Desktop Support Technician
Field technician job in Madison, WI
Job Title: Deskside Support Tech
Pay Rate: $28/hr on W2
Duration: 06+ Months (Possibility of Extension)
We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users.
Key Responsibilities:
• Respond to and resolve second-level support tickets and escalated issues from the help desk.
• Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices.
• Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications.
• Configure, install, and maintain end-user devices and software applications.
• Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation.
• Maintain documentation for technical procedures, solutions, and user guides.
• Work with Level 3 support or vendors for complex issues that require further escalation.
• Ensure timely communication and resolution of issues in line with service level agreements (SLAs).
• Provide remote and onsite support as needed.
• Educate users on best practices, basic troubleshooting, and IT policies.
Preferred Qualifications:
• IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, VDI or similar.
• Experience supporting virtual environments (e.g., Citrix, VMware).
• Familiarity with mobile device management (MDM) platforms
Field Service Technician- Durr Universal- Remote
Field technician job in Janesville, WI
Dürr CTS (Clean Technology Systems) develops advanced environmental technologies to make industrial production cleaner, safer, and more efficient. Across all our product lines, Dürr CTS offers responsive, local, and skilled service teams, delivering customer-focused support in maintenance, troubleshooting, spare parts, and plant modifications.
Since November 1st, 2025, Dürr CTS has operated independently, with 1,300 employees across 12 countries. We provide reliable and innovative environmental technology solutions, helping customers worldwide meet their regulatory and sustainability goals.
Our Portfolio Includes:
Air Pollution Control:
thermal oxidation, sorptive processes, particulate matter separation
Noise Abatement:
Silencer products, filtration, gas turbine inlet and exhaust systems by Dürr Universal
Decentral Power Generation:
Organic Rankine Cycle systems with Cyplan ORC
We serve a wide range of industries, including chemical, pharmaceutical, food, automotive, energy, surface coating, and many more, providing tailored solutions that help customers meet environmental regulations, reduce emissions, ensure operational reliability, and improve sustainability.
We're Looking for People Who:
Can be the face of our company to our customers
Love to travel and experience new work environments
Enjoy navigating challenges that require you to think on your feet
Have a high mechanical aptitude
Crave personal development and improvement
What We Do:
Durr Universal provides noise and environmental solutions to our customers. For more than 65 years, we have supported our customers through our design, manufacturing, and installation of acoustic and emissions systems. We work to continually improve our knowledge of our equipment, our customers' processes, and how the two interact.
Why We're in Business:
Durr Universal provides value-added solutions to our customers. We pride ourselves on the thoroughness of our pre-sale consultation and solution development, the quality and longevity of our equipment, and our best-in-class service from initial customer inquiry through the life of the equipment.
We seek long-term partnerships with customers that value our approach.
This position will oversee all activities of both Durr Universal internal and Field Service contractors and report on the performance of the department functions with appropriate personnel in the company. This position will require working with the Field Service Technicians, Project Managers, Sales, Engineering, 3rd party Contractors, and site customers to ensure overall contract requirements are successfully met for field service work, warranty repair, quality inspection, and technical supervision. This position requires travel from 70% to 90% to various potential customer sites to assist in quoting, supervision, auditing, inspection, etc. of dedicated Field Service Teams, along with assisting and overseeing field service project work scopes and related scopes. The Field Service Supervisor/TFA must plan, organize, direct, and manage the work of individual field service technicians and contractors in various field operations.
Essential Functions:
Put safety first in everything you do and help ensure our colleagues, customers, and business partners remain safe at all times.
Be the liaison between the customer, contractor, and Dürr staff
Assist in the installation of Dürr and other equipment
Manage all 3rd party subcontractors, ensure work is done safely, properly, and on time and in budget.
Work with site personnel and internal personnel on project issues and resolve them effectively.
Develop cost estimates and customer proposals for field installation projects.
Creation and deployment of mobilization schedules for the field service department.
Assist in equipment commissioning and documentation as required
Participate in contract reviews and kick-off meetings involving the field service scope of work.
Assist with parts procurement as needed
When required provide customer training on installed equipment
Provide equipment modular build support as required
Experience and Skills:
Must make safety a priority every day
AWS Certified Welding Inspector (CWI) is a plus
Painting and coatings certification/ experience is a plus
OSHA 10 or 30 Hour Safety Trained
Familiar with MS Word, Excel, and PowerPoint
Desire to travel
Ability to read and interpret engineering drawings and technical documents (i.e. layout, sectional drawings)
Excellent written and verbal communication skills
Desire to work hands-on in an industrial environment
Proven mechanical aptitude - including the use of various machining tools, welding equipment and methods, and various testing equipment
Demonstrated experience with installation and inspection of large steel structures (ducting and tall stacks, steel platforms) and their welding processes, inspection of welds, and industrial coatings
Working experience with safe lifting & rigging methods
Fully capable with Microsoft Office software package
Flexible to adapt to same-day and next-day changes
Ideal candidate will have experience developing RFQ/RFPs for work that would be subcontracted to 3rd party vendors.
Experience with steel fabrication and custom equipment manufacturing.
Position can be located anywhere near a major airport
Dürr CTS, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.
Note to all Staffing Agencies: Dürr CTS, Inc. has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as-needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr will not be obligated to pay a referral fee.
Field Service Technician
Field technician job in Madison, WI
Role:
Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
Responsibilities:
Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.
Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.
Join Hemmersbach and become part of a dynamic team that is committed to providing exceptional IT support to clients across the globe. Apply today to take the next step in your IT career!
Requirements:
Minimum of 2 - 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
Willingness to commute long distances between customer sites and must have a valid driver's license.
Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
Available to work a rotational 24/7 on-call; scheduled shift.
Ability to lift and carry equipment up to 50+ lbs.
Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
Driving licence
Excellent time management skill
Benefits:
Buddy program
Dental insurance
Health/ Medical insurance
Life insurance
Onboarding program
Sick leave payments
Unlimited employment contract
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Telecommunications Technician
Field technician job in Madison, WI
Telecommunication Technician
Madison, WI (Hybrid)
Top Skills:
Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc. (8+ years)
Experience in provisioning a PBX. (5+ years)
Demonstrated skills in telecommunications asset management and billing reconciliation. (8+ years)
Experience in managing Call Center software distributing and managing VoIP phone numbers. (8+ years)
Experience in helping clients with roadmap to strategize multiyear plan to keep the systems
effective with emerging technologies.
Installation Technician
Field technician job in Madison, WI
Job Description: $10,000.00 Sign on Bonus currently available. (Not applicable to internal employees.) This is your chance to make your mark. Introducing our customers to the world's most robust network all while delivering best-in-class service. You're the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you'll get the satisfaction of helping others and connecting our customers to what matters most to them every day. connectourcustomers Our Installation Technicians earn between $21.25 and $29.78 hourly. With our amazing wage opportunities, our average starting earnings begin at $44,200 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired. Sick leave Paid Parental Leave Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness, accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone What's a typical day like? You'll work independently at our customer's homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services. You'll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work. Whether you're putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true, no two days will be the same. Want to be considered? You'll need to: Work a flexible schedule, including evenings and weekends. Possess a valid state driver's license. Lift and move up-to 60 lbs - some of our ladders weigh 50-60 lbs Weigh less than 325 lbs., required for ladder safety. At times work in small spaces or aloft (up to 28 ft.) Be available for overtime, emergency callouts and holiday work. Identify wire and cable colors. Qualify on pre-employment assessments. Have a High School Diploma or GED Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success. You'll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths. If you are considering jobs like Maintenance Technician, Cable Installation Technician, Fiber Technician, Facility Technician or Telecommunications Technician, this career move would be a great fit! Ready to take your career on the road to success? Apply today! Sign-on bonus is paid out as follows: Payout Schedule: • $2K after training • $1K at 6 months • $2K at 12 months • $2.5K at 18 months • $2.5K at 24 months Payout Criteria: • Employee must have no COBC violations • Employee must have no written disciplinary actions Weekly Hours: 40 Time Type: Regular Location: Madison, Wisconsin It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
Computer Field Technician
Field technician job in Rockford, IL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Field Service Technician
Field technician job in Madison, WI
Now Hiring: Commercial Kitchen Service Technicians Up to $3,000 Sign-On Bonus for Experienced Candidates! Who We Are Over the last 80+ years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the US. Our award-winning service department currently supports a field service force of over 200 technicians, providing service in 26 states throughout the USA.
General Parts Service Technicians are encouraged to pursue CFESA training certifications, and many hold a 'Master Certification' designation, the highest level of achievement. Our team provides service, repair, and maintenance for cooking, refrigeration, beverage, HVAC and ware washing equipment. We stand ready to meet the ever-changing needs of our customers.
Why Work for General Parts?
While we are customer driven, we are also employee oriented. Our high employee retention rate and continuous investment in training ensures that we respond to our customers' needs with the most qualified and professional people in the industry.
Position Summary
The Field Service Technician is responsible for traveling to restaurant locations to diagnose, repair, and maintain commercial kitchen equipment-including hot-side appliances, refrigeration units, and light HVAC systems. This role requires operating a company vehicle safely, delivering prompt and reliable service, and ensuring minimal downtime for restaurant operations. The technician must provide exceptional customer support, communicate clearly with kitchen and management staff, and work independently with little supervision.
We value your hard work and are proud of our competitive pay for performance philosophy. The hourly rate ranges from $35-$50 hourly, depending on experience.
We're Excited if this is You!
What We Need From You:
* Must be at least 18 years of age
* Minimum 1 year of commercial kitchen, refrigeration, or HVAC experience preferred
* Completion of a satisfactory background check and drug screen
* Valid Driver's License and Driving Record that meets our safety standards
* EPA Certification Required for Refrigeration Techs
* Proficiency in Microsoft Outlook
* iPad Use & Familiarity
Join our Team and Enjoy Amazing Benefits!
* Competitive Compensation
* Comprehensive Health Coverage
* 401(k) Plan with Company Match
* Healthy Work & Life Balance
* CFESA Certification & Ongoing Training for Your Future
* Company Service Vehicle, Tools, Apple Tablet, Cellphone, Uniforms, and Paid Laundry
* Extra Earning Potential with Overtime (Saturday) & Double-Time (Sunday & Holidays)
* Take part in our Town Shares Program - Share in our company's success!
General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee
Auto-ApplyNetwork Field Technician / Broadband Installer
Field technician job in Madison, WI
Job Description
Hoyos Consulting LLC is searching for a Network Field Technician to join our team, as we grow our network and consulting practice across Wisconsin and the Midwest. This position would be responsible for installation of new fiber and wireless services for our ISP network, as well as in a network support role to support our existing footprint and customers. This position would also work on our rural residential Four Lakes Broadband network and new customer installations using fixed wireless or fiber technologies. Attention to details is key, and this role requires dedication to our customers, and to the quality of the product. The right person here would be able to jump in and hit the ground running as a key member of our team, and helping grow our practice. This position is the “boots on the ground” who installs our services and works with our customers on a daily basis.
RESPONSIBILITIES:
Test and turn-up of new business and residential ISP customers (Cat5E/6 cabling, configuration of network/wireless equipment)
Perform wireless and/or fiber site surveys for potential new customers
Plan/implement customer driven projects (wireless deployments, fiber construction)
Assist with troubleshooting of customer issues
Maintain and monitor Hoyos Consulting and Four Lakes Broadband network, and improve where possible
Participate in a 24x7 on-call rotation
QUALIFICATION:
1-2+ years experience with cabling (Cat5E, fiber, etc) in residential/commercial environments
Basic wireless and RF theory and knowledge
Self-motivated, self-starter, can accept and embrace change, able to learn on the fly and independently
Ability to work under tight deadlines and changing priorities
Basic power and hand tool operation
Comfortable working at heights on a roof or tall structures (grain legs, small towers, etc)
Must be able to lift up to 75 pounds and climb ladders up to 40ft
Strong attention to details and documentation
Comfortable in front of a customer
NICE TO HAVE, BONUS PERKS:
Experience working in a service provider or ISP network
Experience with optical network equipment, splicing, and fiber troubleshooting
Tower climbing certification
Juniper (JunOS, MX/ACX specific) and Cisco (IOS) experience
ABOUT HOYOS CONSULTING:
Hoyos Consulting is a boutique internet service provider and consultancy, providing internet services, colocation, managed services and expert level network consulting. Our ISP network spans Madison, Milwaukee, Chicago, Minneapolis, Seattle and Portland, with a mix of fiber and fixed wireless, and is quickly growing as a multiple year Inc5000 award winner. Our expertise is networks, and we strive to provide the best rounded solutions to our clients. Our Four Lakes Broadband network is providing residential fixed wireless and fiber services to residents in Dane and Rock counties in Wisconsin.
BENEFITS:
Medical, dental and vision insurance package
Generous paid time off/sick time
401k Retirement plan + company match/profit sharing
Relaxed/casual work environment
Cell Phone reimbursement
Free Costco membership
Free data center rack space/colocation
Free/Paid Training
Field Service Maintenance Technician
Field technician job in Rockford, IL
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Performs competent break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to determine root cause of problem; dismantling devices to gain access to and remove defective parts; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; and performing troubleshooting and repair of electrical circuitry and mechanical systems.
· Identifies parts, supplies and repair items as necessary for equipment maintenance and repair.
· With minimal instruction, performs maintenance as per industry standards.
· Works with customer counterparts to execute maintenance, reliability, and preventative maintenance procedures.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, and applicable management systems.
· Performs routine processes with and within industrial control systems to troubleshoots and analyzes complex equipment, perform equipment maintenance, and to resolve equipment problems.
· Utilizes in-depth application of electrical, mechanical, and fluid power aptitude to troubleshoot and repair equipment.
· Completes and conducts on-the-job training and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 5 years of related experience in specific industry; or, 7 years of experience in specific industry.
· Must be able to use basic hand tools and specialized tools as appropriate.
· Possesses working knowledge and experience regarding electrical, mechanical, and fluid power systems in related fields. Can analyze the problems, synthesize alternative solutions, and perform repairs
· Extensive travel required. (Local, National, International).
Desirable KSAs:
· Experience in preventative maintenance techniques, precision measuring, mechanical alignments, and general maintenance of applicable process equipment.
· Exposure to programmable logic controllers, field devices, and electrical drive and motor systems.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
Pay Range$33.42-$42.75 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
Auto-ApplyField Service Maintenance Technician
Field technician job in Rockford, IL
Principal Duties/Responsibilities:
· Performs competent break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to determine root cause of problem; dismantling devices to gain access to and remove defective parts; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; and performing troubleshooting and repair of electrical circuitry and mechanical systems.
· Identifies parts, supplies and repair items as necessary for equipment maintenance and repair.
· With minimal instruction, performs maintenance as per industry standards.
· Works with customer counterparts to execute maintenance, reliability, and preventative maintenance procedures.
· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.
· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes
· Documents work performed in service reports, and applicable management systems.
· Performs routine processes with and within industrial control systems to troubleshoots and analyzes complex equipment, perform equipment maintenance, and to resolve equipment problems.
· Utilizes in-depth application of electrical, mechanical, and fluid power aptitude to troubleshoot and repair equipment.
· Completes and conducts on-the-job training and technical self-study programs for career development.
· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· High School Graduate or equivalent (GED).
· Associates degree with a Technical focus and 5 years of related experience in specific industry; or, 7 years of experience in specific industry.
· Must be able to use basic hand tools and specialized tools as appropriate.
· Possesses working knowledge and experience regarding electrical, mechanical, and fluid power systems in related fields. Can analyze the problems, synthesize alternative solutions, and perform repairs
· Extensive travel required. (Local, National, International).
Desirable KSAs:
· Experience in preventative maintenance techniques, precision measuring, mechanical alignments, and general maintenance of applicable process equipment.
· Exposure to programmable logic controllers, field devices, and electrical drive and motor systems.
Competencies:
· Communications
· Customer Focus
· Personal Discipline
· Safety
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery
You should be proficient in:
PLC Troubleshooting Skills
Mechanical Troubleshooting Skills
120/208/240/480 Voltage Systems
CNC Machine Repair
Electrical Troubleshooting
Electrical Repair
PLC Programming Experience
High Voltage Systems
Pneumatics Troubleshooting
Troubleshooting CNC Machines
Machines & technologies you'll use:
Variable Frequency Drives (VFD)
Programmable Logic Controller (PLC)
Servo Motors
Field Service Technician
Field technician job in DeKalb, IL
Join a USA Today Top Workplace!
Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
Morris Midwest provides CNC machine tools, tooling and accessories, and related engineering and installation and maintenance support services to manufacturers of precision machined parts to manufacturers.
What You Will Contribute:
Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations
Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues
Ensuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation
Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training
Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company
Other Functions:
Perform related duties as required
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications & Competencies:
Five years' experience with CNC machine repair
Experience with Microsoft Office Suite and other business programs as required
Ability to read and interpret drawings and schematics is required
Excellent technical, communication, and presentation skills are necessary
Must be able to meet the physical requirements of the job including flexible hours and frequent travel and driving throughout a regional territory
What's in it for You:
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
3+ Weeks' Vacation to Start
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program
Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
Ability to sit for prolonged period of times.
Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
Ability to frequently use hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Job Requisition #: 1421B, DeKalb IL
Field Service Engineer
Field technician job in Madison, WI
TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.
TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This role is within the TOMRA Food division.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
Field Technician - FT
Field technician job in Marengo, IL
Job Description
At Roland Machinery we believe there is always a spot for an outstanding, experienced heavy equipment/diesel technician to join our amazing team!
Are you looking for a Rewarding Career with a GREAT company in the heavy equipment industry supporting America's growth? Do you have a passion for helping customers with a can-do attitude exceeding their expectations? Are you a team player? If so, Roland Machinery is looking for technicians who want to be at the top level of this profession for years to come! Our Service Technicians play a major role in our customer relations and service representation. As a company, Roland Machinery promotes a family-like atmosphere with positive workplace morale!
Roland Machinery Company is a family-owned company, established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment: expanding across 5 states with 17 locations.
Responsibilities & Duties:
Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions
Identifies product improvements or new products by remaining current on industry trends, market activities, and competition
Maintains quality service by establishing and enforcing organization standards
Maintains professional and technical knowledge by attending factory training.
Contributes to team effort by accomplishing related results as needed
Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components
Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle
Large Diesel Engine repair and servicing
Construction Equipment Hydraulic systems repair and Servicing
Construction Equipment Electrical systems repair and Servicing
Qualifications & Skills:
High School Diploma/GED is required. Trade school degree, or direct industry experience highly desired
Minimum of two (2) year's full-time heavy equipment experience required. Please note this "is not" a maintenance position
Must possess a clean driving record
CDL preferred; not required.
Possess a respectable set of hand tools to perform the hands-on responsibilities of the position
Benefits:
Great Benefit Packages Available - Ask HR for details per location.
Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
Field Service Technician
Field technician job in Fitchburg, WI
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.
Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here.
Job Posting External
Job Duties
* Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
* Perform all assigned planned maintenance on customer lift trucks.
* Maintain a service van and its inventory.
* Process paperwork after completion of each job.
Minimum Qualifications
* Less than 2 years related experience
* High school diploma or equivalent
* Valid driver's license, good driving record, and ability to safely operate lift trucks.
Preferred Qualifications
* Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
* Good written/verbal communication and customer care skills.
* Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred.
* Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment.
* Industry related training is preferred
* Ability to read and understand service manuals, plan, and follow-through
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Crown also offers Service Technicians:
* Award-Winning Service Training
* Company Vehicle for Field Service Technicians
* Tool Insurance
* No Flat Rate
* 40 Hours Per Week plus Overtime
* Uniforms
* Specialty Tools
* Primarily 1st Shift
* Career Advancement Opportunities
EOE Veterans/Disabilities
Nearest Major Market: Madison
Job Segment: Maintenance, Electrical, Warehouse, Welding, Forklift, Manufacturing, Engineering
Cabling Technician
Field technician job in Madison, WI
The Role: Install, repair, and maintain structured cabling systems in accordance with industry specifications and standards as well as the Wisconsin Building Code.
Skills and Specifications:
Must have a current driver's license with a good driving record.
Capable of working effectively with co-workers under minimal supervision and fulfill customer requests.
Ability to climb ladders and lift heavy equipment.
Ability to safely operate a scissors and articulated (boom) lift.
Knowledge of basic mathematics.
Position may require travel and 24/7 on call availability.
Responsibilities:
Install and terminate Category 5e, 6, and 6a cables.
Copper cable testing and documentation.
Terminations on 110 & 66 blocks.
Install and terminate fiber optic cables.
Fiber cable testing and documentation.
Install sound/paging equipment
Install Access Control field hardware.
Install Security field hardware.
Install Video Surveillance filed hardware.
Perform subcontracted service work for national companies.
Other duties as assigned by supervisor.
Compensation: Overall compensation varies based on experience level. Starting salary will be based on experience, qualifications, track record and other relevant criteria.
Benefits: Flexible PTO, 401(k) with company match, Health Insurance, Dental Insurance, Life Insurance, STD/AD&D/LTD, Vision Insurance.
Field Service Technician- Durr Universal- Remote
Field technician job in Madison, WI
Dürr CTS (Clean Technology Systems) develops advanced environmental technologies to make industrial production cleaner, safer, and more efficient. Across all our product lines, Dürr CTS offers responsive, local, and skilled service teams, delivering customer-focused support in maintenance, troubleshooting, spare parts, and plant modifications.
Since November 1st, 2025, Dürr CTS has operated independently, with 1,300 employees across 12 countries. We provide reliable and innovative environmental technology solutions, helping customers worldwide meet their regulatory and sustainability goals.
Our Portfolio Includes:
Air Pollution Control:
thermal oxidation, sorptive processes, particulate matter separation
Noise Abatement:
Silencer products, filtration, gas turbine inlet and exhaust systems by Dürr Universal
Decentral Power Generation:
Organic Rankine Cycle systems with Cyplan ORC
We serve a wide range of industries, including chemical, pharmaceutical, food, automotive, energy, surface coating, and many more, providing tailored solutions that help customers meet environmental regulations, reduce emissions, ensure operational reliability, and improve sustainability.
We're Looking for People Who:
Can be the face of our company to our customers
Love to travel and experience new work environments
Enjoy navigating challenges that require you to think on your feet
Have a high mechanical aptitude
Crave personal development and improvement
What We Do:
Durr Universal provides noise and environmental solutions to our customers. For more than 65 years, we have supported our customers through our design, manufacturing, and installation of acoustic and emissions systems. We work to continually improve our knowledge of our equipment, our customers' processes, and how the two interact.
Why We're in Business:
Durr Universal provides value-added solutions to our customers. We pride ourselves on the thoroughness of our pre-sale consultation and solution development, the quality and longevity of our equipment, and our best-in-class service from initial customer inquiry through the life of the equipment.
We seek long-term partnerships with customers that value our approach.
This position will oversee all activities of both Durr Universal internal and Field Service contractors and report on the performance of the department functions with appropriate personnel in the company. This position will require working with the Field Service Technicians, Project Managers, Sales, Engineering, 3rd party Contractors, and site customers to ensure overall contract requirements are successfully met for field service work, warranty repair, quality inspection, and technical supervision. This position requires travel from 70% to 90% to various potential customer sites to assist in quoting, supervision, auditing, inspection, etc. of dedicated Field Service Teams, along with assisting and overseeing field service project work scopes and related scopes. The Field Service Supervisor/TFA must plan, organize, direct, and manage the work of individual field service technicians and contractors in various field operations.
Essential Functions:
Put safety first in everything you do and help ensure our colleagues, customers, and business partners remain safe at all times.
Be the liaison between the customer, contractor, and Dürr staff
Assist in the installation of Dürr and other equipment
Manage all 3rd party subcontractors, ensure work is done safely, properly, and on time and in budget.
Work with site personnel and internal personnel on project issues and resolve them effectively.
Develop cost estimates and customer proposals for field installation projects.
Creation and deployment of mobilization schedules for the field service department.
Assist in equipment commissioning and documentation as required
Participate in contract reviews and kick-off meetings involving the field service scope of work.
Assist with parts procurement as needed
When required provide customer training on installed equipment
Provide equipment modular build support as required
Experience and Skills:
Must make safety a priority every day
AWS Certified Welding Inspector (CWI) is a plus
Painting and coatings certification/ experience is a plus
OSHA 10 or 30 Hour Safety Trained
Familiar with MS Word, Excel, and PowerPoint
Desire to travel
Ability to read and interpret engineering drawings and technical documents (i.e. layout, sectional drawings)
Excellent written and verbal communication skills
Desire to work hands-on in an industrial environment
Proven mechanical aptitude - including the use of various machining tools, welding equipment and methods, and various testing equipment
Demonstrated experience with installation and inspection of large steel structures (ducting and tall stacks, steel platforms) and their welding processes, inspection of welds, and industrial coatings
Working experience with safe lifting & rigging methods
Fully capable with Microsoft Office software package
Flexible to adapt to same-day and next-day changes
Ideal candidate will have experience developing RFQ/RFPs for work that would be subcontracted to 3rd party vendors.
Experience with steel fabrication and custom equipment manufacturing.
Position can be located anywhere near a major airport
Dürr CTS, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.
Note to all Staffing Agencies: Dürr CTS, Inc. has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as-needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr will not be obligated to pay a referral fee.
Field Service Technician
Field technician job in Rockford, IL
at General Parts Group
Now Hiring: Field Service Technicians Up to $3,000 Sign-On Bonus for Experienced Candidates! Who We AreOver the last 80+ years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the US. Our award-winning service department currently supports a field service force of over 200 technicians, providing service in 26 states throughout the USA.General Parts Service Technicians are encouraged to pursue CFESA training certifications, and many hold a ‘Master Certification' designation, the highest level of achievement. Our team provides service, repair, and maintenance for cooking, refrigeration, beverage, HVAC and ware washing equipment. We stand ready to meet the ever-changing needs of our customers. Why Work for General Parts?While we are customer driven, we are also employee oriented. Our high employee retention rate and continuous investment in training ensures that we respond to our customers' needs with the most qualified and professional people in the industry The Field Service Technician is responsible for traveling to restaurant locations to diagnose, repair, and maintain commercial kitchen equipment-including hot-side appliances, refrigeration units, and light HVAC systems. This role requires operating a company vehicle safely, delivering prompt and reliable service, and ensuring minimal downtime for restaurant operations. The technician must provide exceptional customer support, communicate clearly with kitchen and management staff, and work independently with little supervision.We value your hard work and are proud of our competitive pay for performance philosophy. The hourly rate ranges from $35-$50 hourly, depending on experience.We're Excited if this is You!What We Need From You:
Must be at least 18 years of age
Minimum 1 year of commercial kitchen, refrigeration, or HVAC experience preferred
Completion of a satisfactory background check and drug screen
Valid Driver's License and Driving Record that meets our safety standards
EPA Certification Required for Refrigeration Techs
Proficiency in Microsoft Outlook
iPad Use & Familiarity
Join our Team and Enjoy Amazing Benefits!
Competitive Compensation
Comprehensive Health Coverage
401(k) Plan with Company Match
Healthy Work & Life Balance
CFESA Certification & Ongoing Training for Your Future
Company Service Vehicle, Tools, Apple Tablet, Cellphone, Uniforms, and Paid Laundry
Extra Earning Potential with Overtime (Saturday) & Double-Time (Sunday & Holidays)
Take part in our Town Shares Program - Share in our company's success!
General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee
Auto-ApplyNetwork Field Technician / Broadband Installer
Field technician job in Madison, WI
Hoyos Consulting LLC is searching for a Network Field Technician to join our team, as we grow our network and consulting practice across Wisconsin and the Midwest. This position would be responsible for installation of new fiber and wireless services for our ISP network, as well as in a network support role to support our existing footprint and customers. This position would also work on our rural residential Four Lakes Broadband network and new customer installations using fixed wireless or fiber technologies. Attention to details is key, and this role requires dedication to our customers, and to the quality of the product. The right person here would be able to jump in and hit the ground running as a key member of our team, and helping grow our practice. This position is the “boots on the ground” who installs our services and works with our customers on a daily basis.
RESPONSIBILITIES:
Test and turn-up of new business and residential ISP customers (Cat5E/6 cabling, configuration of network/wireless equipment)
Perform wireless and/or fiber site surveys for potential new customers
Plan/implement customer driven projects (wireless deployments, fiber construction)
Assist with troubleshooting of customer issues
Maintain and monitor Hoyos Consulting and Four Lakes Broadband network, and improve where possible
Participate in a 24x7 on-call rotation
QUALIFICATION:
1-2+ years experience with cabling (Cat5E, fiber, etc) in residential/commercial environments
Basic wireless and RF theory and knowledge
Self-motivated, self-starter, can accept and embrace change, able to learn on the fly and independently
Ability to work under tight deadlines and changing priorities
Basic power and hand tool operation
Comfortable working at heights on a roof or tall structures (grain legs, small towers, etc)
Must be able to lift up to 75 pounds and climb ladders up to 40ft
Strong attention to details and documentation
Comfortable in front of a customer
NICE TO HAVE, BONUS PERKS:
Experience working in a service provider or ISP network
Experience with optical network equipment, splicing, and fiber troubleshooting
Tower climbing certification
Juniper (JunOS, MX/ACX specific) and Cisco (IOS) experience
ABOUT HOYOS CONSULTING:
Hoyos Consulting is a boutique internet service provider and consultancy, providing internet services, colocation, managed services and expert level network consulting. Our ISP network spans Madison, Milwaukee, Chicago, Minneapolis, Seattle and Portland, with a mix of fiber and fixed wireless, and is quickly growing as a multiple year Inc5000 award winner. Our expertise is networks, and we strive to provide the best rounded solutions to our clients. Our Four Lakes Broadband network is providing residential fixed wireless and fiber services to residents in Dane and Rock counties in Wisconsin.
BENEFITS:
Medical, dental and vision insurance package
Generous paid time off/sick time
401k Retirement plan + company match/profit sharing
Relaxed/casual work environment
Cell Phone reimbursement
Free Costco membership
Free data center rack space/colocation
Free/Paid Training
Computer Field Technician
Field technician job in Madison, WI
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Field Service Engineer
Field technician job in Madison, WI
TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.
TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This role is within the TOMRA Food division.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
Job Description
The
Field Service Engineer
is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.
Primary Job Functions
Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
Perform all mechanical, electrical, electronic and optical tuning and setup.
Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
Address customer complaints and if necessary, escalate to appropriate stakeholders.
Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.
Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
Assist with training and development of new Field Service Engineers, as requested.
Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
Manage and control tools, test equipment, technical documentation and other assigned equipment.
Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
Promote a “Safety First” culture throughout the company, our customers, and our industry.
Qualifications
An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is accepted.
Relevant knowledge of electronics/electrical assembly and wiring.
Strong understanding / knowledge of electronics and electrical assembly and wiring.
Proven to read, analyze and interpret technical procedures and/or governmental regulations.
Assist and support customers in a professional manner
Ability to establish and maintain effective working relationships with customers, internal and external associates and management
Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
Competent with Microsoft Office - Word, Excel and Outlook
A positive attitude with a strong customer service mindset.
Experience:
Two plus years' experience in field service and customer support.
Two plus years' experience in PC building, repairing and diagnostic testing.
Two plus years' experience in installing software on PC's.
Experience with packaging and or printing machinery a plus
Experience engaging with customers in a service delivery environment
Experience in electronic system troubleshooting a plus.
Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
Working knowledge of basic test equipment such as oscilloscopes and voltmeters.
Knowledge of computer hardware and configurations.
Ability to read schematics
Work Environment:
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
Ability to work in an open office environment as well as industrial customer worksites.
Travel:
Willing to travel for at least 70% of the time, domestic and internation travel based on a flexible schedule; includes weekends and/or holiday travels.
Ability to obtain a passport.
Driving:
Ability to drive without restrictions in residency country.
Additional Information
Pay Band
For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is
$26.00 to $35.00 per hour
. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Why work for us:
Be part of a mission to transform how we all obtain, use and reuse the planet's resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
What we offer:
Comprehensive medical, dental, and vision plans with 100% employee premium coverage
31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
401(k) with 100% match on the first 4% of your contributions
8 weeks of fully paid parental leave for eligible employees
Up to 4 days of paid bereavement leave to support employees during personal loss
Employee Assistance Program supporting mental, emotional, and financial well-being
Inclusive culture that values diversity, well-being, and teamwork
Global career growth opportunities with strong internal promotion record
Proud Gold Level 2024 Cigna Healthy Workforce Award recipient
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.