& Summary The frontdeskagent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism. Essential Functions: * Conduct all check in and checkout procedures for the hotel according to hotel standards * Have knowledge of Property management system, Jonas, Jonas Activity management, Kipsu, Sertifi, and Resqueue. * Have knowledge of entire Reservation procedure according to property procedures. * Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner. * Makes pre arrival calls and mid stay check in calls daily. * Performs all accounting duties including posting charges, account settlements, and shift closing. * Maintains accurate daily event information. Maintains daily posting of event sheet. * Communicates member and guest questions and requests to appropriate departments and tracks requests. * Knowledgeable in hotel and guest room facilities/services. * Knowledgeable in hotel room rates and selling strategies. * Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges. * Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc. * Adds alerts and comments to reservation that are necessary to ensure all guest needs are met. * Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units. * Assists in taking reservations for hotel outlets and services. * Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments * Is calm under pressure and uses self-control in challenging situations. * Conducts service recovery as needed to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs. * Review arrival report daily. * Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members. * Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name. * Deliver "I Am Proud" service standards and department-specific signature touch points. * Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: *
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. * Provide extraordinary service that is "Enriching by Nature." * Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. * Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. * Be empowered to make things go right if they go wrong. * Give the guest/member a fond farewell. * Address feedback by utilizing the LEARN Model. * Demonstrate a professional appearance and be attentive to what matters most. * Comply with company policies and procedures. * Observe and adhere to safety guidelines. * Answering, screening, and forwarding calls in a professional and courteous manner. * Handling general phone inquiries about the organization. * Directing external calls to designated departments or individuals. * Transferring internal calls across departments and between staff. * Relaying written or verbal messages in a timely and accurate manner. * Keeping records of calls placed and charges incurred. * Assisting with other administrative duties, including copying, scanning, faxing, and emailing. Marginal Functions: * Perform other duties as assigned. * Interface positively with other departments, offering assistance when needed. * Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: Minimum Knowledge & Skills: * Must have basic knowledge of Microsoft Word and Excel. Formal Education and Job-Related Experience: * This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial. License, Registration, and/or Certification Required: * Valid Driver's License required External and Internal Personal Contact: Communications: * Daily - Communicate with frontdeskagents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs * Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated * Occasionally - Participate in one-on-one coaching sessions. * Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Leader Signature: Date: A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart. The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence. To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial. In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved. Team Member Signature: Date: The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.
$35k-42k yearly est. 17d ago
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Front Desk Agent
MCR Hotels
Front desk agent job in Pueblo, CO
Hampton Inn & Suites Pueblo-Southgate
SECTION ONE: MCR Universal Role Standards
CLEANLINESS and FRIENDLINESS!
The MCR standard, Hampton Inn Pueblo, is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: FrontDeskAgent, Role Specific Duties and Expectations
The core mission of the FrontDeskAgent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude:Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines:Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure:Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution:Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills:Must be able to convey information and ideas clearly.
Hospitality and Guest Service:Must have a desire to serve all guests.
Age Requirement:Must be 18 years of age or older to perform this job.
Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out:Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks:Clock in/out for breaks at the designated time on your schedule.
Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$32k-39k yearly est. 15d ago
Front Desk Agent
A&R Group 4.3
Front desk agent job in Colorado Springs, CO
FrontDeskAgent - Be the Friendly Face of Our Hotel! Job Type: Full-Time / Part-Time Compensation: Competitive hourly pay + bonuses + growth opportunities
Love Helping People? Love Being the Person Who Knows Everything? This Job's For You!
Our hotel isn't just a place to stay-it's a place where travelers feel at home. And we need YOU-a warm, welcoming, and organized FrontDeskAgent-to help create those great guest experiences every single day.
If you're someone who can juggle check-ins, give great local recommendations, and brighten someone's day with just a smile-let's talk!
What You'll Be Doing:
Greet guests like family. Be the first impression and the go-to person during their stay.
Handle check-ins & check-outs. Smooth, quick, and friendly-just the way guests like it!
Answer phones and questions. Whether it's a wake-up call or the best taco in town, you've got the info.
Coordinate with housekeeping and maintenance. Teamwork makes the dream work.
Solve problems on the fly. Room key not working? Need extra pillows? You're the hero they'll remember.
Take payments and handle reservations. Accurately, efficiently, and with a smile.
Why You'll Love Working Here:
Fun team vibes. We laugh, we hustle, we celebrate wins.
Flexible hours. Full-time or part-time-let's find what works for you.
You're not just a number. We actually know your name, and we care about your success.
Growth potential. Many of our managers started at the frontdesk-this could be step one on your career ladder!
Perks. Bonuses for great performance, discounts on stays, and more.
You're a Perfect Fit If You:
Are a people person with a positive attitude (bonus points for a great smile!)
Can multitask like a pro, even during busy check-in times
Are dependable, punctual, and ready to learn
Have basic computer skills and can handle simple systems (we'll train you!)
Are cool with working evenings, weekends, or holidays (we're 24/7!)
Want a job where your effort and personality actually matter
Open the Door to a Great Opportunity!
If you want a job where every shift brings something new, where you're truly appreciated, and where you can grow into a bigger role, apply now and let's get started!
We can't wait to welcome you to our team!
A&R Group
provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.
Qualifications
What You Bring to the Table (Qualifications)
Experience in hospitality? That's a plus-but if you've got the passion and work ethic, we'll show you the ropes
You're organized, dependable, and manage your time like a pro
People skills are your thing-you're a great communicator who genuinely enjoys helping others
Quick on your feet and cool under pressure-you don't back down from a challenge
You're flexible and ready to roll with a schedule that may include early mornings, nights, weekends, and everything in between
During busy seasons, you're ready to jump in for extra hours if needed-teamwork makes the magic happen
Guest satisfaction is your priority-you go above and beyond to make someone's day
Accuracy, speed, and attention to detail? You've got them all
Physically active and comfortable moving around the hotel-on your feet, bending, walking, and staying in motion
Professional, ethical, and always ready to do the right thing
You take pride in great service and know how to leave a lasting impression
Quick to learn, eager to grow, and not afraid of hard work
You work just as well on your own as you do with a team-because you're all about making things happen
What the Role Looks Like Day-to-Day (Working Conditions)
You'll be active and on the move-using your whole body to lift, carry, organize, and restock
Expect to be on your feet a lot-this isn't a desk job, and that's part of the fun
Comfortable lifting up to 25 lbs. and handling moderate physical activity throughout the day
You'll be making frequent, repeated movements-shoulders, elbows, hands, both below waist and overhead
This is a physically engaging role that keeps you on your toes and moving with purpose
You'll need basic math skills for tasks like inventory tracking, restocking, and small daily calculations
$32k-38k yearly est. 15d ago
Front Desk Agent ("Agente de Recepcion")
Azul Hospitality 3.9
Front desk agent job in Colorado Springs, CO
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
Greet and welcome guests upon arrival.
Execute the registration and checkout process at the frontdesk.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
Attend all scheduled training, departmental and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Answer all calls promptly correctly transfer all calls to appropriate departments.
Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
Experience in the hospitality industry preferred.
Experience in a frontdesk or customer service role preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
$33k-39k yearly est. 1d ago
Front Desk Agent
Sun Hill Properties, Inc.
Front desk agent job in Colorado Springs, CO
JOB OVERVIEW Check guests in and out of rooms, direct calls, answer all guests' questions and concerns in a remarkably effervescent manner. You must be personable and have outstanding interpersonal communication skills.
DUTIES AND RESPONSIBILITIES
Communicates clearly and effectively.
Responds calmly and efficiently in stressful situations.
Has ability to remember names and faces in order to make guests feel particularly welcome.
Possesses excellent phone etiquette.
Resolve customer complaints and problems calmly and effectively
Describes details of services and amenities to visitors.
Collect payment for room charges and other fees
Be informed and up-to-date on all types of room accommodation and availability
Inform guests of hotel amenities and offerings
Verify customers' credit and establish how the customer will pay for the accommodation.
Run high balance report along with all other necessary reports.
Keep an inventory of rooms reservations
Check group resume board and familiarize yourself with any incoming groups.
Run in house batch
Check trace report and share pertinent info with team and shift supervisors.
Prepare and monitor Digital check ins and digital keys.
Clear up due out report
Follow break schedule accordingly and be aware of avoiding meal penalties.
Regularly tidy up and restock as needed throughout shift.
QUALIFICATIONS and REQUIREMENTS
High School diploma or equivalent. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others. Background in FrontDesk, Customer Service, and /or Hospitality is preferred.
This job requires ability to perform the following:
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 15 pounds
Handling objects, products and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
Essential:
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized daily. Basic math skills are used very frequently.
Problem solving and resolution skills are a huge plus.
Must be available to work all shifts ie, days, nights, weekends, and holidays.
Some previous cash handling background preferred
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
$32k-39k yearly est. Auto-Apply 42d ago
Full Time Front Desk Agent - Marriott Colorado Springs
Pyramid Colorado Management
Front desk agent job in Colorado Springs, CO
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado's second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!
What you will have an opportunity to do:
At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.
Key Responsibilities:
As a FrontDeskAgent at our Marriott in Colorado Springs, you will play a crucial role in creating a memorable first impression for our guests. Your engaging personality and exceptional customer service skills will contribute to our goal of providing guests with an unforgettable experience. Your key responsibilities will include:
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make changes and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guest's challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Summon bell-staff assistance to escort guests to their rooms as appropriate.
Provide safety deposit boxes for guests by pulling the box from the vault and carrying it to the customer. File access slips in room order.
Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
Use the photocopier to make copies of items as required.
File registration cards in room number order.
Retrieve registration cards from the files for each check out.
Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Opportunity for Growth: This position offers the potential for career advancement within our organization, aligning with our commitment to employee development and growth.
Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:
Exclusive discounts on room rates and experiences at our award-winning hotels
Mental wellbeing support for you and your loved ones
Comprehensive finance and retirement solutions
Performance-based incentives and bonuses
Generous paid time off
Exciting perks and discounts
Professional guidance and support
Competitive health insurance plans
Pet insurance for your furry companions
Skill-enhancing job training
Educational opportunities for career growth
Strong emphasis on work-life balance
What are we looking for?
Qualifications
To excel in this role, you should have:
A highly motivated and engaging personality.
A passion for creating meaningful connections with people from all over the world.
Excellent customer service skills.
The ability to resolve problems and provide recovery solutions when things don't go as planned.
Knowledge of emergency procedures and policies.
A commitment to maintaining a house bank and following financial procedures.
Flexibility to work varying shifts, including weekends.
Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Must be able to stand and remain on feet for the entirety of scheduled shift, unless reasonable accommodation is requested and approved.
Frequent walking, bending, and reaching throughout shift.
Occasional lifting, pushing, pulling, or carrying of items up to 25 pounds.
Ability to use hands and fingers to operate computer systems, phones, and other office equipment.
Hearing and visual ability to observe and detect signs of emergency situations.
Experience with PMS systems is a plus but not required.
Education/Experience:
High School diploma /Secondary qualification or equivalent.
If you are an enthusiastic and highly motivated individual with a passion for delivering exceptional customer service and creating memorable guest experiences, we want you to join our FrontDesk team at the Marriott Colorado Springs Hotel. Be a part of our world-class property and grow your career in hospitality with Pyramid Global.
The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Compensation:
$17.00
-
$17.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$17 hourly Auto-Apply 3d ago
Front Desk Agent
RRI West Management 3.9
Front desk agent job in Colorado Springs, CO
We are seeking a FrontDeskAgent to join our Team with a starting Wage up to $16.00 - $17.00 per hour!
When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of choice. Where you choose to work is just as important as the work you do!
Health insurance (Employee contributions starting as low as $54 individual and $297 family (Semi Monthly))
Dental
Vision
Competitive Pay
Employer Paid Life Insurance
PTO
401K with Employer Match
Career Growth Opportunities
HomeTowne Studios has been a leader in providing quality extended hotel stays. The company manages hotels in 20 different states. Our HomeTowne properties were renovated in 2018 and we continue to improve the quality as well as the guest and employee experience. By enhancing our properties and training techniques, we have made our managed hotels a better place for our guests to stay and a better place for our employees to work.
Specific Requirements:
Welcome guests with friendly greeting and smile while performing all guest related services.
Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
Make, change and monitor reservations; reviews and reports rate availability using frontdesk computer system; update and monitor room status; promote future sales
Maintain confidentiality of guest information and pertinent hotel data.
Communicate with the General Manager and other FrontDesk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
Performs all other duties as assigned.
Experience:
High school diploma preferred or equivalent experience
1 year in previous customer service position.
Must have basic office skills (math, cash handling, computer skills, etc.)
Basic English communication (verbal and written) skills required.
INDFD
INDCO
$16-17 hourly 20d ago
Front Desk Agent
Landry's
Front desk agent job in Cripple Creek, CO
Overview Golden Nugget FrontDeskAgent A FrontDeskAgent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving guests by completing appropriate paperwork and obtaining proper payment information. Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies. Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel. Print and process routine reports and may assist in the training of new departmental employees. Promote positive public/employee relations at all times. Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints. Assist other departments with requirements they may have pertinent to hotel guests. Maintain a clean, safe, hazard-free work environment within area of responsibility. Performs any other duties as assigned. Qualifications High school diploma or GED Prior high-volume customer service experience One (1) year of hotel frontdesk experience strongly preferred What we offer you: Multiple benefit plans to suit your needs Dental, vision, voluntary life, short term disability Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities *Applications are accepted on an ongoing basis. Click on "Apply" to submit for this position. Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Pay Range USD $17.00 - USD $17.00 /Hr. Tipped Position This position does not earn tips
High school diploma or GED Prior high-volume customer service experience One (1) year of hotel frontdesk experience strongly preferred What we offer you: Multiple benefit plans to suit your needs Dental, vision, voluntary life, short term disability Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities *Applications are accepted on an ongoing basis. Click on "Apply" to submit for this position. Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
$17 hourly 7d ago
Front Desk Agent
Full House Resorts 3.2
Front desk agent job in Cripple Creek, CO
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression.
Always provided the highest level of overall customer service by enforcing 4-star standards. Goes above and beyond to make every guest feel special.
Efficiently handles the check-in and check-out processes by verifying guest information, assigning rooms, and processing payments.
Encourages guests to participate in player's club membership and casino events and activities.
Handles guest payments, including cash, credit cards, and other forms of payment. Maintains accurate and well organized records.
Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies.
Provide information about the hotel's services, amenities, casino offerings, and local attractions to help guests make the most of their stay.
Respond promptly, pleasantly, and accurately to all customer questions and immediately escalate any issues/concerns from customers to the appropriate person.
Answer phone calls, take messages, and transfer calls to appropriate departments or guests' rooms.
Develops and maintains effective working relationships and good customer service skills with all guests and employees.
Maintains alertness for the performance of all responsibilities, and a general awareness of hotel and casino operation at all times. Takes appropriate action based on observations, as directed or established by casino policy, procedures, or gaming rules and regulations. Keeps the Hotel Manager informed of any concerns.
Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
Wears and maintains uniforms properly, including nametag and gaming license. Adheres to department grooming standards.
Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS:
Demonstrated effective and diplomatic customer service and communication skills.
Demonstrated experience performing within specific deadlines or under pressure.
Demonstrated experience in problem-solving, organizing, and prioritizing work.
EDUCATION AND/OR EXPERIENCE:
Preferred recent and related customer service experience, preferably in a hospitality or gaming environment.
COMPENSATION & BENEFITS
$20.00+ per hour based on experience
Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
For the employees, Full House Resorts provides:
Financial Security: Life insurance, disability coverage, and supplemental benefits.
Retirement Savings: 401(k) plan with company matching after one (1) year of service.
Paid Time Off: Generous PTO program.
Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
Wellness Perks: Complimentary local gym membership.
Professional Growth: Tuition reimbursement and career development opportunities.
Exclusive Discounts: Employee savings on hotel and casino services.
$20 hourly 11d ago
Front Desk
Orthopedic Centers of Colorado 4.1
Front desk agent job in Colorado Springs, CO
Job DescriptionDescription:
A Frontdesk Representative is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.
FRONTDESK ESSENTIAL FUNCTIONS:
Recognize, greet and register patients in a polite, prompt and helpful manner
Verify current informational statuses and collect insurance information, demographic information and signatures as needed
Collect co-pays, deductibles, co-insurances and account balances. Post payments and process credit cards
Obtain and process patient referrals/authorizations for treatment and consultation
Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
Confirm next day appointments
Prepare all necessary documents for next day appointments
Schedule and reschedule appointments accurately and efficiently
Pull and process medical records release requests
Explain office policies to patients as needed
SALARY & BENEFITS:
$17.00 Per hour
Medical, Dental and Vision Insurance
Generous PTO package and paid holidays
Company-paid life insurance and long term disability insurance
Ability to purchase accident insurance, short and long-term disability insurance.
Opportunities for internal training and development
Annual stipend for continuing education in certain positions
Retirement Plan eligibility after one year of service with eligibility in company profit sharing
Most positions offer Monday - Friday work schedules
Requirements:
FRONTDESK REQUIRED QUALIFICATIONS AND SKILLS:
Minimum of two years' experience in healthcare setting
Knowledge of medical office procedures
Knowledge of computer systems and applications
Knowledge of grammar, spelling and punctuation
Skills in operating business office machines
Skills in answering the telephone in a professional manner
Ability to read, understand and follow oral and written instruction
Ability to establish and maintain working relationships with patients, employees and the public
FRONTDESK WORKING CONDITIONS:
Typical business office environment
Possibility of local travel
Constant viewing of computer monitor, mousing and typing
Frequent standing, walking and sitting
Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
Hours of business are Monday - Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job
$17 hourly 22d ago
Front Desk Clerk
Ladgov Corporation
Front desk agent job in Colorado Springs, CO
Job Title: FrontDesk Clerk / Data Entry - M&FRC Hours: Mon-Fri, 0800-1600 (40 hrs/week
Greet and assist walk-in and phone customers; respond to emails.
Schedule classes/briefings and maintain accurate data in AFFIRST.
Provide basic info on M&FRC programs and services.
Assist with computers, printers, and office supplies.
Support marketing efforts (flyers, website updates, social media).
Maintain reception area, brochure racks, bulletin boards, and program calendars.
Conduct quarterly inventories and manage supply orders.
Qualifications:
HS diploma or equivalent; customer service/admin experience preferred.
Proficient in Microsoft Office; able to learn AFFIRST quickly.
Strong communication, organization, and customer service skills.
Must meet security clearance requirements and complete required training.
$27k-33k yearly est. Auto-Apply 60d+ ago
Front Desk
Farrell's Extreme Bodyshaping
Front desk agent job in Colorado Springs, CO
Job Description
Are you a positive, organized, and enthusiastic individual looking for how you can help change people's lives? Are you someone with strong leadership skills and a passion for fitness and nutrition? Do you have the desire to learn and grow in a connected team environment?
If this sounds like you, then keep reading.
Farrell's Colorado Springs is looking for a part-time FrontDesk Staff committed to supporting the team, the big picture and small details. In this role, you will deliver excellent customer service, create long-term relationships, and help change lives. We're looking for individuals who lead through their actions and are seeking an opportunity to better themselves and the others around them.
About the Role
This is a hands-on position approx. 10-15 hours/week. You'll be a key player in helping our members feel supported, stay motivated, and reach their goals.
Key Responsibilities
✅ Ensure timely opening or closing of the studio.
✅ Set up the studio equipment for daily workouts.
✅ Greet members and guests promptly and make them feel welcome.
✅ Check members into the system.
✅ Handle all telephone correspondence.
✅ Process accurate cash and credit card transactions.
✅ Managing member and staff concerns throughout the shift.
✅ Ensure a safe, clean, and well-stocked facility.
✅ Thoroughly follow daily cleaning process.
✅ Maintain accurate and detailed records for shift reports and sales process.
Sales/Marketing:
✅ Promote studio retail products and merchandise.
✅· Meet or exceed Studio targets for revenue, net new members, lead generation and retention.
✅ Become an expert with the studio's sales process.
✅ Promptly respond to inquiries and book studio appointments.
✅ Successfully convert prospects into new members.
✅ Assist Studio Owner or Manager in planning and executing lead generation activities and staffing promotional events.
Ideal Candidate
✨ Energetic, positive, and genuinely happy to be part of a team
✨ Strong communicator with a “can-do” attitude
✨ Passionate about fitness and helping people live healthier lives
✨ Willing to learn, take initiative, and be accountable
✨ Experience in fitness, sales, or customer service is a plus-but not required
Schedule
We're especially looking for someone available during these times:
Early mornings: 5:00am - 10:00am
Evenings: 4:00pm - 7:00pm
Some Saturdays: 6:30am - 10:00am
Why Join FXB COS?
We're more than a fitness studio-we're a community. You'll be part of a supportive, inclusive, and motivating environment where your work truly makes a difference.
Pay Range:
$15.50-$17.50/hour
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$15.5-17.5 hourly 19d ago
Guest Service Agent
Five Senses Hospitality Associates
Front desk agent job in Colorado Springs, CO
We are looking for a FrontDeskAgent to join our team and provide excellent customer service to our guests. The successful candidate will be responsible for greeting guests, answering phone calls, taking reservations, and providing information about the hotel and its services. This position requires excellent communication skills, an ability to multi-task, and a strong attention to detail. The ideal candidate will be organized, friendly, and have a positive attitude.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Assist guests with check-in and check-out processes
- Handle guest reservations and ensure accurate information is entered into the system
- Answer phone calls and direct them to the appropriate department or individual
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized frontdesk area
Requirements:
- Previous experience in guest service or a related field is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to handle difficult situations with professionalism
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
As a Guest Service Agent, you will play a crucial role in providing exceptional customer service to our guests. Your friendly demeanor, strong communication skills, and attention to detail will contribute to creating a positive experience for our guests. If you are passionate about guest relations and enjoy working in a fast-paced environment, we would love to have you join our team.
View all jobs at this company
$29k-37k yearly est. 60d+ ago
Front Bar Receptionist
Face FoundriÉ
Front desk agent job in Colorado Springs, CO
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Salon Experience Preferred
Current Esthetic Students Preferred
Job Type: Part Time
Availability: Nights and Weekends Required
Education: High School, or equivalent
*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
$29k-37k yearly est. 24d ago
Front Desk Receptionists
Jobs for Humanity
Front desk agent job in Colorado Springs, CO
Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Ridgeline Nails to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Ridgeline Nails
FrontDesk Receptionist Ridgeline nails - 3.0 Colorado Springs, CO
- Job Details
- Part-time
- $14 - $16 an hour
- 1 day ago
- Benefits
- Employee discount
- Flexible schedule
- Qualifications
- Customer service
- Administrative experience
- Organizational skills
- Typing
- Phone etiquette
- Entry level
- Full Job Description
- Looking for a Frontdesk/ Receptionist person who enjoys working at a busy salon.
- Provide good customer service.
- Answer phone calls, scheduling appointments.
- Seat the clients and provide them drinks as needed.
- Coordinate well between clients and technicians.
- Make sure work area looks clean and neat.
- Job Type: Part-time
- Pay: $14.00 - $16.00 per hour
- Benefits
- Employee discount
- Flexible schedule
- Schedule
- 10-hour shift
- 4-hour shift
- 8-hour shift
- Day shift
- Weekends as needed
- Experience: Customer service: 1 year (Preferred)
- Work Location: In person
$14-16 hourly 60d+ ago
Front Desk Receptionist
Comfort Dental-Citadel Crossing 4.2
Front desk agent job in Colorado Springs, CO
Job Description
Job Title: Front Office Receptionist
Job Summary: Comfort Dental Citadel is seeking a highly motivated and customer-oriented Front Office Receptionist to join our busy dental practice. As the first point of contact for our patients, you will be responsible for greeting patients, scheduling appointments, and managing patient records. The ideal candidate should have excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.
Key Responsibilities:
Greet patients and visitors in a professional and friendly manner
Schedule patient appointments and confirm appointments via phone or email
Verify patient insurance coverage
Answer incoming phone calls and direct them to the appropriate department or person
Maintain patient records and update patient information as necessary
Ensure the waiting area and frontdesk are clean and organized
Assist with other duties as needed to ensure smooth office operations
Requirements:
High school diploma or equivalent
Previous experience in a dental or medical office is preferred
Strong computer skills and proficiency in Microsoft Office Suite
Excellent communication skills and ability to communicate effectively with patients and staff
Ability to multitask and prioritize tasks in a fast-paced environment
Attention to detail and accuracy in data entry and record keeping
Friendly and professional demeanor
This is a full-time position with competitive hourly wage. If you are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you!
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$32k-38k yearly est. 13d ago
Front Desk Agent
Garden of The Gods Resort and Club 4.0
Front desk agent job in Colorado Springs, CO
Job Description
The frontdeskagent will assist guests and members with all queries via email and phone, guest arrivals and departures; make reservations, cancellations and answer questions on rates, hotel facilities, and services with efficiency and professionalism.
Essential Functions:
Conduct all check in and checkout procedures for the hotel according to hotel standards
Have knowledge of Property management system, Jonas, Jonas Activity management, Kipsu, Sertifi, and Resqueue.
Have knowledge of entire Reservation procedure according to property procedures.
Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner.
Makes pre arrival calls and mid stay check in calls daily.
Performs all accounting duties including posting charges, account settlements, and shift closing.
Maintains accurate daily event information. Maintains daily posting of event sheet.
Communicates member and guest questions and requests to appropriate departments and tracks requests.
Knowledgeable in hotel and guest room facilities/services.
Knowledgeable in hotel room rates and selling strategies.
Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges.
Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc.
Adds alerts and comments to reservation that are necessary to ensure all guest needs are met.
Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units.
Assists in taking reservations for hotel outlets and services.
Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments
Is calm under pressure and uses self-control in challenging situations.
Conducts service recovery as needed to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs.
Review arrival report daily.
Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members.
Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Additional Duties and Responsibilities:
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Answering, screening, and forwarding calls in a professional and courteous manner.
Handling general phone inquiries about the organization.
Directing external calls to designated departments or individuals.
Transferring internal calls across departments and between staff.
Relaying written or verbal messages in a timely and accurate manner.
Keeping records of calls placed and charges incurred.
Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
Marginal Functions:
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.
Position Requirements:
Minimum Knowledge & Skills:
Must have basic knowledge of Microsoft Word and Excel.
Formal Education and Job-Related Experience:
This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial.
License, Registration, and/or Certification Required:
Valid Driver's License required
External and Internal Personal Contact:
Communications:
Daily - Communicate with frontdeskagents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs
Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated
Occasionally - Participate in one-on-one coaching sessions.
Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.
Additional Licenses and/or Certifications Required:
YES
NO
Valid Driver's License
X
CPR Certification
X
Food Protection Manager Certification
X
Food Handler Certification
X
Alcohol Server/Seller Certification
X
Position Analysis/Specifications:
N/A
(Not Applicable)
OCCASIONAL
FREQUENTLY
Sitting
X
Standing
X
Walking
X
Bending Over
X
Crawling
X
Reaching
X
Crouching
X
Kneeling
X
Balancing
X
Pushing / Pulling
X
Lifting / Carrying:
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 70 lbs.
X
Manual Dexterity
X
Fine Motor Skills
X
Gross Motor Skills
X
Eye / Hand Coordination
X
Near Vision
X
Far Vision
X
Color Recognition
X
Hearing
X
Environmental Factors:
Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
YES
NO
Working Outside
X
Working Inside
X
Working Alone
X
Working Closely with Others
X
Excessive Cold / Heat
X
Excessive Humidity / Dampness
X
Noise / Vibrations
X
Working Above Ground
X
Working Below Ground
X
Working with Chemicals / Detergents / Cleaners
X
Working Around Fumes / Smoke / Gas
X
Walking on Uneven Surfaces
X
Operating Motorized Equipment or Vehicles
X
Working Around/Near Machinery/Motorized Equipment
X
Climbing on Scaffolds or Ladders
X
Continuous use with a Computer and Keyboard
X
Leader Signature:
Date:
A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart.
The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence.
To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial.
In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved.
Team Member Signature:
Date:
The
Garden of the Gods Resort and Club
offers a diverse, dynamic, and thriving environment that supports career development for all our team members.
Job Posted by ApplicantPro
$35k-42k yearly est. 15d ago
Front Desk Clerk
Ladgov Corporation
Front desk agent job in Colorado Springs, CO
Job Description
Job Title: FrontDesk Clerk / Data Entry - M&FRC Hours: Mon-Fri, 0800-1600 (40 hrs/week
Greet and assist walk-in and phone customers; respond to emails.
Schedule classes/briefings and maintain accurate data in AFFIRST.
Provide basic info on M&FRC programs and services.
Assist with computers, printers, and office supplies.
Support marketing efforts (flyers, website updates, social media).
Maintain reception area, brochure racks, bulletin boards, and program calendars.
Conduct quarterly inventories and manage supply orders.
Qualifications:
HS diploma or equivalent; customer service/admin experience preferred.
Proficient in Microsoft Office; able to learn AFFIRST quickly.
Strong communication, organization, and customer service skills.
Must meet security clearance requirements and complete required training.
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$27k-33k yearly est. 21d ago
Front Bar Receptionist
Face FoundriÉ
Front desk agent job in Colorado Springs, CO
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Salon Experience Preferred
Current Esthetic Students Preferred
Job Type: Part Time
Availability: Nights and Weekends Required
Education: High School, or equivalent
*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
$29k-37k yearly est. 60d+ ago
Front Desk Receptionist
Comfort Dental 4.2
Front desk agent job in Colorado Springs, CO
Job Title: Front Office Receptionist
Job Summary: Comfort Dental Citadel is seeking a highly motivated and customer-oriented Front Office Receptionist to join our busy dental practice. As the first point of contact for our patients, you will be responsible for greeting patients, scheduling appointments, and managing patient records. The ideal candidate should have excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.
Key Responsibilities:
Greet patients and visitors in a professional and friendly manner
Schedule patient appointments and confirm appointments via phone or email
Verify patient insurance coverage
Answer incoming phone calls and direct them to the appropriate department or person
Maintain patient records and update patient information as necessary
Ensure the waiting area and frontdesk are clean and organized
Assist with other duties as needed to ensure smooth office operations
Requirements:
High school diploma or equivalent
Previous experience in a dental or medical office is preferred
Strong computer skills and proficiency in Microsoft Office Suite
Excellent communication skills and ability to communicate effectively with patients and staff
Ability to multitask and prioritize tasks in a fast-paced environment
Attention to detail and accuracy in data entry and record keeping
Friendly and professional demeanor
This is a full-time position with competitive hourly wage. If you are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you!
How much does a front desk agent earn in Pueblo, CO?
The average front desk agent in Pueblo, CO earns between $29,000 and $42,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Pueblo, CO
$35,000
What are the biggest employers of Front Desk Agents in Pueblo, CO?
The biggest employers of Front Desk Agents in Pueblo, CO are: