Directory assistance operator vs charge operator

The differences between directory assistance operators and charge operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a directory assistance operator has an average salary of $43,056, which is higher than the $40,131 average annual salary of a charge operator.

The top three skills for a directory assistance operator include customer service, inbound calls and emergency calls. The most important skills for a charge operator are safety standards, in-charge, and CPT.

Directory assistance operator vs charge operator overview

	Directory Assistance Operator	Charge Operator
Yearly salary	$43,056	$40,131
Hourly rate	$20.70	$19.29
Growth rate	-	7%
Number of jobs	26,546	37,041
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Bachelor's Degree, 40%
Average age	44	44
Years of experience	-	-

Directory assistance operator vs charge operator salary

Directory assistance operators and charge operators have different pay scales, as shown below.

	Directory Assistance Operator	Charge Operator
Average salary	$43,056	$40,131
Salary range	Between $24,000 And $76,000	Between $23,000 And $69,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between directory assistance operator and charge operator education

There are a few differences between a directory assistance operator and a charge operator in terms of educational background:

	Directory Assistance Operator	Charge Operator
Most common degree	High School Diploma, 38%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Directory assistance operator vs charge operator demographics

Here are the differences between directory assistance operators' and charge operators' demographics:

	Directory Assistance Operator	Charge Operator
Average age	44	44
Gender ratio	Male, 21.9% Female, 78.1%	Male, 69.8% Female, 30.2%
Race ratio	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	9%	9%

Differences between directory assistance operator and charge operator duties and responsibilities

Directory assistance operator example responsibilities.

Operate private branch exchange (PBX) systems for businesses and organizations.
Plugged in headphones on switchboard, and push switch keys to make connections.
Operate switch keys to relay calls on the PBX switchboard to appropriate departments.
Provide long distance and local telephone services to MCI customers both international domestic.
Place long distance and collect calls via computer and phone system for MCI customers.
Plug in headphones when signal light flashes on cord switchboard, or push switch keys on cordless switchboard to make connections.

Charge operator example responsibilities.

Manage the master calendar and schedule resources such as communication equipment, weapons, transportation and ammunition forecast and delivery.
Collect, scan, and analyze charge entry batches using ICD-9 and CPT coding.
Process daily reports, track quality per ISO regulations.
Ignite burners to preheat products and used torches to apply heat.
Develop and implement training aids for efficiency and simplification to streamline timeframe to become a fully train processing operator.
Develop and implement training aids for efficiency and simplification to streamline timeframe to become a fully train processing operator.

Directory assistance operator vs charge operator skills

Common directory assistance operator skills

Customer Service, 38%
Inbound Calls, 19%
Emergency Calls, 9%
Customer Calls, 4%
Emergency Situations, 3%
Customer Inquiries, 3%

Common charge operator skills

Safety Standards, 31%
In-Charge, 28%
CPT, 11%
Compliance Issues, 11%
Patient Care, 7%
CAD, 5%

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Office and Administrative Industry
Directory Assistance Operator
Directory Assistance Operator vs Charge Operator

Updated January 8, 2025

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