Front Desk Agent/ Guest Services Rep
Front desk agent job in Columbia, SC
Candlewood Suites Columbia - Fort Jackson | 921 Atlas Road Columbia, SC 29209
Join Maya Hotels and Take the Next Step in Your Career!
Are you a driven and Customer-oriented professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Front Desk Agent/ Guest Service Representative to be the first point of contact for guests, delivering friendly, professional, and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!
Why Join Maya Hotels?
Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.
Learn more about us at *******************
What We Offer:
Medical, Dental and Vision Insurance.
100% Employer Paid Life Insurance.
Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
Retirement Savings: 401K with Employer Contribution.
Employee Perks: Employee Referral Program, hotel discounts, and more!
Work-Life Balance: Paid Time Off (PTO).
Competitive salary and performance-based bonuses.
Career growth opportunities within the Maya Hotels family.
A supportive and friendly work environment.
The chance to work with ten well-respected hotel brands.
:
Essential Duties and Responsibilities:
Guest Service:
Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience.
Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions.
Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
Reservations & Bookings:
Manage hotel reservations, ensuring accuracy in the booking process.
Process online and phone reservations, verify guest details, and assign rooms based on preferences.
Stay informed on room availability, rates, and special promotions to provide accurate information to guests.
Work closely with housekeeping and other hotel departments to ensure seamless guest experiences.
Administrative Tasks:
Keep the front desk area clean, organized, and stocked with necessary supplies.
Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management.
Answer phone calls promptly and professionally, redirecting calls or taking messages as needed.
Safety & Security:
Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information.
Monitor the lobby area to ensure a safe and welcoming environment for guests and employees.
Respond to emergency situations such as medical incidents or fire alarms by following established procedures.
Team Collaboration:
Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly.
Communicate effectively with team members to share information and resolve issues.
Participate in training programs and meetings to enhance job knowledge and skills.
Education, Skills and Abilities:
Education: High school diploma or equivalent; additional education in hospitality is a plus.
Experience: Previous experience in customer service, hospitality, or hotel front desk operations preferred.
Communication Skills: Strong interpersonal and verbal communication skills to engage with guests in a professional manner.
Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently.
Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment.
Technical Skills: Proficiency in computer systems, hotel reservation software, and basic accounting principles.
Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer.
Flexibility: Ability to work various shifts, including evenings, weekends, and holidays.
Physical Requirements:
Ability to stand for extended periods of time.
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
Ability lifting items up to 25lbs as needed.
Ready to Join the Team?
Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.
Auto-ApplyAM/PM Shift Front Desk Agent
Front desk agent job in Columbia, SC
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! MUST HAVE OPEN AVAILABILTY
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
MUST HAVE OPEN AVAILABILTY
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
MUST HAVE OPEN AVAILABILTY
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
MUST HAVE OPEN AVAILABILTY
*Schulte Companies
is an Equal Opportunity Employer.
FRONT DESK GUEST SVC AGENT
Front desk agent job in Columbia, SC
Job Description
Please come join our team as a Front Desk Guest Services Agent at the newly opened Holiday Inn and Suites Columbia NE in Columbia South Carolina. We are looking for an experienced, energetic, personable, hotel front desk agent candidates that can be flexible with AM and PM shifts. Previous IGH experience very helpful. Local candidates only, non-smoking position.
BASIC FUNCTION
To attain the highest level of service to all hotel guests.
SCOPE
Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.
DUTIES AND RESPONSIBILITIES
Sell rooms so as to maximize the average daily rate and occupancy.
Check in and out guests in an efficient and friendly manner.
Maintain cash bank in order to receive payment and make change.
Assist with reservations during each shift as needed.
Know all Front Desk policies and procedures, including 100% guest satisfaction.
Be knowledgeable of all hotel outlets and hours of operation.
Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
Record and process all wake-up calls, and follow up
with supervisor for any opportunities.
Ensure all messages and mail is received by the guests.
Perform bucket check daily
Monitor credit card high balances and obtain authorization for high balances.
Monitor cash paying guests and maintain credit balances.
Honor special room requests requiring pre-blocking.
Knowledge of OPERA PMS (computer program for front desk procedures) a definite plus.
Be polite courteous, and helpful to all guests.
Use response log to ensure all requests are being met.
Maintain all reports needed in event of the computer going down.
Know room status at all times.
. Prepare for group arrivals and departures.
Perform daily end of shift deposits and correct "drop" procedures.
Adhere to safety and emergency policies and procedures.
Perform any reasonable request as assigned or directed by management.
FRONT DESK CLERK
Front desk agent job in Cayce, SC
Job Description
Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Also follows brand standards for checking in elite members
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Follows brand standards when processing guests' stays based on brand point system
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Communicates with the previous and following shifts
Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings and meetings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements:
Excellent customer service skills
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
#hc193589
Guest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island
Front desk agent job in Ward, SC
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
* >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
* >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
* Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
* Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Guest Services Agent
Front desk agent job in West Columbia, SC
We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role.
Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance.
Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.
Front Desk Concierge-PT
Front desk agent job in Columbia, SC
Salary: $15 & Up
Lucky Spot Barbershop is the first African American Owned and Operated barbershop located in Walmart stores, world wide. We are growing by leaps and bounds and we are in need of professional, serious and goal oriented individuals to grow with us. We have multiple locations to include Charlotte, Columbia with more locations to come. Our receptionists play a very integral role within the Lucky Spot brand so the ideal candidate should be a team player and possess the ability to provide wonderful customer service to our clients and a positive attitude with reliable transportation. Weekends are required.
Job Description:
-First point of contact for clients
-Answering phone calls + scheduling appointments
-Stocking & light cleaning duties
-Clerical duties, etc.
-Establishing and maintaining customer profiles
-Informing customers of prices, anticipated delays and any additional information needed by customer
-Performing other duties as assigned.
-Operates personal computer to access e-mail, electronic calendars, and other basic office support software
-Distributing literature/information
Education:
-High School Diploma/GED
Experience:
-2+ years customer service
-Microsoft Office
Front Desk Agent
Front desk agent job in Richburg, SC
Hotel front desk daily duties typically include: * Guest Check-In & Check-Out: Registering guests, issuing room keys, and processing departures. * Reservations Management: Handling bookings, cancellations, and updates in the system. * Customer Service: Answering questions, providing information about hotel services and local attractions.
* Handling Payments: Processing room charges, deposits, and resolving billing inquiries.
* Phone & Communication: Answering calls, taking messages, and coordinating with other departments (housekeeping, maintenance).
* Problem Resolution: Addressing guest concerns and escalating issues when necessary.
* Maintaining Records: Updating guest information and ensuring accurate documentation.
Front Desk Receptionist
Front desk agent job in Lugoff, SC
Be the Voice and Smile of Sandhills Medical Front Desk Receptionist - Full-Time Are you someone who thrives in a fast-paced, people-first environment? Do you love the idea of being the first impression-and the lasting one-patients have when they walk through the door or pick up the phone?
At Sandhills Medical, we don't just provide care-we build relationships. As a Front Desk Receptionist, you'll play a vital role in creating a welcoming, organized, and compassionate space for every person who walks through our doors.
This is more than a job. It's your chance to make healthcare personal, professional, and impactful.
What You'll Be Great At:
* Greeting patients and visitors with warmth and professionalism
* Answering phones, directing calls, and taking accurate messages
* Managing a smooth check-in/check-out process
* Collecting patient fees and providing information on our Sliding Fee Scale
* Assisting with forms and ensuring accurate data entry into the EMR
* Scheduling appointments and keeping provider schedules running efficiently
* Making reminder calls and supporting appointment follow-ups
* Supporting office operations through daily opening and closing procedures
What You Bring:
* High school diploma or equivalent
* At least 1 year of front desk, reception, or customer service experience (preferred)
* Strong communication skills and a friendly, calm demeanor-even under pressure
* Ability to multitask while maintaining attention to detail
* Experience with electronic medical records (EMR) is a plus
* A team mindset, professional attitude, and commitment to high-quality care
A Few Important Details:
* Full-time schedule: Monday-Friday, 8 AM - 5 PM
* Travel may be required between clinic locations
* Valid driver's license required
* Screenings required: Education & Employment Verification, Criminal Background Check
Why Join Sandhills Medical?
Because you're not just applying for a job-you're stepping into a mission. We believe in accessible, patient-centered healthcare, and that starts with a front office team that is dedicated, compassionate, and ready to make a difference.
We Offer:
* Paid Vacation, Sick Days & Holidays
* Medical, Dental & Vision Insurance
* Life Insurance
* Short and Long-Term Disability
* 401K/403b Retirement Plans
Ready to Make a Real Impact?
If you're organized, people-focused, and ready to help patients feel at home in a healthcare setting, we'd love to meet you.
Apply today and bring your energy, heart, and professionalism to Sandhills Medical Foundation.
Max Fitness Nightly Front Desk Attendant
Front desk agent job in Aiken, SC
Job DescriptionWelcome to Max Fitness! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work!
Please note that this listing is for overnight attendants during a 24-hour timeframe.
Perks of the job:
Competitive pay
Fast paced work environment
Free gym membership
So, who are we looking for?
Someone with a certain level of social intelligence:
You will be working with many different personality types with members and on staff.
You will need to give the greatest care and best attitude with our members.
Someone that looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
Front Desk Receptionist Bilingual Preferred
Front desk agent job in Sumter, SC
Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics throughout the United States. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar patient care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you!
Job Title: Patient Care Coordinator
Essential Duties and Responsibilities:
* Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
* Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
* Maintain patient accounts by obtaining, recording, and updating demographic and financial information
* Schedule patient appointments at the end of the visit
* Maintain open communication with pre-cert team regarding orders for daily patients
* Tracking and follow-up with patient cancellations and no shows
* Performing daily audit of tasks assigned
* Checking patients in by EMR and verifying demographics and insurance information
* Following up on outpatient referrals and surgical referrals
* Provides the patient with printout of appointments
* Other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* HIPPA and OSHA compliance; promote a safe work environment at all times
* Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case
* Caring demeanor toward patients and co-workers
* Clinical knowledge and familiarity with medical terminology
* Working knowledge of computers, fax, copiers and other technology
* Strong knowledge and understanding of electronic medical records software
* Prior medical receptionist experience, preferably in an orthopedic setting is a plus
* Strong administrative skills, with attention to detail in accuracy
* Bilingual (English/Spanish) is a plus
Education/Experience:
* High School Diploma or GED required
* Associate or higher degree preferred
* 1 year medical front desk experience
* Customer service background
Our Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will work in office spaces and commercial buildings. Ortho Sport and Spine Physicians are not subject to inclement weather or outdoor work.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 20 pounds at times.
Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
FRONT DESK GUEST SVC AGENT
Front desk agent job in Columbia, SC
Job DescriptionFront Desk Service Agent - Be the Face of Our Team!.What You'll Do:
Greet guests with warmth and professionalism - first impressions matter!
Answer phones, emails, and inquiries with a smile.
Check-in/check-out guests / manage reservations.
Provide quick, accurate information about our services, policies, and amenities.
Collaborate with other departments to ensure a seamless guest experience.
Handle payments and maintain organized records.
Keep the lobby/front area tidy, welcoming, and stress-free.
What We Offer:
Competitive pay with opportunities for bonuses or performance incentives.
Career growth - we love to promote from within!
Flexible scheduling options to support work-life balance.
Comprehensive training so you feel confident from day one.
A supportive team culture where your ideas and energy are valued.
Benefits: Hotel discounts, 401K, Medical, Dental, Vision Insurance, PTO.
Who You Are:
Friendly, approachable, and genuinely enjoys helping people.
Organized and detail-oriented - you can juggle multiple tasks with ease.
Tech-savvy enough to learn scheduling or booking systems quickly.
A clear communicator, both in person and over the phone/email.
Reliable, punctual, and eager to contribute to a positive team environment.
Experience in hospitality, customer service, or office reception is a plus (but we're happy to train the right person!).
Why Join Us?
Here, you're more than a Front Desk Agent - you're the heart of our guest experience. Every day, you'll meet new people, solve new challenges, and help create moments that matter. If you want a job that's more than just “clocking in and out,” this is it.
Guest Service Agent - Hampton Inn Charleston/Daniel Island
Front desk agent job in Ward, SC
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
* Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
* Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
* Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
* Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Guest Services Agent
Front desk agent job in Columbia, SC
We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role.
Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance.
Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.
Front Desk Concierge-PT
Front desk agent job in Columbia, SC
Lucky Spot Barbershop is the first African American Owned and Operated barbershop located in Walmart stores, world wide. We are growing by leaps and bounds and we are in need of professional, serious and goal oriented individuals to grow with us. We have multiple locations to include Charlotte, Columbia with more locations to come. Our receptionists play a very integral role within the Lucky Spot brand so the ideal candidate should be a team player and possess the ability to provide wonderful customer service to our clients and a positive attitude with reliable transportation. Weekends are required.
Job Description:
-First point of contact for clients
-Answering phone calls + scheduling appointments
-Stocking & light cleaning duties
-Clerical duties, etc.
-Establishing and maintaining customer profiles
-Informing customers of prices, anticipated delays and any additional information needed by customer
-Performing other duties as assigned.
-Operates personal computer to access e-mail, electronic calendars, and other basic office support software
-Distributing literature/information
Education:
-High School Diploma/GED
Experience:
-2+ years customer service
-Microsoft Office
Max Fitness Front Desk Attendant
Front desk agent job in Aiken, SC
Job DescriptionWelcome to Max Fitness in Aiken, SC! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work!
Perks of the job:
Competitive pay
Fast paced work environment
Free gym membership
So, who are we looking for?
Someone with a certain level of social intelligence:
You will be working with many different personality types with members and on staff.
You will need to give the greatest care and best attitude with our members.
Someone that looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
Front Desk Receptionist
Front desk agent job in Kershaw, SC
Be the Voice and Smile of Sandhills Medical Front Desk Receptionist - Full-Time Are you someone who thrives in a fast-paced, people-first environment? Do you love the idea of being the first impression-and the lasting one-patients have when they walk through the door or pick up the phone?
At Sandhills Medical, we don't just provide care-we build relationships. As a Front Desk Receptionist, you'll play a vital role in creating a welcoming, organized, and compassionate space for every person who walks through our doors.
This is more than a job. It's your chance to make healthcare personal, professional, and impactful.
What You'll Be Great At:
* Greeting patients and visitors with warmth and professionalism
* Answering phones, directing calls, and taking accurate messages
* Managing a smooth check-in/check-out process
* Collecting patient fees and providing information on our Sliding Fee Scale
* Assisting with forms and ensuring accurate data entry into the EMR
* Scheduling appointments and keeping provider schedules running efficiently
* Making reminder calls and supporting appointment follow-ups
* Supporting office operations through daily opening and closing procedures
What You Bring:
* High school diploma or equivalent
* At least 1 year of front desk, reception, or customer service experience (preferred)
* Strong communication skills and a friendly, calm demeanor-even under pressure
* Ability to multitask while maintaining attention to detail
* Experience with electronic medical records (EMR) is a plus
* A team mindset, professional attitude, and commitment to high-quality care
A Few Important Details:
* Full-time schedule: Monday-Friday, 8 AM - 5 PM
* Travel may be required between clinic locations
* Valid driver's license required
* Screenings required: Education & Employment Verification, Criminal Background Check
Why Join Sandhills Medical?
Because you're not just applying for a job-you're stepping into a mission. We believe in accessible, patient-centered healthcare, and that starts with a front office team that is dedicated, compassionate, and ready to make a difference.
We Offer:
* Paid Vacation, Sick Days & Holidays
* Medical, Dental & Vision Insurance
* Life Insurance
* Short and Long-Term Disability
* 401K/403b Retirement Plans
Ready to Make a Real Impact?
If you're organized, people-focused, and ready to help patients feel at home in a healthcare setting, we'd love to meet you.
Apply today and bring your energy, heart, and professionalism to Sandhills Medical Foundation.
Guest Service Agent
Front desk agent job in Richburg, SC
As a Front Desk Agent, you will welcome our guests to the hotel. Your welcoming smile and charming personality will overcome any traveling obstacle our guests may have encountered on their way to us. ESSENTIAL TASKS * Greet all customers * Check-in arriving guests
* Check-out departing guests
* Review arriving reservations
* Enter all wake-up calls accurately.
* Check all guest folios during each shift, checking for potential credit problems.
* Handle complaints efficiently and courteously.
* Upsell arriving guests to the highest-rated room.
* Coordinate with Housekeeping on room statuses.
* Be knowledgeable about scheduled groups and meetings
* Maintain fresh coffee in the lobby at all times.
* Coordinate with Maintenance on any guest reported or observed problems.
* Answer telephone efficiently and pleasantly.
* Complete shift checklist before the end of the shift.
QUALIFICATIONS
* High school diploma
* Some customer service experience required
Guest Services Agent
Front desk agent job in Orangeburg, SC
We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role.
Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance.
Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.
Max Fitness Front Desk Attendant
Front desk agent job in Aiken, SC
Welcome to Max Fitness in Aiken, SC! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work!
Perks of the job:
Competitive pay
Fast paced work environment
Free gym membership
So, who are we looking for?
Someone with a certain level of social intelligence:
You will be working with many different personality types with members and on staff.
You will need to give the greatest care and best attitude with our members.
Someone that looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
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