Front desk agent jobs in Morgan Hill, CA

Job DescriptionAbout Hattrick Sports Club Hattrick is a community-driven sports and fitness facility offering indoor turf fields, group training, leagues, and family-friendly events. Our Front Desk Associates are the welcoming face of the club, handling everything from check-ins to membership sales and day-to-day facility upkeep. Key Responsibilities Member & Guest Services - greet everyone warmly, verify memberships, process day-passes, answer phones/emails/live-chat, and schedule classes or field rentals. Membership Sales - conduct facility tours, explain pricing options, hit monthly membership-sales goals, and upsell add-ons (training packages, locker rentals, etc.). Point-of-Sale - complete transactions for merchandise, concessions, and registrations; balance cash drawer at open/close. Facility Cleaning & Upkeep - maintain a spotless lobby, restrooms, locker rooms, and high-touch areas between janitorial visits; wipe down equipment, empty trash, restock paper goods. Opening/Closing - follow checklists for lights, tills, reports, and security. Event Support - assist with check-in and traffic flow during tournaments, and camps. Cross-Training - learn basics of Member Services and Events teams for shift coverage. What You Bring A friendly, professional communication style and genuine enthusiasm for sports/fitness. Proven ability or willingness to sell memberships or service packages. Basic computer skills (Microsoft 365 / Google Workspace); club or POS software experience a plus. Ability to stand/walk for extended periods and lift up to 25 lbs. CPR/AED certification (or willingness to obtain within 30 days of hire). Flexible availability - at least two evening shifts or one weekend day required. Typical Schedule Shifts are 5 PM-10 hours within: Weekdays: 5 PM - 10 PM Weekends: 7 AM - 9 PM Please indicate preferred availability (FT/PT + days/times) when you apply.

The Front Desk Clerk is responsible for checking guests in and out of the hotel. Extensive use of the phone is required as is a tremendous amount of one-on-one contact with the guests. Ability to stay well informed and knowledgeable about hotel and local activities, restaurants, services and other attractions. Computer literate and previous experience with property management system preferred. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Register guests and enter registration information into computer. * Answer telephones, providing information about room rates, packages and various resort amenities. * Complete check-out process, print bill and answer any questions about charges. * Describe various room locations and types to guests and telephone inquiries. * Cash guest checks and handle credit card transactions according to current policies. * Provide current and detailed information about all hotel departments, services and hours. * Post charges according to current procedures. * Keep an accurate cash bank, making change and handling cash transactions. * Check that gratuity charge is correctly entered in room charges. * Run required reports, including "down time" printout of all guest information and VIP arrival lists. * Call housekeeping about "no-shows" and late checkouts. * Prepare coupons for meals or packages for next day arrivals. * Check registration cards for missing, inaccurate or incomplete information. * Print registration card for next day arrivals. * Ability to operate independently during overnight hours with minimal staff * Resolve various guest issues when acting as Supervisor on Duty during overnight hours * Comply with all Pebble Beach Company safety and health policies and procedures. Absolutely Required Skills: * Attention to detail required. * Basic math and accounting skills. * Excellent telephone etiquette and interpersonal skills required. * Basic clerical skills in order to assist guest with business needs. Desired Skills: * Some customer service and/or hotel experience preferred. * High school diploma or equivalent and some college preferred. Why work for Pebble Beach Company: * Competitive Pay: $17.00/hour plus service charges. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $21.00, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees. Every day is different, but you'll mostly be: ● Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures ● Checking guests in, out and managing any wake-up call requests ● Answering phones and dealing with overnight guest queries ● Running night audit property management systems or manual equivalents ● Performing other duties such as concierge services and special guest requests What We need from you: ● Accounting and mathematics skills for accurate auditing and payment processing ● Cash handling experience for counting and securing bank and processing cash payments ● Computer literacy, including familiarity with PMS software ● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff ● Customer service experience ● Knowledge of hotel operations, offers and the local area What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Silhouette Security Group Job Description Salary grade: $18.00-$20.00 FLSA classification: nonexempt Reporting relationship: Operations Manager Silhouette Security Group primary objective is prevention. While duties vary depending on the client, it is our focus to provide Professional Security Personnel that are BSIS Certified (as required by California law), and are courteous. It is key that our officers be professional in both appearance and presence. Having great customer service & de-escalation skills are a must with Silhouette Security Group. As an Silhouette Security Group security agent, you will hold a high visibility presence and prevent all unlawful or inappropriate actions. The goal of a guard is to detect, deter, observe, and report while providing excellent customer service. Agents with this title are required to have a flexible schedule, have availability to fill-in, event assignments, temporary assignments, shifts and hours that last minute and be very dependable. ESSENTIAL FUNCTIONS: Protect the company's property and personnel with the aid of preserving a secure and safe environment Preserves order to implement policies and directives for the site referring to personnel, site visitors, and premises Observe alarm systems or video cameras and operate detecting/emergency equipment Patrol randomly and frequently of building and perimeter Monitor and manage access at building entrances and vehicle gates Record accurate notes in detail of unusual occurrences or any suspicious incidents Protect evidence or scene of an incident within the event of accidents, emergencies, or security investigations. This will be an observe and report only site KNOWLEDGE AND SKILLS: Works ethically and with integrity to uphold organizational values and commitments Knowledge of public safety and security procedures and protocols Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration Identifies and resolves issues promptly; develops alternative solutions with reason Ability to outline issues, gather information, establish data, and draw valid conclusions. Ability to question issues in all useful areas and make sound business decisions based on facts. Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner Knowledge of EEO Policy; promotes a harassment-free environment by showing respect and. sensitivity for cultural differences PHYSICAL DEMANDS: Physical needs defined right here are representative of those that should be met by an employee to carry out the essential functions of this job successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Work in various environments such as cold weather, rain, snow or heat Occasionally lift or move up to 40 pounds Ability to climb stairs, ramps, or ladders occasionally during a shift Frequently required to stand or walk on various surfaces for long periods In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States. REQUIREMENTS AND QUALIFICATIONS Valid BSIS-issued Guard Card Minimum High School Diploma or GED Possess and maintain California ID/Driver's License Have reliable transportation Prior military, security, or customer service experience preferred Must be at least 18 years of age Completion of employment eligibility verification and background investigation forms are required upon hire.

Job Description FRONT DESK AGENT REPORTS TO: Front Office Manager Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established creditchecking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales driven. Presents options and alternatives to guests and offers assistance in making choices. Know the location and types of available rooms as well as activities and services of the property. DUTIES AND RESPONSIBITILITES: Registers guests and assigns rooms. Accommodates special requests whenever possible. Assists in pre-registration and blocking of rooms for reservations. Uses suggestiveselling techniques to sell rooms and to promote other services of the hotel. 4. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 5. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. 6. Processes reservations from the sales office, other hotel departments, and travel agents. 7. Maintains a thorough knowledge of the room rack locations, types of rooms, room rack operations, package plans, and discounts. 8. Knows the credit policy of the hotel and how to code each reservation. 9. Prepares letters of confirmation. 10. Understands the hotel's policy on guaranteed reservation, and noshows. 11. Processes advance deposits on reservations. 12. Tracks future, room availabilities on the basis of reservations. 13. Prepares expected arrival lists for front office use. 14. Assists in pre-registration activities when appropriate. 15. Monitors advance deposit requirements. 16. Makes sure that files are kept up to date. 17. Answers letters of inquiry regarding rates and availability. Processes guest checkouts. Reads and initials the pass-on log.. Is aware of daily activities and meetings taking place in the hotel. 20. Attends department meetings. 21. Answers incoming calls. 22. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. 23. Places outgoing calls. 24. Takes and distributes messages for guests 25. Logs all wakeup call requests and performs wakeup call services. 26. Provides information about guest services to guests. 27. Answers questions about hotel events and activities. 28. Understands PBX switchboard operations. Summarizes results of operations for management. 30. Understands principles of auditing, balancing, and closing out account 31. Knows how to operate posting machines and other front office equipment. Understands and knows how to perform checkin and checkout procedures. 33. Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early checkins, special requests, and partday rooms. 34. Thoroughly understands and adheres to proper credit, checkcashing, and cash handling policies and procedures. 35. Posts and files all charges to guest, master, and city ledger accounts. Obtains the house bank and keeps it balanced. Completes cashier preshift supply checklist. Takes departmental machine readings at the beginning of the shift. Post charges to guest accounts. Transfers guest balances to other accounts as required. Settles guest accounts. Handles cash, traveler's checks, personal checks, credit cards, and direct billing requests properly 43. Posts nonguest ledger payments. 44. Makes account adjustments. 45. Disperses guest records upon checkout. 46. Transfers folios paid by credit card to each credit card's master file. Transfers folios charged to the nonguest ledger to each company's master file. Balances department totals at the close of the shift. 49. Balances cash at the close of the shift. 50. Manages safe deposit boxes. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Knows how to use all front office equipment. Follows procedures for issuing and closing safe deposit boxes used by guests. 55. Maintains the cleanliness and neatness of the front desk area. 56. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Uses proper telephone etiquette. 58. Uses proper mail, package, and message handling procedures. 59. Reports any unusual occurrences or requests to the manager or assistant manager. 60. Knows all safety and emergency procedures. Is aware of accident prevention policies. Posts room charges and taxes to guest accounts. Processes guest charge vouchers and credit card vouchers, Transfers charges and deposits to master accounts. Verifies all account postings and balances. Monitors the current status of coupon, discount, and other promotional programs. Prepares a summary of cash, check, and credit card activities. 67. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy Develops and maintains all aspects of the hotel's reservations, check-in, and check-out system directed toward the maximization of profit. Maintain cleanliness of Front Lobby Area. Vacuuming, mopping and sweeping when possible and necessary. Empting of front office trash. Attend to breakfast/evening reception bar tasks when necessary. 72. Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees. 73. Other duties as requested PREREQUISITES: Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(S) Used by guests who visit the workplace. Experience: Previous hotelrelated experience desired. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, driving, Signature Date Visual activity, and may on occasion have to lift and carry up to 40 pounds.

Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan Pay Rate $17.75 per hour As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $17.75 Per Hour

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Job Details Monterey, CA Full Time $20.75 - $21.88 Hourly AnyDescription JOB DESCRIPTION: The Front Desk Agent is responsible for greeting and registering hotel guest, settling guest accounts, insuring the overall comfort and well-being of our clients, all while providing four diamond service. THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE: • Greet guests in a friendly manner and follow check in procedures. • Handle incoming telephone calls and other guest communication in a discreet fashion. • Take payments and post accurately to guest accounts. • Follow set polices regarding cash handling. • Communicate with other departments in a friendly and professional manner. • Be aware of local attractions and restaurants and make recommendations to guests. • Accurately communicate with other shifts regarding issues arising from day to day operations. • Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Demonstrate complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities. • Communicate services and amenities of the hotel to guests. • Assist with Concierge services. • Log all guest service requests and follow through to ensure requests are met. • Access the hotel property management system (Opera). • Complete additional duties as assigned by the Front Office Management. • Support safe work habits and contribute to a safe working environment at all times. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business. The Ideal Candidate will: • Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality. • Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers. • Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. • Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by employees and guests alike. • Must be able to maintain confidentiality of information. • Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. • Have the ability to perform various physical tasks during the work shift; strong and quick problem-solving ability. • Have strong communication skills, written and verbal. • Possess excellent technical, conceptual, and financial skills. • Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs. SHIFT AVAILABILITY: 2PM - 10:30PM 2:45PM - 11:15PM ADDITIONAL RESPONSIBILITES: Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees. Qualifications EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS: High School Diploma or equivalent - Required REQUIRED KNOWLEDGE, SKILLS, & ABILITIES: • Proficiency in using various computer software programs, Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment • Detail oriented and comfortable working in a fast-paced environment • Excellent time management and organizational skills PREVIOUS EXPERIENCED REQUIRED: Minimum two (2) years Hospitality experience preferred.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Front Desk Attendant for Interim Housing Program TITLE: Front Desk Attendant SCHEDULE: Saturday-Wednesday 6 PM-2:30 AM REPORTS TO: Program Manager CLASSIFICATION: Non-exempt, Full-Time with eligibility for medical, dental, and vision health benefits as well as 401k plan eligibility COMPENSATION: $30 per hour Agency Description: Inspired by the power of our vibrant, determined community, our vision at Amigos de Guadalupe (“Amigos”) is to bring about transformational change in East San José. At Amigos, we ensure that the basic needs of our community are met, deliver high-quality programs, and mobilize and organize for justice. We do this by providing housing and rental assistance, mental health services, immigration legal services, education programs, and community organizing programs that advocate for systems change. Rationale: Amigos de Guadalupe is looking for an experienced Front Desk Attendant to serve in its hotel program. As the first point of contact that all clients and visitors see upon arrival, the front desk attendant checks guests in and out of their rooms, distributes room keys, and answers questions. This person serves as a support to case managers to achieve the program and individual family goals of the program. The successful candidate will be able to demonstrate team leadership skills, the ability to form and maintain, and support a team dedicated to the Mission of Amigos and the program goals and objectives of the program. Essential Duties: Perform all check-in and check-out tasks Create room keys for new guests Manage email reservations Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Respond to clients' concerns and repairs in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Maintain updated records of guest enrollment Serve as a physical presence by making regular walk-throughs of the site Monitor premises and personnel by walking the site property, monitoring surveillance equipment, and observing access points Investigate security breaches, incidents, and suspicious behavior/activity in a timely manner Send reports on breaches, incidents, and suspicious behaviors/activities to management at the end of each shift Verify guests enrollment into the program before allowing entrance into the property without a key Demonstrated ability to think quickly and de-escalate situations that arise Contribute to team effort by accomplishing related tasks that may be assigned Work Hours Swing shift - 6:30 pm - 2:30 am Qualifications and Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Customer service attitude Excellent communication and organizational skills Must be able to stand for up to 4 hours Must be able to lift up to 15 lbs. Basic computer skills Strong interpersonal, verbal, and written communication skills Excellent sense of judgment Can stay alert at all times Valid Driver's License Education and Experience Requirements High School Diploma or equivalent required; AA or BA degree preferred Front desk or receptionist experience or equivalent

The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center. To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions. ESSENTIAL JOB DUTIES: * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guests out of the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints. Adhere to guest safe deposit box procedures. * Responsible for knowledge of groups and functions in the Hotel on a daily basis. This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays. Compensation: $28.43 an hour. The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************** to let us know the nature of your request.

Job Details Hotel Valencia Santana Row - San Jose, CA Part Time $21.00 - $21.00 HourlyDescription Job Requisition: On-Call Front Desk Agent Hotel Valencia is seeking a dedicated and professional On-Call Front Desk Agent to join our guest services team. In this role, you will serve as the first point of contact for our guests, ensuring a seamless and welcoming experience from check-in to check-out. This position offers a flexible, on-call schedule to support the hotel's needs during peak periods, holidays, and staff absences. You will be responsible for handling guest registrations, reservations, concierge requests, and maintaining accurate guest accounts-all while delivering the highest level of customer service. Schedule & Availability Requirements: This is an on-call position that requires flexibility to work rotating shifts, including weekends and holidays. Shifts may include: 6:00 AM - 2:30 PM 7:00 AM - 3:30 PM 10:00 AM - 6:30 PM 2:00 PM - 10:30 PM Key Responsibilities: Guest Services & Front Desk Operations: Warmly welcome and check in guests, ensuring efficient and accurate service Handle check-outs, payments, and folio review with professionalism Manage reservations and respond to guest inquiries and special requests Provide concierge services such as local area information and recommendations Monitor guest satisfaction and follow up on requests to ensure a positive experience Administrative & Financial Duties: Perform bucket checks and monitor room availability Close shift with proper documentation and financial balancing Process guest charges and distribute billing reports to relevant departments Operate front desk systems (PMS, POS, PBX, etc.) and troubleshoot issues as needed Support coordination between departments (e.g., housekeeping, sales, maintenance) Core Competencies: Exceptional communication and interpersonal skills Ability to assess situations quickly and make sound decisions Strong organizational and multitasking abilities Professional demeanor with a guest-first attitude Accuracy in handling payments and financial records Adaptability to changing demands and a fast-paced environment Work Environment & Physical Requirements: Primarily indoor work with some exposure to outdoor conditions Prolonged standing and walking Frequent bending, reaching, lifting, and carrying items up to 20 lbs Preferred Qualifications: Previous experience in hospitality or a guest-facing role Familiarity with hotel front desk software systems Proven ability to remain calm and efficient under pressure Benefits for On-Call Staff Include: Competitive hourly rate Paid Community Service Days Eligibility for select insurance benefits (based on hours worked and duration of service) Click here to learn more Join our team and be part of a dynamic and guest-focused hospitality experience! Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities for all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. America's Greatest Workplaces for Women 2024 America's Greatest Workplaces for Job Starters 2024 Qualifications Required Qualifications: Strong Communication Skills: Ability to clearly and professionally communicate with guests and team members. Customer Service Mindset: Friendly, approachable, and eager to provide excellent service. Problem-Solving Abilities: Capable of quickly identifying and resolving guest or operational issues. Multitasking & Time Management: Able to handle multiple responsibilities in a fast-paced environment. Basic Computer Skills: Comfortable using hotel systems, email, and other front desk software. Attention to Detail: Ability to accurately process payments, review guest accounts, and complete administrative tasks. Team Player: Works well with colleagues across different departments to ensure a seamless guest experience. Professionalism & Appearance: Maintains a polished and professional demeanor, including proper uniform and name tag. Reliability & Flexibility: Available for a rotating schedule, including weekends and holidays, based on business needs. Preferred Qualifications (Not Required): Previous experience in hospitality, customer service, or front desk operations. Familiarity with hotel reservation systems (PMS), phone systems (PBX), and other front desk technology. Knowledge of hotel services, promotional programs, and local attractions.

Description of the role: The Reservation Agent is responsible for handling reservations and inquiries for our esteemed guests at The Sheraton Palo Alto. As a Reservation Agent, you will play a vital role in providing exceptional customer service and ensuring a seamless reservation process for our guests. Responsibilities: Assist guests in making reservations via phone, email, or in person Provide accurate information about room availability, rates, and hotel amenities Ensure reservations are entered correctly into the system Handle special requests and ensure guests' preferences are accommodated Answer and resolve guests' inquiries and complaints in a timely manner Maintain a positive and professional attitude while interacting with guests Other duties as assigned by management Requirements: Prior experience in a customer service role preferred High school diploma or equivalent Excellent communication and interpersonal skills (good typing skills) Ability to multitask and work in a fast-paced environment Proficiency in using reservation and hotel management systems Attention to detail and ability to handle confidential information Flexibility in working shifts, including weekends and holidays Must be eligible to work in the United States Benefits: Competitive hourly compensation Health, dental, and vision insurance 401(k) retirement plan Paid time off and holiday benefits Discounted hotel rates worldwide About the Company: The Sheraton Palo Alto is a renowned hotel situated in the heart of Palo Alto, California. We pride ourselves in delivering exceptional hospitality to our guests and ensuring their comfort and satisfaction. With our luxurious accommodations, state-of-the-art facilities, and dedicated service team, we strive to create memorable experiences for all our guests. EEOC Statement: The Sheraton Palo Alto is an equal opportunity employer. We value diversity and strive to create an inclusive and welcoming work environment for all team members. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation Now offering Daily Pay! - Track your daily income with updates after every shift you work - Transfer your earnings instantly or next day - Automatically save a portion of your paycheck What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. Qualifications Education Preferred High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts. At BODYROK we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people. Job Summary: The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you'll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to: Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code. Assist members/guests in person when they are in the studio and over email as inquiries come in. Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash. Initiate tasks and perform duties without direction/micromanagement. Monitor incoming emails and ensure proper check-in procedures are followed. Your earning potential via commission is limited only by your own personal drive and willingness to succeed. This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete. No limits, no thresholds: just unlimited commissions. Essential Duties & Responsibilities: Member and Guest Check-in Compliance Greet all incoming members and guests Ensure all check-in procedures are followed Thank guests for coming as they exit Sales Create new business internally through member promotions, referrals, and inquiries Promote specials to current and future guests Reach out to existing and potential members via email for sales opportunities Reconcile and report all incoming and outgoing transitions Successfully attain personal sales revenue targets Customer Service & Operations Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments Update Supply Request Log and Maintenance Log (depending on the issue) Promote and sell merchandise Keep the front desk area and entryway clutter-free, orderly, and clean Perform general cleaning duties to include hourly bathroom room and studio checks Follow up with members who have enrolled to ensure we are exceeding expectations Provide the highest level of customer service possible when communicating and interacting with guests Qualifications: 1-2 years of customer service or sales experience preferred 1-2 years MindBody software experience preferred Competitive drive to succeed in commission sales and performance based culture Excellent customer service skills Knowledge of sales practices and techniques Independent, self-starter with strong organizational skills Basic computer skills Strong communication skills in both oral and written Organized and detail-oriented Friendly, warm, compassionate, and welcoming personality Easy to talk to and comfortable around new people Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays) Certifications / Educational Requirements: High School Diploma or GED required Physical Requirements: The employee occasionally sits, walks, kneels, and reaches with hands and arms Ability to lift and/or move up to 25 lbs. Work Environment: While performing the duties of this job, regularly exposed to moving mechanical parts The noise level in the studio environment is loud Must be comfortable interacting with people and making them feel welcome This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Compensation: $17.35 per hour BODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!

Silhouette Security Group Job Description Salary grade: $18.00-$20.00 FLSA classification: nonexempt Reporting relationship: Operations Manager Silhouette Security Group primary objective is prevention. While duties vary depending on the client, it is our focus to provide Professional Security Personnel that are BSIS Certified (as required by California law), and are courteous. It is key that our officers be professional in both appearance and presence. Having great customer service & de-escalation skills are a must with Silhouette Security Group. As an Silhouette Security Group security agent, you will hold a high visibility presence and prevent all unlawful or inappropriate actions. The goal of a guard is to detect, deter, observe, and report while providing excellent customer service. Agents with this title are required to have a flexible schedule, have availability to fill-in, event assignments, temporary assignments, shifts and hours that last minute and be very dependable. ESSENTIAL FUNCTIONS: Protect the company's property and personnel with the aid of preserving a secure and safe environment Preserves order to implement policies and directives for the site referring to personnel, site visitors, and premises Observe alarm systems or video cameras and operate detecting/emergency equipment Patrol randomly and frequently of building and perimeter Monitor and manage access at building entrances and vehicle gates Record accurate notes in detail of unusual occurrences or any suspicious incidents Protect evidence or scene of an incident within the event of accidents, emergencies, or security investigations. This will be an observe and report only site KNOWLEDGE AND SKILLS: Works ethically and with integrity to uphold organizational values and commitments Knowledge of public safety and security procedures and protocols Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration Identifies and resolves issues promptly; develops alternative solutions with reason Ability to outline issues, gather information, establish data, and draw valid conclusions. Ability to question issues in all useful areas and make sound business decisions based on facts. Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner Knowledge of EEO Policy; promotes a harassment-free environment by showing respect and. sensitivity for cultural differences PHYSICAL DEMANDS: Physical needs defined right here are representative of those that should be met by an employee to carry out the essential functions of this job successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Work in various environments such as cold weather, rain, snow or heat Occasionally lift or move up to 40 pounds Ability to climb stairs, ramps, or ladders occasionally during a shift Frequently required to stand or walk on various surfaces for long periods In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States. REQUIREMENTS AND QUALIFICATIONS Valid BSIS-issued Guard Card Minimum High School Diploma or GED Possess and maintain California ID/Driver's License Have reliable transportation Prior military, security, or customer service experience preferred Must be at least 18 years of age Completion of employment eligibility verification and background investigation forms are required upon hire.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $17.50 - $19.50 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.