First Service Residential Florida Inc Remote jobs - 24 jobs

A state government agency is seeking a Chairman for the Board of Review in Boston to oversee unemployment insurance appeals and manage board operations. The ideal candidate will be licensed to practice law in Massachusetts, possess strong analytical, writing, and communication skills, and have experience in administrative law or quasi-judicial proceedings. This full-time position offers a salary ranging between $100,839.08 and $155,529.95 per year with the potential for a hybrid work schedule. #J-18808-Ljbffr

A state regulatory agency is seeking an Associate General Counsel to provide legal advice and strategy on regulatory matters related to casino gaming, sports wagering, and horse racing. The role requires a Juris Doctor Degree, a license to practice in Massachusetts, and a minimum of 4 years of relevant experience. Responsibilities include drafting regulations, advising the Commission, and representing it in hearings. The position offers a salary range of 74,818.17 - 109,718.05 yearly and potential hybrid work options. #J-18808-Ljbffr

A state government agency is seeking a Counsel I for its Litigation Bureau in Boston. This junior-level attorney role entails representing the Department in tax litigation matters before various courts, including the Appellate Tax Board. The position offers a hybrid work model, emphasizing strong research, writing, communication, and negotiation skills. Candidates must hold a Juris Doctor (JD) degree and have admission to the Massachusetts Bar. #J-18808-Ljbffr

This position will assist with mapping and analyzing safety data as well as crash data geocoding activities and other matters related to crash data and analysis within the Safety Unit within Highway Safety. The main duties include tasks responsible for improving crash data quality, geocoding, data analytics and assisting with IMPACT and Federally mandated reporting. An ideal candidate for this role will have experience in GIS, geocoding, and data analytics as they specifically relate to safety data, as well as the ability to train and collaborate with staff and co-ops/interns. The selected candidate will be expected to follow a hybrid work model that consists of both in-office and work from home days, as needed. Duties and Responsibilities Create webmaps, storymaps and other means to visualize safety data. Pull and analyze crash data, traffic data, road data and other data sets to understand impacts of crashes or incidents (short duration) on traffic flow/routing and speed, understand impacts of construction/work zones (short to medium duration) and understand impacts of planned events or project countermeasures (longer term duration). Assist the Traffic and Safety Engineering staff with complex querying of geospatial and other databases as well as asset management systems for signs, markings, signals and other infrastructure. Confer with agency staff to identify problems and needs in the provision of analysis tools and services. Improves data quality by discovering and discussing causes of data quality issues with RMV, Planning, Police and others and helping to develop solutions. Uses Python, Sql and other programming tools to conduct traffic and/or safety analysis. Develop database / maps to track projects and programs enforcement programs and other needs. Assisting to develop Crash Performance Functions and other statistical models to evaluate safety performance. Designs automated programs / routines to accommodate Traffic and Safety Engineering staff needs (Previously, work has included integration of speed regulations into GIS, use of probe data automatically integrating WAZE data with other traffic and safety data, etc.). Geocodes crashes as needed and follow up on data quality issues. QC of roads and highways road inventory used in crash database and roadway safety analyses. Evaluate program activities to determine progress and effectiveness and to make appropriate recommendations concerning program activities. Recommend the methods to be used and procedures to be followed for program monitoring and evaluation. Preferred Qualifications A Strong understanding of spatial analysis using ArcGIS is required. Working knowledge of SQL Studio, Postgresql, Materialized Views, FME ETL tools, and R. This position is eligible for a five-thousand dollar ($5,000) signing bonus (“Signing Bonus”) if you are newly hired at MassDOT. Current MassDOT employees are not eligible for the Signing Bonus. The Signing Bonus will be paid in two parts\: 1) $3,000 (less applicable taxes) included in the employee's first paycheck. 2) $2,000 (less applicable taxes) after the successful completion of the employee's probationary period. About MassDOT The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's culture and career opportunities can be found at mass.gov/massdot-careers. MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Minimum Entrance Requirements This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Current MassDOT employees should use their internal MassCareers account to apply. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position. Applicants must have at least (A) three years of full-time, or equivalent part-time, professional or technical experience in urban planning, regional planning, land use planning or transportation planning, and (B) of which at least one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions I. A Bachelor's or higher degree with a major in urban or regional planning or transportation, civil or environmental engineering may be substituted for the required (A) experience. II. A Graduate degree with a major in urban or regional planning or transportation, civil or environmental engineering may be substituted for the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. SPECIAL REQUIREMENT\: Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator's License may be required. For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at *********************************. For general questions regarding MassDOT, call the Human Resources Service Center at ************. For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at ************. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Tell us about a friend who might be interested in this job. All privacy rights will be protected.

The Office of the Secretary of the Commonwealth of Massachusetts is seeking candidates for a Public Records Specialist with the Public Records Division. The Public Records Division (Division) administers the updated Massachusetts Public Records Law. Under the Supervisor of Records (Supervisor), the Division processes and issues determinations on appeals from requestors denied access to government records; responds to questions involving the interpretation of public records related laws; and provides trainings on the Public Records Law throughout Massachusetts. The Public Records Specialist will work in fast-paced, deadline driven environment and will be responsible for providing support to the Supervisor, Staff Attorneys and Division in administering the Massachusetts Public Records Law. REPRESENTATIVE TASKS: · Assist in opening administrative appeals pertaining to the Public Records Law; · Manage a case load of appeals and draft determinations concerning compliance with the Public Records Law; · Coordinate with the Supervisor, attorneys, and other legal staff to facilitate closing appeals; · Mail acknowledgment letters, determinations, and other material on a regular basis; · Perform administrative duties including answering phone calls, responding to emails, and coordinating Public Records Law trainings throughout the Commonwealth. About us The Secretary of the Commonwealth's office comprises 23 departments across 19 locations around Massachusetts. As the third-ranking constitutional officer in Massachusetts, the Secretary of the Commonwealth serves as the chief election officer, chief information officer, and chief securities regulator in Massachusetts. Additionally, the office is charged with registering business entities and lobbyists, distributing grants for historic preservation, safeguarding the state's public records and artifacts, and much more. Whatever your background or area of interest, there is a place for you at the Secretary of the Commonwealth's office. Statement of Diversity and Anti-Discrimination The Office of the Secretary of the Commonwealth is an Equal Opportunity Employer. As a representative of the Commonwealth and its residents, the Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions. It is the policy of The Office of the Secretary of the Commonwealth to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Disability Accommodation Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact ADA Coordinator Rebecca Murray at ************ or accommodations@sec.state.ma.us Covid-19 Vaccination Requirement for Employment As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. Remote work This position is not eligible for remote work. Total Compensation As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity to influence a wide spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that you should consider towards your overall compensation, including: 75% state paid medical insurance premium Reasonable Dental and Vision Plans Flexible Spending Account and Dependent Care Assistance programs Low cost basic and optional life insurance Retirement Savings\: State Employees' Pension and a Deferred Compensation 457(b) plan 12 paid holidays per year and Sick, Vacation, and Personal Time Tuition benefits for employee at state colleges and universities Short-Term Disability and Extended Illness program participation options Incentive-based Wellness Programs Professional Development and Continuing Education opportunities Qualified Employer for Public Service Student Loan Forgiveness Program Starting salary $42,500 How to Apply: To apply please send\: 1) a copy of your resume 2) a cover letter 3) three references to *********************** DO NOT APPLY VIA MASS.GOV Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: · Ability to organize information; · Strong communication skills; · Proficiency in balancing multiple assignments; · Effective time management; · Ability to write succinctly. 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An Official website of the Commonwealth of Massachusetts Job Description - 2026 Children and Family Law Division Trial Attorney - Statewide Positions (250006X3) CAFL's legal advocacy plays a critical role in cases that affect families. For a parent involved in a Care & Protection case, having a skilled CAFL lawyer may mean the difference between reunification and termination of parental rights. For a teenager in a Child Requiring Assistance case, CAFL's advocacy may secure necessary services. For siblings seeking stability after court action, CAFL advocates for permanent homes where they can stay together. New Trial Attorneys begin with a comprehensive training program and ongoing continuing legal education to ensure zealous representation. Attorneys interested in applying for these positions are invited to submit an application as described below. Positions will be filled as budgets allow. This posting does not guarantee filling Trial Attorney positions. These positions have an expected start date in early September 2026. Responsibilities Interviewing adult clients Visiting and interviewing child clients Conducting legal research and writing Conducting pre-72-hour hearing investigations, including reviewing pleadings and exhibits, interviewing witnesses, gathering facts, reviewing documentation, and drafting appropriate motions Obtaining and reviewing the DCF file and action plans; proposing plan changes; advising clients on whether to sign; meeting with court investigators; preparing clients for meetings; preparing motions to strike inadmissible evidence Preparing motions regarding discovery; identifying matters requiring hearings; drafting pre-trial memos; developing trial strategy with the client Preparing for Foster Care Reviews; reviewing DCF's permanency plans and filing objections if necessary Investigating and representing clients in extraordinary medical treatment hearings Filing motions challenging DCF decisions Conducting care and protection trials and termination of parental rights trials Representing clients in interlocutory proceedings Collaborating with the legal team, including social workers and paralegals Conducting post-judgment representation Performing other duties as assigned Minimum Entrance Requirements A Trial Attorney must be committed to serving a culturally diverse, low-income population and must be eligible to practice law in Massachusetts, either as a member of the Massachusetts bar, as a law school graduate under Supreme Judicial Court Rule 3:03, or as an attorney licensed in another jurisdiction under SJC Rule 3:04. A recent law school graduate ineligible to practice under SJC Rule 3:03 may be hired as a paralegal with the understanding that they will be promoted once admitted to practice in Massachusetts All Trial Attorney positions require travel; access to reliable transportation throughout the state is necessary Access to home internet suitable for remote work is required. To apply, please submit a resume and a personal mission statement of no more than two pages detailing your interest in the position, your personal qualities, background, and skills, and what you hope to achieve in your work. Qualifications / Skills Foreign language skills are desirable Trial experience in termination of parental rights cases as counsel for a parent and/or as counsel for a child or children is preferred Demonstrated commitment to zealous advocacy for indigent persons in family regulation cases Strong interpersonal and analytical skills Ability to work in a community- and defense-oriented capacity, both independently and collaboratively EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by applicable laws. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang at ************************ Job Details Agency: Committee for Public Counsel Services Schedule: Full-time Shift: Day Job Posting: Sep 25, 2025, 9:45:51 PM Number of Openings: 1 Salary: 75,000.00 - 129,966.00 Yearly Potentially eligible for a Hybrid Work Schedule: Yes #J-18808-Ljbffr

Tell us about a friend who might be interested in this job. All privacy rights will be protected. The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent. Bureau Overview The Litigation Bureau represents the Commissioner in tax-related litigation matters before the Appellate Tax Board and various state and federal courts, including the United States Bankruptcy Court, Massachusetts Appeals Court and the Supreme Judicial Court (under the appointment of the Department's General Counsel as a Special Assistant Attorney General). Our mission is to provide the highest quality legal representation to the Department and to ensure the tax laws are enforced in a vigorous, fair and even-handed manner. We are committed to excellence in our field, and our team is comprised of dynamic and highly motivated individuals. Position Summary The Department seeks a Counsel I for its Litigation Bureau. This is a junior level trial attorney position. The incumbent will represent the Department in proceedings before the Appellate Tax Board and various courts both as lead counsel in low to moderate dollar value cases, and as second seat with more senior tax attorneys in multimillion dollar tax litigation. The Bureau works in a hybrid model (part remote and part in-office in Boston). Duties and Responsibilities (these duties are a general summary and not all inclusive): Handle Appellate Tax Board (“ATB”) cases in which the dollar value of an individual case does not exceed a defined dollar value, as well as cases of similar value in state and federal (mainly bankruptcy) courts. Negotiate with opposing parties when appropriate, to reach resolution based on relative merits of case and hazards of litigation. With regular supervision, argue motions and litigate cases that cannot be settled or otherwise resolved. Provide functional direction, guidance, instruction, and delegation of tasks to interns, support staff, or other personnel; and participate in the training and mentoring of new employees. Obtain information needed to represent the agency in litigation matters by conducting research and analysis of the applicable laws, statutes, and regulations, and by reviewing cases, files, case history, and evidence submitted by opposing parties to understand the facts and issues and to determine the best course of action. Assist other Litigation Bureau attorneys with their respective cases; may participate in major ATB appeals with senior staff attorneys (Tax Counsels and Counsel IIs) on their assigned cases. Assist other Divisions within the Department when they seek certain legal advice or action including, but not limited to\: seizure referrals; license revocations; contract actions; and opposition and/or cooperation with regard to certain subpoenas and summonses. Participate in drafting new or amended policies related to these functions to ensure compliance with laws. As assigned, collaborate with other agencies or stakeholders to share information, resolve issues or work on cross-functional initiatives to meet shared goals. Preferred Qualifications · Interest in litigation and working in a fast-paced but collegial environment. · Strong research, writing and analytical skills. · Excellent communication and negotiation skills. · The ability to prioritize, adapt and respond to a wide range of legal inquiries and assignments. · Demonstrated commitment to integrity, professionalism and ethical conduct. · Willingness to learn new skills and practice areas. As part of the Future of Work Initiative, the agency is adopting a hybrid work model. Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days. An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for\: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS\: Applicants must have a Juris Doctor (JD) degree, admission to the Massachusetts Bar and some experience in legal research, legal writing, and legal procedures and processes. Incumbents may be required to have a current and valid Motor Vehicle Drivers License at a Class level specific to assignment. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. EOTSS is seeking to hire a Junior Network Security Engineer to join the EOTSS Network Security Engineering Team. The EOTSS Network Security Engineering Team provides reliable Authentication, DNS, Firewall, IDP/IDS, VPN and other Services and support to all Commonwealth of Massachusetts customers. The Security services provided by the team include firewall and security design, implementation, installation, and management. The Network Security Engineering Team is especially skilled in and specializes in complex configurations and the use of Visio for creating diagrams in support of the infrastructure. The team provides Tier Two support to the Network Operations and Security Operations Teams and routinely joins Major Incident conference bridges to help with troubleshooting incidents to resolution. The Junior Network Security Engineer will actively contribute to day-to-day operations with a focus on enhancing network security and streamlining processes manually and by implementing automated processes when appropriate. The automation will focus on leveraging scripting and automation to strengthen network security posture and enhance operational efficiency. This analyst is integral to the security and reliability of the Commonwealth of Massachusetts' network services, working under the guidance of senior security engineers to apply best practices across the infrastructure. The primary work location for this role will be at 200 Arlington Street, Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9\:00AM to 5\:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. All offers of employment into this position are conditional and subject to passing\: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Duties and Responsibilities (including but not limited to): Develop, test, and implement scripts (primarily using Python or similar languages) to automate routine network configuration, monitoring, and security-related tasks. Participate in various incidents and change management processes, providing analysis and troubleshooting assistance to resolve network and security-related issues. Routinely participate in Major Incident conference bridges. Assist in the configuration, deployment, and management of network security devices and policies (e.g., firewalls, access lists) under the guidance of senior engineers. Maintain and update comprehensive technical documentation and network diagrams (including Visio) to reflect the current network and security infrastructure. Work closely with Network & Security Analysts and Security Engineers on asset inventory reconciliation and security compliance checks. Provide Tier two support for network operations, security operations applying a growing understanding of network concepts and security best practices. Preferred Knowledge, Skills and Abilities: Minimum of one (1) year of technical experience in programming, network administration, network security, or a closely related technical field. Foundational ability to read and write functional scripts, specifically in Python, for basic network configuration, data parsing, or routine task automatiion. Strong working knowledge of enterprise network concepts and topologies, including: Clear understanding of the TCP/IP protocol stack, network addressing, and basic subnetting. Working knowledge of Local Area Networks (LANs) and Wide Area Networks (WANs). Basic familiarity with network monitoring tools and protocols (SNMP, NetFlow) used for performance management. Basic understanding of fundamental network security concepts, including the function of Firewalls, Intrusion Detection/Prevention Systems (IDS/IPS), and Access Control Lists (ACLs). Ability to use the Microsoft Office Suite and Office 365 collaboration tools for documentation and reporting. Excellent verbal and written communication skills with the ability to clearly articulate technical issues, coupled with a strong customer service focus. Demonstrated capability for analytical thinking and a proactive approach to diagnosing and troubleshooting technical issues. Highly self-motivated, eager to learn new technologies quickly, and possess the ability to manage multiple tasks and prioritize work efficiently under supervision. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Tell us about a friend who might be interested in this job. All privacy rights will be protected. First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements\: Applicants must have (A) at least one (1) year of full-time or equivalent part-time experience in the field of information technology security, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions\: I. An Associate's degree in a related field may substitute for the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements\: Applicants must have at least (A) one (1) year of full-time or equivalent part-time, professional, or practical experience in information technology customer service and end user support or (B) any equivalent combination of the required experience and the substitutions below. Substitutions\: I. An Associate's degree or higher in a related field may be substituted for the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Tell us about a friend who might be interested in this job. All privacy rights will be protected. About EOTSS: The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About the Role: EOTSS is seeking to hire a Service Desk Analyst to join the End User Support Team. The Service Desk Analyst is the first point of contact for the Commonwealth supported end users and IT partners who are seeking technical assistance within the End User Support Contact Center. The primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will provide high quality customer service and problem resolution to all supported customers. If the Service Desk Analyst is unable to resolve a reported incident or request, they will determine the priority, type and magnitude of each issue to categorize and escalate support, as needed. The Service Desk Analyst will effectively collaborate and communicate with other End User Support Team members, internal and external IT support groups, and EOTSS Management to resolve issues quickly and efficiently. Incumbents of positions at this level receive supervision from employees of higher grade who provide training, guidance on procedures, instructions on work assignments, review work performance to ensure accuracy of work, completeness of work, and compliance with policies, procedures and practices. The primary work location for this role is 200 Arlington Street, Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 7AM to 3PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Primary location, shifts, and days in-office are subject to change based on operational needs. This role operates in a call center setting and routinely uses standard office equipment such as computers, phones, and photocopiers. Evening and weekend support, and occasional local travel to Executive Branch sites may be required to respond to tickets, or to attend workplace trainings and other meetings business operations may demand. Duties and Responsibilities: Answer incoming calls professionally and courteously within the specified timeframes and create tickets accordingly. Record, troubleshoot, and track incidents and requests received either through phone, email or work management system for all Tier 1 calls. Perform all Tier 1 level triage and support as detailed in the Knowledge Base documentation. Provide a central contact point for fast and effective problem diagnosis, determination and resolution. Escalate tickets effectively to Tier 2 or 3 teams within timeframes outlined in Service Level Agreements. Ensure all tickets, tasks and projects are assigned and processed within expected timeframes. Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review Standards. Alert management of any system or workflow issues or trends (minor or significant) as needed. Communicate and work regularly with other functional groups to ensure all tickets and escalated issues are resolved in a timely manner. Analyze and troubleshoot customer hardware and software problems and escalate to an appropriate Tier 2 team when needed. Provide job trainings to new hires and less experienced staff when needed. Maintain accurate and timely documentation of customer issues and their resolutions. Adhere to ticket writing requirements as outlined in the Ticket Management Process. Ensure security protocols and accuracy as it pertains to all Commonwealth business processes. Key Accountabilities: Incumbents at this level have the decision-making authority to: Diagnose and resolve problems according to standard operating procedures/knowledge base documents. Determine level of support required to escalate/resolve issues. Prioritize and manage workload. Escalate complex issues to supervisor or manager. Escalate potential major incidents to service desk operations promptly. Maintain documentation as required and notify supervisor or manager of insufficient documentation. Verify and confirm customer data and document as required. Preferred Knowledge, Skills, & Abilities: Minimum one (1) year of relevant Customer Service / Service Desk experience is required, preferably within an IT organization. Knowledge of and ability to apply basic IT principles and practices to address Tier 1 issues. Ability to gather and analyze basic facts to draw conclusions. Ability to communicate factual and procedural information clearly, both orally and in writing. Knowledge of personal computers including hardware, operating systems and application software. Understanding the components of a PC and laptop and the ability to perform basic troubleshooting of problems. Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Access, Skype, SharePoint, OneDrive, Teams and VPN. Basic knowledge of technical terminology. Ability to maintain accurate documentation. Ability to present ideas in a user-friendly language to non-technical staff and end users. Ability to absorb and retain information quickly. Keen attention to detail. Exceptional interpersonal skills with a focus on listening and questioning skills. Ability to follow documented procedures and instructions. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative and ever-changing technical environment. Ability to adjust to changing situations to meet emergencies or changing program/production requirements. Excellent customer service skills.

Key abilities, skills and experience: At least 10 years' experience in related areas, such as public administration, public policy, policy analysis, program evaluation, public health, or compliance. Substantive knowledge of public benefits programs, including eligibility criteria and intake procedures, eligibility regulations, case management systems, and controls for fraud prevention and detection. At least ten years of management experience as a team leader or supervisor. Strong time management skills with the ability to manage multiple projects and meet deadlines. Excellent analytical skills that feature an evidence-based approach to analyzing issues and making recommendations. Familiarity with Excel and other data tools to read and analyze data. Excellent research, writing, and editing skills, including the ability to communicate complex information in a clear and concise manner. Ability to keep meticulous and consistent documentation of projects, reviews, and investigations. Strong interpersonal skills to build internal and external relationships. Ability to represent the OIG in a professional and respectful manner. Ability to remain flexible and to show initiative when completing assignments. Preferred abilities, skills and experience include: Relevant graduate or advanced undergraduate coursework, including public administration, public policy, policy analysis, social work, law, public health, or a business-related field such as compliance or nonprofit management. Experience conducting investigations, program reviews or compliance. Work experience related to EOHHS health and human service agencies and programs at the federal and state level. Work experience in the fields of human services program administration or public health. Excellent and demonstrated proficiency in MS Office 365 Outlook, Word, SharePoint, PowerPoint and other commonly used computer software applications. Salary Range: $125,000 - $135,000 Other Position Information\: Full time/Exempt Hybrid Work Schedule\: The Office of the Inspector General offers a hybrid work schedule. Under this policy, employees may request one of the following weekly hybrid schedules\: 1) four days telework and one day onsite; 2) three days telework and two days onsite; 3) two days telework and three days onsite; or 4) one day telework and four days onsite. The onsite location is at OIG's Boston office and employees may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the Hybrid Work policy. Employees will be assigned to their onsite workspace based on their approved schedule. The approved telework location must be located within Massachusetts or within an approximately two-hour driving or train commute distance. OIG does not reimburse employees to travel to the office. In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily on-site role may be necessary. Benefits: We value our employees and offer benefits that support their lives and well-being, while promoting an environment focused on inclusion, flexibility, professional growth, trust and respect. The Office therefore is pleased to offer a comprehensive benefits package for its employees. The specific components and eligibility may vary based upon position, hours worked per week and other variables. Consequently, specific benefits for this position may be discussed as part of the interview and offer process. The overall benefits available include paid vacation; sick and personal leave time; health, dental and vision insurance through the Commonwealth's Group Insurance Commission; and optional pre-tax health savings account plans. To view the details of the various plans and the cost split between employer and employee, go to the Group Insurance Commission website. Employees also participate in the Commonwealth's state retirement plan, which may become a defined benefit plan for those who both vest and subsequently retire from state service. For more information, visit the Massachusetts State Retirement Board website. In addition, the Office provides employees the opportunity to elect life insurance, long-term disability insurance, deferred compensation savings, tuition remission and pre-tax commuter account plans, along with other programs. This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the federal government. How to Apply\: Submit cover letter and resume via email to\: Sarah Hoover, Director of Human Resources & Recruitment Office of the Inspector General *********************** Diversity and Inclusion Statement Diversity Officer\: Sarah Hoover The Office of the Inspector General is an Equal Opportunity Employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. The Office does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. The Office promotes access, inclusion and diversity for all staff, believing that these qualities are foundational components of an outstanding working environment and in keeping with its mission. The Office actively seeks to increase the diversity of its workforce and is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements About the Office of the Inspector General (OIG) The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an independent state agency charged with preventing and detecting fraud, waste, and abuse in the use of public funds and public property. The OIG has broad oversight of how state and local governments use federal, state and local funds and property. The Office is led by the Inspector General of the Commonwealth, who is appointed by the Governor, Attorney General and Auditor. M.G.L. c. 12A, § 2. The OIG is organized into three bureaus\: Specialty & General Government, Legal & Compliance, and Operations, Training & Publications. The bureaus focus on specific agencies, issues, or functions. See Welcome to the Office of the Inspector General | Mass.gov for more information about the OIG. Further details may be found at Chapter 12A (malegislature.gov). The Specialty & General Government Bureau The Specialty & General Government Bureau is managed by the Deputy Inspector General. This bureau safeguards public assets through oversight of specific agencies (both statutory and OIG - created divisions), special government funding (like pandemic relief), and more broadly, procurement, state and local government. The Bureau of Program Integrity Division (BPI) BPI monitors and oversees the quality, efficiency, and integrity of programs administered by of the Commonwealth's Executive Office of Health and Human Services (EOHHS) and works to detect, correct and prevent fraud, waste and abuse in the expenditure of funds for public benefits programs. BPI performs its work through reviews and investigations, and collaborative work with EOHHS and its agencies. BPI's oversight activities are varied, and the work involves identifying issues and making recommendations to improve the delivery of programs and services while protecting public funds. See Chapter 6A, Section 16V for more information about BPI's statutory mission. BPI Director\: Position Overview The OIG is looking for a mission-driven individual to lead its Bureau of Program Integrity within the Specialty and General Government Bureau. The Director of BPI is responsible for (1) managing the division staff; (2) leading the Bureau's monitoring activities; (3) identifying priority areas for fraud, waste and abuse review; (4) working with EHS agencies to improve their intake and eligibility processes and data sharing; and (5) providing training to EHS agencies. The ideal candidate for Director is a strong manager and effective communicator with experience related to public benefit programs who can work collaboratively to achieve objectives. They will have experience conducting program reviews, investigations or compliance activities. They will be a resource for their team, advancing professional development and building capacity for growth in the division. Additionally, the successful candidate will be a strategic leader with the ability to understand and implement the Inspector General's vision into reality. This position reports to the Deputy Inspector General. Responsibilities include but are not limited to: Developing projects and reviews focused on monitoring the quality, integrity and efficiency of EOHHS agencies and programs. Formulating and presenting evidence-based findings and recommendations to EOHHS agencies and programs. Leading meetings with senior leaders across EOHHS and its agencies about issues, findings and recommendations. Supervising BPI's response to fraud, waste and abuse complaints. Writing and editing timely, clear and accurate letters and reports to summarize findings and recommendations. Ensuring that recommendations are implemented and conducting necessary follow-up with agencies and programs to achieve objectives. Managing, developing and growing the division team of analysts and investigators. Tell us about a friend who might be interested in this job. All privacy rights will be protected.

About Us:ENTER is a profitable, fast-growing AI healthcare fintech company on a mission to revolutionize Revenue Cycle Management (RCM). In the U.S., healthcare makes up nearly 20% of GDP, and providers spend 5-10% of their revenue just trying to collect money from insurance companies and patients. It's an outdated, painful, administrative mess. We're here to change that. Our mission is bold: automate 1% of GDP by eliminating the manual, inefficient workflows that plague financial operations in healthcare. We're building modern systems to replace the legacy software and armies of billing staff that have been the norm for decades. At ENTER, we believe better financial infrastructure means better healthcare. By using cutting-edge AI and automation, we empower healthcare providers to focus on what matters most: delivering exceptional care, not chasing payments. We're a fully remote, US-based team of engineers, designers, and healthcare experts. We're curious, mission-driven, and product-obsessed. If you're excited about building transformative technology in one of the biggest and most broken industries, we'd love to meet you. Job Description:We are seeking a highly skilled Senior Java Backend Software Engineer to join our dynamic team. The ideal candidate will have extensive experience in Java and a solid understanding of backend development. You will work closely with our team to develop and maintain scalable backend solutions that power our healthcare management systems. ResponsibilitiesDesign, develop, and maintain backend systems.Collaborate with cross-functional teams to define and implement new features.Optimize applications for maximum speed and scalability.Ensure the technical feasibility of backend designs.Write clean, maintainable, and efficient code.Troubleshoot and debug applications.Stay up-to-date with emerging technologies and industry trends. Required Skills5+ years of experience in backend development with Java.Strong understanding of object-oriented programming and design patterns.Knowledge of relational databases and SQL.Proficient in version control systems like Git. Preferred SkillsExperience in the healthcare industry.Knowledge of healthcare protocols such as X12, HL7, etc.Experience with other backend technologies such as Node.js, Python, and Go.Familiarity with AWS cloud services and infrastructure.Strong problem-solving skills and ability to work independently.Excellent communication and teamwork skills. What We OfferCompetitive salary and benefits.Fully remote work environment.Opportunity to work with a small, dedicated, and passionate team.A profitable and stable company with growth opportunities.Professional development and continuous learning opportunities. Salary Range: $150-180k/year

About EnterAbout Us: ENTER is a profitable, fast-growing AI healthcare fintech company on a mission to revolutionize Revenue Cycle Management (RCM). In the U.S., healthcare makes up nearly 20% of GDP, and providers spend 5-10% of their revenue just trying to collect money from insurance companies and patients. It's an outdated, painful, administrative mess. We're here to change that. Our mission is bold: automate 1% of GDP by eliminating the manual, inefficient workflows that plague financial operations in healthcare. We're building modern systems to replace the legacy software and armies of billing staff that have been the norm for decades. At ENTER, we believe better financial infrastructure means better healthcare. By using cutting-edge AI and automation, we empower healthcare providers to focus on what matters most: delivering exceptional care, not chasing payments. We're a fully remote, US-based team of engineers, designers, and healthcare experts. We're curious, mission-driven, and product-obsessed. If you're excited about building transformative technology in one of the biggest and most broken industries, we'd love to meet you. Role SummaryWe're looking for an experienced RCM Consultant to lead revenue optimization for our provider clients. This is not a billing job-it's a strategic, analytical, and client-facing role. You'll uncover root causes, create strategic remediations, and work with our product and AI teams to deliver long-term automation. ResponsibilitiesServe as the trusted advisor for clients on all RCM-related matters.Lead audits and diagnose billing inefficiencies, payment delays, and denial issues.Use data tools and client insights to deliver operational improvements.Communicate clearly and credibly with clients, executives, and technical teams. Qualifications2+ years in RCM consulting or advanced revenue cycle operations.Proficient in payer rules, denial workflows, and healthcare data analysis.Clear communicator with excellent client relationship skills.Strong analytical toolset (Excel, SQL, dashboards). Compensation: $80k-$100k base + bonus + equity.

Tell us about a friend who might be interested in this job. All privacy rights will be protected. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements The Executive Office of Labor and Workforce Development (EOLWD) is seeking an experienced finance leader to join the senior leadership of the Secretariat as Chief Financial Officer (CFO). Primarily focused on maintaining the budgets and all external and internal financial reporting requirements for EOLWD and its nine reporting departments and divisions, a strong CFO candidate will have experience in finance and administrative management in government and ready to manage a growing team. The CFO provides procedural, policy, and administrative direction for Budget and Federal Grants Management, Contracts and Procurement, Accounts Payable, Financial Reporting, Treasury Operations, Accounting, and Finance Systems. The CFO will work to ensure compliance with federal and state requirements while using accepted financial practices to remain within limits of projected expenditures that are involved in budget preparation and maintenance. The CFO will monitor the Secretariat trust funds. The CFO must direct, approve, and monitor contractual and procurement activities for EOLWD and its reporting departments and divisions, ensuring they work within pre-described policy and procedures in these areas. The CFO also works with Internal Control and Internal Audit to assess and recommend accounting controls, reconcile discrepancies, prepare reports, and resolve procedural problems. The Finance Department operates in a hybrid work environment which allows employees to work from home and in the office as needed or required based on job duties. The CFO can work in a similar hybrid manner at their discretion and is expected to attend certain in person meetings when scheduled. Preferred Qualifications: Eight to ten (8-10) years of full-time professional/managerial experience of which the major duties included financial oversight and fiscal management; experience in government is preferred. Familiarity with the principles and practice of financial management, including financial analysis, budgeting, procurement, federal grants, and forecasting. Experience with the Commonwealth's budget planning process, Office of the Comptroller regulations, and financial systems (i.e. Massachusetts Management Accounting and Reporting System). Ability to accomplish finance and related department objectives where few precedents or guidelines are available. Ability to work effectively with senior, federal, state, local managers. Ability to manage a team of direct and/or indirect senior-level administrators; ability to motivate staff who must produce quality work in short time frames. Skilled in exercising a high degree of initiative, judgement, discretion, and decision making to achieve objectives; critical thinking skills to identify alternative solutions. Ability to work accurately with multiple priorities within defined time frames. Ability to communicate effective in writing and in oral expression. Proficient usage of Microsoft Office products including Word, Excel, and Outlook. Strongly prefer candidates with a CPA or CFA credential. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in financial management work (i.e. budgeting, accounting, auditing, management analysis, program evaluation, financial reporting of program results), of which (B) at least three (3) years must have been in a managerial capacity. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Tell us about a friend who might be interested in this job. All privacy rights will be protected. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: · Ability to organize information; · Strong attention to detail; · Ability to communicate effectively; · Computer proficiency, especially with Microsoft Office Suite; · Customer service skills, as the position requires daily interaction with the general public. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements ABOUT THIS POSITION: The Office of the Secretary of the Commonwealth of Massachusetts is seeking candidates for a Commissions Specialist position in the Commissions Section of the Public Records Division. The Commissions Section is responsible for a variety of tasks involving the various appointments and commissions issued by the different branches of the Commonwealth's government. The Commissions Section is tasked with maintaining accurate records through the management of several databases as well as assisting the general public with accessing these records and providing guidance to obtain a specific commission from the office of the Governor, such as Notary Public, Justice of the Peace, or a One Day Marriage Solemnizer. Other tasks include Apostille certification, administering oaths of office, registering in-state members of the clergy to perform marriages in the Commonwealth, and assistance with public records requests when necessary. REPRESENTATIVE TASKS: · Assist with Apostille certification services and administer the oath of office for appointed officials; · Maintain and update various electronic databases in an accurate and efficient manner; · Assist in the day to day operations of the office, including answering phones, responding to general inquiries through email, and assisting walk-in customers. ABOUT US The Secretary of the Commonwealth's office comprises 23 departments across 19 locations around Massachusetts. As the third-ranking constitutional officer in Massachusetts, the Secretary of the Commonwealth serves as the chief election officer, chief information officer, and chief securities regulator in Massachusetts. Additionally, the office is charged with registering business entities and lobbyists, distributing grants for historic preservation, safeguarding the state's public records and artifacts, and much more. Whatever your background or area of interest, there is a place for you at the Secretary of the Commonwealth's office. STATEMENT OF DIVERSITY AND ANTI-DISCRIMINATION The Office of the Secretary of the Commonwealth is an Equal Opportunity Employer. As a representative of the Commonwealth and its residents, the Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions. It is the policy of The Office of the Secretary of the Commonwealth to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. DISABILITY ACCOMMODATION Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact ADA Coordinator Rebecca Murray at ************ or please contact accommodations@sec.state.ma.us COVID-19 VACCINATION REQUIREMENT FOR EMPLOYMENT As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. REMOTE WORK This position is not eligible for remote work. TOTAL COMPENSATION As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity to influence a wide spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that you should consider towards your overall compensation, including: 75% state paid medical insurance premium Reasonable Dental and Vision Plans Flexible Spending Account and Dependent Care Assistance programs Low cost basic and optional life insurance Retirement Savings\: State Employees' Pension and a Deferred Compensation 457(b) plan 12 paid holidays per year and Sick, Vacation, and Personal Time Tuition benefits for employee at state colleges and universities Short-Term Disability and Extended Illness program participation options Incentive-based Wellness Programs Professional Development and Continuing Education opportunities Qualified Employer for Public Service Student Loan Forgiveness Program Starting salary $42,500. DO NOT APPLY VIA MASS.GOV

Tell us about a friend who might be interested in this job. All privacy rights will be protected. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts. The EOTSS Service Desk Team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via phone, email, chat, or self-service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures. We also make sure to maintain accurate and timely documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners who are seeking technical assistance within the End User Support Contact Center. We are seeking a Service Desk Intern who will learn what it is like to be part of day-to-day operations. This individual will observe and participate in telephone calls, advance technical services work, and accounts management work. The Service Desk Intern will also have exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates, messaging (outlook issues), network issues, and Telecom. The individual will work closely with the Service Desk Manager. The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 7\:00AM to 3\:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. This job operates in a call center setting. This role routinely uses standard office equipment such as computers, phones, photocopiers All offers of employment into this position are conditional and subject to passing\: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Duties and Responsibilities: Answer incoming calls professionally and courteously within the specified timeframes and create tickets accordingly. Record, troubleshoot, and track incidents and requests received either through phone, email, or work management system for all tier 1 calls. Perform all tier 1 level triage and support as detailed in the Knowledge Base documentation. Provide a central contact point for fast and effective problem diagnosis, determination and resolution. Escalate customer hardware and software problems effectively to Tier 2 or 3 teams within timeframes outlined in Service Level Agreements. Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review Standards. Alert management of any system or workflow issues or trends (minor or significant) as needed. Communicate and work regularly with other functional groups to ensure all tickets and escalated issues are resolved in a timely manner. Adhere to ticket writing requirements as outlined in the Ticket Management Process. Ensure security protocols and accuracy as it pertains to all Commonwealth business processes. Key Accountabilities Incumbents at this level have the decision-making authority to: Diagnose and resolve problems according to standard operating procedures/knowledge base documents. Determine level of support required to escalate/resolve issues. Prioritize and manage workload. Escalate potential major incidents to service desk operations promptly. Maintain documentation as required and notify supervisor or manager of insufficient documentation. Verify and confirm customer data and document as required. Preferred Knowledge, Skills, and Abilities: IT background with knowledge and skill in applying basic IT principles and practices to address Tier 1 issues. Knowledge of technical infrastructure and applications. Ability to communicate factual and procedural information clearly, orally and in writing. Knowledge of personal computers including hardware, operating systems and application software. Understanding the components of a PC and laptop and the ability to perform basic troubleshooting of problems. Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Access, Skype, SharePoint, OneDrive, Teams and VPN. Ability to maintain accurate documentation and to follow documented procedures and instructions Possess basic knowledge of technical terminology to be able to present ideas in a user-friendly language to non-technical staff and end users. Ability to absorb and retain information quickly as well as prioritize and execute tasks in a high-pressure environment. Exceptional interpersonal and customer service skills with a focus on listening and questioning skills with a keen attention to detail. Experience working in a team-oriented, collaborative and ever-changing technical environment. Ability to adjust to changing situations to meet emergencies or changing program/production requirements.

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Vision Statement: Our vision is to conduct our operations in a manner that inspires public confidence in the government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent. Department Overview: The Financial Services Division (FSD) group promotes the Commissioner's administrative policies by managing the financial resources of DOR and ANF IT. The bureau houses the DOR's Deputy Commissioner of Finance/Chief Fiscal Officer who is responsible for developing, coordinating and executing financial policies, procures, and plans. FSD is comprised of the following major units\: Budget, Procurement, Accounts Payable, Payroll, Finance and Reporting, Revenue Accounting, and Office of Tax Analysis. The Procurement Unit within the Financial Services Division (FSD) is responsible for procuring all goods and services while adhering to all state and federal laws and regulations pertaining to procurements, and complies with 801 CMR 21.00; for the Department of Revenue; and for serving as the designated lead administrative agency for Information Technology (IT) purchases for designated agencies under the Executive Office for Administration and Finance (A&F). Position Summary: The Department of Revenue is seeking an experienced and energetic Procurement Analyst to join the Procurement Team within the Financial Services Bureau. The Procurement Analyst primary responsibilities are to perform all encumbering activity, procuring Non-IT and IT related commodities and services, procuring printing of DOR tax forms, envelopes and publications; establishes request for response specifications, contract administration; RFR analysis and award, special procurement projects, analysis of agency procurement methods, and production reports. The Procurement Analyst must demonstrate expertise in the MMARS system using the Commonwealth's Policies and Procedures as well as the COMMBUYS and CLM system and the ANF-IT Procurement Application that is used with the procurement of IT commodities and services for DOR and ANF agencies as the Lead Agency. Primary Responsibilities: Review requests for the purchase of office and IT supplies and maintenance Obtain information concerning availability and appropriateness of products Provide technical assistance and advice to DOR personnel and others Prepare written documentation describing goods to be provided and maintain records Assist with procurement of IT commodities and services for all designated agencies under the Executive Office for Administration and Finance (A&F) Secretariat Preferred Qualifications: Knowledge of the Procurement and Finance laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities Knowledge of securing proper encumbrance documents accurately Knowledge of state procurement and accounting procedures including terminology Ability to use the Massachusetts Management & Accounting Reports System (MMARS) Ability to use the Commonwealths Purchasing System COMMBUYS and CLM Ability to use an IT Procurement Application for IT purchases for the designated EOANF agencies Ability to exercise sound judgement Ability to establish professional working relationships with others Ability to communicate effectively, professionally, informatively, courteously and include as much detail as possible in both written and oral expression Ability to solve problems and devise techniques for accomplishing work objectives where few procedures or guidelines are available Ability to work independently as well as in a team setting As part of the Future of Work initiative, the agency has adopted a Hybrid work model. Hybrid work is a mix of in-office and telework. The position will work remotely some days and in-person on other days. An external candidate recommended for a position with the Department of Revenue will be subjected to a background check that includes checks for\: state and federal compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and the national fingerprint-based criminal background checks. Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements Tell us about a friend who might be interested in this job. All privacy rights will be protected. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS\: Applicants must have at least (A) four years of full-time, or equivalent part-time professional experience buying supplies, materials, equipment and/or services for government and/or large institutions or firms with substantial annual purchasing expenditures and (B) at least two years of which was assisting in developing buying procedures, writing purchasing policy and guidelines and/or providing technical or supervisory direction to buyers or (C) any equivalent combination of the required experience and the substitutions below. Substitutions\: I. An Associate's degree with a major in accounting, business administration, or management may be substituted for a maximum of one year of the required experience.* II. A Bachelor's degree or higher with a major in accounting, business administration, public administration or management may be substituted for a maximum of two years of the required experience.* *Education will be prorated on the basis of requirements actually completed. NOTE\: No substitutions will be allowed for the required (B) experience. SPECIAL REQUIREMENTS\: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

A state government agency in Boston seeks a Deputy General Counsel to provide legal guidance for public assistance programs. The role involves supervising attorneys, representing the agency in litigation, and drafting legislation. Ideal candidates should have significant legal experience including litigation, and a strong commitment to public service. This hybrid position requires on-site work twice a week in Boston, offering a pivotal opportunity to impact the lives of Massachusetts citizens. #J-18808-Ljbffr

Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth's Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About the Role EOTSS is seeking to hire a Network Engineer Intern to join the EOTSS Network Engineering Team. The EOTSS Networking Engineering Team provides reliable Network Services and support to all Commonwealth of Massachusetts customers. The networking services provided by the team include network design, implementation, installation, and management. The Network Engineering Team is especially skilled in and specializes in complex routing configurations, wireless networking, and the use of Visio for creating diagrams in support of the infrastructure. The team provides Tier two support to the Network Operations Team and routinely joins Major Incident conference bridges to help with troubleshooting incidents to their resolution. The Network Engineer Intern will learn what it is like to be part of day-to-day operations. The intern will observe and participate in various incidents and change management processes. The intern will also have exposure to documentation and diagram updates. The intern will work closely with our Network Analysts and Network Engineers with asset inventory reconciliation. The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 8\:00AM to 4\:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. This internship is a part-time opportunity, requiring approximately 22.5 hours per week, though we are open to considering candidates interested in a greater commitment. Applicants must be currently enrolled students at a higher education institution. Preferred Skills & Qualifications Understanding of TCP IP (IP addressing) Understanding of network concepts Local Area Networks (LAN) Wide Area Networks (WAN) Network Management Basic security networking concepts Working knowledge/experience with Microsoft Office Suite and Office 365 Analytical and problem-solving abilities Customer service skills Excellent communication and writing skills Self-motivated and ability to learn quickly Ability to prioritize work/specific incidents All offers of employment into this position are conditional and subject to passing\: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Tell us about a friend who might be interested in this job. All privacy rights will be protected.

A legal advocacy agency is seeking a Trial Attorney to represent clients in children and family law cases in Massachusetts. The role involves interviewing clients, conducting legal research, and preparing motions in court. Applicants should possess a Juris Doctorate and have a commitment to serving diverse, low-income populations. Strong interpersonal and analytical skills are essential. This full-time position offers a yearly salary ranging from $75,000 to $129,966 and may allow for a hybrid work schedule. #J-18808-Ljbffr