Front desk agent jobs in Aberdeen, MD

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be:● Kicking off truly memorable guest experiences with the warmest of welcomes● Acknowledging IHG Rewards Club members and returning guests in person or over the phone● Taking, managing, and receiving payments for guest bookings● Making the check-in and check-out process feel swift and seamless● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. The hourly pay range for this role is $15.00 to $20. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Description About Company: Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. • Consistently surpassing the performance of competing properties. • A team of highly skilled, responsive managers and staff members. • Extensive expertise in operations, sales, and marketing. About the Role: The Front Desk Agent at Hotel Warner serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining the hotel's reputation by delivering exceptional customer service and addressing guest inquiries promptly and professionally. The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative tasks such as maintaining accurate records and handling communication channels. Ultimately, this position contributes significantly to guest satisfaction and the smooth operation of the hotel front desk. Minimum Qualifications: High school diploma or equivalent. Previous experience in a customer service or front desk role, preferably in the hospitality industry. Basic computer skills, including familiarity with property management systems and Microsoft Office. Strong communication skills, both verbal and written. Ability to work flexible hours, including weekends and holidays. Open Availability Preferred Qualifications: Experience working in a hotel or lodging environment. Knowledge of durable goods manufacturing industry terminology and processes. Proficiency in multiple languages. Certification in hospitality or customer service training. Familiarity with local area attractions and transportation options. Responsibilities: Greet and welcome guests upon arrival, providing a warm and professional first impression. Manage guest check-in and check-out processes efficiently using the hotel's property management system. Handle guest reservations, cancellations, and modifications accurately and promptly. Respond to guest inquiries and requests via phone, email, or in person, ensuring timely resolution. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain room availability. Process payments, issue receipts, and maintain accurate financial records for all transactions. Maintain the cleanliness and organization of the front desk area and lobby. Assist with administrative duties such as filing, reporting, and inventory management as needed. Skills: The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and provide exceptional service, ensuring their needs are met promptly and courteously. Organizational skills are essential for managing reservations, coordinating with various departments, and maintaining accurate records. Problem-solving abilities help the agent address guest concerns effectively and maintain a positive guest experience. Technical skills, including proficiency with property management software and basic office applications, enable efficient handling of check-in/check-out processes and financial transactions. Additionally, adaptability and multitasking skills are crucial for managing a dynamic front desk environment and responding to varying guest demands throughout the day.

Job DescriptionDescription: The Hotel Front Desk Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times. SCHEDULE: 3p-11p, weekend availability is required Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Discounts on academy team programs, birthday parties, personal training, event space rental, and more! Local business discounts Essential Job Functions Greet, register, and assign rooms to guests Issue room keys Transmit and receive telephone messages Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions Keep records of room availability and guest accounts Compute bills, collect payments, and make changes for guests Make and confirm reservations Post charges (such as room, food, telephone) to ledger Make restaurant, transportation, or entertainment reservations, as well as arrange for tours Deposit guests' valuables into hotel safe or safe deposit box Sell a variety of seasonal tickets Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms Maintain inventory and upkeep of brochures for Lobby brochure rack Use switchboard to connect interoffice and house calls Answer, screen, and route outside calls Supply information to callers and record messages Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes Record and set up all wake-up calls Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests All other duties assigned Requirements: 18 years of age or older High School Diploma or equivalent Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Previous experience in a guest-focused environment a plus Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor. Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Bilingual in English and Spanish is a plus Working Conditions Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally. Noise Level: The noise level in this environment is typically moderate. Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely View all jobs at this company

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Overnight Guest Services Ambassador (GSA): The Nighttime Operations Anchor! Your Challenge: Command the Front Desk and Ensure Seamless Guest Experience and Security During Overnight Hours! Ready to be the reliable anchor for our guests and property during the critical overnight hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Guest Services Ambassador (GSA)! This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting front desk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing." Core Duties: Overnight Guest Relations & Front Desk Operations As the Overnight GSA, you are the operational pivot, responsible for maintaining high standards of service and security throughout the night. Key Responsibilities Include: Exceptional Guest Relations (Night Shift): Provide an excellent guest experience for all arriving and in-house guests. Manage guest conflict and respond to situations as they arise during quiet hours. Front Desk Coordination: Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks. Respond to guest service calls efficiently and expediently. Safety & Emergency Response: Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency. Inspections & Compliance: Inspect studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are accurately followed at all times. Sales, Revenue & Cross-Functional Support You play a direct role in preparing the property for the next business day and contribute to financial success. Revenue Management: Review Studio Inventory daily overnight to ensure maximization of studio revenue. Follow revenue management guidelines as directed. Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue. Administrative & Documentation: Document work activity using the appropriate log and according to policy, accurately recording all overnight events. Support Duties: Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities. Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision. Shift Requirements and Qualifications This role requires extreme reliability, independence, and an ability to work overnight hours. Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available. Qualifications & Essential Skills Skills: Must have effective communication with staff and guests, effective conflict management, and effective negotiation and sales skills. Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner. Are You Our Next Nighttime Operations Anchor? If you are dependable, thrive working independently overnight, and possess the necessary composure and dedication to service, we want to hear from you! This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management. Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated. Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities Provide the highest and most efficient level of hospitality and customer service expected by our guests. Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment. Maintains room inventory of vacancies, reservations, and assignments. Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue. Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area. Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints. Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Provide assistance to other team members to contribute to the best overall performance of the department and the hotel. Perform accordingly to the company handbook in regard to policies, procedures, and regulations. Ensure total awareness of in-house VIPs. Maintain a safe and clean work environment. Fundamentals Ability to maintain a friendly, cheerful, and courteous demeanor at all times. Education: High school diploma or general education degree (GED). Experience: 1 year within a customer-facing role. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel. Flexibility to work any shift, including evenings, weekends, and holidays. Excellent verbal and written interpersonal communication skills. Proficiency in English required. A second language is desirable. Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment. Ability to positively communicate and interact with all hotel departments. Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs. Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University's Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

Front Desk Receptionist/ Insurance Specialist: For A Dental Specialist Practice in Howard County, MD Come Join our team! This position is more than just a job; this is an opportunity to do what you LOVE. You will enjoy a fulfilling career and will play a vital role in changing the lives of our patients. We are ideally looking at 2 -3 years of experience in the dental field. Knowledge of scheduling, dental software and insurance plans. We care about our employees and understand the hard work that involves providing the best care for our patients in our specialist office. Our ideal candidate will have excellent communication skills, be friendly and helpful to our staff and patients. Together with our experienced staff and specialists you will be a part of delivering care to patients every year. You will be provided with the training needed to provide the support you need to do an exceptional job! An overall expectation is to effectively and efficiently manage patient appointments while managing professional standards and ensuring that all interactions between doctor, staff and patients run as smoothly as possible. You must have strong organization and management skills. You must be able to work and manage high-paced days and maintain a positive and friendly attitude. Supporting the clinic in various operations within the practice. Responsibilities will include: Field Inbound Communications: Answering phones and managing phone calls for efficient scheduling, reminding patients of their appointments, sending faxes, admin duties as needed and multitasking. Patient Check- In and Check-Out, ensuring the schedule is consistently booked. Discuss treatment plans with patients including offering financing options provided in office. Billing and Insurance Processing: Verifying insurance, preauthorization, ensuring claims and addressing denials, all are submitted in a timely manner according to insurance guidelines. Calculating copayments. Record management: Keep papers up to date in reference to the patients records. Follow HIPAA rules, particularly regarding data storage and updates, to ensure all information remains current and is stored safely. Communication: The main job responsibility of a dental receptionist is to liaise with the dental patients directly and with the staff as well. This includes passing key information as far as treatments and appointments are concerned. Administrative Support: This includes correspondence, procurement of stationery and other working items, overall administrative support within the dental care team. Front Desk employee is responsible for managing the waiting area ensuring it is clean, organized and comfortable for the patients. Job Type: Full-time Pay: $19.00 - $22.00 per hour Benefits: 10 days of vacation, 5 additional PTO days 8-hour shift and in person Day shift Monday to Friday (Friday shorter day) Experience: Customer Service: At least 2 years (Preferred) Dental terminology: At least 2 years (Preferred) If this sounds like what you are looking for as part of your continued growth, then we look forward to hearing from you! Please share your resume at [email protected]

Introduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a guest service representative or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

Job DescriptionHealthy mind foundation is a reputable outpatient mental health clinic dedicated to providing compassionate care and support to individuals seeking mental health services. Our team of professionals is committed to creating a welcoming and healing environment for our clients. We are currently seeking a Front Desk/Receptionist to join our team and play a crucial role in facilitating a positive experience for both clients and staff. Responsibilities: As the Front Desk/Receptionist at Healthy Mind Foundation, you will be the first point of contact for our clinic and play an integral role in ensuring smooth operations and exceptional customer service. Your responsibilities will include: Greeting clients, visitors, and staff with a warm and friendly demeanor. Managing the reception area, maintaining a professional and organized appearance. Answering and directing incoming calls to the appropriate departments or individuals. Scheduling appointments and managing the appointment calendar using electronic systems. Registering new clients, verifying insurance information, and obtaining necessary documentation. Collecting co-payments, handling payments, and issuing receipts accurately. Assisting clients with filling out intake forms and providing them with necessary information. Coordinating with clinical staff to ensure a seamless flow of appointments and services. Maintaining confidentiality of sensitive client information and adhering to HIPAA regulations. Keeping track of office supplies and placing orders as needed. Assisting with administrative tasks such as filing, data entry, and documentation. Qualifications: High school diploma or equivalent required; associate's degree or higher preferred. Previous experience in a front desk or receptionist role, preferably in a healthcare or mental health setting. Excellent interpersonal and communication skills, both in person and over the phone. Strong organizational skills and attention to detail. Proficiency in using electronic scheduling and documentation systems. Ability to handle confidential information with discretion and professionalism. Empathy, patience, and a genuine desire to support individuals seeking mental health services. Ability to multitask, prioritize tasks, and handle stressful situations calmly. Familiarity with HIPAA regulations and compliance in a healthcare setting. Benefits: Competitive compensation package Professional development opportunities Supportive and collaborative work environment Meaningful work contributing to mental health and well-being Application Process: If you are enthusiastic about contributing to a positive and caring environment that supports individuals on their mental health journey, we encourage you to apply. Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this role. Join our dedicated team and make a meaningful impact on the lives of our clients as a Front Desk/Receptionist at Healthy Mind Foundation

Job DescriptionBenefits/Perks Flexible Scheduling Competitive Compensation Career Advancement We are seeking a Medical Records Clerk to join our team. In this role, you will collect patient information, process patient admissions, and be responsible for the general organization and maintenance of patient records. The ideal candidate is highly organized with excellent attention to detail. Responsibilities Follow all hospital procedures in the accurate maintenance of patient records Answer phone calls and schedule patient appointments and verify insurance benefits Check-In and Greet patients with a friendly, warm demeanor Ensure all patient paperwork is completed and submitted in an accurate and timely manner Scan patient medical records and information Maintain the confidentiality of all patient medical records and information Provide patient with appropriate documents and forms Process patient admissions and discharge records Other administrative and clerical duties as assigned Qualifications Previous experience as a Medical Receptionist or in a similar role is preferred Previous use of electronic medical records platform Knowledge of medical terminology and administrative processes Familiarity with information management programs, Microsoft Office, and other computer programs Excellent organizational skills and attention to detail Strong interpersonal and verbal communication skills

Front Desk Receptionist needed for busy, multispecialty ASC. United Surgical Partners International is a company that specializes in the development and operation of Ambulatory Surgical Facilities. We provide first-class surgical services for local communities and recognize our employees as our number one assets. The Front Desk Receptionist interfaces with patients and families, physicians and staff; Admit patients and process their paperwork; Update patient demographics/information in system; Collect monies due and document in the billing system; Handle funds per office procedure. Answer incoming phone calls. Pay Range- Min: Pay Range: Min: $20 to Max: $27 (Wages are determined based upon a number of factors including, but not limited to, an individual's qualifications and experience.) Required Skills: * High school graduate or equivalent. * One year previous experience or some hospital clerical experience or medical terminology preferred. * Must have the skills necessary to operate office equipment that are required to fulfill job duties. * Forty-five (45) wpm typing skills required. * Medical terminology and computer experience beneficial * Bilingual preferred. * Good communication skills.

Benefits: 401(k) Company parties Competitive salary Employee discounts Free uniforms Paid time off Profit sharing We are a growing Pediatric Dental Practice and we are looking to add another team member. Full Job Description A fast paced pediatric dental office in the heart of Columiba, MD is seeking a Front Desk Receptionist with long term career goals to join our wonderful team in a fun and professional environment. Must love children and work well in a team environment. We are a great team of professionals who are looking for someone with strong communication skills, who is highly organized, self-motivated, and has a positive attitude with a true desire to serve the needs of our patients. This is a full time position and while our schedule is subject to change, below is an overview of our weekly schedule. Please note we DO work on school holidays (i.e. spring break, winter break.) Candidate MUST have the following qualifications: Love working with children Able to multi-task Dependable and detail oriented Enthusiastic team player Excellent command of both written and verbal English with good communication skills Computer skills required Dental experience as well as dental software knowledge is preferred however, we are willing to train the right candidate with excellent customer service. Position Accountabilities/Duties Responsible for excellent customer service and overall care of patients Answering phone lines, checking patients in and out, scheduling appointments, and all other front desk office duties. Presenting treatment plans and explaining treatment to answer any questions parents may have. Submitting pre-treatment authorizations for complex cases. Insurance duties including but not limited to: Verification and detailed insurance benefit breakdowns. Entering coverage books for each patient. Understanding and appealing denied and problematic claims. Checking the status of overdue claims and insurance problems. All insurance related monthly reports. Office Participation Assisting in other area of the clinic as necessary Actively participating in staff meetings Interacting with other team members in a helping, friendly manner to accomplish our patient care mission If you feel you meet these qualifications and want to join a very dedicated team, please submit your resume with a cover letter and references.

Floyd's 99 Barbershop in Lutherville, MD needs your help! We're on a mission to deliver the best cosmetology services and treatments possible, and we need a friendly, attentive person to become our full-time Front Desk Receptionist. If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more! THE BASICS Pay: Our Front Desk Receptionist earns $15.00/hour. Schedule: Flexibility is required, as peak hours are often during evenings, nights, and weekends. Benefits: Bonus potential Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more Ongoing opportunity for growth Health benefits for full-time employees, including medical, dental, and vision Fun and relaxed environment where you can truly be yourself Nationwide locations, making it easy to relocate while continuing your professional journey A LITTLE ABOUT US At Floyd's 99 Barbershop in Lutherville, we're not just cutting hair-we're creating an experience. Nestled at 1740 York Road, our shop is right in the mix of everything, from the local favorites at Timonium Square to the energy of the Maryland State Fairgrounds just down the road. This isn't your average barbershop-we keep things fresh, fun, and full of personality. Whether you're a seasoned stylist or a rising barber, you'll love the creative freedom, killer tunes, and non-stop good vibes. Our team is all about skill, style, and making every client feel like a VIP. If you're looking for a spot where your talent shines and every day is anything but ordinary, Floyd's 99 in Lutherville is the place for you! QUALIFICATIONS 2+ years of customer service experience in the retail, hospitality, or beauty industries Experience working in a fast-paced environment Fantastic collaboration skills with an ability to communicate over the phone and in person Commitment to helping others and working with a team Organizational skills, attention to detail, and time management abilities Ability to maintain confidentiality Ability to work a flexible schedule, including nights and weekends ARE YOU THE FRONT DESK RECEPTIONIST WE'RE LOOKING FOR? You're at the center of our barbershop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell products or treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Can you see yourself excelling in this customer service role? If so, don't hesitate to apply with our initial form!

This is a part-time (2-3 days/week) worked onsite in Reisterstown Key Responsibilities Greet and welcome visitors, clients, and vendors in a professional and courteous manner Answer, screen, and direct incoming phone calls Serve as the main point of contact for general inquiries and provide accurate information Maintain the front desk area to ensure it remains clean, organized, and presentable Handle incoming and outgoing mail, packages, and deliveries Support administrative tasks including data entry, filing, scanning, and document organization Coordinate visitor access, including issuing badges and notifying team members Assist with conference room scheduling and office supply management Provide English/Spanish language support when needed Assist management and office staff with special projects Qualifications High school diploma or equivalent required; associate degree preferred Bilingual English/Spanish strongly preferred Experience in reception or administrative support; construction industry experience a plus Strong verbal and written communication skills Customer-service mindset with a professional, welcoming demeanor Ability to multitask and manage competing priorities Proficiency with Microsoft Office (Outlook, Word, Excel) Comfortable learning office communication systems Reliable, punctual, and able to maintain confidentiality What We Offer Competitive pay and benefits Opportunities for growth Supportive team environment Training and development opportunities

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. Not applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA.

About Company: Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. • Consistently surpassing the performance of competing properties.• A team of highly skilled, responsive managers and staff members.• Extensive expertise in operations, sales, and marketing. About the Role: The Front Desk Agent at Hotel Warner serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining the hotel's reputation by delivering exceptional customer service and addressing guest inquiries promptly and professionally. The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative tasks such as maintaining accurate records and handling communication channels. Ultimately, this position contributes significantly to guest satisfaction and the smooth operation of the hotel front desk. Minimum Qualifications: High school diploma or equivalent. Previous experience in a customer service or front desk role, preferably in the hospitality industry. Basic computer skills, including familiarity with property management systems and Microsoft Office. Strong communication skills, both verbal and written. Ability to work flexible hours, including weekends and holidays. Open Availability Preferred Qualifications: Experience working in a hotel or lodging environment. Knowledge of durable goods manufacturing industry terminology and processes. Proficiency in multiple languages. Certification in hospitality or customer service training. Familiarity with local area attractions and transportation options. Responsibilities: Greet and welcome guests upon arrival, providing a warm and professional first impression. Manage guest check-in and check-out processes efficiently using the hotel's property management system. Handle guest reservations, cancellations, and modifications accurately and promptly. Respond to guest inquiries and requests via phone, email, or in person, ensuring timely resolution. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain room availability. Process payments, issue receipts, and maintain accurate financial records for all transactions. Maintain the cleanliness and organization of the front desk area and lobby. Assist with administrative duties such as filing, reporting, and inventory management as needed. Skills: The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and provide exceptional service, ensuring their needs are met promptly and courteously. Organizational skills are essential for managing reservations, coordinating with various departments, and maintaining accurate records. Problem-solving abilities help the agent address guest concerns effectively and maintain a positive guest experience. Technical skills, including proficiency with property management software and basic office applications, enable efficient handling of check-in/check-out processes and financial transactions. Additionally, adaptability and multitasking skills are crucial for managing a dynamic front desk environment and responding to varying guest demands throughout the day.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably six to twelve months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.