Patient Liaison jobs at Emory Healthcare - 102 jobs

Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. Responsibilities Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. Qualifications REQUIRED Six (6) months of customer service or food service experience PREFERRED Six (6) months to one (1) year healthcare food service experience or two (2) years food service experience. Work Hours: 6am-7pm Weekend Requirements: Yes- Rotating Basis On-Call Requirements: No

Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. REQUIRED * Six (6) months of customer service or food service experience PREFERRED * Six (6) months to one (1) year healthcare food service experience or two (2) years food service experience.

Department: 10422 Enterprise Revenue Cycle - Patient Access Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Variable Days Hours of Operation 8a-8p Pay Range $17.65 - $26.50 Major Responsibilities: Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards 1) Greet and Acknowledge all patients and family members in a welcoming and prompt manner. 2) Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications. 3) Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service. 4) Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them. 5) Hand-patients off to the next area with a clear "thank you." When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments. 4) Collecting appropriate out of pocket expenses in accordance with policy. 1) Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligiblity for coverage or issues in in-network status for the patient using Advocate's network. 2) When working uninsured patients, screen for urgent status cases and follow charity procedure. Refer as appropriate for additional financial counseling. Engage leaders to resolve questions on urgent versus non-urgent/elective care. 3) When assisting walk-in patients, screen orders for compliance with policy. Work with physicians, Care Coordinators, and clinical department leaders to communicate and resolve issues related to order quality and acceptable standards. Responsible for security authorization and precertification of inpatient and outpatient services. 5) Notify Financial Counseling, physicians, Care Coordinators, and Utilization Management on cases were patients are found to be uninsured, or where the only insurance is Third Party Liability or Workers Compensation 1) Maintains knowledge of all stand-alone computer software programs to verify eligibility. 6) Identify at risk balances related to Medicare co-days, lifetime reserve days and other Medicare coverage limits and communicate to Financial Counseling, UM and physicians 7) Identify at risk balances relate to Medicaid eligibility rules and communicate to Financial Counseling, UM and physicians 8) Initiates communication to patient when authorization is not obtained and explain the potential financial impact and the patient responsibility for unauthorized services 9) Accurately collects and analyzes clinical data in support of prior authorization, and precertification as required by payor guidelines 10) Acquires and maintains current knowledge of all insurance requirements as it relates to patient/hospital responsibility and hospital billing. 2) Stays current of all Federal and State regulations regarding billing. 3) Ensures completion of all established policies and procedures for identification and notification of the Primary Care Physician in the case of HMO coverage plans. 4) Informs Financial counseling, physicians, Care Coordinators and Utilization Management of out of network or noncovered service limitations of managed care/commercial insurance where benefits are at risk Responsible the pre-registration and registration accuracy. 6) Maintains knowledge of State & Federal regulations governing Medicare, Medicaid and Mental Health registrations. 1) Ensure accurate entry of patient demographic, insurance information in the ADT system with special attention to carrier code assignment, complete benefit, eligibility record and authorization data 2) Pre-registers and registers patients using established procedures for computer entry for all ancillary and nursing units, keeping current with their specialized needs and preparing necessary documents/records when necessary. 3) During the pre-registration or registration encounter, provide detailed education to the patient the contents of documents and forms requiring patient signature. 4) Manage incoming and outgoing calls in order to complete pre-registrations with patients 5) Generates, assembles and processes all required documents for completion of each registration. Participates in departmental team building activities and in-services and other miscellaneous duties as assigned by leader. 1) Contributes to the quality initiatives and mission by participating in team projects. 2) Attends all required departmental in-services to stay current of all job changes and responsibilities. 3) Assist leader in special assignments as may be needed to fulfill the mission of the department and the organization. Education/Experience Required: High School Diploma with 2 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, hospitality, or call center (any industry) Intermediate math skills acquired through classroom work or through work experience Knowledge, Skills & Abilities Required: Typing 25 WPM Basic understanding of web-based systems, proficiency in data entry N/A Physical Requirements and Working Conditions: Ability to prioritize and organize workload Sophisticated interviewing, communication and negotiation skills Independent decision making Ability to work hours that verify based on needs of the organization including evenings, weekends and holidays. Ability to work as a team member Must be able to sit, stand, walk, lift, carry, squat, and bend frequently as well as twist, rotate, and kneel occasionally throughout the workday. Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts. Must be able to push/pull up to 50 lbs. with assistance. Must have functional speech and hearing. Must be able to use hands with fine motor skills for keyboard data entry. Exposed to a normal office environment. Operates all equipment necessary to perform the job. Must be able to work a flexible schedule to support the needs of the department. Addendum: In addition to the Accountabilities and Job Activities outlined in Sects. I. A. - I. D. of the Position Description for Patient Access Registrar the following accountabilities and job activities are applicable for registrars staffed at offsite imaging centers: E. Performs additional activities that facilitate patient flow and transition from registration to the clinical testing area including: 1. Performs Computerized Provider Order Entry (CPOE) for exams accurately and completely to transcribe written physician orders. Seeks clarification from technician and physician if needed. 2. Performs light duty cleaning of changing areas as needed. 3. Prints patient's results CDs when required and distributes finished exam results CD to patient while complying with application HIPAA considerations. 4. Escorts patients to changing areas as needed. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Arranges for efficient and accurate collection of information for orderly registration of pediatric, adult, and geriatric patients. Collects and distributes patient information, billing information, and collection information. Makes patients and families aware of hospital policies and procedures. The duties of this position require the exercise of courtesy in speaking with patients, families, and others to maintain sound community relations. Qualifications Six months clerical or customer service experience - preferably in a hospital or medical office. Excellent communication and strong customer service skills. Working knowledge and ability to perform accurately and efficiently on computer. Typing skills of 30 wpm. Work Hours: 6:30AM-7:00PM Weekend Requirements: Yes- Rotating Basis On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Directs and coordinates the registration functions and personnel. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. Qualifications REQUIRED: 1. Zero (0) to two (2) years experience in admitting or related field. 2. Demonstrated knowledge of admitting functions and responsibilities. 3. Ability to work independently, and train and direct others. PREFERRED: 1. Associate's degree in Business Administration. 2. Prior healthcare experience and knowledge of medical terminology. 3. CHAA and/or CPAR certified. Work Hours: 6:30PM-7:00AM Weekend Requirements: Yes- Rotating Basis On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Arranges for efficient and accurate collection of information for orderly registration of pediatric, adult, and geriatric patients. Collects and distributes patient information, billing information, and collection information. Makes patients and families aware of hospital policies and procedures. The duties of this position require the exercise of courtesy in speaking with patients, families, and others to maintain sound community relations. Qualifications Six months clerical or customer service experience - preferably in a hospital or medical office. Excellent communication and strong customer service skills. Working knowledge and ability to perform accurately and efficiently on computer. Typing skills of 30 wpm. Work Hours: 1030PM-7AM Weekend Requirements: Yes

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. This is a Resource position with a set schedule of Sat/Sun 11a - 7p Responsibilities Arranges for efficient and accurate collection of information for orderly registration of pediatric, adult, and geriatric patients. Collects and distributes patient information, billing information, and collection information. Makes patients and families aware of hospital policies and procedures. The duties of this position require the exercise of courtesy in speaking with patients, families, and others to maintain sound community relations. Qualifications Six months clerical or customer service experience - preferably in a hospital or medical office. Excellent communication and strong customer service skills. Working knowledge and ability to perform accurately and efficiently on computer. Typing skills of 30 wpm. Work Hours: 11a-7p

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Directs and coordinates the registration functions and personnel. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. REQUIRED: 1. Zero (0) to two (2) years experience in admitting or related field. 2. Demonstrated knowledge of admitting functions and responsibilities. 3. Ability to work independently, and train and direct others. PREFERRED: 1. Associate's degree in Business Administration. 2. Prior healthcare experience and knowledge of medical terminology. 3. CHAA and/or CPAR certified.

Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. Responsibilities Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Reacts accurately and effectively to all changes to ensure efficiency. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. Qualifications REQUIRED Six (6) months of customer service or food service experience PREFERRED Six (6) months to one (1) year healthcare food service experience or two (2) years food service experience. Work Hours: 6:30am-6:30pm Weekend Requirements: Yes- Rotating Basis On-Call Requirements: No

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Works collaboratively with Northside Hospital Leadership to administer and coordinate all operations in order to achieve and maintain clinical quality, financial viability, patient and visitor safety as well as service excellence and customer satisfaction. Responsible for the day to day operations and supervision of the assigned Physician Practice and all its employees. Responsible for the coordination of all practice services including but not limited to patient access, scheduling, pre-authorization, chart management, nursing, any procedures and/or other functions. Is responsible for ensuring compliance with departmental operational through-put goals. The job classifications of Practice Coordinator I, II, III share this common job description. The assignment of level is based on the score produced when scope data related to the physician practice. Qualifications REQUIRED High school diploma, equivalent education (GED), post-secondary education. Minimum of 3 years leadership experience in business, nursing, or healthcare related field OR Bachelor's Degree in a related field and 1 year of leadership experience in business, nursing or healthcare related field. If LPN or RN, licensure required. PREFERRED Bachelor's degree in business administration, healthcare administration or related field Physician practice or other ambulatory care setting management experience. Computer knowledge experience with Microsoft Office Suite; Implementation and maintenance of an electronic medical record. Work Hours: 8-5

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsible for overseeing daily operations for all points of entry into the health system, PBX operations, Room Control operations, Pre- Registrations, Admissions and Registrations, Insurance Verifications and in the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and responsible for providing extraordinary customer service in situations that are often difficult. REQUIRED: 1a. B.S. degree in Business Administration or related field plus four (4) years registration experience, OR b. Ten (10) years progressively responsible registration experience. 2. Good written and oral communication skills. 3. Demonstrated knowledge of insurance requirements and regulations and hospital operations.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Works collaboratively with Northside Hospital Leadership to administer and coordinate all operations in order to achieve and maintain clinical quality, financial viability, patient and visitor safety as well as service excellence and customer satisfaction. Responsible for the day to day operations and supervision of the assigned Physician Practice and all its employees. Responsible for the coordination of all practice services including but not limited to patient access, scheduling, pre-authorization, chart management, nursing, any procedures and/or other functions. Is responsible for ensuring compliance with departmental operational through-put goals. The job classifications of Practice Coordinator I, II, III share this common job description. The assignment of level is based on the score produced when scope data related to the physician practice . REQUIRED * High school diploma, equivalent education (GED), post-secondary education or (1) one year work experience. * Minimum of 3 years leadership experience in business, nursing, or healthcare related field OR Bachelor's Degree in a related field and 1 year of leadership experience in business, nursing or healthcare related field. 1. If LPN or RN, licensure required. PREFERRED * Bachelor's degree in business administration, healthcare administration or related field * Physician practice or other ambulatory care setting management experience. * Computer knowledge experience with Microsoft Office Suite; Implementation and maintenance of an electronic medical record.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Works collaboratively with Northside Hospital Leadership to administer and coordinate all operations in order to achieve and maintain clinical quality, financial viability, patient and visitor safety as well as service excellence and customer satisfaction. Responsible for the day to day operations and supervision of the assigned Physician Practice and all its employees. Responsible for the coordination of all practice services including but not limited to patient access, scheduling, pre-authorization, chart management, nursing, any procedures and/or other functions. Is responsible for ensuring compliance with departmental operational through-put goals. The job classifications of Practice Coordinator I, II, III share this common job description. The assignment of level is based on the score produced when scope data related to the physician practice . Qualifications REQUIRED High school diploma, equivalent education (GED), post-secondary education or (1) one year work experience. Minimum of 3 years leadership experience in business, nursing, or healthcare related field OR Bachelor's Degree in a related field and 1 year of leadership experience in business, nursing or healthcare related field. 1. If LPN or RN, licensure required. PREFERRED Bachelor's degree in business administration, healthcare administration or related field Physician practice or other ambulatory care setting management experience. Computer knowledge experience with Microsoft Office Suite; Implementation and maintenance of an electronic medical record. Work Hours: 9-5

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today. Responsibilities Works collaboratively with Northside Hospital Leadership to administer and coordinate all operations in order to achieve and maintain clinical quality, financial viability, patient and visitor safety as well as service excellence and customer satisfaction. Responsible for the day to day operations and supervision of the assigned Physician Practice and all its employees. Responsible for the coordination of all practice services including but not limited to patient access, scheduling, pre-authorization, chart management, nursing, any procedures and/or other functions. Is responsible for ensuring compliance with departmental operational through-put goals. The job classifications of Practice Coordinator I, II, III share this common job description. The assignment of level is based on the score produced when scope data related to the physician practice . Qualifications High school diploma, equivalent education (GED), post-secondary education or (1) one year work experience. Minimum of 3 years leadership experience in business, nursing, or healthcare related field OR Bachelor's Degree in a related field and 1 year of leadership experience in business, nursing or healthcare related field. 1. If LPN or RN, licensure required. PREFERRED Bachelor's degree in business administration, healthcare administration or related field Physician practice or other ambulatory care setting management experience. Computer knowledge experience with Microsoft Office Suite; Implementation and maintenance of an electronic medical record. Work Hours: 9-5

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 4:30 AM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Authorizes and pre-certifies services by coordinating and performing activities required for verification and authorization of insurance benefits. Proactively identifies resources available for families if health plan does not include coverage for services. Coordinates counseling services with Financial Counseling and ensures the standards of Surprise Billing is communicated. Collaborates with Patient Financial Services (PFS) and Managed Care department regarding denied claims. May initiate and perform revenue cycle activities required for pre-registration. Works collaboratively with team members to provide quality service that ensures delivery of safe patient care and services. Experience * At least one year of insurance verification experience Preferred Qualifications * Bachelor's degree * Experience in a pediatric hospital Education * High school diploma or equivalent Certification Summary * No professional certifications required Knowledge, Skills, and Abilities * Working knowledge of basic medical terminology * Demonstrated ability to multitask and problem-solve * Ability to work independently in a changing environment and handle stressful situations * Must be able to speak and write in a clear and concise manner to convey messages. * Proficient in Microsoft Word/Excel/Outlook * May require travel within Metro Atlanta as needed Job Responsibilities * Conducts in depth account review including but not limited to, denial management, clinical follow up, and acts as a liaison between clinical stakeholders and payor representation. * Interviews patients and/or family members to secure insurance coverage, eligibility, and qualification for various financial programs. * Coordinates and performs verification of insurance benefits by contacting insurance provider and determining eligibility of coverage and communicates status of verification/authorization process with appropriate team members in a timely and efficient manner. * Provides clinical information as needed, emphasizing medical justification for procedure/service to insurance companies for completion of pre-certification process. * Confirms referring physician and/or servicing physician has obtained notification/confirmation of prior authorization as needed from insurance company for all scheduled healthcare procedures within assigned department/area. * Contacts referring physicians and or/patients to discuss rescheduling of procedures due to incomplete/partial authorizations. * Acts as liaison between clinical staff, patients, referring physician's office, and insurance by informing patients and families of any possible changes, updates, responses or follow up. Discussion points may include the following: authorization delays, authorization denials, pending status, answering questions regarding status changes, offering assistance, providing follow up steps for financial support and relaying/documenting messages pertaining to authorization of procedure/service. * Monitors patients on schedule, ensuring that eligibility and authorization information has been entered into data entry systems. * Pre-screens doctor's orders (scripts) received for new patients to ensure completeness/appropriateness of scheduled appointment. * Collaborates with Patient Financial Services (PFS) department to provide all related information regarding denied claims. * Monitors insurance authorization issues to identify trends and participates in process improvement initiatives. * Responds to all inquiries related to authorization/pre-certification issues. * Develops and maintains knowledge in medical terminology, billing and insurance guidelines to ensure Children's remains compliant with all regulatory expectations. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 1575 Northeast Expy NE Job Family Patient Access

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day Work Day(s) Monday-Friday, Variable Shift Start Time Variable Shift End Time Variable Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's. Job Description Provides administrative support to patient care area(s) and quality patient care services under supervision of a licensed professional. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Experience * No minimum experience required Preferred Qualifications * Certification as a Nursing Assistant, Medical Assistant, or Emergency Medical Technician or nursing student who has successfully completed one clinical rotation or 1 year of clinical hospital experience * 1 year of experience in pediatrics Education * High school diploma or equivalent Certification Summary * Basic Life Support (BLS) certification through American Heart Association (AHA) is required within 30 days of employment Knowledge, Skills, and Abilities * Must satisfactorily complete all skills and requirements * Competencies as defined by department must be completed within 6 months of employment * Excellent communication, organizational, and interpersonal skills * Demonstrated leadership abilities and documentation of ongoing development and training * Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment Job Responsibilities * Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls, or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records. * Assists licensed professional nurse with admission, transfer, and discharge process by maintaining/verifying patient information in computer system, assigning and setting beds for new patients, ensuring code sheets and patient identification/allergy bands are in room and necessary paperwork is in the patient chart, and updating patient boards. * Assists with basic delivery of patient care (e.g., medical and laboratory procedures, nutritional needs, daily activities, and transporting patients) as assigned by licensed professional and using age and developmentally appropriate standards. * Provides coverage at nursing station during critical periods, e.g., assessments and rounds. * Provides and documents continuous visual monitoring of suicidal patients and patients at risk as assigned by licensed professional nurse and using age and developmentally appropriate standards. * Orders and maintains department and patient care equipment and unit supplies as assigned using established standards. * Communicates information relating to job activities, needs, and responsibilities for assigned shift in prioritizing and delivery of patient care and administrative support. * Assists and participates in continuous assessment and improvement of quality of care and services provided. * Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all age. * Ensures customers receive the best service possible by rounding on patients and families to ensure needs are being met and concerns are satisfactorily resolved. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2220 North Druid Hills Road Job Family Other Patient Care

Job Description Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Children's Cardiology, a subsidiary of Children's Healthcare of Atlanta, is comprised of more than 60 pediatric cardiologists providing comprehensive services for patients from before birth to age 21 who have acquired or congenital heart disease. The Patient Coordinator provides a high level of patient satisfaction through great customer service and anticipating the patient's needs while coordinating all aspects of patient care to include registering and greeting patients, verifying insurance and handling referrals. Minimum Qualifications High school diploma or associates degree required. Minimum 3 years of healthcare front office experience. Current BLS certification required. Pediatric or family practice experience preferred. EMR/EPIC experience preferred. Working experience with insurance processes required. Proficient in Microsoft Office Suite with emphasis on accurate data entry skills. Demonstrated excellent customer service skills. Effective oral and written communication skills required. Ability to prioritize and handle multiple tasks concurrently. Proven attention to detail, organizational skills and follow-through discipline. Essential Duties and Responsibilities Demonstrate a courteous, friendly and professional demeanor while greeting patients/visitors. Answer incoming calls and respond appropriately to requests, directions and other inquires. Perform check-in/check-out duties including payments, ensuring correct patient information is in the EMR system. Facilitate the registration of patient information including verifying insurance eligibility and other payors. Confirm insurance coverage and obtains authorizations for managed care patients if applicable. Explain regulatory financial requirements/responsibilities to patient or responsible party and collects/posts payments. Collect all applicable payments from patients at time of service. Accurately maintain and balance daily receipts with payments collected. Maintain and print “Department Appointment Report.” Make daily updates to the “Customer Service Communication” clinic boards with correct physician, staff and team member names. Schedule patient appointments when appropriate. Assist co-workers in completion of duties when time allows; share information with co-workers. Travel to other assigned clinic locations as needed for coverage. Maintain Emergency Equipment Check for clinic location when assigned. Assist as or perform the duties of the Medical Assistant as needed, if applicable. Perform other duties and projects as assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any protected category. As a part of the recruiting and new hire process with Children's Cardiology, employment history will be verified and ANY false statements, omissions or misrepresentations of your application or resume will result in not being hired by the company. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives * Ongoing mentorship, development, leadership programs * And more Description RESPONSIBILITIES: * Obtains demographic and insurance information for preregistration/registration on all patients. * Communicates hospital's financial policies to all patients. * Collects on self pay accounts, co-pay and deductibles. Documents financial arrangements. * Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling. Completes demographic and insurance. * Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology. Communicates with Physician Offices, Staff, and other departments. * Other responsibilities include performing verification of benefits, order entry, and pre-certification for Hospital Services. * Maintains knowledge and is familiar with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access. MINIMUM QUALIFICATIONS: * High school diploma or equivalent. * Must have at least 2 years healthcare related or customer service experience. * Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. CHAA (Certified Patient Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred. * Associate's, Bachelor's or Master's degree may be accepted in lieu of certification requirements or experience. * Typing skills with a minimum of 35 wpm and good communication skills. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.