Customer Experience Manager jobs at Emerson - 1874 jobs

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle. Job Requirements Act as the central point of communication for client orders, managing changes in specifications, schedules, estimates, and instructions while representing the company. Serve as a liaison to facilitate clear communication between clients and internal departments throughout the order process using standard processes. Foster and maintain client relationships to establish a mutually beneficial business partnership. Drive clients to utilize standard inputs and tools. Review all order plans to identify and address any obstacles to ensure successful project completion. Address and resolve client or production issues, escalating them as necessary. Utilize independent discretion to negotiate solutions that influence the general business operations of clients. Utilize specialized knowledge in print and marketing services to make independent operational decisions (e.g., shifting work between locations, adjusting print specifications, shut/start production equipment, and job engineering). Provide client consultation and education on the overall print business. Manage vendor relationships to provide comprehensive end-to-end solutions for the client. Engage in account evaluations/renewals to identify and capitalize on opportunities for account optimization. Participate in cross-departmental projects. Some roles may require adherence to additional guidelines, regulations, and policies, particularly in areas such as Food Safety or High Compliance. Appropriate education and/or experience may be substituted on an equivalent basis. Education: Bachelor's degree preferred Experience: 3 years' experience in customer service or print environment preferred Knowledge, Skills & Abilities: Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred). Physical Demand Requirements: Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance. Physical Effort: Work requires handling light weight materials or equipment with no special speed or exertion. Working Conditions: Ordinary office, shop, field, or warehouse working conditions with some slightly disagreeable features. Hazards: Negligible. Little or no exposure to hazards. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. #LI-BB1

Member Experience, Manager Reports to: Vice President of Member Experience About the Responsible Business Alliance (RBA): The Responsible Business Alliance (RBA) is a non-profit coalition of leading companies dedicated to advancing responsible business conduct in global supply chains. The RBA has a Code of Conduct and a range of programs, training, and assessment tools to support continuous improvement. The RBA has a global footprint, with offices in North America, Europe, and Asia. The RBA and its Responsible Mineral, Labor, and Factory Initiatives have more than 600 member companies with combined annual revenues of greater than $8 trillion, directly employing over 85 million people, with products manufactured in more than 120 countries. Position Overview: We are seeking an experienced individual who has an understanding of the RBA Code of Conduct and responsible sourcing to join our dynamic membership team. The ideal candidate will have proven expertise in responsible sourcing, ESG compliance, and an understanding of the RBA Code of Conduct and its tools and services. This is a member-facing role that requires customer service experience along with the ability to manage multiple priorities in a fast-paced setting. Key responsibilities include working with RBA members in understanding the various tools and services of the association (worker voice, audits, risk assessments, member on-boarding, and help desk coordination). This position also involves product ownership of our Learning Management System (LMS) and proprietary Worker Voice platform, ensuring seamless adoption and engagement. Primary Duties and Responsibilities: Provide direct support to corporate members on issues related to RBA tools and services and overall new member onboarding, membership information, understanding the value and use of RBA tools and services, etc. (Please note: RBA has a team of specialized issues management experts for depth in each area, but a high-level knowledge is required to provide an initial response when necessary and how it relates to the use of RBA tools and services). Learn and manage our suite of proprietary platforms offered as member benefits and provide support to members, ensuring adoption across global supply chains. This includes a broad range of topics, covered by approximately 15 platforms. Serve as an expert and Product Owner for two key platforms: (1) Learning Management System (LMS) powered by 3rd-party Docebo platform, and (2) our proprietary Worker Voice platform. Provide platform demos, training sessions, and onboarding for members, suppliers, and new member prospects. Assist with new member prospect development, converting prospects into new members. Ensure smooth member onboarding, enrollment processing, renewals, and troubleshooting for a positive member experience. This pertains to new member companies and new staff at existing member companies. Act as deputy to the Vice President of Member Experience and provide direct assistance to the operations of the membership department. Maintain a proactive approach to advancing tasks and resolving challenges efficiently. Required Experience, Knowledge, Skills and Abilities: Minimum of 4 years professional experience in customer service and responsible sourcing, sustainability, or corporate responsibility (CSR). Bachelor's Degree or equivalent experience Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Ability and desire to learn and support web-based applications Strong organizational skills to handle multiple activities with competing priorities Excellent interpersonal, verbal, and written communication skills History of working well in team/group setting Able to work independently with a minimum of guidance and take the initiative when tasks or a process needs to be completed or created Desired Experience, Knowledge, Skills and Abilities: Trade association or non-profit organization experience Understanding of RBA tools and services Moderate IT or data analytics skills RBA Benefits, Paid Time Off and Workplace Flexibility: In-Office Hours: Monday - Thursday, Optional Work from Home Friday Mornings, Half Day Friday's Year Round 100% Company Paid Health Insurance (Medical, Dental, Vision). 75% Company Paid coverage for all dependents Annual Company 401K Safe Harbor Contribution Free on-site parking or 100% transit subsidy up to federal maximum 100% Company Paid Premiums for Short Term Disability, Long Term Disability, and A.D.D Insurance Vacation starting at 15 Days Annually, 10 Fixed Holidays, 3 Floating Holidays, Closed between Christmas and New Years, plus sick time and bereavement leave Summer Schedule Flexibility Other Pertinent Information: Anticipated Start Date and Location: Applications will be accepted until the position is filled, with a strong preference for an immediate start. This is an in-office position Monday - Thursday, with Friday a Work-From-Home day each week. The position is located at RBA's Headquarter office in Alexandria, Virginia. Salary commensurate with experience (Exempt Position) Metro/Bus accessible - 1 block from King Street Metro Interested Candidates should apply via LinkedIn and include: Required: Resume Desired: Cover Letter (indicate why you are interested in the position, salary requirements and starting availability). A portfolio attachment would also suffice. Please attach in the same file as resume. RBA Commitment The RBA is committed to creating a diverse work environment. We strongly encourage applicants from varied backgrounds to apply. At the RBA we aspire to be an employer of choice where a mix/range of talented individuals contribute to the team and do their best work. RBA is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis. All applicants will be considered for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, and any other legally protected status.

Who We Are: We are an award winning late stage SaaS start up that is revolutionizing the $165B recruitment market with a hiring platform based on cutting edge technologies and network integrations with Facebook, Linkedin and Twitter just to name a few. We power the hiring for rapidly growing startups to Fortune 500 companies like SpaceX, Twitter, Starbucks, Nest, Sound Cloud, and Square. We have a cross collaborative environment with a company culture unlike any other. We offer a competitive salary, medical/dental benefits, PTO, paid holidays, and pre-IPO stock. Join our team! What Will You Do: Provide email and phone support to customers to ensure their success Work with customers to understand goals and business processes Provide expert knowledge of our application to the customer Participate in the design of automating features in Jobvite Drive to continually improve our internal process for customer care Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs Document issues using case format in our CRM system and defects in our bug tracking tool Act as a liaison between our Product Management and Engineering teams Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product Develop technical solutions to be posted to both internal and external knowledge base What Will You Bring: A 4 year degree and/or 5+ years of demonstrated industry experience Prior applicable experience in a technical support or professional services environment Technical competence including general understanding of IT and enterprise software, specifically ASP ("on-demand", SaaS), networking, hardware, and implementations Working knowledge of enterprise integrations including batch interfaces and Web Services IT systems and networking experience with exposure to underlying security issues Demonstrated analysis, problem solving and troubleshooting expertise Solid understanding of Internet technologies, web servers and web proxy servers Ability to multi-task and perform effectively under pressure Comfortable interacting with all levels of management and roles within the client organization Ability to effectively prioritize and escalate customer issues as required Excellent communication and presentation skills to effectively explain a solution to a customer's problems Detailed, organized and results oriented Ability to learn and assimilate technical information quickly Enthusiasm, strong work ethic and a positive attitude PMP and Salesforce experience a plus What Will You Get: Competitive salary Medical/Dental benefits Solid late stage stock options PTO Paid Holidays An experience you will cherish forever What We Have Accomplished: Recruiting technology has always been about innovation - the promise of sourcing and hiring great talent before the next guy. If, like us, you believe that hiring the best people is of the utmost importance, then you should expect technology with a laser focus on helping you find today's greatest candidates. Delivering on the promise of innovation moves Jobvite forward every day. Jobvite serves companies with the highest expectations of recruiting technology and candidate quality. Companies that value an easy-to-use applicant tracking system, social grown employee referrals, and positive candidate experiences choose Jobvite. Recent Jobvite Awards & Accolades: 10/2014 Raised $25 Million series "D" funding round Best in Biz Award, 2014 Brandon Hall Excellence Awards (Jobvite Engage: Gold Award), 2014 Brandon Hall Excellence Awards (Best Advance in Unique Talent Acquisition Tech.), 2014 Deloitte Fast 500, 2014 SVUS Award for Best Customer Support Team, 2014 Customer Service Department of the Year (Stevie Awards), 2014

We are seeking a dynamic and energetic Bilingual Customer Service Supervisor to lead our customer service team, ensuring excellent customer support by training staff, managing daily operations, handling escalated issues, monitoring performance, and driving performance to meet customer satisfaction goals. Key Responsibilities Team Leadership: Supervise, train, coach, motivate, and evaluate customer service representatives. Operational Oversight: Manage daily workflow, scheduling, and task delegation; implement and improve service procedures. Customer Resolution: Handle escalated customer complaints and complex issues with tact and diplomacy. Performance Management: Monitor team performance, provide constructive feedback, and analyze customer data to identify improvement areas. Policy & Standards: Ensure team compliance with company guidelines, policies, and procedures. Reporting: Maintain records and generate reports on customer service activities and trends. Essential Skills & Qualifications Leadership: Strong ability to motivate, guide, and build a cohesive team. Communication: Excellent verbal and written skills, with the ability to communicate under stress. Problem-Solving: Sound judgment and decision-making for challenging situations. Technical Proficiency: Familiarity with software(Ex. Excel, VOIP, MS Teams) computer applications, and data analysis. Interpersonal Skills: Ability to build rapport and maintain positive relationships. Working Environment & Hours Typically a 40-hour work week, potentially with flexible or shift-based hours. This position requires a dynamic approach to customer engagement, blending computer work with significant phone communication and direct interaction with both internal staff and external customers. You must be comfortable managing complex conversations, including de-escalating upset customers, and prepared to handle inbound calls when necessary. Job Type: Full-time

Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Service team in the aviation industry. In this role, you'll be responsible for ensuring the safe, efficient, and timely handling of luggage while maintaining smooth day-to-day operations. You'll oversee a team of handlers, coordinate with other departments, and uphold high standards of safety and service to enhance the travel experience for all passengers.

•Provide leadership and technical guidance to employees delivering repair engineering and reverse engineering / design support to ACD customers. •Work closely with the ACD General Manager to align engineering goals with company and Coltala Aerospace objectives. •Collaborate cross-functionally with vendors and internal/external customers. •Serve as a direct line manager for Florida located employees, ensuring reverse engineering / design solutions meet engineering, quality, performance, and regulatory standards. •Proactively identify and mitigate technical risks and bottlenecks. •Lead technical reviews and scope ticket assignments for remote engineering staff. •Participate in the development and documentation of ACD Consulting technical standard operating procedures. •Allocate engineering resources appropriately to meet project timelines and budget. •Oversee scheduling and on-time delivery of engineering assignments. •Partner with stakeholders to proactively address customer feedback and technical concerns. •Ensure engineering deliverables are timely, professional, and exceed customer expectations. Minimum Requirements: •Bachelor's degree in Engineering or a related technical field, or equivalent aviation maintenance experience (8+ years). •8+ years of aviation experience, with 2+ years in a leadership role preferred. •Experience with AMM, IPC, SRM, and CMM data. •Experience supporting Part 121 airlines and/or Part 145 repair stations. Abilities Required: •Proven leadership and team development in aviation maintenance. •Strong communication, organizational, time management, and problem-solving skills. •Technical writing proficiency. •Customer-focused mindset with attention to project timelines and scope. •Resourceful and proactive work approach. •Availability for in-person or video business meetings. •Passion for the aerospace industry. •Willingness to travel as needed. •Proficiency in Microsoft Office Suite and other company systems. •Detail-oriented with the ability to manage multiple priorities. •Fluency in English. •Understanding of aviation standards and regulatory compliance. •Collaboration skills with technical and non-technical teams. Note: This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed.

Arconic is currently seeking a Sr. Customer Service and Sales Representative - Industrial to join our Rolled Products (RP) Headquarters (HQ) business unit at our Davenport Works Operations facility. Arconic creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. Through the ingenuity of our people and cutting-edge advanced manufacturing techniques, we deliver these products at a quality and efficiency that ensure customer success and shareholder value. RP's mission is to be the world's leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply!

Supervisor- Baggage Customer Service We are seeking a skilled and experienced Supervisor to lead our Baggage Customer Serviceteam in the aviation industry. In this role, youll be responsible for ensuring the safe, efficient, and timely handling of l Customer Service, Supervisor, Baggage, Operations, Service, Leadership, Retail, Property Management

Leads, coaches, and develops front Office team members through onboarding, ongoing training, recognition, feedback, and consistent enforcement of service and policy standards. Fosters a high-engagement, service-driven culture by reinforcing customer service expectations, recognition programs, and clear communication across shifts. Manages staffing levels and schedules to balance labor efficiency with guest service needs and provides operational coverage when required. Oversee daily front Office operations, including check-ins, check-outs, room assignments, payment processing, folio accuracy, and guest account management. Manages arrival, departure, and VIP activity, ensuring room readiness through close coordination with Housekeeping, Facilities, and other operational teams. Delivers polished, Four-Diamond-level service by resolving guest inquiries, complaints, and escalations using sound judgment and established service recovery practices. Maintains front office readiness by ensuring cleanliness, organization, and effective use of front office systems, PMS tools, reporting platforms, and guest communication channels. Effectively manages complex situations, including overbooking, guest disputes, service failures, and emergency responses, while prioritizing guest safety and satisfaction. Ensures accurate posting of charges, financial adjustments, group folios, house accounts, and confidential guest information in accordance with internal controls. Oversees cash handling, PCI compliance, credit procedures, key control, data privacy, and audit readiness while maintaining accurate records and documentation. Supports revenue optimization through upselling initiatives, strategic room assignments, and alignment with daily selling and occupancy strategies. Assists with budget planning, labor forecasting, expense monitoring, and variance management in partnership with hotel leadership and accounting teams. Supports the month-end close by reconciling front office revenue, reviewing adjustments and allowances, and submitting required documentation. Serves as the primary hotel liaison for valet operations, coordinating with third-party providers to ensure smooth arrivals, departures, and issue resolution. Upholds safety, security, emergency, compliance, and regulatory requirements while reporting potential risks, fraud, or concerns through proper channels. Performs additional duties as assigned. SUPERVISORY RESPONSIBILITIES Interview, hire, schedule, train, and develop team members. Plan, assign, and direct daily work; adjust schedules to support business needs. Conduct performance evaluations, provide coaching, and administer discipline when necessary. Lead recognition programs to maximize engagement and maintain a positive work environment. Establish work procedures, expedite workflow, and ensure consistent service execution. Must be at least 21 years of age. A bachelor's degree in hospitality, Business, or a related field is preferred, along with one to two years of hotel supervisory experience; experience in front office management or luxury/AAA Four-Diamond hotels is highly desirable. Candidates must be able to work a flexible schedule, including weekends, holidays, and varying shifts based on operational needs. Ability to read, analyze, and interpret business documents, reports, and regulatory materials. Strong written communication skills for reports, correspondence, and procedure documentation. Strong presentation and communication skills with the ability to interact with guests, team members, leadership, and the general public. Ability to resolve conflicts with diplomacy, patience, and professionalism. Proficient math skills, including the ability to compute rates, percentages, ratios, and metrics. Proficiency in Microsoft Office applications (Excel, Word, Outlook) and hotel PMS systems. Ability to multitask, prioritize, and perform effectively in a fast-paced, high-pressure environment. Ability to maintain confidentiality and uphold company values at all times

Join an industry leader that's helping customers dig deeper and reach higher. Altec's JJ Kane Auctions operates nationwide, extending the lifecycle of essential equipment and supporting communities with access to high‑quality used machinery. As our business continues to grow, we're seeking a motivated and service‑driven Supervisor for our Customer Service Team to support title processing at our Birmingham, AL office. As a subsidiary of Altec, we deliver a trusted, knowledgeable, and seamless auction experience for buyers and sellers of specialized utility and construction equipment. What You'll Do As our CSR Supervisor, you'll lead a high-performing team responsible for accurate, timely, and compliant title processing. You will: Oversee CSR team scheduling, staffing, and daily workflow Coach, develop, and hold team members accountable Maintain quality, accuracy, and operational consistency Resolve customer issues with professionalism and clarity Drive continuous improvement and champion better processes Partner with internal teams and external suppliers Support a customer-first, safety-focused culture Key Responsibilities Team Leadership & Performance Supervise CSR team scheduling, workload balance, and staffing coordination. Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews. Approve timekeeping and attendance, including vacation requests. Support disciplinary actions when appropriate. Coordinate staffing needs and production sequences to maximize output. Monitor performance, quality standards, delivery deadlines, and system accuracy. Lead problem-solving for daily operational challenges. Manage 5S practices, facility needs, and equipment condition. Serve as a service leader supporting buyers, sellers, and internal teams. Ensure team members receive required training and support. Foster strong internal and external partnerships, reinforcing customer-first operations. Identify opportunities to streamline processes and enhance productivity. Champion innovation and out-of-the-box problem-solving. Participate in organizational improvement initiatives. Operational Workflow & Quality Customer & Partner Interaction Continuous Improvement What We're Looking For Required High School Diploma required; bachelor's degree preferred. Four years of industry experience or one year in an Altec Group Lead role. Supervisory experience and/or title work preferred. Strong communication, problem-solving, and troubleshooting skills. Proficiency with general PC applications. Valid Driver's License may be required. Why Join Altec & JJ Kane? Family‑owned since 1929 with global reach and local values. Industry‑leading stability, culture, and career progression. Work that supports sustainability by extending the lifecycle of vital equipment. A collaborative, people‑first team environment. Ready to Build a Career With Us? Apply today at ********************** or ************** Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package, which includes: Medical, Dental, Vision and Prescription Drug Program Retirement 401(k) Traditional or Roth Program Options with Company Match Vacation and Holidays Parental Leave Short-Term and Long-Term Disability Leave Flexible Spending Accounts Tuition Assistance Program Employee Assistance and Mental Health/Substance Abuse Program Life Insurance, Accidental Death and Dismemberment Insurance Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance Additional Wellness Programs and Rewards Available Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Customer Service Representative (Early-Career / 2+ Years Experience) New England Wire Products | In-Person | Full-Time New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service. We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment. Role Overview As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment. Key Responsibilities Customer & Order Management Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination Provide accurate and timely updates on order status, lead times, and product availability Serve as a primary point of contact for assigned customer accounts Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach Customer Communication & Relationship Building Deliver professional, consistent communication via phone and email Build familiarity with customer preferences, product usage, and ordering patterns Proactively follow up to confirm accuracy, satisfaction, and on-time delivery Escalate complex or time-sensitive issues appropriately while maintaining customer confidence Cross-Functional Collaboration Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities Communicate clearly across departments to support scheduling, prioritization, and problem-solving Participate in process improvement discussions related to order flow, customer communication, and efficiency Systems, Documentation & Accuracy Maintain accurate records in internal systems related to orders, customer communication, and changes Ensure high attention to detail across pricing, quantities, shipping details, and documentation Follow established processes while identifying opportunities for improvement Qualifications Bachelor's degree required (business, communications, supply chain, or related field preferred) 1-3 years of experience in customer service, account coordination, order management, or a related role Experience working in manufacturing, distribution, or B2B environments preferred Strong written and verbal communication skills with a professional demeanor Highly organized with the ability to manage multiple priorities and deadlines Comfortable using Microsoft Office and learning ERP or order management systems Proactive, dependable, and team-oriented with strong follow-through Why Join New England Wire Products? Opportunity to take ownership and grow within a stable, family-owned manufacturing company Hands-on exposure to sales, operations, and production processes Collaborative, low-ego team environment with long-term employee tenure Clear path for increased responsibility and career development Job Details & Benefits Job Type: Full-time Work Location: In person Benefits Include: 401(k) with company match Health insurance Dental insurance Paid time off

Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement. What can you expect to do? Customer Sales Processing Enter and process orders with product, pricing, scheduling, shipping dates within ERP. Partner with manufacturing and shipping departments with any changes. Maintain all open and closed sales files. Distributor Sales Processing Review incoming orders and problem solve any issues with each order. Maintain entry and invoicing for all sales orders. Be the contact for distributor inquiries that correspond with order entries. Sales Support Assist managers and coordinating departments with customer facing issues. Work with Sales, Operations, Engineering about date management, special requests, freight, etc. Assist with continuous improvement projects including lean and kaizen events. What's needed for success? Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in Business Administration is desirable. 2-4 years of experience in customer service working directly with customers, salespeople, or distributors. Experience using iPhone and iPad is a plus. Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred. Experience using manufacturing ERP software, JD Edwards, preferred. Why 4Front? Generous PTO program 11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days) Company sponsored benefits include: Employer contribution to Health Savings Account, up to $1000 Life insurance STD/LTD/AD&D Reimbursement for PPE, including safety shoes and prescription safety glasses UHC Employee Assistance Program All coverage begins on Day 1 of employment!

Seeking a highly organized and proactive Office Manager to oversee day-to-day office operations and ensure a smooth, efficient, and welcoming workplace. This role serves as a central point of coordination for administrative functions, facilities, vendors, and internal teams, helping support productivity and a positive employee experience. Key Responsibilities Manage daily office operations, ensuring the office runs efficiently and professionally Oversee facilities management, including maintenance, office supplies, equipment, and vendor relationships Coordinate office services such as mail, reception, catering, and meeting logistics Serve as the primary point of contact for office-related inquiries and issues Support onboarding and offboarding processes, including workspace setup and access coordination Maintain office policies, procedures, and documentation Assist with budget tracking, expense reporting, and invoice processing related to office operations Partner with HR, IT, and leadership teams to support company initiatives and employee needs Plan and support internal events, meetings, and team activities Ensure compliance with safety, security, and workplace standards Qualifications 3+ years of experience in office management, administrative operations, or a similar role Strong organizational and multitasking skills with exceptional attention to detail Excellent communication and interpersonal skills Ability to manage priorities independently in a fast-paced environment Proficiency with Microsoft Office or Google Workspace Experience working with vendors, contracts, and budgets preferred #47626

The Inside Sales Representative (ISR) is required to independently work and manage all aspects of customer orders in coordination with the Outside Sales Representative (OSR) and all internal departments including, but not limited to, quality, accounting, scheduling and logistics. The ISR controls customer and product development parts/orders, negotiates mode changes and discounts, and provides operations and order status updates, along with other strategic functions that support the commercial department. Timely and accurate execution of the duties and responsibilities of this position prevent the loss of customers and revenue. Duties and Responsibilities: Evaluates and interprets customer material specifications to confirm mill capabilities; challenges operations and quality departments on published mill limits to satisfy customer requirements Creates and manages customer parts and orders against mill lead times, campaign runs, shipping constraints, and credit limits. Resolves any discrepancies. Self-audits parts and orders created by other ISRs. Provides guidance on heat lot requirements; determines reapplication material or generates sales and revenue for additional material to complete production Reaches across departmental boundaries to respond efficiently and consistently to all customers' inquiries; including, but not limited to, order changes, quality concerns, and order delinquencies Confirms purchase order pricing against quotations, price sheets, and contractual parameters. Resolves any discrepancies. Negotiates price discounts and customer acceptance for non-conforming material Utilizes supply chain management measures to make decisions optimizing order levels and on-time delivery performance Establishes and maintains good day-to day working relationships with multiple departments within customer's organization and all internal BRS departments Evaluates root cause, determines alternative options including cost, and makes decision on what solution to offer customers for: shipping mode changes related to equipment issues, late production, over production, and weight referrals Ensures customer compliance with internal and external policies and procedures Performs General account management; assists with back-up coverage for General Accounts Leads continuous improvement projects and publishes summary status reporting to management, as required Qualifications: Bachelor's degree in Supply Chain Management, Finance, Marketing or related discipline 1-3 years of customer service/inside sales experience Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking Ability to clearly communicate with internal and external parties regarding issues and changes Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines; strong organization and analytical skills Open willingness to adopt and use new resources/tools Self-managing; works well with little supervision Proficient use of Microsoft Office and Outlook Working Conditions and Physical Requirements: Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications. Supervisory Responsibility: This position does not supervise others.

Title: Manager - Customer Experience (Walmart) Division: Consumer Products Division Field: Sales Customer Experience WHO WE ARE: For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world's #1 beauty brand with L'Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup Summary: The Manager of Customer Experience for Walmart serves as a strategic bridge between national brand vision and retailer-specific execution. Based in Bentonville, this role is responsible for leading all marketing levers to drive sales growth, specifically focusing on ROI, ROAS, and "Return on Relationship" (ROR). The ideal candidate acts as a visionary liaison who translates brand equity into high impact, omnichannel retail programs that resonate with the Walmart shopper. Key Responsibilities * Omnichannel Sales Leadership: Drive traffic and sales through strategic management of customer engagement platforms and investments. You will lead the development of 360-degree, Walmart-specific programs that harmonize our brand identity with the retailer's unique DNA across both in-store and online platforms. * Strategic Collaboration: Act as the primary liaison between Brand Marketing, Internal Brand Activation, and Commercial teams. You will ensure that all marketing and media strategies are aligned with financial targets, assortment goals, and national brand activations. * Shopper Insights & Acquisition: Utilize deep-dive customer behavior analytics and competitive learnings to activate levers that acquire new consumers and/or convert existing customers to beauty at Walmart. Your goal is to expand the shopper base and foster long-term loyalty for both the brand and the retailer. * Innovation & Ideation: Serve as a "Creator and Visionary" by proactively brainstorming and launching strategic account marketing initiatives that maximize engagement and differentiate the brand within the competitive landscape. Qualifications * Experience: 3-5 years of commercial experience with a proven track record of driving insights-led, strategically sound marketing programs. * Industry Knowledge: Deep understanding of the Consumer-Packaged Goods (CPG) industry, including promotional tactics and various marketing vehicles. * Soft Skills: Exceptional ability to build trusting, collaborative relationships with clients and internal stakeholders while innovating in a fast-paced environment. * Technical Proficiency: Understanding of digital advertising ecosystems (including search and investment optimization) and omnichannel retail execution. What's In It For You: * Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) * Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) * Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) * Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance) * Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) * Employee Resource Groups (Think Tanks and Innovation Squads) * Access to Mental Health & Wellness Programs Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.

Who We Are: Kennicott is a leading importer and distributor of fresh flowers, plants, and floral supplies, serving local florists, event professionals, and major retailers nationwide. With deep roots in Chicago and 14 locations across the Midwest and Southeast, we're known for quality, reliability, and outstanding customer service. Kennicott is a wholly employee-owned company, combining long-term stability with a close-knit culture built on more than 140 years of success. At Kennicott, employees are owners. We are 100% employee-owned, so you don't just work here - you build ownership in what you help create. We share our success through our Employee Stock Ownership Plan (ESOP), a strong long-term wealth-building benefit. Each year, Kennicott contributes a percentage of total compensation into your 401(k) as company shares based on financial performance. It's a meaningful, long-term wealth-building benefit that is fully company funded. About The Role: Direct Bloom is the customer-facing digital ordering brand of Kennicott. The Customer Growth Manager is responsible for acquiring new B2B customers and growing a portfolio by driving adoption of self-serve online ordering. Success requires fast trust-building, polished virtual presentations, and strong follow-through from onboarding through repeat purchasing. This is a virtual-first sales role with high-touch onboarding, followed by weekly touchpoints to drive adoption, retention, and growth. Key Responsibilities: Prospect, qualify, and win new B2B customers through outbound calls, email, and virtual meetings Lead professional virtual presentations and live website demonstrations Convert prospects into purchasing customers and drive early repeat ordering Deliver high-touch onboarding to ensure customers can self-serve successfully online Maintain weekly customer touchpoints to reinforce ordering habits and grow spend Own and grow a book of business through consistent follow-up and relationship management Coordinate with internal teams to resolve issues quickly and protect customer trust Track activity, onboarding status, and customer performance using Excel and sales tools (CRM experience preferred) Qualifications Knowledge, Skills, and Abilities: Proven B2B sales and prospecting skills with strong closing discipline Polished virtual presence and the ability to build rapport quickly Comfortable leading live website demos and training customers on self-serve ordering Strong organization, ownership, and follow-through Customer-first problem solving and calm execution when issues arise Intermediate MS Excel skills required CRM tracking experience preferred Experience and Education: 4+ years of B2B sales or business development experience required preferably in the floral industry Proven track record of new customer acquisition and sustained growth within a book of business Experience in wholesale, perishable goods, logistics, or distribution is a plus Bachelor's degree preferred or equivalent experience Compensation: Base salary range of $90,000 - $120,000 plus bonus opportunity Location and Travel: This is a hybrid role based in Miami with some travel required

FLSA Classification: Exempt The Customer Experience Manager is a pivotal leadership role overseeing project execution and customer service operations for a manufacturer of PET-based acoustical products in the commercial built environment. This individual leads the inside sales team, including Estimators, Customer Service, and Project Management professionals-and orchestrates seamless operations across quoting, order management, and project delivery. The role is both strategic and hands-on, ensuring every client interaction reflects the company's commitment to quality and reliability for the architectural and design (A&D) community. Key Responsibilities Team Leadership Supervise, mentor, and inspire the inside sales team (Estimators, Customer Service Representatives, Project Managers). Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular team meetings, performance reviews, and training sessions to develop skills and ensure alignment with company goals. Project Management Lead end-to-end project execution from quote validation to final delivery, translating architectural specifications into actionable production plans. Coordinate with engineering, CAD/CAM, purchasing, and manufacturing teams to ensure timely and accurate execution. Manage project timelines, budgets, and resource allocation using ERP CSI. Develop and maintain SOPs and Work Instructions for repeatable project workflows. Monitor KPIs such as quote turnaround, order accuracy, and delivery timelines. Customer Satisfaction & Experience Own the end-to-end customer experience from initial inquiry through quoting, order entry, fulfillment, and post-sale follow-up. Monitor and measure customer satisfaction, proactively identifying opportunities for improvement. Resolve escalated issues and complaints with urgency and professionalism, ensuring customer confidence is restored and maintained. Process Optimization Streamline workflows for quoting, order entry, and project milestone tracking to maximize efficiency and accuracy. Develop and implement standard operating procedures for inside sales functions. Leverage technology and reporting tools to reduce errors, optimize lead times, and improve communication throughout the sales cycle. Engage regularly with outside sales representatives nationwide, ensuring consistent, timely information flow and support. Serve as the primary internal point of contact for stakeholders and specifiers in the architectural, design, and built environment ecosystem. Coordinate with external partners to understand project requirements, timelines, and deliverables, ensuring solutions are specified and integrated successfully. Reporting & Analytics Track KPIs related to customer experience, order accuracy, quote turnaround, and project completion timelines. Analyze trends and customer feedback to make data-driven recommendations for process and service enhancements. Prepare and present regular reports to senior leadership on team performance and customer experience metrics. Continuous Improvement Identify areas for improvement in the customer journey, working cross-functionally to implement solutions that enhance satisfaction and loyalty. Stay current on industry best practices, emerging technologies, and competitor offerings to maintain a market-leading customer experience. Qualifications Bachelor's degree in Business Administration, Architecture, Design, Engineering, or related field (or equivalent experience). 5+ years of experience in customer experience management, inside sales leadership, or project management in a B2B or building products environment. Proven track record of managing and developing high-performing teams. Proficiency in ERP CSI (Infor CloudSuite Industrial) is required. Strong understanding of architectural drawings and acoustical product workflows. Exceptional communication and interpersonal skills, with an ability to build rapport across a diverse range of stakeholders. Strong organizational and multitasking abilities, with a keen attention to detail and deadlines. Proficient with CRM platforms, MS Office Suite, and project management tools. Familiarity with the architectural, design, and construction industries is highly desirable. Analytical mindset with a passion for problem-solving and delivering process improvements. Key Interactions Inside Sales Team: Daily collaboration to ensure alignment on priorities, process adherence, and customer needs. Outside Sales Representatives: Frequent communication to coordinate efforts, share updates, and resolve issues. Customers: Direct involvement throughout the sales and project lifecycle, ensuring expectations are met or exceeded. Architects, Specifiers, and Designers: Engage to clarify project specifications, provide product knowledge, and support their decision-making process. Operations and Production: Work cross-functionally to ensure orders are executed accurately, on time, and according to customer requirements. Reports to Division President and Management peers include: Production Manager, Accounting Manager, Engineering Manager, and National Sales Manager. Success Criteria Consistent achievement of high customer satisfaction scores and positive feedback from clients and partners. Efficient, error-free processes for quoting, order entry, and project management. Timely delivery of projects in accordance with agreed deadlines. Development of a motivated, skilled, and collaborative inside sales team. Strong, productive relationships with outside sales reps and architectural partners nationwide. Effective identification and mitigation of obstacles or bottlenecks impacting the customer journey. Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

FLSA Classification: Exempt The Customer Experience Manager is a pivotal leadership role overseeing project execution and customer service operations for a manufacturer of PET-based acoustical products in the commercial built environment. This individual leads the inside sales team, including Estimators, Customer Service, and Project Management professionals-and orchestrates seamless operations across quoting, order management, and project delivery. The role is both strategic and hands-on, ensuring every client interaction reflects the company's commitment to quality and reliability for the architectural and design (A&D) community. Key Responsibilities Team Leadership Supervise, mentor, and inspire the inside sales team (Estimators, Customer Service Representatives, Project Managers). Foster a culture of accountability, collaboration, and continuous improvement. Conduct regular team meetings, performance reviews, and training sessions to develop skills and ensure alignment with company goals. Project Management Lead end-to-end project execution from quote validation to final delivery, translating architectural specifications into actionable production plans. Coordinate with engineering, CAD/CAM, purchasing, and manufacturing teams to ensure timely and accurate execution. Manage project timelines, budgets, and resource allocation using ERP CSI. Develop and maintain SOPs and Work Instructions for repeatable project workflows. Monitor KPIs such as quote turnaround, order accuracy, and delivery timelines. Customer Satisfaction & Experience Own the end-to-end customer experience from initial inquiry through quoting, order entry, fulfillment, and post-sale follow-up. Monitor and measure customer satisfaction, proactively identifying opportunities for improvement. Resolve escalated issues and complaints with urgency and professionalism, ensuring customer confidence is restored and maintained. Process Optimization Streamline workflows for quoting, order entry, and project milestone tracking to maximize efficiency and accuracy. Develop and implement standard operating procedures for inside sales functions. Leverage technology and reporting tools to reduce errors, optimize lead times, and improve communication throughout the sales cycle. Engage regularly with outside sales representatives nationwide, ensuring consistent, timely information flow and support. Serve as the primary internal point of contact for stakeholders and specifiers in the architectural, design, and built environment ecosystem. Coordinate with external partners to understand project requirements, timelines, and deliverables, ensuring solutions are specified and integrated successfully. Reporting & Analytics Track KPIs related to customer experience, order accuracy, quote turnaround, and project completion timelines. Analyze trends and customer feedback to make data-driven recommendations for process and service enhancements. Prepare and present regular reports to senior leadership on team performance and customer experience metrics. Continuous Improvement Identify areas for improvement in the customer journey, working cross-functionally to implement solutions that enhance satisfaction and loyalty. Stay current on industry best practices, emerging technologies, and competitor offerings to maintain a market-leading customer experience. Qualifications Bachelor's degree in Business Administration, Architecture, Design, Engineering, or related field (or equivalent experience). 5+ years of experience in customer experience management, inside sales leadership, or project management in a B2B or building products environment. Proven track record of managing and developing high-performing teams. Proficiency in ERP CSI (Infor CloudSuite Industrial) is required . Strong understanding of architectural drawings and acoustical product workflows. Exceptional communication and interpersonal skills, with an ability to build rapport across a diverse range of stakeholders. Strong organizational and multitasking abilities, with a keen attention to detail and deadlines. Proficient with CRM platforms, MS Office Suite, and project management tools. Familiarity with the architectural, design, and construction industries is highly desirable. Analytical mindset with a passion for problem-solving and delivering process improvements. Key Interactions Inside Sales Team: Daily collaboration to ensure alignment on priorities, process adherence, and customer needs. Outside Sales Representatives: Frequent communication to coordinate efforts, share updates, and resolve issues. Customers: Direct involvement throughout the sales and project lifecycle, ensuring expectations are met or exceeded. Architects, Specifiers, and Designers: Engage to clarify project specifications, provide product knowledge, and support their decision-making process. Operations and Production: Work cross-functionally to ensure orders are executed accurately, on time, and according to customer requirements. Reports to Division President and Management peers include: Production Manager, Accounting Manager, Engineering Manager, and National Sales Manager. Success Criteria Consistent achievement of high customer satisfaction scores and positive feedback from clients and partners. Efficient, error-free processes for quoting, order entry, and project management. Timely delivery of projects in accordance with agreed deadlines. Development of a motivated, skilled, and collaborative inside sales team. Strong, productive relationships with outside sales reps and architectural partners nationwide. Effective identification and mitigation of obstacles or bottlenecks impacting the customer journey. Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description We're looking for someone pretty special to help us slang a few tees and get the word out about Marine Layer. This is not a typical retail position because we are not a typical company. While selling shirts and maintaining the store are both very important, we primarily want someone who is personable, self-motivated and 110% committed to the success of their store and the brand as a whole. We believe that our secret sauce (if you will) lies in the fun, charismatic people that work at Marine Layer. We need someone who can represent our lifestyle and company culture from hundreds of miles away. While we will (of course) be involved in brand experience, training and merchandising, it is very important for you to be genuinely excited about engaging with our customers, employees and the brand. Scope In addition to finding someone who relates to our 7-day weekend vibes, we are looking for an Customer Experience Store Supervisor who has experience in the following areas: Customer Experience: Key word here is experience. We want our teams to talk and engage with customers in an interesting way (not just a normal retail way). You should be (pretty) funny, (very) charismatic and love being the host of a good party. Leadership: We want someone who is passionate about keeping a team happy, engaged and challenged. There's a big difference between managing a team and leading a team. Merchandising: Our product needs to look good and sell well in our stores. It's important for you to have a keen eye for merchandising and visual standards. Don't fret if you aren't already a merchandising master... we'll help train your visual eye. Operations: We aim for operational excellence. Following guidance from HQ, tasks should be completed completely and on time. This position will report to the Store Manager Qualifications Desire to work in a start‐up (ish) environment. A lot of people say they want to work at a small company; not as many people really know what that means. Here it means we all work very hard, we believe deeply in the future of this company, and we all do a lotta bit of everything. Success in a Retail Leadership Role. The size of your previous company and the product category you've worked in are not important to us. If you have great leadership skills and a positive attitude, you can succeed here. Culture Fit. This is a close-knit group that gets along extremely well. We all work hard, but manage to have a lot of fun along the way. We're all working towards the same goal of making Marine Layer something special and if you are on board for that, you'll fit in really well. Perks Competitive pay and bonus Clothing allowance and generous discount Paid time off Health, Vision and Dental Insurance available 401k with Matching Flexible Spending Accounts Parental Leave TO APPLY Please have a look at our website and shoot ******************** your resume and a thoughtful email about why you'd be a great match for Marine Layer. Cover letters are for the birds… Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities. Must be flexible to work non-traditional work hours including days, nights, weekends, and holidays.