Front Office Host | Full-Time ~ $17/hr
Front desk agent job in Bastrop, TX
Are you passionate about hospitality and providing exceptional guest experiences? This is an incredible opportunity to join the Front Office team at Hyatt Regency Lost Pines Resort & Spa! As Front Office Host, you'll play a vital role in creating memorable experiences from the moment guests walk through our doors. This highly visible position is all about connection-engaging in casual conversations and sharing our hotel's amenities, services and promotions to enhance every guest's stay.
What You'll Do:
Warmly Welcome Guests: Guide guests through the registration process, ensuring they feel valued and at home from the very start.
Communicate with Flair: Share information about our hotel amenities services and exciting promotions, helping guests make the most of their stay.
Handle Transactions Smoothly: Process payments and manage inquiries with efficiency and a friendly demeanor.
Create Memorable Experiences: Your interactions will directly impact guest satisfaction, making every conversation an opportunity to shine.
Why Join Us?
At Hyatt, we believe that our success comes from our dedicated and caring associates. You'll work in an environment that not only demands exceptional performance but also rewards it with career growth, job enrichment, and a supportive team atmosphere. If you're ready to embrace this challenge, we're excited to welcome you!
Benefits | We
care
for people so they can be their
best
.
Our colleagues enjoy:
Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days - Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Healthcare FSA - saves you money for medical expenses
Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
Discounted Room Nights - for you, your friends and your family!
Free Parking - convenient and cost-free parking for all our associates
Paid Time Off - Take the time you need to recharge and stay healthy
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance - 24/7 emotional support, legal guidance, personal & financial resources
Employee meals - in our cafeteria for full-time, part-time and on-call colleagues
Tuition Reimbursement: Further your education with our support.
Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!
Diversity Groups - Join our inclusive and supportive community
Colleague Recognition Programs - Be celebrated for your hard work and dedication.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
A genuine desire to meet the needs of others in a fast-paced environment.
Strong verbal and written communication skills that make every interaction count.
The ability to stand for extended periods while maintaining a positive attitude.
A college degree or current pursuit of one is preferred.
Open availability to work various shifts, including mornings, afternoons, evenings, weekends, and holidays is required for this full-time role.
Previous front office experience is preferred, but a passion for hospitality is what truly matters!
Must be 18 years of age or older.
Receptionist
Front desk agent job in Houston, TX
We are a commercial construction company in search of a Full Time Receptionist/Administrative Assistant in the Houston/Spring Branch Area. REQUIRED QUALIFICATIONS:· Punctual and responsible· Strong sense of accountability and integrity· Well-organized, efficient, and detail-oriented· Proficient @ Microsoft Office (Excel, PowerPoint, Outlook, Word)· Exhibits excellent phone etiquette· Knowledge of general office procedures: faxing, filing, conference calls, data entry, and ordering office supplies We provide a stable, dynamic, and a professional work environment.
If you would like to become a part of our future as a company that provides growth, longevity, and compensation for going above and beyond as a valued team member, then please submit your resume with salary requirements and 3 references for employment consideration.
Knowledge in the construction industry is a plus, but not required.
**Please email resume with salary requirements and references to: Rachel@epochconstruction.
net No phone calls please.
Front Desk Agent
Front desk agent job in Alpine, TX
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Agent for the Travelodge/Penny's Diner of Alpine, TX. Hiring for both Full and Part time.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyHotel Welcome Desk Agent
Front desk agent job in Austin, TX
←Back to all jobs at Scenic Property Group Hotel Welcome Desk Agent
Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status
Introduction:
We are seeking a friendly and professional Welcome Desk Agent to join our team at the Canopy by Hilton Austin Downtown. The Welcome Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
Reservationist
Front desk agent job in Texarkana, TX
The Ark-Tex Council of Governments (ATCOG) is now accepting applications for a part-time Reservationist, Announcement #2521. This is a part-time position located in the Texarkana, Texas office. This position is responsible for receiving transportation requests via phone and assigns client pick-ups to schedules and dispatching TRAX vehicles. This position assists in day to day operations of Rural Public Transportation services. This position also coordinates with the drivers in given area for vehicle repair, scheduling, managing compensatory time and time off. They will also review paperwork submitted by drivers in given area, including timesheets.
Your application MUST identify the required minimum qualifications for this position. Please detail how you meet the minimum qualifications AND respond in detail to the KSA's in the "Worked Performed" blocks of the application. You may use plain bond paper in order to effectively respond to all the KSA's.
EDUCATION/TRAINING/EXPERIENCE: High school diploma, or equivalent, plus two (2) years dispatching experience in the demand-responsive transportation field. Bi-lingual is preferred.
KNOWLEDGE/SKILLS/ABILITIES (KSA's)
Knowledge of transit operations and practices, particularly of demand-responsive systems. Knowledge of roads and streets within given region.
Skill/Ability: Computer skills with knowledge of Windows environment programs such as Word and Excel. Ability to operate communication equipment and the ability to dispatch vehicles throughout a transit system. Basic arithmetic and proper use of the English language, spelling and grammar required. Ability to operate vehicles in a safe and lawful manner in accordance with motor vehicle laws and regulations. Ability to see, hear, reach, stoop, bend, and lift and carry up to 30 pounds required. Must possess ability to perform essential job functions with or without reasonable accommodations. Additional Requirement: must possess a valid motor vehicle operator's license subject to an approved motor vehicle report.
Having met the above detailed minimum qualifications, your application will be evaluated on: additional related education and experience in the areas listed above.
Spa Reservationist
Front desk agent job in San Antonio, TX
The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.
Job Description
The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
Responsibilities
Check guests in and out according to Forbes Standards
Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
Up-sell, cross-sell, and pre-sell Mokara services and products.
Provide tours of the spa and offer/serve beverages as needed.
Communicate spa promotions with guests.
Qualifications
Must be able to communicate effectively in a professional business environment.
Ability to accurately and efficiently input information into computer systems
Ability to prioritize, organize and follow up all responsibilities
Ability to work a flexible schedule to include nights, weekends and holidays
Ability to stand for an 8 hour shift
Previous customer service experience
Previous cashiering experience is preferred
High school diploma or equivalent.
Ability to lift, carry, push, pull 30 lbs.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Auto-ApplyReservationist
Front desk agent job in El Paso, TX
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
* Answer passenger calls collecting all necessary trip information for the permissible time period.
* Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
* Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
* Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
* Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
* Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
* Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
* Maintain accurate records and appropriate filing systems.
* Communicate effectively with operations staff regarding scheduling or passenger issues.
* Ability to handle multiple tasks accurately and effectively.
* Excellent customer service.
* Professional demeanor and appearance.
* Reliable in attendance.
* Team player and helpful to staff, management, and peers.
Qualifications
Talent Requirements:
* Strong computer & customer service skills in a fast-paced environment.
* Data entry experience and general knowledge of windows-based computer system and Microsoft Office.
* Experience in para-transit scheduling systems, preferred.
* Ability to read, write, and speak clearly the English language. Good knowledge of Spanish required, able to use multi-line phone systems and handle multiple tasks concurrently. Excellent verbal and communication skills in both English and Spanish.
* Ability to work independently and follow directions
* Possess excellent decision-making skills.
* Excellent attendance record.
* Excellent verbal and written communication skills.
* Telephone speaking and/or call center experience.
* MUST be flexible to work weekends, holidays, and shifts ranging from 6:00 am to 6:00 pm (subject to changes based on ridership demand)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
Auto-ApplyFront Desk Attendant
Front desk agent job in Amarillo, TX
Performs routine manual and/or clerical work in a related area. Work may involve strenuous physical activity and/or exposure to the outdoors Work is performed under supervision and is evaluated through observation and results obtained.
Responsible for greeting patients and visitors warmly and professionally.
Answer phone calls.
Maintain confidentiality of patient information in accordance with HIPAA guidelines.
Keep the front desk and waiting area clean, organized, and welcoming.
Completing annual HIPPA & TTUHSC Institutional Compliance trainings.
Other duties assigned as needed by supervisor.
Ability to read and write equivalent to completion of the 10th grade plus one year experience.
Reservations Agent
Front desk agent job in Fort Worth, TX
Job Details Entry FORT WORTH, TX Full Time Swing Hospitality - HotelDescription
ABOUT HOTEL DROVER:
Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.
Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life's simple pleasures and genuine Texas hospitality.
So, dust off your boots, grab your hat and join us at Hotel Drover.
WHO WE'RE SEEKING:
We're seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community - someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.
We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.
We have poured our passion, energy, and excitement into crafting an extraordinary place and brand - and we know that the right Reservations Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!
The Reservations Agent's job is to ensure all incoming and internal calls are answered swiftly and appropriately according to brand standards. Answer In Room Dining calls and take orders accordingly. Handle guest inquiries and issues and ensure service recovery is efficient and appropriate.
Some of your responsibilities include:
Embody the shared values of Hotel Drover.
Ability to manage multiple functions and deliver results in a demanding, fast paced environment.
Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand.
Always maintain a professional and high-quality service-oriented environment
Answer all incoming calls to the hotel and transfer/direct appropriately
Answer all internal calls including guests, and other departments and assist accordingly.
Assist with calls for room reservations.
Handle guest service requests and dispatch accordingly to appropriate departments.
Use the Marriott GXP Program to live chat with guests, take service requests, and log incidents.
Handle guest mail and packages to ensure proper storage and communication.
Know all emergency procedures including hotline numbers for local authorities and institutions.
Manage the hotel phone list to ensure accuracy and updated information.
Perform other job-related duties as assigned
Qualifications MUST HAVES:
Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area
Ability to communicated effectively and graciously
Flexible schedule, able to work evenings, weekends, and holidays.
Strong interpersonal and relationship building abilities; passion for collaboration
QUALIFICATIONS:
Previous hotel experience preferred.
Ability to multi-task
Good problem-solving skills.
Strong eye for details.
Strong written and verbal communication skills.
OUR CORE VALUES:
Hit the Mark, Every Time
Blaze New Trails
Spark Warmth
Be Intentional
Honor All
Do Right
Stay Curious
Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.
Office Worker
Front desk agent job in Whitewright, TX
Job Description
Will train on the job for specific criteria.
Able to support multiple departments.
Job is located in an office setting.
Ensure standards are being met.
Strong computer skills.
Strong communication skills.
Position has room for growth.
Monday- Friday: 7am-3:30pm
Guest Service Agent/Valet-$12 +tips
Front desk agent job in San Antonio, TX
To provide exceptional service to all guests, fellow team members and visitors, while serving as welcome ambassadors at hotel entrances and in public areas.
Primary Responsibilities:
Duties are as follows but not limited to:
Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors.
Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.
Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
Greet all arriving guests by name, and offer luggage assistance in accordance with Hotel Emma standards.
Work closely with the Valet and/or Front Desk to announce the name over the radio to the front desk to begin the check-in.
Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner.
Interact with other team members in a professional manner, and assist other departments as needed.
Assist with special requests and miscellaneous tasks on scheduled or impromptu basis.
Maintain radio etiquette at all times including and not limited to speaking professionally over the radio.
Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.
Adhere to designated Bellman positions to open the Reception doors for all guests and locals.
Report to work for scheduled shift, on time and in uniform, in accordance with company policy.
Know and comply with all company policies and procedures pertaining to this position and its duties.
Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.
Storage of guest luggage safely in the Bell Closet with a Hotel Emma luggage tag complete with the guest name, number of pieces and the name of the associate.
Transport guests in the hotel vehicle within a three (3) mile radius of Hotel Emma in a safe and professional manner.
Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.
Maintain the lighting of fire places in the Courtyard and Lobby areas for the times established depending on the season.
Takes pride in personal appearance and follows hotel grooming guidelines.
Be knowledgeable of all emergency procedures and hotel policies.
Job Requirements:
Position requires effective communication with guests and co-workers.
Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
Twelve months related experience.
Flexible schedule required, to include AM/PM, weekends and holidays.
Campus Office/Attendance Clerk
Front desk agent job in Amarillo, TX
Open Until filled
PRIMARY PURPOSE:
To effect the efficient operation of office routines and practices associated
with a busy, productive, and smoothly run office so it can play its effective
part in the education process.
SALARY:
Salary will be based on minimum for pay grade plus years of related experience.
QUALIFICATIONS:
Minimum Education/Certification:
High school diploma or equivalent
College and computer classes helpful
Proof of typing >40 WPM
Special Knowledge/Skills:
Have excellent typing speed and accuracy
Computer and/or work processing skills are helpful but not mandatory.
Good communication skills are very necessary.
Physical and Mental Abilities:
Have the ability to lift 40-50 pounds
Be able to stoop and bend and reach fully above head
Possess acute and/or corrected visual and hearing capabilities
Possess manual dexterity
Possess average or better energy, health and vitality
Position will require incumbent:
Work in a confined area with other employees
Regular attendance is an essential function.
Minimum Experience:
Have appropriate clerical or secretarial experience as required by supervisor
Front Desk Team Member 3pm-11pm
Front desk agent job in Amarillo, TX
Job Description
Do you have a passion for hospitality and providing outstanding guest experiences? Are you organized, friendly, and eager to be the face of our hotel? If so, we'd love for you to join our team as a Hotel Front Desk Agent at the Tru Amarillo West.
Why Work With Us?
At 3923 Management, we uphold our core values every day:
✅ Respect People - We treat guests and team members with professionalism and kindness.
✅ Communicate Precisely - Clear and accurate communication ensures smooth operations.
✅ Empower Hosts - We provide the tools and training for our team to succeed.
✅ Solve Problems - We take initiative to create seamless guest experiences.
✅ Always Learn - We encourage continuous learning and personal growth.
What You'll Do:
Greet guests with warmth and professionalism, making them feel welcome.
Assist with check-ins, check-outs, and reservations efficiently and accurately.
Answer guest inquiries and provide information about hotel amenities and local attractions.
Handle guest concerns and resolve issues to ensure satisfaction.
Process payments, manage billing, and maintain accurate records.
Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
What We Offer:
Competitive pay and employee discounts at our properties.
Medical and dental insurance options.
Paid time off for a healthy work-life balance.
Access to life insurance for financial security.
A supportive and team-oriented work environment.
What We're Looking For:
Previous front desk, hospitality, or customer service experience (preferred but not required).
Strong communication and multitasking skills.
A positive, professional attitude and a commitment to hospitality.
Ability to handle cash, process payments, and manage reservations accurately.
Flexibility to work various shifts, including weekends and holidays.
If you're ready to be part of a welcoming and dedicated team, apply today!
Front Office Agent
Front desk agent job in Arlington, TX
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
* Competitive health & wellness benefits, 401(k) & company match
* Paid Sick Days, Vacation, and Holidays, Paid Bereavement
* Pet Insurance and Paid Pet Bereavement
* Training & Development opportunities, career growth
* Tuition Reimbursement
* Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.
Who You Are:
* A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
* Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
* An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
* Proactive with the ability to handle various tasks and adjust to changing situations.
* Veterans and military spouses are encouraged to apply.
What You'll Do:
* Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
* Obtain necessary credit and payment information from the guest.
* Sell rooms in accordance with Front Desk sales strategies.
* Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
* Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
* Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
* Monitor, communicate, and respond to guest feedback to enhance service quality.
* Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
* Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
* Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
* Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
* Perform additional duties as assigned.
Your Qualifications Includes:
* Minimum of one (1) year guest service experience in hotel hospitality preferred.
* Experience with previous Property Management System, preferred Opera System.
* Ability to stand and walk for long periods of time required.
* Ability to work weekends, evenings, holidays as necessary/required.
Auto-ApplyFront Office Agent
Front desk agent job in Arlington, TX
Job Description
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.
Who You Are:
A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
Proactive with the ability to handle various tasks and adjust to changing situations.
Veterans and military spouses are encouraged to apply.
What You'll Do:
Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
Obtain necessary credit and payment information from the guest.
Sell rooms in accordance with Front Desk sales strategies.
Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
Monitor, communicate, and respond to guest feedback to enhance service quality.
Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.
Your Qualifications Includes:
Minimum of one (1) year guest service experience in hotel hospitality preferred.
Experience with previous Property Management System, preferred Opera System.
Ability to stand and walk for long periods of time required.
Ability to work weekends, evenings, holidays as necessary/required.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Reservations Agent- Hotel Galvez & Spa
Front desk agent job in Galveston, TX
RESERVATIONS AGENT
DEPARTMENT: Guest Services
REPORTS TO: Front Desk Manager
STATUS: Non-exempt
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to company standards.
QUALIFICATION STANDARDS
Education & Experience:
· High School diploma or equivalent required.
· Experience in a hotel is required.
· College course work in related field helpful.
Physical requirements:
· Flexible and long hours sometimes required.
· Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements
· Maintain a warm and friendly demeanor at all times.
· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
· Attend all hotel required meetings and trainings.
· Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
· Comply with company standards and regulations to encourage safe and efficient hotel operations.
· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
· Must be able to cross-train in other hotel related areas.
· Must be able to maintain confidentiality of information.
· Must be able to show initiative, including anticipating guest or operational needs.
· Must have demonstrated ability to use multiple computer programs of varying levels of complexity.
· Perform other duties as requested by management.
Fundamental Requirements
· Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
· Answer guest inquiries about hotel services, facilities and hours of operation.
· Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
· Enter reservations into the computer according to standard operating procedures.
· Communicate and work closely with the Sales Department to build group blocks and enter group bookings.
· Maintain availability calendar and communicate all relevant information to the Front Desk staff.
· Maintain accurate files and reports.
· Handle all special reservations, to include V.I.P. reservations, packages and discounts.
· Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
· Post no-show revenue daily, if required at property.
· Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
· Communicate availability to wholesalers.
· Call for occupancy at area hotels.
· File reservations and group contracts.
· Review Reservations logbook and Guest Request log on a daily basis.
· Send confirmations.
· Process advance deposit/balance sheet.
· Process brochure requests.
· Assist with processing travel agent commissions as requested.
Service Receptionist
Front desk agent job in Amarillo, TX
McGavock Auto Group is a fast-growing leader in automotive retail and we are looking to add a qualified Service Receptionist for McGavock Nissan of Amarillo. McGavock Auto Group is a company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay, we offer our associates the following benefits:
Job training and career advancement opportunities
Health, Dental and Vision Insurance
Paid Time-off
Employee vehicle purchase program
Performance / longevity bonuses
Receives callers and visitors at the establishment, determines nature of business, and directs callers and visitors to correct destination. Provides general administrative and clerical support.
Job Roles:
Responsible for answering and placing telephone calls, operating company switchboard and notifying appropriate parties of arriving calls, customers or visitors
Provides entry level administrative support including but not limited to typing, filing, copying and coordinating calendars
Greets customers, vendors, job applicants and other visitors in a courteous, friendly and timely manner
Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate party
Directs issues or problems to appropriate party for resolutions
Coordinates meetings and organizes catering
Performs other duties as assigned
Qualifications
Role Specific Knowledge:
Ability to read, write and perform simple math
Entry level, no experience required
Minimal computer skills necessary to complete tasks
Knowledge of phone systems and phone etiquette
Ability to follow written and verbal directives and work with people of all levels
Good communication skills
Good attention to detail
Responsible with good initiative
Education, Licensure, and Experience:
Completion of a High School diploma
Minimum of 0-2 years of experience in clerical administration which includes experience in phone/professional etiquette.
Job Type: Full-time must be willing to rotate Saturday's
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
McGavock Auto Group is an Equal Employment Opportunity employer.
Auto-ApplyGuest Service Agent
Front desk agent job in Austin, TX
JOB DESCRIPTION
TITLE: Guest Service Agent
DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
Responds in a professional and courteous manner to arriving, departing and in-house guests and VIP's by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
ESSENTIAL RESPONSIBILITIES
? Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
? Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sale.
? Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
? Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
? Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
? Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
? Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
? Maintains a friendly, cheerful and courteous demeanor at all times.
OTHER RESPONSIBILITIES
? All other duties as assigned, requested or deemed necessary by leadership.
SUPERVISORY DUTIES
None
BEHAVIORAL FOCUS
At G Lodging, our core values which provide a guide for our decisions are:
?
Do the Right Thing
: demonstrate empathy, honor and integrity in all that we do.
?
Think We, not Me:
Together as a team we reach new heights in our work and community.
?
Be Your Best Self
: We are engaged, move with purpose, and serve with enthusiasm.
?
Think Like a Guest, Act Like an Owner:
Anticipate the needs of our guests and value our properties.
CORE COMPETENCIES
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:
? Integrity and Respect
? Communication
? Innovation
? Teamwork and Relationships
? Hospitality
? Job Excellence
Requirements
POSITION QUALIFICATIONS
Education/Formal Training
High School diploma or equivalent
Experience
6 months previous front desk experience is preferred, but not required.
Knowledge/Skills
? Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
? Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
? Must be fluent in oral and written English.
? Must be able to read written communiques and monochrome computer screens.
? Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing.
? Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
? Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
? Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
? Mobility - must be able to reach all areas of the hotel to assist clients.
? Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time.
Salary Description $17.00
Front Office Assistant
Front desk agent job in Amarillo, TX
High volume, well established outpatient physical therapy clinic in Amarillo is looking to hire a full time Front Office Assistants whose primary responsibilities include patient scheduling, patient intake, collecting payments, and answering phones. Excellent communication skills and customer service required.
Responsibilities
Assemble and process all patient information and clinical records on new and existing patients
Perform admission process with new patients
Answer incoming calls
Schedule new and existing patients for multiple physical therapists
Accurate documentation and data entry to ensure timely and correct billing
Adhere to the established policies and procedures of the facility
Assumes any other responsibilities that may be assigned by the Business Office Manager or Director of Physical Therapy
Collect insurance co-payments
Other duties as assigned
Requirements
QUALIFICATIONS:
Requires a high school diploma, or GED
One or more years of experience in a medical or healthcare office strongly preferred
Strong attention to detail and accuracy a must
Strong interpersonal skills with a focus on exceptional customer service required
Computer experience in windows, spreadsheets, and word processing preferred
WebPT experience preferred
Salary Description Starting at $15.00 an hour
Guest Services Agent
Front desk agent job in Farmers Branch, TX
Full-time Description
The Doubletree by Hilton located in Farmers Branch Texas is looking to add to our hospitality family!?This hotel is perfectly located on the lush grounds overlooking the beautiful Trinity River. We are looking for a warm and passionate individual to come join our exciting workplace. If this sounds like you apply now!
SUMMARY
Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
BENEFITS
Travel Perks
Optional Daily Pay
Flexible Schedules
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW
Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
Register guests to the hotel, verifying reservation, personal information and securing payment information
Promote the brand loyalty program and provide recognition and benefits to all present members
Book hotel reservations
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Process all Gourmet Pantry and retail transactions for the guests
Issue key to and control entrance of safety deposit boxes
Post miscellaneous charges as requested
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
Maintain appropriate market inventory levels, restocking when necessary
Assure overall cleanliness of the front office area, lobby, and surrounding areas
Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures
Other duties as assigned by supervisor or management
KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of front desk operations and procedures, guest services and hotel services
Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to read and write to facilitate the communication process
Able to work independently and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Ability to access and accurately input information using a moderately complex computer system
Create sense of urgency in matters that will impact the success of the business
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Possess complete knowledge of emergency procedures of the hotel
Ability to observe and detect signs of emergency situations
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
EDUCATION
High school graduate or GED required, or equivalent combination of education and experience.
CERTIFICATION
TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
EXPERIENCE
Previous hospitality experience, especially within the brand, preferred, but not required.
ENVIRONMENT and PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.
Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.
Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.
Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.
OTHER
Guest Services Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Guest Services Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
Requirements
110RRHDALFB
Salary Description $16-17