Directory assistance operator vs telephone operators supervisor

The differences between directory assistance operators and telephone operators supervisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a directory assistance operator has an average salary of $43,056, which is higher than the $33,664 average annual salary of a telephone operators supervisor.

The top three skills for a directory assistance operator include customer service, inbound calls and emergency calls. The most important skills for a telephone operators supervisor are quality customer service, computer system, and credit card.

Directory assistance operator vs telephone operators supervisor overview

	Directory Assistance Operator	Telephone Operators Supervisor
Yearly salary	$43,056	$33,664
Hourly rate	$20.70	$16.18
Growth rate	-	-4%
Number of jobs	26,546	1,307
Job satisfaction	-	-
Most common degree	High School Diploma, 38%	Bachelor's Degree, 33%
Average age	44	44
Years of experience	-	-

Directory assistance operator vs telephone operators supervisor salary

Directory assistance operators and telephone operators supervisors have different pay scales, as shown below.

	Directory Assistance Operator	Telephone Operators Supervisor
Average salary	$43,056	$33,664
Salary range	Between $24,000 And $76,000	Between $24,000 And $45,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between directory assistance operator and telephone operators supervisor education

There are a few differences between a directory assistance operator and a telephone operators supervisor in terms of educational background:

	Directory Assistance Operator	Telephone Operators Supervisor
Most common degree	High School Diploma, 38%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Directory assistance operator vs telephone operators supervisor demographics

Here are the differences between directory assistance operators' and telephone operators supervisors' demographics:

	Directory Assistance Operator	Telephone Operators Supervisor
Average age	44	44
Gender ratio	Male, 21.9% Female, 78.1%	Male, 19.0% Female, 81.0%
Race ratio	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%	Black or African American, 13.4% Unknown, 8.1% Hispanic or Latino, 16.2% Asian, 3.6% White, 57.1% American Indian and Alaska Native, 1.4%
LGBT Percentage	9%	9%

Differences between directory assistance operator and telephone operators supervisor duties and responsibilities

Directory assistance operator example responsibilities.

Operate private branch exchange (PBX) systems for businesses and organizations.
Plugged in headphones on switchboard, and push switch keys to make connections.
Operate switch keys to relay calls on the PBX switchboard to appropriate departments.
Provide long distance and local telephone services to MCI customers both international domestic.
Place long distance and collect calls via computer and phone system for MCI customers.
Plug in headphones when signal light flashes on cord switchboard, or push switch keys on cordless switchboard to make connections.

Telephone operators supervisor example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Contribute to management objectives in refining provide script to minimize telephone objections and close sales.
Verify credit information for Comcast customers.

Directory assistance operator vs telephone operators supervisor skills

Common directory assistance operator skills

Customer Service, 38%
Inbound Calls, 19%
Emergency Calls, 9%
Customer Calls, 4%
Emergency Situations, 3%
Customer Inquiries, 3%

Common telephone operators supervisor skills

Quality Customer Service, 26%
Computer System, 14%
Credit Card, 13%
Telephone Calls, 12%
Phone System, 10%
Office Equipment, 10%

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Office and Administrative Industry
Directory Assistance Operator
Directory Assistance Operator vs Telephone Operators Supervisor

Updated January 8, 2025

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