How to hire a director of service and operations

How to hire a director of service and operations, step by step

Here's a step-by-step director of service and operations hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director of service and operations job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director of service and operations
• Step 8: Go through the hiring process checklist

What does a director of service and operations do?

Post a director of service and operations job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your director of service and operations job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a director of service and operations for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A director of service and operations's background is also an important factor in determining whether they'll be a good fit for the position. For example, directors of service and operations from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents director of service and operations salaries for various positions.

   Type of Director Of Service And Operations	Description	Hourly rate
   Director Of Service And Operations	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$41-86
   District Director	A district director is an executive professional who is responsible for managing staff members of an organization in a particular district. This director is required to conduct store visits to ensure that store employees are following store procedures and maintain inventory levels... Show more	$27-82
   Service Director	A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity... Show more	$33-90

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Continuous Improvement
   • Oversight
   • ITIL
   • Customer Support
   • Executive Management
   • Regulatory Compliance
   • ERP
   • Lean Six Sigma
   • Customer Satisfaction
   • Project Management
   • Service Delivery
   • Client Facing
   • Performance Management
   • Human Resources

   Check all skills

   Responsibilities:

   • Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
   • Head management responsible for building all distribution and logistics for NantHealth develop and distribute products.
   • Collaborate with non-profit organizations across the country, consulting on logistics and feasibility of incorporating PHS business model.
   • Provide leadership and budgetary oversight to department providing professional support services for the development of high quality educational assessments.
   • Collaborate with internal stakeholders to provide portfolio oversight, develop success criteria, financial outlooks, and strategic resource planning.
   • Manage web development and rebranding initiative.

   More director of service and operations duties

3. Make a budget

   Including a salary range in your director of service and operations job description is a great way to entice the best and brightest candidates. A director of service and operations salary can vary based on several factors:

   • Location. For example, directors of service and operations' average salary in kentucky is 58% less than in massachusetts.
   • Seniority. Entry-level directors of service and operations earn 52% less than senior-level directors of service and operations.
   • Certifications. A director of service and operations with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a director of service and operations's salary.

   Average director of service and operations salary

   $126,032yearly

   $60.59 hourly rate

   ---

   Entry-level director of service and operations salary

   $87,000 yearly salary

   Updated December 19, 2025

   Average director of service and operations salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$156,835	$75
   2	California	$155,537	$75
   3	District of Columbia	$144,634	$70
   4	New York	$143,821	$69
   5	Washington	$137,231	$66
   6	Connecticut	$129,314	$62
   7	Michigan	$118,834	$57
   8	Illinois	$118,539	$57
   9	Pennsylvania	$118,264	$57
   10	Nevada	$115,565	$56
   11	Maryland	$115,132	$55
   12	Colorado	$110,017	$53
   13	Texas	$106,601	$51
   14	Florida	$105,852	$51
   15	Arizona	$105,562	$51
   16	Georgia	$100,626	$48
   17	North Carolina	$99,436	$48
   18	Minnesota	$92,127	$44
   19	Kansas	$82,440	$40
   20	Wyoming	$75,864	$36

   Average director of service and operations salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Turo	$165,730	$79.68
   2	Uber Technologies	$154,935	$74.49
   3	Walmart	$150,359	$72.29	672
   4	Baltimore City Community College	$146,566	$70.46
   5	Riot Games	$143,843	$69.16
   6	First Republic Bank	$143,183	$68.84
   7	Expedia Group	$142,090	$68.31	7
   8	Qlik	$138,266	$66.47	6
   9	Pwc	$135,766	$65.27	1,358
   10	Bristol-Myers Squibb	$133,762	$64.31	95
   11	DocuSign	$132,045	$63.48	3
   12	General Electric	$131,776	$63.35	37
   13	Globecomm	$131,163	$63.06
   14	Kaiser Permanente	$127,362	$61.23	55
   15	Bio-Rad Laboratories	$126,241	$60.69
   16	New York University	$125,175	$60.18	9
   17	Toyota Financial Svc	$124,449	$59.83	1
   18	Equinix	$123,935	$59.58	18
   19	Albertsons	$122,763	$59.02	25
   20	J.P. Morgan	$121,859	$58.59

4. Writing a director of service and operations job description

   A job description for a director of service and operations role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a director of service and operations job description:

   Director of service and operations job description example

   Are you ready for the next step in your career? An exciting opportunity has opened up in New York for a Nursing Director of Surgical Services! The Director of Nursing for Surgical Services will lead the Perioperative Department at this reputable, acute care institution.
   
   The Surgery Department at this 600+ bed respected academic medical center is the largest Service Line within the facility. The Nurse Director of Surgical Services will have the privilege of working with 30+ board-certified Surgeons, delivering high quality, compassionate and comprehensive patient care to the community with a wide range of surgical procedures.
   
   The RN Director of Surgical Services will report to a highly-liked Chief of Surgery and supported by a tenured and experienced team of Nurse Managers who oversee PACU, Sterile Processing, Endo and Ambulatory services. This busy Surgical Services Department performs over 10,000 cases per year.
   
   The Nurse Director of Surgical Services will join this Level 1 Trauma, Non-Profit, Teaching Hospital that was the first to offer Robotic Surgery in the area. The hospital seeks a highly-qualified RN Director to join their dynamic team. An experienced RN Leader, passionate about growing their career is the perfect fit. Nurses who have earned their MSN or CNOR will earn quick interviews!
   
   The RN Director will be responsible for the Clinical and Administrative oversight of the bustling Perioperative Department with 12 OR suites. This includes: PACU, Endo, Ambulatory Services and Sterile Processing. The Nurse Director of Surgical Services will create and implement policies and procedures that are consistent with the facility's mission and values.
   
   This area of New York City provides access to endless entertainment, exquisite restaurants and thriving nightlife. Residents enjoy easy access to beaches, parks, music and arts festivals and water or city views. This location is great for weekend escapes to Hamptons or the famous Jersey Shore!
   This hospital has a competitive pay and benefits package. Relocation assistance may be provided. Don't miss out on this exciting and challenging opportunity! Apply today!

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right director of service and operations for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your director of service and operations job on Zippia to find and recruit director of service and operations candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit directors of service and operations, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director of service and operations

   Once you have selected a candidate for the director of service and operations position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new director of service and operations first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a director of service and operations?