Reservations Agent
Front desk agent job in New York, NY
At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives.
Essential Functions and Responsibilities of the job include but are not limited to:
Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected.
Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct.
Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed.
Excellent organizational skills and attention to detail
Ability to handle challenging situations and resolve customer complaints in a professional and timely manner.
Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences)
Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information.
Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy.
Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential.
Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example.
Perform Switchboard duties and direct calls as needed.
Participating in training and development programs to improve job skills and knowledge.
Performing other duties as assigned by the management team.
Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
Ability to work independently and as part of a team in a fast-paced and dynamic environment.
Qualifications:
Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required.
Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction.
Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important.
Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential.
Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial.
Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary.
Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.
Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential.
Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected.
Refined verbal and written communication skills.
Minimum 2 years of progressive experience in a hotel or a related field requirement.
Ability to work overnight, weekends, and holidays.
Ability to stand or walk for long periods of time.
Must be able to lift, push, and pull items up to 40 pounds.
All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
Business Level Bilingual Mandarin - Receptionist - Onsite and 12-Month Contract (6-Hour Shift)- New York, NY
Front desk agent job in New York, NY
Job title: Business Level Bilingual Mandarin - Receptionist
Pay ranges: $20.00 to $23.00/hr
Job Type: 1-Year Contract (Possibility to extend up to 24-Month Contract)
Working Hours: 9am to 3pm (6-hour shift)
Responsibilities:
・Maintain a clean, organized, and professional office environment including tidy up lobby, conference rooms and dining areas as needed.
・Greet employees and visitors.
・Answer and direct phone calls promptly and professionally.
・Receive and distribute mail and packages and support outgoing mail and shipping packages.
・Support employee general requests on office admin ticketing system.
・Greet new hires for onboarding/and assist HR with offboarding as needed.
・Conduct inventory, order and replenish office supplies, office snacks/drinks as needed.
・Assist in planning and coordinating company events and meetings.
・Assist with menu selection for office catered lunches and onsite cater coordination.
・Other office admin responsibilities as assigned.
Qualifications
・2+ years Receptionist Experience
・Excellent customer service skills.
・Professional appearance and demeanor.
・Ability to work independently and collaboratively.
・Proficiency in Microsoft Office365 (Excel, Word, Outlook)
・High School Diploma/Community College
Temporary Receptionist
Front desk agent job in New York, NY
Clarity Recruiting is looking for experienced support staff looking for their next opportunity. We have multiple clients looking for Receptionists/Office Assistants/ Event Assistants on a temporary day to day basis.
The general hourly range for these roles are $17-20/hr DOE
Responsibilities will possibly include:
Answer and direct phone calls
Assist in the preparation of regularly scheduled reports
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Requirements and skills:
1-2+ years experience as a Receptionist, Office Assistant or has worked hospitality
Knowledge of office management systems and procedures
Proficiency in MS Office
Excellent time management skills and the ability to prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Bilingual Receptionist (French + English)
Front desk agent job in New York, NY
Job Title: Receptionist - Executive Floor (5th Floor)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Rate of Pay: $26.50-$27.35/hr
We are seeking a polished, professional, and experienced Receptionist to serve as the primary point of contact on our executive fifth floor. This role requires exceptional hospitality, strong communication skills, and the ability to create a welcoming and professional atmosphere for all visitors and executives. While the position is based on the fifth floor, the Receptionist will provide cross-functional support to reception desks across all nine floors as needed.
Key Responsibilities
Executive Floor Reception: Serve as the primary receptionist for the 5th floor, where executive team members are located; maintain a high level of professionalism and discretion.
Guest Management: Greet and welcome visitors, escort guests to conference rooms, and create a strong first impression.
Hospitality Services: Offer refreshments, ensure meeting rooms are prepared, and support a premium guest experience.
Coat & Personal Item Handling: Manage coats and personal belongings for visiting guests.
Visitor Registration: Process visitor badges, maintain accurate guest logs, and handle check-in/check-out procedures.
Meeting Support: Schedule meetings, coordinate room bookings, and assist with logistical needs.
Switchboard & Call Handling: Manage incoming calls, including French-language calls (6-7 per week); route calls promptly and accurately.
Cross-Floor Support: Assist reception desks on other floors depending on operational needs.
Administrative Support: Perform light administrative tasks and utilize Microsoft Office for basic documentation and communication.
Required Qualifications
Bilingual French & English - Mandatory (Non-Negotiable).
Minimum of 2 years of receptionist, front desk, corporate hospitality, or administrative experience preferred.
High level of corporate polish, professionalism, and customer service orientation.
Strong verbal and written communication skills in both languages.
Proficiency in Microsoft Office (Outlook, Word, Excel).
Ability to remain calm, composed, and organized in a fast-paced environment.
Strong attention to detail, reliability, and a proactive approach to service.
Ideal Candidate
The ideal candidate is poised, confident, hospitality-minded, and able to interact effectively with executives and VIP guests. They take pride in maintaining a polished and seamless reception environment and can adapt quickly to shifting priorities across multiple floors.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
Office Associate
Front desk agent job in Red Bank, NJ
Robert Half is hiring an Administrative Assistant for a growing organization in the Red Bank, NJ area. We are looking for all levels of experience but a minimum of 1+ years of office experience is required.
Excellent flexible hours, collaborative team environment, and room to grow
Apply today!!
Main Tasks:
Answering emails, directing inquiries as appropriate
Assisting with scheduling and calendar management
Preparing and organizing documents, reports, and correspondence
Maintaining office supplies and inventory
Supporting client communications and service coordination
Assisting with data entry and record keeping
Performing general administrative tasks as needed
Front Desk Receptionist
Front desk agent job in Warren, NJ
Carbro is a diverse team of professionals specializing in Infrastructure Construction, seeking a full time receptionist to work in our Corporate Offices.
Role Description
This is a full-time, on-site role for a Front Desk Receptionist located in Warren, NJ. The Front Desk Receptionist will be responsible for greeting and directing visitors, managing phone calls, performing clerical duties, and providing exceptional customer service. The role includes answering phones, maintaining records, correspondence and supporting the overall operation of the front desk.
Qualifications
Experience in Phone Etiquette and Receptionist Duties
Proficient in Clerical Skills
Strong Communication and Customer Service skills
Ability to multitask and manage time effectively
High school diploma or equivalent
Previous experience in a similar role is a plus
Showroom Receptionist
Front desk agent job in New York, NY
AJ Madison is currently seeking a Showroom Receptonist join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.
Essential Duty and responsibilities:
Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;
Partner with internal staff to make sure every client has a noticeably better experience;
Answering and directing telephone calls;
Taking and relaying messages;
Tracking daily customer traffic
Assisting Sales team with non-converted quotes by contacting the client to gauge interest and address any follow-up questions.
assisting in converting said quotes or reaching out to salespeople for continued follow-up.
Contacting clients 2 weeks prior to the ship date of the order to validate everything is ready
form of payment
Adjusting payment as needed and/or bringing any issues to the salesperson owning the order.
Items
delivery date
Following up with clients post-delivery
thank you cards/messages
ensure the delivery/installation went well
answer any questions and potentially connecting the client with either their salesperson or Customer Service.
Assisting in growing future business.
Answering customer service and general inquiries,
Receive all incoming packages, mail, and additional deliveries;
Support office management duties and showroom operations
Manage office supply and inventory, furniture, and food/drink orders.
Partner with showroom & corporate marketing teams to execute and recap local market events
Assist with experiential projects and gifting as needed
Follow local events SOP and checklists to track plans, run of show, and event prep
Handle all local logistics (big and small) for events - including but not limited to service
providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.)
contracts, submit invoicing, payments, schedules, communication, follow up, invites,
attendee lists, mailings, and more
Research new service providers for event projects as needed
Provide all necessary receipts, invoices, documentation to corporate marketing
Work with local event production resources and vendors as required
Travel within local markets to execute community/trade events and drive community
engagement/awareness
Skills and Qualifications:
A minimum of 4 years' experience in a customer service-related field
Strong customer experience background & skills;
Professional appearance;
Outstanding attention to detail, organized, collaborative, and creative individual;
Excellent writing and communication skills;
Proficiency in software applications including Microsoft Word, Excel, and Outlook;
Bonus if experience working with attendee invite management systems such as Event Farm, EventBrite, Splash, etc.
Ability to multi-task while maintaining strong attention to detail;
Ability to take initiative, be proactive, and work independently;
Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;
At least a high school diploma or equivalent;
Must be available to work Sundays.
Medical Front Desk- Dermatology
Front desk agent job in New York, NY
Front Desk Representative - Dermatology (Professional Experience Required)
Location: New York, NY | On-Site | Full-Time
Seeking a highly professional, polished, and experienced Dermatology Front Desk Representative. To be considered, candidates must have prior dermatology front desk experience and demonstrate a professional appearance, excellent communication skills, and the ability to manage a fast-paced, high-profile patient environment.
This is an on-site, full-time position. Start date is ASAP and this role is a high priority for the practice.
About the Role
This is a full front desk administrative role supporting a high-profile dermatology practice. You will check patients in and out, verify insurance, process authorizations and referrals, collect co-pays, and handle high-dollar payments. Professionalism, accuracy, and discretion are essential, especially when interacting with high-profile patients.
You will primarily work at the 317 East 34th Street location and may cover other areas or floors within the same building when a physician is out.
Key Responsibilities
Full front desk administration, including check-in and check-out
Insurance verification, authorizations, referrals, and financial collections
Handling high-dollar cosmetic and surgical payments with accuracy and discretion
Scheduling across medical, cosmetic, Mohs, and vein procedures
Managing high-volume phone lines with professionalism
Maintaining accurate patient records using the EMMA ModMed system
Assisting across front desk areas as needed
Communicating clearly with physicians, practice leadership, and patients
Providing exceptional customer service at all times
Maintaining a polished, professional appearance at all times
Ensuring confidentiality, accuracy, and adherence to all practice standards
Patient volume:
Monday-Wednesday: 30-40 patients per day
Thursday-Friday: 15-20 patients per day
Required Qualifications
Dermatology front desk experience required
Experience in a medical office with check-in, check-out, insurance, and authorizations
Professional, articulate, well-spoken, and reliable
Ability to multitask and remain composed in a fast-paced environment
Strong attention to detail and discretion when handling high-profile patients
Tech-savvy with experience using EMR systems (ModMed preferred)
Positive attitude and strong commitment to patient service
Ideal Candidate
The practice is seeking someone similar to their top-performing team members:
Well-spoken, polished, articulate
Professional appearance and demeanor
Reliable, not rushed or disorganized
Focused, accurate, and dedicated
Someone who shows up, works hard, and represents the practice well
Schedule
Monday-Friday
Start time varies between 8:00-9:00 AM, ending at 4:35 PM.
Every other Monday the schedule shifts due to a late-starting provider.
Why This Role Stands Out
Opportunity to work directly with high-profile patients
Stable, prestigious dermatology practice
Professional, fast-paced environment
Clear expectations and supportive leadership
Front Office Application Support - Elite FinTech - Up to $160,000 + Bonus
Front desk agent job in New York, NY
Title: Front Office Application Support
Client: Quant Fund - Global collaborative firm run by passionate Computer Scientists
Salary: up to $160.000 + bonus + package/perks
In this position you will manage the readiness of global trading platforms, covering pre-trading and post-trading activities. Quickly identify, analyze, and resolve issues or escalate as needed to minimize disruptions and prevent outages, ensuring smooth trade operations. (
A full and detailed job spec is available)
The successful candidate will have the following skills/experience -
✔️Minimum 2 years front office support experience
✔️Solid Python and/or Bash scripting
✔️An understanding of relational databases and querying (SQL, Postgres etc.
✔️Must love Linux
A personality and genuine passion in technology!
(Nice to have) Computer Science Degree
If the above is of interest, please apply or reach out directly to myself at *********************
Front Office Receptionist
Front desk agent job in New York, NY
Front Office Receptionist. Multi tasker. Professional appearance. Courteous. Well spoken. Bilingual in English and Spanish. Hospitality experience is a plus. Full time and part time positions available.
Front Desk Coordinator
Front desk agent job in New York, NY
About Us
RE Brands is a fast-growing fashion company that owns and operates Real Essentials, one of the top-selling apparel brands on Amazon. We're a dynamic, innovative team redefining value-driven fashion through design, speed-to-market, and technology. With licenses like Juicy Couture Sport, Nautica, and Hunter, and a rapidly expanding retail and wholesale presence, we're scaling across e-commerce and brick-and-mortar channels.
Job Description
We're looking for a personable, detail-oriented Front Desk Coordinator to be the face of our NYC office. This is an entry-level position ideal for someone with strong interpersonal skills, a proactive mindset, and an interest in supporting day-to-day office operations.
Responsibilities
Manage and maintain front desk operations
Greet all visitors with warmth and professionalism
Schedule guests and vendor visits with the building
Coordinate office needs such as ordering supplies, stocking the kitchen, and maintaining cleanliness
Manage sample ordering, returns, and organization
Liaise with building management on administrative and operational requests
Assist with office-wide communication and internal team support as needed
Requirements
Some prior administrative, office, or customer service experience preferred
Excellent communication and organizational skills
Ability to multitask and stay proactive in a fast-paced environment
Friendly, professional demeanor and team-first attitude
Front Desk Agent for luxury Hotel
Front desk agent job in New York, NY
Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience.
The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer.
Responsibilities
COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information
Qualifications
Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed
Auto-ApplyReservations Agent
Front desk agent job in New York, NY
We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives.
ESSENTIAL FUNCTIONS AND DUTIES:
Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries.
Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
Process accurate billing and payments, ensuring that the reservation is secured and correct.
Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed.
Handle challenging situations and resolve guest complaints in a professional and timely manner.
Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences.
Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information.
Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy.
Run daily reports while maintaining and completing daily task list.
Adhering to hotel policies, procedures, and standards, including data privacy and security.
Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected.
Perform Switchboard duties, other administrative duties and direct calls as needed.
Participate in any training and development programs to improve job skills and knowledge.
Performing other duties as assigned by the management team.
KNOWLEDGE, EXPIERENCE AND SKILLS
A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required.
Experience with Opera preferred.
Knowledge of the city, particularly tourist attractions.
Professional demeanor, strong ethical standards, and the ability to maintain confidential information.
Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems.
Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
Excellent organizational skills and attention to detail, with the
Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
Proficiency in basic computer skills, including knowledge of scheduling
Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
Commitment to upholding the highest standards of customer service, professionalism, and integrity.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to stand for extended periods and work in a fast-paced
environment.
Endurance to withstand long hours of standing, walking, and repetitive motions.
Lift and carry objects weighing up to 30 pounds.
Flexibility to bend, stoop, reach, and perform physical tasks.
Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
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Reservationist
Front desk agent job in New York, NY
RESERVATIONIST
We vow to meet and exceed the highest standards of excellence and provide an unparalleled dining experience. Simply put, we strive to provide:
“Great Food, Great Service, and Great Vibe”
Essential Duties and Responsibilities:
· Handle reservations for all Catch Hospitality Group restaurants in NYC's Meatpacking District
· Answers all phone calls with a warm, inviting and professional tone
· Maintain an efficient and accurate reservation system
· Full understanding of all basic restaurant information, including floor plans and service flow of the restaurant
· Communicates all reservations, cancellations and guest issues with the Restaurant and Events Managers and the Maitre'd
Apply now if you:
· Have at least 1 year reservations experience with a high volume, fine dining restaurant
· Are organized and proficient at multi-tasking
· Are a reliable, flexible team player willing to learn and adapt to new situations
· Have strong verbal communication skills
· Are committed to perfection and have a genuine passion for hospitality
· Thrive in a fast-paced environment and work well under pressure
· Have open availability to work days, nights and weekends
What we offer you:
· Unparalleled training and development programs
· Generous employee discounts on dining, retail, amusements and hotels
· Flexible schedules
· Multiple health benefit plans to suit your needs
· Dental, vision, voluntary life, short term disability
· Paid sick leave
· Opportunities for advancement
· Community volunteer opportunities through Landry's League
· Positive and respectful work environment where diversity is valued
· Pay rate: $17 - 25 per hour
Learn more by visiting our website at
************************
EOE
Reservationist
Front desk agent job in New York, NY
Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.
Job Summary:
*This position is for PM shifts only*
Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service.
Essential Job Duties & Responsibilities:
Job duties and responsibilities include, but are not limited to the following:
Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid.
Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management.
Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team.
Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
Fields phone and email inquiries for GHM. Communicates messages to management or the correct department.
Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager.
Reports to each scheduled shift on time, in uniform, and ready to work.
Assists other stations or areas of the restaurant when requested by management.
Qualifications:
Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
Must be reachable by email and able to communicate via phone as well.
Communicates information effectively and efficiently.
Excellent organizational skills and attention to detail.
Possesses a positive, results-oriented, team-player mentality.
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
Ability to under pressure and maintain professionalism when working under stress.
Knowledge of workplace safety procedures and local Department of Health standards.
Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
Ability to execute steps of service in adherence with company policy.
Excellent interpersonal and customer service skills.
Excellent communication with management and teammates.
Ability to operate phones.
1+ years similar experience preferred.
New York State's Pay Transparency Law requires employers to include a range of pay for
all advertised job, promotion, or transfer opportunities.
New York Pay Range$20-$23 USDBenefits (with variation for full-time/part-time employment):
Structured, generous compensation for all positions
Comprehensive Medical, Dental, and Vision benefits
Flexible Spending Account/Health Savings Account
Commuter Benefits
Referral Bonus Program
Career Advancement Opportunities
Employee Recognition Awards
Paid Time Off
Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.
Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************.
Auto-ApplyReservationist
Front desk agent job in Garden City, NY
Hiring Immediately Reservationist Hourly rate $20.86 Transdev is proud to offer Hourly rate range $20.86-$20.86 Benefits include: * Vacation, Sick time, Floating Holidays and paid time off for 9 observed holidays * Medical, dental & vision after 30 calendar days of employment for full-time employees, life insurance, 401k retirement benefits
OVERVIEW:
Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely, accurate, and courteous customer assistance and information to the general public daily. Work requires reservationists to exercise judgement to ensure compliance with established policies, procedures, and guidelines. Reservationists are required to maintain sensitivity and patience to a diverse group of individuals including the elderly and persons of disability in a demanding call center environment. Work involves a large amount of verbal communication, by telephone; attention to detail to prevent errors; good problem-solving skills, and the use of various computer software applications and phone system.
Position is under the direct supervision the Call Center Manager. All telephone calls are recorded and monitored for quality assurance & training purposes and will be used in employee evaluation sessions.
RESPONSIBILITIES:
+ Receive inbound client calls.
+ Book reservations for paratransit service.
+ Provide prompt and courteous customer service to inquiries from the general public.
+ Work closely with the dispatchers to ensure on-time performance and efficiency of service.
+ Verify and update passenger information, locations, addresses, and special comments using system software.
+ Advise potential applicants of the eligibility requirements and assist them as instructed.
+ Prepare applications to be sent out to perspective applicants.
+ Maintain sensitivity and patience to a diverse group of individuals.
+ Email/fax client's certification information for visitor requests to other transit agencies within the nation.
+ Intake customer complaints and document to appropriate department personnel for resolution.
+ Must be reliable and maintain regular attendance to assure efficient and effective performance of job duties.
+ Maintains various logs and produces reports as assigned.
+ Perform other job-related duties assigned by management.
Requirements:
+ Ability to acquire a working knowledge of Nassau Inter-County Express service area.
+ Ability to communicate clearly and concisely both verbally and in written form.
+ Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
+ Ability to operator standard office machines including, but not limited to, fax, copy machine, printers, scanner, computer, telephone and label makers.
+ High School diploma or GED required.
+ Typing speed of at least 35 wpm required; Excellent speed and accuracy preferred.
+ You must be able to pass a drug test and a criminal background check.
+ Must be able to work a flexible schedule, work hours may include a nonstandard workweek, overtime, with various shifts and weekend work.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
+ 100 % of work is accomplished indoors and in air conditioned or well-ventilated facilities.
+ Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
* Successfully pass a pre-employment drug screen and Background check.
With over a decade of experience managing the contract for Nassau Inter-County Express (NICE Bus), Transdev has consistently demonstrated its commitment to excellence. Our dedicated team at NICE Bus has achieved significant milestones, continuously striving to enhance the customer experience. Through innovative practices, a focus on safety, and a customer-first approach, we are setting new standards in public transportation.
For more information, please visit our website at *******************
About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6569
Pay Group: QSN
Cost Center: 517
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
Front Desk Agent
Front desk agent job in North Brunswick, NJ
Job DescriptionBenefits:
Flexible schedule
Free uniforms
Paid time off
Training & development
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
GUEST SERVICE AGENT / FRONT DESK AGENT DUTIES AND RESPONSIBILITIES:
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Coordinates all information between various departments to ensure an effective and timely solution to guests issues that arise.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's & currency exchange when applicable.
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
Advise guest of any messages, mail, faxes, etc. received for them.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Perform other duties as requested by management.
PREREQUISITES:
Experience: Previous hotel-related experience desired.
Physical: Requires typing, writing, standing in duration, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Weekends as needed
Education:
High school or equivalent (Preferred)
Guest Services Agent | Homewood Suites by Hilton Midtown Manhattan | PM Hotel Group
Front desk agent job in New York, NY
What You'll Do:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.
Here are a few of the other tasks that will keep you busy on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Guest Service Agent
Front desk agent job in New York, NY
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.
We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About you...
Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
Ability to speak a secondary language is a plus.
Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
30.9833
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Office Agent (344 Brewster, NJ)
Front desk agent job in Newark, NJ
Job Description
The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted.
Core Competencies:
Technical Competence & Knowledge
Leadership
Analytical
Communication skills
Organizational skills
Job Duties
Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements.
Computer system proficiency for airline booking and load planning.
Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products.
Breakdown Airwaybills (AWBs) in accordance with airline requirements.
Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains' (NOTOCs), and other relevant documents. Check for accuracy and completeness.
Send special handling telexes/messages in accordance with airline requirements & regulations.
Release flights and check for completion of data transfer between computer systems to the extent possible.
Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations.
Ensure documents are filed with CBP in accordance with required deadlines.
Answer queries, tracing actions in a timely manner.
Ensure retention of required delivery records.
Initiate freight discrepancy action where required.
Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),
Ensuring secure storage as required.
Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations.
Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements.
Document locations received from check in process on correct tallies, verifying totals for accuracy.
Initiate discrepancy messaging as appropriate after completion of check in.
Prepare, assign documents and notification to consignees and/or brokers.
Finalize shipments in Computer systems when required.
Verify that complete shipments have been appropriately signed for and the documentation finalized.
Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements.
Obtain US Customs Release of aircraft & freight.
Requirements
Must be 18 years of age.
High School diploma.
Enthusiastic about Customer Service
Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
Ability to work nights, weekends, holidays, and varying schedules.
Proficient Computer Skills
Must be able to stand, lift, bend for an extended period.
Must successfully complete airline specific training programs and recertification
The ability to read, write and fluently speak and understand the English language.
Ability to work nights, weekends, holidays, rotating shifts and varying schedules.