User Experience Manager jobs at Evolus - 695 jobs

About the role We are looking for an experienced Senior Product Manager to lead our Marketing Technology team. Ideally you have a passion for building marketing technologies to reach millions of people, helping a company deliver the right message to the right person at the right time. You will help us build and execute on a product roadmap that combines marketing technology and AI to help more people reduce their pain. You will work closely with your engineering peers to set priorities and drive the implementation of your product strategy, and you'll partner with Growth Marketing to help them execute on large‑scale marketing initiatives and experiments. If you have a proven track record of building a best‑in‑class marketing technology stack, care about delivering stellar apps to your stakeholders, and are passionate about helping people move beyond musculoskeletal pain, we'd love to meet you. What you'll accomplish Build and develop a product strategy for our Marketing Technology Pod that will enable Hinge Health to send 100,000,000+ messages a year! Help innovate and drive new ways of marketing our products as well as work to keep users engaged over time. Work collaboratively with partners throughout the organization to maximize the impact Hinge Health can have in reducing people's pain Work across multiple channels like email, direct mail, SMS, and push notifications Be the product expert for all things communication and marketing technology Hinge Health Hybrid Model We believe that remote work and in‑person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog‑friendly workplace program. Basic Qualifications Bachelor's Degree (or equivalent) in Computer Science, Engineering or STEM related field 4+ years of product management experience, preferably building internal tools and platforms Experience in building marketing technology and growth platforms to support one or more: Landing pages, Email, Push, SMS, and automated campaigns Experience working with Marketing to understand their current workflows and help improve marketing quality and velocity Experience with project management tools such as Jira or Asana Experience with marketing automation tools like Braze, Iterable, Marketo, Segment Able to analyze and measure the impact of projects using analytics tools like Mixpanel, Tableau, etc Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $180,000 - $270,000. About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care-from acute injury, to chronic pain, to post‑surgical rehabilitation-and the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at ************************** What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender‑affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Diversity and Inclusion Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. #J-18808-Ljbffr

A healthcare technology company in San Francisco is looking for an experienced product manager to lead the strategy and roadmap for their in-person care experience. The ideal candidate will have over 5 years of product management experience, strong SQL skills, and the ability to partner with cross-functional teams to deliver high-quality care. This role offers a competitive salary ranging from $180,000 to $270,000, along with equity and benefits. #J-18808-Ljbffr

About the role You'll lead the strategy and roadmap for Hinge Health's accounts platform - the systems that manage identity, accounts, and permissions for members, clinicians, clients, and internal teams. You'll work with engineering, data, security, and operations to deliver simple, reliable, and secure access experiences across web, mobile, and API surfaces. What you'll accomplish Improve how users sign up, sign in, and manage their accounts. Simplify and standardize account data models to support healthcare and benefits use cases. Build end-to-end account experiences and internal tools that enable self‑service and scale. Define clear goals for performance and reliability, and partner across teams to achieve them. Track adoption and usage, define key metrics, and run experiments that improve conversion and retention. Design workflows and agents that automate account and benefit processes. Partner with growth and marketing teams to optimize acquisition, activation, and retention. Hinge Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog‑friendly workplace program. Basic Qualifications 6+ years of product management experience, spanning platform systems and user experience. Proficiency in SQL and skilled at using data to drive decisions - funnel analysis to experimentation. Excellent communicator who collaborates effectively across engineering, security, operations, and business teams. Preferred Qualifications Technical background and experience with system design. Strong understanding of identity and access management concepts. Experience in healthcare, finance, or other regulated technology industries. Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $180,000 - $270,0000. About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care-from acute injury, to chronic pain, to post‑surgical rehabilitation-and the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at ************************** What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender‑affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development. Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in personnel and candidate privacy policy. #J-18808-Ljbffr

A healthtech company is seeking a Senior Product Manager to drive product strategy and own key initiatives in Redwood City. The role requires 5+ years of experience in product management and proficiency in data analysis. You will collaborate with executives, understand customer needs, and influence cross-functional teams. Join to reinvent healthcare and enjoy competitive compensation and benefits. #J-18808-Ljbffr

A leading medical technology company in Boston is seeking a Director of Product. This role directs product strategy, oversees a team of Product Managers, and collaborates cross-functionally with various departments. The ideal candidate will have over 7 years of product management experience in Software as a Medical Device (SaMD), particularly in medical imaging, along with a Bachelor's degree in a technical field. A competitive salary range of $195,000-$230,000 is offered for this hybrid role. #J-18808-Ljbffr

A biotechnology company is seeking a Senior Manager, Product Management for their Reproductive and Genetic Health portfolio. This role involves strategic oversight of assay programs, collaboration with marketing and medical teams, and direct management of product managers. The ideal candidate will have extensive experience in product management within the Life Sciences sector and a strong capability in market analysis and team leadership. This position is based in San Diego, California and offers a competitive salary alongside comprehensive benefits. #J-18808-Ljbffr

We are actively seeking an experienced Senior Staff Product Manager to join our High-Throughput Platforms team. In this key role, you will drive product strategy, definition, and cross-functional execution for a major next-phase platform initiative within Illumina's high-throughput sequencing portfolio.This position is ideal for a seasoned product leader with deep experience in Next-Generation Sequencing who can connect customer workflows, technology capabilities, and sequencing economics to guide complex, multi-year platform programs. You will collaborate across R&D, Operations, Commercial, and strategic partners to help deliver the next wave of innovation in high-throughput sequencing-grounded in a clear, customer-first perspective. It is critical that you think beyond the sequencer and develop product strategies that meet customer needs in emerging high intensity sequencing applications. **Responsibilities** Provide product leadership for a complex, multi-year platform program, including business case framing, customer and market analysis, requirements definition, and strategic decision support. Lead market input to design decisions by understanding workflow needs, application requirements, competitive trends, and ecosystem dynamics (library prep, automation, informatics). Represent the customer as a critical member of the development core team, by advocating for their needs and ensuring trade off decisions do not impact Illumina's ability to serve our customers. Partner closely with R&D teams to translate customer needs and workflow insights into clear, testable product requirements and acceptance criteria. * Build strong relationships with internal and external partners, key opinion leaders, and ecosystem stakeholders to stay ahead of emerging customer and technology trends.* Represent the platform strategy across internal teams and drive clarity on product direction, customer value, and business impact.* Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years of experience; or equivalent experience* Strong technical knowledge of NGS platforms, workflows, and high-throughput sequencing applications.* Demonstrated ability to integrate customer insights, technical constraints, and business drivers into clear product strategy and requirements.* Demonstrated ability to operate as a customer-first product leader, grounding product decisions in real customer workflows, technical realities, and long-term adoption dynamics.* Experience working in highly cross-functional, matrixed environments with R&D, Operations, Finance, and Commercial teams.* Proven analytical strength, with the ability to interpret complex data, model businesses cases and link analysis to strategic decisions.* Strong communication and executive-level presentation skills.* Experience supporting or launching products in clinical genomics, high-throughput research, or sequencing operations is highly desirable.* Demonstrated understanding of ecosystem dependencies (workflow integration, automation, informatics, sample logistics) and how they influence customer adoption.* Up to 30% travel may be required.Work with commercial teams to create and deliver sales tools, positioning guidance, objection handling, and customer-facing content. **Requirements** #J-18808-Ljbffr

A pioneering genetics company is seeking a Senior Product Manager in Palo Alto to lead innovative approaches in research participation. In this full-time role, you'll engage users through experiments and gamification strategies while maximizing participation and data quality. The ideal candidate should have over 8 years of product management experience and fluency in AI prototyping tools. Join a company driven by the mission to advance genetic knowledge and make a real difference in scientific research. #J-18808-Ljbffr

Manager, Strategy & Insights page is loaded## Manager, Strategy & Insightslocations: San Diegotime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0001196Save time and apply through your LinkedIn account. Click the Apply with LinkedIn button and your LinkedIn profile will be imported into our site. In order to move forward, you will need to create an account. Your password must be eight characters long, contain at least one special character, one capital letter and a number. We look forward to discovering your talents.**Welcome to an inspired career.**At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team - we rise by lifting others up and believe in the power of working together for the collective win. That's why we need you-to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive.Join us as a **Manager, Strategy & Insights,** and you'll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people's lives.**How you will make an impact**The Manager, Strategy and Insights drives strategic clarity and insight across Halozyme by leading long-range planning, competitive intelligence, market analysis, and M&A diligence. This role is pivotal in shaping the company's growth trajectory and enabling data-driven decisions at the executive level.**In this role, you'll have the opportunity to:*** Partner with Strategy, Finance, Corporate Development, Operations, and LT to orchestrate the development of the company's 10-year strategic plan and ensure integrated strategic thinking, aligning cross-functional assumptions and financials into a cohesive narrative* Build and maintain a robust competitive landscape dashboard* Use AI-driven tools for real-time monitoring of competitor pipelines, trial data, and market signals; delivering timely insights on competitor strategies, pipeline evolution, and market moves; and translating intelligence into actionable implications for leadership* Leverage AI for predictive modeling of market growth, scenario planning, and “where to play / how to win” simulations to inform capital allocation* Conduct deep-dive analyses on therapeutic areas, technology platforms, and adjacent markets* Size TAM & SAM, assess margin and royalty potential, and evaluate* Provide strategic recommendations for entry, partnership, or investment* Support sourcing and evaluation of acquisition targets aligned with platform strategy and partner with Corporate Development to assess opportunities for strategic fit, competitive advantage, durability, and growth potential* Prepare executive-ready materials for deal reviews and board approval and deliver high-impact presentations for LT and Board meetings* Develop frameworks and tools to accelerate decision-making**To succeed in this role, you'll need:*** Bachelor's Degree with at least 8 years of experience in corporate strategy, management consulting, or investment banking. MBA or advanced degree in life sciences or related field preferred (An equivalent combination of experience and education may be considered)* Biopharma Strategy & Insights industry experience preferred* Experience with strategic modeling, market analysis, and competitive intelligence* Proven track record of applying AI and advanced analytics tools to enhance competitive intelligence, market modeling, and translating complex data into actionable strategic insight* Demonstrated structured systems-level thinking**In return, we offer you:*** Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching.* Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs and tuition reimbursement.* A collaborative, innovative team that works as one to amplify your impact-on your career, the work you do and patients' lives.The most likely base pay range for this position is $120K - $168K per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual's exact level of compensation. Base salary is only one element of employee compensation at Halozyme. Total compensation could include bonuses, sales incentives, and equity awards.Halozyme, Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.**Accessibility and Reasonable Accommodations:**Halozyme is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or accommodation due to a disability, contact Human Resources at ******************.To view all our open positions, please visit our . Additionally, our benefit offerings can be found .**Strength in diversity & collaboration**Halozyme is a diverse team of innovators and problem solvers who bring their unique perspectives, backgrounds and individual life experiences to work every day. We are purposeful through our actions, working hard to cultivate a team that reflects our world and our . Working together as one collaborative team, we can accomplish more than we ever could on our own. These ingredients are the best way to advance our mission.**Equal Employment Opportunity Statement**Halozyme, Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race (including traits historically associated with race, including but not limited to: hair texture and protective hair styles), religion, religious creed (including religious dress and grooming practices), ethnicity, color, national origin, ancestry, age (40 and older), genetic information, disability (mental and physical, including HIV and AIDS), reproductive health decision-making, medical leave or other types of protected leave, domestic violence victim status, political affiliation, medical condition (including cancer/ genetic characteristics and information), sex, gender, gender identity, gender expression, sexual orientation, marital or familial status, citizenship, pregnancy (including perceived pregnancy, childbirth, breastfeeding, or related medical conditions), military or veteran status, or any other status protected by federal, state, or local law.Click here to view the and the .**Accessibility and Reasonable Accommodations**Halozyme is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact Human Resources at ******************.**Notice to Agency Recruiters**Halozyme does not accept unsolicited resumes from any agency that we have not directly engaged on a specific role. Our managers will not accept resumes sent directly from any agency/3rd party. Unsolicited resumes sent to Halozyme from recruiters do not constitute any type of relationship between the recruiter and Halozyme and do not obligate Halozyme to pay fees should we hire from those resumes. If you would like to partner with us on future needs and be considered a preferred vendor, please email ******************** with your firm's specialty and specifics.Halozyme Privacy #J-18808-Ljbffr

PRIMARY RESPONSIBILITIES (INCLUDE BUT NOT LIMITED TO): Collaborate with Senior Leaders/Management to ensure Strategic Purchasing Strategies and Activities in Mechanical, Optical, Electronics, and Contract Manufacturing areas. Lead the strategic procurement work in close alignment with the Global Lead Buyers and provide day-to-day leadership for the Jenoptik Optical System Inc. Purchasing Team. Support the Head of Procurement, North America to guide, prioritize, and allocate work in order to facilitate continuous improvements and effectiveness within the Procurement Team. Covering, optimizing, and driving the key processes Plan-to-Strategy, Source-to-contract, and Purchase-to-Pay in close alignment with the Global Procurement Organization Define and implement supplier cost reduction activities for defined savings targets. Lead of cross-functional material group teams especially with Engineering, Product Management, Quality, and sourcing initiatives locally, implementing early involvement of Procurement into the New Product Development Define material group sourcing strategies locally, manage the supplier portfolio, and leverage the potential of the global supplier market Comprehensive supplier management skills, driving supplier performance, and conduct supplier development activities Leading supplier negotiation with key suppliers Member of the Global Procurement function and contributor to the global material group activities Risk Management, Compliance, and Sustainability Management Collaborate with all levels of the company and ensure effective communication and partnership. Implementation of global digital approaches into the supplier base Ensure Procurement is meeting and exceeding goals and objectives. Supplier capacity planning for direct materials in conjunction with forecast(s) and planning to ensure timely and sufficient supply of materials to support production. Foster a culture of engagement and cross-functional excitement. Lead supplier quality and support the Quality Department on all issues relating to supplier product quality, and ensure system is in place to charge costs back to the supplier. Support Sales quoting efforts for new and existing product (RFQ's). Support other Jenoptik sites in North America & Germany as required as a key member of the global Purchasing organization REQUIREMENTS: Bachelor's degree in engineering or related field. 5-7 years of purchasing experience in a high-technology manufacturing environment Optics & precision metal, and electronics background is required. Experienced in supporting SAP Purchasing functions Lean Manufacturing experience with ISM credentials preferred Excellent communication skills, both written and verbal Must possess “soft skills”: conflict resolution, personal effectiveness, creative problem solving, strategic thinking, team building, and influencing skills Aptitude for establishing and maintaining effective working relationships with those contacted in the course of work. Must be a “Team Player” Strong Negotiator following the “Lowest Total Cost” model Proficiency in Microsoft Office (Excel, Word, Outlook, etc.) Some travel required as needed to support the business US Citizenship or Qualified U.S. Worker, in compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Product Manager, Analytics - Medical Affairs | United States - California - Foster City | Medical Affairs | Regular The Product Manager, Analytics for Medical Affairs will lead the development and continuous improvement of self-serve analytics solutions that provide actionable insights to support medical affairs operations. This role focuses on building dashboards and reporting tools that enhance decision-making, optimize medical activities, and measure the impact of evidence generation and scientific engagement. The ideal candidate has extensive product management expertise and a robust understanding of medical affairs processes within the pharmaceutical or life sciences industries. Responsibilities Develop the product roadmap for dashboards and analytics tools, aligning them with the goals of the medical affairs organization and functions. Identify and build business cases for analytical solutions such as product launches, key initiatives, and medical education programs. Partner with medical excellence, scientific communications, insights, and other MA teams to gather requirements, design KPIs/metrics and connect them to medical impact. Prioritize development efforts based on business needs, user feedback, and resource availability. Manage the entire product lifecycle from ideation to delivery and hypercare, working closely with developers, data engineers, and analysts to build and optimize dashboards using tools like Spotfire. Ensure dashboards are intuitive, scalable, and capable of delivering real-time insights to medical affairs teams and other stakeholders. Continuously improve product features by gathering feedback from end-users and monitoring product performance. Establish KPIs to measure the effectiveness and impact of medical affairs activities using analytics tools. Track solution usage and identify areas for improvement, automation, and optimization. Ensure that dashboards and reports enable data-driven decision-making across the medical affairs function. Ensure analytics solutions adhere to regulatory standards, such as HIPAA, GDPR, and other healthcare data privacy regulations. Maintain high standards for data quality, accuracy, and security across all reporting tools. Qualifications Bachelor's degree in Data Science, Business Administration, Computer Science, or Life Sciences (MBA or advanced degree preferred). 7+ years of experience in product management or analytics, with at least 3 years in a senior role within the healthcare, pharmaceutical, or life sciences industries. Strong understanding of medical affairs processes and the pharmaceutical product lifecycle. Expertise with BI tools such as Power BI, Tableau, Qlik, or equivalent platforms. Familiarity with data querying languages (SQL) and cloud-based platforms (e.g., AWS, Azure). Experience working in Agile product development environments, with proficiency in tools such as Jira or Trello. Excellent communication and stakeholder management skills, with the ability to translate business needs into technical solutions. Knowledge of machine learning or artificial intelligence (AI) applications in medical analytics. Familiarity with clinical trial data and regulatory reporting requirements. Project management certification (e.g., PMP, Scrum) is a plus. Job Details Job Requisition ID: R0045081 Employment Type: Full-Time Job Level: Manager #J-18808-Ljbffr

Job Type: Full-Time iON Pharma USA, a virtual pharmaceutical company with a growing digital portfolio, is seeking an E-Commerce Manager with 1-3 years of experience to oversee marketplace operations and product performance across Amazon, Shopify, Walmart, and additional platforms. This role supports a broad range of consumer categories, including OTC products, supplements, wellness, consumer health, and personal care. Key Responsibilities Manage and update product listings on Amazon, Shopify, Walmart, eBay, and other marketplaces Optimize SEO, content accuracy, imagery, and listing quality Track KPIs such as rankings, conversions, traffic, and customer engagement Conduct market and competitor research to support category strategy Ensure product accuracy and compliance across all platforms Collaborate with internal teams (operations, regulatory, marketing, logistics) Oversee catalog expansion, new product onboarding, and content updates Utilize tools like Helium 10, Jungle Scout, and marketplace dashboards Qualifications 1-3 years of e-commerce marketplace experience Experience managing Amazon Seller Central preferred Familiarity with categories such as OTC, supplements, wellness, consumer health, and personal care Strong analytical and organizational skills Ability to work in a fast-paced environment with shifting priorities Clear written and verbal communication skills Detail-oriented with a strong sense of accountability Pay Rate Hourly rate of $23.00-$28.00 Quartey Bonuses based on Performance.

Are you an EFDA looking for a new dental home? Are you looking for a path for growth? Or, are you looking for some extra money an you just want to sub? We are looking for an EFDA for our high-energy, forward-thinking dental practice. We are a stable, non-corporate, private practice that has been in business for nearly 50 years. Last year, we produced over $10 million in sales and we are looking to grow. You can work flexible days and hours...early morning, evening, and weekend opportunities if you'd like to supplement your current job or if you are looking for full-time hours. Full-time position: base rate + bonus + health insurance, vision insurance, dental, life insurance, 401(K), 401(K) match. If this sounds "like you", please send your resume today!

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose: To create loyal, lifelong fans and exercise practitioners. Responsibilities: Takes Initiative in identifying ways to enhance the member experience. Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns. Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates. Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members. Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction. Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes. Ensure members feel heard and valued, maintaining an open line of communication. Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism. Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service. Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience. Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making. Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners. Qualifications: Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry. Excellent communication (written and verbal), problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced, customer-facing environment. Strong organizational skills and attention to detail. Proficiency with fitness management software, social media platforms, and Microsoft Office Suite. Knowledge of fitness industry operations, including membership management and billing processes. Requirements: Must successfully pass background check. Must Obtain a CPR certification within 30 days of employment. * Must attend EōS Ethos and Customer Service Training within 30 days of employment. * Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system Ability to bend routinely and repetitively to lift more than 40 lbs. California Pay Range $41,000 - $74,000 USD Benefits and Perks: A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and plus one family member. Discounted Personal Training, and merchandise - including supplements. Employee referral program. Daily Pay offered - access your funds before payday. Competitive pay plus vacation, holiday, and sick pay.* Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!* 401(k) + Company matching!* Personal education growth options with Sophia Learning. * Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here . We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024