Director, Facilities & Operations jobs at FMC Ice Sports - 84 jobs
Senior Facility Manager
C&W Services 4.4
Euclid, OH jobs
About the Role
As a Senior Facilities Manager, you will oversee multiple industrial warehouse facilities and provide technical and operational leadership to ensure all facility services-including maintenance, life-safety, custodial, and engineering-are delivered efficiently, safely, and in alignment with C&W policies and client requirements. You will be responsible for managing budgets, contracts, vendor relationships, and operational excellence initiatives, while ensuring a high level of client satisfaction.
Key Responsibilities
Must have hands on experience repairing/troubleshooting HVAC systems, air handlers, rooftop units, exhaust and ventilation systems, dock doors, dock levelers, bay equipment, etc.
Oversee day-to-day operations of multiple industrial facilities, ensuring custodial, life-safety, engineering, and general maintenance services are delivered effectively.
Lead and support a team of Facilities Managers and/or Assistant Facilities Managers, providing coaching, feedback, and professional development.
Manage service contracts, including RFPs, financial reviews, audits, and ensuring invoices match contract terms.
Prepare, review, and deliver consolidated reporting for budgets, forecasts, contracts, and expenditures.
Develop and manage annual operating budgets, quarterly forecasts, and five-year capital improvement plans.
Drive operational excellence through process improvements, cost reduction initiatives, and best practice implementation.
Monitor and analyze work order metrics to identify trends, improve performance, and ensure client satisfaction.
Maintain strong client relationships through responsive communication and a customer-first mindset.
Ensure compliance with local codes, safety standards, and contractual obligations across all facilities.
Basic Qualifications
Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
8-10 years of progressive facility management experience, including at least 3 years at a management level overseeing multiple facilities.
Experience in industrial facility maintenance, construction, engineering, and building operations.
Strong leadership, communication, and relationship management skills.
Proficiency with CMMS or work order management systems.
Valid driver's license and reliable personal vehicle required. Travel between sites will be a requirement of the role.
Preferred Qualifications
Experience managing critical system environments and large-scale industrial portfolios.
Professional certification such as CFM (IFMA) or equivalent technical training.
Advanced computer proficiency in Microsoft Office Suite and building management systems.
Strong background in financial reporting, performance management, and operational strategy.
Physical Demands
Regularly required to communicate with others,operate computers, and move throughout facilities.
Ability to remain stationary for extended periods (50-75% of the workday).
Occasional travel outside between properties in varying weather conditions.
$75k-120k yearly est. 1d ago
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Facilities Maintenance Manager
C&W Services 4.4
Cincinnati, OH jobs
We are hiring an Facility Manager to lead and support our maintenance and janitorial functions in a dynamic, pharmaceutical GMP regulated manufacturing environment. This role is hands‑on and focused on equipment reliability: troubleshooting and repairing mechanical systems (pumps, motors, utilities), identifying required parts, ordering and managing spares, and maintaining material readiness. You will work directly with the maintenance team, inspect work sites, and ensure safety and work process requirements are built into job plans. Primary direct reports will be the maintenance team and office staff, while you will also oversee and guide the janitorial function.
Essential Duties & Responsibilities:
Team Leadership & Development:
Supervise and mentor maintenance engineering and janitorial operations staff. Provide guidance, technical support, and ensure appropriate training and skill development across teams.
Maintenance Oversight:
Create, assign, and schedule maintenance tasks; oversee progress and completion. Ensure effective reactive, preventive, and predictive maintenance plans are implemented to minimize equipment downtime and optimize lifecycle performance.
Worksite Inspections & Safety Compliance:
Regularly engage with maintenance teams in the field to inspect work and reinforce safety protocols and job planning standards. Ensure adherence to all company safety policies and industry regulations.
Operational Coordination:
Collaborate with planning, manufacturing, and supply teams to align maintenance activities with production schedules and demand plans. Proactively manage capacity, equipment availability, and resource constraints.
Process & Performance Optimization:
Identify opportunities for workflow and procedural improvements. Lead root cause analysis for operational issues and implement corrective actions using KPIs and other performance metrics. Provide reports to management for facility maintenance activities. Implementation and participation in 5S initiatives and ongoing facility improvement activities is expected.
Inventory & Materials Management:
Partner with the facilities team to maintain critical spare parts lists and conduct regular cycle counts. Audit materials management processes and support inventory accuracy improvements through data-driven actions.
CMMS Administration:
Maintain accurate records and reporting of maintenance tasks and asset performance using Maximo One. Generate, assign, and track work orders; ensure thorough documentation required by pharmaceutical manufacturing plant SOP's and reporting of completed work.
Quality & Compliance:
Conduct routine audits of equipment condition, maintenance work quality, and process adherence. Support compliance with cGMP standards. Ensure that services meet quality standards and implement quality assurance measures. Knowledge of cGMP standards.
Vendor & Contractor Management:
Coordinate with third-party vendors and contractors for equipment service and repairs. Train vendors on site-specific safety protocols and ensure compliance.
Cross-Functional Support & Communication:
Collaborate with the Site Director, client senior management and other departments to implement operational changes, support maintenance programs, process improvements, and contribute to client-specific initiatives, including shutdowns and special events.
Project Participation:
Support deployment of new processes, tools, and templates in response to organizational changes or continuous improvement efforts. The Operations Manager must be available as needed for critical manufacturing operations, plant shutdown activities or special projects.
SKILLS AND QUALIFICATIONS
Associate degree in Facilities Management, Engineering, or a related discipline. In lieu of a degree, a trade certification with 7+ years of relevant experience is acceptable.
5 years' experience in hands-on executing, planning, and scheduling maintenance tasks across electrical, mechanical, HVAC, and building systems. Multi-skilled in various trades.
Strong emphasis on client communication, customer service, and responsiveness to vendor/client needs; with the ability to collaborate effectively across functional teams and organizational levels.
The ability to pass a medical evaluation determining suitability for respirator (PAPR) use.
Proficient in the use of Computerized Maintenance Management Systems (CMMS).
Background in both preventive and corrective maintenance within pharmaceutical or regulated industries is a plus.
Solid technical understanding of mechanical and electrical systems, process automation, controls, and the ability to read and interpret MEP drawings.
Strong time management, prioritization, and organizational abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong analytical and problem-solving skills with attention to detail.
Familiarity with current Good Manufacturing Practices (cGMP).
Demonstrates a positive attitude, strong work ethic, and a commitment to reliability and continuous improvement.
$49k-83k yearly est. 4d ago
Facility Operations (PT)
Spooky Nook Sports Ohio LLC 3.5
Hamilton, OH jobs
Job DescriptionDescription:
The FacilityOperations team is responsible for overseeing specific areas of the complex including, turf fields, courts, and multi-purpose areas to ensure organization and guest satisfaction. Working at the front desk checking in members and assisting with payments and phone calls, while also being capable of handling a fast-paced environment out on the floor.
Schedule: Evening and weekends preferred.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
1.5x your hourly rate of pay for holiday hours worked
35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
35% off all Nook apparel
Free child watch (3 hour increments)
Discounts on birthday parties, personal training, event space rental, and more!
Discounts at participating local restaurants and businesses
Essential Job Functions
Set-up and tear-down of all event areas - Sports and Banquets
Transport athletic equipment to and from storage areas
Greet and check in all event participants
Enforce all complex policies including court and field safety
Ensure all event areas are transitioned at the appropriate times
Document and submit a shift report during each shift to maintain accuracy, safety and communication
Resetting and sanitizing all event spaces and surfaces
Assisting with maintaining inventory
Review daily event schedule at start of each shift
Serve as Event Coordinator for designated events
Assist with snow removal on the property when needed
Other duties as assigned
Requirements:
Basic Qualifications
18 years of age or older
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Authorized to work in the United States
Preferred Qualifications
Previous guest service/customer service experience in a fast-paced environment a plus
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Integrity: Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Integrity to safeguard confidential information
Experience communicating with individuals of diverse demographics
Demeanor to remain calm in tense or stressful situations
Initiative to work efficiently with minimal supervision
Working Conditions
Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member is occasionally required to work outside where he or she will be subject to environmental conditions.
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 50 lbs frequently.
Noise Level: The noise level in this environment is typically variable.
Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.
$43k-67k yearly est. 15d ago
Director - Security Operations
Panera Bread 4.3
Remote
Job Purpose
Provide strategic leadership and oversight for Panera's Security Operations function, ensuring the confidentiality, integrity, and availability of enterprise systems and data. Drive the development and execution of security operations strategies, threat management programs, and incident response capabilities to protect Panera's digital ecosystem. Serve as a key advisor on security posture and risk mitigation to third party SOC solutions.
Duties & Responsibilities
The primary responsibilities of this job include, but are not limited to:
Define and execute the vision and roadmap for Security Operations, aligning with enterprise security strategy and business objectives.
Lead and mentor a team of security analysts and engineers, fostering a culture of accountability, innovation, and continuous improvement.
Establish KPIs and metrics to measure operational effectiveness and report progress to leadership.
Oversee advanced threat detection, monitoring, and response capabilities across Panera's digital and internal assets.
Serve as the escalation point for major security incidents, ensuring timely containment, remediation, and communication.
Implement and optimize internal and external Security Operations Center (SOC) processes, leveraging automation and orchestration tools (SIEM, SOAR, EDR).
Drive vulnerability management programs and coordinate remediation efforts across technology teams.
Partner with Security Engineering, IT, and business units to integrate security into technology initiatives and operational workflows.
Act as an escalation with legal, compliance, and audit teams for investigations, litigation holds, and regulatory inquiries.
Champion security awareness programs and briefings on emerging threats and risk trends.
Represent Panera in external security forums, industry groups, and vendor partnerships.
Qualifications (Education & Experience)
Qualifications include:
Bachelor's degree in Information Security, Computer Science, or related field.
10+ years of progressive experience in information security, with at least 5 years in leadership roles.
Proven expertise in Security Operations, threat management, and incident response at enterprise scale.
Strong knowledge of security frameworks (NIST, ISO 27001), risk assessment methodologies, and regulatory compliance.
Experience managing SOC operations and implementing advanced security technologies (SIEM, SOAR, EDR, threat intelligence platforms).
Exceptional communication and leadership skills, with the ability to influence at all organizational levels.
Relevant certifications (CISSP, CISM, GIAC) strongly preferred. Practical experience with PC, Server and LAN Security.
Strong understanding of Security Architecture and Design, Information Security Standards and Technical Security Risk Assessment methodologies
Demonstrated experience in managing incident response and in working with internal and external parties on problem resolution.
Working Conditions
Minimal travel required
Remote work is possible
Physical Requirements
Standard office environment; ability to use computer and communication tools effectively.
Direct Reports
This position will have 4 direct reports
Salary:$207,723 - $290,812
Equal Opportunity Employer: Disabled/Veterans
The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support Center
$82k-134k yearly est. Auto-Apply 46d ago
Director of Operations
HEI Hotels & Resorts 4.3
Cincinnati, OH jobs
About Us Join Our Vibrant Team at The Westin Cincinnati! Dive into a workplace that cherishes your contributions and fuels your growth! At The Westin Cincinnati, we're not just a team; we're a legacy. With each of our associates boasting an impressive tenure, we stand proud as a pinnacle of hospitality in the HEI Hotels & Resorts family. Our associates rave about us, and we're eager to show you why! Thrive in a work environment that rewards your dedication with top-tier compensation, enviable health and welfare benefits, and the work-life balance you've been searching for. Your well-being is our priority, and we make sure it's well taken care of with generous vacation and sick leave policies. Planning for the future? Our robust 401(k) plan comes with substantial company matching contributions, making your golden years shine brighter. And that's not all - as a respected member of the world's largest hotel company, you'll unlock exclusive access to our vast array of brands with an alluring hotel discount program. At Westin, you're not just choosing a job; you're stepping into a world of opportunities. Ready to rise? We can't wait to welcome you!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores,operating and financial goals of the owner. Act as General Manager in his/her absence when necessary.
Essential Duties and Responsibilities
* Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
* Plan, organize,facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies.
* Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.
* Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
* As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
Qualifications and Skills
* Minimum 3-5 years of management experience, preferably in both rooms and FandB.
* Computer literacy and financial management required.
* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
* Able to resolve guest, supervisor, and associate conflicts.
* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $90,000.00 - $110,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$90k-110k yearly Auto-Apply 20d ago
Director of Fulfillment Operations
Cart.com 3.8
Columbus, OH jobs
Apply here to be considered for a FUTURE opening
Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with the Site Director of Operations role. This review is for future hiring.
If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity.
Who We Are:
We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.
Cart.com Fast Facts:
6,000+ customers worldwide
1,600+ employees globally
17 warehouses nationwide, totaling over 10 million square feet of space
Headquartered in Houston, TX with international offices in Mexico and Poland
Our values:
Cart.com is building a company that is committed to living out these 6 core values:
Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
Remember to be human: We work hard, but we leave room for the people, places and things that we love.
This position is open to applicants or individuals who are located in or around Columbus,OH and is a Onsite role
The Role:
The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.
In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.
What You'll Do:
Manage yearly budget and own monthly P&L for assigned site
Develop Operations Managers and Managers; Develop talent and site succession plans
Own operational standardization and continuous improvement
Develop and manage key client relationships at the operations level e.g.,
Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time
Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence
Provide direction and support to direct reports.
Coach to ensure career development, productivity and quality objectives are consistently achieved
Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact
Engage with broader team for support to site operations
Who You Are:
Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid
Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership
High Financial Acumen
Strong communication and presentation skills
Sense of urgency to identify and rally teams to address issues
Problem solving thought process Lean thinker, continuous improvement leader
Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
Organizational agility and good influencing skills
What You've Done:
7+ years of progressive Operations experience
* Financial/Cost Management and ownership via budget building - $30-$75M in revenue scope
Experience leading culture improvements and/or transformation
Experience in Lean and Continuous Improvement methodology
Proactive, numbers driven and a anticipated planner
Business Leadership Development experience
Managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
* Wholesale fulfillment experience
Top Candidates will also have:
Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
Success during traditional holiday ‘peak' ecommerce
Culture of improvement or transformation with continuous improvement experience.
Bachelors Degree
Physical Demands & Working Conditions:
Able to lift 25+ lbs
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$64k-109k yearly est. Auto-Apply 60d+ ago
Claims Operations Director
Unite Here Health 4.5
Oak Brook, IL jobs
UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!
We are seeking a remote / work from home seasoned, strategic leader to oversee and optimize our Claims Operations function. This individual will bring a strong operational foundation combined with deep claims expertise, enabling Claims to drive efficiency, innovation, and long-term growth. The ideal candidate is currently at a Director level or higher, with experience spanning claims and broader operations, and a proven track record of delivering measurable improvements in cost management, governance, and member experience.
KEY RESPONSIBILITIES:
Strategic Leadership & Growth
* Establish and execute short- and long-term strategic goals for claims processing efficiency and effectiveness.
* Drive continuous improvement initiatives and foster a culture of innovation.
* Lead growth initiatives for the claims function, including due diligence, plan integration, staffing, and systems.
* Collaborate cross-functionally to align claims processing policies with organizational goals.
Claims Operations Oversight
* Lead and manage all claims-related functions, including:
* Electronic claim intake, mail distribution, document imaging, data entry, provider maintenance, quality assurance, and training.
* Ensure timely and accurate adjudication and payment of hospital, physician, disability, life, and supplementary claims.
* Oversee Short-Term Disability claims in compliance with Department of Labor and Fund guidelines.
* Partner with Regional Directors and Trustees to improve medical appeals efficiency and transparency.
System & Process Optimization
* Oversee system configuration projects related to benefit plan design, code maintenance, claims editing software, network/vendor mandates, and Fund-wide initiatives.
* Drive auto-adjudication rates (we're currently at 75%) above industry benchmarks through consistent system configurations and scalable operational strategies.
* Standardize benefit codes and exceptions and develop master category definitions for use across all plan units.
* Implement system changes to support new plan units, benefit updates, vendor transitions, and legislative requirements, as well as recommend system upgrades.
Data & Analytics
* Define analytical requirements for claims-related reports, KPIs, and metrics within the enterprise data warehouse.
* Monitor performance metrics and prepare management reports.
* Conduct claims studies to inform strategic decisions and partner with service areas ensuring claims accuracy and understanding.
* Propose benefit changes based on claims and appeals trends to reduce member abrasion.
Compliance, Governance & Risk Management
* Collaborate with IT and network vendors to ensure electronic claim files comply with HIPAA standards and regulatory changes, including the No Surprises Act.
* Develop and enforce operational policies, procedures, and utilization safeguards.
* Manage RFP processes for claims vendors and ensures timely resolution of customer service inquiries.
* Implement cost management strategies and fiscal risk mitigation practices.
* Authorize exceptions to standard operating procedures and manage departmental budgets.
Leadership & Talent Development
* Coach and develop managers and supervisors for future leadership roles.
* Lead HR functions including hiring, performance evaluation, and employee development.
* Exemplify the organization's values in fostering a respectful, trusting, and engaged culture of inclusion.
ESSENTIAL QUALIFICATIONS:
* Minimum 15 years of progressive leadership experience in automated group health claims environments, preferably within organizations of 300+ employees.
* At least 10 years of team management experience, including 5+ years in senior leadership roles.
* 5+ years of experience in system configuration and benefit plan design.
* Bachelor's degree in business administration, healthcare, or related field preferred (or equivalent experience required).
* Deep knowledge of group health benefits and claims processing systems.
* Familiarity with DOL, ERISA, ACA, and other regulatory requirements related to group health plan administration.
* Experience with Taft-Hartley plan administration strongly preferred.
* The ability to travel 15+% as needed.
Salary range for this position: Salary $137,200 - $174,900. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.
Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a remote employee with 15+% travel (once or twice a quarter, as a senior leader).
We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Pension, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).
#LI-REMOTE
$137.2k-174.9k yearly Auto-Apply 12d ago
Commercial Facilities Manager
C&W Services 4.4
Cincinnati, OH jobs
**Job Title** Commercial Facilities Manager We are hiring an Facility Manager to lead and support our maintenance and janitorial functions in a dynamic, pharmaceutical GMP regulated manufacturing environment. This role is hands‑on and focused on equipment reliability: troubleshooting and repairing mechanical systems (pumps, motors, utilities), identifying required parts, ordering and managing spares, and maintaining material readiness. You will work directly with the maintenance team, inspect work sites, and ensure safety and work process requirements are built into job plans. Primary direct reports will be the maintenance team and office staff, while you will also oversee and guide the janitorial function.
**Job Description**
**Salary: $95,000-$100,000**
This position oversees and optimizes daily operations to improve efficiency, productivity, and quality. You would be responsible for a wide range of tasks, including strategic planning, resource allocation, process improvement, and team leadership. You will partner with the client and Site Director to generate supply plans that meet the demand plan. Overall, manages the facility teams to ensure successful service delivery to the client facility needs.
**Essential Duties & Responsibilities:**
+ **Team Leadership & Development:** Supervise and mentor maintenance engineering and janitorial operations staff. Provide guidance, technical support, and ensure appropriate training and skill development across teams.
+ **Maintenance Oversight:** Create, assign, and schedule maintenance tasks; oversee progress and completion. Ensure effective reactive, preventive, and predictive maintenance plans are implemented to minimize equipment downtime and optimize lifecycle performance.
+ **Worksite Inspections & Safety Compliance:** Regularly engage with maintenance teams in the field to inspect work and reinforce safety protocols and job planning standards. Ensure adherence to all company safety policies and industry regulations.
+ **Operational Coordination:** Collaborate with planning, manufacturing, and supply teams to align maintenance activities with production schedules and demand plans. Proactively manage capacity, equipment availability, and resource constraints.
+ **Process & Performance Optimization:** Identify opportunities for workflow and procedural improvements. Lead root cause analysis for operational issues and implement corrective actions using KPIs and other performance metrics. Provide reports to management for facility maintenance activities. Implementation and participation in 5S initiatives and ongoing facility improvement activities is expected.
+ **Inventory & Materials Management:** Partner with the facilities team to maintain critical spare parts lists and conduct regular cycle counts. Audit materials management processes and support inventory accuracy improvements through data-driven actions.
+ **CMMS Administration:** Maintain accurate records and reporting of maintenance tasks and asset performance using Maximo One. Generate, assign, and track work orders; ensure thorough documentation required by pharmaceutical manufacturing plant SOP's and reporting of completed work.
+ **Quality & Compliance:** Conduct routine audits of equipment condition, maintenance work quality, and process adherence. Support compliance with cGMP standards. Ensure that services meet quality standards and implement quality assurance measures. Knowledge of cGMP standards.
+ **Vendor & Contractor Management:** Coordinate with third-party vendors and contractors for equipment service and repairs. Train vendors on site-specific safety protocols and ensure compliance.
+ **Cross-Functional Support & Communication:** Collaborate with the Site Director, client senior management and other departments to implement operational changes, support maintenance programs, process improvements, and contribute to client-specific initiatives, including shutdowns and special events.
+ **Project Participation:** Support deployment of new processes, tools, and templates in response to organizational changes or continuous improvement efforts. The Operations Manager must be available as needed for critical manufacturing operations, plant shutdown activities or special projects.
**SKILLS AND QUALIFICATIONS**
+ Associate degree in Facilities Management, Engineering, or a related discipline. In lieu of a degree, a trade certification with 7+ years of relevant experience is acceptable.
+ 5 years' experience in hands-on executing, planning, and scheduling maintenance tasks across electrical, mechanical, HVAC, and building systems. Multi-skilled in various trades.
+ Strong emphasis on client communication, customer service, and responsiveness to vendor/client needs; with the ability to collaborate effectively across functional teams and organizational levels.
+ The ability to pass a medical evaluation determining suitability for respirator (PAPR) use.
+ Proficient in the use of Computerized Maintenance Management Systems (CMMS).
+ Background in both preventive and corrective maintenance within pharmaceutical or regulated industries is a plus.
+ Solid technical understanding of mechanical and electrical systems, process automation, controls, and the ability to read and interpret MEP drawings.
+ Strong time management, prioritization, and organizational abilities.
+ Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
+ Strong analytical and problem-solving skills with attention to detail.
+ Familiarity with current Good Manufacturing Practices (cGMP).
+ Demonstrates a positive attitude, strong work ethic, and a commitment to reliability and continuous improvement.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 85,000.00 - $100,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
$95k-100k yearly Easy Apply 20d ago
Senior Facility Manager
C&W Services 4.4
Euclid, OH jobs
**Our Purpose:** + At C&W Services, we live by the belief that _Better Never Settles._ We're dedicated to creating a positive impact globally, and we're looking for talented individuals to join our team. C&W Services provides compelling benefits, including:
+ Weekly Pay.
+ Comprehensive Benefits that start on your first day.
+ Vehicle, tools, uniforms, and PPE provided.
+ Training, Development, and Advancement Opportunities.
+ A Clean and Cutting-Edge Facility.
+ A Safety-First Culture.
**About the Role**
+ As a **Senior Facilities Manager** , you will oversee multiple industrial warehouse facilities and provide technical and operational leadership to ensure all facility services-including maintenance, life-safety, custodial, and engineering-are delivered efficiently, safely, and in alignment with C&W policies and client requirements. You will be responsible for managing budgets, contracts, vendor relationships, and operational excellence initiatives, while ensuring a high level of client satisfaction.
**Key Responsibilities**
+ Oversee day-to-day operations of multiple industrial facilities, ensuring custodial, life-safety, engineering, and general maintenance services are delivered effectively.
+ Lead and support a team of Facilities Managers and/or Assistant Facilities Managers, providing coaching, feedback, and professional development.
+ Manage service contracts, including RFPs, financial reviews, audits, and ensuring invoices match contract terms.
+ Prepare, review, and deliver consolidated reporting for budgets, forecasts, contracts, and expenditures.
+ Develop and manage annual operating budgets, quarterly forecasts, and five-year capital improvement plans.
+ Drive operational excellence through process improvements, cost reduction initiatives, and best practice implementation.
+ Monitor and analyze work order metrics to identify trends, improve performance, and ensure client satisfaction.
+ Maintain strong client relationships through responsive communication and a customer-first mindset.
+ Ensure compliance with local codes, safety standards, and contractual obligations across all facilities.
**Basic Qualifications**
+ Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
+ 8-10 years of progressive facility management experience, including at least 3 years at a management level overseeing multiple facilities.
+ Experience in industrial facility maintenance, construction, engineering, and building operations.
+ Strong leadership, communication, and relationship management skills.
+ Proficiency with CMMS or work order management systems.
+ Valid driver's license and reliable personal vehicle required. Travel between sites will be a requirement of the role.
**Preferred Qualifications**
+ Experience managing critical system environments and large-scale industrial portfolios.
+ Professional certification such as CFM (IFMA) or equivalent technical training.
+ Advanced computer proficiency in Microsoft Office Suite and building management systems.
+ Strong background in financial reporting, performance management, and operational strategy.
**Physical Demands**
+ Regularly required to communicate with others,operate computers, and move throughout facilities.
+ Ability to remain stationary for extended periods (50-75% of the workday).
+ Occasional travel outside between properties in varying weather conditions.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 123,910.45 - $145,777.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
$123.9k-145.8k yearly Easy Apply 60d+ ago
Facility Manager
C&W Services 4.4
Euclid, OH jobs
**Job Title** Facility Manager Our Purpose At C&W Services, we live by the belief that Better Never Settles. We're dedicated to creating a positive impact globally and building spaces where people and performance thrive. We're looking for talented, driven professionals to join our team and help us raise the standard for facility management excellence.
C&W Services provides compelling benefits, including:
- Weekly Pay
- Comprehensive Benefits starting on your first day
- Training, Development, and Advancement Opportunities
- A Clean and Cutting-Edge Facility Environment
- A Safety-First, People-First Culture
About the Role
As a Facility Manager, you will ensure the day-to-day operations of assigned facilities run seamlessly and safely. This includes overseeing custodial services, life-safety systems, engineering, site services, and general maintenance - all executed in alignment with C&W Services policies, client expectations, and operational standards.
You'll serve as the operational point of contact between C&W Services, clients, vendors, and onsite teams, ensuring all services are delivered efficiently, compliantly, and with a relentless focus on quality.
This role reports to the Senior Facility Manager.
**Job Description**
**Key Responsibilities**
+ Contract Management: Oversee all vendor and service contracts, ensuring regular review, competitive bidding, and invoice accuracy in alignment with contract pricing.
+ Operational Oversight: Supervise maintenance programs related to the interior and exterior conditions of the property. Ensure systems and structures are functioning optimally and safely.
+ Client & Tenant Relations: Respond promptly to client and occupant needs. Oversee and evaluate ongoing service delivery to ensure satisfaction and adherence to SLAs.
+ Documentation & Compliance: Maintain all required site documentation, including safety logs, compliance reports, manuals, and contract files. Ensure timely completion and accuracy of all site-specific records.
+ Financial Accountability: Prepare, review, and approve budgets, financial reports, contracts, expenditures, and purchase orders. Monitor costs and identify opportunities for efficiency.
+ Maintenance & Capital Planning: Coordinate HVAC and building systems maintenance, support capital planning, and contribute to five-year facility improvement strategies.
+ Data & Reporting: Collect, analyze, and report data to evaluate facility performance and support operational decision-making.
+ Team Development: Hire, train, and motivate facilities staff. Foster a collaborative, high-performance culture grounded in safety and accountability.
+ Risk Management: Ensure all vendors and tenants comply with insurance requirements. Coordinate claims as needed.
+ Leadership: Model C&W Services' values through proactive communication, problem-solving, and operational excellence.
**Basic Qualifications**
+ Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.
+ 5-7 years of experience in facility maintenance, property management, or a related discipline.
+ Proficiency in HVAC systems, Fire Life Safety (FLS), emergency systems, construction, and engineering principles.
+ Experience using Computerized Maintenance Management Systems (CMMS).
+ Strong understanding of vendor contracts, SLAs, and operational compliance.
+ Excellent communication, analytical, and organizational skills.
+ Valid driver's license and reliable personal vehicle required. Travel between sites will be a requirement of the role.
**Preferred Qualifications**
+ Certified Facility Manager (CFM) or similar credential through IFMA, BOMA, or equivalent.
+ Experience with critical system environments and/or campus or industrial settings.
+ Knowledge of financial systems (Yardi a plus).
+ Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
+ Demonstrated success implementing cost-reduction or process-improvement programs.
+ Skilled in Building Management System (BMS) operation and optimization.
**Physical Demands and Work Environment**
+ Operates primarily in a professional office environment but may travel between properties and perform inspections in varied weather conditions.
+ Regularly required to communicate clearly,operate office equipment, and remain stationary for up to 75% of the time.
+ Must be able to move throughout facilities to conduct site walkthroughs and inspections.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 102,725.90 - $120,854.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
$102.7k-120.9k yearly Easy Apply 60d+ ago
Facility Manager
C&W Services 4.4
North Randall, OH jobs
**Job Title** Facility Manager Our Purpose: At C&W Services, we live by the belief that Better Never Settles. We're dedicated to creating a positive impact globally and building spaces where people and performance thrive. We're looking for talented, driven professionals to join our team and help us raise the standard for facility management excellence.
C&W Services provides compelling benefits, including:
· Weekly Pay
· Comprehensive Benefits starting on your first day
· Training, Development, and Advancement Opportunities
· A Clean and Cutting-Edge Facility Environment
· A Safety-First, People-First Culture
About the Role:
As a Facility Manager, you will ensure the day-to-day operations of assigned facilities run seamlessly and safely. This includes overseeing custodial services, life-safety systems, engineering, site services, and general maintenance - all executed in alignment with C&W Services policies, client expectations, and operational standards.
You'll serve as the operational point of contact between C&W Services, clients, vendors, and onsite teams, ensuring all services are delivered efficiently, compliantly, and with a relentless focus on quality.
This role reports to the Senior Facility Manager.
**Job Description**
+ Contract Management: Oversee all vendor and service contracts, ensuring regular review, competitive bidding, and invoice accuracy in alignment with contract pricing.
+ Operational Oversight: Supervise maintenance programs related to the interior and exterior conditions of the property. Ensure systems and structures are functioning optimally and safely.
+ Client & Tenant Relations: Respond promptly to client and occupant needs. Oversee and evaluate ongoing service delivery to ensure satisfaction and adherence to SLAs.
+ Documentation & Compliance: Maintain all required site documentation, including safety logs, compliance reports, manuals, and contract files. Ensure timely completion and accuracy of all site-specific records.
+ Financial Accountability: Prepare, review, and approve budgets, financial reports, contracts, expenditures, and purchase orders. Monitor costs and identify opportunities for efficiency.
+ Maintenance & Capital Planning: Coordinate HVAC and building systems maintenance, support capital planning, and contribute to five-year facility improvement strategies.
+ Data & Reporting: Collect, analyze, and report data to evaluate facility performance and support operational decision-making.
+ Team Development: Hire, train, and motivate facilities staff. Foster a collaborative, high-performance culture grounded in safety and accountability.
+ Risk Management: Ensure all vendors and tenants comply with insurance requirements. Coordinate claims as needed.
+ Leadership: Model C&W Services' values through proactive communication, problem-solving, and operational excellence.
**Basic Qualifications**
+ Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.
+ 5-7 years of experience in facility maintenance, property management, or a related discipline.
+ Proficiency in HVAC systems, Fire Life Safety (FLS), emergency systems, construction, and engineering principles.
+ Experience using Computerized Maintenance Management Systems (CMMS).
+ Strong understanding of vendor contracts, SLAs, and operational compliance.
+ Excellent communication, analytical, and organizational skills.
+ Valid driver's license and reliable personal vehicle required. Travel between sites will be a requirement of the role.
**Preferred Qualifications**
+ Certified Facility Manager (CFM) or similar credential through IFMA, BOMA, or equivalent.
+ Experience with critical system environments and/or campus or industrial settings.
+ Knowledge of financial systems (Yardi a plus).
+ Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
+ Demonstrated success implementing cost-reduction or process-improvement programs.
+ Skilled in Building Management System (BMS) operation and optimization.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 102,725.90 - $120,854.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
$102.7k-120.9k yearly Easy Apply 60d+ ago
Senior Facility Manager
C&W Services 4.4
North Randall, OH jobs
**Our Purpose:** + At C&W Services, we live by the belief that _Better Never Settles._ We're dedicated to creating a positive impact globally, and we're looking for talented individuals to join our team. C&W Services provides compelling benefits, including:
+ Weekly Pay.
+ Comprehensive Benefits that start on your first day.
+ Vehicle, tools, uniforms, and PPE provided.
+ Training, Development, and Advancement Opportunities.
+ A Clean and Cutting-Edge Facility.
+ A Safety-First Culture.
**About the Role**
+ As a **Senior Facilities Manager** , you will oversee multiple industrial warehouse facilities and provide technical and operational leadership to ensure all facility services-including maintenance, life-safety, custodial, and engineering-are delivered efficiently, safely, and in alignment with C&W policies and client requirements. You will be responsible for managing budgets, contracts, vendor relationships, and operational excellence initiatives, while ensuring a high level of client satisfaction.
**Key Responsibilities**
+ Oversee day-to-day operations of multiple industrial facilities, ensuring custodial, life-safety, engineering, and general maintenance services are delivered effectively.
+ Lead and support a team of Facilities Managers and/or Assistant Facilities Managers, providing coaching, feedback, and professional development.
+ Manage service contracts, including RFPs, financial reviews, audits, and ensuring invoices match contract terms.
+ Prepare, review, and deliver consolidated reporting for budgets, forecasts, contracts, and expenditures.
+ Develop and manage annual operating budgets, quarterly forecasts, and five-year capital improvement plans.
+ Drive operational excellence through process improvements, cost reduction initiatives, and best practice implementation.
+ Monitor and analyze work order metrics to identify trends, improve performance, and ensure client satisfaction.
+ Maintain strong client relationships through responsive communication and a customer-first mindset.
+ Ensure compliance with local codes, safety standards, and contractual obligations across all facilities.
**Basic Qualifications**
+ Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
+ 8-10 years of progressive facility management experience, including at least 3 years at a management level overseeing multiple facilities.
+ Experience in industrial facility maintenance, construction, engineering, and building operations.
+ Strong leadership, communication, and relationship management skills.
+ Proficiency with CMMS or work order management systems.
+ Valid driver's license and reliable personal vehicle required. Travel between sites will be a requirement of the role.
**Preferred Qualifications**
+ Experience managing critical system environments and large-scale industrial portfolios.
+ Professional certification such as CFM (IFMA) or equivalent technical training.
+ Advanced computer proficiency in Microsoft Office Suite and building management systems.
+ Strong background in financial reporting, performance management, and operational strategy.
**Physical Demands**
+ Regularly required to communicate with others,operate computers, and move throughout facilities.
+ Ability to remain stationary for extended periods (50-75% of the workday).
+ Occasional travel outside between properties in varying weather conditions.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 123,910.45 - $145,777.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ****************** or email *************************** . Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
$123.9k-145.8k yearly Easy Apply 60d+ ago
Director, Operations
Little Caesars 4.3
Remote
Build a Bigger, Better, Bolder Future
Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.
Your Mission:
In this role, you will perform as a business consultant to franchisees in assigned international markets. You will maintain an ongoing liaison between Little Caesars and franchisees to provide tools, counsel and advise either directly or through functional experts, to franchisees in all aspects of their business and store operations, including: food and labor cost control; expense control; overall financial analysis; safety and sanitation; product quality control; training; customer relations; marketing; development; and supply chain. Successful execution of the job's responsibilities will be reflected in improving sales trends, increasing franchisee and corporate profitability, acceptable and improving operational execution, franchisee participation in corporate programs and similar demonstrations of overall business improvement and customer service.
How You'll Make an Impact:
Serve as a liaison between corporate office departments and franchise owners in assigned markets. As such, establish and maintain effective working relationships with home office departments to ensure integration of business functions.
Oversee franchise operations in assigned countries. Conduct store and operational evaluations to ensure company standards are consistently met or exceeded. Make recommendations to improve franchise overall success.
Oversee re-opening, training, post-opening training and ongoing training programs as needed. Oversee and support franchisees staff during all new store openings.
Coordinate development of annual cohesive marketing plan with franchisee and appropriate corporate staff to improve sales trends in each respective country. Oversee the development and implementation of store grand openings and ongoing marketing efforts.
Conduct financial business reviews on an annual basis with each franchisee with the assistance of appropriate Finance staff.
Travel to and within regions as required to fully understand market dynamics, isolate new development opportunities and assist current franchisees with their specific needs.
Monitor and guide overall New Store development process in assigned market(s).
Assist the Supply Chain functions (sourcing/purchasing, quality assurance and distribution) in monitoring product availability, quality, consistency and distribution efficiencies.
Ensure all out-of-specification issues, in all areas, are resolved promptly. Write timely letters following market visits documenting highlights of operations and other business concerns and utilize an effective process to ensure follow-up and continuity in dealing with issues is addressed.
Adhere to the corporate travel policy and effectively plan to travel to achieve goals, while maintaining expenses at budgeted levels.
Assist Research and Development (R&D) in developing new products for International markets.
Who You Are:
Bachelor's degree or equivalent experience in business related field, e.g. Finance, Accounting, Marketing or Legal.
Two (2) to four (4) years' experience in a management position or equivalent experience.
Excellent verbal and written communication, interpersonal and persuasion skills.
Ability to travel extensively inside or outside of the United States.
Working knowledge of legal and other issues related to franchising.
Demonstrated analytical and problem-solving skills.
Demonstrated proficiency with the MS Office Suite (notably MS Word, MS Excel, and MS PowerPoint).
Ability to travel away from home up to 75% of the time, usually travelling alone and may work extended workweeks due to distance of working location or other business needs.
Where You'll Work:
A normal office environment and work in restaurants assisting, training, demonstrating, or advising.
#LI-DNI
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.
Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster.
E-Verify and Right to Work.
PRIVACY POLICY
$54k-98k yearly est. Auto-Apply 60d+ ago
Operations Director
Chick-Fil-A 4.4
Hilliard, OH jobs
is intended for the Marysville location, but training would take place in Hilliard. * Role Objective: The OperationsDirector's key objective is driving operational excellence to ensure guest experience fundamentals are consistently achieved. The role and responsibility of the OperationsDirector is to set the operational pace of the restaurant through engaging team members and leaders in the mission. They are expected to leverage the systems and resources necessary to monitor effectiveness of operational areas and the business as a whole. If systems are not readily available, they are expected to create & adjust restaurant-specific systems to drive results in both the guest experience and financial stewardship areas.
Mission:
Win moments to change lives.
Values:
* We give our best.
* We find joy in our work.
* We take care of each other.
* We represent the brand.
* We continuously improve.
Deliverables:
1. Plan, develop/adapt, and monitor all operations systems to achieve missional fulfillment
2. Build & Develop second tier leadership in restaurant, developing top talent within the existing team
3. Maintain and control all financial aspects of the restaurant to ensure profitability and budgeting goals; drives financial stewardship & key re-investment opportunities
4. Drive Food Safety culture in conjunction with the FOH and BOH Managers to maintain ELITE status for the restaurant
5. Monitor & track status of yearly shared goals, owning the strategy & resources to hit targets for the following
a. Overall Satisfaction score of Top 20%
b. Winning Hearts CEM Metrics meet or exceed goals
c. Ensure a sub 2.0 IPO
d. Labor Productivity Goals
Summary of Expectations:
● Represent the Operator well through professionalism, integrity and hard work
● Proactively develop, monitor, and execute systems daily to ensure guest experience is REMARKable & following Winning Hearts Everyday Focus Areas
● Willingness & ability to serve team members and guests in any capacity needed to serve
● Working with all operational teams to:
Set & achieve specific team goals
Foster team growth and skill development
Cultivate learning, improvement and accountability
Create a culture of learning & demanding of excellence
● Verify all areas of restaurant are meeting their goals and are procedurally tight
● Verify your FOH and BOH teams and leaders are scheduling monthly deep cleaning sessions for their areas of the business
● Prepare for and meet regularly with the Executive Director (weekly at minimum) and other Senior Leaders
● Perform daily huddles and/or oversee the consistent execution of huddles through leaders
● Coach and teach leaders to ensure they have the capacity to meet expectations
● Respond to urgent situations and be available to lend support
● Create an environment of hustle
● Perform or oversee the following LENS feedback systems:
eRQA daily
SAFE critical daily
CEM Winning Hearts Trend weekly breakdown
● Coach, evaluate, and provide encouragement and accountability for teams as well as other members of the director team
● Work in conjunction with the Talent Director to certify trainers and ensure operational efficiency of team members
● Ensure uniform compliance, unit security & safety compliance of restaurant
● Use play books and checklists to complete daily tasks on a consistent basis
● Use and develop systems for shift leadership to promote consistency and Operational Excellence
● Implement innovations that will aid in improving operational excellence
● Coach, evaluate, and provide accountability for team leaders in regards to operational results
● Align daily practices of all areas of the business so they work together to provide a great Chick-fil-A experience for the team and guest
● Keep all FCR line items in budget
● Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience, and judgment
● Adopts formal methodologies and processes for key store decisions
● Provides challenging and stretching tasks or assignments designed to grow leaders
● Initiates and serves as lead on new operational projects to ensure adequate resourcing
● Constantly monitors and maintains quality and productivity of FOH + BOH areas
● Works in a systematic and methodical way, allowing for efficient & effective pass-off of delegated tasks
● Demonstrates positive attitude and confidence, leading team morale
● Pursues everything with energy, drive, and a need to see all projects to full completion
● Seeks informal and formal feedback and leverages information to grow and develop
● Can quickly sense what will help or hinder accomplishing a goal + eliminates roadblocks
● Seeks out the input of area leaders to identify organizational opportunities in which to effectively prioritize
● Creates focus by setting priorities with the team & provides guidance and follow-up
● Gains influence of fellow team members through consistent display of high character
● Displays administrative abilities in keeping up-to-date data in all systems they oversee
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
$31k-49k yearly est. 20d ago
Operations Director
Chick-Fil-A 4.4
Hilliard, OH jobs
*****This position is intended for the Marysville location, but training would take place in Hilliard. *****
Role Objective:
The OperationsDirector's key objective is driving operational excellence to ensure guest experience fundamentals are consistently achieved. The role and responsibility of the OperationsDirector is to set the operational pace of the restaurant through engaging team members and leaders in the mission. They are expected to leverage the systems and resources necessary to monitor effectiveness of operational areas and the business as a whole. If systems are not readily available, they are expected to create & adjust restaurant-specific systems to drive results in both the guest experience and financial stewardship areas.
Mission:
Win moments to change lives.
Values:
We give our best.
We find joy in our work.
We take care of each other.
We represent the brand.
We continuously improve.
Deliverables:
1. Plan, develop/adapt, and monitor all operations systems to achieve missional fulfillment
2. Build & Develop second tier leadership in restaurant, developing top talent within the existing team
3. Maintain and control all financial aspects of the restaurant to ensure profitability and budgeting goals; drives financial stewardship & key re-investment opportunities
4. Drive Food Safety culture in conjunction with the FOH and BOH Managers to maintain ELITE status for the restaurant
5. Monitor & track status of yearly shared goals, owning the strategy & resources to hit targets for the following
a. Overall Satisfaction score of Top 20%
b. Winning Hearts CEM Metrics meet or exceed goals
c. Ensure a sub 2.0 IPO
d. Labor Productivity Goals
Summary of Expectations:
● Represent the Operator well through professionalism, integrity and hard work
● Proactively develop, monitor, and execute systems daily to ensure guest experience is REMARKable & following Winning Hearts Everyday Focus Areas
● Willingness & ability to serve team members and guests in any capacity needed to serve
● Working with all operational teams to:
Set & achieve specific team goals
Foster team growth and skill development
Cultivate learning, improvement and accountability
Create a culture of learning & demanding of excellence
● Verify all areas of restaurant are meeting their goals and are procedurally tight
● Verify your FOH and BOH teams and leaders are scheduling monthly deep cleaning sessions for their areas of the business
● Prepare for and meet regularly with the Executive Director (weekly at minimum) and other Senior Leaders
● Perform daily huddles and/or oversee the consistent execution of huddles through leaders
● Coach and teach leaders to ensure they have the capacity to meet expectations
● Respond to urgent situations and be available to lend support
● Create an environment of hustle
● Perform or oversee the following LENS feedback systems:
eRQA daily
SAFE critical daily
CEM Winning Hearts Trend weekly breakdown
● Coach, evaluate, and provide encouragement and accountability for teams as well as other members of the director team
● Work in conjunction with the Talent Director to certify trainers and ensure operational efficiency of team members
● Ensure uniform compliance, unit security & safety compliance of restaurant
● Use play books and checklists to complete daily tasks on a consistent basis
● Use and develop systems for shift leadership to promote consistency and Operational Excellence
● Implement innovations that will aid in improving operational excellence
● Coach, evaluate, and provide accountability for team leaders in regards to operational results
● Align daily practices of all areas of the business so they work together to provide a great Chick-fil-A experience for the team and guest
● Keep all FCR line items in budget
● Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience, and judgment
● Adopts formal methodologies and processes for key store decisions
● Provides challenging and stretching tasks or assignments designed to grow leaders
● Initiates and serves as lead on new operational projects to ensure adequate resourcing
● Constantly monitors and maintains quality and productivity of FOH + BOH areas
● Works in a systematic and methodical way, allowing for efficient & effective pass-off of delegated tasks
● Demonstrates positive attitude and confidence, leading team morale
● Pursues everything with energy, drive, and a need to see all projects to full completion
● Seeks informal and formal feedback and leverages information to grow and develop
● Can quickly sense what will help or hinder accomplishing a goal + eliminates roadblocks
● Seeks out the input of area leaders to identify organizational opportunities in which to effectively prioritize
● Creates focus by setting priorities with the team & provides guidance and follow-up
● Gains influence of fellow team members through consistent display of high character
● Displays administrative abilities in keeping up-to-date data in all systems they oversee
Work schedule
Weekend availability
Monday to Friday
Day shift
Night shift
Holidays
8 hour shift
Benefits
Health insurance
401(k) matching
Employee discount
$31k-49k yearly est. 20d ago
Facilities Maintenance
Fort Wayne 3.7
Twinsburg, OH jobs
At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone, and that the diversity of our Associates drives creativity and innovation. Our global team is made of dreamers, doers and innovators who are Delivering POWER for a safer, brighter and more sustainable tomorrow.
Job Posting Title
Facilities Maintenance
Summary
$1000 New Hire Bonus after 90 days! Starting wage up to $20/hour with full benefits to include:
Medical
Dental
Vision
Vacation
Paid Holidays
401k
Job Description
Clean & fill filters on Die Cast Machines as required.
Clean floors, walls, lunch room, locker rooms, trash containers, windows, etc. Fill towel and soap dispensers.
Steam clean and pressure wash equipment as directed.
Operate plant sweeper, floor scrubber, waxing buffer.
Remove snow and apply salt on walk ways, as needed.
Keep aisles, fire extinguishers, hoses and electrical boxes clear at all times.
Remove empty plant trash containers as necessary.
Required Skills and Education
High school diploma or equivalent
About AAM:
As a leading global Tier 1 Automotive and Mobility Supplier, AAM designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with over 80 facilities in 18 countries, we are
Bringing the Future Faster
for a safer and more sustainable tomorrow. To learn more, visit AAM.com.
Why Join #TeamAAM:
As a member of #TeamAAM, you'll get to make a difference on day one. From your first day with us, you'll have the opportunity to grow, embrace challenges, build your skills, and bring your authentic self to work every day, all while helping to shape the future of mobility for AAM…and the world.
AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail *************************. AAM is an equal opportunity/affirmative action employer.
$20 hourly Auto-Apply 60d+ ago
Director of Operations
First Watch Restaurants 4.3
Cincinnati, OH jobs
The Director of Operations is responsible for supporting the mission, vision and values of First Watch through all that he/she does in their role every day. The DO's primary purpose is to develop General Managers and restaurant management teams to build and increase sales over the previous year and improve profitability, while ensuring employee and guest satisfaction, without compromising the integrity or You First culture of the concept. The Director of Operations is responsible for the success of all First Watch operations within their span of control (5-8 direct reports and 200-300 employees).
Responsibilities
* Leads operational activities for a group of First Watch Restaurants by performing the following in accordance with Company guidelines regarding management development, sales, and profitability, planning and customer and employee relations
* Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations
* Follows up on training of MIT's/CAFE's and hourly employees. Works closely with the Training General Manager to monitor progress
* Ensures development of Operations Managers within compliance of the FW management development programs
* Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch
* Ensures the maintenance of a safe and harassment free workplace in all restaurants
* Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts
* Develops for prior approval and then meets or exceeds the area's budget, including capital investments, General and Administrative expenses
* Promotes First Watch outside the restaurant
Qualifications
* Bachelor's degree or equivalent - concentration in food & beverage, business, marketing or management is preferred
* Five to seven years of progressive leadership experience in multi unit restaurant industry operations
* Proven track record of achieving results and building & maintaining successful teams
* Passion for providing excellent service and quality
* Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
* Extensive knowledge of the principles, procedures, and best practices in the industry
* Ability to work well under pressure in a fast paced, dynamic environment
* Valid driver's license and ability to travel frequently within assigned market
Who We Are
First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its "Follow the Sun" culinary philosophy, First Watch's chef-driven menu rotates five times a year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid's meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities - raising more than $1.7 million to date. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" awards, First Watch was voted 2025's #1 Best Breakfast by Newsweek's Readers' Choice Awards and was also named 2025 and 2024's #1 Most Loved Workplace in America by the Best Practice Institute (as seen in The Wall Street Journal), after appearing on the list in 2022 and 2023 as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 620 restaurants in 32 states. For more information, visit *******************
First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
$94k-149k yearly est. Auto-Apply 15d ago
Director of Operations
Chick-Fil-A 4.4
Reynoldsburg, OH jobs
Chick-fil-A Reynoldsburg is seeking a Director of Operations to lead all operational facets of the
restaurant. The Director of Operations will be one of the most centered roles in the restaurant, and
this person will have high level responsibilities such as business planning, growth strategies, and
directly coaching other leaders. This is an excellent opportunity for an individual who is eager to
make an impact and is driven to exceed expectations. This leader will have the ability to influence
the restaurant through development of team members/shift leaders, implementation of business
processes and systems, and execution of business acumen and strategy. This individual will also
have the opportunity to make a lasting impact on guests and the community. We are looking for a
self-directed leader with a growth mindset and hunger to take ownership of high-level
responsibilities and create a strong vision for Chick-fil-A Reynoldsburg. First, this leader will learn all
aspects of Chick-fil-A, so he/she can understand each facet of the business and begin to think
strategically for the business. This leader must have high emotional intelligence, the ability to build
strong relationships, grit, energy, attention to detail, and a strong passion to see the business
succeed. Not only will this leader be joining one of the fastest growing brands in the nation, but
he/she will have the opportunity to create and implement strategy for a multi-million-dollar
business!
POSITION KEY RESPONSIBILITIES
The initial 3-6-months will be all hands-on deck as the restaurant opens (90% operations) -
assisting in all aspects of the business and then will begin to settle down into a rhythm
10% of Time Spent in:
Leadership Meetings
Thinking strategically for the business: Checking daily business metrics - is the restaurant on
track with projections - making needed adjustments (order accuracy, speed of service,
recruiting/retention, food safety, etc)
Problem solving, developing new systems
Leadership development of self and staff
90% of time spent working in the restaurant in a leadership position, coaching and
developing team members and other leaders providing consistent and formal accountability
and feedback •Oversee restaurant operations and business strategy
Execute and maintain a clean and organized restaurant to promote food safety and
minimize waste
Own food cost results, labor percentage, productivity, and all customer experiences
Communicate consistently, clearly, and kindly
Solve problems in the restaurant (staff, equipment breakdowns, etc.)
Assess systems and implement new ideas for improvement
Execute LEAN in all areas
Uphold the Chick-fil-A standards and policies - oversee culture in the restaurant
COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED
Bachelor's degree in business preferred
Proven track record of Operational Execution - overseeing multiple teams, hitting metrics
Restaurant experience preferred
Experience developing leaders
1-4+ years of working/leadership experience (business, athletics, clubs, ministry, etc.)
Strong time management
Detailed-oriented
Ambitious
Career-oriented
Organized
High-energy
Ability to work in confined spaces
Desire to care for others. Strong relationship builder
Systems thinker and problem solver
Results oriented and able to work in a very fast-paced, high-stress environment
Professional in appearance, communication, and actions
Passion for people and providing world class service
Servant-hearted, respectful, honest, trustworthy, team mentality
Ability to motivate others and create structure
Willingness and humility to serve others first
Strong Communicator (ability to motivate and lead team members)
DAY IN THE LIFE/SCHEDULE
Monday- Saturday | 45-50 hours/week initially | Sunday and one additional day off each
week
During the first 30-60 days, this leader will be rotating through all facets of the business to
learn alongside, serve and interact with team members. Expect to rotate between opening
and closing shifts to meet all team members.
Overview: Spend each day thinking for and leading a fast-paced, ever-changing, multi-
million-dollar business. You will push team members to be their best while delivering
excellent customer service. You will wear multiple hats and have your hand in innovation
and strategy, vision, customer service, and goal setting to ensure core restaurant operations
are meeting/ exceeding Chick-fil-A's high standards.
COMPENSATION/BENEFITS/VACATION
Bonus: based off success of the business
Paid Time Off (PTO): 0-3 years - 1 hour for every 35 hours worked (80 hours max). 3-5 years
- 1 hour for every 20 hours worked (120 hours max). 5-10 years - 1 hour for every 15 hours
worked (max 160 hours). Up to 40 hours of unused PTO can carry over.
Health, Vision, Dental Benefits: $650 toward a Chick-fil-A plan
Food Privileges: Free employee meals while working.
401K Benefits: Match 3.5%. 1-year waiting period.
Work schedule
Weekend availability
Day shift
Night shift
Overtime
Supplemental pay
Bonus pay
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k) matching
Paid training
$31k-49k yearly est. 60d+ ago
Director Operations I
Hmshost Corporation 4.5
Cleveland, OH jobs
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Purpose:
The purpose of the Director of Operations I role is to manage all revenue-generating and operations activities of approximately six restaurants and staff support functions within the location, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s)and staff accountable. The DO-I is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders. The DO-I uses broad discretion and judgment to make great leadership decisions.
Essential Functions:
Operations
* Ensures all GMs and staff recognize the importance of preparing each restaurant for next-day opening, holding GMs accountable for executing all closing and opening checklist/requirements
* Facilitates the development and implementation of the annual budget, financial forecasts, and other business goals and leads unit management to ensure budgeted sales and profit goals are achieved
* Develops, maintains, and fosters the growth of landlord, brand, and DBE partner relationships
Staffing/Deployment
* Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community
* Authorizes hiring, firing, advancement, promotion or any other status change of location associates
* Responsible for scheduling managers to ensure the branch has a leader-decision maker on-site during all hours of operations, and that all restaurants have a person-in-charge on-site during all operating hours.
* Holds GMs accountable for on-boarding and off-boarding of all restaurant associates, including all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR
* Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors
* Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials.
* Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals
* Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants
* Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
* Regularly meets and collaborates with the VPO/RDO about issues, decisions, people, and strategy, communicates leadership's vision and goals to branch leadership.
* Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.
Product Availability/Working Equipment
* Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
* Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues/product availability.
* Ensures GMs and staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
* Monitor/maintain restaurant equipment, schedule routine service or repairs as needed.
* Champions minimization of waste, records as needed and participates in food donation program.
Brand Knowledge/Proficiency
* Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
* Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
* Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
* Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
* Manages the day-to-day activities of associates within the branch
* Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
* Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
* Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed
* Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
Safety
* Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
* Holds GMs accountable for ensuring all safety standards are understood and met
* Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Important information, reporting relationship, and similar roles
* The Director of Operations - I position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
* The position typically reports to the Regional Director of Operations within the assigned region.
* The Director of Operations - I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates' work activities during these different days and times.
* The Director of Operations - I position is the first position in a series of branch level leadership positions of increasing scope and complexity
Minimum Qualifications, Knowledge, Skills, and Work Environment:
* Education and management knowledge: demonstrated through progress toward a bachelor's degree in Hospitality Management or through varying combinations of formal post-secondary education or successful years of hands-on experience managing multiple restaurant concepts and multiple restaurant units.
* Restaurant experience: must have demonstrated multi-unit restaurant experience, to include brands and service styles of varying complexity (e.g.: QSR, FSR, Union, Non-Union, etc.), with overall accountability for the success and failure of those restaurants. Generally speaking, multi-unit, multi-concept management experience for a minimum of 3 years with underlying overall restaurant experience of 7 years is necessary to be successful in a small branch.
* Financial acumen: possesses a solid understanding of the drivers of growth and profitability and how key financial metrics are used; can easily navigate the P&L and understands the drivers of key line items that impact restaurant level profitability. Knows how to drive KPI results through behaviors versus managing the metric.
* Technical skills and abilities: Demonstrates knowledge of restaurant product and service quality, safety and operations standards, and ability to teach and coach these standards to a team.
* Builds and maintains positive relationships: Demonstrates the ability to interact with the public, team and various stakeholders in a friendly, enthusiastic and inclusive manner including clients, executive team, union representatives, branded partners and a diverse group of hourly associates.
* Builds high performing teams: Ability to make sound hiring decisions. Demonstrates team management, delegation and issue resolution skills; has history of leading successful teams; has developed associates and leaders; applied strong coaching behaviors and ongoing feedback on performance.
* Managing priorities and problem solving: the ability to manage multiple and concurrent priorities and apply critical thinking to solve problems. Uses sound communication practices to facilitate initiatives and change.
* Communication: Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.
Additional Information
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").
Source: HMSHost
$76k-122k yearly est. 39d ago
Director of Operations
Chick-Fil-A 4.4
Fairview Park, OH jobs
Chick-fil-A - Immediate Director of Operations In Training
Are you ready to lead a team with a passion for service and excellence? Do you thrive in a dynamic environment that values growth and leadership development?
Chick-fil-A is a family-owned restaurant company known for its original chicken sandwich and commitment to serving local communities. We are seeking a highly skilled and motivated individual to join us as the Director of Operations In Training. This role offers a unique opportunity to enhance your leadership skills, drive operational excellence, and grow within our organization.
Requirements
Must have capacity and availability to work an average of 40 hours a week with some seasons calling for more
Open availability on Saturday
1-2 years Chick-fil-A experience or 2 years of restaurant managerial experience
Can commit to 2 years with the business
Applicant must exhibit the following qualities:
Keen sense of self-awareness
Understanding of situational leadership
Understanding of development as a process for both themselves and others
Pay
$17-21 Starting
Join us at Chick-fil-A for a rewarding career where you'll receive paid time off, a flexible schedule, health, dental, and vision insurance, employee discounts, and paid training. Don't miss this opportunity to be part of a fun, loving, and enthusiastic team dedicated to excellence!
Location: Rocky River Chick-fil-A
20801 Center Ridge Road Rocky River,OH 44116
Apply now and take the first step towards a delicious and fulfilling career at Chick-fil-A!
Work schedule
8 hour shift
10 hour shift
Weekend availability
Supplemental pay
Bonus pay
Benefits
Paid time off
Flexible schedule
Health insurance
Dental insurance
Vision insurance
Employee discount
Paid training