Front desk agent jobs in New Braunfels, TX - 510 jobs

Employment Status: Temporary (On-Call) FLSA Status: Non-exempt (hourly) Reports to: Principal The front office clerk serves as a temporary substitute, called upon when the front office manager is away from campus. Position Responsibilities: Answers and transfers incoming phone calls; screen calls as needing Greet and manager outside visitors following school security protocols Use of PA System to communicate effectively with faculty and staff Use RenWeb system to locate students during the school day Supports and upholds the philosophy of Catholic education and the mission of the school Acts as a witness to Gospel values by modeling the teachings of the Catholic Church Supports and adheres to the Religious Standards for Catholic School Employees and policies and procedures of the school and Archdiocese Maintains confidentiality regarding school matters Adheres to safety training and protocols on a daily basis, and takes precautionary measures to ensure the safety and well-being of self, others. Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Performs other duties as assigned. Requirements Minimum Qualifications: Education: * High School Diploma or equivalent required * Some college coursework preferred Experience: Minimum 2 years in an administrative support role Experience in a school or front office environment is a plus Bilingual in Spanish and English required Licenses & Credentials: * Reliable transportation * Valid driver's license and vehicle insurance Skills & Competencies: Proficiency with Microsoft Office and general computer systems Strong communication and interpersonal skills Detail-oriented and organized Critical thinking and problem-solving ability Ability to remain calm and professional under pressure Open availability for on-call scheduling Work Schedule: This is an on-call position with no guaranteed hours. Availability during school hours is essential. Additional Information: The qualified candidate will be someone who learns quickly, makes sound decisions, and presents themselves professionally at all times. A flexible schedule is a must. This is not necessarily an exhaustive list of all duties or conditions associated with the role. The school reserves the right to modify responsibilities as needed. Equal Opportunity Employer: The Archdiocese of San Antonio is an Equal Opportunity Employer and encourages all qualified individuals to apply. Employment is subject to adherence to the Code of Conduct and the Faith and Moral Policy.

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. The Central Reservations Office is based in downtown San Antonio. This is an in-office position with a business casual dress code. Parking is available for employees. JOB SUMMARY The Reservations Agent serves as a key point of contact for guests seeking room accommodations across all Valencia Hotel Group properties. This role is responsible for handling inbound and outbound reservation calls, entering and maintaining accurate booking information, reviewing availability and reports, and delivering a high level of service that supports revenue optimization and guest satisfaction. The position plays a critical role in the overall guest experience and supports hotel operations through accurate data entry, communication, and collaboration with internal teams. The role also provides cross functional support to the Collaborative Revenue Optimization Team, assisting with projects, promotions, and office based operational needs as business demands evolve. ESSENTIAL DUTIES & FUNCTIONS Guest Services Provide courteous, professional, and knowledgeable service to all guests Respond to guest inquiries regarding accommodations, rates, and policies Assist guests with special requests and ensure accurate documentation Address guest concerns professionally and escalate issues as appropriate Team Support and Training Work collaboratively within the Collaborative Revenue Optimization Team Support team goals related to service quality, accuracy, and productivity Participate in required meetings and training sessions Adapt to shifting priorities in a collaborative, team-oriented environment Ability to manage shifting priorities and support multiple projects simultaneously Communication and Reporting Communicate effectively with supervisors and team members regarding guest needs and operational updates Document guest interactions and reservation details clearly and accurately Safety & Compliance Follow all Valencia Hotel Group policies and procedures Report unsafe conditions or concerns to a supervisor immediately Maintain compliance with company standards and operational guidelines Operational Responsibilities Handle inbound and outbound reservation calls for multiple hotel properties Accurately enter, modify, and cancel reservations in the reservations system Review daily and weekly reports related to reservations and availability Maintain up-to-date knowledge of hotel offerings, loyalty program, rates, promotions, and policies Assist with inventory management and availability review as assigned Support Collaborative Revenue Optimization (CRO) initiatives by assisting with special projects as assigned Support with daily/weekly/monthly reader board updates Consistently meet established call center performance metrics/revenues Successfully complete required monthly quality assurance and test calls BASICS Maintain cleanliness and organization in all work areas Display courteous behavior with guests and team members Report any unsafe conditions immediately Ensure office equipment is in proper working condition Perform any additional duties as assigned by leadership Physical Requirements Sitting: Constantly, up to 8 hours per shift with appropriate breaks, using an adjustable office chair Standing/Walking: Occasionally Lifting/Carrying: Occasionally, up to 20 pounds Other Physical Requirements: Handling/Grasping: Frequently, including use of a computer keyboard, mouse, telephone, headset, and written documentation Reaching: Occasionally, including arm's-length extension to operate office equipment Working Environment Interior: Climate-controlled office and call center environment; Shared Office Space Exterior: Minimal; may include limited exposure when entering or exiting the building Qualifications CANDIDATE PROFILE Education and Experience High school diploma or equivalent required Previous customer service or call center experience preferred Hospitality or reservations experience strongly preferred ESSENTIAL SKILLS AND QUALIFICATIONS Strong verbal and written communication skills Excellent customer service and interpersonal abilities Effective time management and problem-solving skills Strong attention to detail and accuracy; Excellent organizational skills Proficiency in reservations systems, computer software, and telephone systems Ability to work in a fast-paced, call center environment Ability to work well independently and as part of a team Demonstrated reliability, punctuality, and consistent attendance BENEFITS: Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. Valencia Hotel Group has been named in Newsweek's list of America's Greatest Workplaces in these categories: America's Greatest Workplaces for Women 2024 America's Greatest Workplaces for Job Starters 2024

🌿 We're Hiring! Join Our Chiropractic Team🌿 Are you passionate about wellness and enjoy helping others feel their best? Our chiropractic clinic is looking for a Healthcare Membership Sales & Patient Customer Service Representative to join our team! About the Role: In this front-facing position, you'll be the welcoming voice and smile that introduces patients to the benefits of routine chiropractic care. You'll confidently guide them through membership options using supportive sales techniques. Whether assisting the doctor, updating digital patient files, or scheduling appointments through our online portal, you'll prioritize excellent customer support, ensuring every visit feels smooth, caring, and positive. Hours: Part-time: 22-28 hours/week, Weekends required ( rotation available ) Clinic Locations: Kyle & New Braunfels (employees may be asked to work at both locations) Clinic is open: 10am-6pm Mon-Fri & 10am-4pm Sat-Sun Pay Rate: $14-$17/hour Benefits: Employee discount 🌟 Ideal Applicant Qualifications: Has experience in sales and customer service Thrives in a fast-paced, wellness-focused environment Communicates clearly and confidently in person and over the phone Is detail-oriented and organized with scheduling and patient follow-up Maintains a warm, personable, and professional in all patient interactions Is a dependable, punctual, and a true team player Is excited to be an active part of marketing and growing the clinic Are you passionate about making a difference? Apply Today!

All Candidates Must Be 21 Years Of Age And Have A Valid Driver License. Previous Hotel Front Desk And/Or Night Audit Experience Preferred. Requires Occasional Shuttle Driving Shifts vary depending on the needs of the hotel but all candidates must be willing to work at least two (2) Night Audit shifts per week. Summary of Essential Job Functions Approach each guest interaction with the mindset of exceeding guest expectations. Driving the hotel shuttle as necessary or required. Embrace the Cambria culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant, fitness center and pool hours, and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate. Help create an energized environment as a participating member of the Front Desk team. Embrace the Sheraton culture, striving to exceed guest expectations at every opportunity. Promote the guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery. Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention. When necessary, assist the AM Comp Ambassador with the duties of the morning breakfast including set up, food monitoring, cleaning tables, and breaking down the breakfast. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to drive the hotel shuttle as necessary or required Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. Ability to spend extended lengths of time viewing a computer screen. Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Residence Austin Airport SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Hai Hospitality (Uchi, Uchiko, and Uchiba) is accepting applications for a Reservationist. We are an innovative and growing restaurant group, looking for individuals who are creative, ambitious, and passionate about food and people. This position reports to and works cohesively with the Reservations Manager to provide incredible dining experiences for our guests, and to guide and direct the FOH service team. We offer a starting wage of $16.00 per hour + benefits. This position offers a hybrid work environment for Austin, TX based candidates. This position requires a hybrid work environment in Austin, TX. Technical Skills and Knowledge Time management, multitasking, and attention to detail. Technical and logistical mastery of Open Table / Seven Rooms software. Knowledge of the reservation policies & capabilities for each location and how to determine availability. Knowledge of each restaurant's general information and the differences between them. Understanding of protocols for filtering any non-reservation related phone calls. Proficiency in Microsoft Office products like Teams, Outlook, and Word General knowledge of the food and beverage menus, as well as current specials and offerings. Ability to operate phone, email, and messaging systems. Communication With management - Communicate clearly, respectfully, and through appropriate channels. Remember to follow through with proper responses. With hosts - Communicate promptly and consistently regarding reservation updates, changes, or guest requests. With team - Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks. With guests - Be up front and honest when setting the guests' expectations. Present information thoroughly to avoid any miscommunication. Show patience and willingness to adjust verbiage when necessary. Start and end each interaction on a positive note. Within reservations - Notate relevant information clearly, concisely, and professionally. Utilize necessary formatting to maintain organization. Communicate succinctly, constructively, and positively. Hospitality Smile! Seek opportunities to “wow” people. Take it to the next level. Know when to engage guests in conversation, how to gracefully excuse yourself when necessary, and demonstrate genuine care and enthusiasm for the guests and their experience. Show empathy and understanding. Use strategy and verbiage to provide all available options and encourage guests to join us when reservations are no longer available. Teamwork Help out teammates as you see that they need assistance. Complete sidework and opening duties in a timely fashion and assist others. Ask your teammates what they need. Take initiative to execute miscellaneous tasks, whether they are assigned or not. Why You'll Love Working With Us Medical / Dental / Vision / Accident insurance options available Employee Assistance Program with mental health services available Employer Matched 401k Savings plan Opportunity to grow -- we promote from within almost exclusively Dining discounts Basic Qualifications Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions. Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies. Detect and address workplace safety issues and adhere to safety guidelines and standards. Ability to sit at a desk and use a computer or other office equipment for extended periods. Perform repetitive hand and wrist movements for typing, writing, or data entry. Lift and carry office supplies, files, or equipment weighing up to 25 lbs. Adapt to a fast-paced work environment, including managing deadlines and shifting priorities. Work collaboratively in close proximity to coworkers in shared office spaces. Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments. Understand and follow directives, policies, and workflows provided by supervisors or management. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions. The Hai Experience Hai Hospitality is a multi-concept, emerging restaurant group based in Austin, Texas. Our restaurant concepts include Uchi, Uchiko, Uchiba, and Loro. It's about hospitality and giving back. Our employees take pride in their work ethic, their craft, and their creativity. Feel proud of where you work, help create an experience for our guests, and work with cool people. Our Arizona and Florida locations participate in E-Verify. For more information below, please follow the links below: If you have the right to work, don't let anyone take it away : E-verify.gov E-Verify Participation Poster Hai Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join a team of dedicated and caring professionals passionate about providing exceptional customer service to ensure guests' well-being at our state-of-the-art luxury spa. You will play a vital role with our reservations team as the first point of contact for guests calling to make day spa reservations and for customers calling to purchase gift certificates for lucky friends and family members. You will also interact with in-house guests who wish to make spa appointments while staying at our beautiful resort, tucked away in the Texas Hill Country on the shores of Lake Austin. Be a part of this award-winning spa and wellness retreat that is rated among the top resorts in the world and the only destination spa in the Condé Nast Traveler Gold List Platinum Circle. Primary Responsibilities: Promote the Lake Austin Spa Resort brand throughout every guest interaction. Generate spa revenue by providing excellent customer service while taking spa guest reservations promptly. Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Spa Soft software. Process gift certificate orders Provide accurate, appropriate, and timely responses to all guest requests. Take reasonable steps during and after the call to ensure guest satisfaction. Regularly attend and participate in training and staff meetings. Uses listening skills to determine guest's needs and revenue potential. Determines the need to request special considerations regarding room rates and package inclusions. Follow up on these requests with the Reservations Manager after relaying the status of such requests to the guest/travel agent. Requests exceptional amenities, arranges transfers, and makes any necessary arrangements for guests with outside vendors to provide the caller with high customer service. Processes outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed. Attends to messages and promptly distributes work according to departmental policy and procedure. Fulfills brochure requests and overnight gift certificates. Processes Monarch Club enrollment confirmation letters Additional Responsibilities: Promote the sales of other spa services in a positive and motivational manner. Process online spa appointment requests for upcoming in-house guests Confirm future appointments by phone Work without constant and direct supervision and remain at assigned posts for extended periods. Attends and participates in briefings and specialized training programs to acquire up-to-date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Assist the Sales & Marketing Department in collecting data for future marketing efforts. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Special projects Qualifications/Skills/Abilities: High School Diploma or GED 1+ years of consistent, steady work experience with the public, specifically in customer service Flexibility with schedule, including weekends and holidays Exceptional verbal communication and listening skills Pleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel. Excellent customer focus with the ability to quickly establish credibility and make a connection with guests Ability to project a positive attitude over the phone Ability to multi-task (speak with guests on the phone while accessing the computer and entering critical information Proficient with Microsoft products Opera/SpaSoft knowledge and experience preferred Ability to work individually and within a team Detail-oriented with the ability to multi-task Ability to be efficient and productive in a fast-paced environment Pleasant personality; self-starter; enthusiastic team player; self-motivated. Strong background in sales and customer service. Ability to work independently, exercise initiative, and make decisions with confidence. Command of the English language, both in written and spoken form. Assets: Previous reservations or call center experience is helpful Pleasant personality, enthusiastic, motivated self-starter, and team player Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly Role Expectations: All Sales Coordinator positions are on-site due to the nature of the business. Schedules range from Mon-Sat with weekend and holiday availability 40 hours a week. Shifts alternate on a monthly rotating schedule provided a month in advance. The Commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly) 0.35% Returning guests. 0.05% New guests Operating Hours: Monday - Friday 8 am - 830pm; Saturday & Sunday 9 am - 6 pm ABOUT LAKE AUSTIN SPA RESORT Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. What We Believe -Shared accountability -Humility and kindness -Creative problem-solving -Collaboration & community -Do well and do good Benefits -Wellness Classes -Growth Opportunities -Employee Discounts -Employee Recognition -Complimentary Classes -Health, Dental, Vision & 401k Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives! We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration. Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Join a team of dedicated and caring professionals passionate about providing exceptional customer service to ensure guests' well-being at our state-of-the-art luxury spa. You will play a vital role with our reservations team as the first point of contact for guests calling to make day spa reservations and for customers calling to purchase gift certificates for lucky friends and family members. You will also interact with in-house guests who wish to make spa appointments while staying at our beautiful resort, tucked away in the Texas Hill Country on the shores of Lake Austin. Be a part of this award-winning spa and wellness retreat that is rated among the top resorts in the world and the only destination spa in the Condé Nast Traveler Gold List Platinum Circle. Primary Responsibilities: * Promote the Lake Austin Spa Resort brand throughout every guest interaction. * Generate spa revenue by providing excellent customer service while taking spa guest reservations promptly. * Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Spa Soft software. * Process gift certificate orders * Provide accurate, appropriate, and timely responses to all guest requests. * Take reasonable steps during and after the call to ensure guest satisfaction. * Regularly attend and participate in training and staff meetings. * Uses listening skills to determine guest's needs and revenue potential. * Determines the need to request special considerations regarding room rates and package inclusions. Follow up on these requests with the Reservations Manager after relaying the status of such requests to the guest/travel agent. Requests exceptional amenities, arranges transfers, and makes any necessary arrangements for guests with outside vendors to provide the caller with high customer service. * Processes outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed. Attends to messages and promptly distributes work according to departmental policy and procedure. Fulfills brochure requests and overnight gift certificates. Processes Monarch Club enrollment confirmation letters Additional Responsibilities: * Promote the sales of other spa services in a positive and motivational manner. * Process online spa appointment requests for upcoming in-house guests * Confirm future appointments by phone * Work without constant and direct supervision and remain at assigned posts for extended periods. * Attends and participates in briefings and specialized training programs to acquire up-to-date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. * Assist the Sales & Marketing Department in collecting data for future marketing efforts. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Special projects Qualifications/Skills/Abilities: * High School Diploma or GED * 1+ years of consistent, steady work experience with the public, specifically in customer service * Flexibility with schedule, including weekends and holidays * Exceptional verbal communication and listening skills * Pleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel. * Excellent customer focus with the ability to quickly establish credibility and make a connection with guests * Ability to project a positive attitude over the phone * Ability to multi-task (speak with guests on the phone while accessing the computer and entering critical information * Proficient with Microsoft products * Opera/SpaSoft knowledge and experience preferred * Ability to work individually and within a team * Detail-oriented with the ability to multi-task * Ability to be efficient and productive in a fast-paced environment * Pleasant personality; self-starter; enthusiastic team player; self-motivated. Strong background in sales and customer service. * Ability to work independently, exercise initiative, and make decisions with confidence. * Command of the English language, both in written and spoken form. Assets: * Previous reservations or call center experience is helpful * Pleasant personality, enthusiastic, motivated self-starter, and team player * Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly Role Expectations: All Sales Coordinator positions are on-site due to the nature of the business. Schedules range from Mon-Sat with weekend and holiday availability 40 hours a week. Shifts alternate on a monthly rotating schedule provided a month in advance. The Commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly) 0.35% Returning guests. 0.05% New guests Operating Hours: Monday - Friday 8 am - 830pm; Saturday & Sunday 9 am - 6 pm ABOUT LAKE AUSTIN SPA RESORT Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. What We Believe * Shared accountability * Humility and kindness * Creative problem-solving * Collaboration & community * Do well and do good Benefits * Wellness Classes * Growth Opportunities * Employee Discounts * Employee Recognition * Complimentary Classes * Health, Dental, Vision & 401k Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives! We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration. Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Job Description - Overnight Guest Service Agent Hotel Emma is seeking passionate, service driven candidates for the position of Overnight Guest Service Agent. To provide exceptional service to all guests, fellow team members and visitors, in addition to performing night audit procedures. Primary Responsibilities: Duties are as follows but not limited to: Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors. Ensure the accurate completion of night audit functions. Must be able to perform all night audit functions if needed. Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times. Maintain complete knowledge of guest room types, locations and room numbers/names. Handle incoming calls with an emphasis on guest service according to the Standard Operating Procedure for Telephone Etiquette, communicating information, and influencing call conversion. Processes work order/guest requests through designated systems and channels. Handle incoming Switchboard/PBX phone calls and internal phone calls from guest rooms and other hotel departments. Field guest requests in a professional, proactive manner. Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty. Take guests' food & beverage orders, utilizing suggestive selling techniques and following all departmental standards. Ensure accuracy of guests name and room number of each order for delivery. Input orders into Micros POS system; ensure authorization for room charges. Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands. Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list. Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices. Interact with other team members in a professional manner, and assist other departments as needed. Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager. Report to work for scheduled shift, on time and in accordance with company policy. Know and comply with all company policies and procedures pertaining to this position and its duties. Provide support when there is a queue which includes and not limited to proactively welcome all guests with a smile and genuine care for their Hotel Emma experience, complete all registration procedures, including establishing payment method, confirmation of reservation details, and communication of hotel amenities/services and ensure that all arriving guests are offered a welcome tour and are walked to their guest room. Work closely with the Bellman to coordinate guest requests for the House car. Work closely with Loss Prevention for incoming guest packages to notify guest according to the Standard Operating Procedure. Takes pride in personal appearance and follows hotel grooming guidelines. Be knowledgeable of all emergency procedures and hotel policies. Job Requirements: Position requires effective communication with guests and co-workers. Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture. Twelve months related experience and related experience with Micros Point of Sale System. Ability to work an early morning/evening/night schedule with shifts ending as late as 11

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

JOB DESCRIPTION TITLE: Guest Service Agent DEPARTMENT: Front Office REPORTS TO: Front Office Manager Responds in a professional and courteous manner to arriving, departing and in-house guests and VIP's by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ESSENTIAL RESPONSIBILITIES ? Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. ? Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sale. ? Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. ? Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. ? Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. ? Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. ? Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. ? Maintains a friendly, cheerful and courteous demeanor at all times. OTHER RESPONSIBILITIES ? All other duties as assigned, requested or deemed necessary by leadership. SUPERVISORY DUTIES None BEHAVIORAL FOCUS At G Lodging, our core values which provide a guide for our decisions are: ? Do the Right Thing : demonstrate empathy, honor and integrity in all that we do. ? Think We, not Me: Together as a team we reach new heights in our work and community. ? Be Your Best Self : We are engaged, move with purpose, and serve with enthusiasm. ? Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties. CORE COMPETENCIES Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include: ? Integrity and Respect ? Communication ? Innovation ? Teamwork and Relationships ? Hospitality ? Job Excellence Requirements POSITION QUALIFICATIONS Education/Formal Training High School diploma or equivalent Experience 6 months previous front desk experience is preferred, but not required. Knowledge/Skills ? Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. ? Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills. ? Must be fluent in oral and written English. ? Must be able to read written communiques and monochrome computer screens. ? Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing. ? Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. ? Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. ? Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ? 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. ? Mobility - must be able to reach all areas of the hotel to assist clients. ? Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time. Salary Description $17.00

WE ARE HIRING BOTH FULL-TIME AND PART-TIME PAID TIME OFF(PTO)! OT PAID ON HOLIDAYS! Part-Time and Full Time Employees' applications being accepted that is expected to end March 30th, 2026 Position Summary: Are you looking for a fun job while providing a clean, pleasant, and friendly environment for our passengers? Then this is the job for you! Your primary role will be providing friendly customer service to our passengers in our parking lots and around the terminal. This position is located at The South Terminal at Austin-Bergstrom International Airport. Responsibilities and Duties: Have a can-do attitude and have fun! Greet and be available to customers for customer service-related issues. Accurately complete reports and forms related to parking lot operations Maintains accurate familiarity with the airport terminals and general area to answer questions and provide helpful information to our customers Traffic Control and basic parking lot maintenance Complies with all uniform and appearance guidelines Assisting with passenger needs at parking lot exits and grounds inspections Must be able to read and write inspection reports using a computer or tablet. Performs other duties as assigned Minimum Qualifications and Skills: Must have a valid driver's license with a clear driving record; and Texas driver's license within 90 days of employment. Excellent communication skills Professional demeanor, outgoing and customer service oriented Reliable and dependable work history Physical Demands: You may need to lift luggage; being able to lift up to 75 pounds, prolonged sitting, and frequent standing are a normal part of the job. Working Conditions: The Landside Operations position is subject to environmental conditions such as weather and temperature changes and moderate noise. Job Types: Part-time

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: Approach all encounters with guests and associates with a smile. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Obtain all necessary information when taking room reservations. Answer guest inquires about hotel service facilities and hours of operation. Be aware of all rates, packages, and special promotions. Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel. Operate Front Desk computer system. Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms. As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members Have knowledge of and assist in emergency procedures as required. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds. Requirements QUALIFICATIONS: High School diploma or equivalent required; college course work in related field helpful. Experience in a hotel or a related field a PLUS. Must be fluent in English, both written and verbal An operational knowledge of Microsoft Office suite Willing and able to stand for long periods of time Able to work with little or no supervision Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. Must work well in stressful high pressure situations. Full- and part-time positions available. Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays

Work Hours: 8:30 a.m. - 5:00 p.m. Workdays: Monday - Friday (weekends/evenings as needed) Location: 202 W French Pl, San Antonio TX. 78210 Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love. Summary: This position is the first contact for most of our clients will have with Grace Counseling. They are also the primary person for Grace Counseling outreach efforts, maintaining Charity Tracker with demographics and our Electronic Health Record, primary person coordinating Interns (including screening, scheduling them for interviews, managing their schedules, background and onboarding process, and training). Position Responsibilities: *The Front Desk Administrative Assistant performs front desk receptionist duties. They will be one of the primary points of contact for visitors and clients, monitor access to the campus, and answer the phones. *Assist with front desk receptionist duties at Grace Counseling. Greeting visitors and clients, monitor access to the center, open mail, schedule clients, process payments and answer the phones. *As EHR/Charity Tracker/Give PULSE administrator the client care coordinator inputs clients and providers in the system, and schedules clients for services. Coordinate all Outreach Activities including finding volunteers to participate, getting the materials together to take to the shows, and other duties as assigned. *The Front Desk Admin Assistant assists when medical records need to be scanned and is the primary point of contact for those needing copies of medical records. *The Front Desk Admin Assistant will focus on collecting demographics and statistics to enter into Charity Tracker for reports and grant proposals as well as PQI reporting. *Works as back up to Office Administrator on Credentialing Grace Counseling staff and interns in provider data sources so that the maximum amount of billing can be obtained for each staff *Is the contact for Grace Counseling's staff and interns to help them with any problems or concerns they have with entering case notes and converting them into billable units. Must complete all professional development training in a timely manner Must be sensitive to the service population's cultural and socioeconomic characteristics Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Other duties as assigned by Senior Director. Competencies Adaptability Advocacy Building Collaboration Communication Solution Oriented Requirements Minimum Qualifications: * Education * High school diploma Experience Minimum of 3 years' experience in customer service. Preferred Medical Billing experience with experience in Behavioral Health Billing and/or CPT coding experience. Will train the right candidate. License and Credentials Reliable transportation Valid driver license Must have a clean driving record Valid vehicle insurance Medical Billing Certification preferred Minimum Knowledge and Skills: Minimum of 1 years' experience in customer service and other office administrative tasks. Preferred to have a working knowledge of billing practices, accounting reports, and insurance claims; Experience with computer software and multi-line phones (i.e., Microsoft office, AdvanceMD/EHR software preferred); A solid grasp of HIPPA standards and Mental Health or ability to obtain this within 3 months of starting position. Must be detail oriented, organized, self-motivated, work well independently and on a team; Must have good written and verbal skills; Must have good critical thinking and problem solving skills. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at *************** You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. Salary Description $15.00 - $18.50

SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Primary Responsibilities: Duties are as follows but not limited to: * Uphold and adhere to the Hotel Emma Vision, Storymakers, Service Promises and Elements and Diciplines * Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times. * Proactively welcome all residents and their guests with name recognition, warmth, and personalized service reflective of Reserve-tier standards. * Greet all arriving guests by name and offer vehicle and luggage assistance in accordance with Hotel Emma standards. Maintain knowledge of resident preferences, recurring requests, lifestyle needs, and household details. * Communicate with fellow Guest Services Agents and Front Desk to announce the name over the radio to the front desk to begin the check-in. * Safely take possession of the guest's vehicle, ensuring a walk around in the presence of the guest. * Park the guest's vehicle, adhering to safety and health protocols, without incident. * Retrieve the guest's vehicle in a safe and timely manner, without incident. * Maintain knowledge of vehicle count at all times. * Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner. Assist residents with move-in welcome, large deliveries, package support, and amenity set-ups. * Interact with other team members in a professional manner, and assist other departments as needed. * Assist with special requests and miscellaneous tasks on scheduled or impromptu basis (example: wedding gift room drops.) * Support resident lifestyle concierge activities such as reservations, on-campus partnerships (Emma, Stable Hall, Pullman Market), and event support. * Maintain professional radio etiquette at all time. * Communicate all pertinent information to the Manager on Duty in a timely manner. * Adhere to designated Guest Services Agent positions to open the Reception doors for all guests and locals. * Report to work for scheduled shift, on time and in uniform, in accordance with company policy. * Know and comply with all company policies and procedures pertaining to this position and its duties. * Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner. * Maintain organized and secure package, delivery, and resident storage areas according to Reserve-tier standards. * Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty. * Keep stock of guest amenities. (Waters, Magazines, firewood, etc.) * Takes pride in personal appearance and follows grooming guidelines. * Be knowledgeable of all emergency procedures and hotel policies. Must be fully trained in property emergency procedures including after-hours support, incident documentation, and resident safety escort protocols. Job Requirements: * Position requires effective communication with Hotel guests, visitors and co-workers * Must meet all safety requirements of the job and while driving guest and hotel vehicles * Minimum driving requirements include a valid Texas driver license with at least one year and an exemplary driving record; must be able to successfully pass initial background and driving record screening * Annual driving record check with Hotel's screening company that includes a report meeting minimum insurance requirements (annual driving check to be run by the Hotel); Driving record check may also be run as needed and at discretion of Hotel Emma * Communication within 48 hours of any moving violation or driving accident whether on or off the job. * Exceptional communication with residents, service partners, and property management teams with polished hospitality etiquette. * Immediate notification of any change in Texas Driver License status and/or health status that would change driving abilities (example: corrective lenses requirements, name changes, medication that limits driving for a period of time, etc.) * Following safety rules and procedures while driving (including using seatbelt, no cell phone usage while driving or in the vehicle, following all Texas driving laws) * Texas Driver License must be in associate's possession while driving any vehicle and while on shift * Immediate notification to the manager on duty of any accident or incident in a guest or hotel vehicle * Must be able to operate a variety of vehicle types including manual transmission and any type of vehicle within Class C * Must be able to coordinate third-party transportation partners, ride-share support, and guest access without error. * Per insurance requirements, must be able to pass any required post-accident drug testing * Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture. Must uphold Reserve-tier grooming, presence, etiquette, and warmth at all times. * 1 - 2 years related experience preferred; luxury hotel experience preferred * Flexible schedule required, to include AM/PM, weekends and holidays Working Conditions/Physical Demands: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Ability to move, carry, push, pull, lift minimum 50lbs. Prolonged sitting, standing, walking, lifting and bending without restrictions. Must be able to support dynamic residential operations including events, resident drop-offs, concierge tasks, and property activations. Must be able to drive a variety of vehicles without accommodation. Schedule will reflect business demands, must be able to perform the job on hotel premises with the ability to drive on city streets, hotel garages and parking lots. Ability to work in any weather condition. Strong listening skills and empathetic ear for guest related concerns.

Summary: Guest Services Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Guest Services Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Services Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Housekeeping, Concierge, Maintenance and Drivers. Follow company and Hotel policies and procedures. Must have open availability. We are a 24-hour business. Must be punctual, and dependable. Requirements Must be well organized with the ability to handle a variety of responsibilities and constantly changing priorities, while maintaining an upbeat, customer service focus. Must be a team-oriented individual who enjoys working collaboratively with others, creating a positive and uplifting environment, and communicating effectively at all levels. Must be a flexible, highly customer service and people oriented individual who demonstrates compassion, patience and understanding and is willing to do whatever it takes to provide the highest level of service. Takes pride in personal appearance and professional demeanor. Must be able to work in a fast paced environment providing courteous service and engaging the guests in conversation. Proficient in functionality in MS Word, MS Excel, and MS Outlook. Must be proficient with computer and computer-generated data. A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic. Someone who is creative yet has common sense and is practical in the real world. Must have basic mathematical skills and basic calculator skills. Capability of building long-term relationships and being part of a rapidly growing business. Personal accountability and pride in results will be important for this executive to possess. Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions. Excellent communication skills, public speaking, written and oral, with the ability to customize the message to the audience such as guest, team member, owner, and other stakeholders. Must have analytical and problem solving expertise. Ability to attract, motivate, lead, inspire and direct a talented team Excellent industry reputation and interpersonal communication skills. A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. A good communicator, someone that will keep all parties informed in an organized, coherent manner. Must have the ability to examine financial data and assure accuracy and quality. PHYSICAL REQUIREMENTS: Lifting up to 40 lbs.; pushing up to 40 lbs.; pulling up to 40 lbs.; carrying up to 40 lbs. Mobility -continuous movement throughout department. Continuous standing -100% of shift. Continually moving at a fast pace Ability to look at computer screens for extended period of times. Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Exposure to chemicals. Prerequisites: High- School graduate or equivalent Must be able to speak, read, write, and understand the primary languages used in the work place. University degree in hospitality, and/or CHA, preferred Minimum of one (1) year of work experience in the hotel industry, with Front Office/ Guest Services background A track record of successful customer service Salary Description $15.00

Job DescriptionDescription: Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: Approach all encounters with guests and associates with a smile. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Obtain all necessary information when taking room reservations. Answer guest inquires about hotel service facilities and hours of operation. Be aware of all rates, packages, and special promotions. Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel. Operate Front Desk computer system. Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms. As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members Have knowledge of and assist in emergency procedures as required. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds. Requirements: QUALIFICATIONS: High School diploma or equivalent required; college course work in related field helpful. Experience in a hotel or a related field a PLUS. Must be fluent in English, both written and verbal An operational knowledge of Microsoft Office suite Willing and able to stand for long periods of time Able to work with little or no supervision Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. Must work well in stressful high pressure situations. Full- and part-time positions available. Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays