Information Technology Manager jobs at Enterprise Holdings - 612 jobs

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary The Data Center manager will oversee the daily operations of a mission-critical lottery client environment. This role will be the primary point of accountability for ensuring the operational health, performance, and service delivery of our solution, while leading a local operations team and coordinating with centralized support and technical groups. Serve as the primary liaison for all contracted data systems, software applications and operations, including resulting performance of the lottery client's business. Ensure operational KPIs and SLAs are met through proactive oversight of system monitoring (with aid of a centralized monitoring team). Lead, develop, and mentor a remote operations team to deliver consistent, high-quality service. Develop, Own and enforce Standard Operating Procedures (SOPs), best practices, and operational playbooks. Manage and oversee local client maintenance activities, software releases, upgrades, and site-specific projects. Ensure all application software is tested, validated, and approved prior to client turnover. Orchestrate and coordinate software deployments and operational readiness. Collaborate with technical, development, and infrastructure teams to address and resolve production issues. Maintain compliance with change management, security patching, and regulatory requirements. Drive tactical project execution, ensuring alignment with business and client priorities. Provide clear and timely communication to stakeholders regarding system performance, incidents, and project status. Plan and manage multiple projects in varying stages of completion to ensure contract deliverables meet specifications and remain on time Qualifications Education Bachelor's degree in IT and/or 7-10 years of related work experience. Years of Related Experience Proven experience in operations management in a mission-critical environment, preferably within the lottery, gaming, or transaction-based industry. Required Skillset and Qualifications Excellent organizational and interpersonal skills Strong technical experience using LINUX, SQL Server Systems. Required to maintain company and customer confidentiality Excellent organizational and communication skills. Detail-oriented with a proactive, hands-on approach to problem solving. Experience in incident management, change control, and compliance processes. Must be able to work on-site and be available for 24x7 on-call support. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

The Data Center manager will oversee the daily operations of a mission-critical lottery client environment. This role will be the primary point of accountability for ensuring the operational health, performance, and service delivery of our solution, while leading a local operations team and coordinating with centralized support and technical groups. * Serve as the primary liaison for all contracted data systems, software applications and operations, including resulting performance of the lottery client's business. * Ensure operational KPIs and SLAs are met through proactive oversight of system monitoring (with aid of a centralized monitoring team). * Lead, develop, and mentor a remote operations team to deliver consistent, high-quality service. * Develop, Own and enforce Standard Operating Procedures (SOPs), best practices, and operational playbooks. * Manage and oversee local client maintenance activities, software releases, upgrades, and site-specific projects. * Ensure all application software is tested, validated, and approved prior to client turnover. * Orchestrate and coordinate software deployments and operational readiness. * Collaborate with technical, development, and infrastructure teams to address and resolve production issues. * Maintain compliance with change management, security patching, and regulatory requirements. * Drive tactical project execution, ensuring alignment with business and client priorities. * Provide clear and timely communication to stakeholders regarding system performance, incidents, and project status. * Plan and manage multiple projects in varying stages of completion to ensure contract deliverables meet specifications and remain on time

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary This role oversees the operational performance and technical delivery of all online software, file systems, and database applications supporting the Core Gaming Solution. In addition, this position provides leadership and direction to the local Operations team and is accountable for delivering consistent operational excellence to the lottery. This position reports directly to the General Manager. Monitor and ensure the performance, availability, and integrity of all online systems; identify, document, and escalate anomalies or incidents to management, corporate, and operations support teams as required. Serve as first-tier incident owner, coordinating and managing all necessary internal and external support resources through resolution. Provide leadership, direction, and ongoing feedback to the Systems Support team, ensuring effective execution and continuous improvement. Act as the primary liaison between Operations, Tech Ops, and Corporate Software Development to ensure test and production environments remain aligned and perform optimally. Oversee and manage user acceptance testing (UAT), system testing, and validation of new or enhanced software solutions. Plan, coordinate, and manage the testing, scheduling, and deployment of software releases into the production environment, following approved change management practices. Define and document requirements for software enhancements and corrections, working closely with Corporate Software Development teams. Maintain and manage software change requests using established tools and processes (e.g., RFC process, ClearQuest or equivalent systems). Ensure all operational activities, projects, and deliverables are completed on time and in compliance with contractual and regulatory requirements. Develop, maintain, and enforce operational procedures, standards, and documentation to support system reliability and consistency. Communicate system status, incidents, and operational reporting to the Lottery as required. Provide hands-on operational support as needed, including coverage for system support, testing, processing, or staffing gaps. Collaborate effectively with all levels of management and communicate technical and operational issues clearly and efficiently. Maintain flexibility in work schedule to support operational needs, incident response, and system events. Perform additional duties as assigned to support the overall success and reliability of the Operations Department. Qualifications Education Bachelor's degree in computer science and/or 10 years of related work experience. Experience and qualification On Call 24/7 for Operational support Bachelor's Degree in Computer Science, IT or related fields Excellent organizational and interpersonal skills Preferred experience using UNIX, LINUX, Windows Servers, and SQL Server and Crystal Reports Required to maintain company and customer confidentiality Ability to develop and maintain positive working relationships Ability to communicate with all levels of management Must have above-average organizational and interpersonal skills Ability to work in a team environment Intermediate computer software and hardware technologies (i.e., Microsoft Office Products) Ability to quickly learn and understand new technologies Strong time management skills Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

This role oversees the operational performance and technical delivery of all online software, file systems, and database applications supporting the Core Gaming Solution. In addition, this position provides leadership and direction to the local Operations team and is accountable for delivering consistent operational excellence to the lottery. This position reports directly to the General Manager. * Monitor and ensure the performance, availability, and integrity of all online systems; identify, document, and escalate anomalies or incidents to management, corporate, and operations support teams as required. * Serve as first-tier incident owner, coordinating and managing all necessary internal and external support resources through resolution. * Provide leadership, direction, and ongoing feedback to the Systems Support team, ensuring effective execution and continuous improvement. * Act as the primary liaison between Operations, Tech Ops, and Corporate Software Development to ensure test and production environments remain aligned and perform optimally. * Oversee and manage user acceptance testing (UAT), system testing, and validation of new or enhanced software solutions. * Plan, coordinate, and manage the testing, scheduling, and deployment of software releases into the production environment, following approved change management practices. * Define and document requirements for software enhancements and corrections, working closely with Corporate Software Development teams. * Maintain and manage software change requests using established tools and processes (e.g., RFC process, ClearQuest or equivalent systems). * Ensure all operational activities, projects, and deliverables are completed on time and in compliance with contractual and regulatory requirements. * Develop, maintain, and enforce operational procedures, standards, and documentation to support system reliability and consistency. * Communicate system status, incidents, and operational reporting to the Lottery as required. * Provide hands-on operational support as needed, including coverage for system support, testing, processing, or staffing gaps. * Collaborate effectively with all levels of management and communicate technical and operational issues clearly and efficiently. * Maintain flexibility in work schedule to support operational needs, incident response, and system events. * Perform additional duties as assigned to support the overall success and reliability of the Operations Department.

Palm Bay International, a dynamic family-owned company, offers one of the nation's most comprehensive portfolios of imported wines and spirits, including over 50 suppliers from around the globe. Among Palm Bay's most valued assets is its remarkable network of long-term partnerships with the foremost wholesale companies in all 50 states, as well as the Caribbean, Mexico, and Central America. With the crucial collaboration of these partners, Palm Bay's portfolio meets the needs of every level of the industry, from independent restaurants and retail stores, to chain accounts, supermarkets, hotels, airlines, cruise ships, duty-free accounts and U.S. military bases. This impressive roster of brands, accounts, and relationships positions Palm Bay as a major source of fine wines and spirits and an industry leader in the U.S. marketplace. For more visit: **************** Location: Port Washington, NY office (4-day Hybrid, M-Th) Position Overview: The Director of Information Systems is accountable for the operational leadership and delivery of enterprise business systems, data, analytics, and reporting platforms. This role focuses on execution excellence across ERP, data governance, reporting, and analytics, ensuring these systems are stable, scalable, and effectively support business processes and decision-making. The Director of Information Systems partners closely with the Director of Information Technology to ensure seamless integration between business systems and the broader technology environment. Operating as a peer leader, this role proactively drives delivery, resolves operational challenges, and contributes to overall IT effectiveness, inclusive of AI related growth potential, through collaboration and clear domain ownership. Responsibilities/Essential Functions: Enterprise Systems Support: Lead the operational delivery of enterprise application initiatives, including system administration, configuration, integration support, data migration execution, and user adoption activities across ERP, reporting, and planning platforms. Support change management efforts to ensure successful adoption and effective use of enterprise applications Data & Reporting Support: Guide teams in the development and maintenance of Power BI dashboards and operational reports. Ensure reporting solutions adhere to established data standards and visualization guidelines. Support data accuracy and usability through coordination with data owners and analysts. Data Governance Execution: Establish and enforce data governance policies and standards within enterprise applications, reporting, and analytics platforms. Ensure data quality, compliance, and reporting integrity through consistent execution, monitoring, and remediation. Proactively identify data risks, gaps, or compliance concerns within the applications domain and escalate with recommended corrective actions. AI Enablement & Tool Adoption: Drive the implementation and operationalization of approved AI tools and platforms. Provide guidance to teams on the practical use of AI solutions aligned with established corporate AI strategy and governance. Monitor emerging technologies and share operational recommendations with senior leadership. Team Leadership & Development: Manage and mentor IT staff, promoting accountability, collaboration, and continuous improvement. Support talent development through coaching, training, and performance management. Assist with workforce planning and skills development. Technology Operations & Execution: Establish and execute collaboratively defined IT strategy and initiatives into detailed operational plans, milestones, and deliverables within the enterprise applications domain. Drive execution, monitor system performance, and identify improvement opportunities, providing clear operational insights and recommendations to senior leadership to inform prioritization and decision-making. Financial & Vendor Management: Support IT budget management for enterprise applications through cost tracking, operational forecasting, and optimization recommendations. Assist with vendor management activities related to ERP, reporting, and analytics platforms, including contract administration, performance monitoring, and renewal preparation. Provide operational input to vendor evaluations and negotiations. Qualifications/Requirements: Bachelor's Degree required. MBA preferred. Minimum of 10 years directly leading IT teams & initiatives. Experience in the alcohol beverage experience preferred. Experience with VIP & Circana data is strongly desired. Expert in Excel with regards to Data Management, Reporting, and Data Analysis. Experience with relational databases is a plus. Proven track record with ERP implementations (Microsoft Dynamics 365). Deep knowledge of PowerBI development including DAX programming. Strong background in data governance and compliance. Hands-on experience with driving AI technologies towards automation and increased efficiency. Demonstrated ability to build and develop high-performing teams. Experience managing IT budgets and evaluating cost centers. Skilled in contract negotiations and vendor management. Excellent communication and leadership skills. Superior organizational skills, detail oriented, must be able to manage multiple priorities and meet deadlines. Demonstrates initiative, flexibility, teamwork, maturity under pressure, and anticipates and resolves problems. Self-starter, passion to challenge the status quo, curiosity, desire, and ability to think beyond surface level, dive deeper into financials and strategic thinking. Note - To be considered for this role, we require all candidates to complete a brief survey so we can see how it may apply to your work-related needs. Survey Link: Director of Information Systems Salary Range: $150-180k annual Benefits Overview: Palm Bay offers a competitive compensation package including medical, dental, vision, life insurance, 401(K), paid vacation, personal time off and 11 paid company holidays. Palm Bay International is an equal opportunity employer.

Roles and Responsibilities: * Responsible for overseeing and coordinating logistical needs of the Service Desk Team that affords the team to function efficiently. For example, maintaining tool inventory, critical parts inventory, and forecasting future team needs based on business support requirements. * Serve as a point of escalation to other IT Service Desk Technicians. * Create, own, maintain and update service desk knowledgebase articles and administer training to the service desk technicians * Assist in defining and auditing IT operational procedures. * Provide support to end users and customer-facing systems * Monitor the Incident and Service Request queues daily assigning tickets to other technicians as needed to ensure the efficiency of the Service Desk Team. * Responsible for leading assigned projects. * Assume additional responsibilities within a specialized field of Information Technology to continue professional development. This could include but not be limited to Infrastructure, Information Security, Revenue Systems, or Application Support. * The IT Manager will work with the Team Lead to help define the desired learning path and goals specific to their area of interest. This would include earning specific professional certifications, opportunities for direct interaction with related property support center teams and putting the candidate on track for an Administrator position in a specific IT field. * Promote Lead with Love principles, resulting in teamwork, a well-functioning daily operation and the timely resolution of conflicts and complications that results in a positive work environment and minimal turnover. * Ensures the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations. * Management reserves the right to change and/or add to these duties at any time. Education: * Associates Degree in Information Technology or equivalent * A+ Certification (must be current) * Network + Certification (must be current) * Security+ Certification (must be current) * At least one (1) year of proven supervisory experience required * Minimum of three (3) years of experience in a help desk/customer service role in fast paced, service-oriented environment * Minimum of three (3) years of experience with PC and laptop repair, deployments, and general OS Basic Networking support. * Must have demonstrated experience with the following: * Windows Operating systems (client and server operating systems) * MAC OS and apple IOS * basic Cisco routing and switching * Voice Over IP * Firm grasp on networking concepts such as IP addressing, etc. * Effective knowledge in administering Active Directory and Microsoft Exchange. * Proficient with Ethernet cabling including Cat5 punch down and termination. * Effective knowledge of Excel, Outlook, PowerPoint, Word, and other M365 suite products * Be familiar with Retail, QSR and Guest Ticketing systems function. * Must be at least 18 years of age. * Must be able to successfully complete a pre-employment background check including motor vehicle and credit check. Skills and Abilities: * Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees. By reflecting Callaway Resort and Gardens image by being genuinely friendly, caring and by taking pride in work. * Callaway and Herschend's core values through the lens of dignity and respect. * Be self-motivated and disciplined. * Be able to prioritize and complete work assignments on a timely basis. * Maintain strict confidentiality and judgment regarding privileged information. * Be committed to continuous improvement. * Have professional appearance with good personal hygiene. * Promote and support a "team" work environment by cooperating and helping co-workers. * Promote and support a "team" work environment by cooperating and helping co-workers. * Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. * Be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines. * Be able to utilize effective communication, problem solving, conflict management and interpersonal skills. * Show appreciation of others. * Able to get along with other employees to work out problems and resolve conflicts. * Able to be flexible and handle sometimes unexpected changes in priorities. * Able to communicate effectively using the English language. * Able to tolerate seasonal weather and temperatures while working indoors and outdoors. * Possess valid state issued driver's license and be able to operate company vehicles. * Able to lift up to 50 pounds and to meet the other physical demands of the job.

Blackstone Industrial provides innovative, high-quality, and sustainable solutions for critical rotating and static equipment. As one of North America's leading technical service providers, we excel in field services, parts, repairs, and engineering. Trusted by industries such as heavy oil and refining, petrochemical, power generation, energy transmission, and agriculture, Blackstone is shaping the future of compressor maintenance and operation, striving to set new benchmarks. As we expand our operations globally, we are seeking a dynamic and motivated individual to join our team. We are seeking a Director, Information Systems with a strong foundation in industrial and systems engineering to lead the design, integration, and optimization of our enterprise data and applications environment. This role will combine engineering principles, operations research, and information systems to deliver scalable decision-support tools for Services, Supply Chain, Operations, Finance, IT, and Sales, ensuring measurable ROI and operational excellence. RESPONSIBILITIES Define, Develop and execute the enterprise data strategy and roadmap (12-24 months). Stand up secure, scalable data pipelines (ELT/ETL), a data warehouse/lake, and semantic models (e.g., Snowflake/BigQuery). Implement Power BI (governance, DAX models, shared datasets) and drive self-service analytics adoption across the business. Build trusted datasets for Services (work orders, job cost, utilization, reliability KPIs), Parts Supply Chain (forecasting, inventory strategies, vendor performance), and Sales Enablement (pipeline health, pricing/margin analytics). Apply industrial engineering techniques (queuing models, forecasting, utilization analysis, reliability KPIs) to operational datasets for optimization. Establish data quality, lineage, access controls (RBAC), and change management. Own and manage integrations between ERP/CMMS (e.g., Business Central, ViewPoint Spectrum), CRM (e.g., Salesforce), finance, and field/mobile apps (API-first, event-driven where practical). Manage a small internal/contract engineering team to deliver custom applications (e.g., technician mobile workflows, quoting tools) with disciplined SDLC, CI/CD, and documentation. Manage iPaaS/ELT, warehouse, BI, and development tool vendors. Translate business questions into analytics and product increments and run a disciplined intake/prioritization process. Deliver training and adoption programs for cross-functional teams. Develop KPI catalogs, playbooks, and decision-support dashboards that directly impact efficiency, reliability, and margin. Communicate progress, risks, and outcomes to leadership with measurable ROI. EDUCATION & EXPERIENCE BS/MS in Computer Science, Information Systems, Industrial Engineering, or equivalent experience. 8-12+ years in industrial/systems, data/analytics, or information systems, including hands-on buildouts in a B2B/industrial or field-services context. Proven experience building and operating production data platforms (pipelines + warehouse/lake + BI) end-to-end. Strong proficiency in SQL (analytic/window functions, performance tuning) and Python (pandas/pyarrow, basic APIs/ETL). Implemented Power BI at scale (dataset governance, DAX, RLS, deployment pipelines). Delivered integrations across ERP/CMMS/CRM/Finance using modern integration patterns (REST/GraphQL, webhooks, message queues). Team leadership experience (hiring/mentoring engineers, managing contractors, roadmap ownership, and cross-functional stakeholder management). KNOWLEDGE & SKILLS Outcome-oriented approach; ability to define the decision, deliver the dataset/app, and measure the impact (margin, cycle time, fill rate, utilization). Practical architecture bias (buy/assemble where possible, build where it differentiates). Security-by-design (least privilege, data classification, auditability, PII/security, SOC2/ISO27001 familiarity is a plus). Clear communicator who can brief executives and coach frontline users. Work Model: Ability to work full-time, 40+ hours per week (Travel required: Hybrid with monthly Houston site visits and periodic visits to shops/customer sites). Highly Desired Tools (Nice-to-Haves) Experience with dbt, Airflow/Prefect, Fivetran/Matillion, Kafka/EventBridge, Snowflake/BigQuery/Azure Synapse, PostgreSQL/SQL Server, and Power Platform (Power Apps/Automate).

Blackstone Industrial provides innovative, high-quality, and sustainable solutions for critical rotating and static equipment. As one of North America's leading technical service providers, we excel in field services, parts, repairs, and engineering. Trusted by industries such as heavy oil and refining, petrochemical, power generation, energy transmission, and agriculture, Blackstone is shaping the future of compressor maintenance and operation, striving to set new benchmarks. As we expand our operations globally, we are seeking a dynamic and motivated individual to join our team. We are seeking a Director, Information Systems with a strong foundation in industrial and systems engineering to lead the design, integration, and optimization of our enterprise data and applications environment. This role will combine engineering principles, operations research, and information systems to deliver scalable decision-support tools for Services, Supply Chain, Operations, Finance, IT, and Sales, ensuring measurable ROI and operational excellence. RESPONSIBILITIES * Define, Develop and execute the enterprise data strategy and roadmap (12-24 months). * Stand up secure, scalable data pipelines (ELT/ETL), a data warehouse/lake, and semantic models (e.g., Snowflake/BigQuery). * Implement Power BI (governance, DAX models, shared datasets) and drive self-service analytics adoption across the business. * Build trusted datasets for Services (work orders, job cost, utilization, reliability KPIs), Parts Supply Chain (forecasting, inventory strategies, vendor performance), and Sales Enablement (pipeline health, pricing/margin analytics). * Apply industrial engineering techniques (queuing models, forecasting, utilization analysis, reliability KPIs) to operational datasets for optimization. * Establish data quality, lineage, access controls (RBAC), and change management. * Own and manage integrations between ERP/CMMS (e.g., Business Central, ViewPoint Spectrum), CRM (e.g., Salesforce), finance, and field/mobile apps (API-first, event-driven where practical). * Manage a small internal/contract engineering team to deliver custom applications (e.g., technician mobile workflows, quoting tools) with disciplined SDLC, CI/CD, and documentation. * Manage iPaaS/ELT, warehouse, BI, and development tool vendors. * Translate business questions into analytics and product increments and run a disciplined intake/prioritization process. * Deliver training and adoption programs for cross-functional teams. * Develop KPI catalogs, playbooks, and decision-support dashboards that directly impact efficiency, reliability, and margin. * Communicate progress, risks, and outcomes to leadership with measurable ROI. EDUCATION & EXPERIENCE * BS/MS in Computer Science, Information Systems, Industrial Engineering, or equivalent experience. * 8-12+ years in industrial/systems, data/analytics, or information systems, including hands-on buildouts in a B2B/industrial or field-services context. * Proven experience building and operating production data platforms (pipelines + warehouse/lake + BI) end-to-end. * Strong proficiency in SQL (analytic/window functions, performance tuning) and Python (pandas/pyarrow, basic APIs/ETL). * Implemented Power BI at scale (dataset governance, DAX, RLS, deployment pipelines). * Delivered integrations across ERP/CMMS/CRM/Finance using modern integration patterns (REST/GraphQL, webhooks, message queues). * Team leadership experience (hiring/mentoring engineers, managing contractors, roadmap ownership, and cross-functional stakeholder management). KNOWLEDGE & SKILLS * Outcome-oriented approach; ability to define the decision, deliver the dataset/app, and measure the impact (margin, cycle time, fill rate, utilization). * Practical architecture bias (buy/assemble where possible, build where it differentiates). * Security-by-design (least privilege, data classification, auditability, PII/security, SOC2/ISO27001 familiarity is a plus). * Clear communicator who can brief executives and coach frontline users. * Work Model: Ability to work full-time, 40+ hours per week (Travel required: Hybrid with monthly Houston site visits and periodic visits to shops/customer sites). Highly Desired Tools (Nice-to-Haves) * Experience with dbt, Airflow/Prefect, Fivetran/Matillion, Kafka/EventBridge, Snowflake/BigQuery/Azure Synapse, PostgreSQL/SQL Server, and Power Platform (Power Apps/Automate).

Job DescriptionSalary: Blackstone Industrial provides innovative, high-quality, and sustainable solutions for critical rotating and static equipment. As one of North Americas leading technical service providers, we excel in field services, parts, repairs, and engineering. Trusted by industries such as heavy oil and refining, petrochemical, power generation, energy transmission, and agriculture, Blackstone is shaping the future of compressor maintenance and operation, striving to set new benchmarks. As we expand our operations globally, we are seeking a dynamic and motivated individual to join our team. We are seeking a Director, Information Systems with a strong foundation in industrial and systems engineering to lead the design, integration, and optimization of our enterprise data and applications environment. This role will combine engineering principles, operations research, and information systems to deliver scalable decision-support tools for Services, Supply Chain, Operations, Finance, IT, and Sales, ensuring measurable ROI and operational excellence. RESPONSIBILITIES Define, Develop and execute the enterprise data strategy and roadmap (1224 months). Stand up secure, scalable data pipelines (ELT/ETL), a data warehouse/lake, and semantic models (e.g., Snowflake/BigQuery). Implement Power BI (governance, DAX models, shared datasets) and drive self-service analytics adoption across the business. Build trusted datasets for Services (work orders, job cost, utilization, reliability KPIs), Parts Supply Chain (forecasting, inventory strategies, vendor performance), and Sales Enablement (pipeline health, pricing/margin analytics). Apply industrial engineering techniques (queuing models, forecasting, utilization analysis, reliability KPIs) to operational datasets for optimization. Establish data quality, lineage, access controls (RBAC), and change management. Own and manage integrations between ERP/CMMS (e.g., Business Central, ViewPoint Spectrum), CRM (e.g., Salesforce), finance, and field/mobile apps (API-first, event-driven where practical). Manage a small internal/contract engineering team to deliver custom applications (e.g., technician mobile workflows, quoting tools) with disciplined SDLC, CI/CD, and documentation. Manage iPaaS/ELT, warehouse, BI, and development tool vendors. Translate business questions into analytics and product increments and run a disciplined intake/prioritization process. Deliver training and adoption programs for cross-functional teams. Develop KPI catalogs, playbooks, and decision-support dashboards that directly impact efficiency, reliability, and margin. Communicate progress, risks, and outcomes to leadership with measurable ROI. EDUCATION & EXPERIENCE BS/MS in Computer Science, Information Systems, Industrial Engineering, or equivalent experience. 812+ years in industrial/systems, data/analytics, or information systems, including hands-on buildouts in a B2B/industrial or field-services context. Proven experience building and operating production data platforms (pipelines + warehouse/lake + BI) end-to-end. Strong proficiency in SQL (analytic/window functions, performance tuning) and Python (pandas/pyarrow, basic APIs/ETL). Implemented Power BI at scale (dataset governance, DAX, RLS, deployment pipelines). Delivered integrations across ERP/CMMS/CRM/Finance using modern integration patterns (REST/GraphQL, webhooks, message queues). Team leadership experience (hiring/mentoring engineers, managing contractors, roadmap ownership, and cross-functional stakeholder management). KNOWLEDGE & SKILLS Outcome-oriented approach; ability to define the decision, deliver the dataset/app, and measure the impact (margin, cycle time, fill rate, utilization). Practical architecture bias (buy/assemble where possible, build where it differentiates). Security-by-design (least privilege, data classification, auditability, PII/security, SOC2/ISO27001 familiarity is a plus). Clear communicator who can brief executives and coach frontline users. Work Model: Ability to work full-time, 40+ hours per week (Travel required: Hybrid with monthly Houston site visits and periodic visits to shops/customer sites). Highly Desired Tools (Nice-to-Haves) Experience with dbt, Airflow/Prefect, Fivetran/Matillion, Kafka/EventBridge, Snowflake/BigQuery/Azure Synapse, PostgreSQL/SQL Server, and Power Platform (Power Apps/Automate).

We're looking for a Director of Information Systems who blends business leadership with technical credibility to drive execution across software engineering, data platforms, business application services, and enterprise integrations. This is a hands-on leadership role focused on optimizing our ability to execute with the tools we have. You'll lead teams through managers across a variety of disciplines while partnering closely with functional teams and business units across our portfolio. Further, this role will have dotted-line authority aimed at ensuring business-dedicated information systems teams have the tools and support they need to deliver through standard practices or value-added exceptions. If you thrive in multi-hat environments, can translate business priorities into technology outcomes, and possess the knowledge to ask the right questions and ensure technical excellence without being the lead engineer, this role is for you! The Basics: Location: Midvale, UT Days/Hours: Monday - Friday Onsite Data-Stack Used: DBT, AirFlow, Snowflake, & Power BI These are just a few of the benefits you can expect from working with Savage: Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match. Uniform Services Time Off (USTO) Uniform Services Differential Pay A culture that appreciates Team Members What you'll be doing: Oversee our continued strengthening of software engineering practices: Solidify foundational processes Improve maintainability of proprietary applications Eliminate key-person risk. Lead enterprise integration functions: Evaluate and implement a cost-effective, enterprise-grade integration platform Establish processes for ensuring integrations are visible and deliberately architected across the organization Advance our data platform strategy: Support continued adoption of our modernized data-stack (DBT, AirFlow, Snowflake & Power BI) in ways that create real value across the portfolio Elevate work prioritization and communication across functions: Align priorities and optimize work management and communication through Jira Partner with Accounting, Finance & HR: Optimize processes and systems (Dayforce, Coupa, Oracle, OneStream) Drive vendor ROI: Negotiate agreements to ensure we maintain and improve scalable cost structures Lead and develop teams: Coach managers, foster accountability, and build a culture of problem-solving and continuous improvement. Champion change: Engage cross-functional stakeholders, lead adoption, and communicate actively to ensure success. Requirements to be successful in this position: 10-15 years of experience, including 5+ years in leadership roles managing managers and cross-functional teams. Strong technical foundation across multiple domains in the defined area of responsibility Proven ability to translate business priorities into technology outcomes and champion the delivery of technology solutions. Skilled in pragmatic process management (may be agile-inspired, but not rigid); strong prioritization and stakeholder communication. Bachelor's degree in Computer Science, Information Systems, or related field MBA or equivalent business experience preferred. Comfortable in ambiguous environments, willing to jump in and lead projects directly.

We're looking for a Director of Information Systems who blends business leadership with technical credibility to drive execution across software engineering, data platforms, business application services, and enterprise integrations. This is a hands-on leadership role focused on optimizing our ability to execute with the tools we have. You'll lead teams through managers across a variety of disciplines while partnering closely with functional teams and business units across our portfolio. Further, this role will have dotted-line authority aimed at ensuring business-dedicated information systems teams have the tools and support they need to deliver through standard practices or value-added exceptions. If you thrive in multi-hat environments, can translate business priorities into technology outcomes, and possess the knowledge to ask the right questions and ensure technical excellence without being the lead engineer, this role is for you! The Basics: Location: Midvale, UT Days/Hours: Monday - Friday Onsite Data-Stack Used: DBT, AirFlow, Snowflake, & Power BI These are just a few of the benefits you can expect from working with Savage: Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match. Uniform Services Time Off (USTO) Uniform Services Differential Pay A culture that appreciates Team Members What you'll be doing: Oversee our continued strengthening of software engineering practices: Solidify foundational processes Improve maintainability of proprietary applications Eliminate key-person risk. Lead enterprise integration functions: Evaluate and implement a cost-effective, enterprise-grade integration platform Establish processes for ensuring integrations are visible and deliberately architected across the organization Advance our data platform strategy: Support continued adoption of our modernized data-stack (DBT, AirFlow, Snowflake & Power BI) in ways that create real value across the portfolio Elevate work prioritization and communication across functions: Align priorities and optimize work management and communication through Jira Partner with Accounting, Finance & HR: Optimize processes and systems (Dayforce, Coupa, Oracle, OneStream) Drive vendor ROI: Negotiate agreements to ensure we maintain and improve scalable cost structures Lead and develop teams: Coach managers, foster accountability, and build a culture of problem-solving and continuous improvement. Champion change: Engage cross-functional stakeholders, lead adoption, and communicate actively to ensure success. Requirements to be successful in this position: 10-15 years of experience, including 5+ years in leadership roles managing managers and cross-functional teams. Strong technical foundation across multiple domains in the defined area of responsibility Proven ability to translate business priorities into technology outcomes and champion the delivery of technology solutions. Skilled in pragmatic process management (may be agile-inspired, but not rigid); strong prioritization and stakeholder communication. Bachelor's degree in Computer Science, Information Systems, or related field MBA or equivalent business experience preferred. Comfortable in ambiguous environments, willing to jump in and lead projects directly.

Responsibilities Resolve IT system issues for restaurants, management and corporate office staff via phone, email, remote desktop access and site visits Identify restaurant and back office technical issues and use appropriate troubleshooting steps leading to resolution Manage and maintain IT infrastructure such as point of sale systems, servers, workstations, laptops, network devices, surveillance and phone systems. Supervises 3rd party work to ensure professional and security standards are maintained. Assist with new infrastructure and application initiatives that are developed, purchased, or outsourced to meet business needs Train end users on IT related systems, software, and processes Write support knowledge articles, how-to documentation, and process and procedure task lists. Stay abreast of technology changes, emerging technologies, and relevant regulatory requirements Be available on call as needed Requirements: 3-5 years relevant IT experience Restaurant/Retail experience preferred Experience with Micros and Toast POS systems strongly preferred Familiarity and experience working with Google Suite, MS Office, Windows, MacOS, IOS, IT ticketing systems, remote systems management software, surveillance systems Understanding of low voltage wiring installation and troubleshooting Undergraduate degree in Computer Science or a similar technology related field or relevant work experience required Self-starter with willingness to work hands-on Excellent problem-solving skills: recognize, analyze and resolve effectively Must be detail-oriented and organized with excellent communication skills, verbal and written with technical and non technical audiences Passion to learn, develop, and grow Willing and capable of regularly scheduled after hours and weekend on-call work

WHO WE ARE: For over 30 years, Wing Inflatables has built a reputation for delivering high-performance inflatable solutions to those who rely on safety and durability-rescue workers, Coast Guard teams, Navy SEALs, rafting guides, and kayakers. Our mission is to support professionals and adventurers alike with equipment that performs with lightweight speed, agility, and confidence on the water. JOB PURPOSE: As an IT Administrator II, you will play a key role in supporting the technological needs of our local office and factory. This is a full-time, in-office position at our Jacksonville, Florida location - it is not a remote role. You will respond to user requests and tickets on-site, as well as provide support for users at other Wing Group locations. Your responsibilities will include installing and configuring software and hardware, performing system upgrades, and providing user training. You will also collaborate with IT Administrators based in Wing Group offices worldwide, while serving as the primary IT support resource for the local team. STRUCTURE: This position reports to the Manager, IT Applications & Infrastructure and does not have direct reports. Qualifications RESPONSIBILITY Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary. Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date. Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities. Administer IT onboarding of new employees, including collecting requirements, setup, and deployment. Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc. Creates and update documentation of IT processes, policies, licensing, and systems. Present equipment and policy training to staff and end users. Plans, develop and implements recovery and backup procedures. Communicate IT plans, tasks and modifications to relevant stakeholders and employees. Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities. REQUIREMENTS 1-2 years experience with M365, Entra and Federated identity concepts 1-2 years' experience with Windows in an Enterprise environment 1-2 years' experience with MacOS and iOS devices in an enterprise environment preferred Relevant 2-year diploma or greater, or equivalent industry experience Ability to work independently with minimal supervision Excellent interpersonal skills with a customer service mindset 1-2 years' experience with Virtualization platforms such as VMWare or Hyper-V The ability to travel to all the locations that we operate in Must be a U.S. citizen, permanent resident (Green Card holder), or a "protected person" under 8 U.S.C. 1324b(a)(3). Cannot be debarred under ITAR or EAR regulations. Criminal Record Check ASSETS Microsoft Certified Azure, CCNA, or other relevant certifications Cybersecurity certifications

WHO WE ARE The Wing Group is a global leader in engineered solutions for demanding environments, bringing together a portfolio of trusted brands including Wing Inflatables, Mustang Survival, Henshaw Inflatables, Patten Company, and FabTek Industries. Across defense, marine safety, law enforcement, and industrial sectors, we design and manufacture mission-critical inflatable, flotation, and survival solutions that professionals trust to perform when it matters most. From combat-ready rigid inflatable boats and inflatable structures to life-saving flotation devices and marine apparel, our products are engineered and tested to exceed the highest standards of safety, durability, and performance. With U.S. and Canadian-based manufacturing and a collaborative, hands-on culture, The Wing Group delivers purpose-built solutions for the world's toughest environments. Join us in advancing safety, performance, and innovation-on the water and beyond. WHAT WE ARE LOOKING FOR We are looking for a dynamic, motivated, responsible individual with both technical and people skills to join our team as an IT Administrator. You will be responsible for responding to tickets from users both locally and at remote offices. This will involve setting up new software and hardware, performing system upgrades and training users. You will work remotely with staff and IT Administrators at other Wing Group Locations around the world, but you'll be the one covering the needs of the local office and factory. This is not a work from home position. Being onsite to issue equipment and troubleshoot hardware in person is part of the job. As a multinational company with government contracts, having experience in a similar industry is an asset. Previous experience with M365 is a must. This is an extremely exciting time to be part of Mustang Survival and the Wing Group as we will be working through major upgrades to our IT systems, methodologies, and policies. There will be many opportunities for you to make a positive impact at the company WHAT WE OFFER Comprehensive benefits package, including health and dental coverage. A collaborative and supportive culture within a trusted, market-leading organization. Opportunities to make a meaningful impact by driving growth and innovation in a dynamic and evolving industry to save lives. WHAT WE ARE LOOKING FOR We are looking for a dynamic, motivated, responsible individual with both technical and people skills to join our team as an IT Administrator. You will be responsible for responding to tickets from users both locally and at remote offices. This will involve setting up new software and hardware, performing system upgrades and training users. You will work remotely with staff and IT Administrators at other Wing Group Locations around the world, but you'll be the one covering the needs of the local office and factory. This is not a work from home position. This is a full-time, in-office position at our Jacksonville headquarters. Being onsite to issue equipment and troubleshoot hardware in person is part of the job. As a multinational company with government contracts, having experience in a similar industry is an asset. Previous experience with M365 is a must. This is an extremely exciting time to be part of Mustang Survival and the Wing Group as we will be working through major upgrades to our IT systems, methodologies, and policies. There will be many opportunities for you to make a positive impact at the company. RESPONSIBILITIES Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date. Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities. Administer IT onboarding of new employees, including collecting requirements, setup, and deployment. Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc. Creates and update documentation of IT processes, policies, licensing, and systems. Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary. Present equipment and policy training to staff and end users. Communicate IT plans, tasks and modifications to relevant stakeholders and employees. Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities. Qualifications QUALIFICATIONS & REQUIREMENTS 1-2 years of Extensive Knowledge of IT best practices Experience with IT help desk ticketing systems Experience with M365, Azure AD and Federated identity concepts Experience with Windows in an Enterprise environment Experience with MacOS and iOS devices in an enterprise environment Relevant 2-year diploma or greater, or equivalent industry experience Ability to work independently with minimal supervision Excellent interpersonal skills with a customer service mindset Driver's license and access to a vehicle ASSETS Microsoft Certified Azure, CCNA, or other relevant certifications ThreatLocker Experience Cybersecurity certifications NIST Cybersecurity Framework Experience Experience with Ubiquiti and Wi-Fi systems

A Taste of Who We Are: Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time. Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services. The Experience You'll Create: The IT Infrastructure Administrator is responsible for supporting, maintaining, and improving the organization's network and server environments across both on-premise and cloud platforms. This role provides Tier 2/3 escalation support for the IT Support team and is critical to ensuring the availability, performance, and security of infrastructure services. The ideal candidate is a hands-on generalist across infrastructure technologies with deep expertise in one or two core areas such as networking, cloud platforms, or systems administration. * Administer and support on-premises and cloud-based server environments (Windows/Linux). * Manage and troubleshoot enterprise network infrastructure, including LAN, WAN, Wi-Fi, VPN, firewalls, and switching. * Act as escalation support for complex infrastructure issues from the IT Support team. * Monitor system performance, availability, and capacity; proactively address issues. * Implement and maintain backups, disaster recovery, and high-availability solutions. * Support cloud infrastructure services (IaaS/PaaS), including resource provisioning and optimization. * Partner with security teams to implement patching, access controls, and infrastructure security standards. * Participate in infrastructure projects, including upgrades, migrations, and modernization efforts. * Maintain accurate technical documentation, diagrams, and standard operating procedures. * Identify opportunities for automation, standardization, and operational improvement. * Recruit and develop high-performing technical teams. * Performs other related duties as assigned. Ingredients for Thriving: * 5+ years of experience in IT infrastructure or systems administration roles. * Hands-on experience with both on-premises and cloud infrastructure environments. * Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching). * Experience supporting Windows Server and/or Linux systems. * Ability to troubleshoot complex, cross-technology infrastructure issues. * Experience serving as Tier 2 or Tier 3 support in an enterprise environment. * Strong documentation and communication skills. * Deep expertise in one or two infrastructure domains (e.g., networking, Azure, virtualization). * Experience with virtualization platforms (VMware, Hyper-V, or cloud equivalents). * Familiarity with security, monitoring, backup, and automation tools. * Relevant certifications (Azure, Microsoft, VMware). Location(s) & Logistics: * Prolonged periods of sitting at a desk and working on a computer. * The role will be hybrid with locations in Sterling Heights and Troy. * Occasional Travel is required for this role to visit customer sites and warehouses Savor the Benefits: We offer a range of benefits for eligibles team members, including: * Health Coverage - Medical, Dental and Vision * Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness * 401(k) * Paid Parental Leave * Generous PTO Policy * Wellness Programs * Additional Perks To see a summary of current benefits, please visit **************************************************************** #LI-KR1

About Roberts Resorts & Communities This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together. Position Summary We are hiring a hands-on IT Systems Administrator to own day-to-day IT operations across a distributed, multi-location environment (approximately 25 locations). This role provides both Tier 1 and Tier 2 support-handling frontline user support while also owning administration of core platforms and escalations. Responsibilities include Microsoft 365 administration, endpoint and network operations, baseline cybersecurity, provider coordination, and disciplined documentation/asset management. Location: On-site in Scottsdale, AZ. Performance Objectives Provide Tier 1 support and Tier 2 escalation for end users; triage, resolve, and coordinate onsite support when needed. Administer and support cloud based identities including Microsoft 365 (users, groups, licensing, security settings), Adobe, Google Workspace and Apple Business Manager operations where applicable. Manage endpoint standards, patching cadence, and common deployments; support multi-site networking troubleshooting and basic health monitoring. Coordinate telecom/VoIP and connectivity troubleshooting with providers and contractors across locations. Maintain IT documentation, inventory, renewal tracking, and vendor/contractor coordination. Consistently meets agreed response and resolution targets for Tier 1 and Tier 2 requests across locations, with clear communication and reliable follow-through. Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds). Maintains secure, stable operations through timely patching, controlled change practices, and minimal unplanned downtime. Keeps identity and access hygiene strong (MFA enforcement, least privilege, and periodic access reviews) and responds effectively to phishing/compromise events. Delivers accurate and on-time onboarding/offboarding and access changes; maintains clean licensing, device assignment, and user lifecycle records. Manages providers and renewals proactively (telecom/VoIP, ISPs, domains/DNS, hosting, SaaS) to prevent service interruptions. Maintains accurate inventories, current documentation/runbooks, and clear site/contractor instructions that improve support consistency. Provides concise status reporting on recurring issues, risk items, and improvement opportunities; executes agreed improvements without disrupting business operations. Core Technology Stack: Microsoft 365 (primary stack) Google Workspace Apple Business Manager Domain registrar accounts + DNS management (e.g., Cloudflare DNS) Email perimeter security filtering Microsoft 365 backup solution (platform familiarity preferred) Hosted QuickBooks VM environment + Intuit QuickBooks Enterprise WordPress web hosting Adobe Rent Manager (Accounting) (Hosted RDP Environment as well as a Web Portal) Newbook (Reservations) Hubspot - CRM (Marketing Dept is acting Admin) Requirements Key Competencies: Preferred Demonstrated understanding of Tier 3 support concepts, including advanced troubleshooting methodology, root-cause analysis, change control, and escalation readiness for complex infrastructure issues. Familiarity with device lifecycle workflows. Experience supporting Microsoft RDP in a hosted VM environment. Education & Experience: 5+ years in IT support/administration with Tier 2 responsibilities (or equivalent). Hands-on Microsoft 365 administration experience (user, licensing, security/mail flow fundamentals). Experience with cloud email security filtering, DNS management, and VoIP administration portals. Experience supporting a distributed/multi-site environment and coordinating onsite support via contractors. Strong troubleshooting, communication, and documentation skills. Benefits and Perks We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including: Medical, Dental, and Vision coverage for you and your dependents Employer-paid life insurance for peace of mind A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans 80 hours of PTO plus 11 paid holidays to recharge and refresh 401(k) with a 3% company match to invest in your future The chance to be part of an inclusive, supportive community where your contributions matter Complimentary stay at one of our resorts - enjoy the lifestyle you help create! Commitment to Diversity Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

Role Overview: The Network Manager is a leadership role in the MFB team, responsible for overseeing bookkeeping operations across multiple franchise systems and serving as the key point of contact for franchisor clients. Each Network Manager will manage the delivery of services to 3-4 franchise systems (depending on size), which could encompass supervising the work for anywhere from ~80 to 150+ franchisee accounts in total (through the Account Managers). This role ensures that MFB's services are tailored to each franchisor's standards and that our internal team is well trained to meet those standards. Half of the Network Manager's role is supervisory coaching and managing a team of Account Managers - and the other half is client- facing, working directly with franchise business owners and franchisor corporate staff. The Network Manager is effectively the “expert” on the financial operations for their assigned franchise networks, and they drive consistency, quality, and efficiency across those accounts. By providing leadership and a direct link between franchisors and our bookkeeping team, the Network Manager plays a pivotal part in scaling our business while maintaining excellence. Key Responsibilities: Franchisor Relationship Management: Serve as the primary liaison to franchisor leadership (e.g., the corporate office of each franchise brand under management). When a franchisor has questions about bookkeeping, financial reports, billing, or onboarding of new franchisees, the Network Manager is the first point of contact. They will hold regular check-in meetings with franchisor representatives to discuss service status, address any concerns, and update on any changes (for example, new reporting requirements or software updates). This proactive communication strengthens the partnership and trust between MFB and each franchisor. Team Supervision and Coaching: Manage a team of Account Managers who are assigned to the franchise systems under the Network Manager's care. Typically, a Network Manager might oversee 3-6 Account Managers (if each franchise system has one or two dedicated Account Managers, depending on client count). The Network Manager provides day-to-day supervision: reviewing workloads, ensuring accounts are balanced and closed on schedule, and being available to answer Account Managers' questions. They conduct regular one-on-one meetings with their Account Managers to provide feedback, mentorship, and support. If an Account Manager is struggling with a client or falling behind, the Network Manager steps in to problem-solve and reallocate resources as needed. In essence, this role is the quality control layer, making sure that each franchisee client is receiving the same high standard of service across the board. Training and Onboarding (Internal): Train new Account Managers (and any bookkeeping staff) on the specific processes, software integrations, and financial nuances of the franchise systems that the Network Manager oversees. For example, if a franchisor uses a particular POS system or requires a specific format for monthly reports, the Network Manager ensures all Account Managers under that system are educated on it. They develop training materials or checklists as needed and might host periodic workshops or update sessions when processes change. This ensures that knowledge is disseminated and our team stays up-to-date on franchisor expectations. Onboarding New Franchisee Clients (External): When new franchise units join one of the Network Manager's franchise systems (either new franchisees opening or existing ones newly subscribing to MFB's services), the Network Manager coordinates the onboarding. This includes setting up the QuickBooks Online file (if not already set), configuring the chart of accounts to match franchisor standards, and enrolling the franchisee into our monthly service cadence. Importantly, the Network Manager will provide basic bookkeeping training as part of the franchisor's “New Owner Bootcamp” or onboarding program. This training covers the importance of keeping good financial records, how to work with MFB's team (e.g., providing documents on time, using receipt apps, etc.), and an overview of reading their monthly financial statements. By doing this training, the Network Manager helps new franchisees start off on the right foot and underscores the value of a “solid financial cadence” from day one. Expertise in Franchise Systems: Develop and maintain deep knowledge of each assigned franchise system's business model, fee structure, and financial requirements. For instance, the Network Manager should know the timing and calculation of royalty fees, any required financial KPIs or dashboards the franchisor tracks, and seasonality or business trends in that industry. They keep documentation on each system (a “Franchise System Playbook”) that outlines these details for internal use. With this expertise, the Network Manager can ensure our bookkeeping services not only meet compliance requirements but also help franchisees optimize their finances in context of their franchise. They act as an internal consultant for their franchise systems - if MFB leadership needs insight into a particular franchisor's needs or wants to pitch improved services, the Network Manager provides that insight. Process Improvement and Standardization: Continuously evaluate and improve MFB's processes for the franchises under management. This could mean standardizing the monthly close checklist across all franchisees in a system, introducing new software tools to automate tasks (with approval), or creating best practice guidelines. For example, if one franchise network requires tracking of gift card liabilities, the Network Manager may develop a uniform method for all Account Managers to handle this. Consistency across franchise locations is a key goal, and the Network Manager works to maintain that by aligning the team's work with both franchisor standards and general accounting best practices. Performance Monitoring and Reporting: Track key performance metrics for their area of responsibility, including the aggregate number of franchisee accounts supported, overall revenue generated from those accounts, and the timeliness/accuracy of monthly closes. They might prepare a quarterly summary for MFB leadership and for each franchisor, highlighting accomplishments (e.g., “100% of Franchise X's 50 units' books have been closed on time for the last 6 months” or “Implemented a new receipt management process reducing errors by Y%”). These reports help demonstrate the value delivered and identify areas for improvement. The Network Manager is accountable for hitting targets such as closing all accounts by the 10th (across their systems) and maintaining high client satisfaction on a broader scale. Client Escalations and Advisory: Handle any escalated issues or complex inquiries from franchisee clients within their networks. If a franchisee has a dispute or a particularly unusual transaction, the Network Manager may directly assist or advise the Account Manager on resolution. In some cases, the Network Manager might interact with certain large or high-profile franchisee clients personally (especially if a franchisor asks for special attention for a specific location). Additionally, the Network Manager may provide higher-level advisory to franchisors, such as identifying trends across franchisees (e.g., noticing if many units are struggling with a certain expense line) and suggesting strategies, thereby positioning MFB as not just a bookkeeping service but a knowledgeable partner in the franchisor's success. Cross-Department Collaboration: Work with MFB leadership and other Network Managers to share insights and ensure consistency across all franchise systems that MFB serves. They may collaborate on refining MFB's overall service offerings, pricing models for certain franchise packages, or technology tools. The Network Manager also communicates any needs for additional resources (e.g., hiring another Account Manager if a franchise system grows) to leadership, making the case with data from their performance monitoring. Qualifications Qualifications and Skills: Education & Experience: Associate's degree in Accounting or Finance is required at minimum; a Bachelor's degree is strongly preferred. A solid foundation in accounting principles is necessary. Candidates should have significant bookkeeping/accounting experience (5+ years), ideally including experience in a multi-client environment such as an accounting firm, franchise company, or outsourced bookkeeping service. Prior experience managing or supervising other accounting staff is highly desirable, as this is a management role. Experience with franchising or multi-unit business accounting is a major plus (understanding how franchise systems operate financially). Certifications: QuickBooks Pro Certified (Certified QuickBooks ProAdvisor) is required or expected shortly after hiring. This indicates advanced expertise in QuickBooks, including the ability to leverage its higher-end features and train others on the software. The Network Manager should ideally also have or be pursuing additional credentials such as Certified Bookkeeper (CB) or even CPA, though a CPA is not required if the candidate's experience is strong. The key is demonstrable mastery of bookkeeping and QuickBooks. Any experience with franchise-specific accounting software or integrations (e.g., Qvinci, FranConnect, etc.) should be noted. Leadership & Communication: Excellent leadership skills with the ability to coach and mentor others. The Network Manager must be an effective communicator in multiple contexts: one-on-one coaching with Account Managers, presenting training to a group of new franchisees, and conversing with franchisor executives. This requires clarity, confidence, and the ability to adjust communication style to the audience (simplifying explanations for non-financial folks, diving into details with accountants, etc.). Strong written communication is also important for creating documentation and for professional correspondence with franchisors and clients. Organizational Skills: Proven ability to manage complex operations - juggling oversight of numerous clients and several staff members. The Network Manager needs exceptional organizational and time management skills to keep track of each franchise system's deadlines, requirements, and the team's workload. Being able to prioritize effectively is crucial (for example, focusing on a critical issue at one franchise while ensuring routine tasks continue in others). Problem-Solving & Analytical Thinking: A resourceful problem solver who can assist with complex accounting issues and also analyze trends across clients. For instance, if a recurring error or bottleneck is identified in the month-end process, the Network Manager should investigate root causes and implement solutions. They should be comfortable interpreting financial data and maybe even enjoy spotting patterns (e.g., using Excel or QuickBooks reports to identify which accounts often miss the 10th-day close and why). Analytical insight will also help in advising franchisors or improving internal processes. Knowledge of Franchising: While not every candidate will have prior franchise industry experience, the Network Manager must quickly become an expert on franchisor expectations and franchisee needs for each system they manage. This means a willingness to learn industry specifics (for example, a restaurant franchise vs. a home-services franchise will have different accounting quirks). They should be adept at learning the “language” of each franchise system and translating that into actionable processes for the bookkeeping team. Any background in franchise accounting or operations will be a strong asset. Tech Proficiency: High proficiency with QuickBooks Online (including Accountant tools and advanced features). Familiarity with integrated apps like expense management, payroll systems, or reporting dashboards. The Network Manager should also be comfortable with video conferencing and webinar tools (for remote trainings), and with project management or task tracking tools to monitor their team's work. Since part of the role involves exploring efficiency improvements, a tech-savvy mindset and openness to automation is beneficial.

Job Description About the Role The Application Development Manager's primary role is to plan, coordinate, maintain, and supervise all activities related to the design, development, implementation and ongoing support of organizational information systems and software applications, with a specific focus on, but not limited to, Financial and Purchasing software. This individual will be responsible for supporting, maintaining, and upgrading both new and existing systems, ensuring alignment with business needs and regulatory requirements. A strong background and direct experience with Purchasing and Financial systems software is required, and preference will be given to candidates with hands-on experience in Agilysys Stratton Warren. The Application Development Manager will leverage exceptional communication and problem-solving skills, as well as a thorough understanding of best practices, to guide their project team in the delivery of critical financial and purchasing solutions. Role Responsibilities Strategy & Planning Review and evaluate software project requests to determine the best approach for meeting organizational objectives or to recommend alternative solutions. Collaborate with business stakeholders and project teams to define and document requirements for software initiatives. Lead and participate in the pre-testing phase of development for systems stack by evaluating proposals, identifying potential challenges, and making informed recommendations. Ensure that development projects for applications stack meet business requirements, achieve end-user goals, and efficiently resolve any identified system issues. Analyze existing application effectiveness and efficiency and develop strategies for enhancement or optimization. Acquisition & Deployment Manage the development and deployment of new systems software and enhancements to existing applications. Ensure seamless integration of new software solutions into company's environments, meeting all compliance and interface specifications. Collaborate with designers and system owners to conduct thorough testing of new software programs and applications. Operational Management Guide and coordinate with the application development team in support of business operations related to Financial and Purchasing systems stack. Ensure user access to software stack is provisioned and maintained promptly and securely. Identify and resolve program errors and issues. Translate business requirements into technical specifications for project managers and developers. Coordinate with vendors and internal development teams to install enhancements and upgrades. Liaise with network administrators, software engineers, and vendors to ensure quality assurance, program logic, and data processing. Promote, disseminate, and enforce organizational policies, procedures, and quality assurance best practices related to software solutions. Requirements Four-year college diploma or university degree in computer systems design, computer science, information technology, or an equivalent combination of education and experience. Proven experience participating in the direction, development, and implementation of Financial and Purchasing software solutions. Direct, hands-on experience with automated software and system management tools relevant to Financial and Purchasing systems. Experience with the financial cycle in large organizations: requisitions, purchase orders, invoicing, payments, accruals, G/L postings, fixed assets, depreciation and budgeting. Required: Substantial experience with Purchasing software; Preference: Experience with Agilysys Stratton Warren. Demonstrated project management skills with exposure to project-based work structures and lifecycle models. Excellent understanding of the organization's goals and objectives, with a focus on Financial and Purchasing operations. Strong customer-service and stakeholder engagement orientation. Outstanding written and oral communication skills. Excellent listening and interpersonal skills. Ability to communicate complex technical concepts in both technical and user-friendly language. Ability to conduct research and stay current on trends and products relevant to application developments in Financial and Purchasing domains. Highly self-motivated and proactive, with keen attention to detail. Able to prioritize and execute tasks in a fast-paced, high-pressure environment. Experience working collaboratively in a team-oriented environment. Willingness to work occasional evenings and weekends to meet project deadlines. Ability to sit for extended periods and dexterity to operate a computer keyboard, mouse, and related components. Physically able to participate in training sessions, presentations, and meetings as required. Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401K) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Free Parking Salary: $86,900-$121,700

About the Role The Application Development Manager's primary role is to plan, coordinate, maintain, and supervise all activities related to the design, development, implementation and ongoing support of organizational information systems and software applications, with a specific focus on, but not limited to, Financial and Purchasing software. This individual will be responsible for supporting, maintaining, and upgrading both new and existing systems, ensuring alignment with business needs and regulatory requirements. A strong background and direct experience with Purchasing and Financial systems software is required, and preference will be given to candidates with hands-on experience in Agilysys Stratton Warren. The Application Development Manager will leverage exceptional communication and problem-solving skills, as well as a thorough understanding of best practices, to guide their project team in the delivery of critical financial and purchasing solutions. Role Responsibilities Strategy & Planning Review and evaluate software project requests to determine the best approach for meeting organizational objectives or to recommend alternative solutions. Collaborate with business stakeholders and project teams to define and document requirements for software initiatives. Lead and participate in the pre-testing phase of development for systems stack by evaluating proposals, identifying potential challenges, and making informed recommendations. Ensure that development projects for applications stack meet business requirements, achieve end-user goals, and efficiently resolve any identified system issues. Analyze existing application effectiveness and efficiency and develop strategies for enhancement or optimization. Acquisition & Deployment Manage the development and deployment of new systems software and enhancements to existing applications. Ensure seamless integration of new software solutions into company's environments, meeting all compliance and interface specifications. Collaborate with designers and system owners to conduct thorough testing of new software programs and applications. Operational Management Guide and coordinate with the application development team in support of business operations related to Financial and Purchasing systems stack. Ensure user access to software stack is provisioned and maintained promptly and securely. Identify and resolve program errors and issues. Translate business requirements into technical specifications for project managers and developers. Coordinate with vendors and internal development teams to install enhancements and upgrades. Liaise with network administrators, software engineers, and vendors to ensure quality assurance, program logic, and data processing. Promote, disseminate, and enforce organizational policies, procedures, and quality assurance best practices related to software solutions. Requirements Four-year college diploma or university degree in computer systems design, computer science, information technology, or an equivalent combination of education and experience. Proven experience participating in the direction, development, and implementation of Financial and Purchasing software solutions. Direct, hands-on experience with automated software and system management tools relevant to Financial and Purchasing systems. Experience with the financial cycle in large organizations: requisitions, purchase orders, invoicing, payments, accruals, G/L postings, fixed assets, depreciation and budgeting. Required: Substantial experience with Purchasing software; Preference: Experience with Agilysys Stratton Warren. Demonstrated project management skills with exposure to project-based work structures and lifecycle models. Excellent understanding of the organization's goals and objectives, with a focus on Financial and Purchasing operations. Strong customer-service and stakeholder engagement orientation. Outstanding written and oral communication skills. Excellent listening and interpersonal skills. Ability to communicate complex technical concepts in both technical and user-friendly language. Ability to conduct research and stay current on trends and products relevant to application developments in Financial and Purchasing domains. Highly self-motivated and proactive, with keen attention to detail. Able to prioritize and execute tasks in a fast-paced, high-pressure environment. Experience working collaboratively in a team-oriented environment. Willingness to work occasional evenings and weekends to meet project deadlines. Ability to sit for extended periods and dexterity to operate a computer keyboard, mouse, and related components. Physically able to participate in training sessions, presentations, and meetings as required. Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401K) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Free Parking Salary: $86,900-$121,700