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Front desk agent jobs in Germantown, WI

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  • Front Desk Agent

    Brookfield Ventures LLC 4.3company rating

    Front desk agent job in Brookfield, WI

    Job DescriptionBenefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Front Desk Agent Holiday Inn Brookfield, WI Benefits / Perks Flexible Scheduling Career Advancement Opportunities within IHG-branded hotels Competitive Compensation Supportive Team Environment Training and Development Programs Job Summary Holiday Inn Brookfield, WI is seeking a friendly, professional, and service-driven Front Desk Agent to deliver the welcoming, guest-focused experience that aligns with IHG brand standards. In this role, you will support guests through all stages of their stayfrom check-in to check-outensuring each interaction reflects our commitment to comfort, consistency, and hospitality. You will register guests, process payments, assign rooms, issue key cards, and maintain accurate records in accordance with IHG procedures. Strong communication with housekeeping and maintenance teams is essential to ensure room readiness and timely resolution of guest needs. We are looking for a team member with excellent communication skills, a positive attitude, and the ability to remain calm and professional during busy or challenging situations. Your goal is to create a seamless and memorable guest experience consistent with IHG service expectations. Key Responsibilities Greet guests warmly and professionally in accordance with IHG service standards. Manage guest check-in and check-out using the hotels PMS system accurately and efficiently. Respond to guest inquiries by phone, email, and in person with clear, helpful information. Make and modify reservations while ensuring accuracy and adherence to brand procedures. Coordinate with housekeeping to confirm room readiness and communicate special guest requests. Maintain thorough knowledge of hotel amenities, local attractions, room types, and IHG Rewards Club benefits. Promote hotel amenities, upsell when appropriate, and ensure guest satisfaction throughout the stay. Resolve guest concerns promptly using a calm, guest-focused approach. Ensure compliance with IHG brand standards, health and safety protocols, and quality expectations. Complete shift reports, required paperwork, and cash handling responsibilities accurately. Qualifications Friendly, outgoing, and professional demeanor. Previous hotel or hospitality experience preferred but not required. Strong understanding of hospitality service standards; familiarity with IHG systems is a plus. Proficient in English; additional languages are beneficial. Strong computer and multitasking skills. Ability to resolve issues with a guest-first mindset. Ability to stand for extended periods and lift up to 30 lbs.
    $27k-31k yearly est. 23d ago
  • Front Desk Agent (Brown Deer)

    Bravo Hospitality Group

    Front desk agent job in Milwaukee, WI

    Job Details Four Points by Sheraton Milwaukee North Shore - Milwaukee, WI Full-Time/Part-Time None $16.00 - $17.00 Hourly None Any Entry LevelDescription Essential Job Functions: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Complete guest check-ins and check-outs to Marriott's and Bravo's standards. Access all functions of the computer system. Ensure that current information on rates, packages and promotions is available at the Front Desk. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Maintain a neat and presentable front desk area. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express check-outs are processed through the system. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures. Ensure security of guest rooms. Associate is held accountable for all duties of this job and other duties as assigned. Qualifications Experience & Education: High school diploma or equivalent Prior hospitality experience preferred Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Previous experience with Windows, Office, and similar property management system. Job Requirements: Must be a United States citizen or possess a valid work permit Must have excellent phone etiquette Must be able to read, write and speak English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. Possess strong leadership, motivational, organizational and verbal communication skills. Working Conditions: Must be able to stand on feet throughout the shift, with intermittent periods of walking Must be able to occasionally lift, carry, push & pull up to 30 lbs with assistance Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Job Types: Full-time, Part-time
    $16-17 hourly 60d+ ago
  • Front Desk Agent

    Springhill Suites Wauwatosa, 10411 W Watertown Plank Rd

    Front desk agent job in Milwaukee, WI

    Job Description Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Part-time Pay: $15.5 - $16.25 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at SpringHill Suites Wauwatosa: SpringHill Suites Wauwatosa is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
    $15.5-16.3 hourly 3d ago
  • Hotel Front Desk Agent

    5601 Lovers Lane Hotel

    Front desk agent job in Johnson Creek, WI

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $26k-32k yearly est. 60d+ ago
  • Front Desk Agent

    Ema Mke Hotel Operator

    Front desk agent job in Milwaukee, WI

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive Wage Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $26k-32k yearly est. 60d+ ago
  • Front Desk Agent

    Rebel Hotel Company

    Front desk agent job in Milwaukee, WI

    Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
    $26k-32k yearly est. 60d+ ago
  • Front Desk Agent

    Atira Hotels

    Front desk agent job in Wauwatosa, WI

    "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Part-time Pay: $15.5 - $16.25 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you're still with us, there's only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at SpringHill Suites Wauwatosa: SpringHill Suites Wauwatosa is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
    $15.5-16.3 hourly Auto-Apply 3d ago
  • Front Desk

    Oak Creek 3.7company rating

    Front desk agent job in Oak Creek, WI

    Department: Operations Reports To: Operations Manager Status: Non-Exempt The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone, and assisting members in any way possible to ensure they have a great experience in our facility. ESSENTIAL DUTIES AND RESPONSIBILITIES • Welcomes, greets, and checks in all members and guests by using their first names • Represents the company in a positive way by creating the initial “first and lasting impression” • Responsible for keeping the Front Desk area clean, neat, and orderly • Performs opening and closing procedures for the club when assigned those shifts • Manages the cash in the drawer and reconciliation duties each and every shift • Answers and directs all incoming phone calls • Fixes and addresses all member complaints and concerns by informing the Operations Manager • Introduces and sells products or services • Attends all monthly department meetings and required training events • Guarantees a clean environment by performing janitorial duties Cleans bathrooms, locker rooms, gym equipment, and all other public areas within the gym Demonstrates and promotes a strong commitment to provide the highest level of cleanliness Ensures that locker room and bathroom amenities are fully stocked at all times Responsible for the removal of all garbage on a daily bases Vacuums, sweeps, and mop floors as needed Maintains restroom and locker rooms by sanitizing the showers, toilets, urinals, sinks, and counters regularly Signs off on all task checklists or sheets to show work is completed Reports any out of stock items ensures all paper towel holders and sanitizer bottles are full out on the workout floor • Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, texting or any other activities that are not work-related • Wears company assigned uniform shirt and name tag • Supports all company initiatives, contests and events • Ensures that guest waivers and proper procedures are followed for all guests entering the club • Other duties many be assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES • Must be highly motivated and energetic with excellent communication and interpersonal skills • Has the ability to initiate conversations with guests and members • Organizational skills to keep the gym tidy and neat • Observant and detailed orientated while staying attentive to current surroundings • Maintains and understands club procedures and operations • Capable of multitasking, working independently and must possess time management skills • Must be a team player, and be willing to cover or trade shifts when necessary • Able to work required days, evenings, weekends and Holidays as needed REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE • CPR/AED & First Aid certifications (must be obtained within 90 days of hire) • Must attend the Company's “I am Brand” Workshop within 90 days of hire • Must attend the Company's “SLII” Workshop within 90 days of hire • View HR Training Video upon completion of new hire paperwork
    $28k-33k yearly est. 60d+ ago
  • Temp Office worker

    Lucas-Milhaupt, Inc. 4.0company rating

    Front desk agent job in Cudahy, WI

    Who we are: At Lucas Milhaupt, we develop next-generation material joining solutions that are propelling industries forward. Join with the Best and become part of a team that rewards continuous improvement, celebrates diversity, and propels every team member toward personal and professional growth. We are passionate about creating a culture where every voice is heard, every idea considered, and every success celebrated. We believe in the power of career development and the transformative impact it can have on individuals and communities. As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for material joining and want to be part of a journey that encourages personal and professional growth. At Lucas, our focus is on our people - the key to our success. Our goal is to offer employees an unparalleled experience, with opportunities to grow and improve the quality of their lives and the lives of their families. Role overview: The Temporary Office Worker will support the Quality Assurance team in maintaining and improving organizational standards. This role provides hands-on experience in quality control processes, documentation, and compliance activities within an office environment. Education: * Currently enrolled in a high school or college program (Business, Quality Management, or related field preferred). * Strong attention to detail and organizational skills. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). * Excellent communication and problem-solving abilities. * Ability to work independently and as part of a team. EEO Statement: We offer equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state or local law. If you require assistance or reasonable accommodation in completing this application or during any aspect of the application process, please contact Human Resources at ************.
    $30k-39k yearly est. 45d ago
  • Front Desk Attendant (2nd shift)

    Aileron 3.9company rating

    Front desk agent job in Brookfield, WI

    The Hampton Inn Brookfield/Milwaukee is looking for a part-time, 2nd shift, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart. Job Duties Include: Greet and interact with guests in a warm, friendly and professional manner. Use computer system to make reservations, check-in and check-out hotel guests, and process payments. Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs. Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. What would make me successful in this role? Passion for hospitality Motivated to enhance the guest experience Ability to work with a team Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits 401(k) with company match Employee Assistance Program Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before you get your regular paycheck Double-time pay on Company holidays - 7 per year Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! Our Brookfield home is off I-94, within five minutes of Ascension Hospital, Priedeman Business Center, and local dining. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements Required Skills & Experience Must be at least 18 years old Attention to detail Hotel experience preferred Customer service experience preferred Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $15.00/hour
    $22k-28k yearly est. 40d ago
  • Front Desk & Sales for Physical Therapy Clinic

    Balance Within

    Front desk agent job in Delafield, WI

    ACTIVELY HIRING - Front Desk & Sales Patient Care Coordinator for a Growing Physical Therapy Clinic Who We Are Looking For: Are you looking to be part of a growing business in which you can make a massive impact on the lives of its clients now and far into the future? Do you love the idea of selling-to-serve and nurturing relationships with people in order to help them? Would you like to be instrumental in revolutionizing a growing business and playing a vital role in developing its systems and procedures? Are you a self-starter where being organized is a priority? Do you enjoy being creative in your work and being provided autonomy to WOW your clients? Are you able to multi-task and prioritize projects while simultaneously meeting deadlines and prioritizing your day? Do you have experience in sales? Are you able to overcome objections to help someone truly see the value in something that they may not have immediately recognized? Can you communicate effectively with people from all different backgrounds - with both verbal and written communication? Do you find yourself easily connecting and communicating with clients and their families at a deep and impactful level to empower them to obtain what THEY really want? Do you get a thrill from selling products and services you know will have a massive impact on peoples' lives? Do you have a drive for learning and growing as a person and as a professional? Do you enjoy the challenge of striving to achieve goals? We know that real ‘A Players' love to be held accountable for high standards of performance, which means you'll be given your own key objectives and outcomes. When these are consistently met and exceeded, you'll experience substantial benefits and privileges and enjoy the opportunity of room for significant growth in this role. About Us - Balance Within Integrative Physical Therapy We are the Premiere Integrative Physical Therapy Clinic of the Midwest offering a cutting-edge combination of Traditional and Holistic therapies that give our patients the best results possible, even when other approaches have failed. We are a small but quickly growing clinic of 8 years that has firmly established itself as a leader in providing the highest level of care for our patients with everything from chronic/complex to simple/acute problems. We love to help people enjoy an active lifestyle and avoid medications or surgeries. Much of our growth has happened because of the incredible team and culture that has been created at Balance Within, prioritizing not only giving the very best care to our patients but also taking great care of our employees. We've created a culture where the team loves coming to work to continually learn and grow, and a place our patients look forward to coming back to time and time again. We encourage you to examine our clinic website to best understand who we are and the patients we serve: *********************** Our team currently includes 3 highly skilled Physical Therapists and we are needing to add another valuable piece to the team in the role of Sales/Patient Care Coordinator. This is an immense opportunity for you to play a key role at the ground level of a quickly growing organization and help us continue this growth by providing an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities. The right person has worked with customers in a sales role in the past and has a strong track record of managing different personalities in a kind and compassionate manner. Answering questions, overcoming objections and turning inquiries into happy buyers in the sales experience, whether on the phone or in person, will be an incredibly valuable requisite for this position. The Role: Your role will be THE most important role of this organization. You are the gatekeeper into the practice and what will stand between someone getting the help they truly need or having them keep looking for ‘fixes' for their health that may be more detrimental such as medications and surgeries. You will be responsible for managing the clinic phone line which includes following up with leads and answering the phone, converting inquiries into paying patients and ensuring our patients are looked after and made to feel not only welcomed but also deeply cared for. Other responsibilities will include responding to email and social media inquiries as well as various administrative tasks such as support with marketing, scheduling and other special projects. Your success in this role is intimately tied to the success of the practice. By booking new patients via the phone/online and excelling at helping to retain those patients as lifelong customers, our business grows. This growth of revenue will create many opportunities for your professional growth, bonuses and raises in the future. We're looking for a highly motivated individual that is excited about reaping the rewards of their efforts professionally and financially, someone who is looking to be a long-term member of our team and grow and “level up” with us. To make this happen, we're looking for someone who creates the type of customer experience patients are very happy to pay for and can't wait to tell others about. Does this sound like you? The Tasks: Be a Leader. We are all leaders in life in our own way and each individual plays a role, in their own right, within this organization. The following are key areas of leadership that you would play: Nurture incoming leads by phone and successfully progress those leads along the nurturing process to predictably and consistently convert incoming leads to Initial Evaluations or Free Consultations. Effectively communicate the value of our services and be able to explain how what we do is worth the price we are asking Successfully handle price objections Hold a lengthy (often 15-20 min or longer) conversation with new patients on the phone ensuring patients are committed and understand/have bought into our exceptional level of service Track your own results of your own performance accurately and objectively and report results to owners on a weekly basis. Prepare each week for analysis, self-critique, and solutions (with support as needed) if the outcomes are not met. If the outcomes are met, analyze why in order to continue to personally grow in the role and multiply those successes over and over again. Engage in sales training by us (owners) and other outside sources for personal growth and development of sales and nurturing skills. Participate actively in team trainings and meetings/strategy sessions. Engage successfully in client management on a regular basis. Regularly seek out and attend networking events in order to establish referral sources, other services for the business and our clients, help us remain top-of-mind within the community, and establish new networking resources not yet established within the business. Expand the utilization of various technologies to streamline, simplify, and optimize the business, for example, but not limited to, Google Docs, Google Calendar, Intake Q, etc. This does not require a high level of technical skill, simply the ability to be persistent enough to research the use of such technologies, report on their capabilities, and take the time to set them up for the business to streamline, simplify, and improve communication within the business. Ensure people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved to meet their goals in therapy. Ensure people show up excited for their appointment after scheduling and know what to expect their first day Follow up with patients over the phone to ensure satisfaction is being achieved Establish the empathy needed to nurture leads in order to help the business create a great name and reputation in the community. Foster deep relationships with patients Respond to email and social media inquiries, comments Send out Free Tips Reports and related material through direct mail or email within 1 day of the lead calling in. Then follow-up with those leads by phone within 1-2 days immediately following the enquiry. Develop and regularly update the procedures library so every aspect of your role is documented and can be achieved by anyone else in the business Assist with special projects to support clinic growth Skills/Competencies Needed: Sell: Be able to sell (aka sharing helpful information with people to turn them into educated consumers) and to thus allow skeptical cold leads to feel nurtured along the process in order to turn a predictable number of them into paying clients. Continuous Improvement: Pursues and values continued learning, improvement and growth (personally and professionally). Attention to detail: Does not let important details slip through the cracks. Also being willing and able to recognize when other members of the team have allowed details to slip through the cracks. Not everyone on the team will be detail oriented. Some people will be more big picture. This role requires a detail oriented person immediately from the beginning. Organization and Planning: Plans, organizes, schedules and budgets time in an efficient, productive manner and focuses on key priorities. Dependability: Follows through on commitments; lives up to verbal and written agreements. Proactivity: Acts without being told what to do. Brings new ideas to the company Solutions-Oriented Mindset: The ability to self-reflect, learn, and modify performance based on challenges, experiences, mistakes, successes, and feedback from others. Insightful and knowledgeable: Be able to answer all questions asked on the phone in such a way that increases the likelihood that the person asking will want to become a customer. Knowledge: Have a basic level of understanding of the human body, medicine, and the healthcare system in order to learn how to communicate with leads and clients in a healthcare business. Empathy: Be able to hold meaningful conversations with prospective patients on the phone for often 15-20 min or longer. Have an understanding and empathy for the clientele we serve such individuals experiencing chronic pain, women's pelvic health concerns and medical complexities. Highest Level of Patient Experience: Provide a warm and welcoming greeting to patients when they arrive in the clinic or call. Recall names, faces and stories/personal details of patients and in doing so making our patients feel welcomed, important and remembered. Technology: Strong comfort level with technology, social media. Technology-savvy enough to research and develop new technologies and programs into the business. Cognitive Plasticity: Demonstrates an ability to quickly and proficiently understand and absorb new information. Persistence: Demonstrates the willingness to go the distance and be creative to get something done. Tenacity: Kind tenacity to handle objections, denials, and the occasional rude person over the phone or in person. Alertness: Be able to spot potential referral situations or opportunities for the sale of other products and services. Resourcefulness: Proficiency in client management and problem-solving through challenges with leads and clients. Optimistic Personality: Consistently present with an optimistic, bright personality which our clients will fall in love with. Team Player: Being able to work with a team to regularly optimize the service for our clients and grow a business. What We Will Do For You: Give you an amazing environment and culture to be a part of that includes working with a team of incredibly talented and very supportive staff - as well as very friendly customers Provide you with ongoing training and support in the fields of sales, customer service, marketing and technology integration Opportunity to develop and grow within a team/culture that is value driven and strongly service oriented Competitive salary with an incredible opportunity to earn even more as we grow as a result of your impact Opportunity to be a difference maker in our patients' lives every day Compensation: Competitive pay available depending on level of skill and experience with opportunity for salaried position in the future and significant raises as our company grows due to your impact. Opportunity for quarterly bonuses tied to your performance. Hours: 20-40 hours/week; option to begin with part time and grow into full-time if desired, or to keep regular part-time or full-time hours long term. Location: This position will primarily include working from our clinic in beautiful downtown Delafield, WI but has the option to include some time working virtually from home each week. THANK YOU SO MUCH FOR YOUR INTEREST IN THIS POSITION! We look forward to hearing from you soon! ~Doctors Sarah and Jereme Trunk, Owners, Balance Within - Integrative Physical Therapy *NOTE: Balance Within LLC is an equal opportunity employer
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Guest Services Travel Agent

    Vacation Advertiser 4.4company rating

    Front desk agent job in Milwaukee, WI

    Guest Services Representative Do you love helping people plan unforgettable vacations? Vacation Advertiser is looking for enthusiastic and service-driven Guest Services Travel Agents to join our team! Key Responsibilities: Assist clients with travel inquiries, bookings, and itinerary changes Deliver exceptional support through phone, email, and chat communication Offer destination recommendations and travel tips Ensure smooth, enjoyable travel experiences for every client What We're Looking For: Strong customer service and communication skills Organized, friendly, and detail-oriented mindset Ability to resolve issues efficiently and professionally Experience in travel, hospitality, or customer service is a plus Comfortable using computers and digital platforms Benefits: Flexible scheduling to support a healthy work-life balance Access to industry training and ongoing professional development Special travel discounts and perks for personal use Opportunity to grow within the travel industry If you're ready to build a rewarding career while helping others explore the world, we want to hear from you. Apply today and start your journey with Vacation Advertiser!
    $26k-30k yearly est. Auto-Apply 60d+ ago
  • Guest Service Agent

    Wauwatosa Milwaukee Homewood Suites By Hilton

    Front desk agent job in Milwaukee, WI

    Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
    $24k-30k yearly est. 18d ago
  • Front Bar Receptionist

    Face FoundriÉ

    Front desk agent job in Milwaukee, WI

    FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, lashes, brows and skincare. Our modern, open concept spaces promote a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.! The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door! They are responsible for maintaining a positive environment that maintains and exceeds standards in guest services, phone etiquette and product and service recommendations. As a Front Bar Receptionist you will perform the following critical functions. Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ. Meet or exceed sales goals set by the Salon Manager. Responsible for maintaining an organized schedule. Explain, sell, recommend FACE FOUNDRIÉ products. Work with the manager to notify when supplies of any kind are low to ensure we have all items on hand. Assist in all in store operational processes. Ensure store standards are adhered to at all times. Accurately follow all company time keeping procedures. Attend mandatory product training and team meetings. Follow all safety, sanitation and hygiene procedures before, during and after services; ensure board compliance at all times. Responsible for keeping the store clean and fully stocked at all times. Experience Guest Service Experience Sales and Marketing Experience Preferred Salon Experience Current Esthetics Students are preferred Job Type: Full Time, Part Time Education: High school, or equivalent Availability: Weekdays, Daytime
    $29k-36k yearly est. 60d+ ago
  • Guest Services Agent, Kohler Hospitality

    Kohler Co 4.5company rating

    Front desk agent job in Kohler, WI

    _Work Mode: Onsite_ **Opportunity** Join our guest services team-the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include: Open the door and greet guest with "sense of arrival" by using proper greeting and last name. + Register guests in property management system. + Escort guests to their rooms with luggage. + Valet guest's vehicle if requested or give directions to parking areas for self-park. + Assist guests with requested reservations for resort properties. + Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building. Maintain furniture arrangement as required by season or event. + Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. + Inform supervisor of any guest problems or unusual circumstances. This is Part-Time opportunity working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm. **Skills/Requirements** + Candidates must be 18 years or older to apply. + Candidates must possess a valid driver's license. + Strong verbal and written communication skills are necessary. **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The hourly range for this position is $10.40 - $15.60. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location._ **Why Work at Kohler Co.?** Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! **About Us** Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ********************* . It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (****************************************************************** and the EEO is the Law Supplement (****************************************************************** .
    $10.4-15.6 hourly 10d ago
  • Guest Service Agent & Bartender

    Adventure Hospitality

    Front desk agent job in Sheboygan, WI

    Harbor Winds Hotel in Sheboygan, managed by Adventure Hospitality, is looking for a part-time Guest Service Agent to join our talented and growing team. We are a family-run, growing company with two locations in Wisconsin. Our focus is on small boutique hotels, where we love the craft of creating unique and memorable experiences for every guest. Harbor Winds Hotel is a 26-room boutique hotel located on the riverfront in Sheboygan. We recently completed a renovation and expansion of our lobby area, adding a bar, The Lounge at Harbor Winds, that is open to the public. This role is responsible for creating and cultivating the end-to-end guest experience so that guests write 5-star reviews and have all their friends wanting to come to Harbor Winds. This role will work both in Guest Services and as a Bartender on the same shift. Example of Responsibilities Greeting and welcoming all guests with a smile and uplifting energetic presence. Checking guests in and out of their rooms Serving guests drinks. Booking reservations for guests over the phone and in person. Providing guests with hotel and area information. Handling guest payments (credit card and cash) following standard operating procedures Responding to reservation requests made by guests. Answering incoming phone calls for the property. Setting up and taking down breakfast. Ensuring the grounds and public areas are shining their best for our guests. Promptly responding to guest requests while staying with us, including minor maintenance tasks. We are a small and close team, and our willingness to assist anywhere on the property as needed, including housekeeping, is in our DNA. For our part-time team members, we offer paid time off (PTO), where you earn paid time off for every hour you work, starting on your first day. Team members also receive team member and family discounts at Adventure Hospitality locations and partner hotels through Stash Hotel Rewards. This role will primarily work the second shift between 2pm and 10pm, but flexibility to work between the hours of 6am and 10pm is required. Must work nights and weekends, be able to lift over 50 lbs., have or be able to get your bartender license/permit, constantly be on your feet, sit for periods at a desk, be a self-starter, able to work alone, and be a step ahead of your managers and guests needs.
    $24k-30k yearly est. 60d+ ago
  • Front Desk Receptionist

    Connect Chiropractic

    Front desk agent job in Oak Creek, WI

    Are you ready to join a passionate team dedicated to wellness and community impact? Connect Chiropractic is seeking a dynamic individual to fill the role of full-time Front Desk Receptionist. If you thrive in a supportive, family-oriented environment and are excited about making a real difference in people's lives, then this opportunity is for you! With competitive hourly rates ranging from $18 to $23 per hour, along with an array of benefits, including 8 paid holidays, 40 hours of PTO (*after one year of employment), unlimited unpaid PTO, group discounts for health, dental, and vision insurance, $50/month gym membership reimbursement, and free chiropractic care for employees and their family members, this position offers not only fulfilling work but also rewards that support your overall well-being. WHAT SETS US APART: Founded in 2020, our fast-growing clinic has quickly developed a reputation for having some of the highest quality chiropractic care in the Greater Milwaukee area. Our neurologically based approach to healthcare empowers our patients to take charge of their well-being. As we strive to stay on the cutting edge of the healthcare industry, we consider our employees to be our most important asset. We value them and want to help them progress and grow. To that end, we ensure that they have the training and support they need to succeed. We also offer generous benefits and a fun, fast-paced atmosphere that makes our office an exciting place to work. A DAY IN THE LIFE OF OUR FRONT DESK RECEPTIONIST: From welcoming patients with a warm smile to efficiently managing appointments and phone calls, each day as a Front Desk Receptionist at Connect Chiropractic is filled with meaningful interactions and important tasks. You start your day by ensuring our patients feel valued and supported as soon as they walk through the door. Answering inquiries with grace and professionalism, you schedule appointments seamlessly while maintaining accurate records. Your attention to detail and friendly demeanor will shine as you assist in various administrative duties, contributing to the smooth operation of our office. QUALIFICATIONS: High school diploma or equivalent WORK SCHEDULE: This position is full-time, working Monday through Thursday at our Oak Creek office. Ready to take the next step in your career journey? Our initial application process is quick and easy, taking just 3 minutes of your time! Join our office part-time and be part of a team that's making a real difference in our community. Apply now and start your journey toward a rewarding career path. We can't wait to hear from you!
    $18-23 hourly 60d+ ago
  • Guest Service Agent

    Wauwatosa Milwaukee Homewood Suites

    Front desk agent job in Milwaukee, WI

    Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
    $24k-30k yearly est. 29d ago
  • Guest Services Agent, Kohler Hospitality

    Kohler 4.5company rating

    Front desk agent job in Kohler, WI

    Work Mode: Onsite Opportunity Join our guest services team-the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include: Open the door and greet guest with "sense of arrival" by using proper greeting and last name. * Register guests in property management system. * Escort guests to their rooms with luggage. * Valet guest's vehicle if requested or give directions to parking areas for self-park. * Assist guests with requested reservations for resort properties. * Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building. Maintain furniture arrangement as required by season or event. * Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. * Inform supervisor of any guest problems or unusual circumstances. This is Part-Time opportunity working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm. Skills/Requirements * Candidates must be 18 years or older to apply. * Candidates must possess a valid driver's license. * Strong verbal and written communication skills are necessary. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $10.40 - $15.60. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ********************** It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
    $10.4-15.6 hourly 10d ago
  • Front Desk Night Audit (Overnight Position) Comfort Inn Johnson Creek

    5601 Lovers Lane Hotel

    Front desk agent job in Johnson Creek, WI

    Introduction: We are seeking a friendly and professional Front Desk Night Auditor to join our team at our hotel. The Front Desk Night Auditor will be responsible for managing reservations, running our audit/ rolling over the day, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Run Night Audit Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $25k-32k yearly est. 60d+ ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Germantown, WI?

The average front desk agent in Germantown, WI earns between $24,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Germantown, WI

$29,000
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