Reservation Agent
Front desk agent job in Middletown, PA
For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you!
It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures.
DUTIES
Phone Call Management
Quick and Accurate Reservations Entry
Providing Excellent Customer Service to all Clients
Providing Dispatch Support
Upselling Packages and VIP Services
Trip Management and Administration
QUALIFICATIONS
Knowledge of local area and routes strongly preferred
Excellent attention to detail required
Excellent customer service skills required
40 WPM typing skills required
Education: High School Diploma or equivalent required
Experience: 1-3 years related experience preferred
Certification/Licensure: N/A
Software/Hardware: An understanding of MS Office Applications
Welcome Agent - Overnight
Front desk agent job in Philadelphia, PA
**Additional Information** **Job Number** 25199317 **Job Category** Rooms & Guest Services Operations **Location** W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States, 19102VIEW ON MAP (*************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Office Worker
Front desk agent job in Trenton, NJ
As a office team member, you'll be on the fore-front of cutting edge technology, high end training and sophisticated systems through our Office Department. As a member of our Office Staff Team your main role will be to generate leads by developing a rapport with clients, understanding our service opportunities, helping with qualifying and closing sales and more importantly keep each of our clients and their businesses informed about new products or services that they may require or wish to purchase from time to time.
You'll
Plan, develop business opportunities at your assigned desk.
Initiate sales process by collecting and understanding clients requirements.
Build rapport with potential clients, clearly presenting our value proposition and capabilities; overcome objections and negotiate while keeping the company's best interest at heart.
Grow clients by both introducing them to new products/ services and by expanding existing product/service offered.
Contribute by sharing competitive products information and customer needs to our clients and their businesses.
Achieve revenue goals by leading customers through an end-to-end sales cycles by completing technical work fast and effectively.
You'll have
7+ years of relevant work experience in business development and service work.
Experience in highly cross-functional, fast-moving, global environment.
Experience working with executive level business and marketing leaders within client organization.
Passion to learn and solve complex customer requirement.
Our Office Staff Team Job Description & Requirements
Secretary and Phone Operator.
Helps with office work, by straightening the office desks.
Handles answering the operator extension.
Handles the everyday Secretarial duties.
Handles, keeping the office clean and neat for management.
Requires Secretarial skills and computer knowledge to go with said title.
Welcome Agent - Overnight
Front desk agent job in Philadelphia, PA
Additional Information Job Number 25199317 Job Category Rooms & Guest Services Operations Location W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States, 19102VIEW ON MAP (*************************************************************************************************************************************************
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Front Desk Agent
Front desk agent job in Philadelphia, PA
Visit Philadelphia is hiring a Front Desk Agent
Employment Structure
$18.03/Hour
Schedule
Full-time, Weekly pay
Responsibilities
Organize, confirm, and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities, and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering them to the right department
Communicate any emergency, lost item, or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Requirements
A warm, people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details
What We Offer
Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
ALOFT Front Desk Agent
Front desk agent job in Mount Laurel, NJ
Job Description
Purpose: Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
Responsibilities
• Willingness to accept the most effective role
• Welcomes guest by greeting, answering questions, and responding to requests
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guest to room by showing location on map
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bill, and obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest's valuables by processing lost and found
• Contributes to team effort by accomplishing related results as needed
Requirements
• Uses customer-oriented telephone etiquette to receive information
• Greets callers, establishes rapport and projects professional tone at all times
• High school diploma or equivalent experience
• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods
Front Desk Agent - weekly pay
Front desk agent job in Philadelphia, PA
[For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
The pay is $16.00 to $17.00 per hour, and we are interviewing for a variety of full and part-time shifts.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents/guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as realtor, potential home buyer/renter visits.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential!
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-Term Disability Income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once.
At the time of this ad, the position pays $16-$17 per hour. Historically, the position pays $16-$17 per hour at multiple locations and shifts.
Front Desk Agent
Front desk agent job in Morrisville, PA
Job description JOB TITLE: Front Desk Agent REPORTS TO: Front Desk Supervisor EXEMPT STATUS: Non-exempt =============================================== BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and
problems in an efficient, courteous and professional manner to achieve maximum
customer satisfaction while complying with all SOPs and LSOPs.
ESSENTIAL FUNCTIONS:
1. Handle guest registration and room assignments, accommodating special
requests whenever possible. (10%)
2. Pre-register, block reservations and take same day reservations and when
necessary future reservations following hotel rate structures, discounts, and sell
strategies. (10%)
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling
policies in an efficient and friendly manner. (50%)
4. Resolve customer complaints; assist customers in all inquires in connection with
hotel services, in-house events, directions, local attractions, check cashing, safety
boxes, etc. (15%)
5. Cancel room reservations according to procedure. (5%)
6. Treat customers in a professional and courteous manner according to
procedures. (5%)
NON-ESSENTIAL FUNCTIONS: (5%)
1. Inventory guest room keys according to policy and request re-keying as
necessary.
2. Assist with responsibilities and duties in the absence or heavy volume in the
Job Types: Full-time, Part-time
Pay: $15.05 - $17.00 per hour
Schedule:
10 hour shift
4 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Night shift
Weekends as needed
Experience:
Hotel experience: 1 year (Preferred)
Ability to Commute:
Yardley, PA 19067 (Required)
Work Location: In person
Front Desk Agent
Front desk agent job in Robbinsville, NJ
Job DescriptionHomewood Suites by HiltonSUMMARY
The Front Desk operations and supports daily hotel functions while delivering exceptional guest service. This role ensures compliance with brand standards, oversees Front Desk and Night Audit operations, assists the Sales team as needed, and serves as a role model by demonstrating professionalism, adaptability, and strong leadership in a fast-paced hospitality environment.
RESPONSIBILITIES
Lead daily Front Desk, and Night Audit operations
Serve as Manager on Duty as scheduled
Respond to guest requests, concerns, service recovery issues, and online guest surveys
Follow up with extended-stay guests and ensure extended-stay logs are completed accurately and consistently
Assist with staff scheduling to ensure proper coverage
Assist with ordering supplies and materials
Handle in-house guest balances and notify management of potential liabilities
Balance cash, credit card, and ledger accounts; perform audit functions as assigned
Ensure all Front Desk reports, logs, and binders are accurate and up to date
Ensure Front Desk team members are enrolled in and actively using Kipsu throughout their entire shift
Assist the Sales team with administrative support as needed
Assist with covering shifts when necessary
Maintain high standards of professionalism, attendance, appearance, and safety
QUALIFICATIONS
Proficiency in PEP and Kipsu required
Ability to multitask and prioritize effectively in a fast-paced environment
Demonstrated ability to work independently while following direction and established procedures
Demonstrated ability to adapt effectively to diverse backgrounds and personalities among employees and guests
Previous Front Desk or supervisory hotel experience preferred
Strong communication, organizational, and problem-solving skills
OTHER
Other duties as assigned
Front Desk Agent - PART TIME
Front desk agent job in King of Prussia, PA
Wurzak Hotel Group is looking for an upbeat Front Desk Agent to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will manage all aspects of hotel guest's accommodation. The Front Desk Agent will welcome guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like Lightspeed or Opera
Customer service experience
Excellent communication and organizational skills
Compensation and Benefits
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
About WHG
Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Auto-ApplyFront Desk Agent
Front desk agent job in King of Prussia, PA
Wurzak Hotel Group is looking for an upbeat Front Desk Agent to support the Guest Services department at our gorgeous property, Sheraton Valley Forge Hotel. This position is responsible for managing all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
Essential Functions
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software
Customer service experience
Excellent communication and organizational skills
Compensation and Benefits
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
About WHG
Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Auto-ApplyFront Desk Agent
Front desk agent job in Philadelphia, PA
Job Summary The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Wurzak Hotel Group is looking to add an upbeat Front Desk Agent to their team at their HOME2 Suites Philadelphia Convention Center located at 1200 Arch Street across from the Reading Terminal Market, steps away from the Philadelphia Convention Center to manage all aspects of hotel guest's accommodation. The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Essential Functions • Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensure maintenance problems are promptly reported through proper channels.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management. Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
education and experience.
• High school education or equivalent experience.
• One to two years of customer contact experience.
• Guest service, basic accounting, and familiarity with hospitality industry practices preferred. Skills and Abilities
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistently professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Knowledge of hotel reservations PEP software preferred.
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes request and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. Benefits
Medical benefits after 60 days of employment
Premium Holiday Pay after 90 days
Paid Floating Holiday
401K matching after one year of employment
Employee Appreciation Program
Daily Pay
Notice
FEDERAL LAW REQUIRES ALL EMPLOYERS TO VERIFY THE IDENTITY AND EMPLOYMENT ELIGIBILITY OF ALL PERSONS HIRED TO WORK IN THE UNITED STATES. THIS EMPLOYER PARTICIPATES IN E-VERIFY.
THIS EMPLOYER WILL PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA) AND, IF NECESSARY, THE DEPARTMENT OF HOMELAND SECURITY (DHS), WITH INFORMATION FROM EACH NEW EMPLOYEE'S FORM I-9 TO CONFIRM WORK AUTHORIZATION.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyFront Desk
Front desk agent job in Levittown, PA
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
On-Demand Pay
Medical, Dental and Vision insurance (full time employees only)
Employee perks and discount program
Free Black Card Membership
401(K) Plan Savings plan
As the Front Desk Associate you will:
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements:
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Ability to lift up to 50 pounds
Ability to walk and stand for prolonged periods of time
Ability to continuously talk in person or on the phone during shift
Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Front Desk Agent
Front desk agent job in North Brunswick, NJ
Job DescriptionBenefits:
Flexible schedule
Free uniforms
Paid time off
Training & development
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
GUEST SERVICE AGENT / FRONT DESK AGENT DUTIES AND RESPONSIBILITIES:
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Coordinates all information between various departments to ensure an effective and timely solution to guests issues that arise.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's & currency exchange when applicable.
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
Advise guest of any messages, mail, faxes, etc. received for them.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Perform other duties as requested by management.
PREREQUISITES:
Experience: Previous hotel-related experience desired.
Physical: Requires typing, writing, standing in duration, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
8 hour shift
Day shift
Holidays
Night shift
Weekends as needed
Education:
High school or equivalent (Preferred)
Front Desk
Front desk agent job in Springfield, PA
We are looking for a dynamic, experienced front desk to join our fast-growing team.
Smile Exchange of Springfield
Monday: 9:30am-7pm
Tuesday: 8am-5pm
Wednesday: 8am-5pm
Thursday: 8am-5pm
Friday: 8am-1pm
Job Summary:
We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast-paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you.
Primary Job Responsibilities:
Completes daily insurance verifications for all scheduled patients
Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit.
Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone.
Confirm all future appointments.
Assist patients with billing questions.
Submit Insurance Claims with proper attachments and narratives.
Follow-up with unscheduled care/treatment appointments.
Qualifications:
2 or more years experience dental only
Outstanding professionalism, high moral standards, and a self-motivated work ethic
Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients
Driven personality to want to strive to be the best in your profession and provide the best care for our patients.
Compensation & Benefits:
Guaranteed Hourly Rate $17-19
Paid Vacation & Paid Holidays
401k Program: with matching contributions
Benefits: (offered at 30 hours or more)
Competitive health, dental, and vision plan
Life Insurance and Disability Insurance
FLSA Status:
Non-Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
Auto-ApplyFront Desk Agent
Front desk agent job in Glenolden, PA
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a positive, friendly full time and part time Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Guest Services Agent (Part-time) (Salt Palace)
Front desk agent job in West Conshohocken, PA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Guest Services Agent
DEPARTMENT: Guest Services
REPORTS TO: Director of Guest Services
FLSA STATUS: Hourly/Non-Exempt
Summary
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a part-time Guest Services Agent for Legends Global/Salt Palace Convention. Under the guidance of the Director of Guest Services, the Guest Services Agent is responsible for guest services, patrolling, securing the venue, reports, and overseeing the venue security cameras.
Essential Duties and Responsibilities
Ensures the safety and protection of attendees and staff within the venue.
Observes and identifies possible unauthorized visitors and takes measures to correct situations.
Enforces all venue regulations and procedures.
Responds to medical or incidental emergencies and completes any necessary incident reports or collecting witness statements.
Helps maintain round-the-clock surveillance of the venue both by on foot patrols and oversight of the venue security cameras.
Helps maintain records of problem personnel and/or incidents on venue property.
Secures venue outside business hours and keeps records of after-hours access, etc.
Uses and monitors multi-channel radio and communication system to relay information and maintains communications center.
Monitors recording and video surveillance equipment.
Perform other duties or special projects as needed.
Experience & Knowledge
High School Diploma or equivalent required.
Must be at least 21 years of age.
Must pass a pre-employment background check.
Prior security experience preferred.
Good customer service skills, including telephone etiquette, email, and text communications.
Dependable, team-oriented, and customer service oriented.
Strong attention to detail with the ability to manage self independently.
Ability to interact with people on all levels such as management, co-workers, clients, exhibitors, and attendees.
Job Type: Part-time, up to 29 hours per week, On-Site
Wage: $18/hour
Schedule: Variable schedule and hours; schedules can be over weekends, evenings, and overnight shifts
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Position requires heavy lifting, climbing, carrying, stooping, crawling, and equipment operation both indoors and outdoors. Position requires frequent walking, stair climbing, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing, and pulling; heavy lifting, up to 75 pounds. Subject to sustained periods of time with exposure to the elements with adverse conditions. May require tools and equipment operation that could cause personal harm and/or injury if improperly handled. Requires irregular and/or extended hours, including weekends, evenings, and holidays, determined by event schedule and/or department needs. Requires radio usage, two-way handheld.
Note
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Recruiter- Jordan White Legends GLOBAL
100 South West Temple Salt Lake City, Utah 84101
Applicants who need reasonable accommodation to complete the application process may contact ************.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.
Welcome Agent - Overnight
Front desk agent job in Philadelphia, PA
**Additional Information** Overnight Shift **Job Number** 25185619 **Job Category** Rooms & Guest Services Operations **Location** W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States, 19102VIEW ON MAP (*************************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Welcome Agent - Overnight
Front desk agent job in Philadelphia, PA
Additional Information Overnight Shift Job Number 25185619 Job Category Rooms & Guest Services Operations Location W Philadelphia, 1439 Chestnut Street, Philadelphia, Pennsylvania, United States, 19102VIEW ON MAP (*************************************************************************************************************************************************
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Part Time Front Desk Agent
Front desk agent job in Newtown, PA
The AC Hotel by Marriott Newtown Square is currently searching for part-time front desk agents. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay is comfortable and enjoyable. You will be the first point of contact for guests, handing their inquiries and requests promptly and efficiently. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring their satisfaction and loyalty to our brand.
Minimum Qualifications:
High School diploma or equivalent
Excellent communication and interpersonal skills
Ability to work flexible hours, including mornings, evenings, weekends and holidays
Proficient in Microsoft Office and basis computer skills
Ability to multitask and work in a fast-paced environment
Preferred Qualifications:
Previous experience in a hotel or hospitality industry
Fluent in a 2
nd
language
Experience with hotel management software
Ability to handle cash and credit card transactions
Strong problem-solving skills
Responsibilities:
Greet and welcome guests in a friendly and professional manner
Check-in and checkout guests, ensuring accuracy of information and timely processing
Handle guest inquiries and requests promptly and efficiently
Maintain a clean and organized front desk area
Collaborate with other departments to ensure guest satisfaction
Skills:
As a Front Desk Agent, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our guests. You will also use your multitasking and problem-solving skills to handle guest inquires and requests promptly and efficiently. Proficiency in Microsoft Office and basic computer skills will be necessary for processing guest information and maintaining accurate records. Preferred qualifications such as previous experience in a hotel or hospitality industry, fluency in a 2
nd
language, and experience with hotel management systems will be beneficial in providing exceptional guest experience.
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