about Intellia's benefits, please click here.

Who We AreCogent Biosciences is a publicly traded biotechnology company focused on developing precision therapies for genetically defined diseases. The most advanced clinical program, bezuclastinib, is a selective tyrosine kinase inhibitor that is designed to potently inhibit the KIT D816V mutation as well as other mutations in KIT exon 17. KIT D816V is responsible for driving systemic mastocytosis (SM), a serious disease caused by unchecked proliferation of mast cells. Exon 17 mutations are also found in patients with advanced gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Top-line results from registration-directed trials in NonAdvanced SM, Advanced SM and GIST are expected in 2025. The company also has an ongoing Phase 1 study of its novel internally discovered FGFR2 inhibitor. In addition, the Cogent Research Team is developing a portfolio of novel targeted therapies to help patients fighting serious, genetically driven diseases targeting mutations in ErbB2, PI3Kα and KRAS. Our Team**************************** This critical role will lead the strategic and tactical execution of field (commercial customer-facing) operations supporting the launch of bezuclastinib across 3 important indications, Cogent Biosciences' key pipeline asset. The Director of Field Operations will be a key member of the Commercial Operations and Analytics leadership team responsible for driving operational excellence for the commercial organization. We are seeking a strategic and hands-on leader to optimize field deployment, execution, and operational readiness for our upcoming launches. As a key strategic partner to senior sales leadership, this will own the design, implementation, and continuous improvement of our customer-facing operating model. The ideal candidate possesses both the strategic perspective required for sales excellence, and the executional perspective required for a field team to deliver a best-in-class launch. The ideal candidate will bring deep expertise in CRM systems, analytics, field operations, and cross-functional collaboration to drive operational excellence and accelerate launch impact. Key Responsibilities Strategic Leadership & Business Partnering Strategic partner to Senior Sales Leadership, Market Access, Marketing, Patient Services and Analytics to understand key functional needs that translate to field operational solutions and execution. Engage and Align with critical cross-functional team members that support field teams (IT, HR, Compliance, Sales Training, Congress Execution, Medical, etc). Key field operations leader for real-time issue resolution, solution development, performance monitoring and operational support needs. Field Planning and Execution Operational Leadership Aligned with the vision of the senior commercial leadership, develop and lead all the field planning processes (at the National and Regional level) required to enable a field force to launch in the rare disease and oncology space. This includes business and call planning, targeting and segmentation, resource allocation, budgeting, reporting and all key sales enablement tools. Develop and lead the annual cadence of key field engagements and meetings (business reviews, key sales meetings, performance updates, etc). Develop key field performance management and monitoring systems, processes and reporting (goals, key performance and execution metrics, etc) that are strategically aligned and visible to all stakeholders. Ensure compliance with regulatory and legal requirements, including credentialing and spend reporting. Enabling Customer Facing Teams with Technology, Tools and Systems Working with senior commercial leadership to identify key technology capabilities and requirements to support an engaged and productive customer-facing organization across functions. Collaborate with key functions (IT, L&D, Marketing) to develop, integrate and implement key field-facing tools such as CRM, call/business planning tools, peripherals (such as tablets), virtual selling capabilities, etc. Lead the onboarding and ongoing training requirements for the field to adopt new technology and processes into their way of working. Develop/implement novel enabling SOPs for the field force to allow them to perform more effectively. Find opportunities to leverage technology or new digital solutions to improve productivity, simplicity and engagement of the field team. Oversee vendor relationships related to CRM, data analytics, and field operations platforms. Performance Management, Monitoring and Reporting Leading an aligned approach to critical measurable indicators and outcomes related to field performance and execution. Develop scalable reporting capabilities, field-facing dashboards, KPIs, and scorecards that enable actionable insights, performance monitoring and support coaching conversations. Work with commercial leadership to establish the overarching philosophy of the SIP (sales incentive plan) and build the SIP integration plan for the field (quota setting process, key data sources and inputs, sales vs quota reporting capabilities, payout frequency and processes, QA/QC processes). Build field response process and capability to respond to data, IC, and comp enquiries. Launch Readiness and Deployment/Territory Optimization Work with senior leadership and external partners to design a fit for purpose customer facing organization with the right capabilities to ensure a best-in-class launch. Optimize the deployment of field resources and geographies aligned with the market opportunities across Cogent's three potential indications, HCP targeting, key centers of excellence in each territory. Support the scale and build of the field operations resourcing and infrastructure to prepare for launch. Act as a key member of the Launch Readiness workstream to represent the field readiness and key milestones reflecting the preparations for field activation on Day 1. Qualifications Bachelor's degree in Business, Life Sciences, or related field; MBA or advanced degree preferred. 8+ years of experience in pharmaceutical or biotech field operations, with launch experience in rare or specialty diseases. Proven expertise in CRM systems (e.g., Veeva, Salesforce), field analytics, and commercial data infrastructure. Strong understanding of field force effectiveness, territory design, and incentive compensation. Experience in a startup or growth-stage biotech environment preferred. Excellent project management, communication, and cross-functional collaboration skills. Ability to thrive in a dynamic, fast-paced, and highly regulated environment. Our Locations Waltham, MA: Our Boston office includes an open office layout that has recently undergone a makeover designed for collaboration and giving our employees the best work place possible. Free access is provided for both on-site parking and gym facilities in the building. Boulder, CO: We have just moved into our new state-of-the art Research Facility in the fast-growing biopharmaceutical hub in the greater Denver/Boulder corridor. Our CEO is based full-time in this location and we are proud to call this the home of Cogent's discovery research organization. Our Offer To You To attract the very best talent, we offer a generous benefits package that includes competitive pay, performance-based bonus, stock options, insurance coverage (health, dental, life, and disability), competitive time-off, a 401(k) plan, and commuter/parking benefits. We are proud to be an Equal Opportunity Employer. Our goal is to have a diverse workforce. We do not discriminate on the basis of race, age, color, religion, national origin, gender, sexual orientation, gender identity or expression, veteran status or disability, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role. Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company's approach at ScholarRock.com and follow @ScholarRock and on LinkedIn . Summary of Position: In this role, you will be responsible for a wide variety of projects across the Commercial organization to include, but not limited to, functioning as the business lead for sales sizing and alignment, field incentive compensation design and implementation, field analytics and reporting, implementation of commercial systems, collaboration with brand marketing/e-marketing initiatives and supporting KPIs for overall performance. Additionally, you will identify critical business issues and opportunities for growth, collaborate with cross-functional teams, and work to embed an external market point-of-view into the strategic direction of the company.Position Responsibilities: Strategic Leadership & Operational Excellence Define and implement a structured framework of goals and tactics to build a best-in-class Field and Sales Operations organization. Establish and maintain robust analytics and operational processes that effectively support the General Managers and Sales organization. Data Governance & Systems Integration Serve on a cross-functional data governance team to define business rules and processes that ensure data integrity and consistency. Partner with Sales and IT to design, deploy and maintain Veeva both in the US and ROW Provide Field Operation Support for ROW Ensure organizational compliance with CRM data standards and quality protocols. Sales Enablement & Field Optimization Train the commercial field sales team on systems, tools, and processes to maximize efficiency and adoption. Develop and refine field sizing and deployment strategies to optimize sales force effectiveness and meet business objectives. Manage territory alignment and roster systems to ensure optimal resource utilization. Manages the field sales force credentialling program Performance Management & Incentives Lead the development and execution of incentive compensation programs aligned with strategic goals, including plan design, governance, goal setting, reporting, and payout processing. Monitor departmental performance against KPIs and collaborate with commercial leadership to drive continuous improvement. Cross-Functional Collaboration & Commercial Readiness Oversee and execute a broad range of commercial initiatives to ensure organizational readiness for product launches. Collaborate across the Commercial team to align operational strategies with key business objectives and priorities. Candidate Requirements: Bachelor's degree in business, science or related field. A master's degree (MBA) strongly preferred. 8-10 years of experience working in the pharmaceutical or biotech industry with five plus years supporting field sales teams. Extensive experience supporting technical design of commercial systems. Implementation experience a must. Extensive experience with Veeva CRM, data management and incentive compensation Experience with Symphony, IQVIA. CROSSIX and related pharmaceutical sales data Experience working with field sales teams, field reporting and incentive compensation Strong analytical skills with the capability to appropriately define issues, questions and data; to comprehend quantitative methods and analytical techniques; to perform accurate analysis (correctly calculated numbers, accurate graphs); to cross-check data and assumptions; to document and establish data trails; and to think creatively about different ways to analyze data and information Excellent quantitative background that supports the analysis of data to better understand market dynamics and provide insights into product performance and marketing strategy. Strong interpersonal skills with demonstrated ability to drive toward consensus. Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .

Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role. Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company's approach at ScholarRock.com and follow @ScholarRock and on LinkedIn . Summary of Position: In this role, you will be responsible for a wide variety of projects across the Commercial organization to include, but not limited to, functioning as the business lead for sales sizing and alignment, field incentive compensation design and implementation, field analytics and reporting, implementation of commercial systems, collaboration with brand marketing/e-marketing initiatives and supporting KPIs for overall performance. Additionally, you will identify critical business issues and opportunities for growth, collaborate with cross-functional teams, and work to embed an external market point-of-view into the strategic direction of the company.Position Responsibilities: Strategic Leadership & Operational Excellence Define and implement a structured framework of goals and tactics to build a best-in-class Field and Sales Operations organization. Establish and maintain robust analytics and operational processes that effectively support the General Managers and Sales organization. Data Governance & Systems Integration Serve on a cross-functional data governance team to define business rules and processes that ensure data integrity and consistency. Partner with Sales and IT to design, deploy and maintain Veeva both in the US and ROW Provide Field Operation Support for ROW Ensure organizational compliance with CRM data standards and quality protocols. Sales Enablement & Field Optimization Train the commercial field sales team on systems, tools, and processes to maximize efficiency and adoption. Develop and refine field sizing and deployment strategies to optimize sales force effectiveness and meet business objectives. Manage territory alignment and roster systems to ensure optimal resource utilization. Manages the field sales force credentialling program Performance Management & Incentives Lead the development and execution of incentive compensation programs aligned with strategic goals, including plan design, governance, goal setting, reporting, and payout processing. Monitor departmental performance against KPIs and collaborate with commercial leadership to drive continuous improvement. Cross-Functional Collaboration & Commercial Readiness Oversee and execute a broad range of commercial initiatives to ensure organizational readiness for product launches. Collaborate across the Commercial team to align operational strategies with key business objectives and priorities. Candidate Requirements: Bachelor's degree in business, science or related field. A master's degree (MBA) strongly preferred. 8-10 years of experience working in the pharmaceutical or biotech industry with five plus years supporting field sales teams. Extensive experience supporting technical design of commercial systems. Implementation experience a must. Extensive experience with Veeva CRM, data management and incentive compensation Experience with Symphony, IQVIA. CROSSIX and related pharmaceutical sales data Experience working with field sales teams, field reporting and incentive compensation Strong analytical skills with the capability to appropriately define issues, questions and data; to comprehend quantitative methods and analytical techniques; to perform accurate analysis (correctly calculated numbers, accurate graphs); to cross-check data and assumptions; to document and establish data trails; and to think creatively about different ways to analyze data and information Excellent quantitative background that supports the analysis of data to better understand market dynamics and provide insights into product performance and marketing strategy. Strong interpersonal skills with demonstrated ability to drive toward consensus. Scholar Rock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .

Mass Advantage is a Medicare Advantage health plan, located in the heart of Worcester County, headquartered in Worcester MA. Mass Advantage is owned and designed by UMass Memorial Health providers with their patients' needs in mind. We are seeking a Vice President of Operations a key member of the executive leadership team, responsible for overseeing and driving the operational strategy and execution of the health plan. This role ensures the seamless integration and performance of claims, enrollment, customer service, and vendor management functions while maintaining compliance with regulatory requirements and industry best practices. The VP of Operations will lead cross-functional teams, optimize processes, and deliver operational excellence to support the organization's strategic goals. Strategic Leadership Establishes the strategic direction of the company's operations, including budget, execution, and reporting; executes this strategy in collaboration with company leadership. Provides strategic oversight and leadership across all operational functions, including claims, enrollment, customer service, and vendor management. Identifies and mitigates operational risks across all areas of responsibility. Oversees all third party vendors and executes strategically on behalf of the organization to ensure best practices are being utilized. Claims Management Oversees the claims processing function to ensure timely, accurate, and compliant adjudication of claims. Develops and monitors claims performance metrics, ensuring alignments with organizational goals and regulatory requirements. Identifies and implements process improvements to enhance claims accuracy and efficiency. Enrollment Operations Directs and oversees enrollment processes to ensure seamless onboarding of members and compliance with regulatory standards. Collaborate with internal teams to optimize enrollment workflows and address any system or process gaps. Tracks and analyzes enrollment trends to inform strategic decision making. Customer Service Leadership Establishes and enforces customer services standard with vendors and internally to ensure a high level of member satisfaction and issue resolution. Monitors customer service performance metrics and implements strategies to improve service delivery. Oversee training programs to ensure customer service teams are equipped to handle complex inquiries and escalations. Vendor Management Leads the selection, negotiation, and management of vendor relationships to ensure alignment with organizational goals and service-level agreements (SLAs). Monitors vendor performance, addressing any issues or risks proactively to maintain operational excellence. Ensures vendors comply with contractual obligations, regulatory requirements, and company standards. Operational Excellence Develops, implements, and enforces key performance metrics, milestones, specifications, documentation and reporting requirements, and budgets. Tracks and analyses performance across all operational functions, leveraging insights to drive continuous improvement and successful implementation of company goals. Oversees and facilitates cross-functional projects and teams for Medicare annual bid process, in collaboration with organizational leaders. Regulatory and Compliance Oversight Ensures all operational functions, including claims, enrollment, and customer service, adhere to federal, state, and industry regulations. Stays informed of changes in regulatory requirements and implements necessary adjustments to maintain compliance. Ensures adherence to company processes, CMS guidelines, procedures, and industry best practices. Communication and Reporting Communicates with colleagues, clients, and other stakeholders to identify and assess product and program requirements; applies this knowledge to support Mass Advantage's product development strategy. Communicates department, program, and project performance and process to senior leadership through periodic status reports and presentations. * Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requirements Bachelor's degree in business administration, healthcare management, or a related field required; master's degree preferred. Minimum of 10 years of progressive leadership experience in health plan operations, with at least 5 years in Medicare Advantage Prescription Drug Plan (MAPD) and expertise in clinical operations, pharmacy operations, claims, enrollment, customer service, and vendor management. Experience working in a provider-aligned health plan environment strongly preferred. Proven track record of managing large-scale operational teams and driving performance improvements. Previous experience with CMS Program audits, UM Focused Audits, 1/3 Financial Audits, or Risk Adjustment Data Validation audits and state operational audits. Experience with leading and developing health plan operational teams with a solid track record of delivering return on investments. Demonstrated ability to lead cross-functional teams and drive collaboration across departments. Strong problem-solving and decision-making skills, with the ability to address complex operational challenges. Ability to drive change, influence individuals at all levels, and to take appropriate risks. At least ten years of experience in project and program management. Excellent verbal and written communication skills. Strong analytical and problem-solving skills with a proven ability to improve business processes and practices to reduce costs and increase efficiency. Proficiency in operational systems and tools used in claims processing, enrollment, and customer service. Ability to analyze data and leverage insights to drive operational improvements. Ability to identify and implement best practices and continual performance measurement. Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Proficient with the financial tools required to make estimates, business forecasts, and strategic decisions.

Salary USD $35.36/Hr. Description and Responsibilities Open Sky supports adults with developmental and intellectual disabilities who are referred by the Department of Developmental Services. Our mission is to provide services that are safe, nurturing, and address the individual's personal needs and preferences. Every individual is encouraged to play an active role in community life, whether it be by volunteering, taking classes, participating in group outings, or joining a health club. Our dedicated staff ensures that individuals have the necessary supports and skills to build a successful and satisfying life in the community and enable the individuals we serve to lead meaningful and active lives. Additional supports include Autism Individual Supports, Adult Family Care, Day and Employment Services as well as our Family Support Center. The Director of Operational Support is responsible for the updating and maintaining of the divisions procedures, trainings and the monitoring of programs. They support programs through the internal audit process and ensure all findings are resolved to bring the program, and any systems into compliance. In addition, they participate in the Quality and Compliance Committee and oversee collaboration with Quality Department to maintain compliance with CARF, DDS and Mass Health licensing standards. Other Key Responsibilities: Facilitate and manage DD the Human Rights Committee ensuring compliance with funders regulations. Ensure HR training and implementation of Human Rights and Self Advocacy across all services. Produce timely reports and use critical information to modify and further improve service delivery. Oversee the management of investigations and follow up actions in the DPPC system. Oversee implementation and monitoring of DD HCSIS including incident management and ISP timelines. Open Sky is committed to anti-racist hiring practices to foster and provide opportunity to diverse leadership and professional advancement of those who offer a diverse set of experiences and perspectives to achieve the Open Sky mission. This position adheres to our Equitable Hiring and Interviewing Practices, which provides intentionally equitable recruitment hiring procedures to diversify our most senior levels of management. Qualifications Bachelor's Degree in social services or related field, required. Significant relevant training and experience may be considered in lieu of a degree. Minimum of 5 years supervisory or management experience in ID/DD Services, required. Valid driver's license and acceptable driving history, required. About Us At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives. Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today! Benefits of Working for Open Sky Include: Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!) We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications. Medical, Dental and Vision Insurance with Prescription Plan 403b Retirement Plan with Employer Match Life Insurance (100% Employer-Paid) Eligible employer for the Public Student Loan Forgiveness Program And more! Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Job Description Department: Operations Job Status: Full-Time FLSA Status: Exempt Reports to: Chief Administrative Officer Positions Supervised: Manager of Facilities/Maintenance, Team Manager of Janitorial, Team Manager of Food services, and Manager of Administrative Supports Program Amount of Travel Required: Moderate Work Schedule: Monday-Friday 8:00am-5:00pm (flexible to agency needs) POSITION SUMMARY The Director of Operations is responsible for overseeing and optimizing the daily non-clinical administrative operation workflows as directed by the Chief Administrative Officer. The Director of Operations responsibilities include providing the leadership, management, vision necessary to ensure the agency has the proper operational efficiency and controls, developing administrative policies and procedures, managing budgets, supervising and training staff, implementing process improvements, leveraging data systems to enhance operational efficiency, analytic and reporting procedures, quality assurance and compliance, persons served satisfaction, maintain regulatory compliance (HIPAA, state, and federal standards), and support the organization's mission of delivering high-quality behavioral health care. The Director of Operations may be asked to assist in other areas as needed to support overall operations, regardless of the specific role. ESSENTIAL FUNCTIONS Oversees operational management issues, including the continued development and achievement of the business plan, budget and key performance indicators for all operations, review and analysis activities including condition of agency operations, profit/loss/costs, and forecast data to determine progress toward stated goals and objectives. Works with direct reports and Leadership Team to assist CAO with budget development. Works in tandem with the CAO/Leadership Team to coordinate, monitor, and make adjustments as needed. Champions a dynamic and healthy culture by driving quality improvement, revenue/profitability, compliance, and initiatives aligned with the agency's goals and objectives; through a system of metrics and creating a culture of accountability. Monitors the budgeted productivity and expense projections and makes adjustments when necessary. Provides leadership in program development and review efficiencies of existing departments. Responds to community needs and/or industry trends to develop services. Serves on community committees and task forces as a representative of the agency. Act as an effective ambassador of Astra Mental Health and Recovery; works with internal/external partners. Develop and implement policies, procedures, and best practices to improve administrative efficiency and service quality. Evaluate administrative processes and recommend system improvements to enhance agency access to services. Attend and participate in applicable meeting(s) as needed to maintain regular communication between operations & administrative supports and other departments within the agency. Demonstrate cultural and linguistic competence. Approach interactions with individuals served and colleagues with a trauma sensitive lens. Support and actively promote the vision and mission of the agency and the philosophy of the strength's perspective. Establish appropriate and professional boundaries with all individuals. Treat individuals with Dignity and Respect at all times. Consistently demonstrate the ability to work effectively within a team as well as individually. Ensure staff work as part of a team. Complete required reports, documentation and other paperwork in a timely fashion and according to procedure/protocol. Complete required agency and department trainings Other duties as assigned, both written and implied. POSITION QUALIFICATIONS This position requires: 1) a person with a Bachelor's degree in Business related field, 2) a person with an Associate of Arts degree in Business related field with experience, 3) an individual equally qualified by work experience or a combination of work experience and education, with one year of experience substituting for one year of education. Must be 21 years old Minimum of five years supervisory experience required. Prefer experience with behavioral health. Must have good command of the English language; must be able to read, communicate clearly and therapeutically with persons served and staff, both verbally and in writing, in a professional manner. Strong proficiency in MS Office Suite and using personal computers/keyboard required. Successful completion of criminal background check and DCF Child & Adult Abuse Registry check, and other applicable background investigations. Possess a valid Kansas driver's license, reliable transportation, and proof of auto insurance. KNOWLEDGE/SKILLS/ABILITIES Effective communication skills (verbal and written) Customer focused (internal and external) Excellent listening skills Excellent Interpersonal skills Accountability Reliability Trust/Integrity Adaptability/Flexibility Time Management Organizational Skills Proficiency in MS Office Suite with ability to learn other software programs Relationship building Problem Solving Attention to detail and accuracy in work Being collaborative PHYSICAL DEMANDS N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand (F) 10 lbs. or less (F) Walk (F) 11-20 lbs. (F) Sit (F) 21-50 lbs. (O) Manually Manipulate (N) 51-100 lbs. (O with assistance) Reach Outward (O) Over 100 lbs. (O with assistance) Reach Above Shoulder (O) Climb (O) Push/Pull Crawl (O) 12 lbs. or less (F) Squat or Kneel (O) 26-40 lbs. (O) Bend (F) 41-100 lbs. (O) SUPERVISORY RESPONSIBILITIES Key supervisory responsibilities include: Team Leadership Provide clear direction and guidance to team members Set and communicate team goals and performance expectations Foster a positive and collaborative work environment Performance Management Conduct regular performance evaluations Provide constructive feedback and coaching Identify areas for improvement and implement development plans Resource Allocation Assign tasks and projects to team members based on skills and workload Manage team schedules and deadlines Ensure efficient use of resources and budget Decision Making Make sound decisions regarding team operations and personnel matters Resolve conflicts and address issues within the team Contribute to departmental strategic planning Communication Facilitate effective communication within the team and with other departments Conduct regular team meetings and one-on-one check-ins Report team progress and issues to upper management Hiring and Training Participate in recruitment and selection of new team members Oversee onboarding and training of new employees Identify and coordinate ongoing training opportunities for team development Compliance and Safety Ensure team adherence to company policies and procedures Maintain a safe work environment and enforce safety protocols Stay updated on relevant industry regulations and standards WORK ENVIRONMENT This position is essential to operations with an office-based work environment, primarily on site, some community involvement, and requires a flexible schedule. This position supervises individuals in multiple agency locations. Occasional travel between sites, partner agencies, and community events. Frequent interruptions may occur. Most interactions are with agency staff, people served, contractors, state and local entities. Minimal to moderate risk of exposure to aggressive and/or acting out (verbal and physical) people served. Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone. Ability to perform duties as required in a fast-paced office environment. The environment can range from quiet and steady, to busy, depending on the flow of individuals and the center's schedule.

About the Job The Director of Reimbursement Operations develops and implements strategies that ensure service excellence, high-performing team collaboration and overall operational health. The incumbent leads initiatives to enhance revenue cycle operations and fosters a comprehensive, ROI-driven approach to FMI's prioritization of revenue opportunities. Key Responsibilities Manage partnership with third-party vendor to maintain a high-performing revenue cycle team. Collaborate across the Revenue & Access and vendor leadership teams to identify opportunities that impact revenue cycle performance. Manage and oversee the activities supporting the full revenue cycle: Commercial Health Plan Credentialing Medicare Provider Credentialing Medicaid claims and payment enrollment at vendor Contract review (redline), set up and communication to vendor Annual PAMA submission Payer analytics Reimbursement and outcomes ROI activity Model billing fees/annual and long-range planning Invoice review and approval Quarterly write-offs - analysis oversight and approval Participate in team huddles Special projects Develop, implement, and manage metrics to measure and enhance performance. Support field teams with customer meetings. Analyze financial data to identify trends and areas of improvement in the reimbursement process. Management and development of direct report(s). Other duties as periodically assigned. Qualifications Basic Qualifications Bachelor's degree in Healthcare Information or related fields, or equivalent work experience 10+ years of professional work experience 5+ years managerial experience 5+ years of experience in healthcare and medical billing Extensive experience with pivot tables to aggregate and analyze large financial datasets, identifying key trends and insights. Proficient in creating financial models, charts, and visualizations to inform critical financial decisions; highlight expertise in structuring complex spreadsheets for clarity. Preferred Qualifications Master's or other Advanced Degree Experience working within deadline and resource constraints Prior experience working with intercultural teams Demonstrated ability to lead an existing team of employees at different levels of their career Ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services Ability to prioritize as necessary in a fast-paced environment Ability to work well under pressure while maintaining a professional demeanor Analytical thinking and solutioning skills Effective and clear communication and presentation skills Strong inter-personal skills with the ability to work cross-functionally to accomplish objectives Willingness to adapt and work in ambiguous and/or changing conditions Understanding of HIPAA and importance of privacy of patient data Commitment to reflect FMI's values: Integrity, Courage, Passion #LI-Hybrid