Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown
Summit Management Corporation 4.5
Front desk agent job in Memphis, TN
Job Description: As a FrontDesk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications:-High school diploma or equivalent; hospitality or customer service certification is a plus.-Previous experience in a similar role, preferably in the hospitality industry.-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Proficiency in computer systems, including hotel management software and Microsoft Office suite.-Ability to work independently and as part of a team in a fast-paced environment.-Flexibility to work shifts, including evenings, weekends, and holidays.-Commitment to providing exceptional customer service and creating a positive guest experience.
*Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs*
Key Responsibilities:
Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed.Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in.Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager.Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary.Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting.Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly.Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents.Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests.
Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work - exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Shift availability:MorningAfternoonEvening
Benefits:Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company MatchPaid time off
EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$26k-31k yearly est. Auto-Apply 60d+ ago
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Front Desk Agent | ARRIVE Memphis
Arrive Hotel Memphis
Front desk agent job in Memphis, TN
FRONTDESKAGENT | ARRIVE HOTEL MEMPHIS
We're looking for a friendly FrontDeskAgent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our FrontDeskAgents play a crucial role in providing a memorable guest experience.
ABOUT ARRIVE MEMPHIS:
ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel - it's a destination! This 62-room boutique neighborhood hotel with thoughtfully designed, industrial-inspired guest rooms also features an all-day bakery and cafe, a lobby bar, and a friendly shuffleboard sports bar. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Memphis!
THE TASK AT HAND:
Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
Building memorable relationships with hotel guests in line with our service standards
Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
Inputting guest information and payments into hotel software systems, such as Opera.
Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
Politely enforcing established policies and procedures.
Effectively communicating guest requests or issues to the FrontDesk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.
WHAT WE'RE LOOKING FOR:
Must possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented.
Must be a team player.
Must be able to multi-task.
Must possess excellent interpersonal, analytical, and organizational skills.
Must have knowledge of basic arithmetic.
Must have the ability to input data and access information on the computer.
Must be able to work a flexible schedule and shifts - weekends & holidays as needed.
Flexible schedule- must be available to work a variety of shifts.
Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to input and access information in the property management system/computers/point of sales system.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Must be able to stand for long periods of time.
Must be able to push, pull or lift up to 25 lbs.
Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
WHAT'S IN IT FOR YOU:
A competitive compensation package including medical, dental, vision, and life insurance.
401(k) retirement plan (future you will love this one!)
Paid time off, holiday pay, and sick pay when you're under the weather.
Career advancement in an organization committed to helping star employees thrive.
There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
Professional development that sets you up for success across multiple hospitality career paths.
A collaborative work environment where your creative ideas can come to fruition.
Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
For more information, visit ******************* or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit ******************** or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
$24k-29k yearly est. 60d+ ago
Front Desk Agent
Avid Hotel Memphis Southaven
Front desk agent job in Southaven, MS
←Back to all jobs at Avid Hotel Memphis Southaven FrontDeskAgent
Avid Hotel Memphis Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status
Introduction:
We are seeking a friendly and professional FrontDeskAgent to join our team at our hotel. The FrontDeskAgent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdeskagent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
$25k-30k yearly est. 60d+ ago
Front Desk Agent
Craft-Goodman Lodging
Front desk agent job in Olive Branch, MS
Introduction:
We are seeking a friendly and professional FrontDeskAgent to join our team at our hotel. The FrontDeskAgent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdeskagent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
$25k-30k yearly est. 60d+ ago
Front Desk Supervisor
Chenmed
Front desk agent job in Memphis, TN
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The FrontDesk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the frontdesk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational frontdesk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.
**ESSENTIAL JOB** **DUTIES/RESPONSIBILITIES:**
+ Leads a team of Care Facilitators and other frontdesk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.
**Engagement and Development:**
+ **I** nstills ChenMed values and behaviors
+ Builds culture and strong engagement
+ Promotes team member retention
+ Provides clear onboarding expectations
+ Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with frontdesk team members
**Operational Excellence:**
+ Consistently executes the core model and follows the Center Playbook procedures
+ Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization
+ Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all frontdesk team members
+ Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients
**Scheduling Optimization:**
+ Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled
+ Top 40 and risk score 70+ patients scheduled at least bi-weekly
+ IP/ER discharge follow-up scheduled immediately with daily follow-up
+ Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed
+ Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.
+ As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other frontdesk staff.
+ Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective
+ action plans when needed.
+ Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.
+ Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.
+ Reviews ENS notifications and ensure patients receive follow up from their Care Teams.
+ Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
+ Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline.
+ Troubleshoots Dashboard, phone, and computer issues.
+ Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.
**_Other responsibilities may include:_**
+ Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
+ Cover various FrontDesk tasks and duties in line with business needs
+ Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Strong business acumen and acuity
+ Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
+ Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
+ Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
+ Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
+ Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition
+ Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
+ Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
+ Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or GED equivalent required
+ Ability to lead and coach teams to drive positive outcomes and excellence
+ Some college coursework preferred
+ A minimum of 3 years' work experience in a medical facility required
+ BLS for Healthcare Providers certification desired
**PAY RANGE:**
$20.2 - $28.83 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
$20.2-28.8 hourly 60d+ ago
Front Desk Clerk- Ft Flexible- Memphis Marriott East
Remington Hotels 4.3
Front desk agent job in Memphis, TN
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$25k-29k yearly est. 1d ago
Front Desk Clerk- Ft Flexible- Memphis Marriott East
Huntremotely
Front desk agent job in Memphis, TN
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$21k-27k yearly est. 1d ago
Night Auditor Desk Clerk
First Carolina Management Inc. As Agent for
Front desk agent job in Memphis, TN
Serves at the frontdesk from 11:00 pm until 7:00 am and posts daily transactions on the computer. The night auditor is responsible for balancing the revenue and expense transactions which occur at the hotel each day in addition to the regular duties of a frontdesk clerk. The frontdesk clerk greets guests, assigns them to rooms and processes payments. Frontdesk clerk also processes guests checking out and works with housekeeping to ensure all rooms are cleaned on the proper schedule.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
$21k-27k yearly est. Auto-Apply 60d+ ago
Part-Time Front Desk Associate
Memphis 4.0
Front desk agent job in Memphis, TN
FrontDesk Associate
FrontDesk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Benefits:
Employer Matching 401K Retirement Plan
Medical Insurance
Dental Insurance
Vision Insurance
FREE life insurance
Vacation Pay
Holiday Pay
Management training
Essential Functions:
Provide a welcoming environment at all times
Courteous phone etiquette
Computer literacy
Ability to effectively communicate with guests in a professional manner
An energetic and outgoing personality
Handle cash and credit cards accurately
Demonstrate teamwork
Protect guest information and ensure privacy
Attempt to resolve complaints immediately and take ownership of situations
Complete all Brand and Company Training in a timely manner
Strive to achieve 100% guest satisfaction
Education, Experience, Other Requirements:
Required
Flexibility to work in shifts and report for scheduled shifts
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions
High School Diploma or GED
Preferred
AA or Bachelor's Degree
Work experience in Customer Service in the Hospitality Field
Experience with hotel operation systems
Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.
We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.
We are seeking an individual who embodies the core values that are integral to our success.
Be Transparent and Accountable
Be Actively Curious
Embrace Growth
Create Value for Stakeholders
Commit and Care
Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit
************
.
$23k-29k yearly est. Auto-Apply 22d ago
Host / Front Desk
Daveandbusters
Front desk agent job in Memphis, TN
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our frontdesk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The frontdesk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the FrontDesk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the FrontDesk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
7.25
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$23k-29k yearly est. Auto-Apply 60d+ ago
Front Desk Staff
Onpointe Care 3.5
Front desk agent job in Memphis, TN
Job Description
Join Our Team as FrontDesk Staff at OnPointe Care!
Are you someone who thrives in a welcoming and professional environment? Do you enjoy being the friendly face that greets everyone who walks through the door? At OnPointe Care, located in Memphis, TN, we're looking for a dedicated and personable individual to join our team as FrontDesk Staff. If you're ready to make a difference in the way our clients experience care, we'd love to hear from you!
What You'll Do: Key Responsibilities
As the first point of contact for our clients, you'll play a vital role in ensuring their experience is seamless and positive. Your responsibilities will include: - Greeting clients and visitors with a warm, professional demeanor. - Answering phone calls, addressing inquiries, and directing calls to the appropriate team members. - Managing appointment scheduling and keeping records organized and up to date. - Assisting with general administrative tasks to keep the front office running smoothly. - Ensuring the reception area is clean, organized, and inviting.
What We're Looking For: Skills & Qualifications
To succeed in this role, you'll need: - At least 1 year of experience in a similar frontdesk or customer service position. - Excellent communication and interpersonal skills. - Strong organizational abilities and attention to detail. - Proficiency in basic office software (e.g., Microsoft Office Suite). - A friendly, professional attitude and a commitment to providing outstanding service.
Why Join OnPointe Care?
At OnPointe Care, we pride ourselves on creating a supportive and welcoming environment for both our clients and our team members. While we don't offer additional benefits for this position, we believe in fostering a culture of respect, collaboration, and growth. Your role as FrontDesk Staff is crucial to the success of our organization, and we value the dedication and professionalism you bring to the team.
Ready to Apply?
If you're ready to take the next step in your career and join a company that values its people, we'd love to hear from you! Submit your application today to ************************************** and show us why you'd be a great fit for the FrontDesk Staff position at OnPointe Care.
We can't wait to meet you!
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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$20k-28k yearly est. Easy Apply 19d ago
Front Desk Representative/Swim Instructor
Germantown 3.3
Front desk agent job in Germantown, TN
Benefits:
Free uniforms
Opportunity for advancement
Training & development
Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
Paid on-the-job training
Weekly Pay
Part time and Full time employment opportunities
Consistent set schedules
Culture driven company
Employee recognition programs
Positive Team Culture
Career Growth Opportunities
Primary Responsibilities:
Provide WOW Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, website sign-ups, and previous customers
Handle objections professionally and help customers understand the benefits of our programs
Job Qualifications and Skills:
Ability to work with children
Excellent communication and organizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
Previous sales experience preferred, but not required
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities:
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
Conduct cold calling to potential customers from lead lists
Follow up with warm leads via phone, text, and email
Explain membership options, class schedules, and promotions
Track customer interactions and follow-ups in the system
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties.
Resolves customer concerns/complaints using a professional approach.
Assists clients with purchases of merchandise and vending.
Greets parents and students as they report to the frontdesk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the frontdesk area, snack shack area, changing areas, restrooms, and observation area.
Monitors snack shack area and provides guidance to snack shack staff.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature..
Makes collection calls to resolve open account problems.
Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Work 1 swim instructor/lifeguard shift per week
All other duties as assigned
Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $13.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
$13 hourly Auto-Apply 60d+ ago
Clerk-General II
Baptist Anderson and Meridian
Front desk agent job in Collierville, TN
Initiates and maintains patient medical records in systematic formats, written and/or computerized. Provides administrative office support to billing/financial/and clinical administrative area of the Women's Health Center. Performs other duties as assigned
Responsibilities
Demonstrates knowledge and understanding of the importance of the patient medical record.
• Demonstrates computer proficiency in all software systems used in the medical record
department.
• Demonstrates an understanding of medical record completeness for the continuation of patient
care.
• Demonstrates knowledge of all medical record operations.
• Completes assigned goals
Specifications
Experience
Minimum Required
Six months experience performing medical records functions in patient care setting.
Preferred/Desired
Twelve months experience performing medical records experience in a patient care setting.
Education
Minimum Required
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and
efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Special Skills
Minimum Required
Basic computer literacy.
Customer service skills.
$24k-30k yearly est. Auto-Apply 7d ago
Front Desk Clerk for Fairfield Inn Forrest City, Arkansas
Towneplace Suites|Fairfield Forrest City Ar
Front desk agent job in Forrest City, AR
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
The pay range for this position is $15.00-$15.50 per hour, based on experience and qualifications.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
$15-15.5 hourly 30d ago
Opening Front Desk Receptionist
Desoto Athletic Club
Front desk agent job in Southaven, MS
Replies within 24 hours DAC Fitness has a passion for providing a beautiful facility, great customer service, and an environment that focuses on what's most important, the PEOPLE! This is way more than a job! Each Shift will consist of greeting members, facilitating membership sign-ups, giving air high fives, smiling, laughing, answering phones, a little cleaning, a little more cleaning, providing the best hospitality experience possible for our members, and building meaningful relationships.
For maximum success, you should:
LOVE the early morning!
Have to be responsible. You will open our business on a daily basis.
Know how to use a computer.
Be a multi-tasker, a self starter, and a social enthusiast. Problem Solver.
Be health and fitness minded.
Essential Physical Requirements:
Standing for prolonged periods of time.
The ability to communicate will in person and on the phone.
Light Lifting. (up to 30-50 lbs.)
Preparing the facility for opening which includes but not limited to:
Turning on all lights.
Turning on all TV's.
Unlocking doors.
Preparing coffee
Making sure facility is ready for first members of the day.
What We Can Do For You?
We will turn you into a hospitality superstar. A life skill for any career.
We will teach you organizational and self-management skills.
Provide you a fun, fast paced environment to work in.
Benefits:
Fun work environment.
Free gym membership.
Flexible hours
Free Child Care for staff members during Child Care operating hours.
Employee Discounts for DAC services and products.
DAC Fitness is an Equal Opportunity Employer. Background checks are required for some positions.
Compensation: $9.00 - $13.00 per hour
Who Are We?
We're proud to be the leading fitness provider in DeSoto County, evolving our programming and facilities to reflect the latest trends in the fitness industry. The DeSoto Athletic Club opened its doors in 1999, opening the first health club of its kind in DeSoto County. Today, we still operate under the same ownership but the club itself has gone through many evolutions since its opening date.
Thank you for visiting our careers page. We would love to have you as a part of our team. Not only are we a team; we are family.
Our Mission:
Our mission is simple:
to be the best part of our member's day, everyday.
We understand that our mission statement could mean something different to each one of our members; from a genuine greeting upon entering the club, to delivering a world class experience during one of our Group Exercise classes, to something as simple as opening the club on time. We pride ourselves on delivering exceptional customer service and acknowledge that committing to an exercise regime is hard work. We believe that our job is to make it as pleasurable as possible and to be the best part of our member's day, everyday.
Our Purpose:
We exist for one reason, and that is to constantly challenge and lead our members to achieve the highest level of sustainable fitness they can reach. We have an obligation to our members to provide a safe environment and to help as many as we can reach their fitness goals and beyond.
$9-13 hourly Auto-Apply 60d+ ago
Clerk-General II
Baptist Memorial Health Care 4.7
Front desk agent job in Collierville, TN
Initiates and maintains patient medical records in systematic formats, written and/or computerized. Provides administrative office support to billing/financial/and clinical administrative area of the Women's Health Center. Performs other duties as assigned
Responsibilities
Demonstrates knowledge and understanding of the importance of the patient medical record.
* Demonstrates computer proficiency in all software systems used in the medical record
department.
* Demonstrates an understanding of medical record completeness for the continuation of patient
care.
* Demonstrates knowledge of all medical record operations.
* Completes assigned goals
Specifications
Experience
Minimum Required
Six months experience performing medical records functions in patient care setting.
Preferred/Desired
Twelve months experience performing medical records experience in a patient care setting.
Education
Minimum Required
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and
efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Special Skills
Minimum Required
Basic computer literacy.
Customer service skills.
$27k-31k yearly est. 8d ago
Front Desk Associate
Club4 Fitness
Front desk agent job in Hernando, MS
Reports to: General Manager FrontDesk:
MUST BE AVAILABLE ON THE WEEKENDS
The FrontDesk Associate will be responsible for superior customer service to current
CLUB4
Fitness members as well as prospects seeking to join.
Responsibilities of FrontDesk Associate
1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all frontdesk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.
Qualifications
Qualifications/Requirements
1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.
Physical Demands
1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.
$17k-23k yearly est. 2d ago
Front Desk
Nms Hotels
Front desk agent job in Olive Branch, MS
Introduction:
We are seeking a friendly and professional FrontDeskAgent to join our team at our hotel. The FrontDeskAgent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdeskagent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
$25k-32k yearly est. 60d+ ago
Front Office Assistant
Dental Office
Front desk agent job in Arlington, TN
901 Dental is looking for a full-time Front Office Assistant to join our team! As one of the first points of contact for our patients, you'll play a key role in creating a welcoming, positive experience, from the moment they walk in the door to the time they leave. We value teamwork and pride ourselves on maintaining a supportive, collaborative workplace. If you're customer-service driven and meet the qualifications below, we'd love to hear from you, apply today!
We're seeking someone with a strong work ethic, an upbeat, professional attitude, and the ability to work smoothly with both patients and coworkers. Our office uses Open Dental software, so success in this role requires either prior experience with Open Dental or a willingness and ability to learn it quickly.
Key Responsibilities
Dental terminology: Communicate effectively with staff, patients, and insurance providers
Patient scheduling and confirmations: Manage appointments using Open Dental and FLEX
Insurance verification: Verify coverage for PPO and discount plans
Claims and pre-authorizations: Submit claims and pre-auths to insurance companies
Denials and accounts receivable: Follow up on denied claims and support A/R processes
Position Details
Job Type: Full-time
Schedule: 40 hours/week, Monday-Friday
Work Location: In person
Benefits & Perks
Competitive compensation (based on experience)
Medical, dental, vision, and life insurance
Generous PTO and paid holidays
Traditional and Roth 401(k) options
Qualifications
Dental receptionist experience: 2 years (preferred, but not required)
Bilingual: Spanish (preferred)
Software: Open Dental (preferred)
INDHRFO02
$24k-31k yearly est. Auto-Apply 28d ago
Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown
Summit Management Corporation 4.5
Front desk agent job in Memphis, TN
Job Description: As a FrontDesk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications:-High school diploma or equivalent; hospitality or customer service certification is a plus.-Previous experience in a similar role, preferably in the hospitality industry.-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Proficiency in computer systems, including hotel management software and Microsoft Office suite.-Ability to work independently and as part of a team in a fast-paced environment.-Flexibility to work shifts, including evenings, weekends, and holidays.-Commitment to providing exceptional customer service and creating a positive guest experience.
*Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs*
Key Responsibilities:
Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed.Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in.Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager.Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary.Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting.Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly.Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents.Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests.
Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work - exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Shift availability:MorningAfternoonEvening
Benefits:Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company MatchPaid time off
EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
How much does a front desk agent earn in Marion, AR?
The average front desk agent in Marion, AR earns between $21,000 and $30,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Marion, AR
$25,000
What are the biggest employers of Front Desk Agents in Marion, AR?
The biggest employers of Front Desk Agents in Marion, AR are: