Directory assistance operator vs central office operator

The differences between directory assistance operators and central office operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a central office operator has an average salary of $47,147, which is higher than the $43,056 average annual salary of a directory assistance operator.

The top three skills for a directory assistance operator include customer service, inbound calls and emergency calls. The most important skills for a central office operator are patient appointments, securities, and office operations.

Directory assistance operator vs central office operator overview

	Directory Assistance Operator	Central Office Operator
Yearly salary	$43,056	$47,147
Hourly rate	$20.70	$22.67
Growth rate	-	-8%
Number of jobs	26,546	58,962
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Bachelor's Degree, 48%
Average age	44	44
Years of experience	-	-

Directory assistance operator vs central office operator salary

Directory assistance operators and central office operators have different pay scales, as shown below.

	Directory Assistance Operator	Central Office Operator
Average salary	$43,056	$47,147
Salary range	Between $24,000 And $76,000	Between $31,000 And $71,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between directory assistance operator and central office operator education

There are a few differences between a directory assistance operator and a central office operator in terms of educational background:

	Directory Assistance Operator	Central Office Operator
Most common degree	High School Diploma, 38%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	-	-

Directory assistance operator vs central office operator demographics

Here are the differences between directory assistance operators' and central office operators' demographics:

	Directory Assistance Operator	Central Office Operator
Average age	44	44
Gender ratio	Male, 21.9% Female, 78.1%	Male, 43.6% Female, 56.4%
Race ratio	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	9%	9%

Differences between directory assistance operator and central office operator duties and responsibilities

Directory assistance operator example responsibilities.

Operate private branch exchange (PBX) systems for businesses and organizations.
Plugged in headphones on switchboard, and push switch keys to make connections.
Operate switch keys to relay calls on the PBX switchboard to appropriate departments.
Provide long distance and local telephone services to MCI customers both international domestic.
Place long distance and collect calls via computer and phone system for MCI customers.
Plug in headphones when signal light flashes on cord switchboard, or push switch keys on cordless switchboard to make connections.

Central office operator example responsibilities.

Manage procedural implementation for transition of office to HIPPA regulatory compliance and Medicare PQRI guidelines.
Reduce A/R from 49 to 38 days out, the first time in the CBO history.
Correct exceptions and processing alerts generate from MACADE and POS inputs.
Prepare portfolio reviews for all client meetings and perform daily operations throughout the branch.
Assist in maintaining and updating telephone directories and event schedules via computerize data base.
Supervise a team central office technicians task with maintaining and provisioning critical equipment in central offices.

Directory assistance operator vs central office operator skills

Common directory assistance operator skills

Customer Service, 38%
Inbound Calls, 19%
Emergency Calls, 9%
Customer Calls, 4%
Emergency Situations, 3%
Customer Inquiries, 3%

Common central office operator skills

Patient Appointments, 64%
Securities, 19%
Office Operations, 17%

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Office and Administrative Industry
Directory Assistance Operator
Directory Assistance Operator vs Central Office Operator

Updated January 8, 2025

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