Customer Support Specialist jobs at First American Payment Systems - 20 jobs

Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: As a Customer Care Specialist, you will work closely with a team of your peers to ensure we are providing the highest levels of customer service that we have become known for. This role is an essential part of the Operations Team, as they provide front-line support to our clients answering inbound calls and customer support emails to resolve issues at an advanced level. Process inbound calls and email support items to the point of resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high-level of patience and professionalism Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction Work closely with, and in collaboration with, other departments and merchant acquirers to research and fully resolve customer issues and/or recommendations for product enhancements Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendations Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting Basic Qualifications: HS/GED and 4 years of related experience or Associates and 2 years Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups Must be 18 years of age or older Preferred Qualifications: Associates and 2 years Salesforce experience preferred, but not required Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical Conscientiously and methodically approaches work. Sees tasks through to completion Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments Exercises exceptional listening skills to gather information and research and resolve reported issues Competently analyzes and prioritizes information to make appropriate recommendations Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management and internal/external customers Ability to work independently in a multi-task environment, as well as a part of a team. Must be dependable and a self-motivated individual. Highly productive with minimal guidance or supervision Internal candidates must be meeting or exceeding all KPI's and have excellent attendance record Presents a professional, positive image that reflects well on the organization Committed to meeting quality standards Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) - also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human' AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you'll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction - all while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements. What You Will Do: Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology. Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust. Responsible for project success, ensuring timelines and objectives are met with precision and efficiency. Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders Author and deliver professional, effective presentations to client stakeholders Follow best practices for developing engaging bot personas that engage users and properly represent the brand Ensure the IVA interaction design and end experience reflect the intended persona Help ‘train' the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance Maintain awareness of clients' business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills Contribute to internal and external thought leadership content development What You Will Bring: 3+ years' experience in corporate consulting, ideally with enterprise clients 2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems Training and/or experience in User-Centered Design principles and User Research Fluency with modern diagram tools such as LucidChart and Miro Demonstrable experience working successfully in cross-functional teams Experience with audio recording and production is a plus Bachelor's level degree in a related field required #LI-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

We are seeking motivated and experienced bilingual (English & Spanish) individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills in both English and Spanish, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely. Key Responsibilities: Answering incoming calls from customers and providing assistance or information as needed. Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments. Handling customer complaints or escalations professionally and resolving issues in a timely manner. Maintaining accurate records of all interactions with customers in our CRM system. Adhering to company policies and procedures regarding call handling and customer interactions. Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics. Requirements: Proven experience in a call center or similar high volume environments. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM software and other relevant computer applications. High school diploma or equivalent; additional certification or training in customer service is a plus. Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work. Must be a self-starter and able to work independently with minimal supervision. Benefits: Flexible work schedule as an independent contractor. Competitive compensation based on performance and call volume. Opportunity to work from home and avoid commuting. Ongoing training and support to enhance your skills and performance. Ability to choose and select your own schedule per week How to Apply: If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you! Working Place: Austin, Texas, United States

We are seeking motivated and experienced individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely. Key Responsibilities: Answering incoming calls from customers and providing assistance or information as needed. Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments. Handling customer complaints or escalations professionally and resolving issues in a timely manner. Maintaining accurate records of all interactions with customers in our CRM system. Adhering to company policies and procedures regarding call handling and customer interactions. Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics. Requirements: Proven experience in a call center or similar high volume environments. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM software and other relevant computer applications. High school diploma or equivalent; additional certification or training in customer service is a plus. Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work. Must be a self-starter and able to work independently with minimal supervision. Benefits: Flexible work schedule as an independent contractor. Competitive compensation based on performance and call volume. Opportunity to work from home and avoid commuting. Ongoing training and support to enhance your skills and performance. Ability to choose and select your own schedule per week How to Apply: If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you! Working Place: Austin, Texas, United States Salary package : $ 9.00 - 19.00 (US Dollar) Package Details :

Job Title: Electricity & Utilities Customer Service Representative Company: Call Center Haven About Us: Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results-driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions. Job Summary: As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success. Key Responsibilities: Lead Generation: Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking. Client Consultation: Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives. Sales Presentations: Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services. Negotiation: Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company. Account Management: Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling. Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed. Reporting: Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management. Collaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery. Qualifications: Experience: Proven track record in sales or customer service Skills: Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers. Technical Knowledge: Strong understanding of utility services, market dynamics, and energy solutions. Self-Motivation: Ability to work independently, manage time effectively, and meet sales targets in a remote work environment. Tools: Proficiency in CRM software What We Offer: Competitive Salary: Commissions-only salary with performance-based incentives and bonuses. Flexibility: Remote work arrangement Supportive Team: Access to a collaborative and supportive team environment with regular virtual meetings and check-ins. How to Apply: If you are a proactive and driven sales professional with a passion for the utilities industry, we would love to hear from you. Please submit your resume Working Place: Lubbock, Texas, United States

Your potential has a place here with TTEC's award-winning employment experience. As a **Customer Service Representative - Luxury Retail** working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. **What You'll be Doing** Do you have a passion for exquisite, personalized service? Do you have experience providing White Glove Customer Service? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment. **During a Typical Day, You'll** + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues + Recommendations of products or services + Closing a sale may be required **What You Bring to the Role** + An appreciation for high fashion brands and luxury customer service + 1 year or more of customer service experience + 1 year or more post-secondary education OR 2 years equivalent work experience + Recognize and solve problems of mid-to-high level customer service issues + Computer experience + High speed internet (> 35 mbps) + While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) - Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base wage starting at $16 per hour plus performance bonus opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************************************ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Job:** __Customer Care Representative_ **Title:** _Customer Service Representative - Luxury Retail - Remote USA_ **Location:** _null_ **Requisition ID:** _049UO_

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for exquisite, personalized service? Do you have experience providing White Glove Customer Service? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment. During a Typical Day, You'll * Answer incoming communications from customers * Conduct research to provide answers for customers to resolve their issues * Recommendations of products or services * Closing a sale may be required What You Bring to the Role * An appreciation for high fashion brands and luxury customer service * 1 year or more of customer service experience * 1 year or more post-secondary education OR 2 years equivalent work experience * Recognize and solve problems of mid-to-high level customer service issues * Computer experience * High speed internet (> 35 mbps) * While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Base wage starting at $16 per hour plus performance bonus opportunities * And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************************************ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Customer Service Representative - Luxury Retail - English - Work from HomeYour potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working remotely in Canada, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan. Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs. com. What You'll be DoingDo you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment. You'll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it's important we understand one another, speaking English is required so that we can communicate with each other wherever we are. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Understand customers' needs and provide alternative solutions including upselling products or services What You Bring to the RoleAt least 1 year of retail or online sales experience6 months or more of customer service experience English proficiency as you will be interacting with global customers and coworkers whose primary language is EnglishHigh school diploma or equivalent Comfortable assisting customers and resolving customer requests on the phone Computer experience Must already reside in CanadaWhat You Can ExpectAll positions are permanently remote and full-time Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes. . . a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit www. mybenefits. ttec. com for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-RemotePrimary Location: CA-Quebec-Montreal AtHome - 05421 Job: _Customer Care Representative

Your potential has a place here with TTEC's award-winning employment experience. As a **Spanish-English Bilingual Customer Service Representative** working **remotely** , you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. **What You'll be Doing** Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You'll** + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues **What You Bring to the Role** + 6 months or more of customer services experience + High school diploma or equivalent + Great written and verbal communication skills in Spanish-English + Computer experience + High speed internet (>15 mbps) **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community-minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Job:** __Customer Care Representative_ **Title:** _Bilingual Customer Service Representative - Spanish-English - Remote USA_ **Location:** _TX-Austin_ **Requisition ID:** _049PL_

Your potential has a place here with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll * Answer incoming communications from customers * Conduct research to provide answers for customers to resolve their issues What You Bring to the Role * 6 months or more of customer services experience * High school diploma or equivalent * Great written and verbal communication skills in Spanish-English * Computer experience * High speed internet (>15 mbps) What You Can Expect * Supportive of your career and professional development * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Base wage starting at $13.50 to $17.25 per hour plus performance bonus and opportunities * And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Bilingual Customer Service Representative - Spanish-English - McAllen, TXYour potential has a place here with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working in our site in McAllen, TX, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-TX-McAllenJob: _Customer Care Representative

Bilingual Customer Service Representative - Spanish-English - Remote USAYour potential has a place here with TTEC's award-winning employment experience. As a Spanish-English Bilingual Customer Service Representative working remotely, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D. C. will be considered only based on special business need. What You'll be DoingDo you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role6 months or more of customer services experience High school diploma or equivalent Great written and verbal communication skills in Spanish-EnglishComputer experience High speed internet (>15 mbps) What You Can ExpectSupportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Base wage starting at $13. 50 to $17. 25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************ ttecjobs. com/en/us-employee-benefits for more information. A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-TX-AustinJob: _Customer Care Representative

Your potential has a place here with TTEC's award-winning employment experience. As a **Customer Service Representative** working remotely in **Virginia** , you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! **What You'll be Doing** Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You'll** + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues **What You Bring to the Role** + 6 months or more of customer services experience + High school diploma or equivalent + Computer experience + High speed internet (>15 mbps) **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community-minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base wage starting at $15.25 per hour plus performance bonus and opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Job:** __Customer Care Representative_ **Title:** _Customer Service Representative - Remote in Virginia_ **Location:** _VA-Hampton_ **Requisition ID:** _049RR_

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll * Answer incoming communications from customers * Conduct research to provide answers for customers to resolve their issues What You Bring to the Role * 6 months or more of customer services experience * High school diploma or equivalent * Computer experience * High speed internet (>15 mbps) What You Can Expect * Supportive of your career and professional development * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Base wage starting at $15.25 per hour plus performance bonus and opportunities * And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Your potential has a place here with TTEC's award-winning employment experience. As a **Bilingual Customer Service Representative - Spanish-English** working remotely in **New York State** , you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! **What You'll be Doing** Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You'll** + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues **What You Bring to the Role** + At least 1 year of customer service experience + High school diploma or equivalent + Recognize, apply and explain your product or service knowledge + Great written and verbal communication skills in Spanish-English + Computer experience + High speed internet connection (>25mbps). A hardwired connection to your home router is recommended. **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base wage starting at $19.92 plus performance bonus opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Job:** __Customer Care Representative_ **Title:** _Bilingual Customer Service Representative - Spanish English - Remote in New York_ **Location:** _NY-Malta_ **Requisition ID:** _049MZ_

Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working remotely in New York State, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll * Answer incoming communications from customers * Conduct research to provide answers for customers to resolve their issues What You Bring to the Role * At least 1 year of customer service experience * High school diploma or equivalent * Recognize, apply and explain your product or service knowledge * Great written and verbal communication skills in Spanish-English * Computer experience * High speed internet connection (>25mbps). A hardwired connection to your home router is recommended. What You Can Expect * Supportive of your career and professional development * An inclusive culture and community minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Base wage starting at $19.92 plus performance bonus opportunities * And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit ************************************************ for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to the Team Leader. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

We're Sutherland, and we are seeking attentive, empathetic, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for delivering an exceptional customer experience by responding to calls --- and occasionally, email and/or chat -- related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions. Do you enjoy helping others, answering questions and resolving problems? Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while working from home ? Join Us. Job Description When you join us, you'll enjoy; Competitive hourly rate Medical, dental and vision benefits Paid training & PTO Company-provided equipment Advancement opportunities - 80% of our frontline leaders have been promoted from within Monthly rewards & recognition programs Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications High School Diploma or equivalent 1-2 years of experience working in a call center environment as a customer service representative Active listening, empathy and problem-solving abilities Effective verbal and written communication skills; strong typing and analytical abilities Multi-tasking skills with a strong attention to detail Strong PC and computer navigation skills and experience Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful, with an understanding of the different types of insurance (Medicare/Medicaid, private, commercial and behavioral health) a definite plus. Additional Information Sutherland, recently recognized as a Great Place to Work in Canada, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

WHO ARE YOU: Do you have an entrepreneurial spirit? Does an unconventional commission style peak your interest? Do you desire the opportunity to be part of a build out? Are you looking for the opportunity to be impactful in an organization? BENEFITS: At Deluxe, we know that great people make a great organization. We have a culture that keeps people; 42% of our team has been here over 10 years. We value our people and offer generous benefits that are eligible DAY ONE! Including 401K, Medical, Dental, Vision, Flexible time off, Volunteer time off, Paid maternity/paternity leave, Tuition reimbursement, and more ABOUT US: Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. Follow us on LinkedIn Job Description: Responsible for assisting the Quality Assurance department in guaranteeing Deluxe Merchant (First American) Services, this individual will be trained in all aspects of QA but will primarily focus on application verification pertaining to pricing and account features. Verifying the information input into various front-end systems. Verifying the original source documents to ensure merchant accounts have been set-up correctly. Verifying various maintenance changes, including name, address, bank account, and other changes and ensuring they have been input correctly and all procedures have been followed. Verifying file builds. Verifying closings to ensure accounts were closed using the correct reason codes in all systems. Verifying additional card number add-ons (Discover, Amex, etc). Using reports to research problems and correct data. Basic Qualifications: Education and Experience: HS/GED and 0 years Be PC proficient and have familiarity with MS Office (including Excel and Word). Preferred Qualifications: Data entry Quality Assurance 10-key proficiency Be very detail oriented as Quality Assurance is held to the highest standards of accuracy. Be a logical thinker and excel at problem solving. Have excellent written and oral communication skills to facilitate interdepartmental communication. Be a self-starter who can accomplish daily goals of finishing all work accurately before the end of his/her shift. Be able to multitask and “switch gears” by rapidly moving from task to task. Be punctual and have a good attendance record. Additional Basic Qualifications: Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.

This is a HYBRID opportunity at 100 Throckmorton Street, Fort Worth, TX 76102WHO YOU ARE: Are you a natural communicator with a passion for product and sales enablement? Do you thrive at the intersection of technical knowledge and customer success? Are you able to translate product capabilities into clear, compelling stories that helps sales close deals? Do you enjoy demoing a solution to a potential client, or training an internal team on a new feature, bringing clarity, confidence, and enthusiasm to every conversation? Are you curious, proactive, and comfortable working cross-functionally to make sure the sales force is always prepared, supported, and set up to win? ABOUT US: Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. Follow us on LinkedIn RESPONSIBILITIES: As a Sales Support Product Specialist, you will be the critical link between our product suite and the merchant-level sales force. Your primary role will be to understand our portfolio in depth and ensure that the right products are matched to the right customer needs. This includes delivering compelling product demos, creating enablement materials, and supporting smooth operational implementation. Conduct product training sessions and demonstrations for merchants and partners. Ensure operational readiness for new products and features, Collaborate with the marketing team to create necessary content Support merchant level salespeople with solutioning using the optimal product from our product suite Apply knowledge of product functionality and pricing to real world use cases Create training (use cases, functionality, boarding/installation, support, pricing and marketing resources) to produce content to ensure sales understands all aspects Ensure operational readiness when new products are launched and work closely with operations to enable a smooth application and boarding/installation process that is understandable Spend time understanding all of the products offered including functionality, usability, pricing, as well as support and fulfillment nuances. Become and maintain the status of a subject matter expert on all products offered by a combination of hands-on analysis of the product, training and direct discussion with product vendors Partner with Marketing to create content for flyers, brochures and sell sheets as well as web and social media content BASIC QUALIFICATIONS: (Required) Bachelor's degree in business; OR HS/GED and equivalent experience in Business or Technical or related field 1 year of experience in Product Management and Sales Support Must be 18 years of age or older PREFERRED QUALIFICATIONS: (Desired but not required) Bachelor's degree in business 3 years' experience in product-oriented sales, support or technical knowledge. Experience in payment industry, sales support and/or product management Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.