Front desk agent jobs in Ridgefield Park, NJ

Job Title: Lobby Concierge Company: Forrest Solutions Pay Rate: $25.15/hr Shift: 7:30am - 4:30pm (Monday - Friday) Forrest Solutions provides on-site outsourced solutions based on proven best practices for the management of non-core business functions. We specialize in delivering high-touch, hospitality-driven experiences to our clients in corporate and financial services environments. Job Summary The Lobby Concierge is an energetic, personable, and polished professional responsible for creating a welcoming and elevated first impression for high-end clientele at a prestigious financial office building. Serving as a brand ambassador for both Forrest Solutions and our client, this role plays a critical part in delivering white-glove hospitality and ensuring a seamless visitor experience. Key Responsibilities Essential Functions Provide a memorable and elevated hospitality experience to all guests and end-users. Greet clients and guests with a 5-star, professional demeanor-representing the first impression of the client's brand. Escort VIP guests to elevators and designated floors, ensuring they feel attended to and valued. Proactively call and manage elevators for guest convenience. Respond promptly to incoming phone calls and email inquiries related to guest arrivals. Manage a high-volume email inbox and coordinate requests across multiple lobby locations. Handle visitor registration requests via ServiceNow or other intake systems. Verify guest identity and manage access validation processes. Provide concierge services such as dining, theater, or tour recommendations. Maintain the cleanliness and appearance of the concierge desk and surrounding lobby areas. Prepare and process daily, weekly, and monthly reports as needed. Assist with special projects and additional responsibilities as assigned. Actively participate in opportunities for team and employee engagement. Requirements & Qualifications High school diploma or equivalent required; college degree preferred. Minimum of 1-2 years of hospitality, front desk, or concierge experience-ideally in a hotel or corporate setting. Prior experience in a professional services or financial firm environment is a plus. Strong proficiency in Microsoft Outlook and accurate data entry. Excellent written and verbal communication skills. Exceptional memory for names and faces. High-energy, polished demeanor with a white-glove service mindset. Ability to multitask effectively in a fast-paced environment. Maintains professional appearance and adheres to corporate grooming standards. Team-oriented with a positive, can-do attitude that inspires those around them. Physical Requirements This position requires standing for the entire shift. Additional Information This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of responsibilities, duties, or skills required. Duties and responsibilities may be added or modified at any time to meet the needs of the client and business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

Our client, a well-established logistics company in Hoboken, NJ, is seeking a reliable and professional Temp Receptionist to provide front desk coverage during the holiday period. This is a short-term assignment ideal for candidates who are polished, dependable, and comfortable in a client-facing role. Temp Receptionist Location: Hoboken, NJ (On-site) Industry: Logistics Assignment Type: Temporary (2-week coverage) Dates Needed: December 18, 19, 22, 26, and 29-31 Hours: Monday-Friday, 8:30 AM - 5:00 PM Pay Rate: $18/hour Responsibilities: Answer and transfer incoming phone calls Greet visitors and manage front door access Receive, sort, and distribute mail Prepare and coordinate UPS and other deliveries Support employees with basic front desk needs Qualifications: Prior receptionist or front desk experience preferred Strong communication and customer service skills Comfortable transferring phone calls Professional demeanor and strong reliability Ability to commit to all listed dates Details: On-site role in Hoboken, NJ Business hours: 8:30 AM - 5:00 PM Apply Today: This role moves quickly due to the short-term nature and immediate need. Candidates available for all dates are strongly encouraged to apply. For a quicker response, please send your resume to jcanabal@ascendo.com

Clarity Recruiting is looking for experienced support staff looking for their next opportunity. We have multiple clients looking for Receptionists/Office Assistants/ Event Assistants on a temporary day to day basis. The general hourly range for these roles are $17-20/hr DOE Responsibilities will possibly include: Answer and direct phone calls Assist in the preparation of regularly scheduled reports Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact lists Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Requirements and skills: 1-2+ years experience as a Receptionist, Office Assistant or has worked hospitality Knowledge of office management systems and procedures Proficiency in MS Office Excellent time management skills and the ability to prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi-task

Substance Salon, established in 2009 is known for its commitment to high-level service, the salon is centered on relationships, tailored experiences, and advanced industry education. Specializing in modern hair styling, creative color, and handcrafted haircuts, Substance Salon provides expertly personalized services. Customers enjoy the convenience of scheduling appointments online at any time, reflecting the salon's dedication to client ease and satisfaction. Role Description This is a full-time, on-site Receptionist role located in Rutherford, NJ. The Receptionist will be responsible for managing front desk operations, including greeting clients, answering phone calls with professionalism, scheduling appointments, and maintaining an organized reception area. The role also includes clerical duties such as data entry, handling payments, and providing excellent customer service to ensure a welcoming and seamless client experience. Qualifications Proficiency in Phone Etiquette and Receptionist Duties Strong Clerical Skills including organization, scheduling, and data entry Excellent Communication skills, both verbal and written Exceptional Customer Service skills, with the ability to create a positive client experience Detail-oriented with strong multitasking capabilities Proficiency in using appointment booking software is a plus Ability to work in an on-site environment with a professional demeanor Prior experience in a salon or similar customer-facing role is advantageous but not required

Front Desk Representative - Dermatology (Professional Experience Required) Location: New York, NY | On-Site | Full-Time Seeking a highly professional, polished, and experienced Dermatology Front Desk Representative. To be considered, candidates must have prior dermatology front desk experience and demonstrate a professional appearance, excellent communication skills, and the ability to manage a fast-paced, high-profile patient environment. This is an on-site, full-time position. Start date is ASAP and this role is a high priority for the practice. About the Role This is a full front desk administrative role supporting a high-profile dermatology practice. You will check patients in and out, verify insurance, process authorizations and referrals, collect co-pays, and handle high-dollar payments. Professionalism, accuracy, and discretion are essential, especially when interacting with high-profile patients. You will primarily work at the 317 East 34th Street location and may cover other areas or floors within the same building when a physician is out. Key Responsibilities Full front desk administration, including check-in and check-out Insurance verification, authorizations, referrals, and financial collections Handling high-dollar cosmetic and surgical payments with accuracy and discretion Scheduling across medical, cosmetic, Mohs, and vein procedures Managing high-volume phone lines with professionalism Maintaining accurate patient records using the EMMA ModMed system Assisting across front desk areas as needed Communicating clearly with physicians, practice leadership, and patients Providing exceptional customer service at all times Maintaining a polished, professional appearance at all times Ensuring confidentiality, accuracy, and adherence to all practice standards Patient volume: Monday-Wednesday: 30-40 patients per day Thursday-Friday: 15-20 patients per day Required Qualifications Dermatology front desk experience required Experience in a medical office with check-in, check-out, insurance, and authorizations Professional, articulate, well-spoken, and reliable Ability to multitask and remain composed in a fast-paced environment Strong attention to detail and discretion when handling high-profile patients Tech-savvy with experience using EMR systems (ModMed preferred) Positive attitude and strong commitment to patient service Ideal Candidate The practice is seeking someone similar to their top-performing team members: Well-spoken, polished, articulate Professional appearance and demeanor Reliable, not rushed or disorganized Focused, accurate, and dedicated Someone who shows up, works hard, and represents the practice well Schedule Monday-Friday Start time varies between 8:00-9:00 AM, ending at 4:35 PM. Every other Monday the schedule shifts due to a late-starting provider. Why This Role Stands Out Opportunity to work directly with high-profile patients Stable, prestigious dermatology practice Professional, fast-paced environment Clear expectations and supportive leadership

Title: Front Office Application Support Client: Quant Fund - Global collaborative firm run by passionate Computer Scientists Salary: up to $160.000 + bonus + package/perks In this position you will manage the readiness of global trading platforms, covering pre-trading and post-trading activities. Quickly identify, analyze, and resolve issues or escalate as needed to minimize disruptions and prevent outages, ensuring smooth trade operations. ( A full and detailed job spec is available) The successful candidate will have the following skills/experience - ✔️Minimum 2 years front office support experience ✔️Solid Python and/or Bash scripting ✔️An understanding of relational databases and querying (SQL, Postgres etc. ✔️Must love Linux A personality and genuine passion in technology! (Nice to have) Computer Science Degree If the above is of interest, please apply or reach out directly to myself at *********************

HCLTech is looking for a highly talented and self-motivated Functional SME - Front Office / Middle Office (Capital Markets - CMS) to join it in advancing the technological world through innovation and creativity. Job Title: Functional SME - Front Office / Middle Office (Capital Markets - CMS) Position Type: Full-time Job ID: 1641832BR Location: Jersey City, NJ Detailed Job Description: The Functional SME - FO/MO provides domain expertise across trade capture, execution, risk monitoring, P&L, position management, and trade validation. The SME ensures smooth trade flow from Front Office order management/execution platforms into Middle Office risk and confirmation systems, and provides functional guidance for transformation, automation, and control improvement initiatives. The role also acts as a bridge between Trading Desks, Risk, Back Office, and IT teams for system implementations, process redesigns, and operational optimization. Key Responsibilities: 1. Functional Expertise: Act as domain authority for Front Office (trading/execution) and Middle Office (trade validation, P&L, risk, and position management). Monitor trade lifecycle from order capture to confirmation, ensuring timely trade enrichment, validation, and exception handling. Support intraday P&L, risk, and exposure reporting for equities, fixed income, FX, and derivatives. Oversee trade allocation, confirmation, and limit checks, working closely with FO and BO teams. 2. F2B Testing & Transformation Leadership Build high-quality test scenarios: TLC in Investment Banks, Test Scope Definition, Test Case Review & Approval, Data Setup Test Data Log Validation (End-to-End Traceability). Use test data logs to, Prove end-to-end data lineage, Support defect root-cause analysis, Detect silent integration failures, Support audit & regulatory readiness Ensure logs are actively used during: 1. SIT, 2. UAT & 3. Go-Live & Hypercare Lead SIT/UAT/NFT/Regression cycles. Conduct daily defect triage & functional signoff. Nearest Neighbour Testing (Data Accuracy Under Change) Previous experience in large testing programs would be a plus. 3. Automation Governance & Ownership Strategic oversight to improve testing efficiency and reduce cycle time Drive automation for critical integration points such as, API-based data exchanges, Trade Lifecyle events, Reconciliation workflows & Batch/EOD validations Reduce manual testing dependency, increase testing coverage and speed Set Automation entry criteria & controls Reporting and Governance 4. Process Optimization & Transformation: Document As-Is and To-Be processes across FO/MO workflows. Identify automation, STP improvement, and control optimization opportunities. Define business and functional requirements, participate in system rollouts and enhancements (e.g., Murex upgrade, Bloomberg TOMS migration). Conduct UAT/SIT, process validation, and post-implementation support. 5. Risk, Control & Compliance: Ensure trade validation controls are implemented and monitored. Validate limit breaches, margin requirements, and risk exceptions. Support regulatory compliance (MiFID II, EMIR, SFTR, Dodd-Frank). Partner with Risk and Compliance teams for intraday and EOD risk reporting. 6. Stakeholder Management: Serve as SME liaison between trading desks, middle/back-office teams, risk, finance, and IT. Provide domain guidance for system integrations (OMS, EMS, MO risk system & BO settlement). Lead workshops, training sessions, and knowledge transfer for new processes or systems. Prepare management reports, dashboards, and executive summaries. Key Deliverables: Process Maps (As-Is / To-Be) Functional Specification / Business Requirement Documents Risk & Control Matrices Trade Validation and Reconciliation Reports UAT/Test Case Documentation and Sign-Offs Transformation / Automation Recommendations Required Skills & Qualifications: Education: Bachelor's degree in Finance, Economics, Commerce, or related field. MBA / CFA / FRM preferred. Experience: Previous experience in large testing programs would be a plus. 8-15 years in Capital Markets, with strong FO/MO operations exposure. Hands-on experience with trade capture, execution, risk, P&L, and position management. Multi-asset class exposure (Equities, Fixed Income, FX, Derivatives). Experience in system implementation, migration, or transformation projects. Functional Expertise Areas: Domain Core Responsibilities Front Office (FO) Trade capture, order routing, execution, allocations, limit checks, P&L tracking Middle Office (MO) Trade validation, confirmation, intraday P&L & risk reporting, exception management Risk & Compliance Limit monitoring, margin & collateral checks, regulatory compliance Process & Automation As-Is/To-Be documentation, STP optimization, automation, control enhancements. Applications / Tools Expertise: 1. Front Office / Order Management Systems (OMS/EMS): Trade Capture & Routing Ullink UL Bridge / OMS, Fidessa JTP, Bloomberg TOMS, FlexTrade, ION Trading, Charles River IMS, Aladdin OMS Execution & Connectivity Refinitiv FXall, Tradeweb, MarketAxess, SimCorp Dimension 2. Middle Office / Trade Validation & Risk Platforms: Trade Validation & Risk Murex MX.3, Calypso / Adenza, Summit, Sophis, Front Arena, Misys FusionInvest Confirmation & Matching Omgeo CTM, MarkitSERV, Traiana Harmony, ICE Link, DTCC DerivSERV Collateral & Margin Ops TriOptima, AcadiaSoft, CloudMargin, Algo Collateral 3. Reporting, Analytics & Automation: Reporting & MI Power BI, Tableau, QlikView, Excel VBA, SQL, Python (basic) Automation UiPath, Alteryx, Blue Prism, Automation Anywhere Workflow & Documentation MS Visio, ARIS, Signavio, JIRA, Confluence, ServiceNow 4. Regulatory & Compliance Tools: Tools for limit monitoring, risk reporting, collateral management, and regulatory reporting (e.g., EMIR Reporting Tool, SFTR reporting systems, MiFID II Trade Reporting Platforms). Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work with cross-functional and global teams. Experience leading workshops and providing functional guidance to technical teams. Strong control and governance mindset. Preferred Requirement: Consulting or advisory experience in transformation projects, FO/MO due diligence, or platform migration. Participation in system migration / OMS upgrades (Fidessa → Bloomberg TOMS, Murex/Calypso). Exposure to STP optimization, API integration, and workflow automation. Familiarity with cross-asset derivatives, FX, and multi-asset P&L attribution processes. Regulatory Awareness MiFID II, EMIR, SFTR, Dodd-Frank Preferred Background Investment Banks, Prime Brokers, or Advisory Firms Pay and Benefits Pay Range Minimum: $74000 /Annual Pay Range Maximum: $151800 / Annual HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi14520ng benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

We are looking for a weekend front desk attendant to join our expanding team at Upper East Side Tan! As the first person that our members see when they enter the salon and the last person they see before they leave, you will become a face of our Upper East Side Tan brand. You will provide a memorable and personalized experience- grounded in top-notch customer service- to each of our members. Our ideal candidate is enthusiastic about beauty and is excited to share our latest services and products with our members and potential new customers. Please send resume consideration. Qualifications Excellent customer service skills Ability to work in fast-paced environment Strong work ethic and a positive attitude Attention to detail Strong speaking ability Love for tanning and beauty Bonus points if you have the following Experience with Boulevard software Previous salon/gym front desk experience Previous sales experience Responsibilities Booking appointments via phone and booking software Fostering relationships with members Handling all appointment check-ins Selling products and add-on services Cleaning and salon organization Compensation Competitive Hourly Wage + Commission Unlimited free UV + spray tanning Referral commission opportunities $$ Future growth opportunities About Upper East Side Tan Upper East Side Tan is NYC's finest, members-only tanning salon. Starting at just $59/month for unlimited UV sunbooth and spray tanning, our members receive the best deal- and customer service- in NYC.

About Us RE Brands is a fast-growing fashion company that owns and operates Real Essentials, one of the top-selling apparel brands on Amazon. We're a dynamic, innovative team redefining value-driven fashion through design, speed-to-market, and technology. With licenses like Juicy Couture Sport, Nautica, and Hunter, and a rapidly expanding retail and wholesale presence, we're scaling across e-commerce and brick-and-mortar channels. Job Description We're looking for a personable, detail-oriented Front Desk Coordinator to be the face of our NYC office. This is an entry-level position ideal for someone with strong interpersonal skills, a proactive mindset, and an interest in supporting day-to-day office operations. Responsibilities Manage and maintain front desk operations Greet all visitors with warmth and professionalism Schedule guests and vendor visits with the building Coordinate office needs such as ordering supplies, stocking the kitchen, and maintaining cleanliness Manage sample ordering, returns, and organization Liaise with building management on administrative and operational requests Assist with office-wide communication and internal team support as needed Requirements Some prior administrative, office, or customer service experience preferred Excellent communication and organizational skills Ability to multitask and stay proactive in a fast-paced environment Friendly, professional demeanor and team-first attitude

Business Unit: The Peninsula New York The Reservations Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and information. Key Accountabilities: * Maintain complete knowledge of: * All hotel facilities/services, hours of operation. * All guest room layouts, bed types, decor,and locations. * Room availability for any given day. * Restricted dates, rates, and room types. * All room rates, packages, and promotions. * Specific arrangements between hotel and travel agencies, corporate reservations center. * Entertainment/special events scheduled in hotel. * Maintain complete knowledge and comply with all hotel and departmental policies and procedures. * Maintain complete knowledge of computer and manual systems. * Access all functions of the computer system according to the established procedures and standards. * Set up a workstation with necessary supplies and resource materials; maintain cleanliness throughout shift. * Agent will be the relief/coverage for the Group Coordinator when they take time off. * Process all reservation requests, changes and cancellations received by phone or email, internally and through corporate reservations center or travel agencies. * Ascertain callers' needs through open-ended questions. * Enthusiastically describe room accommodations and all amenities. * Obtain all designated information to book a reservation. * Accommodate special requests and designate such in PMS. * General Requirements: * A bachelor's degree in Hotel Management, Hospitality, Business Administration, or related field is preferred or equivalent hotel work experience. * At least one year of previous hotel experience, in a luxury environment preferred. * Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure, and handle multiple tasks simultaneously. * Computer operations experience (keyboarding skills). * Must possess an aptitude for guest service and have a cheerful, positive attitude. * Must be fluent in English, and fluency in at least one foreign language is preferred. We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this positions start at $32.95 per hour. FOLLOW US Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Event Planning, Hospitality

Schedule: Full time: Various Shifts Available including Overnight Salary: Starting at $16 - $20 per hour, based on experience Sign-on Bonus Available Successfully fulfill the client's transportation needs and enter that information correctly into the reservation or dispatch systems. Responsibilities and Duties: Responsible for answering incoming calls, email requests and online booking requests for service from client. Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner. Keeping up to date on Avalon's products, services, policies and procedures. Reconfirm future reservations with clients. Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences. Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally. Handles reservations for affiliate work and farms orders to affiliate network as needed. Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network. Identifies and resolves any problems with incoming orders; escalate as needed. Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads. Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls. Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips. Responsible for checking all work at the end of shift. Handles and secures greeters when needed. Other duties as assigned Benefits: 401(k) Dental insurance Health insurance Vision insurance

RESERVATIONIST We vow to meet and exceed the highest standards of excellence and provide an unparalleled dining experience. Simply put, we strive to provide: “Great Food, Great Service, and Great Vibe” Essential Duties and Responsibilities: · Handle reservations for all Catch Hospitality Group restaurants in NYC's Meatpacking District · Answers all phone calls with a warm, inviting and professional tone · Maintain an efficient and accurate reservation system · Full understanding of all basic restaurant information, including floor plans and service flow of the restaurant · Communicates all reservations, cancellations and guest issues with the Restaurant and Events Managers and the Maitre'd Apply now if you: · Have at least 1 year reservations experience with a high volume, fine dining restaurant · Are organized and proficient at multi-tasking · Are a reliable, flexible team player willing to learn and adapt to new situations · Have strong verbal communication skills · Are committed to perfection and have a genuine passion for hospitality · Thrive in a fast-paced environment and work well under pressure · Have open availability to work days, nights and weekends What we offer you: · Unparalleled training and development programs · Generous employee discounts on dining, retail, amusements and hotels · Flexible schedules · Multiple health benefit plans to suit your needs · Dental, vision, voluntary life, short term disability · Paid sick leave · Opportunities for advancement · Community volunteer opportunities through Landry's League · Positive and respectful work environment where diversity is valued · Pay rate: $17 - 25 per hour Learn more by visiting our website at ************************ EOE

We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami. Job Summary: *This position is for PM shifts only* Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service. Essential Job Duties & Responsibilities: Job duties and responsibilities include, but are not limited to the following: Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid. Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management. Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team. Books customer reservations to the satisfaction of the customer and capacity of each restaurant. Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations. Fields phone and email inquiries for GHM. Communicates messages to management or the correct department. Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager. Reports to each scheduled shift on time, in uniform, and ready to work. Assists other stations or areas of the restaurant when requested by management. Qualifications: Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English. Must be reachable by email and able to communicate via phone as well. Communicates information effectively and efficiently. Excellent organizational skills and attention to detail. Possesses a positive, results-oriented, team-player mentality. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. Ability to under pressure and maintain professionalism when working under stress. Knowledge of workplace safety procedures and local Department of Health standards. Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. Ability to execute steps of service in adherence with company policy. Excellent interpersonal and customer service skills. Excellent communication with management and teammates. Ability to operate phones. 1+ years similar experience preferred. New York State's Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities. New York Pay Range$20-$23 USDBenefits (with variation for full-time/part-time employment): Structured, generous compensation for all positions Comprehensive Medical, Dental, and Vision benefits Flexible Spending Account/Health Savings Account Commuter Benefits Referral Bonus Program Career Advancement Opportunities Employee Recognition Awards Paid Time Off Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status. Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************.

Transdev in Maplewood, NJ is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: (Use CBA or non-CBA language per your location) CBA Position: Position Subject to Collective Bargaining Agreement: + Starting pay of $16.50 per hour (Union Collective Bargaining Agreement Payrate) Benefits include: + Vacation: up to 6 days after 1 year + Paid Sick Leave: 6 days annually for full time employee's + Medical, dental & vision after 90 calendar days of employment for full-time employees + Life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6844 Pay Group: FVZ Cost Center: 163 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world's most sought-after restaurants and uncovering hidden gastronomic gems. You'll work closely with our global network of hospitality partners to deliver exceptional dining experiences-from Michelin-starred establishments to exclusive chef's tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: • Delivering outstanding customer service and personalized recommendations. • Staying ahead of dining trends, seasonal menus, and industry developments. • Collaborating with internal teams and preferred suppliers to meet departmental goals. • Maintaining a sharp eye on competitor offerings and exclusive member privileges. • Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: Manage reservation requests for domestic and international restaurants Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service. Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent). Follow up with members to confirm interest, answer questions, and finalize arrangements. Operational Excellence and SOP Enforcement Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses. Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members. Submit quotes and confirmations via CRM systems and ensure all member payments and supplier transactions are processed accurately through the finance team. Cross-Regional and Specialized Support Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support. Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations. Identify recurring issues or member pain points and escalate to the U.S. Partnerships Manager as needed. Account Prioritization and Member Advocacy Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle. Always act in the best interest of the member, fulfilling requests in the most resourceful and intelligent way while following best practices. Knowledge and Relationship Management Maintain expert-level understanding of Ten's U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences. Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry. Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten's profile and industry relationships, showcasing your dedication to the world of dining. Provide operational feedback to the U.S. Partnerships Manager to improve access strategies and support communication of new dining benefits to global teams, fuelled by your commitment to delivering outstanding dining experiences. Reporting and Performance Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency. Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. Requirements Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape-especially NYC's top-tier venues (e.g., Carbone, Tatiana, The Polo Bar). Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners. Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction. Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations. Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms). Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager. Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs. Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world's most sought-after restaurants and uncovering hidden gastronomic gems. You'll work closely with our global network of hospitality partners to deliver exceptional dining experiences-from Michelin-starred establishments to exclusive chef's tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: * Delivering outstanding customer service and personalized recommendations. * Staying ahead of dining trends, seasonal menus, and industry developments. * Collaborating with internal teams and preferred suppliers to meet departmental goals. * Maintaining a sharp eye on competitor offerings and exclusive member privileges. * Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: * Manage reservation requests for domestic and international restaurants * Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service. * Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent). * Follow up with members to confirm interest, answer questions, and finalize arrangements. Operational Excellence and SOP Enforcement * Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses. * Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members. * Submit quotes and confirmations via CRM systems and ensure all member payments and supplier transactions are processed accurately through the finance team. Cross-Regional and Specialized Support * Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support. * Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations. * Identify recurring issues or member pain points and escalate to the U.S. Partnerships Manager as needed. Account Prioritization and Member Advocacy * Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle. * Always act in the best interest of the member, fulfilling requests in the most resourceful and intelligent way while following best practices. Knowledge and Relationship Management * Maintain expert-level understanding of Ten's U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences. * Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry. * Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten's profile and industry relationships, showcasing your dedication to the world of dining. * Provide operational feedback to the U.S. Partnerships Manager to improve access strategies and support communication of new dining benefits to global teams, fuelled by your commitment to delivering outstanding dining experiences. Reporting and Performance * Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency. * Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. * Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape-especially NYC's top-tier venues (e.g., Carbone, Tatiana, The Polo Bar). * Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners. * Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction. * Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations. * Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management. * Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms). * Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager. * Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs. * Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications * A passion for working in a business that places members and customer service at their core as well as commercial success. * A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences * Excellent English language skills, both written and spoken and any second language is always an advantage. * Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: * Employee Assistance and mental wellness resources * Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. * 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). * 3 extra float days after 3 years of work. * One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. * Full catalogue of learning modules that cover a wide range of categories for personal and professional development * Discount on Pet Insurance and a variety of other non-travel perks and discounts * IATA card after 90 days which gives access to travel discounts * Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service * Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service. We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a Guest Service Agent. This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as Alliants and Opera, ensuring each stay is tailored and memorable. ESSENTIAL FUNCTIONS AND DUTIES: Organize and maintain comprehensive guest itineraries using Alliants CRM system. Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals. Reconfirm all next-day activities with vendors to guarantee guest services are secured. Coordinate house car usage, external transportation, and monitor daily usage logs. Track and report on house car usage daily, with monthly recap reporting. Manage daily posting of guest-related charges in Opera PMS. Verify and reconcile weekly invoices from vendors and service partners. Maintain timely communication and follow-up on guest emails and concierge requests. Source, vet, and coordinate with vendors for personalized guest services and experiences. Oversee guest shipments and deliveries, ensuring secure handling and efficient coordination. Ensure all Alliants guest tracking data is updated, accurate, and current. Add and review all Opera notes to reflect guest preferences and important details. Coordinate and attend weekly VIP arrival meetings and prepare VIP arrival lists. Deliver personalized experiences through guest profile management and preference tracking. Ensure guest profiles are complete and updated for future visits, including individual profile data. Organize daily preparation lists for next-day arrivals and any special requests. Handle and manage riders, including VIP requests and entertainment setups. Maintain high attention to personalized recognition of repeat and high-value guests. Collaborate across departments to ensure consistent, elevated guest experiences. Perform other tasks and duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS: Bachelor's degree in Hospitality or related field preferred. Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services. Proficiency in guest service platforms including Opera PMS, Alliants, and Microsoft Office Suite. Excellent verbal and written communication skills, with a guest-first mindset. Strong organizational skills and attention to detail; ability to multitask and prioritize effectively. Confidence in handling confidential guest information with discretion and professionalism. A proactive, solutions-driven approach with the ability to work both independently and as part of a team. Flexibility to work evenings, weekends, holidays, and extended shifts as required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to remain in a stationary position for extended periods. Capable of walking, standing, and navigating the property throughout the shift. Lift, carry, and transport items weighing up to 30 pounds as needed. Perform repetitive motions and handle physical activity associated with guest service roles. Adhere to all health, safety, and ergonomic protocols. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support). Responsibilities Answer and direct phone calls Distribute mail Act as first point of contact for visitors Qualifications High school diploma or relevant work experience Ability to maintain a positive attitude Excellent communication skills