Firstservice Residential California, Inc. jobs in Boynton Beach, FL - 104 jobs

The assistant property manager provides management, direction, and leadership, along with the Property Manager, to ensure the property is maintained and operated in accordance with KWPM objectives. The position is responsible for the various tasks involved in the overall operation of the property, including managing and developing team members. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedules and organizes complex activities such as meetings, travel, conferences and department activities for all members of the department. Organizes and prioritizes large volumes of information and calls. Acts as a liaison with other departments and outside agencies, including high-level staff such as District Managers, Vice-Presidents, and Board members. Handles confidential and non-routine information and explains policies when necessary. Coordinates division of workload with the administrative assistant at the property. Maintain, update, type, and coordinate account information in computer database. Coordinate and track important dates and meetings, such as annual and budget meetings. Ensure that all communication is handled in a professional and courteous manner from the team on site. Also, ensures that phone messages and e-mails are responded to appropriately and within a 24-hours, business hours. Ensure that all mail (i.e. Fed Ex, UPS, USPS) is picked up daily, in a timely manner. Assist with producing minutes for Board Meetings. Assist with preparation of the Board Agenda's and Board Packet. Responsible for coding and entering all Invoices for the community. Responsible to work closely with Committee's and each Committee Chairperson. Assist with gathering quotes & proposals for projects for the community. Daily management of the office staff and/or other team members on-site. Supply ordering for Maintenance, Housekeeping, and the Office. Assist in posting all agenda to proper physical locations and to the website. Responsible for making sure Lynk and KWIC information is kept up to date. Responsible to make sure that Vendor Packets are processed for all Vendors. Monitoring of Vendor License and Insurance Expirations. Reservation & coordination of conference room events. Competencies; Supervisory Responsibility; This position will be responsible in supervising team members and/or departments at the property. In addition; Problem Solving/Analysis. Leadership. Teamwork Orientation. Customer/Client Focus. Time Management. Communication Proficiency. Technical Capacity Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 20 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is position is exempt (salaried) and full-time. Days and hours of work will be determine based on the business needs of the property. Weekend coverage is required. Travel Minimal travel will be required for this position. Travel will be to attend meetings and trainings at an off-site location, generally within the city limits of the job site. Required Education and Experience Prior experience in a related position; a minimum of 3-year experience. Bachelor's degree Working knowledge of computer and associated programs; MS Office Suite. Ability to multi-task, set, and manage priorities. Excellent communication and listening skills in order to interact with a diverse and multi culture population. Keyboarding ability with accuracy at 45-50 words per minute. Must function in team organized environment. Bi-lingual in Spanish may be required at some communities whereas the majority of the population and clients are Spanish only speakers. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Schedule: Saturdays and Sundays, 3pm -11pm The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Coordinate with office administrative staff to maintain and update all unit owner information in computer database. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Report any violations of the Rules and Regulations that are noticed at any time. Be familiar with the fire alarm system operations and report all incidents to management. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Write reports of daily activities and irregularities for management. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Work Environment The working environment will be mostly indoor and will require team member to stand frequently. Team member will be required to walk the property interior and exterior regularly on a rotational basis . Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Travel No travel is expected for this position. Required Education and Experience High school diploma or GED; some college preferred Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills Minimum six months related experience and/or training. Bi-lingual English/Spanish may be required at some locations Previous work experience in the hospitality industry highly preferred Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Schedule: Weekends and Nights inclusive Anticipates needs of residents and execute requests in a timely fashion. This role is instrumental in creating a luxury environment and executing five-star service expectations in customer service. Performs property walk-throughs to ensure cleanliness and that operations are running smoothly. Gathers proposals and complete project in a timely manner. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Gather proposals for different projects to be presented to the management team. Assist front and back office manager with training new team members including receiving personnel Conduct walk-throughs at the property to ensure cleanliness and organization. Establish relationships with local merchants and service providers. Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily to effectively answer questions and help direct members. Ensure employees are dressed appropriately and following uniform guidelines and carrying the necessary equipment. Generate operations-related reports and submit to management. Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services to accommodate the residents' needs. Coordinate special events or special projects as assigned. Conduct all services for the association as an ambassador with integrity and in a professional manner. Respect residents' privacy, information, perspective, priorities, times, and resources. Maintain a warm, friendly, and approachable demeanor. Promptly communicate resident and guest concerns to management. Arrange for move-ins and move-outs after management approval. Receive and keep log of all lost and found items. Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages. Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom. Prepare weekly activity reports as required and submit to management. Competencies; Communication Proficiency. Customer/Client Focus. Discretion. Initiative. Leadership. Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work. Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Supervisory Responsibility This position has limited direct supervisory responsibilities and serves as a coach and mentor for other positions in the department. Work Environment This job operates in a high-end property. This position will often be assisting guests in outside weather conditions throughout the day. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 25 pounds and must occasionally lift or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This position is full time and regularly requires early morning, late night and weekend shifts. Travel Travel is primarily local during the business day. Required Education and Experience High School Diploma or equivalent. Minimum 1 year working in the hospitality industry. Experience with computers and software used in an office environment. Must have excellent communication skills; verbal and written to convey information and ideas clearly. Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Position Supervision Employee reports to the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Bilingual: English/Spanish Clubhouse Attendant is responsible for maintaining a safe and clean aquatic recreational area for guests or residents. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Welcome and greet residents to the Pool and Gym areas of the property. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions Coordinate with office administrative staff to maintain and update all unit owner information in computer database. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Responsible for day-to-day set up of equipment and resources within the pool and gym areas. To include the following; assist residents and guests with lounge chairs, organize pool and gym equipment and other requirements as assigned by the property. Remove dirty towels and trash from the pool and gym areas. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Complete daily inspections of the gym, pool, aerobics room, men and women restrooms, event room, and conference room areas and report any issues or faulty equipment to management. Maintain cleanliness clubhouse and surrounding area. Report any violations of the Rules and Regulations that are noticed at any time. Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Assist front desk when needed. Ensure rules and regulations of the pool and clubhouse areas are being respected. Work Environment The position will be indoors and outdoors. Moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This position will require long periods of standing and walking, as well as working outdoors. Position Type/Expected Hours of Work This is a non-exempt (hourly) position. Days and hours will be determined by the property. The schedule may change to accommodate the business needs of the property. Required Education and Experience Prior experience in a related position. Experience at a luxury property or hotel is strongly preferred; The ability to work in a busy, luxury, and fast-paced environment. The ability to convey a positive and “can-do” attitude at all times, including during high-stressful situations. Ability to communicate effectively with other staff Must be able to work well with others as the role will require cooperation from other team members High School Diploma or Equivalent; Ability to organize and prioritize; Ability to follow oral and written instructions; Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Maintenance Manager oversees the maintenance and groundskeeping departments and is responsible for supervising team members' work in all assigned areas. The manager is the key liaison between the maintenance team and upper management. Teamwork is always expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the General Manager. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervises and assigns tasks to the maintenance and groundskeeping staff. Orders, maintains inventory and keeps full stock of materials needed to complete work orders. Ensures work orders are updated and completed in a timely manner. Controls and maintains costs while staying within the yearly budget. Motivates and encourages staff to comply with company's safety standards. Works with management on planning budget, payroll projections, and expenses. Schedules and creates daily and weekly activity log and task lists for maintenance and groundskeeping departments. Manages department schedules with an emphasis on managing overtime. Maintains and upholds standards and expectations of the company and community. Supervises work performed by property vendors to ensure completion. Maintains records of scheduled maintenance procedures. Obtains estimates for supplies and repair parts. Order parts and supplies as needed. Supervises staff's work to ensure common areas are maintained clean and free from debris. Supervises trash pick-up of all common areas and property. Responds to emergency maintenance requests as required. Reports deficiencies and repair needs around the property as observed. Promotes a safe working environment by observing all State, Federal and company safety rules, standards, and precautions. Collaborates with other departments in preparing rooms for meetings, and arranging decorations, and furniture for social or business functions. Other duties as assigned. Competencies; Supervisory Responsibility; this position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Travel There may be some travel for meetings and trainings Required Education and Experience Minimum two (2) years general experience in building trades, repair and replacement maintenance or handy-work. Experience in supervising team members. Position requires occasional exposure to the outdoor climate and weather conditions. Must have the ability to drive for work purposes in case there is a need for the property urgently. Must have the ability to react and address all emergency situations in a timely manner. Must be available for emergency calls. Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Schedule: Tuesday - Friday, 9:30am-6pm and Saturday, 8am-4pm / off Sunday and Monday The Groundskeeper is responsible for maintaining the clean and neat appearance of assigned areas, focusing on the all areas of the property, including its grounds, pool and beach area. The successful candidate will have experience in cleaning and maintaining equipment, and the ability to diagnose and complete basic property repairs. The person needs to have a pleasant personality and have an enjoyment of seeing details and the needs to residents. In addition, team member is responsible to document any violations of the community rules and guidelines. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform general maintenance replacement and repair in areas of lighting and other building repairs noted during shift. Complete all required forms and work orders. Perform casual labor, such as walking the complex inspecting walkway etc., as directed by the Property Manager/Chief Engineer. Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition. Report issues or violations to the Property Manager/Chief Engineer. Properly utilize and maintain all equipment and tools, and follow safety procedures prior to using this equipment. Assist in maintaining records of scheduled maintenance procedures. Follow all standards policies and procedures with regards to emergency response by coordinating with Property Manager and/ or Fire Rescue/ Police services. Be familiar with the fire alarm system operations and report all incidents to Management/Chief Engineer. Report any and all maintenance items which include leaks, broken equipment to the Property Manager utilizing Work Order Tickets. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Inspect hallways, lobbies, ashtray, recreational rooms, restrooms, corridors, elevators, stairways, and other work areas for excessive debris and dispose of in designated areas. Remove debris from swimming pool patios. Respond to emergency maintenance requests as required and contact Property Manager Work Environment Position requires frequent exposure to the outdoor climate and weather conditions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work Non-exempt (hourly) position. Days and hours of work are determined by the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience Ability to quickly and easily navigate the property/building as required, meeting the job functions. Must have the ability to react and address all emergency situations in a timely manner. Effective written and verbal communication skills. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Association Accounting Supervisor is responsible for leading the Association Accountants (“Accountant”) that produce the financial statements monthly. This position will be the direct supervisor for the Assocition accountant positions and will be responsible for the work product that the accountant team delivers. The Association Accountant Supervisor also provides exemplary service in a manner consistent with the values and mission of Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers. Essential Duties and Responsibilities Responsibilities Be able to lead/coach a team of accountants to achieve the goals of producing accurate and timely financial statements. Completion of month end financial reporting packages for assigned associations based on Castle's internal monthly schedule. Review financials before submitting to Boards and ensuring financials are materially correct. Coach and mentor accountants to ensure that the team fosters a quality-oriented mindset Provide solutions to Director of Financial Reporting (“Director”) for escalated issues relating to departmental functions. Develop expertise in department functions and software, including new software implementation as needed. Work with Director on meeting Company goals and implementing new initiatives within established deadlines. Be available for occasional on-site visits to associations to resolve issues with financial reporting package. Develop working relationships with on-site teams, and working knowledge of the association to ensure that any material reporting issues are corrected before financials are released to the board. Act as a liaison to the Treasurer, and the Board, for financial statements and accounting issues, and attend meetings as necessary. Other duties as assigned from time to time. Supervisory Responsibilities Directly manage Association Accountants Carry out supervisory responsibilities in accordance with Castle's policies and applicable laws. Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's degree in finance, accounting, economics, or a related field. 3+ years as an Association Accountant Supervisor or similar role. Previous management experience or experience coaching a team of professionals Prior property management accounting experience or fund accounting experience required. Skills and Abilities Strong financial acumen and understanding of financial statements. Ability to effectively communicate accounting concepts and issues to non-accountant board members. Excellent analytical and problem-solving skills, with a keen attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both verbal and written. Strong people management skills and leadership skills. Intermediate command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, and Outlook, with advanced skills in Excel. English is required. Multiple language fluency is desirable. Ability to act with integrity, professionalism, and confidentiality. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. Ability to lift up to 10 lbs.; work in a sitting position for long periods of time, may fluctuate. reach with hands and arms, communicate, receive, and exchange ideas and information. easily navigate the building as required to meet the job functions; complete all required forms. work extended hours and weekends on an as-needed basis. Manual dexterity to input data into the computer. May be required to travel to multiple locations in the state on an as needed basis. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies and callouts in a timely manner. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The District Manager position for North Dade and Broward is fundamental to client retention, which includes the association Board of Directors and/or the Developer to manage the account and facilitate solutions to operational problems within the community. Provides management, direction, and leadership to ensure the accounts are maintained and operated in accordance with KWPM standards and established community's objectives. The District Manager provides leadership to Property Managers; ensures that the highest quality of customer service is provided at all of the delivery systems within the division; provides administrative support in areas of compliance, policies and procedures. Duties and Essential Functions include the following Build and maintain a positive client relationship with the BOD, Unit Owners, Residents, Vendors and Staff Members. Monitor properties within portfolio to ensure compliance to company standards. Review monthly compliance reports and coach and mentor Property Manager to meet standards. Conduct weekly one-on-one meetings with the property managers Monitor the cash flow and overall financial health of the client. Provide financially sound recommendations on capital improvement projects; as well as, review the status of delinquencies / collection efforts. Monitor key critical professional service contracts - insurance and legal services; and contributes as needed in any major procurement process for construction, maintenance and/or supplies required from client. Assist in recruiting, training, and developing a highly motivated and effective team of property managers. Provide guidance, leadership and coaching to property managers and other direct reports. Communicates changes in policy and procedures to clients and property managers. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community document, policies, and procedures. Provide constructive and timely performance evaluations. Process promotions, transfer, disciplinary actions, and terminations of the direct reports, in accordance with company policy. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies; Problem Solving/Analysis Customer/Client Focus Leadership Project Management Communication Proficiency Business Acumen Required Education and Experience 4-year college degree Must possess strong managerial background Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Ability to read, analyze, and interpret technical procedures, financial statements / audits, blueprints, regulations or documents with a similar degree of complexity. Must be proficient and have good working understanding of latest technologies; such as but not limited to Office 365 Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends. Must have a valid Florida driver's license. Must have the ability to react and address all emergency situations in a timely manner. Must be available to handle emergency calls. Preferred Experience Active CAM license strongly preferred Minimum four (4) years of experience in Community Association Management and possess or secure CAI designation of CMCA or higher within 12 months from engagement by KWPM Supervisory Responsibility This position manages team members and is responsible for leadership, performance management and hiring of the team members within its portfolio. Work Environment While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required lift objects up to 25 lbs. The position requires walk-throughs of the properties within the portfolio to identify any inconsistencies of the company standards. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time exempt position (salaried). Typically, 8 hours a day. Evening and weekend work may be required as job duties demand. This schedule may change to accommodate the business needs of the company Travel This position requires up to 60% travel. Travel is primarily locally during the business day, although some out of the area travel and overnight may be expected. Position Supervision Employee reports directly to the Vice President Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsible for enforcing pool safety rules in all pool areas. Primary responsibility is the maintenance and cleanliness of pool and deck areas. Able to understand and react to emergency response procedures; monitors safety and security of all pool users and responsible for reporting and documenting any safety or accident concerns. The Deck or Pool Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers. Responsibilities Maintains cleanliness of pool area by clean-up of poolside trash and alignment of chairs/lounges. Maintain neat and clean pool area and water at all times and perform everyday vacuuming and cleaning of pool. Ensure neat and clean restroom. Performs various chemical tests as per requirement. Assists in resolving complaints/issues related to the pool/jacuzzi areas. Monitor inventory of all pool tools. Manage drop off and pick up of towels from laundry. Helps maintain a pleasant environment for the enjoyment of the property owners and their guests. Ensures all safety precautions and procedures are followed while performing duties. May be assigned other duties by the on-site Community Association Manager. Qualifications Education/Training/Certifications/Licenses: High school diploma or equivalency preferred. May require Certified Pool Operator certification. May require CPR and/or Lifeguard certification. Experience/Knowledge/Skills: One (1) to Two (2) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal and communications skills. Computer literacy: Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired Language requirements: Bilingual preferred but not required. Travel and availability requirements: May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for site staff when needed. Ability to work extended hours and weekends. Ability to respond to emergencies in a prompt and responsible manner. Physical Requirements: Ability to lift up to 40 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information. Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Safety Equipment (may/may not include): Protective Gloves and Glasses when using hazardous materials when cleaning the pool (Must be CPO Certified). Anti-Slip Shoes Sun Protection Working Conditions: The majority of work will be completed outdoors in a non-temperature controlled environment with moderate noise levels. DISCLAIMER: This is not an all-inclusive . In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.

The maintenance supervisor position is responsible for performing highly diversified duties to install, troubleshoot, repair and maintain equipment according to safety, predictive and productive maintenance systems and processes to support the achievement of the site's business goals and objectives. The position oversees the maintenance department and ensure that the team is completing work orders as to the standards and expectation of the client and of the company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervise and assign tasks to the maintenance staff. Read and interpret equipment manuals and work orders to perform required maintenance and service. Diagnose problems, replace or repair parts, test and make adjustments. Perform regular preventive maintenance on machines and equipment. Use a variety of hand and power tools, and material handling equipment in performing duties. Detect faulty operations, defective material and report those and any unusual situations to proper supervision. Comply with safety regulations and maintain clean and orderly work areas. Receive and complete work orders from residents. Handle and work along with property vendors on jobs performed at the property. Maintain records of scheduled maintenance procedures. Obtain estimates for supplies and repair parts. Order parts and supplies as needed. Maintain all work and common areas clean and free from debris. Supervise trash pick-up of all common areas and property. Respond to emergency maintenance requests as required. Competencies; Decision Making. Thoroughness. Time Management. Customer/Client Focus. Supervisory Responsibility; this position will supervise the Maintenance department. Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of conditions at the job site. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience To perform this job successfully, the Maintenance Supervisor is required to perform routine and extensive preventative maintenance and repair procedures. This position may require computer operation of mechanical equipment and utility systems as well as electrical repairs and general building repairs. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position. Minimum two (2) years as a Maintenance Supervisor with responsibilities of managing direct reports. General experience in building trades, repair and replacement maintenance or handy-work. Must have the ability to be at the work location. Must have the ability to react and address all emergency situations in a timely manner (within 30 minutes). Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Position Supervision Employee reports to the Chief Engineer and/or the Property Manager of the Association. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM). Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies: Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervisory Responsibility: This position will be responsible in managing the staff on-site Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents. Receiving must be familiar with using computer software to perform various tasks, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receives incoming packages and enters information on packing slip into resident software. Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received. Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel. Delivers packages to Front Desk at times, and obtains authorized signatures for accepted items. Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents. May maintain department database, prepare routine reports, and file shipping/receiving records. Follows established company policies, procedures, and objectives, continuous quality improvement objectives, and safety. Receives and logs contractors into the system and contractor log whom will perform work or deliver items to the units. Provide contractor badge along with photo to identify the individual while working inside the building. Maintains communication with Front Desk when a contractor has arrived and advise which unit they will need access for. Communicate with Management Office each time a contractor arrives with building materials or furniture deliveries to ensure they have provided the required elevator deposit. Performs miscellaneous job-related duties as assigned. Work Environment This position will be mostly indoors. Noise level will be moderate and position requires sitting most of the day. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a non-exempt (hourly) position. This schedule will be determine by the property and may change to accommodate the business needs of the property. Required Experience and Education Prior experience in a related position. Six months to one year in related experience and/or training. Bi-lingual a plus; English and Spanish Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Proficient use of MS Office Must be able to lift, carry, push, and pull at least 30 lbs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions. Coordinate with office administrative staff to maintain and update all unit owner information in computer database. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Report any violations of the Rules and Regulations that are noticed at any time. Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors. Maintain the “key” control system and assure that all keys are locked and accounted for at all times. Be familiar with the fire alarm system operations and report all incidents to management. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Perform the role of valet attendant as required based on shift schedules. Work Environment The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience High school diploma or GED; some college preferred Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills Minimum six months related experience and/or training. Previous work experience in the in a high-rise property setting is highly desired. Valid Drivers License Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Groundskeeper is required to maintain the clean and neat appearance of assigned areas, focusing on the exterior of the property and its grounds. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Empty and clean ashtrays, and transport other trash and waste to disposal areas. Sweep, scrub, wax, and/or polish floors and individual building common areas, using brooms, mops, and/or power scrubbing, power washing and waxing machines. Keep storage areas and carts well-stocked, clean, and tidy. Complete all required forms and work orders. Routinely inspect common areas to ensure they are maintained clean and in an aesthetically appealing condition by painting when necessary. Maintain assigned equipment in good working condition. Remove debris from driveways, garages, and swimming pool areas. Wash outdoor walls, ceilings, and woodwork, waxing and polishing as necessary. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department. Observe precautions required to protect Residents, guests and property, and report damages, theft, and found articles to supervisors. Properly utilize new equipment and follow safety procedures prior to using this equipment. Work Environment Position requires exposure to the outdoor climate and weather conditions. Moderate noise level. Physical Demands Ability to work with and around chemical cleaning solution. Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds or more in the work environment. Ability to handle, finger, grasp and feel objects and equipment. Ability to reach with hands and arms. Ability to quickly and easily navigate the property/building as required, meeting the job functions. Ability to repeat various motions with the wrists, hands and fingers. Position Type/Expected Hours of Work Days and hours of work will be determine at the work location. This schedule may change to accommodate the business needs of the company Required Education & Experience Minimum two (2) years working in groundskeeping or janitorial. Knowledge of cleaning and sanitation products. Must have the ability to react and address all emergency situations in a timely manner. Effective written and verbal communication skills. Position Supervision Employee reports directly to the supervisor of the department. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Schedule: Wednesday, Thursday, and Friday; 9AM - 6:00PM Pool Attendant is responsible for maintaining a safe and clean aquatic recreational area for guests or residents. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Welcoming and Greeting residents. Assisting them with lounge covers, towers and umbrellas etc.; · Maintain sign-in sheet; · Set up umbrellas and the cabanas; · Makes sure water is placed on the table, as well as the beverage container · Fold towels daily to be offered to the residents. · Assist residents with setting up lounge chairs, umbrellas, and other pool area equipment. · Ensure residents are complying with Association Rules and Regulations; · Report any malfunction immediately to Supervisor; · Remove dirty towels and trash; · Maintain and organize the pool furniture, floor candles and tables. · Complete daily check list Work Environment The position will be mostly outdoors, near a pool. Moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. This position will require long periods of standing and walking, as well as working outdoors. Position Type This is a non-exempt (hourly) position. Days and hours will be determined by the property. The schedule may change to accommodate the business needs of the property. Required Experience and Education Prior experience in a related position. · Experience at a luxury property or hotel is strongly preferred · High School Diploma or Equivalent; · The ability to work in a busy, luxury, and fast-paced environment. · Must convey a positive and “can-do” attitude at all times, including during high-stressful situations. · Must be able to work well in a collaborative environment with various team members in other departments. · Must be able communicate effectively with other team members and guests. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Schedule: Monday - Friday, morning shifts, with flexibility The maintenance supervisor position is responsible for performing highly diversified duties to install, troubleshoot, repair and maintain equipment according to safety, predictive and productive maintenance systems and processes to support the achievement of the site's business goals and objectives. The position oversees maintenance and housekeeping departments under the supervision of the Chief Engineer and ensure that the team is completing work orders as to the standards and expectation of the client and of the company. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a key employee liaison between the client and KWPM services & internal support staff, the Maintenance Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. Below are some fundamental responsibilities of the job; Supervise and assign tasks to the maintenance staff. Read and interpret equipment manuals and work orders to perform required maintenance and service. Diagnose problems, replace or repair parts, test and make adjustments. Perform regular preventive maintenance on machines and equipment. Use a variety of hand and power tools, and material handling equipment in performing duties. Detect faulty operations, defective material and report those and any unusual situations to proper supervision. Comply with safety regulations and maintain clean and orderly work areas. Receive and complete work orders from residents. Handle and work along with property vendors on jobs performed at the property. Maintain records of scheduled maintenance procedures. Obtain estimates for supplies and repair parts. Order parts and supplies as needed. Maintain all work and common areas clean and free from debris. Supervise trash pick-up of all common areas and property. Respond to emergency maintenance requests as required. Competencies: Decision Making. Thoroughness. Time Management. Customer/Client Focus. Supervisory Responsibility; this position will supervise the Maintenance department. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of conditions at the job site. The noise level in the work environment and job sites can be moderate to loud. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This is a full-time non-exempt position. Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property. There may be some travel for meetings and trainings To perform this job successfully, the Maintenance Supervisor is required to perform routine and extensive preventative maintenance and repair procedures. This position may require computer operation of mechanical equipment and utility systems as well as electrical repairs and general building repairs. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position. Minimum two (2) years as a Maintenance Supervisor with responsibilities of managing direct reports. General experience in building trades, repair and replacement maintenance or handy-work. Must have the ability to be at the work location during emergency situations and for special projects Must have the ability to react and address all emergency situations in a timely manner (within 30 minutes). Effective written and verbal communication skills. Must be able to provide professional written reports and make recommendations to the Property Manager and the Client on the maintenance needs of the property. Employee reports to the Chief Engineer and/or the Property Manager of the Association. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. Property Managers are certified and licensed by the State of Florida for Community Property Manager (CAM).Job Complexity & Critical Skills As the key employee liaisons between the client, KW Property Management, and internal support staff, the Property Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations. On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations. Prepare annual budget for the association. Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables. Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned. Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave in a professional manner and comply with company's safety standards. Motivates staff to work as a team. Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting. Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures. Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations. Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Responds to phone calls and correspondence in a timely and professional manner. Maintain a professional relationship with the BOD, Unit Owners, and vendors. Ability to run a BOD meeting when necessary according to Roberts Rules of Order. Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations. Prepares professional presentations of reports, action plans, budgets, bid analysis, etc. Supports the KWPM's GREAT values, philosophy, goals and adheres to KWPM policies. Organizes time effectively and successfully balances the competing demands of multiple projects. Attends monthly Manager's meeting. Maintain and uploads all documents into the management support systems accurately and update accordingly. Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly. Maintain accurate records, files and communication pertinent to the Association office. Organizes all files and policies as per the company's standards. Update Association communication regularly - Update menu boards, prepare Association newsletter, update Association web-site. Processes violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required. Possesses all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement. Monitors aging report, timely legal action, and updated collection module on a timely basis. Keeps up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly. Competencies: Communication Proficiency Business Acumen. Customer/Client Focus. Decision Making. Financial Management. Results Driven. Supervisory Responsibility: This position will be responsible in managing the staff on-site Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to walk the property on a daily basis which will include climbing stairs. Position Type/Expected Hours of Work This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determine by the client's needs. Travel There will be some travel to attend training and/or meetings, locally. Required Education and Experience Must have a strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Must be proficient and working knowledge of Microsoft Office Applications. Must have a Florida CAM license. Must have a valid FL Driver's license. Employee is sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends. Must have the ability to react and address all emergency situations in a timely manner. Some locations will require bi-lingual in English and Spanish Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Schedule: Part Time Position Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions. Coordinate with office administrative staff to maintain and update all unit owner information in computer database. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Report any violations of the Rules and Regulations that are noticed at any time. Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors. Maintain the “key” control system and assure that all keys are locked and accounted for at all times. Be familiar with the fire alarm system operations and report all incidents to management. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Perform the role of valet attendant as required based on shift schedules. Work Environment The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Expected Hours of Work Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property. Required Education and Experience High school diploma or GED; some college preferred Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills Minimum six months related experience and/or training. Previous work experience in the in a high-rise property setting is highly desired. Valid Driver's License Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Groundskeeper is responsible for maintaining an aesthetically pleasing and functional outdoor space. The work that is performed may be indoors to maintain the interior of the community, outdoors to maintain the exterior, or a mixture of both. The Groundskeeper provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities Essential Duties and Responsibilities May need to use an electric or gas blower to blow off decks, walkways, or debris. PPE's must be utilized. Must pick up trash from around property that is visual as well as trash that may collect under the base of hedges and plants. Assist as needed with emergency clean up after storms (including wind events). Maintain cleanliness of assigned areas and good working condition of assigned equipment. Minor touch up of painting of walls, doorways, and curbs. Pressure wash walkways, buildings and other property using power washing equipment. PPE's must be utilized. Will need to properly complete and utilize a checklist to complete daily work orders assigned provided by Property Manager, Lead, or Direct Supervisor. Report areas of concern including dry turf or dead plants throughout property. Ensures all safety precautions and procedures are followed while performing duties in accordance with safety guidelines. Other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High school diploma or equivalency preferred. OSHA Certification a plus Basic knowledge and understanding of irrigation, pest control, and landscaping. Knowledge and understanding of Material Safety Data Sheet (MSDS) required Skills and Abilities Operate mechanical and electrical machinery/equipment (i.e. blowers, power washer, etc.) Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Able to work under tight deadlines, use time effectively based on key priorities, and understand directives given. Effective written and verbal communication skills Excellent interpersonal and organizational skills and attention to detail Strong problem-solving skills. Ability to act with integrity, professionalism, and confidentiality Communicate, receive, and exchange ideas and information by means of spoken and written. Basic command of computer hardware/software is required Position may require a valid Driver's License. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations. Ability to lift 50 lbs. following appropriate safety procedures. Ability to properly utilize gas or electric powered equipment and follow all required safety procedures Ability to: work in an upright standing position for long periods of time crawl in small and tight spaces work in different environmental working conditions (e.g. heat, cold, wind, rain). walk and climb stairs stoop and bend Extensive use of fingers for typing and visual use of the computer monitor. Handle, grasp, feel objects and equipment. Reach with hands and arms. Ability to quickly and easily navigate property/buildings is required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. May be required to perform work outdoors during all seasons Ability to climb ladders and work at heights above ground level. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason. Not ready to apply? Connect with us for general consideration.