Manager Revenue Cycle Compliance
Ravenna, OH jobs
Full Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
Occasional Travel
Remote
The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations.
Responsibilities:
1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
2. Develop and execute risk-based audit plans.
3. Conduct pre- and post-payment audits for documentation and billing accuracy.
4. Coordinate with external auditors and internal departments.
5. Educate providers on compliance, coding, and billing guidelines.
6. Investigate complaints and respond to compliance inquiries.
7. Maintain current knowledge of healthcare regulations and payer requirements.
8. Communicate audit findings and support corrective actions.
9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures.
10. Supervise internal and external audit activities and reporting.
11. Collaborate across departments to improve revenue cycle processes.
Other information:
Technical Expertise
1. Experience in teaching hospital or pediatric healthcare settings required.
2. Strong background in physician-based coding and billing.
3. Familiarity with Medicaid/Medicare regulations.
4. Skilled in audit procedures, data analytics, and compliance training.
5. Proficient in Epic, Excel, Word, and healthcare billing systems.
6. Strong communication and organizational skills.
Education and Experience
1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role.
2. Certification: CPC or CCS-P required; CPMA preferred.
3. Years of relevant experience: Minimum 7 years in hospital and professional coding.
4. Years of supervisory experience: Minimum 2 years in a leadership role.
Full Time
FTE: 1.000000
Manager Revenue Cycle Compliance
Medina, OH jobs
Full Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
Occasional Travel
Remote
The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations.
Responsibilities:
1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
2. Develop and execute risk-based audit plans.
3. Conduct pre- and post-payment audits for documentation and billing accuracy.
4. Coordinate with external auditors and internal departments.
5. Educate providers on compliance, coding, and billing guidelines.
6. Investigate complaints and respond to compliance inquiries.
7. Maintain current knowledge of healthcare regulations and payer requirements.
8. Communicate audit findings and support corrective actions.
9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures.
10. Supervise internal and external audit activities and reporting.
11. Collaborate across departments to improve revenue cycle processes.
Other information:
Technical Expertise
1. Experience in teaching hospital or pediatric healthcare settings required.
2. Strong background in physician-based coding and billing.
3. Familiarity with Medicaid/Medicare regulations.
4. Skilled in audit procedures, data analytics, and compliance training.
5. Proficient in Epic, Excel, Word, and healthcare billing systems.
6. Strong communication and organizational skills.
Education and Experience
1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role.
2. Certification: CPC or CCS-P required; CPMA preferred.
3. Years of relevant experience: Minimum 7 years in hospital and professional coding.
4. Years of supervisory experience: Minimum 2 years in a leadership role.
Full Time
FTE: 1.000000
Manager Revenue Cycle Compliance
Hudson, OH jobs
Full Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
Occasional Travel
Remote
The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations.
Responsibilities:
1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
2. Develop and execute risk-based audit plans.
3. Conduct pre- and post-payment audits for documentation and billing accuracy.
4. Coordinate with external auditors and internal departments.
5. Educate providers on compliance, coding, and billing guidelines.
6. Investigate complaints and respond to compliance inquiries.
7. Maintain current knowledge of healthcare regulations and payer requirements.
8. Communicate audit findings and support corrective actions.
9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures.
10. Supervise internal and external audit activities and reporting.
11. Collaborate across departments to improve revenue cycle processes.
Other information:
Technical Expertise
1. Experience in teaching hospital or pediatric healthcare settings required.
2. Strong background in physician-based coding and billing.
3. Familiarity with Medicaid/Medicare regulations.
4. Skilled in audit procedures, data analytics, and compliance training.
5. Proficient in Epic, Excel, Word, and healthcare billing systems.
6. Strong communication and organizational skills.
Education and Experience
1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role.
2. Certification: CPC or CCS-P required; CPMA preferred.
3. Years of relevant experience: Minimum 7 years in hospital and professional coding.
4. Years of supervisory experience: Minimum 2 years in a leadership role.
Full Time
FTE: 1.000000
Manager Revenue Cycle Compliance
Akron, OH jobs
Full Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
Occasional Travel
Remote
The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations.
Responsibilities:
1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
2. Develop and execute risk-based audit plans.
3. Conduct pre- and post-payment audits for documentation and billing accuracy.
4. Coordinate with external auditors and internal departments.
5. Educate providers on compliance, coding, and billing guidelines.
6. Investigate complaints and respond to compliance inquiries.
7. Maintain current knowledge of healthcare regulations and payer requirements.
8. Communicate audit findings and support corrective actions.
9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures.
10. Supervise internal and external audit activities and reporting.
11. Collaborate across departments to improve revenue cycle processes.
Other information:
Technical Expertise
1. Experience in teaching hospital or pediatric healthcare settings required.
2. Strong background in physician-based coding and billing.
3. Familiarity with Medicaid/Medicare regulations.
4. Skilled in audit procedures, data analytics, and compliance training.
5. Proficient in Epic, Excel, Word, and healthcare billing systems.
6. Strong communication and organizational skills.
Education and Experience
1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role.
2. Certification: CPC or CCS-P required; CPMA preferred.
3. Years of relevant experience: Minimum 7 years in hospital and professional coding.
4. Years of supervisory experience: Minimum 2 years in a leadership role.
Full Time
FTE: 1.000000
Manager Revenue Cycle Compliance
North Canton, OH jobs
Full Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
Occasional Travel
Remote
The Manager, Revenue Cycle Compliance ensures accurate coding, billing, and reimbursement across hospital and professional services. This role leads audit planning, risk assessments, and compliance education, collaborating with clinical and revenue cycle teams to maintain adherence to federal, state, and payer regulations.
Responsibilities:
1. Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
2. Develop and execute risk-based audit plans.
3. Conduct pre- and post-payment audits for documentation and billing accuracy.
4. Coordinate with external auditors and internal departments.
5. Educate providers on compliance, coding, and billing guidelines.
6. Investigate complaints and respond to compliance inquiries.
7. Maintain current knowledge of healthcare regulations and payer requirements.
8. Communicate audit findings and support corrective actions.
9. Lead due diligence compliance efforts for mergers, acquisitions, and joint ventures.
10. Supervise internal and external audit activities and reporting.
11. Collaborate across departments to improve revenue cycle processes.
Other information:
Technical Expertise
1. Experience in teaching hospital or pediatric healthcare settings required.
2. Strong background in physician-based coding and billing.
3. Familiarity with Medicaid/Medicare regulations.
4. Skilled in audit procedures, data analytics, and compliance training.
5. Proficient in Epic, Excel, Word, and healthcare billing systems.
6. Strong communication and organizational skills.
Education and Experience
1. Education: High School Diploma Required. Bachelor's degree preferred, or 8 years of relevant experience for the role.
2. Certification: CPC or CCS-P required; CPMA preferred.
3. Years of relevant experience: Minimum 7 years in hospital and professional coding.
4. Years of supervisory experience: Minimum 2 years in a leadership role.
Full Time
FTE: 1.000000
Retirement and Pension Plan Manager
Hollywood, FL jobs
The Retirement and Pension Plan Manager is responsible for managing the organization's retirement and pension plans, ensuring compliance with federal and state regulations, and delivering exceptional service to employees regarding their retirement benefits. This role also provides management of our third-party retirement plan recordkeeper and supports strategic planning efforts led by the Vice President, Total Rewards.
Responsibilities:
Serves as an internal resource for employees planning for retirement who have questions and/or would like to begin the process.
Administer and manage all aspects of the organization's retirement and pension plans, including enrollment, contributions, distributions, and compliance.
Oversee the processing of retirement plan transactions such as rollovers, loans, and benefit payouts.
Collaborate with payroll to ensure accurate contributions and deductions.
Work with Treasury and Accounts Payable to handle funding requests and reconciliations.
Conduct educational sessions and partner with internal HR communications to help employees understand their retirement options.
Develop and deliver financial education programs to enhance employees' understanding of personal finance and retirement planning strategies.
Partner with external vendors and resources to recommend solutions to complex retirement and pension issues.
Work closely with internal and external IT resources and HRIS staff to support the administration of retirement and pension administration and recommend changes to processes as needed.
Foster an environment of continuous improvement and teamwork to improve and evolve retirement and pension processes to create value for Memorial Healthcare System and satisfaction among employees.
Support the Vice President, Total Rewards in evaluating and recommending changes to retirement plans to align with organizational goals and employee needs.
Analyze plan performance metrics and prepare reports for leadership on participation, investment performance, and funding levels.
Ensure retirement plans comply with all applicable federal and state laws and regulations.
Support plan audits conducted by internal compliance and external auditors.
Prepare any necessary documentation.
Monitor changes in retirement and pension legislation and recommend plan modifications as needed.
Work closely with third-party administrators, trustees, investment advisors, and the plan recordkeeper to manage plan operations.
Monitor service agreements and performance metrics to ensure service quality.
Education and Certification Requirements: Bachelors (Required)
Required Work Experience: Five (5) years of experience in retirement and pension plan administration
Other Information: Additional Education Information - Education Specialization in Human Resources, Business Administration, Finance, or related field.
Senior Product Manager
San Jose, CA jobs
We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity.
This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided).
Responsibilities
• This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app
• Work with product and business stakeholders to define features and manage from concept to design to development
• Provide validation and verification on project deliverables and promote exceptional quality standards
Qualifications
• Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal)
• Experience managing multiple projects across creative, development, and with cross-functional teams
• Experience working closely w/ design teams and a deep understanding of the UX process
• Highly presentable with excellent verbal and written skills
• Capable of convincing and rallying others with ability to manage and grow internal relationships
• Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process
• Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables
• Ability to navigate large, matrixed organization with multiple competing priorities
About AMP Agency
AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner.
AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.
Senior Product Manager
Santa Rosa, CA jobs
We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity.
This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided).
Responsibilities
• This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app
• Work with product and business stakeholders to define features and manage from concept to design to development
• Provide validation and verification on project deliverables and promote exceptional quality standards
Qualifications
• Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal)
• Experience managing multiple projects across creative, development, and with cross-functional teams
• Experience working closely w/ design teams and a deep understanding of the UX process
• Highly presentable with excellent verbal and written skills
• Capable of convincing and rallying others with ability to manage and grow internal relationships
• Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process
• Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables
• Ability to navigate large, matrixed organization with multiple competing priorities
About AMP Agency
AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner.
AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.
Senior Product Manager
San Francisco, CA jobs
We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity.
This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided).
Responsibilities
• This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app
• Work with product and business stakeholders to define features and manage from concept to design to development
• Provide validation and verification on project deliverables and promote exceptional quality standards
Qualifications
• Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal)
• Experience managing multiple projects across creative, development, and with cross-functional teams
• Experience working closely w/ design teams and a deep understanding of the UX process
• Highly presentable with excellent verbal and written skills
• Capable of convincing and rallying others with ability to manage and grow internal relationships
• Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process
• Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables
• Ability to navigate large, matrixed organization with multiple competing priorities
About AMP Agency
AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner.
AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.
Senior Product Manager
Fremont, CA jobs
We are looking for a Product Manager to join our team, working embedded with a world class technology client in Cupertino, CA. This team works on the consumer facing ecommerce experience across web and iOS. This position requires strong project management skills, business sense and technical curiosity.
This role requires working onsite in Cupertino, CA 3 days per week (shuttle provided).
Responsibilities
• This role will work cross-functionally w/ designers as well as developers to improve and implement new payments integrations on the web store and mobile app
• Work with product and business stakeholders to define features and manage from concept to design to development
• Provide validation and verification on project deliverables and promote exceptional quality standards
Qualifications
• Bachelors degree with 4-7 years product or project management experience managing digital projects with consumer facing experiences (ecommerce and mobile are ideal)
• Experience managing multiple projects across creative, development, and with cross-functional teams
• Experience working closely w/ design teams and a deep understanding of the UX process
• Highly presentable with excellent verbal and written skills
• Capable of convincing and rallying others with ability to manage and grow internal relationships
• Ability to understand the big picture and overarching mission but move to tactical execution and follow the details of a complex process
• Ability to work under tight deadlines, responding to shifting priorities, schedules, and deliverables
• Ability to navigate large, matrixed organization with multiple competing priorities
About AMP Agency
AMP Agency is a full-service, integrated marketing agency with offices in Boston, New York, Seattle and Los Angeles. We're a team of creative minds, digital strategists, social and behavioral scientists and media experts that focus on creating contextually relevant consumer engagements across digital and physical brand experiences. We employ an "Insights Inspired, Results Driven" approach to design end-to-end marketing solutions for the brands with which we partner.
AMP Agency is committed to Diversity, Equity and Inclusion. AMP is an equal opportunity employer and encourages people from all backgrounds and experiences to apply. AMP Agency does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status. We prohibit harassment of applicants and employees based on any of these protected categories.
Transfer Pricing Manager
Philadelphia, PA jobs
The Manager of Transfer Pricing oversees global tax planning, compliance, and risk management, focusing on manufacturing operations and cross-border supply chains, including China and other key markets. The role identifies tax-saving opportunities, ensures compliance, and advises leadership on international tax strategies.
Key Responsibilities:
Develop and execute global tax and transfer pricing strategies to optimize effective tax rate.
Provide guidance on cross-border manufacturing, tariffs, country of origin, and supply chain decisions.
Ensure compliance with global tax filings, indirect taxes, sales/use taxes, and customs duties.
Monitor trade regulations and assess tax implications, collaborating with Supply Chain, Legal, and Finance.
Identify tax risks, maintain documentation, and manage audits and inquiries.
Support tax forecasts, cash planning, and provision calculations.
Serve as trusted advisor to senior leadership and align tax strategies with business objectives.
Qualifications:
5-10 years of experience across Transfer Pricing and/or International Tax experience, preferably in global manufacturing.
Expertise in transfer pricing, cross-border tax planning, China-specific tax strategies, and trade compliance.
Strong understanding of tax laws, tariffs, and global tax regulations.
Experience with SAP ECC6/SAP4Hana and financial reporting.
Strategic thinker with excellent analytical, project management, and communication skills.
Bachelor's in Accounting, Finance, or related field; Master's in Tax or JD preferred.
CPA preferred
EFDA - Must have experience
Columbus, OH jobs
Are you an EFDA looking for a new dental home? Are you looking for a path for growth? Or, are you looking for some extra money an you just want to sub?
We are looking for an EFDA for our high-energy, forward-thinking dental practice. We are a stable, non-corporate, private practice that has been in business for nearly 50 years. Last year, we produced over $10 million in sales and we are looking to grow.
You can work flexible days and hours...early morning, evening, and weekend opportunities if you'd like to supplement your current job or if you are looking for full-time hours.
Full-time position: base rate + bonus + health insurance, vision insurance, dental, life insurance, 401(K), 401(K) match.
If this sounds "like you", please send your resume today!
Manager, Donor Experience
Los Angeles, CA jobs
Reporting to the Director of Development, the Manager, Donor Experience is responsible for developing and managing interpersonal relationships with APLA Health donors and philanthropic partners. This individual will serve as a lead staff and partner on personalized approaches, resources and activities to expand, retain, thank and enhance supporter experiences with APLA Health, including AIDS Walk Los Angeles and Mid-level donors. The Manager of Donor Experiences will carry a portfolio of 300 individual prospects, donors, and ERG Teams. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate internally and externally to set strategy for individual donors, members of employee resource groups, and others, and will focus on achieving three primary objectives: excellent customer-service; proactive implementation of thoughtful, personalized relationship-based outreach; and connect the work of donors, ERGs, and other groups to the philanthropic goals of APLA Health. This will be done by working with a very specific group of mid-level donors and Corporate Teams. Carry a portfolio of 300 individual prospects, donors, and ERG Teams. Acknowledge and thank identified supporters for their participation with APLA Health and lay the foundation for future giving. Work directly with donors and supporters to gain insight and understanding of current experiences and expectations of engagement, and with members of the Advancement Team to bring together resources related to donor/supporter requests. Develop and maintain data from which personalized experiences can be tracked and evaluated for effectiveness. Share information and seek opportunities regularly to team with the Major Gifts Officer, CEO and fellow Advancement colleagues to further integration, relationship building and philanthropic cultivation strategies. Develop and maintain positive working relationships with others to reach common goals and develop stewardship and recognition metrics to gather self-identified interest and other data information to enhance donor /supporter activities. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS
Training and Experience:
* Minimum of three (3) years' experience, preferably in philanthropy, client relationships or related field (Required).
* Experience with fundraising, stewardship, and/or volunteer management. Experience in working with corporate and/or institutional partners preferred (Required).
* Experience in the client relationship or philanthropic stewardship industries with demonstrated ability to deliver exemplary customer service to a wide variety and level of constituents (Required).
* Experience in fundraising and in managing volunteers (Required).
* Highly motivated and goal-oriented self-starter, able to work independently and as part of the Advancement team (Required).
* Strong sense of professional ethics with demonstrated high-level of personal integrity, discretion and diplomacy (Required).
* Successful track record of navigating in a complex organizational environment, thinking clearly and remaining calm to resolve problems using creativity and good judgment (Required).
Knowledge:
* Working knowledge of donor databases, preferably DonorPerfect.
* Outstanding written and oral communication skills, including presentation and/or group facilitation experience. Demonstrated understanding of social media outlets such as Linked In, Twitter or Facebook required (Required).
* Excellent interpersonal skills with strong understanding and ability to develop and sustain resilient and dynamic relationships with donors, colleagues and corporate partners (Required).
* Highly collaborative and relationship-building professional skills focused on building and sustaining long-term effective relationships that will deliver sufficient attention to donors and supporters (Required).
Ability to:
* Collaborate with Advancement team members, volunteer leadership, and work effectively with individuals at all levels within the organization (Required).
* Independently strategize/plan projects, problem solve, develop and manage initiatives and programs (Required).
* Perform role with attention to detail, speed and accuracy; organized with a strong sense of setting priorities, directing multiple projects simultaneously from concept to completion and providing thorough follow up under minimal supervision in a dynamic and ever-changing environment (Required).
* Enjoy taking the message of APLA Health to individuals and corporations that are not yet familiar with our work.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver's license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. May be required to occasionally work evenings and/or weekends.
APLA Health is an EEO Employer.
Agent Experience Manager
Calabasas, CA jobs
Note: This role is 100% in office out of our Calabasas Office. As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
At Compass You Will:
* Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
* Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
* Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
* Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
* Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
* Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
* Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
* 2-3 years of experience in customer service, training, office management, hospitality, or operations
* Previous experience in real estate a plus
* Previous experience with live or remote training a plus
* Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
* Passion for supporting and serving agents trying to grow their businesses
* The ability to establish credibility with key agent decision-makers and influencers
* Great listening skills, connects well with others, and is empathetic of the customer's pain points
* A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
* Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
* Skilled communicator with great interpersonal skills, ability to build and manage relationships
* Meticulous attention to detail, highly organized
* Strong creative writing skills and eye for design
* Ability to work in the office during standard operating hours
* Ability to lift up to 25 lbs
Compensation:
The salary pay range for this position is $26.54 - $29.48 per hour+; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Auto-ApplySenior Principal UX Designer, Solutions Engineering
South San Francisco, CA jobs
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
Advances in AI, data, and computational sciences are transforming drug discovery and development. Roche's Research and Early Development organisations at Genentech (gRED) and Pharma (pRED) have demonstrated how these technologies accelerate R&D, leveraging data and novel computational models to drive impact. Seamless data sharing and access to models across gRED and pRED are essential to maximising these opportunities. The Computational Sciences Center of Excellence (CS-CoE) is a strategic, unified group whose goal is to harness this transformative power of data and Artificial Intelligence (AI) to assist our scientists in both pRED and gRED to deliver more innovative and transformative medicines for patients worldwide.
Within the CoE organisation, the Data and Digital Catalyst (DDC) organisation drives the modernisation of our computational and data ecosystems and integration of digital technologies across Research and Early Development to enable our stakeholders, power data-driven science and accelerate decision-making.
One of the Engineering Capability teams in the DDC Organization is called Solutions. The solutions team is building a modernized and interconnected computational and data ecosystem. On top of the Data Ecosystem we are building engineering solutions to accelerate the work done by our Computational and Bench Scientists and enable the work done on ML/AI. Our team specializes in building Data Pipelines and Applications for data acquisition, collection, storage, transformation, linkage and sharing.
The Opportunity:
Proven track record of leading and delivering complex, user-friendly UX design and components in a fast-paced environment
Lead the development of the UX design strategy and vision, ensuring that design objectives align with overall product goals and business priorities. The successful candidate would be the primary UX expert and evangelist in the group, educating group members and driving the adoption of UX best practices across the portfolio.
Collaborate with cross-functional teams across multiple initiatives to design cohesive solutions from ideation to implementation, aligning user needs with business goals.
Provide mentorship and leadership to a team of UX designers, fostering growth and maintaining high design standards across the team.
Lead the initial design and continuous improvement of a scalable design system to ensure a consistent scientific user experience across products. Work closely with UI engineers to refine design processes in order to increase efficiency and ensure high-quality outcomes.
Lead efforts to conduct user research, usability testing, and gather insights that inform design decisions. Advocate for the user in all aspects of the design process.
Organize, maintain, and evolve UX design artifacts (UI elements, documentation, and guidelines) for consistency and scalability across applications.
Ensure inclusive design practices across products by collaborating with UI teams to implement WCAG and accessibility standards.
Who You Are:
We seek a visionary and hands-on UX design leader who thrives in a collaborative, fast-paced environment. The ideal candidate will have a passion for solving complex design challenges and a deep understanding of user needs and behaviors. You will be someone who leads by example, coaches team members, and advocates for exceptional design in every aspect of product development. We are looking for someone who can bridge the gap between business objectives, user experience, and technical constraints.
The ideal candidate will satisfy many of the following requirements:
Bachelor's degree in Design, Human-Computer Interaction, or a related field, with 12+ years of experience in UX design, or an advanced degree with 10+ years of experience.
Proven experience in designing impactful products that address complex user needs and business goals.
Experience managing, mentoring, and leading a team of designers.
Expertise in the full UX design process, including user research, wireframing, prototyping, interaction design, and usability testing.
Strong proficiency with design tools such as Sketch, Figma, Adobe XD, and knowledge of CSS frameworks (e.g. Tailwind CSS).
Exceptional communication skills, with the ability to present ideas and rationale clearly to a variety of audiences, including executives, technical teams, and cross-functional stakeholders.
Ability to drive innovation and excellence in design by staying up to date with industry trends, emerging design technologies, standards and best practices to continuously improve design methodologies and deliver innovative solutions.
Experience with leading UX research and designing AI-driven, agentic features that enable users to complete multi-step tasks autonomously is a plus
Onsite presence, on our South San Francisco campus, is expected for at least 3 days a week.
Relocation benefits are available for this job posting.
The expected salary range for this position based on the primary location of California is $165,100 - $306,700 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
#LI-JD1
#ComputationCoE
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Auto-ApplyPatient Experience Consultant
Washington, DC jobs
Patient Experience Consultant - (250002MU) Description Join Our Team as a Patient and Family Experience Consultant!Are you passionate about enhancing patient experiences and driving quality improvement? We are seeking a dynamic individual with expertise in Press Ganey patient experience surveys, coaching skills, and a creative thinker when it comes to improvement strategies.
As a Patient Experience Consultant, you will lead multidisciplinary improvement activities, collaborate with various departments, and ensure the highest quality outcomes for our patients and families.
If you have a background in healthcare, a knack for data-driven decision-making, and a commitment to excellence, we want to hear from you!The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital.
A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys.
Serves as a role model and authority utilizing a variety of performance improvement strategies.
This individual will assist leadership across all service lines to improve patient experience scores.
Qualifications Minimum EducationBachelor's Degree Healthcare or Business related (Required) Master's Degree (Preferred) Minimum Work Experience3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience) (Required)2 years hospital operations, performance improvement, or project management (Preferred) Required Skills/KnowledgeKnowledge of the healthcare industry trends Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict.
Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills Functional AccountabilitiesPerformance Improvement:Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork Establishes and maintains project implementation plans and project status reports EducationUses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps.
Trains staff and leaders through process assessment and redesign associated with experience strategy Mentors staff and leaders through training and project work.
Responsible for successful closure of projects.
Data ManagementAssists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans.
Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement.
Creates measurements to fit processes that can be used to monitor effectiveness and further improvements.
Organizational AccountabilitiesOrganizational Commitment/IdentificationPartner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer ServiceAnticipate and responds to customer needs; follows up until needs are met Teamwork/CommunicationDemonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: District of Columbia-WashingtonWork Locations: CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010Job: Non-Clinical ProfessionalOrganization: Patient ServicesPosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 9-5Job Posting: Oct 24, 2025, 2:02:24 PMFull-Time Salary Range: 81993.
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Auto-ApplyPatient Experience Consultant
Washington, DC jobs
Join Our Team as a Patient and Family Experience Consultant! Are you passionate about enhancing patient experiences and driving quality improvement? We are seeking a dynamic individual with expertise in Press Ganey patient experience surveys, coaching skills, and a creative thinker when it comes to improvement strategies. As a Patient Experience Consultant, you will lead multidisciplinary improvement activities, collaborate with various departments, and ensure the highest quality outcomes for our patients and families. If you have a background in healthcare, a knack for data-driven decision-making, and a commitment to excellence, we want to hear from you!
The Patient Experience Consultant leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient experience outcomes for Children's National Hospital. A specialist in patient experience and patient and family-centered care, this position works in partnership with assigned teams and collaborates with other departments to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys. Serves as a role model and authority utilizing a variety of performance improvement strategies. This individual will assist leadership across all service lines to improve patient experience scores.
Minimum Education
Bachelor's Degree Healthcare or Business related (Required)
Master's Degree (Preferred)
Minimum Work Experience
3 years healthcare related work (a Master's degree in Business, Healthcare, Nursing, or other related field may substitute for 3 years of required experience) (Required)
2 years hospital operations, performance improvement, or project management (Preferred)
Required Skills/Knowledge
Knowledge of the healthcare industry trends
Knowledge of word processing and spread sheet software, quality improvement concepts, financial and data analysis
Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict.
Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills
Functional Accountabilities
Performance Improvement:
* Develops plan for completing required assessment, including project organization, data requirements, involved parties, resource requirements and timeline
* Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and spreading effective change and redesign
* Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering collaboration, partnership, innovation, customer service, and effective teamwork
* Establishes and maintains project implementation plans and project status reports
Education
* Uses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps.
* Trains staff and leaders through process assessment and redesign associated with experience strategy
* Mentors staff and leaders through training and project work. Responsible for successful closure of projects.
Data Management
* Assists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans.
* Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement.
* Creates measurements to fit processes that can be used to monitor effectiveness and further improvements.
Organizational Accountabilities
Organizational Commitment/Identification
* Partner in the mission and upholds the core principles of the organization
* Committed to diversity and recognizes value of cultural ethnic differences
* Demonstrate personal and professional integrity
* Maintain confidentiality at all times
Customer Service
* Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
* Demonstrate collaborative and respectful behavior
* Partner with all team members to achieve goals
* Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
* Contribute to a positive work environment
* Demonstrate flexibility and willingness to change
* Identify opportunities to improve clinical and administrative processes
* Make appropriate decisions, using sound judgment
Safety
* Speak up when team members appear to exhibit unsafe behavior or performance
* Continuously validate and verify information needed for decision making or documentation
* Stop in the face of uncertainty and takes time to resolve the situation
* Demonstrate accurate, clear and timely verbal and written communication
* Actively promote safety for patients, families, visitors and co-workers
* Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Strong javascript experience
Menlo Park, CA jobs
Alpha Net is the IT services company offering solutions to complex business problems through the use of technology, outsourced product development, web applications competencies along with project management services using a global delivery model from onsite/offshore center. We deliver a broad portfolio of services to clients in the manufacturing, financial services, biotech, healthcare, and communications with a team committed to deliver innovation.
Job Description
Role: JavaScript Developer with ADF & PL/SQL
Location: Menlo Park, California, United States
Mode of interview: Inperson/Phone
Start Date: Immediate
Client: Direct (Social Media Giant)
Domain: Social Networking
Some Details:
Strong javascript experience
Excellent in PL/SQL Coding
Prior Experience in Workflow Developer
Powershell Scripting: Preferred
Python - nice to have
ADF - nice to have
Qualifications
Other Details
Excellent interpersonal skills & client service skills
Strong commitment to excellence and attention to detail
Proven problem solver with solid analytical skills
Exceptional time-management skills and the ability to manage multiple tasks
Ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment.
Proven ability to monitor and uphold high quality of service and products to both internal and
external clients
Able to think globally and work with various cultures/backgrounds
Demonstrated flexibility in adapting to a wide variety of tasks and functions
Strong multi-tasking and prioritization skills with the ability to adapt to change
Additional Information
All your information will be kept confidential according to EEO guidelines.
UX Architect
Charlotte, NC jobs
requires a senior-level usability specialist. -Candidates should possess a deep understanding of both qualitative and quantitative user experience research methods. -Experience in the design and usability of financial services web products is preferred.
-As part of the Digital Design team, the successful candidate will lead usability studies, and provide usability consultation.
Responsibilities:
-Develop research plans, conduct usability tests and cognitive walkthroughs, and report outcomes.
-Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the user experience.
-Craft documentation to help communicate the experience to the project team, UX team, and prototyping team.
-Core Competency Requirements
-Solid skills understanding interface design and usability principles and best practices, and the ability to speak to the specifics and benefits of the user-centered design process.
-Experience leading tests both in the lab and remotely
-Experience creating online studies using tools such as Qualtrics, SurveyGizmo, and Optimal Workshop
-Ability to influence business partners and colleagues through effective leadership and demonstrated expertise.
-Experience in moderating qualitative usability sessions, designing quantitative research studies/methods, and conducting exploratory user research methods(ethnographic research, personas, design games, etc.)
-Ability to evaluate technology alternatives and make strategic technical decisions.
Qualifications
Experience & Skills Requirements:
-7+ years of experience in a senior usability engineer or analyst role.
-Evaluate project requirements to generate research and user-testing plans and estimates.
-Vast experience with usability improvements and design efforts.
-Mastery-level user experience research and analysis skills with ability to quickly synthesize reports of findings.
-Create and lead the passion for being the voice of the user and experience building user centric solutions.
-Strong verbal and visual communication, written communication, interpersonal and presentation skills.
-Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities
-Experience leading usability improvements and design efforts.
-Experience guiding and mentoring senior software engineers and test engineers.
-Proven ability to document requirements, designs, and project status.
-The following skills are helpful but not required:
-Ensure our client's digital properties are in compliance with WCAG 2.0 and Section 508 web accessibility standards.
-Through the project lifecycle, identify accessibility defects by testing with automated tools and assistive technology.
-Build empathy and awareness within the organization by educating project teams about the challenges disabled individuals have with various user interfaces
-Develop web accessibility training programs for user experience practitioners, developers and other pertinent roles within the organization.
-Create documentation to help communicate web accessibility requirements and recommendations to project teams.
Experience & Qualifications:
-A Bachelor's Degree in HCI, Human Factors, Interaction Design, Cognitive/Experimental Psychology, Cognitive Science or related degree. Masters Degree or additional training a plus.
-Demonstrated experience with project methods such as Waterfall SDLC and Agile.
-Sample work that displays a firm understanding of user research methods and best practices, reporting, and recommendations.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Senior UI/UX Designer
Orlando, FL jobs
The range for this role is $91,000 - $125,000
Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.
Interested candidates must be living in or be willing to relocate to an eligible state for employment with CCM, including: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, or WV.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share , a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows:
Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God and our Members to the best of our ability.
The Job
The Senior UX/UI Designer will craft intuitive, engaging, and accessible digital experiences across web and mobile platforms. In this role, you'll collect and translate user needs into delightful, effective solutions-collaborating closely with Solution Architects, development teams, and stakeholders to deliver impactful features. From shaping user journeys and workflows to designing wireframes, high-fidelity mockups, and interactive prototypes, you'll blend strategy, creativity, and execution. As a senior member of the team, you'll advocate for design excellence, and help advance the mission and values of Christian Care Ministry.
Essential Job Duties & Responsibilities
Design and deliver responsive user experiences across Mobile, Tablet, and Desktop
Translate complex user needs into clear workflows, user stories, and use cases
Develop user interfaces from low-fidelity wireframes to high-fidelity interactive prototypes
Apply interaction design principles to ensure usability, efficiency, and task completion
Champion end-to-end user experience, influencing beyond software into the broader service journey
Establish consistent page architecture, reusable components, and design standards
Present design concepts and research findings to stakeholders at all organizational levels
Conduct user research and usability testing to generate actionable insights
Contribute to the expression of Christian Care Ministry's beliefs through thoughtful, mission-aligned design
Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
Perform all other duties as assigned
Essential Skills & Abilities
Strong empathy for users, with the ability to uncover needs-even when unspoken
Proven track record creating simple, intuitive interfaces for diverse audiences
Excellent collaboration and interpersonal skills; able to engage confidently with customers and stakeholders
Ability to thrive in a fast-paced, multi-project environment while meeting deadlines
Strong problem-solving skills, both independently and collaboratively
Highly organized, detail-oriented, and responsive to feedback
Skilled in competitive and comparative analysis to inform innovation
Experience developing user empathy maps and translating them into design solutions
Experience working in an Agile Scrum environment
Core Competencies/Demonstrable Behaviors
Collaborates - builds partnerships and works collaboratively with others to meet objectives
Communicates effectively - developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Drives Results - consistently achieves results, even under tough circumstances and tight deadlines
Customer Focus - building strong customer relationships and delivering customer-centric solutions
Education and/or Experience
Required
Associate or Bachelor's Degree in Visual/Graphic Design, UI/UX Design, Digital Media, HCI, or related field with 3+ years' UX/UI design experience OR UX Bootcamp/Certification with 5+ years' experience
Online portfolio showcasing design process, problem-solving, and final outputs
Proficiency with modern design and prototyping tools (e.g., Figma, Adobe Creative Suite)
Experience with collaboration tools such as Miro, Jira, and project presentation platforms (Keynote, PowerPoint, Canva).
Familiarity with design systems and their role in scalability
Familiarity with Salesforce and the Lightning Design System
Working knowledge of Microsoft Office
Preferred
Experience in healthcare or mission-driven organizations
Front-end development skills (HTML/CSS/JS)
Familiarity with Material Design or similar design libraries
UX content and microcopy writing experience
Supervisory Responsibilities
This job has no supervisory responsibilities
Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) - up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards
Minimum Age Requirement:
Due to the nature of the responsibilities associated with this position-including independent decision-making, access to confidential information, and potential exposure to regulated environments-candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.
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