Client Relationship Manager
Springfield, IL jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
+ Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client.
+ Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented.
+ Monitors all program's activities and IT projects associated with the program
+ Includes setting due dates and responsible parties
+ Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met
+ Regular reporting out of all program's activities
+ Solicit feedback from the activity/task owners on sub-tasks
+ Maintain up-to-date activity timeline, articulate progresses and delays
+ Develops and manages activities timelines to ensure all deliverables are completed on schedule.
+ Obtain consensus for activities risks, decisions and closures
+ Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities.
+ Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met.
+ Escalate delayed activities to program's leadership
+ If activity owners are missing deadlines consistently and/or are unresponsive.
+ Managing contract amendments and project change requests for the client.
+ Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client.
+ Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams.
+ Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors.
+ Oversee daily operations and ensure alignment with client expectations and internal standards
+ Supports audits and regulatory reviews as needed
+ Ensure financial billing accuracy
+ Contact healthcare professionals for clarifications and information as needed
**_Qualifications_**
+ Min 5 years related client services experience, preferred
+ Min 5 years' experience in managing complex program activities with high accountability, preferred
+ Bachelor's degree preferred
+ Ability to travel - less than 25%
+ Proven product knowledge in business area
+ Licensed pharmacy technician in Texas preferred
**_What is expected of you and others at this level_**
+ Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities.
+ Own and develop tracking tools to achieve specific program management goals and activities.
+ Create and participate in recurring business review presentations
+ Recommends new practices, processes, metrics, or models
+ Projects may have significant and long-term impact
+ Provides solutions which may set precedent
+ Independently determines method for completion of new projects
+ Receives guidance on overall project objectives
+ Acts as a mentor to less experienced colleagues
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $80,900.00 - $92,400.00
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/19/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
IDN Key Account Executive II - Chicago, IL
Chicago, IL jobs
Dynavax is a commercial-stage biopharmaceutical company developing and commercializing novel vaccines to help protect the world against infectious diseases. We operate with the highest level of quality, integrity and safety for the betterment of public health. Our proprietary CpG 1018 adjuvant powers our diversified infectious vaccine portfolio, which includes HEPLISAV-B, our commercial product approved in the U.S. and the European Union, for prevention of hepatitis B virus in adults. We also supply CpG 1018 to research collaborations and partnerships globally. Currently, CpG 1018 is being used in development of COVID-19, plague, shingles, and Tdap vaccines.
At Dynavax, our vision and work ethic are guided by the collective ideals underpinning our core values, and these form the basis of our dynamic company culture. We strive to maintain a culture where each employee is valued by the organization and where our organization is valued by each employee. We offer a highly flexible work environment for our headquarter employees where individuals work remotely and gather for in-person meetings when necessary. Dynavax is headquartered in the San Francisco Bay area, and our manufacturing facility is in Düsseldorf, Germany.
The IDN Key Account Executive II will have full account responsibility and business ownership for assigned Accounts to establish and grow HEPLISAV-B sales. Working with the Director, Vaccine Sales this position will serve as the primary account owner with assigned IDN, Independent and Group Practice accounts. The IDN Key Account Executive II will be responsible for full top down and bottom up ownership and execution in assigned accounts with a primary objective of expanding Adult Hepatitis B Vaccination and greater adoption of HEPLISAV-B. This role will be responsible for understanding sales strategies and execution plans that enable HEPLISAV-B to meet its full revenue potential in assigned accounts. The IDN Key Account Executive II position will be expected to execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements. This position is field based and will require daily travel. The ideal candidate should reside in or near Chicago, but other locations in major metropolitan areas within the assigned territory will be considered.
Responsibilities
* Responsible for achieving sales targets and owning/managing customer relationships for assigned Accounts. Assigned accounts will include large IDNs, independent customers and group practices.
* Serves as sole owner for assigned accounts - responsible for successful execution at all levels of the customer organization to achieve declared goals/objectives.
* Demonstrates a deep understanding of vaccine decision making, vaccine adoption and implementation process and key decision makers across all levels of assigned accounts.
* Responsible for developing, communicating, and monitoring an account strategy for each assigned account. Conducts quarterly business reviews with Director, Vaccine Sales.
* Execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements.
* Develop relationships with key stakeholders at each level of organization who are responsible for implementation of vaccines.
* Partner with Director, Vaccine Sales to execute sales & marketing strategies to support HEPLISAV-B expansion within assigned accounts.
* Responsible for understanding competitive positioning, market dynamics and customer business models to identify opportunities across assigned accounts.
* Maintain accurate up-to-date customer records in the Account Management system.
* Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications.
* Foster Dynavax core values and leadership behaviors.
* Other duties as assigned.
Qualifications
* Bachelor's Degree required from an accredited institution; MBA preferred.
* 3+ years of life sciences sales experience required; IDN/Hospital experience preferred.
* 2 years of vaccine or buy & bill experience required.
* 2+ years of strategic account management experience preferred.
* Knowledge of the IDN/Hospital landscape within assigned territory required.
* Previous health system account management experience is highly preferred.
* Strong proven strategic vision, business acumen and influencing skills to drive strategic and operational initiatives across the organization.
* Documented track record of consistent sales and growth success along with superb account management skills.
* Proven track record of financial/budget management experience.
* Knowledge of large health systems, including immunization related quality initiatives.
* Excellent oral and written communication skills, presentation and influencing skills.
* Ability to drive business results and identify new opportunities and strategies through strategic thinking and business planning.
* Experience in matrix management, change advocate.
* Heavy travel required.
* Key Competencies: Accountability, Customer Engagement, Customer Discovery, Business Acumen, Executional Effectiveness
* Ability to operate a motor vehicle.
* Ability to sit for prolonged periods; reach with arms and hands; lift and move small objects; and use hands to keyboard and perform other office related tasks including repetitive movement of the wrists, hands and/or fingers.
* Must be able to obtain all industry credentials and certifications.
Additional Knowledge and Skills desired, but not required:
C-suite leadership and account management experience within IDNs and Hospitals is highly preferred.
$119,000 - $155,000 a year
The estimated salary range for this position is $119,000 to $155,000. Final pay determinations may depend on various factors, including, but not limited to experience level, education, geographical location, knowledge, skills, and abilities. The total compensation package for this position also includes other compensation elements such as stock equity awards and participation in our Company's sales incentive compensation program. Field sales employees receive a company car as well. Dynavax also offers a full range of health and welfare insurance benefits, 401(k) company match, and paid time off benefits, including 17 paid holidays in 2025.
California residents: for information on how we handle your personal information and your privacy rights as a job candidate, please see our Candidate Privacy Notice: *********************************************************************************************
Dynavax is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Business Development ~ Cyber-Security ~ 100% Remote
Chicago, IL jobs
National technology company seeking a Business Development Representative that has cybersecurity software sales experience or software product experience and understands Technology, IT, Computer Networking and Cybersecurity. This critical role will call on IT, Infrastructure and Network Security Engineers and their teams.
Best Fit ~ Hunter, Smart, Go Getter, with a strong personality & great Cold Calling skills!
100% Remote with no in-person client meetings!
Generous Base Salary & Uncapped Commission!
Requirements
• 3-5 years of Enterprise Customers sales experience, phone sales experience, 3-5 years of which were in an Inside Sales or Business Development role.
• Previous experience selling computer software, cyber-security or related networking products.
• 3-5 years' experience calling on Enterprise Accounts
• Results oriented, Self-Starting, and highly motivated
• Strong verbal and written communications skills
• Ability to work in a team environment
• MS Office Tools
• SFDC, Salesloft, Outreach.io, Zoominfo, Discoverorg, and LinkedIn
Gretchen Sheppard ~ US HealthCare Careers ~ gretchen@ushealthcarecareers.biz ~ 408-686-9450
Remote Appointment Scheduler
Elgin, IL jobs
Astra Health West is seeking detail-oriented and reliable individuals to join our team as Remote Appointment Schedulers. This is a long-term, permanent work-from-home position with paid training and flexible scheduling options. This position supports patients, caregivers, and clinical staff by coordinating appointments and ensuring accurate scheduling processes. The role is fully remote and offers long-term employment with paid training.
No prior healthcare or scheduling experience is required.
Key Responsibilities
Schedule, confirm, and reschedule patient appointments in accordance with established procedures
Communicate professionally with patients, caregivers, and internal staff via phone and electronic systems
Maintain accurate and up-to-date appointment records
Send appointment reminders and follow-up communications as needed
Coordinate schedules with clinical and administrative teams
Ensure confidentiality and compliance with company policies at all times
Qualifications
Must reside within the United States
Minimum age of 18
Reliable internet connection and a suitable remote work environment
Basic computer proficiency and strong attention to detail
Clear verbal and written communication skills
Ability to manage time effectively and work independently
Prior scheduling or healthcare experience is not required; training will be provided.
Compensation and Benefits
Competitive hourly compensation ranging from $22 to $27, based on experience and availability
Paid remote training
Flexible scheduling options
Permanent employment with opportunities for growth and advancement
Supportive and collaborative remote work environment
Equal Employment Opportunity (EEO) Statement
Astra Health West is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Why Work for Astra Health West?
Astra Health West is committed to building a modern, tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation, flexibility, and professional growth.
Remote Tourism Advisor
Chicago, IL jobs
Our company is family owned and operated! We truly strive to keep an upbeat and positive environment. We love to see our agents succeed and our clients enjoy the smooth process of allowing us to book their vacation!
Job Description
Our company is looking for remote Tourism Advisors
!
As a Tourism Advisor, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.).
You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event ticket and more. No experience required as all training and certifications are provided to become a certified agent.
Responsibilities:
Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events)
Provide exceptional customer service to clients
Maintain relationships with travel partners and vendors
Work well in a group/team setting
Stay up to date on the travel industry and policies
Complete required certification within a timely manner
Complete ongoing training with our company and travel partners
Qualifications
Must be at least 18 years of age
Must reside in the Unites States
Must have a smartphone with reliable internet access
Laptop or desktop computer (highly recommend, however, not required) with reliable internet access
Additional Information
Skills:
Ability to interact, communicate and negotiate effectively
Ability to make travel and event recommendations based on clients interests
Ability to manage time and be organized
Attention to accuracy and detail
Strong verbal and written communication skills
Computer and Internet knowledge
Personal travel experience is not required but will be considered an advantage
Perks & Benefits:
Certification and Credentials
Business Opportunity
High Commission
Travel Discounts
Various Tools & Resources & Support
Company Growth Opportunity
Clinical Quality Documentation Specialist, Full-time, Days, Hybrid (Sign-on bonus eligible)
Chicago, IL jobs
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The
Clinical Quality Documentation Specialist I
reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Clinical Quality Documentation Specialist I position facilitates improvement in the overall completeness and accuracy of quality data and outcomes through extensive interaction with physicians, nursing staff, interdisciplinary quality committees, multidisciplinary teams and clinical coders. The Clinical Quality Documentation Specialist I applies clinical expertise, knowledge of the national Quality agenda, professional nursing standards, current research, best practices, and interdisciplinary collaboration to advance problem analysis and creative process redesign for clinical documentation.
The Clinical Quality Documentation Specialist I acts as a change agent to systematically drive and implement change as prioritized by Clinical Documentation Leadership and Senior Clinical and Senior Quality leadership and/or through the quality and safety committees. Participates in performance improvement initiatives, receives and monitors control plans and data trends under the purview of the Clinical Documentation and Clinical Quality Programs and in collaboration with clinical interdisciplinary quality committees and physician practices. Key to this role is the ability to compel changes in documentation through in-person interaction to facilitate accurate representations of patient characteristics within the medical record so that process and outcome measures based on documentation reflect performance accurately.
Responsibilities:
In partnership with Clinical Documentation Leadership and the Medical Directors of Clinical Documentation, maintains integrated relationships with business unit and system physician and administrative leaders to advance quality metrics through front-line documentation efforts.
Rounds daily with physician and advanced practice providers (APPs) in assigned service line(s) or business units to ensure appropriate and accurate documentation in the medical record. Ensures the level of services and acuity of care will accurately be reflected in quality outcomes.
Partners with operational and medical leadership in a given service line or business unit to identify, develop and implement successful communication and education, to engage physicians and improve processes and outcomes.
Performs daily medical record reviews in assigned service line(s). Performs data collection activities to identify documentation issues, quality issues, and opportunities for improvement in patient care and services.
Basic understanding of clinical documentation through the lens of local and national quality and ranking methodologies, including but not limited to, U.S. News and World Report, Vizient, Leapfrog, the CMS Star Rating, and payer contracts and assists the Managers of Clinical Documentation in execution of and maintenance of key strategies to effect change.
Understands the basics of leveraging their NM network to initiate conversations, identify root causes and resolution, and align resources.
Analyzes quality and patient safety data to identify patterns in the management of patient care and services using reported 1.) Hospital acquired conditions, 2) Patient safety indicators, 3) Case Mix index, and 4) Expected mortality.
Collaborates with the Clinical Quality Team to model, teach and improve upon the culture of safety with shared improvement in all venues.
Presents updates to operational and medical leadership, attending and resident physicians and interdisciplinary quality committees.
Communicates effectively and collaborates with colleagues and the Clinical Coding Team. Fosters an environment to execute a shared vision in creating a model of best practice in the accurate reporting of patient diagnoses, comorbid conditions and treatment rendered.
Professional Development and Education:
Masters evidence and literature in relevant clinical area, discipline, and improvement science, including clinical quality improvement, patient safety, human factors, failure modes, root cause analysis, and related performance and safety resources.
Applies knowledge of professional nursing standards, best practices, and interdisciplinary collaboration to advance problem analysis and resolution and creative process redesign.
Other:
Participates in a minimum of one NM Clinical Documentation committee as approved by Manager, Clinical Documentation
Participates on departmental and hospital committees and task-forces as assigned.
Participates in concurrent performance improvement activities and on-going review activities.
Performs other job-related duties as requested, including special projects.
Complies with Northwestern Memorial Hospital policies on patient confidentiality including HIPPA requirements and Personal Rules of Conduct.
Qualifications
Required
:
Registered Nurse in the State of Illinois
Bachelor's or Master's degree in nursing
Minimum 2 years of experience of bedside nursing care and participation in clinical quality, patient safety, or related initiatives with evidence of effective change management skills.
Must possess and consistently demonstrate:
Strong interpersonal, communication, conflict management, diplomacy and negotiation skills.
Proven leadership to affect positive clinical quality outcomes.
Analytical skills necessary to independently collect analyze and interpret clinical data.
Basic computer skills and willingness to learn computer applications relative to this position
Preferred
:
Master's Degree
Five years' experience in medical/ surgical, critical care, intensive care or emergency care preferred
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our
Benefits
section to learn more.
Sign-on Bonus Eligibility:
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Locum Remote Days, Swing and Overnight Radiology Coverage needed
Libertyville, IL jobs
All Star Healthcare Solutions is seeking a Radiologist for Remote Overnight Locum coverage in Illinois. Some details include:
Hours are either, 7a‐5p, 5p‐12a or 5p‐1a, or 11p‐7a or 12a‐7a
Predominantly CT studies
~20 CT's per night on average
Other modalities are primarily US and plain film, with an occasional MR
Multiple weeks offered each month, ongoing
When can you start and what availability can you offer?
All Star Healthcare Solutions benefits:
Competitive pay;
Malpractice coverage;
Paid and coordinated travel services;
Full‐service agency;
24/7 professional and reliable service;
Dedicated, specialty‐specific consultants;
Member of NALTO
Founded in 2003, All Star has grown into a full‐service, award‐winning staffing company with more than 22 years of proven success. Today, we serve 450,000+ providers and facilities nationwide.
Here, it's not just about covering shifts ‐ it's about building lasting partnerships and supporting careers that are happier, healthier, and more rewarding.
Program Leader I, Workforce Health & Safety, Full-time, Days (Hybrid)
Winfield, IL jobs
is $31.00 - $43.40 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Benefits:
* $10,000 Tuition Reimbursement per year ($5,700 part-time)
* $10,000 Student Loan Repayment ($5,000 part-time)
* $1,000 Professional Development per year ($500 part-time)
* $250 Wellbeing Fund per year ($125 for part-time)
* Matching 401(k)
* Excellent medical, dental and vision coverage
* Life insurance
* Annual Employee Salary Increase and Incentive Bonus
* Paid time off and Holiday pay
Description
The Program Leader I, HR, Workforce Health & Safety reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Program Leader I, HR is responsible for providing planning, support, and overall coordination of the employee programs for the health system.
Responsibilities:
* Possesses strong oral and written communication skills. Effectively communicates and collaborates with all layers of management and employee groups in diverse settings.
* Maintains employee inquiries, requests or reports and responds in a timely and considerate manner.
* Acts as a technical and informational resources for the department running reports and applying rigorous analytical skills in support of improvement projects.
* Effectively communicates and builds data process solutions.
* Support the creation, development, measurement and report of departmental metrics to measure key programs and opportunities.
* Possesses strong attention to detail and superior organizational skills to track progress, monitor timelines and provide administrative support for department initiatives.
* Adapts behaviors and work methods in response to new information, changing conditions, customer needs and team building.
* Builds trust with customers and team members.
* Other duties as assigned.
ADDENDUM - Program Leader I, Workforce Health & Safety
* Routinely monitors employee injury data for a designated division, department, or service line. Meets with leadership and staff routinely to develop and recommend measures for assuring safe practice/behavior.
* Recognizes and anticipates hazardous or unsafe practices. Identifies solutions (training, alternative products, change of practice) when unsafe behaviors or potential for injury is present.
* Provides professional and consultative support (i.e., professional advice, recommendations, evaluations, inspections, development, or hands-on assistance) to assure that safe work practices, procedures, and policies follow best practice, in addition to all pertinent regulatory, accreditation, and licensure standards.
* Enforces compliance with safe practice, policies, and regulatory requirements related to occupational health and safety.
* Coordinates collection, compilation and reporting data from resources within NMHC, as necessary, to effectively track metrics related to occupational health and employee safety.
* Maintains accurate documentation related to NMHC's occupational health and employee safety programs (i.e., Employee Injury Reports, OSHA Injury Logs, Safety Data Sheets, training records, etc).
* Promotes occupational health and employee safety activities by actively participating in various hospital and system-wide committees, implementation teams, and other task force teams as assigned.
* Keeps current on legislation, regulatory changes, code changes, maintains knowledge of current and emerging issues and trends in areas of specialty. Participates in regulatory processes, surveys, inspections as needed.
* Supports overall Workforce Health and Safety for the system while collaborating with Leaders, Regional Managers and Program Leads and other key stakeholders.
* Specific program oversight is assigned by manager and could include, but is not limited to the following: Provide support on Workforce Health and Safety system, SafetyNet, and work with the third-party programmer to ensure enhancements and or break/fixes are completed timely and on budget. Coordinate/liaison with Occupational Health partners to collaborate on projects, improve processes, and coordinate mass vaccination clinics. Provide support during integration and alignment of Workforce Health and Safety programs for acquired or merged companies. Assist with Workforce Health and Safety policy updates.
Qualifications
Required:
* Bachelor's degree in occupational health, environmental health, healthcare administration, healthcare management, public health, or related field
* One to three (1-3) years of relevant work experience
Preferred:
* Master's Degree in Occupational/Environmental Health, Public Health, Business, or related field and/or comparable experience
* Knowledge of Joint Commission, OSHA, CMS and IDPH standards and other relevant regulatory health and safety codes
* Knowledge or experience in performance improvement methodology
* Experience with health and safety regulations related to healthcare and ambulatory occupancies
Population Served:
* NM employees in designated region or business unit(s)
* Leadership
* Physicians and professional staff
* Infection Control & Prevention
* Quality Strategies
* Occupational Health
* NM Vendors and Contractors
* NM Campus partners
* Regulatory and accreditation agencies
Qualifications
Required
* Bachelor's degree
* Analytical skills
* Effective communication skills, both written and verbal
* Proven software competencies (MS Office Suite)
* Ability to travel to designated NM locations
Preferred
* N/A
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
M365 Copilot Studio Engineer
Schaumburg, IL jobs
Zurich North America is currently hiring a M365 Copilot Studio Engineer and this person will work in a hybrid schedule out of our Schaumburg North America HQ.
Responsible for designing, building and optimizing intelligent copilots using Microsoft Copilot Studio. This role blends engineering expertise with user-centric design philosophy to deliver scalable, secure and high-performing AI assistants to enhance productivity and decision making.
Responsibilities:
Familiarity with Microsoft 365 Copilot ecosystem holistically
Experience with Low-code development (Power Platform)
Understanding of AI orchestration and data integration
Apply prompt engineering and RAG techniques to improve contextual accuracy
Develop CI/CD pipelines for agent deployment and updates
Create telemetry dashboards and alerting mechanisms for proactive issue resolution
Knowledge of governance, compliance, and security in enterprise environments.
Design conversation flows and intents based on desired solution and outcomes.
Develop custom actions to extend agent functionality.
Implement modular design philosophy with agent-to-agent workflows to support reusability.
Collaborate with UX designers or apply principles to ensure intuitive user experience.
Prototype and test agent interactions for usability and effectiveness and measure user feedback.
Apply Zurich standard AI principles to architecture and design.
Conduct appropriate reviews, unit testing and user testing.
Implement data logging for observability and diagnostics.
Maintain documentation for architecture, flows and configurations.
Ensure compliance with privacy and security teams and ensure resiliency.
Work with junior engineers and designers in ZCC MX team to iteratively develop solutions.
Engage stakeholders to gather requirements and refine use cases.
Analyze user feedback and system data to improve agent experience.
Stay current with Copilot product developments and releases and continuously improve products.
Contribute to user education and adoption throughout the development and deployment lifecycle.
Basic Qualifications:
Bachelor's Degree and 7 or more years of experience in the Application Design and Development area OR
High School Diploma or Equivalent and 9 or more years of experience in the Application Design and Development area
Preferred Qualifications:
Experience integrating Copilot studio with enterprise systems, APIs, and data sources.
Strong collaboration skills with local and global product managers, business analysts, UX designers and business leaders
Experience designing, developing, and implementing Copilot agentic solutions across ZNA business units.
Experience maintaining all appropriate security, governance/compliance and ethical expectations.
Experience improving technology through agile approach.
Insurance or financial services background
Strong communication skills
Strong problem solving and analytical skills
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.
The pay range shown is a national average and may vary by location. The proposed salary range for this position is $108,130.00 - $177,100.00, with short-term incentive bonus eligibility set at 15%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500 .
Join us for a brighter future-for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: Yes
Linkedin Recruiter Tag: #LI-MG1 #LI-ASSOCIATE
Director, Underwriting and Insurance Brokerage (Hybrid)
Naperville, IL jobs
Main Function
The Director of Underwriting and Insurance Brokerage is responsible for managing the underwriting department and underwriting for the Illinois Provider Trust (IPT) and Medical Alliance Insurance Company (MAIC) hospital and physician professional liability programs. Supports IHA's external insurance placements.
Outline of Responsibilities
Execute underwriting strategy and work cooperatively with claims, risk management, and actuarial staff in the evaluation of risks for inclusion in MAIC and IPT and to assure appropriate pricing of risks
Oversee the new and renewal underwriting process including renewal solicitation, application review, rating, communication of contribution/premium to members/insureds and issuance of all coverage documents
Operate in accordance with Letter of Authority for MAIC new and renewal business
Serve as a resource to members and insured regarding coverage and exposure issues
Develop and implement underwriting guidelines and workflow processes for department and Underwriting Coordinator
Supervision of Underwriting Coordinator
Supports IHA's brokerage business including renewal solicitations; analyzing quotes; presentation of renewal proposals to clients; invoicing; taxes as applicable; and policy review
Collaborate with internal departments including IT, and corporate finance to identify and implement process improvements
Other duties as defined
Qualifications
A minimum of 7 years of underwriting decision-making experience preferably for medical professional liability lines. Bachelor's degree required. At least 4 years of related experience may be considered in lieu of education. Must possess Illinois Producers license or obtain license within first year of employment. Strong analytical and organizational skills. Strong written and verbal communication skills with a keen ability to communicate technical information in a concise manner. Exhibit a high degree of professionalism, and possess solid interpersonal, and customer service skills. Exceptional attention to detail, problem solving and decision-making stills. Ability to thrive during peak seasonal workload times. Proficiency in Microsoft office suite. Routine travel is required.
Interested and qualified candidates may contact Chenice Thomas at ************** or via email at ***************************** .
Pay Range: $124,239 to $186,359 annually, actual compensation is dependent on job-related factors such as experience, education, skills and qualifications for the role.
We offer a competitive compensation package, including excellent benefits. IHA offers a full range of benefit programs based on eligibility. Click here to review our Benefit Summary.
Auto-ApplySr. Analytics Consultant - Medical Drug Business
Chicago, IL jobs
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.
**Job Summary**
The Senior Consultant's primary responsibility is to leverage strong technical skills and healthcare industry knowledge to support medical drug business and clinical and stakeholders. This role will be accountable for the analytical support and consultancy of internal customers and advisory service for internal senior leaders.
**Requir** **ed Job Qualifications:**
+ Bachelor's degreeand 6 years of experience in health care services, statistical analysis, or insurance industry economics or related field OR Master's degree with 4 years of experience in health care services, statistical analysis, or insurance industry economics or related field OR PhDwith 2 years of experiencein health care services, statistical analysis, or insurance industry economics or related field OR 10 years of experience in health care services, statistical analysis, or insurance industry economics or related field
+ Understanding, and being highly proficient at querying a wide variety of internal and external data sources to get meaningful insights.
+ Strong analytical skills and proficiency in computer languages, such as SQL, Python, R, etc.
+ Performance excellence in championing initiatives and collaborating with multiple stakeholders to bring the initiative to life and, ability to work under pressure and delivery high quality output to senior leadership to decision making within short timeline.
+ Ability to create a dynamic and visually engaging dashboard leveragingdata visualization tools such as Tableau or Power BI
+ High degree of business intelligence and understanding how to take a business case from inception to customer or partner execution.
+ Experience leading an analytic initiative to success.
+ Excellent communication and presentation skills.
+ Ability to work independently and as part of a team.
**Preferred Job Qualifications:**
+ Experience with project management methodologies.
+ Experience of Healthcare industry - payor, provider, pharmacy
+ Experience with version control/collaborative tools, such as GitHub
+ Experience with automation tools, such as Alteryx.
**This is a Flex role (3 days in office; 2 days work from home).**
**Sponsorship is not available.**
\#LI-PD1
\#LI-HYBRID
INJLF
**Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**
**Pay Transparency Statement:**
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
**HCSC Employment Statement:**
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
**Base Pay Range**
$82,700.00 - $149,300.00
Exact compensation may vary based on skills, experience, and location.
**Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.**
**Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)**
For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.
Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.
HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.
If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations.
Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.
Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas,
Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2025 Health Care Service Corporation. All Rights Reserved.
IT Systems Administrator III
Collinsville, IL jobs
The Systems Administrator III sets up, configures, and supports our enterprise systems and ensures that plans, controls, processes, standards, policies, and procedures are documented and aligned with Touchette Regional Hospital and SIHF Healthcare IS standards. They are also responsible for mentoring junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required. They provide their expert opinion to leadership when required and assists leadership in assessment, planning or evaluation of tasks or projects assigned to themselves or junior staff. Handles advanced systems & systems security support issues. Performs as a critical member of a cohesive, information systems team; while also maintaining the stability, security, availability, performance, and support of the organization's enterprise systems.
This includes creating and maintaining a variety of hospital information systems, applications, storage, email, and database systems. This position provides support for systems and applications including, but not limited to AWS, Microsoft 365, Microsoft Servers, and Workstations, Linux, Citrix, Meditech, Athena, Exchange, Active Directory, VMWare, Veeam, SCCM, PDQ Deploy, DUO, CyberArk, LogRhythm, Netwrix and MS SQL server, etc. This individual participates in technical research and planning to enable the business to operate effectively and securely. The position is responsible for providing after hour, holiday, and weekend support as required and all other duties as assigned.
Essential Functions and Responsibilities:
Gather and analyze user needs and requirements in accordance with IT processes.
Develop, provide, and maintain necessary documentation for all systems applications and server systems.
Manage systems monitoring applications using related monitoring tools; proactively address anomalies.
Assist with systems infrastructure, systems security, and systems maintenance in a multi-hospital & multi-healthcare clinic environment.
Participates in IT department, team, user group and technology governance meetings.
Maintains appropriate system documentation in ticketing and/or project tracking systems in accordance with department standards.
Determine and implement best-practice solutions for common and unique infrastructure or server systems issues without direct supervision.
Conduct research on network products, services, protocols, and standards in support of systems and software procurement and development efforts.
Installs and maintains operating systems and security patching.
Uses strong technical background, including expert knowledge of systems administration tools and best practices to support the organization's IT functions and needs.
Diagnoses and repairs server, workstation, application, database, and storage failures
Responsible for applying monitoring, endpoint security and capacity planning of organizational information systems, applications or services where appropriate.
Manages backup and restore processes and maintains general health of backup environment.
Creates, configures, maintains, and monitors servers, workstations, applications, and other enterprise systems whether virtual or physical.
Resolves outages, escalations and completes projects in a timely fashion.
Provides after hour, weekend, and holiday technical support as assigned.
Makes themselves available after hours for escalations and support as needed.
Makes technical recommendations to leadership as required as part of the enterprise planning and budgeting process.
Creates project plans and maintains budgeting processes in support of the IS department leadership.
Maintains data center environment and monitoring equipment.
Documents new or undocumented information systems policies, procedures, controls, plans, processes, and standards.
Provides in person or on-line training and creates presentations on policies, procedures, controls, plans, processes, and standards when required.
Works professionally and collaboratively with management, staff, and peers to meet organizational objectives.
Works collaboratively to resolve service interruptions and identify hardware, application, or service enhancements.
Maintains high work ethic and standards.
Attends meetings as assigned and performs related tasks in a timely manner.
Always provides quality customer service to all internal and external customers.
Mentors junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required.
Continually looking to automate processes and to improve security of any process or procedure.
This position is hybrid work-from-home, and this individual must be able to perform effectively from both environments.
Performs all other duties as assigned.
Minimum Qualifications:
Education
Bachelor's degree in health care, Business Administration, Computer Information Systems or related fields, or equivalent work experience.
Experience:
8+ years' experience working in a Systems Administration II+ role.
Strong experience with storage technologies
Provides potential solutions when presenting problems or issues.
Works with and through management to address any interpersonal or other non-technical issues.
VMWare experience required.
Microsoft Active Directory experience required.
Microsoft SCCM or SmartDeploy experience is a plus.
Microsoft SQL Server experience is a plus.
Microsoft Exchange experience is a plus.
Strong experience with Microsoft Workstation and Server security functions, protocols, and technologies.
Strong experience with Microsoft Server 2003, 2008, 2012, 2016, DNS, DHCP, Microsoft Workstation 10, 11, Active Directory, SQL Server, networking, Group Policy, and other Windows Server functionality.
Linux experience a plus.
Veeam experience required.
Familiarity with health care data.
Certifications, Licenses, and Registrations
Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent certification.
Microsoft 365 Certified: Enterprise Administrator Expert a plus.
VMWare certification a plus.
Veeam certification a plus.
Skills and Abilities
Ability to set priorities and manage workflows.
Ability to work effectively and communicate professionally with staff, patients, and external agencies.
Clearly identifies objectives and executes upon those objectives.
Ability to exercise initiative, problem-solving, and decision-making skills.
Excellent documentation traits
Have integrity, initiative, and focus.
Strong organizational skills
Ability to work in a fast-paced environment.
Ability to multi-task and work autonomously.
Ability to be flexible with job duties.
Ability to work independently under minimal supervision.
Exceptional critical thinking and problem-solving ability.
Strong interpersonal skills to assist non-technical individuals with complex technical issues.
Attention to detail.
Physical Demands:
Must be able to sit and/or stand for prolonged periods of time
Must be able to wear personal protective equipment (PPE) (mask, gown, gloves) when required
Must be able to use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; climb ladders; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Must occasionally lift and/or move up to 50 pounds; 100 pounds with assistance.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
FLSA Statement:
This position is classified as exempt under the Fair Labor Standards Act (FLSA).
EEO Statement:
Touchette Regional Hospital is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Licensed Crisis Counselor - Fully Remote in Joliet, IL
Joliet, IL jobs
Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in IL and hold one of the following): LSW LPC LCPC LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Illinois residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
* Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
* Build rapport, actively listen, and foster client engagement.
* Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
* Provide resources, coping strategies, referrals, and safety planning.
* Intervene appropriately in emergent situations.
* Maintain accurate, timely, and clinically sound documentation.
* Multitask effectively while navigating multiple software systems.
* Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
* Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
* Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Collections Specialist, Patient Financial Services
Westchester, IL jobs
It's the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join? We are looking for a Collections Specialist, Patient Financial Services to join our team. The position will be based at the corporate office located in Westchester, IL near Oak Brook. This is a work from home position; however, the candidate must be flexible to train onsite. As a Collections Specialist, Patient Financial Services you must possess strong communication, attention to detail and collaboration with all parties involved.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer incoming calls into call center and assist patients/insurance companies with account questions in a courteous and timely manner. Ensure patient/insurance companies understand the billing statements and processes to provide the highest level of customer care.
Facilitate follow-up communications with insurance companies and patients regarding claim/payment status through practice management system and reporting tools.
Document all actions and maintain a permanent record of patient accounts to ensure a sufficient audit trail
Review and adjust balances according to fee schedules and management/MD requests, able to verify that claims have processed correctly by the insurance plan.
Research and obtain necessary documentation for insurance companies to process outstanding claims.
Identify denials and appeal with proper documentation within a timely manner to secure payment.
Answers patients' questions regarding statements and insurance coverage. Telephones or emails insurance carriers, adjusters and/or third-party companies to resolve unpaid balances.
Responds and handles attorney requests for bills as well as any questions regarding balances. Also negotiates settlements as cases close.
Any other duties as assigned.
Education and/or Experience
High school diploma or general education degree (GED)
Minimum of 2+ years of accounts receivable/collection experience in Workers Compensation; preferably in an Orthopedic practice.
Experience dealing with attorneys is a plus.
What's in it for you? MOR offers their employees a comprehensive compensation and benefits package.
Pay Rate: $19.00 - $23.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.
Medical, Dental and Vision Insurance.
Paid Time Off and Paid Holidays.
Company-paid life and long-term disability insurance.
Voluntary life, AD&D, and short-term disability insurance.
Critical Illness and Accident Insurance.
401(k) Savings Plan.
401(k) Employer Contribution.
Pet Insurance.
Commuter Benefits.
Employee Assistance Program (EAP).
Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
HSA Employer Contribution (when enrolled in a HDHP).
Tuition Reimbursement.
Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.
Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Chicago, IL jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
Easy ApplyNon-Acute Pharmaceutical Sales Specialist
Springfield, IL jobs
**This role will be 100% remote.** Be a part of the fast-paced Non-Acute pharmaceutical sales team- responsible for winning, maintaining and growing customer relationships. This direct sales and customer account management role is responsible for day-to-day activities like order resolution, placement, and account maintenance as well customer initiatives, sales presentations and more.
**_Responsibilities:_**
+ Wins and retains new business in assigned sales region.
+ Responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers and strategic accounts.
+ Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity.
+ Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Qualifications:_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-4 years of account management or sales experience, preferred
+ Strong communication and organizational skills
+ Strong working knowledge of Microsoft Excel and Outlook
+ Experience using Salesforce or other CRM systems, preferred
**Anticipated pay range:** $57,000 - $81,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being starting on day one of employment.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan & employer match
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/29/2025 and may close sooner depending on the number of applicants. If interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
\#LI-JC1
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)
Springfield, IL jobs
Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus.
This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area.
Key Areas of Responsibility
- Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials.
- Developing new programs for customer engagement including integrated marketing programs from concept to execution
- Drive Maximus Federal solutions and offerings.
- Manage digital and social media strategies across the federal market
- Build, manage, and coach a high-performing marketing team.
- Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports.
- Work closely with the growth leaders to align sales and marketing strategies
- Maintain brand standards and ensure compliance across all marketing and communications channels.
- Build long-term relationships with employees, clients, government officials, and stakeholders.
- Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company.
- Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement.
- Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation.
This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions.
Qualifications:
-15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team.
-Previous experience at a corporation focused on the Federal sector.
-Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered.
-MA degree in Marketing, Communication, or similar relevant field, preferred.
-Outstanding communication, presentation, and leadership skills.
-In-depth knowledge of the Federal sector.
-Critical thinker with problem-solving skills.
-Strong interpersonal and communication skills.
Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
216,155.00
Maximum Salary
$
292,455.00
Easy ApplyLicensed Counselor & Art Therapist (Flexible Schedule)
Gurnee, IL jobs
Job DescriptionBenefits/Perks
Flexible Scheduling
(Work in office and from home)
Competitive Compensation
Hiring ART, LPC, LCPC, LCSW, or LMFT
Bilingual/Spanish plus but not required
Job Summary
We are seeking a licensed Mental Health Art Therapist to join our team! In this role, you will diagnose and treat psychological disorders, teach communication skills, assist patients in addressing dysfunctional behaviors, and guide them through crises. If you are an experienced therapist passionate about providing high-quality care and mental health solutions, we want to hear from you!
Responsibilities
Perform intake assessments
Provide mental health therapy for individuals, couples, families, and children
Create individualized treatment plans for each client
Use evidence-based treatment methods to facilitate group and individual treatments
Maintain detailed and accurate documentation of patient information and treatment plan
Adhere to all facility and licensing standards
Qualifications
Masters degree in counseling, social work, or similar field & be either working towards Art Therapy License or be an Art Therapist
Current and unrestricted therapy license in the State of Illinois
Previous experience as a mental health therapist preferred
Basic Life Support (BLS) and CPR certified
Excellent communication and interpersonal skills
Highly organized
Flexible work from home options available.
Infrastructure Engineer
Chicago, IL jobs
Midtown is seeking an Infrastructure Engineer to join our world-class team at our Chicago headquarters.
The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) and supports all club locations.
The role is hybrid work-from-home and required to also come in the office in Chicago 2 days per week (Monday/Tuesday)
The position is based in the Chicago area and will involve travel to Midtown club locations.
About Our Company
We work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
Who We Want
We are looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.
The Position
The Infrastructure Engineer is responsible for implementing, supporting, and maintaining Midtown's infrastructure systems. The position is a hands-on technical role and requires a strong foundation in on-premise networking and infrastructure, as well as expertise in Microsoft Azure cloud services. The Infrastructure Engineer will work on projects, serve as escalated support, and help monitor server systems to ensure reliable uptime, performance, and security across all our corporate and athletic club locations. This person is responsible for analyzing the needs of the business and working with the Midtown IT team to implement new cost-efficient technical directives and present project plans on how to best address infrastructure issues/shortcomings.
The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) but will require frequent travel to all Midtown locations as projects require.
The role is hybrid work-from-home and required to also come in the office in Chicago
This position is based in the Chicago area and will involve frequent travel to all eight Midtown club locations as projects require
ROLE AND RESPONSIBILITIES
Design, deploy, and maintain on-premise and Azure cloud infrastructure using performance and security best practices.
Implement hybrid cloud solutions integrating SaaS and on-premise systems.
Manage Azure resources including VMs, networks, storage, and containers.
Support and maintain Hyper-V infrastructure.
Apply security best practices and ensure compliance with data protection regulations.
Implement RBAC, network security groups, and collaborate on vulnerability remediation.
Manage LAN, SD-WAN, Wi-Fi, VPNs, and firewalls.
Maintain hybrid Microsoft Entra ID and Active Directory infrastructure including Group Policy management.
Monitor system performance using tools which include Microsoft SCOM, Azure Monitor, Application Insights, and Log Analytics.
Ensure high availability (HA), disaster recovery (DR), and business continuity (BCP) in on-premise and Azure cloud environments.
Optimize infrastructure services for the best cost efficiency and scalability.
Support software developer infrastructure including Azure containers, APIs, and app services.
Work with IT Security team to review security configurations, identify risk items, and perform vulnerability remediation.
Serve as an escalation point for infrastructure and support teams.
Maintain technical documentation and ensure alignment with security standards.
Provide off-hours support for critical upgrades/outages and conduct periodic site visits (25% travel).
Other duties assigned by manager.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelors in IT-related field or certificate equivalent.
4+ years in Infrastructure Engineering.
3+ years with Azure design/support.
Skilled in Azure Rights Management & Cloud App Security.
Proficient in PowerShell.
SCCM/SCOM, Active Directory, Group Policy expertise.
Hands-on with networking, virtualization, DNS, DHCP, ADFS, Firewall, VPN, certificate management.
Deep knowledge of Microsoft 365, Exchange, SharePoint, Teams, Intune, Defender, Purview.
Strong communication and problem-solving skills.
Eager to work with multiple teams and projects at the same time.
Experienced in a on-premise/cloud admin or similar role.
PREFERRED SKILL
Azure Network Engineer Associate (AZ-305), Azure Developer Associate (AZ-204), Microsoft Azure Administrator Associate (AZ-104).
Azure-based app development resources which include containers, APIs, and app services.
CCNA or Network related certificate/degree.
Business Continuity or Disaster Recovery planning experience.
IT Security Remediation experience.
ASSOCIATE BENEFITS
Complimentary club membership.
Discounts on Midtown products and services.
Access to hundreds of free courses for professional development.
Health insurance for eligible full-time associates (30+ hours a week).
And more.
Associate Benefits
Members of the Midtown team receive:
Salary Range: $105,000-$115,000. The actual compensation will depend on experience, and/or additional skills you bring to the table. Complimentary club membership
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates.
You may also visit: **********************************************
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
Auto-ApplyCoordinator II, Performance Monitoring
Springfield, IL jobs
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**What Performance Monitoring contributes to Cardinal Health:**
Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.
**Responsibilities:**
+ Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
+ Conduct case audits to ensure correct process steps have been followed for the "patient journey"
+ Monitor calls and provide effective written feedback
+ Maintain knowledge of the client's program and product/service offerings.
+ Interpret and transcribe inbound and outbound calls from patients and health care providers.
+ Identify adverse events when monitoring calls.
+ Ensure documentation is in order following client regulatory guidelines.
+ Identify trends and training needs from call monitoring and escalate appropriately.
+ Work effectively with dynamic, integrated task teams
+ Maintain a work pace appropriate to the workload
**Qualifications**
+ HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
+ 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset.
+ 2 years' quality review experience preferred.
+ Knowledge of medical terminology preferred.
+ Exceptional listening skills required.
+ Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
+ Multi-tasking, time management and prioritization skills considered an asset.
+ Bilingual Spanish would be an asset.
**What is expected of you and others at this level**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**Training and Work Schedules** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**Remote Details:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $18.35 per hour - $26.40 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/2/2026. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************