Patient Access Representative jobs at Finger Lakes Community Health - 1036 jobs

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Responsibilities Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician. Process/update HIPAA-related paperwork and other institutional forms as necessary. Collect or retrieve referrals or insurance authorizations as required. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary. May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee. Performs in a call center capacity (Faculty Practice Associates) Answer phones for practice and schedule appointments Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phones calls for next day appointments. Performs other related duties Qualifications High School graduate/GED. 1 year physician practice experience Must have a minimum of one week training on-site which will be provided by practice. Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. IDX or other practice management system experience preferred Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine About Us Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

About Us We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview clinical training site for SUNY Downstate College of Medicine. We currently seek a Patient Representative to serve as liaison between patient and hospital staff while functioning as a patient advocate interfacing with patients, families, staff and hospital administration; assists patients in interpreting hospital policies, procedures and services, and in obtaining solutions to problems and concerns. Responsibilities * Patient Advocacy & Education Educates patients/families on hospital policies, the Patient's Bill of Rights, pain management, safety, & advance directives (HCP, DNR, MOLST.), in compliance with the Patient Self-Determination Act/Family Health Care Decisions Act. * Issue Resolution & Communication Serves as in-house Administrator on Call, addressing non-clinical patient concerns, resolving complaints, coordinating with hospital departments, and feedback to patients. * Documentation & Reporting Maintains comprehensive records of patient/family interactions, documents incidents and follow-ups, and provides reports to administration. * Interdisciplinary Collaboration & Committees Participates in & coordinates interdisciplinary patient care teams and hospital committees, including Ethics, Safety, Nursing, and Child Protection, EOL. * Emergency Department Responsibilities Supports patients/families in Emergency Department waiting areas, assists with patient admissions/transfers, expedites lab/X-ray processes * Access & Support Services Assists in referring patients to appropriate services when alternatives are unavailable, coordinates interpreter services, hospital notary, organ donor * Policy Compliance & Outreach Ensures adherence to department policies, performance improvement standards, and regulatory requirements; participates in community outreach, education programs, and staff in-services on patient rights and healthcare directives. Qualifications * Bachelor's degree in communications, social sciences or nursing preferred. * Minimum 5 years exp in hospital field or suitable combination education/experience preferred. * Knowledge of patient care and patient problems * Good interpersonal and English verbal/written communication skills; Bilingual preferred. Pay Range USD $63,500.00 - USD $63,500.00 /Yr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer.

#Patient Nutrition Representative #Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 #Employment Type:#Full Time#Availability #Shift/Schedule:#Varied shifts with rotating weekends and holidays #Department: Food # Nutritional Services #Salary Range:#$17.38#- $25.12#hourly, based on experience and qualifications #About Saratoga Hospital At#Saratoga Hospital, we#ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach#creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. #About the Role We#re looking for a dedicated Patient Nutrition Representative#to join our team and help us conduct#face-to-face patient meal preference interviews,#verify#diet order based on#individualization of patient information and preferences,#process#menu and tray tickets,#distribute#production sheets and compile daily record-keeping forms. #You Could Be In One of a Few Areas Works effectively as part of the Ambassador team to provide quality meal options within their special dietary consideration guidelines. Serves as department liaison, is the last person to check for tray accuracy prior to meal service; uses Diet Order Sheet to verify diet and status (NPO); consults with nursing when discrepancies are indicated. Monitors floor stock per PAR levels established on units assigned; fills orders, logs refrigerator temperatures and maintains sanitary conditions of refrigerators and freezers; discards outdated and unauthorized items. Processes patient diet changes and menu selections accurately, courteously and efficiently during interview. Assists patients with meal selections; adhering to dietary restrictions and communicating appropriate alternatives when unable to meet patient needs with standard menu. Accurately and courteously delivers and prepares meals/snacks using patient identifiers, ensures#that the correct temperatures are maintained throughout process. Identifies and reports patients that do not consume between-meal snacks and/or oral supplements #What You Bring High School diploma or GED preferred. Formal training/education and previous work experience with diets, preferred. Previous Customer Service experience/training in a high-stress atmosphere preferred. Understanding of kitchen jobs essential, training on pertinent kitchen positions required. #Why Saratoga Hospital A caring, community-focused culture rooted in teamwork and trust Supportive leadership that invests in your development and well-being Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.#Click here to view our complete benefits guide. Opportunities to grow within the Albany Med Health System Located in#beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions #Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you#re passionate about healthcare and community service#even if you don#t meet every qualification listed#we#d still love to hear from you. #How to Apply Click the #apply# button to submit your resume and complete our online application. Applications are reviewed on a rolling basis#apply today and discover what makes Saratoga Hospital a special place to grow your career. Patient Nutrition Representative Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 Employment Type: Full Time Availability Shift/Schedule: Varied shifts with rotating weekends and holidays Department: Food & Nutritional Services Salary Range: $17.38 - $25.12 hourly, based on experience and qualifications About Saratoga Hospital At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. About the Role We're looking for a dedicated Patient Nutrition Representative to join our team and help us conduct face-to-face patient meal preference interviews, verify diet order based on individualization of patient information and preferences, process menu and tray tickets, distribute production sheets and compile daily record-keeping forms. You Could Be In One of a Few Areas * Works effectively as part of the Ambassador team to provide quality meal options within their special dietary consideration guidelines. * Serves as department liaison, is the last person to check for tray accuracy prior to meal service; uses Diet Order Sheet to verify diet and status (NPO); consults with nursing when discrepancies are indicated. * Monitors floor stock per PAR levels established on units assigned; fills orders, logs refrigerator temperatures and maintains sanitary conditions of refrigerators and freezers; discards outdated and unauthorized items. * Processes patient diet changes and menu selections accurately, courteously and efficiently during interview. Assists patients with meal selections; adhering to dietary restrictions and communicating appropriate alternatives when unable to meet patient needs with standard menu. * Accurately and courteously delivers and prepares meals/snacks using patient identifiers, ensures that the correct temperatures are maintained throughout process. * Identifies and reports patients that do not consume between-meal snacks and/or oral supplements What You Bring * High School diploma or GED preferred. Formal training/education and previous work experience with diets, preferred. Previous Customer Service experience/training in a high-stress atmosphere preferred. Understanding of kitchen jobs essential, training on pertinent kitchen positions required. Why Saratoga Hospital * A caring, community-focused culture rooted in teamwork and trust * Supportive leadership that invests in your development and well-being * Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. * Opportunities to grow within the Albany Med Health System * Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you. How to Apply Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator II to join our RMA of New York team at our Downtown practice. The schedule is working Full-Time Monday through Friday, daytime hours. This full-time (40 hours a week) day shift position requires one weekend (Saturday and Sunday) shift a month and two holidays a year at our Madison Ave location. When working on the weekend and/or holiday the hours are 7:00 AM to 12:00 PM. The pay range for this position is $26.00-$31.00 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator II is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Scheduling patient appointments and in-office procedures Managing the physician's schedules and preparing letters and reports and handling special projects as assigned Handle all letters for patients and assist with patient requests related to their treatment at our practice Act as the key liaison with the MD, clinical, and other staff members to ensure all administrative functions are completed What You'll Bring: The skills and education we need are: Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. A successful candidate must possess a bachelor's degree or higher. Medical office experience is a plus; related job experience is required Interest in the field of reproductive medicine is a must. Excellent organizational and interpersonal skills are required Strong verbal and written communication skills are a must Familiarity with computer applications (Microsoft Suite) is required and with Nextgen is a plus. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience ESSENTIAL DUTIES AND RESPONSIBILITIES: * Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests. * Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients' scheduled time of arrival for test or procedure. * Takes appropriate action in responding to questions from patients. * Checks insurance eligibility * Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients' insurance plan, within 72 hours of scheduled procedure. * Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient's EMR. * Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test. * Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services. * Schedules post-op follow-up as needed and provides any other directional information. * Reviews provider's schedule for accuracy, and reschedules appointments as needed. * Completes requests for medical records or information following HIPAA guidelines. * Other job duties as assigned. EDUCATION AND EXPERIENCE: * Minimum of a High School diploma; Associates Degree preferred. * 1 - 2 years' related experience in a medical practice; or equivalent combination of education and experience. * Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers. * Proven history of providing exceptional patient service * Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner * Ability to multi-task in a busy medical practice. * Able to work both independently and collaboratively in a team environment. * Able to manage demanding workload with accuracy. * Working knowledge of EMR and Microsoft Office products preferred * Willingness to travel to designated Premier Medical Group locations. Premier Medical Group is an Equal Opportunity Employer

The Patient Service Coordinator will support the Providers while monitoring patient flow, scheduling patient appointments, attaining prior authorizations and processing necessary insurance information. The Patient Service Coordinator uses his/her working knowledge of urology and the health care industry to address patient inquiries, solve problems and ensure a positive patient experience ESSENTIAL DUTIES AND RESPONSIBILITIES: Schedules office and hospital based medical and surgical procedures, as well as in-office diagnostic and imaging tests. Completes pre-procedural phone calls three days prior to confirm appointment times with patients. Provides accurate, detailed information to patients regarding test preparations, and confirms patients' scheduled time of arrival for test or procedure. Takes appropriate action in responding to questions from patients. Checks insurance eligibility Contacts insurance companies to obtain benefits and prior authorizations, if needed, as required by patients' insurance plan, within 72 hours of scheduled procedure. Scans surgical packets and all other relevant documents (medical/cardiac clearances, bloodwork, EKG, etc.) into the patient's EMR. Contacts appropriate vendors to ensure all equipment will be on site for office and hospital based procedures, including confirmation of attendance by contracted anesthesia groups if required for procedure or test. Collaborates with appropriate hospital/ASC staff to ensure a cohesive working relationship for continuity in providing patient care services. Schedules post-op follow-up as needed and provides any other directional information. Reviews provider's schedule for accuracy, and reschedules appointments as needed. Completes requests for medical records or information following HIPAA guidelines. Other job duties as assigned. EDUCATION AND EXPERIENCE: Minimum of a High School diploma; Associates Degree preferred. 1 - 2 years' related experience in a medical practice; or equivalent combination of education and experience. Must possess strong interpersonal skills to communicate effectively with patients, co-workers, management, and providers. Proven history of providing exceptional patient service Demonstrated experience responding to questions and addressing concerns in a tactful & professional manner Ability to multi-task in a busy medical practice. Able to work both independently and collaboratively in a team environment. Able to manage demanding workload with accuracy. Working knowledge of EMR and Microsoft Office products preferred Willingness to travel to designated Premier Medical Group locations. Premier Medical Group is an Equal Opportunity Employer

The Opportunity The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide. Responsibilities Scheduling appointments for new and existing patients Reviewing New Patient appointment requests and obtaining the required documentation for check in Checking insurance eligibility and benefits Managing in-person visit collections Handling patient communications via email, text, and phone as needed Addressing prescription (Rx) issues and requests Preparing and sending appointment confirmation letters Issuing work and school excuse letters Processing incoming New Patient referrals Coordinating emergency activations as needed Supporting TMS services for in-person visits Additional tasks assigned by management Candidate Profile High school diploma or equivalent required, college degree preferred Previous experience in healthcare is preferred Prior customer service experience, medical or mental health practices preferred Must be bilingual - Spanish/English Excellent interpersonal skills and professional manner Strong verbal and written communication skills Ability to schedule appointments depending on the patient needs Must be well organized and attentive to details Must be able to multi-task and prioritize work in a fast-paced work environment Must have strong computer proficiency Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture Position Type & Schedule Type: Regular Full-time Schedule: Monday - Thursday - 9am-7pm 100% in-person Location - W. 45th St, New York, NY Compensation and Benefits Competitive base salary range of $20-$23 per hour. Opportunities for career growth and skill development. Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more. Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony Why Join Mindful Care At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law

Job Description The Opportunity The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide. Responsibilities Scheduling appointments for new and existing patients Reviewing New Patient appointment requests and obtaining the required documentation for check in Checking insurance eligibility and benefits Managing in-person visit collections Handling patient communications via email, text, and phone as needed Addressing prescription (Rx) issues and requests Preparing and sending appointment confirmation letters Issuing work and school excuse letters Processing incoming New Patient referrals Coordinating emergency activations as needed Supporting TMS services for in-person visits Additional tasks assigned by management Candidate Profile High school diploma or equivalent required, college degree preferred Previous experience in healthcare is preferred Prior customer service experience, medical or mental health practices preferred Must be bilingual - Spanish/English Excellent interpersonal skills and professional manner Strong verbal and written communication skills Ability to schedule appointments depending on the patient needs Must be well organized and attentive to details Must be able to multi-task and prioritize work in a fast-paced work environment Must have strong computer proficiency Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture Position Type & Schedule Type: Regular Full-time Schedule: Monday - Thursday - 9am-7pm 100% in-person Location - W. 45th St, New York, NY Compensation and Benefits Competitive base salary range of $20-$23 per hour. Opportunities for career growth and skill development. Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more. Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony Why Join Mindful Care At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law

Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00 The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York City, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator I to join our RMA of New York City team at our Eastside practice. The Schedule is working Monday - Friday there are two shifts, shifts are assigned based on the need of the company (6:30am -3pm and 9:30am - 6pm) Two Holidays a year and Saturday + Sunday also has two shifts (6:45AM- 12PM and 7AM-3PM) The pay range for this position is $18.00- $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator I is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills. Basic familiarity with computers and office devices. Familiarity with computer applications (Microsoft Suite). Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York City, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our RMA of New York team at our Downtown practice. The schedule is working full-time, Monday through Friday, daytime hours. This position requires one rotating weekend shift per month and two holidays at our Madison Avenue location in Manhattan. The pay range for this position is $18.00 to $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition Passionate about providing excellent patient care Ability to work independently and as part of the team What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills Basic familiarity with computers and office devices Familiarity with computer applications (Microsoft Suite) Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our RMA of New York City team at our Midwood practice. The schedule is working Full-Time Monday- Friday, 7:00 AM to 4:00 PM or 5:00 PM. this position requires one Sunday per month, plus participation in the holiday rotation at the Brooklyn Albee Square location. Sunday and holiday hours are from 6:45 AM to 12:00 PM. The pay range for this position is $18.00 - $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition Passionate about providing excellent patient care Ability to work independently and as part of the team What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, associate or bachelor's degree is preferred. Strong verbal and reading skills Basic familiarity with computers and office devices Familiarity with computer applications (Microsoft Suite) Medical office experience is a plus, interest in the field of reproductive medicine is a must More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our RMA of New York team in Mount Kisco, New York. The schedule is working Full-Time Monday through Friday, daytime hours. There is a weekend and holiday rotation as needed. The pay range for this position is $18.00 to $19.50 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills. Basic familiarity with computers and office devices. Familiarity with computer applications (Microsoft Suite). Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. RMA of New York City, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator I to join our RMA of New York City team at our Westside practice. The schedule is working Full-Time Monday- Friday, daytime hours. This position requires one rotating weekend shift per month and two holidays at our Madison Avenue location in Manhattan. The pay range for this position is $18.00 - $19.00 per hour. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator I is responsible for: Interacting with patients; practicing effective, courteous communication Working the front desk Answering telephone and scheduling appointments Preparing charts; consistently ensuring appropriate forms are used Collecting patient payments due at the time of service; verifying accurate insurance information Good judgement and takes initiative. Interpersonal Skills: approachable, outgoing, and exhibit a professional disposition. Passionate about providing excellent patient care. Ability to work independently and as part of the team. What You'll Bring: The skills and education we need are: A successful candidate must possess a High School Degree, Associates or bachelor's preferred. Strong verbal and reading skills. Basic familiarity with computers and office devices. Familiarity with computer applications (Microsoft Suite). Medical office experience is a plus, interest in the field of reproductive medicine a must. More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At RMA of New York City, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance(no overnight shifts) Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning &Development Opportunities Paid Time Off Paid Holidays Free Onsite Parking at All Locations Schedule : Monday- Friday, 8:00am - 4:30pm or 8:30am - 5:00pm Responsibilities of Position: Provide excellent customer service in all interactions with patients, clinical support staff, management, and providers Demonstrate the ability to remain calm and respectful when dealing with all callers Demonstrate the ability to work well with high call volumes Demonstrate the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by professional interactions with other representatives of services at the Dent Ability to collaborate with coworkers and be a team player Demonstrates a thorough understanding of Call Center policies and procedures as outlined in the training manual Transfer telephone calls to appropriate locations, departments and personnel within the organization Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs Create and update patient accounts with demographic and insurance information Confirm and cancel patient appointments for all specialties and multiple ancillary services Schedule neurology appointments Possess an understanding and knowledge of subspecialty and individual provider scheduling protocols and guidelines Possess an understanding of injection scheduling protocols and guidelines including when prior authorization is needed Possess an understanding of insurance participation, co-pays, and deductibles Maintain strict confidentiality of all patient information Page on call provider for hospital consult requests Work with support staff to provide external providers with immediate access to Dent providers for emergent requests Completes clerical duties in a time efficient manner as set forth by the Manager Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals Work with medical secretaries, checkout staff, triage nurses, and medical assistants to ensure appropriate scheduling and handling of patient needs Meet or exceed key performance indicators Meet or exceed expectations for tone, accuracy, call volumes, response times, and average durations Meet or exceed expectations on monthly call grading Actively participate in ongoing training and development in a professional manner. Participate in weekly team huddle and monthly team meeting Demonstrate the ability to review and discuss performance with the Manager Reports errors or problems in a timely and professional manner so that appropriate action may be taken for patient care Performs other duties as assigned or requested Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Skills & Experience Necessary: Ability to maintain strict confidentiality Good verbal communication, interpersonal and telephone skills Good working knowledge of medical terminology Good planning, organizational, and problem solving skills Ability to work independently or within a team environment Willing and able to work overtime as required to meet operational needs and perform all duties Availability for departmental meetings, which may require reporting early and staying late Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines Preferred Experience 1-year experience in a call center or customer service environment Compensation: Most candidates will start within the first quartile of the pay range Rates are commensurate with experience EEO Statement Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration.

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance(no overnight shifts) Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning &Development Opportunities Paid Time Off Paid Holidays Free Onsite Parking at All Locations Schedule: Monday- Friday, 8:00am - 4:30pm or 8:30am - 5:00pm Responsibilities of Position: Provide excellent customer service in all interactions with patients, clinical support staff, management, and providers Demonstrate the ability to remain calm and respectful when dealing with all callers Demonstrate the ability to work well with high call volumes Demonstrate the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by professional interactions with other representatives of services at the Dent Ability to collaborate with coworkers and be a team player Demonstrates a thorough understanding of Call Center policies and procedures as outlined in the training manual Transfer telephone calls to appropriate locations, departments and personnel within the organization Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs Create and update patient accounts with demographic and insurance information Confirm and cancel patient appointments for all specialties and multiple ancillary services Schedule neurology appointments Possess an understanding and knowledge of subspecialty and individual provider scheduling protocols and guidelines Possess an understanding of injection scheduling protocols and guidelines including when prior authorization is needed Possess an understanding of insurance participation, co-pays, and deductibles Maintain strict confidentiality of all patient information Page on call provider for hospital consult requests Work with support staff to provide external providers with immediate access to Dent providers for emergent requests Completes clerical duties in a time efficient manner as set forth by the Manager Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals Work with medical secretaries, checkout staff, triage nurses, and medical assistants to ensure appropriate scheduling and handling of patient needs Meet or exceed key performance indicators Meet or exceed expectations for tone, accuracy, call volumes, response times, and average durations Meet or exceed expectations on monthly call grading Actively participate in ongoing training and development in a professional manner. Participate in weekly team huddle and monthly team meeting Demonstrate the ability to review and discuss performance with the Manager Reports errors or problems in a timely and professional manner so that appropriate action may be taken for patient care Performs other duties as assigned or requested Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Skills & Experience Necessary: Ability to maintain strict confidentiality Good verbal communication, interpersonal and telephone skills Good working knowledge of medical terminology Good planning, organizational, and problem solving skills Ability to work independently or within a team environment Willing and able to work overtime as required to meet operational needs and perform all duties Availability for departmental meetings, which may require reporting early and staying late Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines Preferred Experience 1-year experience in a call center or customer service environment Compensation: Most candidates will start within the first quartile of the pay range Rates are commensurate with experience EEO Statement Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration. Mon-Fri 8:00am-4:30pm or 8:30am - 5:00pm 40 hours/week

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (******************************) and may appear as spam. Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region. Benefits Offered: * Monday through Friday schedule, closed all major holidays * Medical, Dental, Vision, and Life insurance * Safe Harbor 3% 401k contribution * Robust PTO offerings * Education assistance Job Summary: The Patient Access Coordinator oversees patient navigators, interpreters, and transportation staff to ensure patients receive timely, supportive, and culturally appropriate assistance when accessing healthcare services. This role manages daily operations, staff scheduling, workflow efficiency, and the quality of patient support services while addressing barriers to care and facilitating smooth access to medical, dental, and behavioral health appointments. Main Responsibilities: Team Leadership & Supervision * Supervise patient navigators, interpreters, and transportation staff. * Provide daily guidance, workload distribution, and real-time problem-solving. * Support staff onboarding, training, and competency evaluations. * Monitor staff performance and support ongoing coaching and development. * Ensure appropriate staffing across all sites based on clinic and patient needs. Navigation Services Oversight * Ensure staff provide accurate information, patient education, and assistance with program and service access. * Address complex or escalated patient concerns and coordinate solutions. * Oversee appointment coordination, referrals, and follow-up workflows. * Ensure timely, consistent documentation in the electronic health record. Interpretation Program Coordination * Supervise interpreters and ensure compliance with language access policies. * Manage scheduling, workflow assignments, and service availability. * Maintain interpreter competency expectations and quality standards. Transportation Program Oversight * Oversee the scheduling and coordination of patient transportation services. * Ensure safe, compliant transport workflows and communication practices. * Partner with internal teams or external vendors to support transportation needs. Workflow & Quality Management * Maintain consistent navigation workflows, patient education processes, and documentation standards. * Monitor departmental performance metrics and support quality improvement initiatives. * Identify workflow gaps and assist in developing and implementing improved processes. * Ensure staff adherence to organizational policies, procedures, and service standards. Collaboration & Communication * Partner with clinical teams, call center staff, and outreach programs to improve patient access. * Participate in meetings related to care coordination and operational improvement. * Serve as a resource for staff regarding access barriers and navigation best practices. Other Duties * Perform other related duties as assigned. Education and Qualifications: * 3+ years of experience in healthcare or patient support roles, with lead or supervisory experience preferred. * Experience in patient navigation, interpretation services, customer service, or a related field required. * Bilingual proficiency required. * Interpretation certification preferred based on organizational requirements. * Strong interpersonal, leadership, and critical-thinking skills. Physical Requirements: * Must be able to hear and communicate with clients and staff on the telephone and those who are served "in person." * Must be able to lift up to 10 pounds. * Must have vision that is adequate to read memo's computer screen, registration forms, and other documents. * Must possess manual dexterity, to perform writing and keyboarding tasks. * May have prolonged periods of sitting and working at a computer. * OSHA Level I Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (******************************) and may appear as spam

Job Description Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance(no overnight shifts) Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning &Development Opportunities Paid Time Off Paid Holidays Free Onsite Parking at All Locations Working Schedule: Monday- Friday between 7:30am - 4:45pm, 8 hour shifts (Typically 8:00am-4:30pm) Location: Position Summary: Contributes to the care of patients by verifying demographics and personal patient information. Provides direct assistance to patients, vendors, job applicants and other visitors in the reception area of Dent's Clinical Offices. Responsibilities of Position: Verifies patient demographics including name, address, date-of-birth, phone number, primary and referring physician and current insurance, and obtains patient consent to treat to ensure accurate billing. Assists patients with various Dent forms, and obtains insurance waiver signatures as necessary. Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures. Checks insurance to make sure it is eligible for the specific appointment and lists the correct benefits. Processes appropriate forms, and copies insurance card information, checking for current referrals, to ensure accurate billing and medical record information. Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy set forth by Dent. Maintains accurate billing information for each patient account, and transferring referrals and waivers to Dent Billing office daily. Assists in compilation of data for regular and special reports as requested by Team Leader or other personnel. Represents Dent by displaying a respectful and caring manner with patients and their families. Answers telephone, takes messages, transfers calls and provides information to other Dent departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed. Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully and in a friendly manner with other representatives of services at Dent. Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals. Routes patient records and specimens to assigned locations as needed, orders patient record details as needed. Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support. Maintains strict confidentiality of patient information. Completes clerical duties in a time efficient manner as set forth by the Team Leader. Reports errors or problems so that appropriate action may be taken for patient care. Performs other duties as assigned or requested by supervisor or department manager. Skills & Experience Necessary: Ability to maintain strict confidentiality. Some working knowledge of medical terminology. Planning, organizational, and problem solving skills. Ability to work independently or within a team environment. Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines. Effective verbal communication, interpersonal and telephone skills. Willing and able to work infrequent overtime as required to meet operational needs and perform all duties. Flexible availability for departmental meetings. Required Education: High School Diploma or GED. Working Conditions: Minimal/moderate physical effort Prolonged periods of sitting with some bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull Regular fine hand manipulation Associated health risks related to patient exposure including body fluids Requires some lifting usually not in excess of 5-15 pounds Compensation: Most candidates will start within the first quartile of the pay range Rates are commensurate with experience AAP/EEO Statement Dent Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Dent prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital or family status, military service or status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.