Front Desk Agent
Front desk agent job in Albany, NY
Job Details 744 - Albany Marriott - Albany, NY Full Time $15.00 - $17.00 Hourly AnyDescription
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
FRONT DESK AGENT
Front desk agent job in Saratoga Springs, NY
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us:
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role:
Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Keys to Success in this Role:
At least 18 years of age
Prior experience in guest service capacity preferred.
Excellent guest service skills; attentive and detail oriented.
Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
Effective communication skills with the ability to communicate with both guests and co-workers.
Greet guests upon arrival.
Performs guest check-ins and check-outs, dispenses room keys. .
Processes/posts transactions associated with guests stays including incidental charges.
Coordinates with housekeeping/maintenance for availability and readiness of rooms.
Answers guest questions regarding facility and surrounding area.
Acts as a sales member for promotion of internal events, dining, and packages.
Forwards guest mail, package and deliveries to appropriate rooms.
Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
Completes assigned check lists and projects for scheduled shift.
Occasional lifting/carrying of up to 25 lbs.
Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
Selected applicants will be required to complete an online onboarding process.
Why Saratoga Casino Hotel?
401(k) with 4% Match
Free Employee Assistance Program
Robust Employee Recognition Program
$20.00 YMCA Memberships.
Local and National Discount Programs Through EAP & Tickets@Work
STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
Unlimited growth potential
Delicious FREE Meals in Our Team Dining Facility
Auto-ApplyHotel Front Desk Agent
Front desk agent job in Saratoga Springs, NY
Come join the team at the newly opened Brookmere Hotel & Spa, situated on the outskirts of Saratoga Springs. We are seeking passionate and guest service focused Front Desk Agents to join our team at the Hotel. Maintain outstanding professionalism with the ability to multitask and excel in a fast pace environment.
If you have an eye for detail, and a desire to learn and grow with a new company then we want to hear from you!
The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners.
Pay Range is $17-$19 based on experience.
Job Summary:
Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts.
Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager.
Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
Flexibility to work days, nights, weekends, holidays, and critical peak business days.
Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
Hay Creek offers an extensive benefit and incentive package, including;
Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
Free Life Insurance of $25K from HCH*
Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
Complimentary Staff Meals Daily
Weekly payroll schedule
Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
Dining Discounts at any HCH Property (50% off food for employee and guests)
Spas, Golf Course, and Activities Discounts at any HCH Property
Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America
Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
Supportive Culture that is fun and motivating, with open-door policy work environment
Employee Recognition Program through 'Delight Dollars' appreciation and prizes
Employee Assistance Program including 24/7 confidential support and KOFE financial education
Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
Free Parking
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.
To learn more, visit us at **********************
High School diploma or equivalent.
Ability to operate smoothly and professionally under high stress situations.
Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
1 year customer service experience required, hotel environment highly preferred.
Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.
May be subject to successful completion of background check.
FRONT DESK AGENT
Front desk agent job in Saratoga Springs, NY
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us:
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role:
Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.
Keys to Success in this Role:
At least 18 years of age
Prior experience in guest service capacity preferred.
Excellent guest service skills; attentive and detail oriented.
Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
Effective communication skills with the ability to communicate with both guests and co-workers.
Greet guests upon arrival.
Performs guest check-ins and check-outs, dispenses room keys. .
Processes/posts transactions associated with guests stays including incidental charges.
Coordinates with housekeeping/maintenance for availability and readiness of rooms.
Answers guest questions regarding facility and surrounding area.
Acts as a sales member for promotion of internal events, dining, and packages.
Forwards guest mail, package and deliveries to appropriate rooms.
Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
Completes assigned check lists and projects for scheduled shift.
Occasional lifting/carrying of up to 25 lbs.
Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
Selected applicants will be required to complete an online onboarding process.
Why Saratoga Casino Hotel?
401(k) with 4% Match
Free Employee Assistance Program
Robust Employee Recognition Program
$20.00 YMCA Memberships.
Local and National Discount Programs Through EAP & Tickets@Work
STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
Unlimited growth potential
Delicious FREE Meals in Our Team Dining Facility
Auto-ApplySecurity Officer - Front Desk Attendant
Front desk agent job in South Glens Falls, NY
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Officer - Front Desk Attendant in South Glens Falls, NY, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk Security Officer with Allied Universal at a manufacturing and industrial location, you will be the first point of contact for visitors and employees. Your role includes monitoring entry points, verifying credentials, and assisting with security-related inquiries, all while delivering exceptional customer service. Join a team that values integrity, teamwork, and innovation, and help to deter incidents by maintaining a strong, professional presence.
Position Type: Part Time
Pay Rate: $17.31 / Hour
Job Schedule:
Day
Time
Tue
04:00 PM - 12:00 AM
Wed
04:00 PM - 12:00 AM
Why Join Us:
Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Career Growth: Get paid training and access to career growth opportunities.
Financial Benefits: Participate in our retirement savings plan to invest in your future.
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
What You'll Do:
Provide customer service to visitors, employees, and/or contractors by carrying out security-related procedures and site-specific policies at the front desk.
Monitor access to the location, verify credentials, and assist with visitor management processes.
Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
Maintain accurate records of daily activities, incidents, and any unusual occurrences as required by the client site.
Communicate professionally with all individuals entering or exiting the facility, providing information and assistance as needed.
Support Allied Universal and client emergency response activities when appropriate, including coordination with local authorities if necessary.
Help to deter unauthorized access and/or suspicious activity through attentive observation and presence at the front desk area.
Minimum Requirements:
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver's license will be required for driving positions only.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ************
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ********************
Requisition ID 2025-1482480
Auto-ApplyFront Desk Medical Receptionist. Part time 24 hours weekly.
Front desk agent job in Albany, NY
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Company parties
Free food & snacks
Part-Time is 24 hours weekly. Medical Receptionist. 3 days a week. Tuesday, Wednesday and Thursday.
Fluent in Urdu, Hindi, Arabic, and Spanish a plus.
We are seeking a Front Desk Medical Receptionist to join our team. The ideal candidate will be the first point of contact for patients and provide administrative support across the organization.
Responsibilities:
- Greet and welcome patients as soon as they arrive at the office
- Process patient identification and insurance information accurately and relay to clinical staff. Check in patients politely with a smile.
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- keep inventory of stock
Experience:
-Proficiency in Medent EMR
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g., fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
Skills:
- Medical receptionist experience is a plus
- Knowledge of Medent EMR is a plus
- Strong customer support skills
- Familiarity with phone systems
- Experience in a medical office setting is advantageous
- Computer literacy including MS Office applications
- Basic clerical skills such as filing, copying, and scanning documents
- Exposure to event planning tasks is beneficial
- Proficiency in data entry tasks
Work to help create a cohesive, collegial and supportive environment with other office staff.
This position offers competitive pay based on experience. If you meet the qualifications above and are looking to be an integral part of our team, we encourage you to apply.
Job Type: Part-time
Pay: $19.00 - $23.00 per hour
Schedule:
Day shift
Monday to Friday
No weekends
Work Location: In person
Call Center/Reservationist
Front desk agent job in Stockbridge, MA
Job Details 57 INTERLAKEN RD - STOCKBRIDGE, MA $17.54 - $17.85 HourlyDescription
The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest's stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities.
ACCOUNTABILITIES
Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services.
Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller's interests.
Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales.
Accurately records guest information in the ResortSuite hospitality computer system.
Successfully cross-sells additional, appropriate Kripalu offerings to the caller.
Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock.
Answers phones in a polite and knowledgeable manner, answering caller's questions fully and clearly.
Provides follow up with guests and potential guests as needed.
Assists with other registrations and housing requests as assigned.
CORE COMPETENCIES
Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment.
Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles.
Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture.
Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu.
Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.
Embraces experiences as learning opportunities.
Accepts responsibility for personal and professional learning and growth.
Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.
BENEFITS (Start Day One of Employment)
Health Insurance
Dental Insurance
Vacation, Sick, & Personal Time, Paid Holidays
Vision
403b Retirement Plan
Flexible Spending and Dependent Care Accounts
Company Paid Short- and Long-Term Disability
Company Paid $50,000 Life Insurance Policy
Free Meals in the Kripalu Dining Hall
Discounted Purchases in the Kripalu Shop and for Healing Arts Services
Yoga Classes, and the opportunity to participate in Kripalu Programs
Qualifications
ESSENTIAL SKILLS AND EXPERIENCE
High School diploma or equivalent.
1-2 years customer service/sales experience.
Knowledge about Kripalu and the surrounding area.
Experience with phone service.
Strong customer service skills.
Professional & reliable.
Proficient with Microsoft office, specifically Outlook, Excel and Word.
Ability to learn new computer software applications.
Must be available to work evenings, weekends and some holidays.
Full time Hotel Guest Service Agent
Front desk agent job in Castleton-on-Hudson, NY
Comfort Inn & Suites East Greenbush is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced environment. Must be able to Multi-task. This is for a part time position that could turn into full time. Must be able to work both first and second shifts, as well as weekends. Starting at $17 per hour, can be more based on experience.
* Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
* Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
* Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
* Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
* Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
* Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
* Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer.
* Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
* All other duties as assigned or needed.
* Help with other departments as needed
* Weekends and holidays are required.
* individual will be working both AM and PM shifts.
Front Desk Receptionist
Front desk agent job in Albany, NY
TempToFT
Immediate Temporary to Hire position for an experienced Receptionist to join a growing company located in Latham! This position is the Front Desk Receptionist for the company's corporate headquarters.
The Front Desk Receptionist will be primary point of contact for all visitors and guests as well as the following;
Answer phones and transfer calls
Sort and distribute mail and faxes
Prepare outgoing mail
Other administrative projects as needed
Qualified candidates must have previous reception and/or customer service experience as well as intermediate computer and typing skills. Our client is looking for someone who will provide exceptional customer service and understands the importance of going above and beyond.
Don't miss this opportunity, submit your resume for immediate consideration!
968 Albany Shaker Road, Albany area, NY 12110, United States of America
Front Desk Representative
Front desk agent job in Jackson, NY
Job Description Benefits/Perks
Flexible Schedule
Great work-life balance
Paid time off
Ongoing training
We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.
Responsibilities
Greet patients as they arrive and provide an excellent customer experience
Answer Insurance phone calls and schedule appointments
Assist patients with paperwork, including consent forms
Maintain a clean and inviting environment
Provide general patient services and attend to the needs of patients throughout their services
Qualifications
One or more years of experience as a receptionist or similar role is preferred
Excellent communication skills with a commitment to customer service
Strong work ethic and positive attitude
Familiar with computers and scheduling software
Excellent multi-tasking skills
Call Center/Reservationist
Front desk agent job in Stockbridge, MA
The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest's stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities.
ACCOUNTABILITIES
* Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services.
* Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller's interests.
* Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales.
* Accurately records guest information in the ResortSuite hospitality computer system.
* Successfully cross-sells additional, appropriate Kripalu offerings to the caller.
* Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock.
* Answers phones in a polite and knowledgeable manner, answering caller's questions fully and clearly.
* Provides follow up with guests and potential guests as needed.
* Assists with other registrations and housing requests as assigned.
CORE COMPETENCIES
* Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment.
* Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles.
* Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture.
* Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
* Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
* Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu.
* Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.
* Embraces experiences as learning opportunities.
* Accepts responsibility for personal and professional learning and growth.
* Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.
BENEFITS (Start Day One of Employment)
* Health Insurance
* Dental Insurance
* Vacation, Sick, & Personal Time, Paid Holidays
* Vision
* 403b Retirement Plan
* Flexible Spending and Dependent Care Accounts
* Company Paid Short- and Long-Term Disability
* Company Paid $50,000 Life Insurance Policy
* Free Meals in the Kripalu Dining Hall
* Discounted Purchases in the Kripalu Shop and for Healing Arts Services
* Yoga Classes, and the opportunity to participate in Kripalu Programs
Front Desk Agent
Front desk agent job in Washington, MA
Only a two-hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58 acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast's most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guest's personalized needs. Wellness amenities include The Retreat at Mayflower Inn, a 20,000 sq. ft. sanctuary aiming to purify and detoxify through holistic treatments, promote wellbeing, and leave guests feeling relaxed and renewed. The resort also boasts expansive gardens, a tennis court, miles of hiking trails, a standalone two-story private-event space, The Huntress boutique, and two dining venues including The Garden Room for New England-inspired fine dining and the Tap Room, for casual country fare. In honor of the Inn's centennial birthday in fall 2020, acclaimed New York-based interior designer Celerie Kemble oversaw a dramatic redesign encompassing guest rooms and suites, Mayflower's signature restaurant, and the Inn's historic main house, featuring a charming parlor.
For more information: auberge.com/mayflower
Follow Mayflower Inn & Spa on Facebook and Instagram @MayflowerAuberge
Job Description
Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.
* Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
* Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
* Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
* Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
* Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
Qualifications
* 1 year in a similar role
* Strong interpersonal and communication skills
* Ability to handle multiple tasks efficiently
* Familiarity with hotel management systems and basic computer skill
Additional Information
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit ****************
MFINN2013 LLC is an Equal Opportunity Employer, M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFINN2013 LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Front Desk Receptionist
Front desk agent job in Saratoga Springs, NY
Job Description
Are you talented on the phone and detail-oriented, who loves interacting with people? We're looking for a positive and professional receptionist to be the face of our local business.
You'll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, schedule meetings, make travel arrangements, and assist us with other operations as needed.
The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. If this sounds like you, apply today!
Compensation:
$17 hourly
Responsibilities:
Take incoming phone calls and respond to emails and ensure the appropriate people receive all relevant information
Assist with other administrative tasks, such as data entry, copying, filing etc.
Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information
Plan for company trips and outings and provide itineraries to ensure off-site activities are a success
Assure incoming and outgoing mail is managed appropriately and handle deliveries
Answer incoming phone calls and greet walk-in customers
Record contact information from incoming calls and walk-in customers
Qualifications:
Must have graduated high school, received a G.E.D. or equivalent
Comfortable taking telephone calls and mitigating stressful situations
Exhibits working knowledge of Microsoft Office and basic computer skills
Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
1+ year of front desk receptionist experience or related job experience preferred
About Company
The mission of the Scott Varley Real Estate Team is to provide exceptional customer service, lead the real estate market, and build a world-class team of agents. We aim to be the real estate team of choice for residential and commercial buyers and sellers. We value kindness, integrity, accountability, productivity, and grit.
With more than 30 years of experience and more than 5,000 properties sold, The Scott Varley Team serves the real estate needs of buyers, sellers, and investors in New York State's Capital Region with dedication and pride. We serve all counties in the Capital District. The Scott Varley Team's affiliation with Keller Williams also connects us and clients to a national and international market. We're your neighbors across all geographical and virtual boundaries, plus we have the credentials and expertise to guarantee the best service in the industry.
Front Desk Attendant - Clifton Park
Front desk agent job in Clifton Park, NY
Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
Answer guest inquiries over the phone and in-person; providing accurate information.
Inform guests of upcoming promotions, specials, and events.
Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.
Balance receipts, count cash, and complete daily shift paperwork.
Manage lane inventory and assists with lane turnover tasks.
Maintain a sanitary, organized, and presentable area.
Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
Perform opening and closing duties as required.
Monitor guests for rule violations.
**** Must be able to work nights and weekends*****
Front Desk Receptionist (Bilingual Spanish)
Front desk agent job in Jackson, NY
Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.
NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.
NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.
Why Work at NYPCC:
We Pay Down Your Student Loans!
Productivity Bonus
Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
Paid Time Off and Company Paid Holidays
Annual Rate Increases
403B Retirement Plan with Company Match
Continuing Education Opportunities Available
Professional Development through NYPCC Academy
Amazing Workplace Culture
NYPCC Health and Wellness Events
Job Description
The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.
Greet and welcome clients and visitors directing them appropriately upon arrival
Check clients in and out on electronic health record system
Answer phones, take messages, and transfer calls as needed
Perform general office duties inclusive but not limited to scanning, faxing, and making copies
Schedule appointments for clients and conduct outreach as determined by management
Assist with processing referrals and intake related scheduling appointments for clients
Provide prescribers with both in-person and virtual support.
Assist prescribers and other staff to ensure efficient scheduling
Provide daily scheduling outreach and regularly submit summary reporting data
Processing of prior authorizations and obtain the required approval for medications
Facilitate Medical Records requests in compliance with state regulatory guidelines
Electronically store, accurately record patient information into EMR system
Provide support to all interdisciplinary teams, including clinical and medical staff
Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
Assist with opening and securely closing the clinic when required
Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
Perform other duties based on operational needs to provide a positive client experience
Qualifications
Must be Bilingual in English and Spanish
High School Diploma or equivalent is required
1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
Must be proficient in MS Office (Outlook, Word, and Excel)
Must have the ability to learn new software
Possesses the personality and demeanor to work with difficult clients
Must be detail-oriented and have the ability to multi-task
Must be a team player
Thrives under pressure in an outpatient client environment
1 form of picture ID (non-expired)
Unexpired passport: OR
Driver's License AND Social Security Card; OR
State ID Card AND Social Security Card
Additional Information
Salary: $19.00- $20.00 per hour
Compensation commensurate with experience and qualifications.
Front Desk Receptionist/Treatment Coordinator
Front desk agent job in Schenectady, NY
Job DescriptionBenefits:
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Benefits/Perks
Competitive Compensation
Great Work Environment
Career Advancement Opportunities
Job Summary
We are a family friendly orthodontic practice dedicated to creating beautiful smiles and delivering exceptional care. Were seeking a friendly, organized, and motivated Front Desk Receptionist to join our team. The ideal candidate is warm, professional, and able to guide patients smoothly through their orthodontic journeyfrom the first phone call to treatment planning and scheduling. You will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team. There will be Treatment Coordinator responsibilities as well to present treatment plans, financial options, and insurance coverage.
Responsibilities
Front Desk Duties
Greet patients with a positive, welcoming attitude
Manage check-ins and check-outs
Answer phone calls, respond to inquiries, and schedule appointments
Verify insurance benefits and update patient records
Handle daily administrative tasks, emails, and follow-up communication
Treatment Coordinator Duties
Conduct new patient consultations and assist with exam flow
Present treatment plans, financial options, and insurance coverage
Clearly explain orthodontic procedures, timelines, and expectations
Build strong relationships with patients and families
Track case acceptance and support the team in achieving practice goals
Qualifications
Strong customer service skills
Excellent organizational skills
Attention to detail
Familiarity with basic computer programs, such as the Microsoft Office suite
Previous office experience desire
What Were Looking For
Someone who is friendly, dependable, and team-oriented
A professional who can confidently discuss treatment and finances
A person who truly enjoys helping patients feel comfortable and informed
What We Offer
A supportive, positive work environment
Competitive pay (customizable if you want to add a range)
Opportunities for growth and continuing education
Employee perks/benefits (I can add specifics if you send details)
Hotel Front Desk Attendant
Front desk agent job in Hunter, NY
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Front Desk Clerk
Front desk agent job in Corinth, NY
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! of Front Desk Clerk in Corinth, New York. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.
Your job will include:
* Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
* Process payments and deposits.
* Run reports and submit maintenance request forms to ensure office efficiency.
* Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
* Prioritize customer satisfaction, address conflicts and solve problems promptly.
Experience & skills you need:
* High school diploma or equivalent experience.
* 1+ years of experience in customer service with exceptional customer service skills.
* Strong organizational skills and meticulous attention to detail.
* Computer literacy and the ability to learn new systems.
We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Estimated compensation for this position in the states of CA, CO, IL, MD, MNY, and WA is:
Hourly: $15.50 - $15.50
The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.
Auto-ApplyGuest Service Agent
Front desk agent job in Greenport, NY
Job Description
Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you!
Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture.
We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service.
Duties & Functions:
Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service
Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay.
Be the spokesperson of Greenport, understanding the needs and wants of any time of guest.
Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration.
Post any premium upcharges along with deposits due prior to check in.
Responsible for clearing/settling daily departures and settling open folios
Working alongside housekeeping to meet both owner and guest needs.
Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations
Identify repeat guests/VIPs, their preferences and reservation notes.
Attend and participate in daily stand-up meeting.
Must print and settle end of day paperwork and adhere to accounting procedures
Be prepared for all other duties assigned.
Specific Job Knowledge & Skills:
High School Diploma or equivalent required
College Degree in Business, Hospitality, or Related field preferred
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel preferred
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Front Desk
Front desk agent job in Hillsdale, NY
Job DescriptionBenefits:
Competitive salary
Benefits/Perks
Competitive Compensation
Great Work Environment
Career Advancement Opportunities
We are seeking a Front Desk for our Medical office to join our team! As a front desk you will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team.
Medical office which specializes in Neurology, headaches and spine care is looking to hire front desk medical receptionist/Medical Assistant . We have a position open to work.
Medical Receptionist needs to be able to work on:
Queens office - Monday 9-6:30pm /till close, (Tuesday 9 -5 /till close ), Wednesday ( 9-4), Thursday (9-5 /till close),
Fridays ( 9- 3pm/till close )
**Brooklyn office Monday ( 11:00- 5:00 pm ) , and every other Thursday, ( 11- 5pm ) occasional fill in when coverage is needed and in Manhattan alternating Wednesdays (10-4:00 pm) and every other Wednesday in Manhattan - ( 12:00 - 7:00 pm ) **
and
Job Responsibilities:
Will do verify insurance eligibility, authorizations for medications/ procedures. Prepare and set up IVs.
Answer calls, schedule appointments, scan documents into electronic medical records system, sends and reviews incoming faxes. Will confirm patient appointments, obtain referrals from patient's primary care doctors and more.
Qualifications: Must have at least one year experience working in medical office as a receptionist/ front desk and have experience doing eligibility and authorizations.
Responsibilities
Greet patients who walk through the door
Ascertain their needs and get them checked in
Pull their medical records, or take a new patient history
Answer the phone and schedule appointments or answer patient questions
Maintain comprehensive medical records, as needed
Qualifications
Strong customer service skills
Excellent organizational skills
Attention to detail
Familiarity with basic computer programs, such as the Microsoft Office suite
Previous office experience desired
Must have at least one year experience working in medical office as a receptionist/ front desk and have experience doing eligibility and authorizations.