Directory assistance operator vs chief telephone operator

The differences between directory assistance operators and chief telephone operators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a directory assistance operator has an average salary of $43,056, which is higher than the $31,288 average annual salary of a chief telephone operator.

The top three skills for a directory assistance operator include customer service, inbound calls and emergency calls. The most important skills for a chief telephone operator are customer service, , and .

Directory assistance operator vs chief telephone operator overview

	Directory Assistance Operator	Chief Telephone Operator
Yearly salary	$43,056	$31,288
Hourly rate	$20.70	$15.04
Growth rate	-	-
Number of jobs	26,546	38,673
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Associate Degree, 50%
Average age	44	44
Years of experience	-	-

Directory assistance operator vs chief telephone operator salary

Directory assistance operators and chief telephone operators have different pay scales, as shown below.

	Directory Assistance Operator	Chief Telephone Operator
Average salary	$43,056	$31,288
Salary range	Between $24,000 And $76,000	Between $23,000 And $41,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between directory assistance operator and chief telephone operator education

There are a few differences between a directory assistance operator and a chief telephone operator in terms of educational background:

	Directory Assistance Operator	Chief Telephone Operator
Most common degree	High School Diploma, 38%	Associate Degree, 50%
Most common major	Business	Finance
Most common college	-	-

Directory assistance operator vs chief telephone operator demographics

Here are the differences between directory assistance operators' and chief telephone operators' demographics:

	Directory Assistance Operator	Chief Telephone Operator
Average age	44	44
Gender ratio	Male, 21.9% Female, 78.1%	Male, 72.4% Female, 27.6%
Race ratio	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	9%	9%

Differences between directory assistance operator and chief telephone operator duties and responsibilities

Directory assistance operator example responsibilities.

Operate private branch exchange (PBX) systems for businesses and organizations.
Plugged in headphones on switchboard, and push switch keys to make connections.
Operate switch keys to relay calls on the PBX switchboard to appropriate departments.
Provide long distance and local telephone services to MCI customers both international domestic.
Place long distance and collect calls via computer and phone system for MCI customers.
Plug in headphones when signal light flashes on cord switchboard, or push switch keys on cordless switchboard to make connections.

Chief telephone operator example responsibilities.

Input patients personal information into a database, then contact physicians to give patient information.
Answer a switchboard then upgrade to a computer telecommunication system.

Directory assistance operator vs chief telephone operator skills

Common directory assistance operator skills

Customer Service, 38%
Inbound Calls, 19%
Emergency Calls, 9%
Customer Calls, 4%
Emergency Situations, 3%
Customer Inquiries, 3%

Common chief telephone operator skills

Customer Service, 100%

Directory Assistance Operator vs. similar jobs

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Office and Administrative Industry
Directory Assistance Operator
Directory Assistance Operator vs Chief Telephone Operator

Updated January 8, 2025

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