How to hire a field service coordinator

How to hire a field service coordinator, step by step

Here's a step-by-step field service coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a field service coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new field service coordinator
• Step 8: Go through the hiring process checklist

What does a field service coordinator do?

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1. Identify your hiring needs

   Before you start hiring a field service coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A field service coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, field service coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of field service coordinators.

   Type of Field Service Coordinator	Description	Hourly rate
   Field Service Coordinator		$15-39
   Customer Service Leader	A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers... Show more	$12-19
   Service Supervisor	A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit... Show more	$16-38

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Windows
   • Technical Support
   • Medicaid
   • Service Calls
   • Home Health
   • Service Issues
   • Medicare
   • Service Orders
   • Customer Complaints
   • Administrative Tasks
   • Community Resources
   • Customer Support
   • Customer Satisfaction

   Check all skills

   Responsibilities:

   • Implement financial monitoring systems and monitor cash management including controlling production expenditures, and managing payroll and petty cash.
   • Perform property maintenance including painting and plumbing, electrical, HVAC, sheetrock, and furniture repairs.
   • Visit Medicaid members in their homes and/or other settings, including community centers, hospitals or providers' offices.
   • Handle logistics for shipping systems and materials to domestic and international customers.
   • Schedule projects and coordinate logistics to assure project completion with timeliness and fiscal success.
   • Prepare memorandum, reports and comprehensive PowerPoint presentations for divisional meetings and quarterly business reviews.

   More field service coordinator duties

3. Make a budget

   Including a salary range in your field service coordinator job description helps attract top candidates to the position. A field service coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a field service coordinator in West Virginia may be lower than in Massachusetts, and an entry-level field service coordinator usually earns less than a senior-level field service coordinator. Additionally, a field service coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average field service coordinator salary

   $52,988yearly

   $25.48 hourly rate

   ---

   Entry-level field service coordinator salary

   $33,000 yearly salary

   Updated December 16, 2025

   Average field service coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$70,102	$34
   2	California	$66,706	$32
   3	Texas	$66,349	$32
   4	New York	$61,961	$30
   5	Connecticut	$61,655	$30
   6	Nevada	$58,996	$28
   7	Illinois	$58,655	$28
   8	Michigan	$56,036	$27
   9	Missouri	$55,189	$27
   10	North Carolina	$55,179	$27
   11	Minnesota	$53,762	$26
   12	Hawaii	$53,523	$26
   13	Iowa	$53,494	$26
   14	Colorado	$53,155	$26
   15	Oklahoma	$53,120	$26
   16	Oregon	$52,805	$25
   17	Florida	$51,842	$25
   18	Georgia	$50,622	$24
   19	Indiana	$47,849	$23
   20	Tennessee	$43,135	$21

   Average field service coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Altice USA	$96,978	$46.62	4
   2	Varian Medical Systems	$93,305	$44.86
   3	Enerpac Tool Group	$88,199	$42.40
   4	Voith GmbH	$73,968	$35.56	2
   5	Ricoh	$72,785	$34.99	66
   6	Yoh	$72,463	$34.84
   7	Technical Safety Services	$71,052	$34.16	6
   8	Leviton	$71,007	$34.14
   9	Deluxe Entertainment Services Group Inc.	$66,740	$32.09
   10	Centene	$65,963	$31.71	11
   11	JELD-WEN	$65,570	$31.52	3
   12	Netfor	$65,376	$31.43
   13	Oakland University	$64,556	$31.04
   14	Carbon	$64,553	$31.04
   15	PEAK Technical Staffing USA	$61,081	$29.37
   16	Caterpillar	$60,649	$29.16	4
   17	Reeb	$59,722	$28.71
   18	Telos	$59,191	$28.46
   19	Archrock	$58,928	$28.33	69
   20	Power Systems Mfg., LLC, Ansaldo Energia Group	$55,917	$26.88

4. Writing a field service coordinator job description

   A field service coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a field service coordinator job description:

   Field service coordinator job description example

   Looking for someone who can handle the rapid fire of incoming service calls while juggling dispatch and oversight of 6 field service technicians? This position is for someone who enjoys laying out the perfectly dispatched day for your technicians, only to get thrown curve balls, and mixing in the occasional emergency service call. If you like a fast pace and are able to think on your feet, then apply today! Are you up to the challenge?
   
   Responsible for managing field technicians, service processes including receiving and posting all incoming service requests received by call, email or Service App. This position will plan, organize, lead and control the flow of service work in a professional, timely manner while communicating with the customer and ensuring quality repairs. This position reports to the Service Director and is cross trained with Service Technicians and Warehouse Managers.
   
   This position will also unload any incoming freight, receive the freight into our inventory system, pull inventory for service calls and construction materials and equipment.
   KEY RESPONSIBILITIES: · Receive and post service calls into Dispatch platform for proper assignment. · Create daily dispatch for assigned Service Technicians. · Adjust daily dispatch according to daily incoming 911 calls. · Communicate ETA to customer. · Enter and Maintain customer contact information in Dispatch platform. · Assists techs with identifying part numbers for repair and invoicing. · Manage the warranty process for Service Department. · Assist Sales with creating quotes when needed. · Request Parts to be Ordered, track and communicate ETA for parts for Service jobs. · Work with Purchasing and Inventory to pull parts for dispatch. - Inventory Cycle counts · Ensure all parts breakdowns are posted to server and remain current for Tech · Input equipment detail and shop drawing for each customer in Fleetmatics. · Manage Care: process paperwork and submit according to each Vendor submission guidelines. · Manage other tasks assigned by Service Director. Requirements and Qualifications Ability to clearly communicate both written and verbally. Successful work experience as a Field Service Dispatcher or Coordinator. Outstanding decision-making skills and analytical ability. Knowledge of Service Dispatching software. Solid knowledge of QuickBooks Inventory software preferred. Ability to troubleshoot. Ability to change course of direction to take care of immediate issues. Excellent computer skills (Excel, Microsoft Word, Microsoft Office) Excellent, mature leadership capabilities. Compensation:
   
   •Salary Range - Based on Experience • Review after 90 days with possible pay increase *We are a drug free workplace and a pre-employment drug screening is mandatory*
   If you have a passion for people, a desire to reach your potential and interest in becoming part of a team that serves something bigger, then we're looking for you!
   
   Employee Package Includes:
   
   •Start earning Paid Vacation and Paid Holidays from Day 1
   •Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross PPO to choose from
   •$100K Life Insurance paid 100% by company for employee
   •Short-Term and Long-Term disability paid 100% by company
   •Phone Allowance Yearly Boot Allowance Voluntary benefits offered at employee's expense
   
   •Dental
   •Vision
   •Additional Life Insurance for employee and family
   •Employee Assistance Program
   •Many other optional benefit plans available
   
   All benefits have a 30-day waiting period
   
   401K with company match up to 4% of employee contribution with eligibility after 1 year of employment
   Automotive Development Group where our goal is to provide equipment solutions to the Fixed Operations challenges of today! Company DescriptionA mid-size company that has seen continued growth and recognized as a leader in our industry.

   Copy this example

   

5. Post your job

   There are a few common ways to find field service coordinators for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your field service coordinator job on Zippia to find and recruit field service coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with field service coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new field service coordinator

   Once you have selected a candidate for the field service coordinator position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new field service coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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