Front desk agent jobs in Conroe, TX - 613 jobs

Receptionist | Full-Time | Onsite | Central Houston We're partnering with an extremely stable, well-established Central Houston company that is seeking a professional Receptionist to join their team in a full-time, onsite role. This is a great opportunity for someone who enjoys being the first point of contact, thrives in a fast-paced office environment, and is looking for long-term stability with room to grow. What You'll Do: Serve as the first point of contact for visitors and callers Answer and route incoming phone calls professionally Greet guests and manage front-office activities Support administrative tasks and assist team members as needed Maintain a polished, welcoming front-office environment What We're Looking For: Previous receptionist or front-office experience required Strong computer skills (email, basic office systems) Ability to multi-task and stay organized Professional demeanor with strong communication skills Reliable, detail-oriented, and team-focused Why This Role: Extremely stable company Full-time, onsite position in Central Houston Positive office environment Opportunity for growth over time If you're looking for a steady role where you can make an immediate impact and grow with a company long-term, this is a great opportunity to explore.

ESSENTIAL JOB FUNCTIONS: 1. Reads, classifies and determines the designation of general and interoffice mail 2. Classifies, wraps and affixes postage to parcels 3. Ensures and tracks appropriate mail meter charge 4. Accepts and tracks register, certified mail as well as UPS and other package delivery 5. May oversee and train mailroom workers 6. May set up or break down tables/Chairs in rooms as assigned 7. Responsible for other reasonable, related duties as assigned KNOWLEDGE, SKILLS AND ABILITIES Must be able to understand and follow directions given orally Strong attention to detail On-the-job training for mail handling, equipment and organization provided Good interpersonal skills required Ability to follow safety precautions Ability to document expenses PHYSICAL ABILITIES The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items, such as boxes. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity. Minimal lifting of 50 pounds or less. REQUIRED QUALIFICATIONS: High School Diploma or GED and at least 3 years of related work experience, or an equivalent combination of education and experience PREFERRED QUALIFICATIONS: Associate's degree

←Back to all jobs at Scenic Property Group Front Desk Agent Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Opera Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Cashiering and Customer Service experience will be considered Job Type: Full-time Pay: $12.00 - $14.00 per hour Expected hours: 32 - 40 per week Benefits: Employee discount Schedule: 8 hour shift Holidays Night shift Overtime Weekends as needed Education: High school or equivalent (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Work Location: In person Please visit our careers page to see more job opportunities.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

You will be an integral member of the Magnolia Houston Hotel team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. #Magnolia

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Job DescriptionDescription: Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Description The Hyatt Place Houston Downtown (1114 Texas Ave, Houston, TX 77002) is currently seeking to hire full-time Gallery Hosts (front desk agents) to join our team. This position requires someone with excellent customer service skills as well as multi-tasking, self-motivating, team player, and time management. At this time, only those with hotel front desk experience will be considered. Those with Hyatt hotel front desk experience will be given priority status. Along with all the typical front desk duties (checking guests in and out, performing reservation functions, fielding incoming calls, problem solving to ensure guest satisfaction, etc.), our gallery hosts also perform food and bar services. Those hired will be required to show proof of TABC certification or be willing/able to become certified. Those interested should submit their resume right away, as we are looking to interview and hire immediately. We are looking forward to reviewing your resume! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionDescription: Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job DescriptionDescription: Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Agent. The Front Desk Agent is the first point of contact for guests, responsible for delivering a seamless and welcoming experience during check-in, check-out, and throughout the stay. This role requires professionalism, attention to detail, and a strong commitment to luxury service standards, ensuring every guest feels valued and cared for. What we provide you with: Competitive pay Hotel room discounts with our Crescent managed properties across North America for you and your family members Excellent benefits plans for eligible associates and your family members Paid time off Career development opportunities in a luxury hospitality environment Free meals Free parking Here is what you do each day: Welcome and check in guests efficiently, ensuring a smooth and personalized experience. Handle check-out procedures, including billing, payment processing, and guest inquiries. Provide information about hotel services, amenities, dining options, and local attractions. Respond promptly to guest requests, concerns, or complaints, ensuring resolution in line with luxury service standards. Maintain accurate guest records and reservations in the property management system (PMS). Coordinate with housekeeping, concierge, and other departments to meet guest needs seamlessly. Handle phone calls, emails, and in-person inquiries professionally and courteously. Uphold security procedures, ensuring guest safety and privacy at all times. Assist in upselling room upgrades, packages, and hotel services. Maintain a clean, organized, and welcoming front desk area. Does this sound like you? Previous experience in front desk operations, preferably in a luxury hotel or resort environment. Excellent guest service, communication, and interpersonal skills. Proficiency with property management systems (PMS) and standard office software. Ability to remain calm and professional under pressure. Strong attention to detail and organizational skills. Flexible schedule, including nights, weekends, and holidays. Ability to stand for extended periods and perform light lifting as needed. Manual dexterity for operating computers, phones, and office equipment. **Soon to be a Curio Collection by Hilton Properties**

Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

Job Description SPECTACULAR NEW PROPERTY ON THE WATER! Now Hiring!! Part Time Guest Services Agent - Lagoon Ranch RV Resort Looking for a perfect role to showcase your talent and passion for outdoor hospitality? Join our team at this magnificent new property on Lake Livingston, which includes more than 180 sites and 26 custom built cottages. Property conveniently located on Lake Livingston, one hour North of Houston. We value our associates' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including: Benefit Perks include: Discounted Site Rent 401k including company match Training and developmental opportunities Position Summary: The Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensures an efficient and customer friendly check-in/check-out process for all guests. Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation. Strives to gain guest name recognition. Answers telephones using appropriate etiquette to book reservations or assist with existing reservations, including booking stays at other communities in the company portfolio. Follows procedure to make, cancel or change reservations. Maintains guest database and profiles. Assists guests with concierge services, including resort store purchases, personal planning services including offers to arrange dining reservations, activities and stay upgrades; Maintains excellent understanding of amenities and activities at the resort. Asks guests for extensions on their stay, consumer reviews and guest referrals. Handles guest requests and complaints with guest satisfaction as the priority. Processes reservation, merchandise, ticket and fee-based activities payments; Responsible for accurate cash handling procedures and making daily deposits. Assists with resort communications, marketing materials and guest check in packages as instructed by General Manager. Accepts maintenance work orders and housekeeping turnover requirements for the resort. Coordinates with other departments to provide an exceptional guest experience. Performs various administrative tasks, including answering multi-line phones, typing, computer and data entry. Handles restocking items in assigned area as needed during shift. This includes facing, restocking, cleaning and sanitizing resort store fixtures and food and beverage equipment. Ability to work a flexible schedule including evenings, weekends and holidays. Performs other related duties as assigned.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $13-$15 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

The Guest Services Agent is responsible for creating luxury guest experiences and welcoming first impressions. Handles all arrival and departure services including orientations, billing, recommendations and being a source of information for all visitors. The GSA assists with any guest requests and uses creative problem solving when guest issues arise to build strong guest relations. The GSA is a very collaborative role working very closely with several other departments through detailed communication and organization. The guest services agent helps build experiences from before guest arrives to after they depart. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism. ESSENTIAL JOB FUNCTIONS • Oversee guests' first impression upon arrival and handle all special requests • Main point of contact and communication with guests throughout stay. • Answer guest questions using awareness of services, products, events, and hotel happenings. • Taking ownership of guest related issues using problem solving skills to find creative ways to rectify issues while building relationships. • Communicate guest issues and preferences to managers and other departments to ensure proper follow up and learnings. • Ensure departure experiences are smooth and all billing handled efficiently. • Manage, respond, and delegate incoming e-mails, phone calls and text messages through multiple programs with a high level of articulate professionalism. • Book and sell room reservations while guiding future guests on best room product and hotel activities that meet their specific needs. • Assist monitoring our fire safety systems and executing emergency procedures. • Complete checklist of day-to-day tasks while multi-tasking assisting guests in the lobby. • Regularly use anticipation and adaptability to customize guest experiences. • Assist bell, housekeeping, valet, dining, and other departments' duties. • Ensure compliance of all Front Office standards, procedures, and services. • Required to work varying schedules, including nights, weekends, holidays, and overnight shifts Qualifications KNOWLEDGE AND SKILLS • High School Diploma or GED preferred. • Must work well in a fast-pasted environment with high pressure and/or stressful situations. • Excellent verbal and written communication skills. • Must be poised and composed with ability to remain guest-focused and resolve issues quickly and accurately. • Must be able to multi-task and handle multiple priorities effectively, with strong attention to detail. • A high level of communication skills is required as this position is responsible for communicating frequently with many other departments to assist with guest requests. • Organization skills required to organize hotel room inventory, guest preferences, special requests, and large groups. • Must be proficient in the English language. GSA's report to the front office managers. • No previous hospitality industry experience required. PHYSICAL JOB REQUIREMENTS Must be able to meet the following minimum physical requirements for at least an eight-hour shift: • Physical Stamina: Physical requirements of this position include having the ability to: sit for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis. • Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers. • Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions. • Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports. • Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Overview The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation Responsibilities Be knowledgeable about The Post Oak and its services Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times Access all functions of computer system according to established procedures and standards. Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards. Accommodate all requests for information in a congenial manner Process all guest check-ins/check-outs according to Forbes and AAA standards Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction Document and confirm reservations and cancellations Qualifications Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $16.00 - USD $16.00 /Hr. Tipped Position This position does not earn tips Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Where Hospitality Becomes Unscripted. At OTH Hotels Resorts, we don't believe in service that's scripted-we believe in hospitality that's human. As a Guest Service Agent, you're not just the first face guests see-you're the first impression, the friendly voice, and the calm presence that sets the tone for the entire stay. This isn't just about check-ins and key cards. It's about creating genuine connections, anticipating needs, and making sure every guest feels truly seen, heard, and valued. You are more than a front desk agent-you're a host, a guide, and a problem-solver. When empowered with our Unscripted Hospitality mindset, you help turn simple stays into unforgettable experiences. Key Responsibilities Welcome guests with warmth and professionalism, ensuring a smooth and personalized check-in and check-out experience. Provide thoughtful recommendations, directions, and assistance to enhance each guest's visit. Handle guest inquiries, concerns, and special requests with patience, empathy, and a can-do attitude. Accurately process reservations, payments, and room assignments using the property management system. Maintain knowledge of hotel features, services, amenities, and local area attractions. Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.). Monitor lobby and guest areas to ensure they are welcoming and well-maintained. Support team members with administrative or operational tasks as needed. Follow safety, security, and confidentiality procedures to protect guests and property. Represent the spirit of OTH Hotels Resorts with every interaction-onsite or over the phone. Who You Are A people-person with a natural warmth and a passion for delivering memorable guest experiences. Calm under pressure and quick to find creative solutions when challenges arise. Comfortable using computers and learning hotel systems (training provided). Strong verbal communication skills in English; bilingual abilities are a plus. Detail-oriented, organized, and able to multitask in a fast-paced environment. Reliable, flexible, and available to work a variety of shifts including weekends and holidays. Previous hotel front desk or hospitality experience preferred, but not required-we're happy to train individuals with the right attitude and drive. What Makes Us Different Unscripted Hospitality is more than a service philosophy-it's a culture of care, empowerment, and personal connection. We trust our team members to lead with heart, to listen deeply, and to take ownership of the guest experience beyond s or scripted lines. At OTH Hotels Resorts, you're not just doing a job-you're making someone's day, every day. Join Us If you're ready to create connections, make lasting impressions, and be part of a team that values authenticity and purpose-this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

SPECTACULAR NEW PROPERTY ON THE WATER! Now Hiring!! Part Time Guest Services Agent - Lagoon Ranch RV Resort Looking for a perfect role to showcase your talent and passion for outdoor hospitality? Join our team at this magnificent new property on Lake Livingston, which includes more than 180 sites and 26 custom built cottages. Property conveniently located on Lake Livingston, one hour North of Houston. We value our associates' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including: Benefit Perks include: Discounted Site Rent 401k including company match Training and developmental opportunities Position Summary: The Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensures an efficient and customer friendly check-in/check-out process for all guests. Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation. Strives to gain guest name recognition. Answers telephones using appropriate etiquette to book reservations or assist with existing reservations, including booking stays at other communities in the company portfolio. Follows procedure to make, cancel or change reservations. Maintains guest database and profiles. Assists guests with concierge services, including resort store purchases, personal planning services including offers to arrange dining reservations, activities and stay upgrades; Maintains excellent understanding of amenities and activities at the resort. Asks guests for extensions on their stay, consumer reviews and guest referrals. Handles guest requests and complaints with guest satisfaction as the priority. Processes reservation, merchandise, ticket and fee-based activities payments; Responsible for accurate cash handling procedures and making daily deposits. Assists with resort communications, marketing materials and guest check in packages as instructed by General Manager. Accepts maintenance work orders and housekeeping turnover requirements for the resort. Coordinates with other departments to provide an exceptional guest experience. Performs various administrative tasks, including answering multi-line phones, typing, computer and data entry. Handles restocking items in assigned area as needed during shift. This includes facing, restocking, cleaning and sanitizing resort store fixtures and food and beverage equipment. Ability to work a flexible schedule including evenings, weekends and holidays. Performs other related duties as assigned.