How to hire a director of operational support

How to hire a director of operational support, step by step

Here's a step-by-step director of operational support hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director of operational support job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director of operational support
• Step 8: Go through the hiring process checklist

What does a director of operational support do?

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1. Identify your hiring needs

   First, determine the employments status of the director of operational support you need to hire. Certain director of operational support roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A director of operational support's background is also an important factor in determining whether they'll be a good fit for the position. For example, directors of operational support from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of director of operational support salaries for various roles:

   Type of Director Of Operational Support	Description	Hourly rate
   Director Of Operational Support	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$22-63
   Managing Director	A Managing Director oversees workflow and progress, making sure that all operations align within the company or organization's mission or set of goals. They are responsible for crafting strategies, devising effective business plans, and executing guidelines that would nurture a company's growth, and as well as to be the driving force that would direct employees to the company's objectives... Show more	$34-112
   District Director	A district director is an executive professional who is responsible for managing staff members of an organization in a particular district. This director is required to conduct store visits to ensure that store employees are following store procedures and maintain inventory levels... Show more	$27-82

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Oversight
   • Project Management
   • Support Operations
   • Process Improvement
   • KPIs
   • Customer Service
   • Financial Analysis
   • Business Development
   • Regulatory Compliance
   • Collective Bargaining
   • Direct Reports
   • Sigma
   • Customer Support
   • ERP

   Check all skills

   Responsibilities:

   • Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
   • Provide site/assistant site manager relief for rotation, temporary site manager replacement, and oversight of site personnel.
   • Service level management, agent group and call-routing configuration oversight resulting in achievement of service levels for entire tenure.
   • Coordinate and provide services, locating resources to youth and families necessary to promote recovery, rehabilitation, and resiliency.
   • Establish KPI's and SLA's for departments, as well as key metrics for call center operations.
   • Provide subject matter expertise to the separation PMO contributing critical input into applications and supporting infrastructure during the migration.

   More director of operational support duties

3. Make a budget

   Including a salary range in your director of operational support job description is one of the best ways to attract top talent. A director of operational support can vary based on:

   • Location. For example, directors of operational support' average salary in montana is 61% less than in district of columbia.
   • Seniority. Entry-level directors of operational support 65% less than senior-level directors of operational support.
   • Certifications. A director of operational support with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a director of operational support's salary.

   Average director of operational support salary

   $79,809yearly

   $38.37 hourly rate

   ---

   Entry-level director of operational support salary

   $47,000 yearly salary

   Updated December 13, 2025

   Average director of operational support salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$133,041	$64
   2	New York	$116,328	$56
   3	California	$107,293	$52
   4	New Jersey	$102,943	$49
   5	Massachusetts	$97,101	$47
   6	Virginia	$93,491	$45
   7	Colorado	$91,354	$44
   8	Michigan	$90,203	$43
   9	Pennsylvania	$89,440	$43
   10	Maryland	$88,773	$43
   11	Delaware	$87,841	$42
   12	Washington	$85,103	$41
   13	Illinois	$78,033	$38
   14	Indiana	$77,198	$37
   15	Nebraska	$74,515	$36
   16	Minnesota	$73,657	$35
   17	Texas	$73,369	$35
   18	Ohio	$70,793	$34
   19	Georgia	$70,193	$34
   20	Alabama	$66,994	$32

   Average director of operational support salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Apple	$156,261	$75.13	40
   2	Novo Nordisk	$149,823	$72.03	1
   3	Clean Harbors	$128,917	$61.98	13
   4	Organon	$114,913	$55.25
   5	Northrop Grumman	$114,204	$54.91	22
   6	Fiserv	$112,834	$54.25	13
   7	Siemens Healthineers	$111,469	$53.59
   8	Siemens	$109,626	$52.70	3
   9	Republic Services	$109,143	$52.47	5
   10	Boston Public Schools	$107,348	$51.61
   11	Avian	$106,085	$51.00
   12	Dover	$105,029	$50.49	4
   13	MasTec	$103,126	$49.58	9
   14	NBCUniversal	$101,372	$48.74	6
   15	Saalex Solutions	$98,586	$47.40	2
   16	General Dynamics	$98,207	$47.21	20
   17	Riot Games	$97,983	$47.11
   18	Miracle Systems	$97,072	$46.67
   19	Rich Logistics	$96,789	$46.53
   20	Intelsat	$95,921	$46.12

4. Writing a director of operational support job description

   A job description for a director of operational support role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a director of operational support job description:

   Director of operational support job description example

   At Zotec Partners, our People make it happen.
   
   Transforming the healthcare industry isn't easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can't happen without our extraordinary people - those across the country who make up our diverse Zotec family and help make this company a best place to work.
   
   Over 20 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 1,000 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.
   
   As Coding Support, in Zotec's Operations, you'll work hand in hand with the Coding Operations team to support and coordinate their technology requirements. Your strong organizational skills will be a valuable resource to maintain our database of billing rules, hospital EMR access and tracking our internal alerts.
   What you'll do:Hospital EMR access management / troubleshooting for coding staff Utilize organizational skills to maintain and monitor billing rules Coding Workfile troubleshooting / maintenance requests Track and assign technical and operational coding alerts Assist new employees Create incidents/requests when needed
   What you'll bring to Zotec:1-2 years of medical billing knowledge preferred Strong technology skills Proficient MS Office skills including Excel, Word, and AccessProfessionally exercises discretion and independent judgment in day-to-day work High school diploma or equivalent Exceptional oral and written communication skills Strong organizational and problem-solving skills Ability to work under pressure to meet expected deadlines Flexible mentality: willing and capable of performing varied tasks Ability to work in a remote team driven environment
   We are passionate about empowering our employees to be extraordinary - and they continue to come through. So, if you are an Innovator, Collaborator and Doer, then welcome home.
   
   Learn more about our organization, by visiting us at www.zotecpartners.com
   
   E-Verify and Equal Opportunity Employer

   Copy this example

   

5. Post your job

   To find the right director of operational support for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with directors of operational support they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit directors of operational support who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your director of operational support job on Zippia to find and recruit director of operational support candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit directors of operational support, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director of operational support

   Once you've decided on a perfect director of operational support candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new director of operational support first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a director of operational support?