How to hire a field support technician

Field support technician hiring summary. Here are some key points about hiring field support technicians in the United States:

There are currently 336,463 field support technicians in the US, as well as 161,037 job openings.
Field support technicians are in the highest demand in New York, NY, with 12 current job openings.
The median cost to hire a field support technician is $1,633.
It takes between 36 and 42 days to fill the average role in the US.
Human Resources use 15% of their expenses on recruitment on average.
On average, it takes around 12 weeks for a new field support technician to become settled and show total productivity levels at work.

How to hire a field support technician, step by step

To hire a field support technician, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire a field support technician, you should follow these steps:

Here's a step-by-step field support technician hiring guide:

Step 1: Identify your hiring needs
Step 2: Create an ideal candidate profile
Step 3: Make a budget
Step 4: Write a field support technician job description
Step 5: Post your job
Step 6: Interview candidates
Step 7: Send a job offer and onboard your new field support technician
Step 8: Go through the hiring process checklist

What does a field support technician do?

A field service technician is working on-call to provide emergency services and test equipment devices for safety purposes and quality control. They are responsible for working with clients to prevent, troubleshoot, and repair issues. They help clients on how to install, maintain, and diagnose equipment for repair. They also present to clients how to properly use their equipment. It is also part of their job to provide training to clients in line with safety standards and regulations.

Learn more about the specifics of what a field support technician does

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Identify your hiring needs

The field support technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

Determine employee vs contractor status

Is the person you're thinking of hiring a US citizen or green card holder?

Hiring the perfect field support technician also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

Here's a comparison of field support technician salaries for various roles:

Type of Field Support Technician	Description	Hourly rate
Field Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$13-29
Administrative Technical Support	Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately... Show more	$13-36
Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42

Create an ideal candidate profile
Common skills:
- Customer Service
- User Support
- Troubleshoot
- Software Problems
- Computer Equipment
- Microsoft Windows
- Technical Support
- Provide Technical Assistance
- Debugging
- Customer Satisfaction
- Technical Assistance
- Computer System
- Desk Support
- Technical Problems
Check all skills
Responsibilities:
- Manage and support all office computers, servers and POS machines and printers and other office equipment as needed.
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Debug WLAN / LAN issues between PCs and/ or hand-held devices.
- Remove and dispose hard drives from decommission PCs.
- Fix all repairs consisting of all hardware and OS performance repairs.
- Experience in testing SCCM for migration and imaging new systems and rebuilding existing Desktops/Laptops.
More field support technician duties

Make a budget

Including a salary range in the field support technician job description is a good way to get more applicants. A field support technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

For example, the average salary for a field support technician in Montana may be lower than in Delaware, and an entry-level engineer typically earns less than a senior-level field support technician. Additionally, a field support technician with lots of experience in the field may command a higher salary as a result.

Average field support technician salary

$42,440yearly

$20.40 hourly rate

Entry-level field support technician salary

$28,000 yearly salary

Updated December 17, 2025

Average field support technician salary by state

Rank	State	Avg. salary	Hourly rate
1	New Jersey	$54,962	$26
2	Virginia	$51,238	$25
3	Texas	$50,838	$24
4	California	$50,284	$24
5	Pennsylvania	$47,294	$23
6	New York	$47,275	$23
7	Georgia	$42,331	$20
8	Indiana	$41,476	$20
9	Illinois	$40,930	$20
10	Massachusetts	$40,598	$20
11	Ohio	$40,010	$19
12	Florida	$39,546	$19
13	Louisiana	$38,682	$19
14	Nevada	$38,053	$18
15	Colorado	$37,918	$18
16	Tennessee	$37,604	$18
17	Puerto Rico	$37,584	$18
18	Washington	$37,511	$18
19	Minnesota	$37,275	$18
20	Michigan	$37,201	$18

Average field support technician salary by company

Rank	Company	Average salary	Hourly rate	Job openings
1	HP	$90,063	$43.30	22
2	Beth Israel Deaconess Medical Center	$61,650	$29.64
3	Hoffmann-LA Roche Inc	$55,054	$26.47	13
4	Pamten Inc	$53,401	$25.67
5	American Water	$49,288	$23.70	13
6	Lockheed Martin	$49,203	$23.66	132
7	General Dynamics	$48,946	$23.53	108
8	Tetra Tech	$48,291	$23.22	28
9	Matrix Service Company	$47,692	$22.93	6
10	Asante	$47,551	$22.86
11	Realogy	$47,473	$22.82
12	Saratoga Hospital	$47,196	$22.69	3
13	BCforward	$45,929	$22.08	22
14	Raytheon Technologies	$45,904	$22.07	29
15	Rug Doctor	$45,826	$22.03
16	Touro College	$44,744	$21.51	1
17	Lemko	$44,382	$21.34
18	ManTech	$43,419	$20.87	32
19	Travis County	$42,915	$20.63
20	H&R Block	$42,758	$20.56	322

Writing a field support technician job description
A field support technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a field support technician job description:
Field support technician job description example

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

Provide On-call support if required outside business hours on a rotational basis

Provide technical orientation and training for new Client employees on existing systems and software

Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.

Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.

Provide weekly reports as requested by Customer

Implement best practices in the stores to resolve issues

Maintain appropriate equipment sparing requirements and spares inventory levels to meet SLRs for the Desk Side Technical Support Services

Participate in team projects as requested.

Support End-User data backup, storage and recovery Services for all End-Users

Coordinate with End-User or other site staff to schedule on-site technical support visit in response to an Incident or IT Service Request, including security remediation services.

Provide Smart Hands and Eyes Support - Support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc.) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet Client computing requirements and per Client policies and procedures.

Provide Smart Hands and Eyes Support for servers, network and security devices in site locations, as per Client policies and procedures.

Provide concierge services as required by local staffing, including:

- Providing friendly and professional meet and greet and managing customer interaction during their entire experience at the ITSC

- Setting customer expectation ahead of possible allocation of case to ITSC agent if required

- Supporting customers on issues with Peripherals, and BYOD devices

- Provide information on IT/Client products and services

- Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac)

- Software installation/troubleshooting

- Mobile Device Management and Mobile Application Management

- Support for Wireless connectivity, resolving performance issues, providing device connectivity and "value add" consultation for short "how to questions".

Minimum experience - 6 - 8 years of technical experience in Desktop and Technical Support, Service Delivery including 2-3 years of experience in Medical Care/Hospital FS/IT Management.

Desired Qualifications : BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. A Technical Certification (Microsoft/HP/Dell) and ITIL Certification would be an added advantage on this role.
Post your job
To find the right field support technician for your business, consider trying out a few different recruiting strategies:
- Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
- Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with field support technicians they would recommend.
- Recruit at local colleges. Attend job fairs at local colleges to recruit field support technicians who meet your education requirements.
- Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.
Post your job online:
- Post your field support technician job on Zippia to find and recruit field support technician candidates who meet your exact specifications.
- Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
- Post a job on free websites.
Interview candidates
Your first interview with field support technician candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.
You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.
If your interviews with field support technician applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:
- TestDome
- CodeSignal
- Testlify
- BarRaiser
- Coderbyte
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new field support technician
Once you've selected the best field support technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.
To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a field support technician?

Before you start to hire field support technicians, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire field support technicians pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

You can expect to pay around $42,440 per year for a field support technician, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for field support technicians in the US typically range between $13 and $29 an hour.

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Updated December 17, 2025

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How to hire a field support technician